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1 Tweed Coast Road Hastings Point NSW 2489

Phone 02 66761234 | Email sarah@northstar.com.au

www.northstar.com.au | FREECALL 1800 645 790

AAAT

FUNCTIONS

SOCIAL GATHERINGSCELEBRATIONS

GROUP BOOKINGS & CONFERENCES

GUIDEINFO

It all starts here...

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Welcome to BIG4 North Star Holiday Resort, a five star haven located on the pristine Tweed Coast, approximately 90 minutes from Brisbane CBD and 50 minutes from the heart of Surfers Paradise.

Escape the hustle and bustle, enjoy our serene location, and really take time to focus on what’s important.

BIG4 North Star Holiday Resort offers it all! Accommodation includes fully self-contained villas and cabins, powered sites, and everything in between.

While you are here, visit Seascape, an adults-only retreat comprising a 25m lap pool, heated spas, serenity deck and gym. Plus, there are fantastic activities for the kids, including a giant indoor play centre, Neptune’s Castle, and our famous water park, Sammy’s Adventure Lagoon.

Delicious dining and onsite catering is provided seven days a week by the talented and creative chefs at Ripples Licensed Café.

Combine BIG4 North Star’s outstanding array of facilities with our conference and event venues and we are sure you’ll agree, BIG4 North Star is the perfect venue for your next meeting, event or social gathering.

In fact, you’ll have such a good time, you won’t want to leave!

It all starts here

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ACCOMMODATION

TUSCANY VILLA Sleeps 2 – 10 peopleTwo-storey Villas with 3 bedrooms and 3 bathrooms, king in main, queen and single bunks in second bedroom and 2 sets of Single Bunks in third bedroom. The fully air-conditioned Villa is complete with spacious upstairs and downstairs living areas with a full kitchen, dishwasher, washing machine and dryer, four TVs and a patio with a BBQ. From $230 per night. Extra person $25 pn.

GRANDE VILLA Sleeps 2 – 6 peopleTwo double bedrooms with a king in the main, queen and single bunks in the second bedroom. The villa has a spa bathroom, washing machine and dryer, fully equipped kitchen with a dishwasher, two TVs and is fully air-conditioned. There is a patio with a BBQ. From $189 per night. Extra person $25 pn.

LUXURY VILLA Sleeps 2 – 6 peopleTwo double bedrooms with a king in the main, queen and single bunks in the second bedroom. The villa has two bathrooms, one with a spa bath. The villa has a washing machine and dryer, fully equipped kitchen with a dishwasher, two TVs and is fully air-conditioned. There is a patio with a BBQ. From $189 per night. Extra person $25 pn.

CLASSIQUE VILLA Sleeps 2 – 6 peopleTwo bedroom villa with a spa bathroom and spa shower. King size bed in the main bedroom and two sets of single bunks in the second bedroom. The villa is complete with two TVs, DVD player, dishwasher and BBQ. From $168 per night. Extra person $25 pn.

JUBILEE LODGE Sleeps 2 – 6 peopleTwo bedroom lodge with a king size bed in the main bedroom and two sets of single bunks in the second bedroom. Bathroom has a spacious shower and separate toilet. The lodge has a fully equipped kitchen and open plan lounge area and BBQ with outdoor setting on the patio. From $168 per night. Extra person $25 pn.

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PALM VILLA Sleeps 2 – 5 peopleTwo bedroom villa ideal for two couples, with queen size bed in the main bedroom and double bed with single bunk over in the second bedroom. The villa has two bathrooms off the bedrooms and the main has a spa bath. This fully airconditioned villa has 2 TVs and a BBQ on the patio. From $179 per night. Extra person $25 pn.

STAR VILLA

Sleeps 2 – 5 peopleTwo bedroom villa, with a queen size bed in the main bedroom and single bed and set of bunks in the second bedroom. This fully air-conditioned villa has a TV and DVD player and a patio with a BBQ and outdoor setting. From $161 per night. Extra person $25 pn.

HOLIDAY LODGE

Sleeps 2 – 5 peopleTwo bedroom lodge, with a queen size bed in the mainbedroom and single bed and set of bunks in the second bedroom. This fully air-conditioned lodge has a TV and DVD player and a small patio. From $147 per night. Extra person $25 pn.

CHALET Sleeps 2 – 4 peopleTwo bedroom chalet with queen size bed in the main bedroom and a set of bunks in the second bedroom. Two-way bathroom. The chalet is open plan kitchen/dining area with a TV and is fully air-conditioned. From $115 per night. Extra person $25 pn.

