IRS Internet Web Site

Head Office: 2 Executive Drive, Suite #230. Somerset New Jersey. 08873 Phone. 732-537-9191 Ext101

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Submitted by: Satvinder Singh, President/CEO 22nd Century Technologies, Inc. 515 East Park Avenue Tallahassee, FL 32301 Telephone No: 888-99-TSCTI Fax No. 501-421-3750 Mailto: [email protected]

Due Date: Nov 07, 2013

Response to:

Invitation To Negotiate #1302ZCSA

Staff Augmentation Services: Network Engineering

Submitted to:

Attn: Purchasing Department University of Central Florida 12479 Research Parkway, Bldg. 600 Orlando, FL 32826

Small Business 8(A) Certified

Head Office: 1 Executive Drive, Suite #285, Somerset New Jersey, 08873-4003, Phone. 888-99-TSCTI

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Invitation To Negotiate #1302ZCSA 22nd Century Technologies, Inc.

Small Business 8(A) Certified & GSA IT Schedule 70 Software Consulting & Development

Table of Contents

1. Cover Letter ................................................................................................................................... 3

2. Contractual Services Acknowledgement Form ......................................................................... 5

3.2 Respondent/Offer Submittal Sections ........................................................................................ 7

3.2.1 Executive Summary ................................................................................................. 7

3.2.2 Corporate Profile .................................................................................................... 10

3.2.3 Company Background ........................................................................................... 15

3.2.4 Financial Information .............................................................................................. 21

3.2.5 Reference Accounts ............................................................................................... 34

3.2.6 Network Engineering Roles ................................................................................... 37

3.2.7 Questions ............................................................................................................... 43

Appendix II – Supplemental Offer Sheet .......................................................................................... 48

Appendix III – Certificate of Non-Segregated Facilities .................................................................. 51

Appendix IV – Compliance and Certification of Good Standings .................................................. 54

Annexure I – Biography of a Few Potential Engineers ................................................................... 55

Annexure II – Additional Information ................................................................................................ 83

Annexure III – Acknowledgement of Addendums ........................................................................... 90


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Our Vision: - Needs Based Responsiveness

Our Commitment: - Right People, Right Time, Right Price

Our Business Philosophy: - Customer Satisfaction through

Motivated consultants

1. Cover Letter

Date: Nov 05, 2013

Attn: Purchasing Department University of Central Florida 12479 Research Parkway, Bldg. 600 Orlando, FL 32826

22nd Century Technologies, Inc. (TSCTI) is pleased to respond to this Invitation To Negotiate #1302ZCSA for Staff Augmentation Services: Network Engineering.

TSCTI is a matured IT company appraised at CMMI Level 3 and ISO 9001:2008, ISO 20000 & ISO 27001 certified with over 16 years of experience providing IT consulting and staffing services to Government agencies. TSCTI was incorporated in 1997 in New Jersey as S-Corporation. Since inception, we are focused on IT services and solutions. We have our Federal practice headquarters in Mclean, VA and have presence in 37 states across the nation. We are Microsoft Certified Gold Partner and are currently holding 100+ contracts and over 80% of our consultants are working with various Federal, State, County and local agencies all over US. With D&B Open rating score of 95, we have been successfully serving customers with high customer satisfaction.

TSCTI is a natural zenith from the basic objective of providing cost effective innovative IT consulting and staffing solutions. Ever since our inception we have been providing IT personnel services by adapting to each client's agenda and becoming their partner combined with effective management understanding of their needs and goals. We have been delivering exceptional services with honesty and integrity in every day action and we make sure we are successful in doing that. Our commitment to be transparent and straightforward throughout the placement process has helped us build solid client and contractor relationships.

Experience in state of FL Having significant experience with diversified technologies, TSCTI becomes a renowned name in IT staffing industry. We have developed very strong bonding with State of FL by having following contracts/clients:

Florida International University, FL – Application Support Specialists

Department of Management Services, FL – IT Consulting Services

Broward County, FL – Library of Professional IT Services

Palm Beach County, FL – IT Consulting Services

Miami-Dade County, FL – Information Technology Consultant

Citizens Property Insurance Corporation, FL – Professional Recruiting Services

Orange County Public Schools, FL – IT, Business Management and SAP Consulting Services

Our proven CMMI level 3, ISO & ITIL methodologies, experienced consultants and focus on government solutions, positions us to meet our client needs and requirements. Partnering with us provides you inherent and clear advantages which result in achieving project objectives with significant cost savings. We work with our clients as partners and provide them extra value added with combination of our knowledge base, our technology vendors’ partnership advantage, our expert team of consultants who provide expert support to our field consultants working at client site without any extra cost to our clients. Through our company commitment & dedicated staff, we have 100% project success rate with all of our clients, including many state and county agencies.

We accept and acknowledge the receipt of issued addendums #1, 2 & 3.

