TELECOMMUNICATIONSINFRASTRUCTURE

PROCESSES

A BENCHMARKITFMA

March 15th, 2004

March 15th, 2004 (c) NJJ Associates 2

TODAY’S AGENDA Presentation Scope Historical Context Investigative Goals Survey Methodology Participants Findings Insights Follow-Up Contact Questions

March 15th, 2004 (c) NJJ Associates 3

PRESENTATION SCOPE Resources ~ Allocation and Disbursement Benchmark Initiative Encompassing Infrastructure Planning

Major Components ~ Ductbank to Desktop Demolition, Design, Construction, and Maintenance

Constrained to Telecommunications Voice, Data, Video, and Cable-TV

Highlights Findings Value Propositions Vary Greatly Fallacy of Value Judgments

March 15th, 2004 (c) NJJ Associates 4

KEY CONCEPTS Space ~ Floor Space Telecommunications Rooms (TRs) Converging Technologies Increasing Client Demands Bandwidth BICSI

Building Industry Consulting Service International

Inside Plant (ISP) Outside Plant (OSP)

March 15th, 2004 (c) NJJ Associates 5

DISCLAIMER Survey Data

Reflects Participating Entities Author

Perceptions Not Affiliated with Participating Entities

March 15th, 2004 (c) NJJ Associates 6

HISTORICAL CONTEXT Space

Uncharted/Unknown Territory ~ Star Trek The Enterprise Challenge

Building Construction and Renovation Often Stakeholders Vie ~ Same Resource Primarily IT/IS Infrastructure Requirements

Points of Contention among Stakeholders Enterprise/ Department Standards

Distrust and Apprehension Particularly Over Telecommunications Rooms

March 15th, 2004 (c) NJJ Associates 7

ROOT OF CONTENTION Telecommunications Rooms

Shifting Paradigm ~ Not a Closet Focal Point ~ Converged Technology Parlance ~ A Mini Data Center Plus New Players

Automated Systems ~ Card Access, HVAC, Etc. Older Structures ~ Woefully Inadequate

Crux of Change The IP Protocol ~ Faster Speeds

New Wiring Requirements

March 15th, 2004 (c) NJJ Associates 8

HISTORICAL EFFECTS MIT Initiates a Study

Committee for Review of Space Planning Jointly Managed ~ Facilities and IS Inventory and Assess Disposition ~TRs Develop Planning Assumptions ~ New TRs

Minimum, Standard, and BICSI

Develop Processes Determining TR Treatment ~ Size, Cost, Etc.

Benchmark Peer Institutions

March 15th, 2004 (c) NJJ Associates 9

WHY THE BENCHMARK MIT Study

Surfaces Questions and Issues Technological Direction, Convergence TR Policies, Bandwidth, Fiber Infrastructure Management

Peer Institutional Comparison Research Orientation

Advantages Credence Corroboration Greater Consensus

March 15th, 2004 (c) NJJ Associates 10

INVESTIGATIVE GOALS Institutional Demographics Team and/or Staff Sizes Infrastructure Funding TR Policy Technology

Current Architecture and Future Plans Inside and Outside Plant Management

March 15th, 2004 (c) NJJ Associates 11

SURVEY METHODOLOGY Comprehensive Instrument

137 Questions 14 Sections

Distribution Senior Telecommunications Management Initial Pool ~ 21 Institutions Initially Distributed in July, 2003

Completion Time ~ Staggered 2 Months Response ~ 10 Institutions

March 15th, 2004 (c) NJJ Associates 12

SURVEY PARTICIPATION California Institute of Technology Cornell University Duke University Harvard University Johns Hopkins University Massachusetts Institute of Technology Princeton University Purdue University Stanford University University of Texas Southwestern Medical Center

March 15th, 2004 (c) NJJ Associates 13

GENERAL INFORMATION Demographics

Public Institutions Private Institutions Total Population Residential Pop.

18 Month Targets VOIP IVR Wireless Other

Demographics 2 8 11,845 to 48,452 1,555 to 38,564

18 Month Targets 6 2 1 1

March 15th, 2004 (c) NJJ Associates 14

DEPARTMENTAL DATA - 1 Staffing

Centralized Decentralized # Centralized Only # Decentralized

Funding ~ New Equipment # Capital Budget # Cost Recovery (most A21) # Capital Projects

Staffing 9 to 130 10 to 400 3 7

Funding ~ New Equipment 1 8 1

March 15th, 2004 (c) NJJ Associates 15

DEPARTMENTAL DATA - 2 Funding ~ New Inside Plant

# Cost Recovery # Independent Capital # Occupant

Funding ~ Replace Inside # Cost Recovery # Facilities # Occupant

Funding ~ New Inside Plant 8 1 1

Funding ~ Replace Inside 8 1 1

March 15th, 2004 (c) NJJ Associates 16

TR POLICY TR Ownership

# IS # Joint IS/Security # Joint IS/Facilities

TR Ownership 8 1 1

March 15th, 2004 (c) NJJ Associates 17

FACILITY INFORMATION # Buildings Served # TRs # Jacks or Outlets # New Space Last 5yrs # New Space Next 5 yrs