BUNKHOUSE Sleeps 2 – 12 peopleTwo bedrooms with six bunks in each bedroom, two bathrooms and two separate showers. The bunkhouse has a stove, fridge and microwave. From $115 per night. Extra person $25 pn.

POWERED SITES Ensuite SitesEnsuite is complete with a shower, toilet and vanity. The fully landcaped sites offer a concrete slab, moveable picnic table, access to foxtel and parking for one vehicle per site. Suitable for tents. From $57 per night. Extra person $18 pn.Powered SitesThe fully landcaped sites feature a concrete slab, access to foxtel and parking for one vehicle per site. Some suitable for tents. From $45 per night. Extra person $18 pn.

ACCOMMODATION

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The Conference RoomOur Conference Centre is perfect for seminars, corporate events or large social gatherings. This fully air-conditioned venue can seat 80 people in comfort or up to 100 cocktail style. Additional equipment is available including a range of presentation tools comprising a small stage area, lectern and microphone, large plasma TV, state-of-the-art electronic screen and high definition projector with surround sound.

MEETING PLACES

Ripples AtriumRipples Atrium is a light and airy semi-private section of Ripples Café which can be reserved for private dining or functions. With its own private entrance, The Atrium is the perfect location for your group to network and relax over a meal during your event. Suitable for 40-50 persons.

Ripples LanaiA modern ‘nook’ within our fantastic Ripples Licensed Cafe. Perfect for morning tea or a light lunch for a few people. A great informal meeting venue for up to 10 persons.

BBQ AreaOur newly refurbished all-weather BBQ area is great for large social gatherings and is open for use by all park guests. This area features numerous wooden bench sets along with free BBQs and is located in the heart of our resort. Why not let us host a fully catered BBQ or Pop Up Style event here for you? See our menu pages for details.

Continued...

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MEETING PLACES

Meeting Place Sqm Price p/day

Conference Room 152 $200

Loft 105 $200

Ripples Atrium 45 $200 (3 hour booking. Minimum numbers/spend may apply)

Ripples – Main Restaurant 50(incl Breakfast Bar)

P.O.A.

Ripples Deck 75 P.O.A.

Ripples Lanai 11 P.O.A.

BBQ Area 130 See staff for details

Our all weather BBQ area is available to host a catered informal gathering or party, however we cannot always guarantee its exclusive use.

Extras Additional Equipment Hire (available for bookings in ‘The Conference Room’ & ‘The Loft’)• Whiteboard• LCD projector $50 per day• Audio visual setup - microphone, TV , DVD, audio $25 per day

Catering:Tea & coffee, morning & afternoon tea and meals – fully/part catered. Personalise a package to suit your needs.

The LoftThe Loft is situated on the first floor behind our reception building and is a popular location for Movie Nights. This carpeted, air conditioned space with small kitchen area and own bathroom facilities, is the perfect choice for smaller, casual functions. Additional AV equipment is available including a high definition projector and Dolby 5.1 surround sound. Disabled ramp access available.

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CONFERENCE PACKAGES

ConditionsPrices are based on off-peak, mid-week stay. Subject to availability. No further discounts apply. Single share accommodation based on a Chalet. Twin share accommodation based on a Holiday Lodge.

Package One:• Complete Room set up and use of all conference facilities• All-day tea & coffee with morning & afternoon biscuits• Lunchtime platter of a selection of Classic Sandwiches &

a Seasonal Fruit platter

$26PP minimum 25 people

Package Two:• Complete Room set up and use of all conference facilities• All-day tea & coffee with morning fruit platter• ‘Noodles Boxes’ served at lunch time • A delicious cake assortment for afternoon tea

$36PP minimum 25 people

Package Three:• Complete Room set up and use of all conference facilities• All-day tea & coffee with morning & afternoon biscuits• Hot sit down 3 course lunch served in Ripples Café

(tailor your own from our menu)• In addition to the above, receive 10% off any

accommodation bookings

$42PP minimum 25 people

SINGLE SHARE CABIN

ACCOMMODATIONFROM

$126PP

INCLUDING BUFFET BREAKFAST TWIN

SHARE CABIN ACCOMMODATIONFROM $84PP INCLUDING BUFFET BREAKFAST

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MENUOPTIONS

Our on-site Ripples Licensed Café has prepared a range of delicious menus and options to suit all group, event and conference needs.

The following pages are ‘food for thought’. Should you wish to tailor something specific to your event, please do not hesitate to contact us.