The attached TSCTI response addresses all requirements identified in the current solicitation. We acknowledge and agree to all the solicitation rules and procedures, terms and conditions, and all other rights and term specified in this solicitation.


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Should you have any questions regarding this proposal, please feel free to contact me.

Once again thank you for your time and consideration.

Sincerely, Satvinder Singh, President/CEO 22nd Century Technologies, Inc. 515 East Park Avenue Tallahassee, FL 32301 Telephone No: 888-99-TSCTI Fax No: 501-421-3750 Mailto: [email protected]


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2. Contractual Services Acknowledgement Form


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3.2 Respondent/Offer Submittal Sections

3.2.1 Executive Summary

Describe the key elements of your proposal. Describe why your company believes it can provide and is qualified to provide the engineering services as described in this ITN. (See Section 3.1.2) Thus, you must clearly identify the engineering services that you are capable of providing. Highlight any major features, functions, value-adds, and areas of support that differentiate your service offering from your competitors’ offerings.

Our Understanding of services sought by University of Central Florida

We understand that the University of Central Florida is seeking to enter into an agreement with firms to provide UCF with expert data and voice network engineering services including but not limited to Network Engineer - Senior, Network Architect, Voice Engineer – Senior, Network Engineer - Security and Network Technician.

Our Experience of similar Network Engineering Services

TSCTI is a matured IT business appraised at CMMI Level 3 and ISO 9001:2008, ISO 20000 & ISO 27001 certified with over 16 years of experience providing IT professional services to government agencies. TSCTI was incorporated in 1997 in New Jersey as S-Corporation. Since inception, we are focused on IT services and solutions. We have our Federal practice headquarters in Mclean, VA and have presence in 37 states across the nation. We have secured over 100 Public Sector IT professional and staffing contracts with various Federal, State, County and local agencies across US. Over 80% of our consultants are working with different government agencies all over US. With D&B Open rating score of 95, we have been successfully serving customers with high customer satisfaction.

Experience with University Clients We have secured numerous of IT consulting contracts with various Universities across US. Following is the list of some prestigious University clients/ contracts:

Florida International University, FL University of Maryland, MD

University of Oklahoma, OK West Virginia University, WV

Clemson University, SC University of Maryland University College, MD

Wayne State University, MI Southern Illinois University, IL

Inter-University Council Purchasing Group, OH Miami University, OH

Agricultural and Technical State University, NC University Of Texas Medical Branch, TX

Experience with Education Sector Clients We have strong track record of providing IT consulting services to various Educational Institutes across US. Following is the list of our clients/contracts with various educational agencies:

Hillsborough County Public Schools, FL Orange County Public Schools, FL

School Board of Broward County, FL Miami Dade County Public Schools, FL

Naval Postgraduate School, CA Charleston County School District, SC

Arlington County School Board, VA Department of Education, MD

Maricopa County Comm. College District, AZ Department of Education, HI

School District of Greenville County, SC Fort Worth Independent School District, TX

Central New Mexico Community College, NM Texas Education Agency, TX

Department of Education, NH Beaufort County School District, SC

Baltimore County Public Schools, MD American Institute for Foreign Study, CT

Bureau of Indian Education, NM PA State System of Higher Education, PA

Our Approach for providing services to University of Central Florida

We have proven and established approach for meeting University requirements to ensure that the right candidates are hired for the University. We have a well-defined processes and methodologies as per industry standards for handling such requirements. Our Team management approach uses a proven organizational structure and a highly skilled contract management team to ensure that project requirements are supported. We ensure our commitment to satisfy all client requests by following these principles:


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Understanding the client’s needs.

Meeting all requirements/ commitments of customer with intelligent management for IT staffing.

Verifying that our staffing services meet agreed requirements.

Making provisions of quality assessment, testing & training for accepting market challenges.

Monitoring, benchmarking and continuously improving its business, products and services, organization and employees' performance.

Having outstanding experience with diversified technologies and always acknowledged by our clients for providing the best talent, resources, experience and market expertise with high levels of customer satisfaction in the following area of competencies:

Network Security & Administration IT Infrastructure & Administrative services

IT Security Analysis Telecommunication services

Desktop/Helpdesk & Email Support Data-Centre Operations and Support

Quality Assurance & Testing IT Business Analysis

Systems Analysis, Programming & Administration Data Warehousing/ Business Intelligence

Enterprise Content Management Application Development for iPhone/Android

Client server & n-tier Application Development IT Program Management & Project Management

IT Content Development & Technical Writing Mainframe Development services

Workstation Installation & Support IT Training

Geographic Information Systems services Technology Architecture Planning & Development

Web Development and Graphics Design ERP – SAP, PeopleSoft, JD Edwards

Database Administration & Development SharePoint Services and Support

We have more than 250,000 strong resume database of pre-vetted candidates that match the skill sets required by University in our resume pool. We have 24X7 recruiting team consist of 30+ technical recruiters and resume miners with an average experience of 5+ years to support customers. Our recruitment team works closely with our Contract Manager/ Account Executive to understand client’s requirements for providing best match to client needs. We have well defined recruitment process to proactively build matching candidates database which match our client needs. As a practice, after award of contract; we will assign a dedicated team of Contract Manager and technical recruiters having similar experience with various state government clients makes them fully capable to handle the University requirements.

