Jan P. Orwig17512 195th Place SE Renton, WA 98058

(425) 432-3128 (H) Orwigj2@comcast.net

Qualification Highlights Dynamic technical professional with more than fourteen years of progressive experience in the delivery of

technical solutions, administration, help desk/data center operations, and remote end-user support.

Certifications include A+ Certified Computer Technician, Microsoft Certified Professional (MCP), and Microsoft Certified Systems Engineer (MCSE) in progress. Compaq ACT trained for Server models 1600-8500. Dell server, desktop and laptop trained.

Proven expertise in the hardware/software installation and configuration of Compaq and Dell servers using Windows 2000 Advanced server. Experienced in Data backup and recovery using Veritas S/W and ADIC backup hardware in a data center environment.

Highly experienced in the deployment of Compaq/Dell Servers to the Internet while at the MSN.com data center. Experienced troubleshooting data center networking issues including Patch panel, Cat5 and Fiber continuity, DNS, WINS, TCP-IP routing, and clustering configurations.

Comprehensive background in the full project development lifecycle from initial planning through delivery of a Laptop Depot Repair facility serving the Microsoft campus and saving my company over a million dollars in parts. Skilled in the installation, configuration and maintenance of Toshiba, Compaq, Dell, NEC Laptops and workstations under Windows 2000, Windows XP, Vista, Windows 7, Windows 8 and 10. 3rd Tier technical support for all Laptop issues on the Microsoft Campus.

Quick learner with an ability to rapidly assimilate job requirements and employ new ideas, concepts, methods and technologies while working on the bleeding edge of technology in a desktop support position.

Excellent communication, interpersonal, intuitive, technical, analytical, troubleshooting, problem solving and leadership skills. Thrive in both independent and collaborative work environments. . At ease in work situations with changing and progressive responsibilities. . Effective in work situations requiring an ability to manage multiple and concurrent projects and responsibilities.

Computer Training CoursesWindowsXP, Windows Vista, Windows 7, Windows 10, Kaseya, NCentralWindows 2000 Professional / Server Support Issues Windows 2000 Networking Architecture NT 4.0 Workstation Performance Monitoring and Tuning Microsoft TCP/IP Internetworking with MS TCP/IP on Windows NT 4.0 Compaq ACTServer Training Configuration and Troubleshooting of Proliant Servers Dell Server, desktop, laptop Training HP Laser jet HP Server training Compaq Laptop Training NEC Laptop Training Toshiba Laptop Training SANS NETWORK+

Computer ExperienceSOFTWARE:

Windows 2000 Windows 2000 Server Windows server 2003 Active DirectoryWindows XP, Vista O365 Veritas Backup Sales ForceWindows 7 Outlook/Exchange MS Office 2007/2010/2013/2016 RemedyWindow 8 & 10 Kaseya remote NCentral Remote Remote tools

NETWORKING:Ethernet 10/100baseT Microsoft Networking Fluke Network Analyzer Load BalancingTCP/IP Fiber

HARDWARE:Compaq Servers Dell servers HP Laptops PeripheralsModels 1600-8500 Dell desktops Compaq Laptops HP, Konica, Kyocera,Sharp,Compaq SANS Dell Laptop HP All in Ones Toshiba, Xerox MFP’s

Toshiba Laptops Dell All in Ones RDM, Telliscan, PaniniCheck scanners

Employment History01/2011 to Present Realpage Inc. Seattle, WADesktop Support Tech III

Provide Onsite and Remote client support for multiple Property Management companies. Email account support for Exchange and O365 through Active Directory and O365 management Console. Asset management – hardware maintenance, moves and retirement. S/W management – Installation of updates, new installs and spyware/virus removal. Remote support using Remote tools and computer management systems such as Kaseya and NCentral.

10/07 to 2/2010 S&A ITservices Federal Way, WASystems Engineer / Customer support On site at Weyerhaeuser

Provided support of the clients IT environment through the meeting of SLA’s on trouble tickets. Asset management – hardware maintenance, moves and retirement. S/W management – Installation of updates, new installs and spyware/virus removal. Deployment – COE deployment and refresh program utilizing imaging and multicast s/w. Client support – Client training and guidance

7/03 to 9/07 Electronic Data Systems Federal Way, WASystems Engineer / Customer support On site at Weyerhaeuser

Provided support of the clients IT environment through the meeting of SLA’s on trouble tickets. Asset management – hardware maintenance, moves and retirement. Deployment – COE deployment and refresh program utilizing imaging and multicast s/w. S/W management – Installation of updates, new installs and spyware/virus removal. Client support – Client training and guidance

7/02 to 7/03 Excell Data Federal Way, WADesktop Support – On contract under EDS at Weyerhaeuser

Provided computer support to the Weyerhaeuser client base both on site and remote. Assisted with Windows XP COE rollout and deployment

12/00 to 7/01 Compaq Computer Corporation Bellevue, WASite Lead / Technical Services Spearheaded daily operations of a 400+ server Microsoft Internet Data Center. Supervised up to 12 highly

motivated and well-trained staff members; identified emerging network and data center issues. Developed processes to build out the center and escalated and resolved technical problems. Liaised with Microsoft staff to deploy multiple server clusters for new MSN.com web sites. Worked closely with

server analyst to ensure proper server configuration for each site deployment. Documented technical issues for presentation, retrieval and editing on a Sharepoint web site. Team developed a

technical database to track server and network connections within the data center.

7/00 to 12/00 EDP Contracting Services Bellevue, WAServer Support Engineer / Contractor Contracted by Compaq to support a MSN.com Data Center and install/configure new server deployments. Troubleshot, reconfigured and maintained servers, and assisted network engineers with resolving router and

network issues. Supervised two technical staff. Subsequently hired as a permanent Compaq employee.

4/94 to 7/00 Entex Information Services Redmond, WASenior Computer Engineer / Microsoft Branch Assigned in diverse capacities as a Senior Systems Engineer, Senior Support Technician, 3rd Shift Team Lead and

Desktop Support Technician. Supervised up to three technical staff. Provided end user support to the Microsoft campus maintaining desktops, servers, printers and the LAN for each building. I was soon promoted to Sr. Technician in charge of escalations and supervision of over 10 technicians. Supplied 3rd tier support to helpdesk and desktop support technicians

investigating and escalating as needed to Microsoft PSS or the OEM vendor. Developed and worked with team to instituted a laptop repair depot to effect the timely repair of all major OEM laptops on the Microsoft campus. Acted as technical liaison between Entex Helpdesk and Toshiba engineering concerning Toshiba Laptop issues. Managed support for 1,300+ NT 4.0/2000 mission critical data center servers. Migrated servers from NT 4.0 to

Windows 2000. Documented and developed new procedures for a new data center.

Education / TrainingGreen River Community College – Auburn, WA

Certificate in Electronics GPA: 3.8

Highline Community College – Midway, WAA.A., Computer Science GPA: 3.9 Dean’s List