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Network Newsletter
Issue 32 / March 2012
Moving Forward InvolvementMoving Forward Involvement in Healthcare Improvement Scotland was the theme for this year’s annual conference for public partners and volunteers held at the Beardmore Conference Centre on Thursday 15 March.
The common thread running through the presentations, questions and discussions was the challenge of broadening out our involvement, how we can use new ways to make it easier for people to be engaged in our work and for us to reach a wider range of people. In particular targeting people who will not come to us and who we must reach out to where they are.
There were a number of breakout sessions which examined particular approaches to involvement putting the spotlight on different pieces of work including inspections, standards and guidelines, young people’s mental health and collaborative working in medicines, health technologies and patient safety.
There were challenges to public partners and volunteers to help us to achieve more diverse involvement in our work by making effective use of your networks to broaden our reach. There were also challenges to us in this, to work with you to develop and support you in these roles.
We heard about plans to develop the use of social media as one way to make our work more widely known and accessible, and also as another means of getting people involved in what we do. We will be asking public partners to help us in making best use of social media in our work.
John Jess and Marguerite Robertson who took part in the spotlight sessions on collaborative
working, and HEI inspections.
Update on copyright
Due to a change in Scottish Government and NHS policy on how we can use and share documents, we have recently updated our organisational copyright policy. To make sure we all stay on the right side of the law, here’s a brief update on how it might affect you in your work with Healthcare Improvement Scotland, as a volunteer or service user representative on one of our programmes of work.
When drawing up a new standard, guideline or considering the introduction or recommendation of certain medical devices, we consult the most up to date evidence in terms of clinical practice and research. To do this, we often circulate relevant papers to project group members. Sometimes we use specialist software such as Shared Spaces or the Knowledge Network (www.knowledge.scot.nhs.uk) to share links and documents. Many of the materials we circulate are subject to copyright legislation.
Where materials subject to copyright are sent to you in hard copy, these should not be duplicated in any way (photocopied, scanned, written out by hand, or reproduced using the cut and paste function in a word processing document in part or in full). Where links are sent out, these may be printed once for personal use, but cannot be reproduced in any of the ways listed above or sent to friends or colleagues.
Moving Forward Involvement continued
Denise Coia, Chair, talked about involvement in the three aspects of our work which together make up the improvement cycle of evidence, improvement and scrutiny.
Frances Elliott, Chief Executive outlined the work that will be taken forward by us over the next year to deliver both our own objectives and contribute to the three Healthcare Quality Strategy ambitions for NHSScotland of safe, effective and person-centred care.
If you would like more information or copies of the presentations from the day please contact Rosemary Hampson.
Advice, guidance and standards
Collaboration with international experts to
identify evidence for improvement.
Implementation and improvement support
To feed local improvement cycles.
Assurance, scrutiny, measurement and
reporting
To give local and public assurance and demonstrate
accountability.
Evidence Improvement Scrutiny
Evidence
Scrutiny
Improvement
SIGN patient podcast
The latest SIGN patient podcast is available via our YouTube channel at http://www.youtube.com/user/SIGNGuideline A brief digest of all that’s been happening at SIGN, based on their own patient newsletter, it is entirely created and presented in house by colleagues Karen Graham and Stuart Neville. Listen in for all the latest news from SIGN, or read all about it at http://www.sign.ac.uk/pdf/pnldec2011.pdf.
News in brief
Action on Hearing Loss – needs you
Recently staff at Healthcare Improvement Scotland hosted a colleague from Action on Hearing Loss to present an introduction to deaf awareness. Action on Hearing Loss is the new name for RNID (Royal National Institute for the Deaf ), and is celebrating its centenary year from 2011-12.
The presentation included a discussion about how to make it easier for people with any form of hearing loss to better participate in our work, but during the course of the session we also learned that there are a wealth of roles for volunteers who’d like to support Action on Hearing Loss. These include: working with hearing aid users to ensure their device is working correctly, giving talks to groups about the work of Action on Hearing Loss, as a virtual volunteer, or by working in the regional headquarters. You can find out more about volunteering across Scotland at http://www.actiononhearingloss.org.uk/community/in-your-area/scotland.aspx, or by any of the methods below:
Empire House, 131 West Nile Street, Glasgow, G1 2RX Telephone: 0141 341 5330 | Textphone: 0141 341 5347 | Fax: 0141 354 0176 Email: [email protected]
If you are able to access the website, there is an opportunity to check your hearing while you visit, and there is plenty to read and find out about hearing loss while you are there.
What's on the web?
Since the rebranding and relaunch of the Healthcare Improvement Scotland website, our public involvement section has taken on a somewhat minimalist appearance! We’d be interested to hear your thoughts about what you’d like to see here – would a copy of the handbook, or some examples of volunteer roles be useful? How about case studies or even interviews with volunteers? If you have any ideas or would like to give feedback on what’s already in the public involvement section, send your comments to [email protected]
To access the public involvement section of the Healthcare Improvement Scotland website, go to: http://www.healthcareimprovementscotland.org/about_us/public_partners.aspx
Delta House:
telephone: 0141 225 6999textphone: 0141 241 6316
Jeniffer Kibagendi: 0141 225 [email protected]
Joyce Mouriki: 0141 225 [email protected]
Katy Penman: 0141 225 [email protected]
Claire Scrim: 0141 225 [email protected]
News in brief
Elliott House:
telephone: 0131 623 4300textphone: 0131 623 4383
Rosemary Hampson: 0131 623 [email protected]
Contacts:Public involvement unit: | [email protected]
Spotlight on . . .
Voices Scotland is a resource for patients/service users, carers and healthcare professionals supported by Chest, Heart and Stroke Scotland. It aims to build a national network of people affected by chest, heart and stroke conditions to help them have their say. Through workshops and ongoing support, Voices Scotland provides the knowledge, skills and confidence for patients, carers and clinicians to work with the NHS to help plan new and better services.
By signing up using the leaflet at http://www.chss.org.uk/voices_scotland/documents/Voices%20Leafletfinal.pdf, you can access further information and training, as well as a detailed list of ways to get involved in your area. More background information about Voices Scotland, along with useful documents and specialised areas depending on condition, can be found at http://www.chss.org.uk/voices_scotland/ or if you are not online, you can telephone for a copy of the leaflet and other documents on 0131 225 6963, or get in touch via email on [email protected].
Anne leaving
We are sad to announce that Anne Miller left the Public Involvement Unit at the end of March to begin her well earned retirement. For the last 11 years, Anne has been the first point of contact for many of us when we want to speak to someone at Healthcare Improvement Scotland, or specifically within the Public Involvement Unit, and a cheery voice at the end of the telephone. With the recent arrival of Anne’s first grandchild, she is looking forward to spending more time at home and assures us that she will absolutely not miss commuting in the dark drizzly weather that Edinburgh tends to specialise in. We are sure you will join us in wishing Anne every success and happiness in this new chapter in her life, and in thanking her for all her hard work and enthusiasm over the years.
Should you wish to contact the team, please address all future enquiries to our Glasgow-based administrator, Claire Scrim, whose contact details can be found in the box below.