We have excellent experience to structure similar engagements including State of Florida, Michigan, Ohio, Colorado, Texas, Utah, Wyoming, Iowa, Tennessee, Mississippi, Alabama, and based upon our proven experience, we have evolved in-house practices and procedures to handle similar IT professional services contracts. We have developed an array of innovative IT workforce management services designed to help businesses improve productivity. Our entire focus is to provide the Right People, at the Right Time, at the Right Price. Acquiring and retaining high-quality talent is critical for TSCTI to make sure successful delivery of services to our client.

We have selective screening, testing, selection procedure and methodology ensures that only the best of the consultants are hired to meet our client’s needs and provide cost-effective solutions to the most challenging staffing needs to meet up to our customers satisfaction. Acquiring and retaining high-quality talent is critical for us to ensure successful delivery of services to the University. Our selective recruitment methodology and response time policy ensures that only the best of the staffing industry are inducted into TSCTI, providing cost-effective solutions to the most challenging staffing needs to meet up to our customers satisfaction. Our consultants are highly qualified and immensely skilled in their specific domains. The typical profile of a hired consultant is as follows:

- Master/ Bachelor’s degree in Engineering, Computer Science, Management or equivalent - 2-20 years of relevant experience - Excellent communication skills - Majority of the consultants hired by TSCTI are certified professionals in their respective domain.

We not only emphasize on functional capability of consultants, we also place a great deal of importance on soft-skills such as communication and interpersonal skills and the employee’s ability to adapt into the cultural mosaic of the work environment. To accomplish this goal, we focus on acquiring as many local candidates as possible. Our philosophy is to understand the customer’s environment and goals. Through


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our orientation process, we mentor our consultants by providing clear understanding of customer expectations and their culture. As Staffing Company, TSCTI subscribes to the highest standards of Human Resource Management. We not only identify the most qualified resource for the job on hand but also match the best fit candidate for the particular requirement from a technical and cultural perspective.

Being a CMMI Level 3 company, we have selective procedures and methodologies as per industry standards to ensure that only the best of the consultants are hired to meet our client’s needs and provide cost-effective solutions to the most challenging staffing needs as described below: a) Mature Management Approach b) Unique Recruitment Process c) Personnel Management Process d) Total Quality Management Program e) Employee Satisfaction, Retention, Programs

and Policies

f) Retention Plan g) Training Program for Employees h) Communication and Monitoring Process i) Issue Resolution Process j) Personnel Replacement Process k) Knowledge Transfer Process

Fig: TSCTI Processes & Methodologies

The above mentioned process and methodologies will enables us to structure engagements and deliver quality of services to the huge University satisfaction. We continuously improve our services and add more value by engaging our clients and consultants in a continuous improvement cycle that is based on transparency, accountability, innovation, and excellence. Our approach blends skills, technology & process improvement so that client can respond, improve and shape their environment to achieve better results.


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3.2.2 Corporate Profile

Provide an overview and history of your company. Describe the organization of your company that includes organizational structure.

Company Overview and History

Founded in 1997 in Somerset, New Jersey, 22nd Century Technologies, Incorporated, (TSCTI) is a SBA 8(a) Small Disadvantaged Business with 16 years of experience in supporting IT staffing needs on over 100 contracts with 80 federal, state, and local agencies as a prime contractor. We have proven capabilities to offer University a managed and responsive consulting and staffing solution to support its mission objective. Our major clients include Department of Education, State of Florida, WMATA, WSSC, State of Maryland, State of Colorado, State of Washington, State of Texas, State of Massachusetts, US Navy, Air Force, Army, Defense Logistics Agency, Department of Energy, Department of Labor, Department of Veterans Affairs, Internal Revenue Service, National Institutes of Health, Department of Interior, United Nations, City of Phoenix, Palm Beach County and other government agencies in 37 states.

TSCTI has successfully delivered over $200M of IT staffing services with more than 2 million hours of contractual IT staffing. TSCTI has more than 100 IT staffing contracts, providing similar IT staffing services to over 80 federal, state and local agencies. With D&B Open rating score of 95, we have over 300 IT consultants serving various government agencies in the areas of Network Engineering, Data Center support, Enterprise Open Systems, IT security, Business Analysis, Quality Assurance, Project management, Change Communication, Application Development and Maintenance, Database Administration, Maximo Consulting, PeopleSoft ERP, Internet and Intranet Services, GIS Support, Enterprise Architecture, etc. The majority of the candidates offered by us are certified professionals in their respective fields. Through more than decade industry experience, we understand in-depth of IT implementation in Government as well as education sector. We have evolved in-house methodology and processes to handle such Government sector projects.

