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The new standard in Customer Experience

Iwp Preso 9 25 09

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IWP High level Presentation

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Page 1: Iwp Preso 9 25 09

The new standard in Customer Experience

Page 2: Iwp Preso 9 25 09

FYI

"Hello, I am partner representing Intelligent Web Pay. Information used during the

course of this meeting is intended to sell you a solution that will change your

business."

Page 3: Iwp Preso 9 25 09

Agenda• Introductions

• Collections cycle overview – Your web strategy

• Demonstration

• Security & continuity

• Real-time processing

• Admin demo

• Questions

Page 4: Iwp Preso 9 25 09

• Hardships: (Medical, job) Mismanaged:(Over spent)• Embarrassment, Pride, Privacy. Reasons to NOT speak to a collector.

• These debtors “want to pay their bills” and will when they can.

• Receive a letter – FDCPA• Receive calls at home, work, cell• Debtor enters stage of “motivated to pay”

• Promote your Web Pay channel – See stuffer below

“A day in the life…of a debtor”

AMMINA VA demonstration

Page 5: Iwp Preso 9 25 09

Security & continuity• Secure data center in; Vancouver, WA

– All data is encrypted (AES) 256 bits supported• Browsers: IE, Firefox, Google chrome, Safari

– PCI compliant– Network is Firewall/DMZ protected– Data bases symmetrical (synchronized

mirroring)– Erase/wipe procedure uses DOD 5220-22M

We can provide a detailed “Security & Continuity” documentation upon request.

Page 6: Iwp Preso 9 25 09

Admin/Mgmt demo

WebAR AGENCY demonstration

• Virtual Terminal for live collectors• Take payments and process in real-time: INCLUDED w/Web Pay solution

• Fully functional collections software solution – hosted• Decision “node” development environment

• Tool to change verbiage, logic, etc..• Co’s with large IT staffs can manage mods/changes/etc.

Page 7: Iwp Preso 9 25 09

Real-time processing• No Set-up fees with our provider

• No Annual contract

• Rapid deploy time

• You negotiate your rates• APS specializes in collection agencies

– Teledraft – ACH provider.

Page 8: Iwp Preso 9 25 09

Price summary

Set Up Fee Monthly Hosted Fee

Session Fee ACH Processing

Credit Card Processing

$500Packaged

$100 $3.00 flat pmtor

% of Payment

$.50 – $1.50 2.4% – 3.0%

$1000+Custom build

$100 $3.00 flat pmtor

% of Payment

$.50 - $1.50 2.4%-3.0%

Page 9: Iwp Preso 9 25 09

Wrap Up

• Questions

• Next Steps– Fireside chats with agency owners– Technical review– Detailed security & continuity– Budgetary Price Proposal