Menus Brief Description

Casual Dining: (Pg 9-10)

Platters Noodle Boxes Lunch Bags

Mouthwatering options to satisfy all tastes and needs. Perfect for lunches, parties or conferences

Chilled, Hot & Sweet optionsThe perfect drop ‘n’ dine option which is sure to impressLunch on the go – perfect for off-site activities

Sit down Lunches & Afternoon Tea: (Pg 11-12)

Group Lunch Menu Devonshire Tea Lunch Buffet

The perfect package for bus groups and break-out sessionsBring a group of friends to enjoy a light afternoon tea Accommodates both large and small eaters

Functions Menus: (Pg 13-16) 2 courses 3 courses Buffet

Available all-day. Perfect for social gatherings, family reunions and celebrations

A classic alternate serve set menuA delicious selection of tailor-your-own and set menus to suit every tasteTailor your own buffet from our wide selection of hot, cold and sweet options. The easiest way to please everyone!

Outdoor Events: (Pg 17-18)

All-You-Can-Eat Aussie BBQPop Up Style Event

Entertain your large group outside in our all-weather BBQ facility An awesome casual way to gather your nearest and dearest.Choose from one of our famous themed nights to wow your guests

Menu Add Ons & Drinks (Pg 19) Tailor your selection/s with a few extra touches

Dining location & time restrictions, along with minimum numbers may apply. See individual menu or please ask for details.

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Chilled PlattersFarmhouse Cheese 95 A variety of hard, soft & blue vein cheeses served with assorted crackers, dried fruits, celery sticks & grapesCold Roast Beef & House-made Pickled Vegetables 95 Accompanied by soft rolls, horseradish cream, butter & hot English mustardClassic Sandwiches 75 Chefs choice of assorted fillings served on a mixture of white & wholemeal breadCrudités 55 A selection of crunchy seasonal vegie portions side by side with creamy cheese & thousand island dips

Hot PlattersTempura Mixed Vegetable 75 Includes chilli soy & ponzu sauceTempura Seafood 125 Delicious prawn, fish & squid in a light tempura batter. Served with chilli soy & ponzu sauceTurkish Melts 95 Mexican spiced corn, bacon & avocado, chicken & guacamole, marinated tomato, basil & red onion. YUM!Classic Hot Treats 90 Dim Sims, Mini Pies & Sausage Rolls. BBQ, tomato & sweet chilli sauceMini Kebabs 95 Chicken Tikka, Harissa Beef & Lamb Kofta. Lovingly accompanied by a fresh mint yoghurt One for the Kids! 70 Chicken Nuggets, Fish Cocktails & Sausage Rolls. BBQ & tomato sauce

Something SweetSeasonal Fruits 65 A selection of seasonal fruit portions. A perfect healthy sweet option.Classic Cakes 59 Chefs choice of cake portions. Perfect for dessert or morning/afternoon tea

All platters will serve approximately 15 persons.

Great for both formal and informal gatherings of all ages. Ideal if you want to accommodate all tastes or just have a little bit of everything. Morning & Afternoon Teas, Lunches, Parties and everything in between!All come with disposable plates and serviettes.

PLATTERS

Available for drop off to The Conference Room, The Loft or BBQ area. Collection from Ripples Café can also be arranged. Dining in Ripples / Ripples Atrium Room subject to availability & minimum spend.

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NOODLE BOXESAvailable for drop off to the Conference Room, Loft or BBQ area. Collection from Ripples Café can also be arranged.

The ideal selection for a working lunch, social gatherings and much more. The perfect drop ‘n’ dine option!All come served in our classic white noodle boxes. Serviettes and disposable cutlery provided.Choose any amount of each type for your group.

LUNCH BAGSAvailable for collection from Ripples Café.

Perfect for a casual lunch, on or off-site. A one-stop easy option for groups! All roll options freshly made and served on a soft sourdough bun. Presented in a lunch bag including serviette.

All Noodle Boxes & Lunch Bags minimum 20 persons. Available between 11am – 2pm.

Noodle BoxesSatay Sensation 11 Wok-fried noodles & beautiful satay chicken

Fish ‘n’ Chips 11 Tempura fish fillets served with chips, tartare sauce & lemon wedge

Penne-a-Plenty 11 Penne pasta in a creamy semi-dried tomato & mushroom sauce

Greece in a Box 11 Delicious classic Greek salad

Lunch BagsHot 10 • Bacon & Egg Roll • Orange Juice or Water

Cold 10 • Choose 1 roll: Cheese Salad, Ham Salad, Ham & Cheese Salad• Muesli Bar• Orange Juice or Water

Add Hot Chips + 2

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GROUP LUNCH MENUAvailable in Ripples Café and Ripples’ semi-private Atrium Room* between 11am – 2pm daily.