Features of TSCTI’s Solution Benefits to University of Central Florida

16+ years of Government sector experience including Federal, State, Counties and Local agencies

Excellent working knowledge of government sector organization, terminologies, methodologies, rules, regulations and culture help us to understand you better.

100+ IT staffing contracts Proven IT staffing experience including 12 Universities across US.

ISO 9001 certified IT consulting process

ISO mandated quality process provides a consistent quality response to University requirement, attract qualified staff and exceed customer expectations in service delivery.

Presence in 37 states and local presence in state of FL

Local office at Tallahassee, FL 32301 provide easy support and resources can be available in-person with a short notice.


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Huge Internal Resume Database 250,000+ pre-vetted candidates in resume database with matching skill sets required by University make us fully capable to fulfill the University requirements as & when required.

Best practice management approach Consistent management and delivery processes.

Our growth and success is attributed to our honest and flexible approach backed with a real client-focused philosophy:

o Dedicated account management team of Account Executives, local Liaison-officers & recruiters. o Well defined & matured recruitment and retention process. o Well defined and documented process and methodologies as per industry standards.

This approach enables us to reduce project & cost development time while delivering quality products.

Core Competencies

TSCTI’s core staffing competencies are shown below:

Business Partnerships

We are Microsoft Certified Business Solutions Partner, a partner having demonstrated commitment to the Microsoft platform and who have the expertise to provide client solutions. We have developed strategic partnerships with leading providers of open-standard software platforms, which have enabled us to provide premium-quality services to our clients through early access to new technologies as well as preferred access to training and technical support.


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TSCTI Certifications

TSCTI Certifications

TSCTI Awards

TSCTI Award

Washington Technologies ranks TSCTI 12th fastest-growing Government Business

Honor Roll Award from INC 500 for getting fastest growing company award 5 times

Inc 500 rank TSCTI 86th fastest growing NJ company

Software Magazine award for Fastest growing company

Top Diversity Business in USA

TSCTI Experience

We have strong and proven track record of providing IT consulting services to public sector since 1997. We have secured over 100 Public Sector IT staffing contracts and has provided more than 1M hours of similar services to different federal, state and county agencies. Below is the demonstration of our contracts with various kinds of clients across US:

Federal

US Air Force US House of Representative Department of Interior

IRS, Department of Treasury Federal Maritime Commission US Army

Department of Agriculture Department of Energy Department of Navy

Federal Aviation Authority Department of Veteran Affairs Department of Commerce

Department of Health Department of Commerce Department of Justice

Department of States Department of Labor Department of Transportation


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Department of Homeland Security

US Marshall Service Peace Corp

State

State of Alabama State of New Hampshire State of South Dakota

State of Connecticut State of North Carolina State of Tennessee

State of Iowa State of Mississippi State of Texas State of Florida State of Ohio State of Utah

State of Maryland State of Oklahoma State of Vermont

State of Michigan State of Pennsylvania State of Washington

State of Minnesota State of Rhode Island State of West Virginia

State of Montana State of South Carolina State of Wyoming

County/ City

Arapahoe County (CO) City of Palo Alto (CA) Maricopa County (AZ)

Baltimore County (MD) City of Phoenix (AZ) Miami-Dade County (FL) Broward County (FL) City of Portland (2) (OR) Nashville-Davidson County (TN)

City of Alexandria (VA) City of Tacoma (WA) New Castle County (DE)

City of Bellevue (WA) Clark County (NV) Wake County (NC)

City of Henderson (NV) County of Hawaii (HI) Oakland County (MI)

City of Henderson (NV) Dade County (MI) Orange County (CA)

City of Memphis (TN) El Paso County (CO) Palm Beach County (FL)

City of Mesa (AZ) Fauquier County (VA) Pinal County (AZ)

City of Milwaukee (WI) Harford County (MD) Prince George County (MD)

City of Nashville (TN) Kansas City (MO) Suffolk County (NY)

Agency

Florida International University (FL)

Hillsborough County Public Schools (FL)

Orange County Public Schools (FL)

County Of Sacramento (CA) North County Transit District (CA)

California Multiple Award Schedules (CA)

Baltimore County Public Schools (2) (MD)

Iowa Communications Network (IA)

Judicial Council of California, AOC (CA)

Beaufort County School District (SC)

United Nations Population Fund (UNFPA)

United Nations Development Programme (2) (NY)

Board of Water Supply (HI) Metro-North Railroad (NY) Community Transit (WA)

