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Introduction
ITCIndia Limited
Type: Public (BSE: ITC)
Founded: August 24, 1910Radha Bazar Lane, Kolkata, India
Headquarters: Virginia House, Kolkata, India
Key people: Y C Deveshwar, ChairmanK Vaidyanath, Director, CFO: Partho
Chatterjee
Industry: Tobacco, Foods, Hotels
Products: Cigarettes, Packaged Food, Hotels, Apparel
Revenue: $4.75 billion USD (2006)
Employees: 20,000 (2006)
Website: http://www.itcportal.com
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ITC is one of India's foremost private sectors companies.
ITC is today, a diversified multi-business conglomerate with a market
capitalisation of US $ 35 billion and a turnover of over US $ 7 billion.
ITC has a diversified presence in Cigarettes, Hotels, Paperboards &
SpecialtyPapers,Packaging, AgriBusiness, Packaged Foods & Confectioner,
Information Technology, Branded Apparel, Greeting Cards, Safety Matches
and other FMCG products.
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As one of India's most valuable and respected corporations, ITC is widely
perceived to be dedicatedly nation-oriented. Chairman Y C Deveshwar calls
this source of inspiration "a commitment beyond the market. ITC's Agri-Business is one of India's largest exporters of agricultural
products. ITC is one of the country's biggest foreign exchange earners (US $
2.8 billion in the last decade).
ITC's wholly owned Information Technology subsidiary, ITC InfoTech
India Limited, is aggressively pursuing emerging opportunities in providing
end-to-end IT solutions, including e-enabled services and business process
outsourcing.
ITC's production facilities and hotels have won numerous national and
international awards for quality, productivity, safety and environment
management systems.
ITC was the first company in India to voluntarily seek a corporate
governance rating.
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THE ITC VISION
Sustain ITC's position as one of India'smost valuable corporations throughworld class performance, creatinggrowing value for the Indian economy
and the Company's stakeholdersTo enhance the wealth generatingcapability of the enterprise in aglobalizing environment, deliveringsuperior and sustainable stakeholdervalue
THE ITC MISSION
CORPORATE STRATEGIES:
ITC is a board-managed professional company, committed to creating enduring
value for the shareholder and for the nation. It has a rich organisational culture
rooted in its core values of respect for people and belief in empowerment. Its
philosophy of all-round value creation is backed by strong corporate governance
policies and systems.
ITCs corporate strategies are :
Create multiple drivers of growth by developing a portfolio of world class
businesses that best matches organisational capability with opportunities in
domestic and export markets.
Benchmark the health of each business comprehensively across the criteria
of Market Standing, Profitability and Internal Vitality.
Ensure that each of its businesses is world class and internationally
competitive.
Create distributed leadership within the organisation by nurturing talented
and focused top management teams for each of the businesses.
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Continue to focus on the chosen portfolio of FMCG, Hotels, Paper,
Paperboards & Packaging, Agri Business and Information Technology
Enhance the competitive power of the portfolio through synergies derived by
blending the diverse skills and a capability residing in ITCs various
businesses.
Continuously strengthen and refine Corporate Governance processes and systems
to catalyses the entrepreneurial energies of management by striking the golden
balance between executive freedom and the need for effective control and
accountability
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ITC Pricing Strategy:The pricing of the ITC food division depends upon the Customers demand
schedule, the cost function and the competitors price. The pricing of the company
is such that it caters to the need of all income groups of people but special
provision has been kept for Lowand middle income group, and their pricing are
competitive with respect to other players like Britannia, Parle and Briskfarm. The
company follows the Going rate pricing that is the price of the product depends
upon the competitors price. The firm chooses pricing more or less the same as
Market leader.
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ITC Promotional Activities:
A particular budget is allocated for the promotion of the products, the local
promotion scheme is decided by the Area Sales Manager, it give its suggestion to
the District office and that is forwarded to the Head Quarter in Kolkata. In another
promotional scheme for Biscuits a particular number of cases is given freely to the
distributors according to the amount of sale they make, this was a drop down
promotion i.e. of the number of free cases that a particular distributors gets, off
them a certain part is reserved for the retailers and customer if they buy a certain
level of biscuit quantity.
ITC Distribution:
Buoyed by a strong distribution network ITC is likely to retain its market share in
the cigarettes business; the ban on advertisements is likely to work in favor of ITC
thanks to the recall factor. The company's reliable distribution network also
ensures superior inventory turnover than its peers.