Three delicious options for you to enjoy in Ripples Café & Atrium Room with your group. Perfect for bus groups, family reunions, birthday or anniversary celebrations. Choose any amount of each type for your group.

All Group Lunches & Devonshire Tea minimum 10 guests.*Exclusive use of the Atrium Room not guaranteed with these menus. Minimum 48 hours’ notice. Must be pre-paid at time of booking.Menus and pricing subject to change without prior notification.

Chicken, Cheese & Guacamole Melt 16 pp Served with Steakhouse Chips & Fresh Garden Salad

Roast Beef & Gravy Roll 16 pp Served with Steakhouse Chips

Fish, Steakhouse Chips & Fresh Garden Salad 20 pp

Group Lunch Meals include your choice of barista-made Byron Bay Coffee or locally-grown tea blends, with cake selection from our daily cabinet.

DEVONSHIRE TEAAvailable in Ripples Café and Ripples’ semi-private Atrium Room* between 3-5pm daily.

Enjoy a simple, but delicious afternoon tea with your group.

Devonshire Afternoon Tea 5.9 pp

A delightful platter of fresh, fluffy scones, served warm and with a generous helping of whipped cream & strawberry jam. Accompanied by your choice of locally-grown tea.

Includes Tea/Coffee

& Cake

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COLD LUNCH BUFFET

A perfect Lunch time option to satisfy small and large appetites of all ages. Laid out in our on-site Conference Room or The Loft.

Perfect for Social gatherings, working lunches, birthday or anniversary celebrations. Includes crockery, cutlery, napkins & associated condiments.

COLD LUNCH BUFFET 19 pp

Garden Salad

German Potato Salad

Cold Chicken & Ham Platter

Bread Rolls & Butter

Tea & Coffee Station

Available in the Conference Room or The Loft between 11am – 2pm.Minimum 45 guests.Room hire charges may apply.Menus and pricing subject to change without prior notification.

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TWO COURSE SET MENU

Available in Ripples Café and Ripples’ semi-private Atrium Room. Minimum 25 guests.Menus and pricing subject to change without prior notification.

A delicious two course set menu. Enjoy in Ripples Café and Atrium Room.

Perfect for Social gatherings, family reunions, birthday or anniversary celebrations. Main courses served alternately to your guests.

TWO COURSE SET MENU 23.9 pp

EntréeCheesy Garlic Bread

Main CoursesOutback Parmigiana with Bacon, Egg, Cheese & BBQ Sauce Served with Steakhouse Chips & Salad

Grilled Barramundi topped with a Lemon Butter Sauce Served with Steakhouse Chips & Salad

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THREE COURSE MENUS – TAILOR YOUR OWNTailor your own three course meal to enjoy in Ripples Café and Atrium Room.

Perfect for Social gatherings, family reunions, birthday or anniversary celebrations. Your choice of two main courses and two desserts. Served alternately to your guests.

Available in Ripples Café and Ripples’ semi-private Atrium Room. Minimum 25 guests.Menus and pricing subject to change without prior notification.

THREE COURSE MENU – TAILOR YOUR OWN 26.9 pp

EntréeCheesy Garlic Bread

Choice of 2 Main CoursesCajun Spiced Chicken Breast served with Pumpkin in a rich Coconut Cream Sauce Malaysian Style Lemon Chicken, Coconut Rice & Bok Choy Moroccan Chicken with Raisin Couscous Nolan Rump Steak with Green Peppercorn Sauce, Steakhouse Chips & Salad Caribbean Spiced Baked Barramundi with Pumpkin in a rich Coconut Cream Sauce Field Mushroom & Spinach Risotto with Parmesan Cheese Penne Pasta with Roasted Vegetables in a Napoli Sauce with Parmesan Cheese

Choice of 2 DessertsLemon Meringue PieBlueberry CheesecakeDouble Chocolate Mousse CakeAll served with Chantilly Cream

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SEAFOOD LOVERS MENU

Perfect for the group who loves all things seafood. Perfect for Social gatherings, family reunions, birthday or anniversary celebrations.

EntréeCheesy Garlic Bread

Main CourseSeafood Tower for Two: King Prawns, Atlantic Smoked Salmon & Fresh Oysters Panko Crumbed Calamari, Coconut Prawns, Tempura Barramundi All accompanied by a Green Salad, Prawn Crackers & Hot Chips

Dessert An assortment of Fresh Seasonal Fruit Served with Main Course towers

PREMIUM MENU

Our all-out menu. Guaranteed to impress your guests on your special occasion. Main courses and desserts served alternately to your guests.

