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Building Bridges, Building Trust: A Patient Navigator’s Play Book. Ivonne Poveda-Leyva Patient Navigator Center for Diversity and Health Equity. Building Bridges, Building Trust: A Patient Navigator’s Play Book. Today’s Objectives:. - PowerPoint PPT Presentation
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Center for Diversity and Health Equity
Ivonne Poveda-LeyvaPatient NavigatorCenter for Diversity and Health Equity
Building Bridges, Building Trust: A Patient Navigator’s Play Book
Center for Diversity and Health Equity
• Identify concrete signs of mistrust between families with limited English proficiency (LEP) and medical providers.
• Describe three approaches for identifying the origin of the mistrust.
• Formulate strategies for providers to improve the relationship with LEP families.
Building Bridges, Building Trust: A Patient Navigator’s Play Book
Today’s Objectives:
Center for Diversity and Health Equity
Trust: The expectancy of people that they can rely on ones words and actions.
Webster Dictionary, 2012
Center for Diversity and Health Equity
• Disbelieve (Lack of confidence in treatment).
• Hesitancy (Reluctance to participate in the treatment decision making process).
• Disappointment (Noncompliance with medical appointments).
Signs of mistrust between LEP families and medical providers
Center for Diversity and Health Equity
“Seek confirmation, not information”
• Assess diagnosis and/or medical treatment understanding.
• Review past experiences with medical systems.
• Inquire about community resources.
Approaches for identifying the origin of the mistrust.
Center for Diversity and Health Equity
• Assign one main contact provider on a regular basis.
• Assure high quality interpretation and working well with the interpreter.
• Recognize level of understanding and learning preferences.
• Repeat information as necessary, using different wording at times.
• Assess understanding frequently within a single conversation.
Strategies for providers to improve the relationship with LEP families.
Center for Diversity and Health Equity
• Identify concrete signs of mistrust between families with limited English proficiency (LEP) and medical providers.
• Describe three approaches for identifying the origin of the mistrust.
• Formulate strategies for providers to improve the relationship with LEP families.
Building Bridges, Building Trust: A Patient Navigator’s Play Book
Today’s Objectives:
Center for Diversity and Health Equity
Please contact
The Center for Diversity and Health Equity
Seattle Children’s Hospital
206-987-3506
For more information
Center for Diversity and Health Equity