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MARKETING STRATEGIES:
FUTURE STRATEGIES:
No new investments in cigarettes
New ventures in agri business
Pricing Strategy :
Market Follower.
Promotional Strategy :
Local Promotional Schemes Area Sales
Manager.
National Schemes - Depending upon the budget
allocated.
Distribution Strategy :
Strict compliance standards, low profit margins,
intense competition, high customer-service
expectations.
Fast and effective sales ordering processes.
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High degree of promotion
Use their distribution network to reach rural areas
Bypass attack through economy and budget hotels
Distribution and pricing of food products
Tie ups and acquisitions to boost IT business
POLICY ON HUMAN RIGHTS:
ITC believes that all its employees must live with social and economic dignity andfreedom, regardless of nationality, gender, race, economic status or religion. In the
management of its businesses and operations therefore, ITC ensures that it upholds
the spirit of human rights as enshrined in existing international standards such as
the Universal Declaration and the Fundamental Human Rights Conventions of the
ILO.
Policy:
ITC upholds international human rights standards, does not condone human rights
abuses, and creates and nurtures a working environment where human rights are
respected without prejudice.
Implementation:
The Corporate Human Resources function of ITC is responsible for the Human
Rights Policy design, implementation and updation. The policy is implemented at
all locations of ITC through a set of separate policies and procedures covering each
of the main constituents of human rights applicable at the workplaces.
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Monitoring & Audit:
The assessment procedures for different constituents of this policy are defined
against each specific policy.
It is ITC's policy:
1. To align and integrate Social Investments / CSR programmes with the
business value chains of your Company and make them outcome oriented.
To support creation of on and off-farm sustainable livelihood sources
thereby empowering stakeholder communities to conserve and manage their
resources.
2. To implement Social Investments / CSR programmes primarily in the
economic vicinity of your Company's operations with a view to ensuring the
long term sustainability of such interventions.
3. To contribute to sustainable development in areas of strategic interest
through initiatives designed in a manner that addresses the challenges faced
by the Indian society especially in rural India.
4. To collaborate with communities and institutions to contribute to the
national mission of eradicating poverty and hunger, especially in rural areas,
through agricultural research and knowledge sharing, superior farm and agri-extension practices, soil and moisture conservation and watershed
management, conservation and development of forest resources,
empowering women economically, supplementing primary education and
POLICY ON SOCIAL
INVESTMENTS / CSR:
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participating in rural capacity building programmes and such other
initiatives.
5. To encourage the development of human capital of the Nation by expanding
human capabilities through skills development, vocational training etc. and
by promoting excellence in identified cultural fields.
The lifecycle of all IT assets spanning from acquisition to disposal shall be managed
in a manner which conforms to sound environmental norms as detailed in the IT E-
Waste guidelines. This includes :
Preferential dealing with IT vendors having sound E-Waste management
processes
Extending the useful life of IT assets to postpone / minimize generation of E-
Waste
Responsible disposal processes conforming to regulatory requirements and
best practices.
It is ITC's policy that its food products should provide nutritious, tasty, hygienic and
convenient options to the consuming public.
ITC will offer food products across multiple categories, price points, delivery formats
and segments as dictated by the needs of the consumer.
IT E-WASTE POLICY:
ITC FOOD PRODUCTS
POLICY:
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ITC's portfolio of food products will be continuously improved and modified to -
1. offer new products that meet the aspiration of the changing consumer,
2. offer food products with affordable and appropriate nutrition,
3. drive reduction of sodium, sugar and fat in Products,
4. offer trans-fat free products,
5. follow the highest standards in nutrition labeling and reporting.
POLICY FRAMEWORK AND STRATEGIES:As with all laws, ITC's Food products will adhere to all legal and regulatory
requirements as prescribed from time to time.
To offer new products that meet the aspiration of the changing consumer
As the aspiration of the consumer changes, new products will be developed and
launched to meet the taste, nutrition and convenience expectations of future
consumers.
1. To offer products with affordable and appropriate nutrition
Recommendations of the National Institute of Nutrition (NIN), India, will be
referred to, to assess nutritional appropriateness of ITC's food products.
Efforts will be made to offer products with appropriate nutrient density for
mass consumption, including catering to the needs of those sections of the
society who are economically disadvantaged.