EntréeCream of Seasonal Vegetable Soup topped with crunchy Garlic Croutons

Main Courses Pan-Seared Eye Fillet served with Truffle Mash Potato, Green Beans & Red Wine Jus Wild Middle-Cut Barramundi Steak, Truffle Mash Potato, Green Beans & White Wine Sauce

Desserts Lime & Pistachio Cheesecake Double Chocolate Mousse Cake Served with Chantilly Cream

THREE COURSE SET MENUS

Available in Ripples Café and Ripples’ semi-private Atrium Room. Minimum 25 guests.Menus and pricing subject to change without prior notification.

36.9 pp

42 pp

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BUFFET OPTIONS

SaladsFresh Garden SaladHome Style ColeslawGerman Potato SaladItalian Style Pasta & Sundried Tomato SaladThai Crunchy Vegetable & Noodle SaladRoasted Butternut Pumpkin, Pesto & AlmondTomato & Onion SaladSweet & Sour Vegetable SaladSesame & Balsamic Marinated Beans SaladWaldorf Salad on Iceberg Lettuce

PastaSpaghetti CarbonaraPenne ArrabiataPenne with Spicy Chorizo & Semi-dried TomatoesSpaghetti Napolitano with Olives & FetaPenne with Pesto & Spinach

Main Courses Malaysian Style Satay ChickenHerb Roast Chicken with Creamy Mushroom SauceThai Red Chicken Curry with EggplantBeef StroganoffRoast Beef with Classic Rich GravyGrass-fed Rump Steak with Green Peppercorn SauceRoast Pork with Onion GravyPortuguese Style Pork StewCrumbed Fried Fish Seafood MornayWok Fried Vegetable NoodlesCauliflower Cheese Gratin

DessertsAll served with Chantilly CreamPavlova topped with Cream & FruitsCaramel CheesecakePecan TartMud CakeLemon Meringue PieClassic Crème CaramelHome Made Tiramisu

Enjoy a delicious Buffet served to your guests in our on-site and private Conference Room.

Tailor it specifically for your group and everyone can enjoy their favourites! Perfect for Social gatherings, family reunions, birthday or anniversary celebrations. All served fresh to you and your guests. Includes crockery, cutlery, napkins & associated condiments.

All our Buffets include: Assorted Bread Basket & Butter. Steamed Rice, Golden Roasted Potatoes & Seasonal Vegetables. Fresh Fruit Platter. Tea & Coffee Station

3 Salads, 2 Main Courses, 1 Pasta & 1 Dessert 35 pp

5 Salads, 4 Main Courses, 1 Pasta & 2 Desserts 49 pp

Add on: Carvery with Gravy +5 ppCracked Pepper & Herb-Roasted Beef or Cajun Spiced Roast Pork

Children under 12 years half price

Available in the Conference Room. Minimum 45 guests. Room hire charges may apply. Menus and pricing subject to change without prior notification.

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ALL-YOU-CAN-EAT AUSSIE BBQ

Enjoy a fabulous BBQ without having to lift a finger. Let us do it all for you! Sit and enjoy your meal with your guests in our recently refurbished all-weather outdoor dining area right in the heart of the Resort.

Perfect for large social gatherings. Includes crockery, cutlery & napkins.

Available in our all-weather outdoor BBQ area.Minimum 45 guests.Menus and pricing subject to change without prior notification.

ALL-YOU-CAN-EAT AUSSIE BBQ 29 pp

Children under 12 years half price

SaladsFresh Garden Salad Coleslaw with Raisins Potato & Bacon Salad

From the GrillBeef Steak Sausages Chicken

Choose your marination from:

Garlic Lemon Chipotle Tandoori Caribbean Spiced Satay Cumin Coriander & Chilli Harissa Texas Spice

Side DishesAssorted Bread Basket & Butter Grilled Onions Golden Roast Potatoes Vegetables Gravy Smokey BBQ & Tomato Sauces

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POP UP STYLE EVENTEnjoy entertaining your guests outside in our recently refurbished all-weather outdoor dining area right here at the North Star. Let us lay on one of our famous themed nights to suit your needs and numbers.

Your choice of menu will also be accompanied by our on-site truck ‘Riptide’ – a licenced bar and barista coffee service area. Perfect for large groups. Includes crockery, cutlery, napkins & associated condiments.

Minimum 60 guests. Not available during peak periods – ask for details. Available in the outdoor BBQ area.Exclusive use of this area may not apply. Menus and pricing subject to change without prior notification.

POP UP STYLE EVENT 15 pp

Themes include:

Little Italy

Texan BBQ

Flavours of Asia

Noodle Bar

For your younger guests (under 12 years) Hot Dogs or Margarita Pizza can also be made available for 5 pp

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ADD ONS

Availability dependent on dining location. Menus and pricing subject to change without prior notification.