Pace (IL) Miami University (OH) University of Oklahoma (OK) Central New Mexico Community College (NM)

Massachusetts Technology Collaborative (MA)

University Of Texas Medical Branch (TX)

City of Phoenix Aviation Department (AZ)

Municipal Research & Services Center (WA)

Department of Transportation (OR)

Department of Finance and Administration (TN)

Office of Temporary and Disability Assistance (NY)

Upper Rio Grande Workforce Development Board (TX)

School District of Greenville County (SC)

Human Resource Management (WA)

Inter-University Council Purchasing Group (OH)

Arlington County School Board (VA)

Superior Court of California, County of Orange (CA)

Maricopa County Community College District (AZ)

University of Mississippi Medical Center (MS)

Pennsylvania State System of Higher Education (PA)

Douglas County School District (CO)

Eugene Water & Electric Board (OR)

Washington Metropolitan Area Transit Authority (DC)

Housing Authority of the City of Montgomery (AL)

Fort Worth Independent School District (TX)

San Antonio Water System (TX) Wayne County Airport Authority (MI)

Port of Portland (OR) Sound Transit (WA) University of Maryland (MD)

LIPA (NY) AHCCCS (AZ) Southern Illinois University (IL)

Montgomery College (MD) Wayne State University (MI) University of West Virginia (WV)


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We are well aware of handling such IT consulting services requirements and have been deploying similar consulting services for various projects across various locations at the client sites and are fully capable to manage the same. We derive our strength from our richly experienced and competent team. Our consultants are highly qualified and immensely skilled in their specific domains.

Organizational Structure

TSCTI is an S-Corporation owned by Satvinder Singh who has overall responsibility for the firm’s operations. The management organization chart of overall company is placed below:


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3.2.3 Company Background

Provide information on company size, industrial track record, financial stability, years in business, etc. What is your company’s capacity in providing the resources in both management and technical to deliver the services to UCF?

TSCTI Reply

Company Size 300+ employees

Years in Business 16+ Years

TSCTI Industrial Track Record

We have in depth experience of providing Network Consulting Services (NCS) to various government clients across US. Our NCS team is composed of experienced and certified engineers with areas of expertise ranging from LAN/WAN design, network security, IP communications to business process development and technology implementation. We have strong legacy in the network consulting space, with over 16 years of experience in rolling out and managing Network (Data, Voice & Security) devices and with strong partnership with product companies such as Cisco.

We have been providing network and consulting services to our key clients including Department of Education NY, US Department of Labor, Naval Medical Center, US Department of Air Force, Washington Metropolitan Area Transit Authority DC, South Carolina State, Charleston County School District, City of Phoenix AZ, Boulder County CO, Wayne County MI, United Nations Development Program and CDCR CA. We have also successfully provided Wireless installation and maintenance services to West Palm Beach County, City of Phoenix Aviation Department AZ, Comcast and North Carolina State, Agricultural and Technical State University and developed a distinct competency in executing on large scale wireless/ WiFi rollouts.

TSCTI consultants possess various certifications including, but not limited to: o CCENT – Cisco Certified Entry Networking Technician o CCIE – Cisco Certified Internetworking Expert o CCNP – Cisco Certified Network Professional o CCNA – Cisco Certified Network Associate o CISSP – Certified Information System Security Professional o CCSA – Check Point Certified Security Administrator o CCSE – Check Point Certified Security Engineer

Some of case studies where we have provided Network Consulting services with huge client satisfaction is given below:

Case Study#1: Department of Army - Defense Language Institute Foreign Language Center (DLIFLC), CA

Overview- The DLIFLC is regarded as one of the finest schools for foreign language instruction in the world. TSCTI establish an academic network enclave to all 114 buildings and five campuses that comprise DLIFLC, establish all required datacenter services, establish an identity management and communications infrastructure, and create a comprehensive security posture for DLIFLC. We have 60 FTE staff working on this assignment

Work Performed

Configure and secure a high-availability networking core to support DLIFLC operations

Provide fully support for all 114 current DLIFLC building, fully integrate with the existing NPS core utilizing Brocade MLX 8 series routers, and fully integrate into existing NPS firewall architecture utilizing the Fortinet FortiGate 5140

Supported all network wiring and wire management in accordance

Labor Category Network Engineer

Network Project Manager

Network Architect

Senior Wireless Network Engineer

Our Strength

Zero-Defects Quality Program

Advanced Equipment & Tooling

Highly Trained Personnel

In-house Engineering

Local Prototyping

Expert Technical Support

Fast Turn Around


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with accepted industry best practice, labeling of all network cables at both ends, testing of all wiring in use from patch panel to destination room/office/classroom, relabeling all patch panel ports and in-room Ethernet ports found to be inaccurately labeled, and development of AutoCAD, Visio diagrams of all wiring closets to include equipment names, models, serial numbers, and network addressing, physical layout of all equipment, and wiring schema in the wiring closet specify a port-to port accounting of every connection in that building or space