2. To offer products with micro-nutrient fortification
ITC's food products will be suitably fortified with micro-nutrients (iron, calcium,
zinc, iodine, folic acid, other vitamins and minerals) wherever feasible. ITC's
R&D will continue to carry out suitable research programmes to make fortified
nutrients more biologically available and functional.
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3. To drive reduction of sodium, sugar and fat in products
ITC's R&D will endeavour to find solutions aimed at reducing fat, sugar and
sodium ("FSS") in food products, without impacting the taste profile of the
product. In addition to scientific solutions, ITC will also adopt the Adaptation
Methodology to reduce these ingredients in a gradual manner. Guidelines will
be made and tangible targets will be set for the new product development
teams to reduce the above ingredients in the new products. ITC will
endeavour to introduce such Reduced FSS products in the market by year
2013.
4. To offer Trans Fat Free Products
To disclose added trans-fats, if any, in all food products. To work towards not
using any hydrogenated oil in all food products by the year 2015.
5. To offer functional food products with focus on India-specific metabolic
disorders
ITC, with well-researched functional ingredients, will endeavour to make
functional food products suitable for consumption by Indians who suffer from
metabolic disorders. ITC will release such functional products to the
consumer, only after fully understanding the mechanism of action of the
functional ingredients at the molecular level. Integrative biology approaches
will be employed to study these ingredients' efficacy.
6. To follow responsible marketing and consumer communication
practices
Apart from complying with all local laws and regulations, advertisements ofITC's food products will also adhere to the ASCI Code. All product
communication to the consumer will appropriately represent the products.
Internal audits will be done on marketing practices and, if needed, corrective
action will be taken. Efforts will be made to promote nutritious foods and
educate the rural consumer in food hygiene.
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7. To create and sustain R&D focus in development of new products and
processes
ITC's R&D organisation is structured to research exploratory subjects and
applied research subjects. ITC's R&D infrastructure is of international
standards, and has been certified with ISO 14001-2004 for EHS and ISO
17025 NABL for analytical processes. There are more than 100 scientists
conducting R&D on several food related platforms..
8. To follow the highest standards of hygiene and manufacturing practices
in all delivery formats
ITC Hotels R&D endeavours to practice GHP & GMP (Good HygienePractices & Good Manufacturing Practices) along with ISO 22000 food safety
management system implementation with PAS 220 relevant applications. ITC
hotels will stringently follow all applicable regulatory requirements, with
particular focus on risk minimization and elimination.
9. To collaborate with experts and institutions
ITC believes in collaborating with outside experts to upgrade the knowledge
of its personnel with a view to guiding the food business in developing
products with balanced nutrition and functional ingredients. ITC will continue
to collaborate with national and international institutions for scientific research
and specific projects. ITC believes in using an Open Innovation policy in
developing its R&D for food products.
10.To ensure widespread accessibility of healthy products through pricing
and distribution:
ITC will ensure the widest accessibility to its healthy food products through
ensuring national geographic distribution across both urban and rural centres,
using its FMCG distribution infrastructure and its e-choupal related rural
distribution reach. ITC will also ensure accessibility across demographics
through adopting a portfolio approach across all relevant price segments.
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SWOT
ANALYSIS:
Strength
BrandManagement
Weakness
Unrelateddiversification
Opportunity
Rural market
E-choupal
Threats
Increasing tax in
Cigarettes
Health hazard
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Training and Development
An ever changing, highly competitive global landscape necessitates the
development of a strong, customer responsive world-class company empowered by
its vision, values and vitality. ITC has consistently fostered a culture that rewards
continuous learning, collaboration and development across the organisation to be
future-ready and to meet the challenges posed by ever- changing market realities.
ITC's Learning & Development vision reinforces this agenda by seeking to build
ITC's talent and leadership pipeline and enhance organisational capability to
compete, win in the marketplace and create enduring value for our stakeholders and
society.
ITC's Learning & Development initiatives include core programmes straddling
various dimensions of Leadership, Capability Enhancement and Skill(s)
Development along with customised programmes that address diverse capability-
building needs at various levels of the organisation. These programmes cover not
just functional competencies but behavioural inputs as well, to ensure
comprehensive development of our human resources.
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Focused programmes aimed at ensuring meaningful induction of talent into the
organisation, initiatives to address current and future capability requirements of the
organisation, platforms to understand what the future holds for us in terms of
technology and process advancement and development inputs to enhance
managerial and leadership capability of our resources are the mainstay of our
Learning & Development agenda.