FULL DRINKS MENU / WINELIST

Choose any of these to compliment your menu selection.

Available on request.

ADD ONSTea & Coffee Station 5pp

1.2L Jug of Orange or Apple Juice 12

Coffee & Cake 6.5pp

Bread Rolls & Butter 2pp

Ice Cream Sundae 3.9pp

Cakeage +2ppIf you bring your own birthday or other celebratory cake, this will allow for our staff to cut, plate & serve this to your guests. Otherwise we will happily provide you with a knife & napkins for self-service.

(approx 5 serves)

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TEAM BUILDING

Adventure EducationBIG4 North Star’s onsite Marine Environment Centre is a very special experience for people of all ages. Visit the most unique and educational museum on the Eastern seaboard of Australia, filled to the brim with natural history and exhibits from surrounding coastal environments. The Marine Environment Centre’s mesmerising displays of preserved marine life, microscope-to-big-screen projections of living organisms and stories of the ocean’s ‘mysteries of the deep’ are designed to enlighten and amaze.Join our Marine Biologist Ted during one of the public open sessions or book your group for an exclusive presentation. Don’t miss this once-in-a-lifetime opportunity to embark on a journey of discovery, where you will touch, see and hear the experiences that are part of our fascinating marine environment.

Caldera Kayak Experience Caldera Kayak Experience is a unique way to discover the beautiful estuaries and waterways of the Tweed, either by venturing out on your own or on a guided tour. The Tweed Coast’s estuaries are home to incredible wildlife, marine life and birdlife. You might spot Osprey, Azure Kingfishers or endangered Oyster Catchers, just to name a few. You may encounter some of our beautiful string rays and catch a glimpse of majestic Mount Warning.Caldera Kayak Experience has been operating in the Tweed Shire for 11 years. Each year, various groups enjoy the experience of exploring the mangroves, seeing wildlife in their natural habitat and benefit from the wealth of local knowledge from the Caldera Kayak Experience tour guides.

Various options are available, including hourly, half-day and full-day kayak and stand up paddle board hire. Guided kayak paddle tours are available with optional snorkelling activities. There may also an opportunity to include a short bush walk.

Light refreshment options are available for guided tours.

Experience everything the coastal estuaries offer from a totally different perspective and get up close and personal with nature.

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TESTIMONIALS

“ Coming each year during June for a traditional family camp for Camp Quality, it’s always hard to accommodate 50 very different family members at all stages of their cancer journey from both a comfort point of view, activities and most importantly menu.

But time and time again North Star go above and beyond for us. We are always so overwhelmed by our room options. They are so luxurious. A lot of us regularly comment that they are more comfortable than our own homes.

The activities at the park are really endless. So much to do all the time and keeps us very busy for the three days we are always there. You could spend two weeks and still not have seen or done it all!

The new Ripples restaurant this time blew us away. We truly feel this was the missing touch to North Star. Every single family was accommodated for from a diet requirement. There was something for us all and best of all the coffee and food was amazing. Again the staff go above and beyond.

Working as the head of customer experience for a corporate company outside of volunteering for Camp Quality, I truly believe in creating magical experiences and what I refer to as "raving fans". North Star and the team have created "ravings fans" with the families and volunteers of Camp Quality and they have created yet another magical experience for us with their new packages. ”Camp Quality

“ I absolutely loved the experience! The cabins that my family and I have stayed in were absolutely beautiful with a real homely feeling about them. The thing I loved the most was the fact that they are all self-contained and everything is easy to find. I had an issue with a jug the first time we visited and within minutes the staff had replaced the jug! This was very good service.

I have always wanted to take my family away for a weekend at your resort, but have found that I am not able to due to financial issues, and this is why I have thoroughly enjoyed our stay when we have visited with Ngunya Jarjum. I would highly recommend the venue to anyone else and look forward to our next work conference at your resort. ” Ngunya Jarjum

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TESTIMONIALS

“ We had a wonderful time!! Thank you so much for all

your help to make our weekend a fantabulous one, even

the bad weather didn’t stop us from having a great time.