Perform all work IAW the Institute of Electrical and Electronics Engineers (IEEE) 802.3 and 802.5, Asynchronous Transfer Mode (ATM) Forum ITU-T (International Telecommunications Union - Telecommunications Standardization Sector) standards, and ANSOC bulletins

Install distribution points to expand access beyond the core network that includes complete installation, configuration, security validation, and testing of 117 building distribution nodes in 104 buildings

Installation of network equipment racks permanently secured to the floor and/or wall, installation of all network and power redundancy equipment, configuration of all network equipment to include security and virtual LAN configuration

Established Internet Protocol Security IPSEC tunnel from the DLI-W office to the network core

Design, implement and document a VLAN infrastructure to enable segregation of network traffic to ensure quality of service and security of the various systems on the DLIFLC network.

Perform testing and mapping of wiring in advance of the actual switchover day to confirm adequate wiring is in place

Utilize Network protocols that includes include Transmission Control Protocol (TCP)/Internet Protocol (IP), Active Directory, Dynamic Host Communication Protocol (DHCP), Extended User Interface, and Systems Network Architecture.

Maintain Government approved Network Management Systems such as an enterprise management system utilizing Simple Network Management Protocol for management protocol support

Monitor and maintain firewall intrusion detection system to enforce the security policy and prevent malicious network activity

Maintain a real time map of the physical network for monitoring and troubleshooting purposes

Track, issue and manage wireless devices and telecommunication services including cell phones (Apple & Black Berry), iPAD, air cards and landlines

Provide administrative support services and maintain 100% accountability of equipment issued. Develop reports and documents such as receipt transfer documents, Administrative Adjustment Report, pickup documents etc.

Upon return of loan pool equipment inspect the equipment for damage, operability and parts prior to placing back into inventory pool.

Case Study #2: Washington State Department of Information Systems, WA

Overview: DIS executing the Technology Transition Project (TTP) established to transition the DIS Services from the OB2 Data Center to the State Data Center. It is critical that the State Data Center be planned and executed with in information security expertise and data Center planning expertise related to security. It is critical that the design meet the needs of a service provisioned and be compliant with


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Information Services Board (ISB) IT Security Policy and Standards and security best practices.

Work Performed

Assess Existing Data Center, Network and Telecommunications infrastructure

Review of DIS’s architecture, policies, procedures

Development of a topology map, traffic pattern analysis, component level inventory, router/switch assessment and documentation of the network and security designs;

Network and Security Design required to meet the needs of the TTP;

Coordination with multiple DIS and vendor stakeholders

Reporting to the DIS Program Manager responsible for the Technology Transition Project

Understanding and accomplishing work assignments as assigned by the DIS Program Manager

Communication with DIS team members and DIS Program Manager

Network and Security Architecture with Data Center Design expertise and service provider model expertise

Developing technical documentation, recommendations for future upgrades

Systems security, system integration principles: ISB IT security standards, industry best practices including ISO 17799, COBIT, NIST, ITIL, and HIPAA

Security models and configuration for key networking and security architectures: ACL, IPSec, PKI, RACF, 2-factor authentication, and TCP/IP.

Labor Category

Network Engineer


Network Architect


Case Study #3: Information & Innovation Department, State of VT

Overview: The State of Vermont (SOV) has embarked on a multi-phase, multi-year project to make state government more. We have provided detailed review of the current Wide Area Network (WAN) and several Local Area Networks (LAN) designs and proposes network equipment upgrades, redundancy in core data center architecture and increased WAN throughput as needed to access virtualized and consolidated servers, allow for consolidation of several Data Center/Data Rooms to National Life Data Center and maintain a 99.999% network uptime service level and throughput. In essence, SOV is poised to construct a private cloud solution for the agencies and departments in Vermont state government.

Work Performed

Physical-layer analysis: Perform an automated network discovery and develop and/or verify network map. Examine data captured and identify any physical errors related to networking devices.

Network design and configuration analysis: Collect device configuration information. Compare design and configuration data against best practices and Federal requirements.

Network utilization analysis: Examine network utilization for WAN and Internet access connections.

Network throughput analysis: Measure actual data transfer rates for WAN and Internet access connections and compare against expected results.

End-to-end performance analysis: Measure network latency across the network. Examine data retransmission rates and the route/path of packets through the network.