66 to 678 250 to 1,500 20,000 to 105,100 617k sf to 3,200k sf 0 to 1,783k sf

March 15th, 2004 (c) NJJ Associates 18

TELEPHONY INFORMATION Switch Type

# Central Office CO) # PBX # CO plus PBX

Ownership # Self # Centrex

Redundancy # Full, On Campus # None

# Active Lines

Switch Type 1 7 2

Ownership 9 1

Redundancy 4 6

6,700 to 35,000

March 15th, 2004 (c) NJJ Associates 19

DATA NETWORK INFO. Core Backbone

Platform Bandwidth

Commodity Internet Bandwidth # Redundancy

Off-Campus Connection Wireless Leased Line Fiber

Core Backbone 11 1

Commodity Internet 48 M bps to 1,128 M bps 9 Out of 10

Off-Campus Connection 7 7 7

March 15th, 2004 (c) NJJ Associates 20

NEW TECHNOLOGY VOIP

# Full Replacement Plans ~ Next 18 Months

Evaluation Pilot Partial Deployment None

Converged with Campus # Yes # No

VOIP 0 Plans ~ Next 18 Months

2 5 2 1

Converged with Campus 0 10

March 15th, 2004 (c) NJJ Associates 21

NEW TECHNOLOGY VOIP

# Full Replacement Plans ~ Next 18 Months

Evaluation Pilot Partial Deployment None

Converged with Campus # Yes # No

VOIP 0 Plans ~ Next 18 Months

2 5 2 1

Converged with Campus 0 10

March 15th, 2004 (c) NJJ Associates 22

NEW TECHNOLOGY (CONT) Data Wireless

# Replaced Wireline # Access Points # Different Systems # Converged - Data # 802.11b Installed # 802.11g Planned

Data Wireless 0 0 to 1,100 1 to 25 9 Out of 10 3 Out of 10 3 Out of 10

March 15th, 2004 (c) NJJ Associates 23

SPECIAL NETWORKS Fire Network Maint.

# Facilities # Centralized IS # Fire/Safety # Plant Operations

Hospital/Med. Maint. # Facilities # Centralized IS # Medical Center

Fire Network Maint. 3 4 2 1

Hospital/Med. Maint. 3 4 3

March 15th, 2004 (c) NJJ Associates 24

INSIDE PLANT BASELINE TR Consolidation

Yes ~ 7 No ~ 3

TR > % 50% Fiber Yes ~ 5 No ~ 5

TR > 10% Cat. 3 ~ 6

TR Records None ~ 4 Digital ~ 3 Other ~ 3

TR UPS > 25% Yes ~ 2

March 15th, 2004 (c) NJJ Associates 25

Outside PLANT BASELINE 100% Fiber to Bldgs

6 Underground Vaults

No ~ 10 Diverse Routing

Yes ~ 8 Building Entrances

Redundancy < 10% Single Mode Fiber

Prevalence ~ 9 Out of 10

OSP Records None ~ 2 Digital ~ 5 Manual ~ 3

# Manholes 20 to 800

Dedicated Facilities 5 Out of 10

March 15th, 2004 (c) NJJ Associates 26

LEARNINGS Research Enterprises ~ Indifference VOIP ~ Not Prime Time ~ Hidden Costs IVR Acceptance Growing Population As Bandwidth Driver ~ Not Centralized Staffing Reduction

Economy of Scale at Some Level ~ Warrants Look Not a Panacea

Wireless Reduces Not Replaces Wireline Convergence in TRs Inevitable

Management, Access, and Control Key Issues

March 15th, 2004 (c) NJJ Associates 27

LEARNINGS ~ PART II Outside Plant

Access, Control,and Maintenance are Paramount Especially Critical as Single Points of Failure

Underground Vaults Not Necessarily Growing as a Solution Set

Category #3 Cable Replacement Paramount Telecommunications Infrastructure

Looms as a Continuing Critical Resource Planning and Resource Allocation are a Must

All Infrastructures Warrant Due Consideration

March 15th, 2004 (c) NJJ Associates 28

REFERENCES Participating Institutions WTC

Western Telecommunication Consultants, Inc Los Angeles, CA

March 15th, 2004 (c) NJJ Associates 29

FOLLOW-UP CONTACT Nate Johnson

President, NJJ Associates Njj@njj-associates.com

Former Director Telecommunications and Network Services MIT

Related Web Site Page Availability ~ June 7th, 2004 Address ~ www.njj-associates.com

March 15th, 2004 (c) NJJ Associates 30

QUESTIONS