With 41 of us all up... not one hiccup, tantrum, accident

or argument happened! The pizzas were amazing and I

must say that Ripples offer great food and great service

and we will definitely be coming back to dine there, so

please relay our thanks to all involved. The kids used every

facility available to them and so did the parents. We will

definitely be back. Please pass on our thanks to all staff @

North Star for being so fantastic and accommodating.....we

all appreciate it. ”L. Lipponen, The Bears U’10’s Rugby League Club, NSW

“ Thank you for a great week at North Star. You really

live up to the name, I reckon you are all stars! Everybody

enjoyed the week and we are looking at a similar time frame

in October 2015. I know you are very popular so I will let you

know as soon as I can. Again thank you to all of you for your

excellence in service and friendliness. It is always a great

pleasure to hold our annual meeting at North Star. ”M. Kearney, Barry Long Foundation, NSW

“ We absolutely had a ball and the food was wonderful,

thank you all for a wonderful day. We will definitely be

coming back next year. Once again thanks for making a

memorable day for us and Merry Christmas. ”R Gardner, Beck’s Family Day Care, NSW

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Groups & Events – Terms & ConditionsAll GROUP ACCOMMODATION, CATERING & EVENT BOOKINGS will be treated as tentative until the applicable deposit is received. BIG4 North Star Holiday Resort & Caravan Park, incorporating Ripples Licensed Café (hereafter “The Resort”) reserves the right to cancel tentative bookings without notice following expiry of the deposit due date.By entering The Resort, you and your guests agree to abide by the rules, regulations and policies of The Resort.For GROUPS, CATERING & EVENTS, one contact person should be designated per event or group booking. It is the responsibility of this individual to communicate all terms & conditions to each guest, and to pass on any information and payments required, within the designated time frames by the Resort. Please refer to Deposit, Payment & Refund Policy.

ACCOMMODATION (& GENERAL)MONEY BACK GUARANTEE - ACCOMMODATION & SITES:We are confident that you will be completely satisfied with your accommodation. If however the accommodation does not meet your expectations and you decide to leave, we are happy to offer you a full refund of all monies paid within one hour of check in.BEST PRICE GUARANTEE – ACCOMMODATION & SITES:If you find a lower price, for the same room category/site at BIG4 North Star Holiday Resort, within 24 hours of booking, we will honour the lower price, and provide you with an additional 10% discount. North Star provides our customers with the confidence that if you book directly with us on www.northstar.com.au or call us on 1800 645 790, you will not find a cheaper price on our accommodation or sites with a 3rd party booking channel.Applicable rates must be accessible to the general public, within 24 hours of booking, based on the same currency, length of stay, and room type category/site. North Star does not take any responsibility regarding expenses that may arise when cancelling a reservation on any site, other than www.northstar.com.au. North Star reserves the right to terminate/modify this policy at any time without notice.MINIMUM STAY:Minimum night stays apply during all school holidays and long weekends. Weekends require a minimum of 2 nights. A routine 2 night minimum stay may also apply to certain accommodation mid-week off peak.WE DO NOT GUARANTEE ACCOMMODATION / SITE NUMBERS:Whilst every endeavour is made to secure particular sites for guests we reserve the right to move guests within the specified category or upgrade where necessary. Management reserves the right to relocate or change the site number/accommodation number after booking. You will be allocated the most appropriate site on check-in.CHECK IN TIMECheck in time is as per your booking correspondence. We need time to make your site & accommodation the best it can be for your arrival–please do not arrive earlier than the nominated check in time as parking is limited and we do not wish for you to be offended that entry to the resort may be refused.CHECK OUT TIMECheck out time for both accommodation and sites is strictly 10am NSW time. Guests are not permitted to use the resort facilities past this time and are required to vacate the property. If you are intending to eat at Ripples after check out please use the visitor car parking area provided. Late departures up to 4pm are available subject to availability on arrival (additional fee applies). Please note we will not consider late departures on Friday, Saturdays or during school holidays.ACCOMMODATION GUEST WRIST BANDS:If staying on-site at the BIG4 North Star Holiday Resort (as a registered guest) you will be issued with a wrist band to wear during your stay. This provides FREE access to our fantastic water park “Sammy’s Adventure Lagoon”, the kids club “Neptune’s Castle” and our other Resort facilities. For our guests who have family or friends visit, please see below for our Day Visitor Policy.MAIN RESORT DAY VISITOR POLICY:If your visitors wish to use the Resort facilities for the day they must first be registered at reception. All registered Day Visitors will be issued with a wrist band which must be worn while in the Resort. This identification wrist band provides access to our wide range of facilities including “Sammy’s” and “Neptune’s Castle”. The cost to our Day Visitors is only $10.00 per person, including spectators who choose to enter the water park. All children under 11 years must be accompanied by an adult. Please note maximum numbers may apply.RESORT GUESTS – CLEANING & DAMAGES SURCHARGE:By entering the Resort a guest agrees to leave their accommodation/site and any subsequent facilities used in sound, clean and tidy condition. If the cabin or site is found to be excessively dirty, the guest accepts they will be charged an excess cleaning fee of $60 per hour until clean. All damages, breakages or losses to the property of the Resort, including furniture and furnishings, are to be reported and paid for by the guest. Any faults or breakages discovered by the guest must be reported within one (1) hour of arrival or we may consider damages to be responsibility of the guest.