WAN Assessments

Labor Category

Network Engineer


Network Architect



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Methodology: ITIL v3.0, ISO 9008:2001, Program Management Institute, CMMI Guidelines

Tools: Solar Winds Orion and LAN Surveyor tools

Standards: ITIL, NIST, SANS, OWASP, ISACA and vendors

Tasks: Network Health Check, Network Performance Check, LAN/WAN Assessment, Security Check, Risk Assessments, Quality of Service Assessment, Vulnerability scanning, Impact analysis on datacenter move to new location

Case Study #4: Bureau of Indian Affairs

Overview: TSCTI provides information management and technology user, desktop computer, server, software, and telecommunications support to 23 BIA locations across United States. TSCTI is responsible for managing the resolution of incident or problem ticket entered into the IAIT Helpdesk call center using helpdesk, touch labor as well as remote assistance. TSCTI also provides installation and configuration of desktop computers, printers, scanners, network routers, switches, servers, specialized and general software, interactive white boards, LCD projectors, monitors, Personal Digital Assistants (PDA), cell phones, and VTC equipment. TSCTI administrators utilize Microsoft Windows operating systems, server hardware; perform content backup and data restore processes. TSCTI also perform problem analysis and resolution of server hardware and operating systems

Work Performed

Provide support for hardware installation and configuration to include network routers, switches, servers, uninterruptible power supplies, private branch exchange devices, interactive white boards, LCD projectors, monitors, Personal Digital Assistants (PDA), cell phones, evolving devices

Perform Local Area Network CAT6 cabling tasks to include termination, troubleshooting fiber patch panels, fiber runs and repair of patch panels, wall jacks, and network patch cables, etc.

Participate in IAIT User Support conference calls and meetings that are required by the field support manager in support of training and new IT requirements.

Similar Labor Categories

Network Engineer


Network Architect



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TSCTI Financial Stability

TSCTI is financially stable company with revenue of $100 Million since its inception. TSCTI is a rapidly growing company and its annual revenue for the year 2011 is $18.30M. TSCTI currently has over $16M awarded contract and has the required financial capacity to provide the services.

TSCTI Capacity

To address the essential components of the scope of services of the University, TSCTI Team offers the following Unique Selling Points to the University that sets us apart from our competition and will allow us to deliver better value to the University:

- Enormous Contract Vehicle: Since inception, we have secured over 100 Public Sector IT consulting contracts and has provided more than 1M hours of services to different federal, state, county, agencies and commercial clients.

- Local presence in state of FL: We hold immense stronghold in several government and state agencies in state of FL and have our local office at Tallahassee, FL 32301 enable us to network within the local technology community and user groups gives us the edge to attract, hire and retain superb consultants for University.

- CMMI Level 3 & ISO certified Organization: Being a CMMI level 3 and ISO 9001:2008, ISO 20000 & ISO 27001 certified company, we have consistent management and delivery processes. Our software development processes are certified SEI CMMI Level 3 which shows the maturity of our software development, maintenance and support life cycle.

- Business Partnerships: We have developed strategic partnerships with leading providers of open-standard software platforms, which have enabled us to provide premium-quality services to our clients through early access to new technologies as well as preferred access to training and technical support.

- Resource Database Pool/ Ability to staff work request/ task orders immediately: We understand the importance of the initiatives taken by the University and we are committed to provide our best resources. We have more than 250,000 highly proficient and experienced candidates of various IT services in our resume database pool required by the University. We keep on updating this database enabling us to meet requirements of University with short-term notice.


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- Inimitable Account Management Team: We follow well defined and documented team management approach for handling such contracts to ensure that contract requirements are supported. We will assign dedicated account management team to ensure the right delivery of services and needs are fulfilled with huge University satisfaction. TSCTI’s Account Manager & Account Executives will work very closely with University and TSCTI’s on-site staff.

- Well Defined Recruitment Approach: Our experience, proven through the successful management of recruitment contracts supporting federal, state and local clients in various states, has shown that each step is essential for recruitment success, no matter how great the hiring volume or how deep the logistical complexity. Our 24X7 recruitment team consists of 30+ technical recruiters, data miners and research analysts, having average experience of 5+ years recruiting IT professionals enable us to accomplish University requirements without slippage of time.

- Proven Innovative Processes & Methodologies: Being a CMMI level-3 company, we have proven procedures and methodologies as per industry standards to ensure that all the requirements are served with best consultants matching the client’s needs at most competitive cost. The processes to address the essential components of the University SOW are listed below: o Mature Management Methodology o Unique Recruitment Process o Personnel Management Process o Total Quality Management Program o Employee Satisfaction, Programs and