LOST PROPERTY:We receive numerous items of lost property which are left behind/found in common areas or within accommodation. Lost property will be held for a maximum of 2 months, after this time items will be donated to charity. We do not take responsibility for any lost property and should you arrange for an item/s to be posted back to you, it will be at the guest’s expense via COD.

ARTIFICIAL TURF:All ensuite sites and some powered sites are artificially turfed. Whilst this will not hinder the set-up of your caravan, camper trailer or tent in any way, we do ask that you DO NOT use ‘STAR PEGS’ (either metal or plastic) whilst using these sites. The use of star pegs causes tearing of the material. Normal round pegs are absolutely fine to drive through this material. Do not sit anything hot on the artificial turf such as heat beads, hot plates etc. as these items can melt the surface. Such damages can incur a charge.

PHOTOGRAPHY: By entering our Resort, you and your child/ren consent to being photographed from time to time using the facilities for the purposes of being included in promotional material of the BIG4 North Star Holiday Resort

REBOOKING IN PEAK PERIODS:Guests staying onsite during any peak period have first preference to rebook that same site/accommodation for the following year, provided they do so before they depart. Conditions apply regarding dates offered. Minimum nights stay apply. See Reception for details as some holiday periods vary.

SMOKING – We are committed to providing our guests and associates with a family friendly, smoke-free environment. With this in mind, as of the 1st February 2016, BIG4 North Star will be a non-smoking property.

NOISE – Quiet time in the Resort is strictly between 10pm & 7am NSW time for the comfort of all guests. Excessive noise or abusive language will NOT be tolerated and can result in being asked to vacate the premises immediately without reimbursement of fees.

PRICES ARE SUBJECT TO CHANGE without notice, but will be guaranteed once final details are discussed two weeks prior to arrival or catering event. GST is payable on all goods and services supplied and unless indicated is included in our advertised prices.

ADDITIONAL CATERING & EVENT GUIDELINES The number of guests is required 21 days prior to any function, or as specified by your Group Coordinator. In the event that no guaranteed number is received at this time, the original number of guests indicated or the actual number of guests (whichever is greater) will be charged for. Any final numbers must be provided 14 days prior, with any difference due at this time.

FOOD OR BEVERAGE not supplied by The Resort is not permitted on premises for Catering events, with exception of festive cakes and with prior approval. No external caterers are allowed onsite. The Resort complies with the rules outlined in the Liquor Act and licensing laws such as Responsible Service of Alcohol under which we operate. Be advised that guests may be required to present photo ID if requested. Persons under 18 are not permitted to drink alcohol at an event and remain the full responsibility of the client. EVENT / HIRE SURCHARGES may apply if meeting and function rooms are not vacated by the agreed time. Time extensions must be negotiated and may incur additional cost. Surcharges may be applicable for events held on a Sunday of 10% and Public Holidays of 15%. Cleaning surcharge of $60.00 per hour will apply if excessive cleaning is required. We do not allow any external audio visual equipment to be brought onto/ used on the premises. Hire of this equipment can be arranged through your Group Coordinator. Any significant changes to room set ups on the day will incur a $50 labour surcharge.

THE RESORT DOES NOT ACCEPT RESPONSIBILITY FOR LOSS OR DAMAGE of equipment or merchandise left on the premises prior to or after a function. Independent insurance should be considered for valuables. Unless otherwise arranged, equipment will be transferred each night from function rooms to secure storage. A charge may be incurred to facilitate this. The Resort does not hold itself liable in the event of acts of God, perils of the sea, air, fire, flood and explosions, acts of sabotage, terrorism or inevitable accident breakdown.

DISPLAYS AND SIGNAGE – Nothing is to be nailed, screwed, stapled or adhered to any wall, door or other surface or part of the building. Damage to the venue caused by the function or participants are the responsibility of the organiser.

ENTERTAINMENT & SUPPLIERS – All external entertainers and their setup arrangements must be approved by The Resort prior to your function. All entertainment must meet our conditions, including sound levels and completion times. We require comprehensive details of arrangements no later than 14 days prior.

FUNCTION END TIME – In line with our Resort noise restrictions, all functions are to cease at 10pm NSW time.

TERMS & CONDITIONS

1 Tweed Coast Road Hastings Point NSW 2489 | Phone 02 66761234 FREECALL 1800 645 790 Email sarah@northstar.com.au | www.northstar.com.au