Policies

o Training Program for Employees o Communication and Monitoring Process o Issue Resolution Process o Personnel Replacement Process o Knowledge Transfer Process

o Retention Plan

- Staffing Firm that Delivers the Right Employee: Our engagement process is focused on our clients and their business needs. This consultative approach, known as our Perfect Fit Program, details from start to finish how our staffing firm selects the perfect candidate for client’s organization. The Perfect Fit Program includes five phases, which are customized to most effectively service your account. Customer Analysis - We document & understand our client’s business needs and determine the

services that will make staffing process more efficient and effective. Sourcing - Our professional recruiters quickly identify the most qualified candidates using their

industry knowledge and the extensive networks of our staffing firm. Screening - At TSCTI, we get to know each candidate beyond just their resume. We find out the

skills and qualities that will achieve the perfect fit for your position. Selection - To complete the hiring process, we ensure all forms, screening and certifications are

verified before the employee starts. Performance Monitoring - We continually monitor our performance and the performance of our

employees to make sure you are continually satisfied with our service

- Well Established & Financially Stable Company: TSCTI is financially stable and rapidly growing company having annual revenue as $25.60M for the year 2012 with total revenue of over $100 Million since its inception. TSCTI currently has over $16M awarded contracts and has the required financial capacity to provide the services.

- Sourcing Methodology: Our sourcing methodology has helped us develop a fine tuned process to get the best qualified and equipped candidates meeting the customer’s technical and soft skills. Our search capability entails all necessary industry experience, strong relationships at national level and wide access to a database of candidates.

- Swift Execution: With a global resource pool and 24/7 delivery, we are capable to fulfill staffing requests within few hours. Our candidates are prepared to serve when and where clients need them.

- Governance Model: We have smooth and flexible governance model to manage the relationship with our clients. Our client will get all the attention of the dedicated relationship manager and also have the access to our leadership team.

With this proven ability and having a number of prestigious State/ County/ City wide IT consulting contracts make us fully confident and highly capable to fill any job title as & when required and to perform the quality work on time and within budget to fulfill the initiative of University.


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3.2.4 Financial Information

Provide financial information on your company (e.g., annual report, 10-K).

Financial Information

TSCTI is financially stable and rapidly growing company having annual revenue as $25.60M for the year 2012 with total revenue of over $100 Million since its inception. TSCTI currently has over $16M awarded contracts and has the required financial capacity to provide the services.

The following documents demonstrating our adequate financial capabilities and strength to provide the services required in this RFP our financial stability and strengths are placed next:

Audited financial statement for the fiscal year 2012-11

Dun & Bradstreet Report

Line or letter of credit Report


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Audited financial statement for the fiscal years 2012-11


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Dun & Bradstreet Report


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Line or letter of credit Report


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3.2.5 Reference Accounts

List three accounts with networks similar to UCF needs. University and/or College accounts would be a plus. Proposers must include:

Company/University name and address

Network services rendered and length of service

TSCTI Reply

Since inception, we have been providing similar excellent IT services on various projects of similar scope of work to various government clients across the US makes us fully confident and highly capable to fulfill the initiative of the UCF. Below is the demonstration of similar services being provided by us to some of our prestigious clients:

Client #1: Department of Education, NY

Client Name/Address Start Date End Date Client Reference

Department of Education, NY Address: 1106 E 95th St, New York, NY 11236

Dec 08 Sep 09 Name: James DuBarry Phone: 631-761-1475 Email: [email protected]

Details of the Project

Project Overview This project is New York City Department of Education’s (NYCDOE) initiative to maintain and continuously upgrade existing network infrastructure of each school within five (5) boroughs of New York. The main responsibilities of a Team Lead will include installation, configuration and testing of Cisco Catalyst 6500's, Catalyst 3500 enterprise series switches, 3800 series routers, Cisco 4400 Series WLAN Controller's. Ensure the stability and enhance the core network of each school to accommodate additional applications in the future.

Services Provided Coordinate with Computer Consultant Team and IBM Team before and after working with each school.

Talk with the Principal and Custodian to discuss about the scope of the project and the effect it will bring to the school.

Install / Upgrade / Configure Cisco 3800 Router

Install / Upgrade / Configure Catalyst 6500 Switch

Install / Upgrade / Configure PIX/ASA

Install / Upgrade / Configure Catalyst 3500 Switches

Install / Upgrade / Configure Content Engines

Install / Upgrade / Configure Cisco 4400 Wireless LAN Controller

Testing of all devices installed / upgraded including Cisco 1200 Lightweight Access Points.

Client #2: City of Phoenix Aviation Division, AZ


City of Phoenix Aviation Division, AZ Address: 3400 East Sky Harbor Blvd. Terminal 3, West Mezzanine Floor, Phoenix, AZ 85034

Nov 09 Aug 11 Name: Randal Rios Phone: 602-821-7936 Email: [email protected]


Project Overview To provide lead support of the network infrastructure throughout the Aviation division and Sky Harbor Airport. Recommendations as well as plans for implementation. Also, to lead implementation of various projects. Must be available for afterhours support.

Services Provided Support, and implement changes in an MPLS environment

mailto:[email protected]


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Support OSPF, iBGP, and EIGRP routing protocols

Support switched infrastructure, utilizing MST, PVTS+, and RPVST+

Provide proper network security measures to protect critical networks

Support monitoring applications

Support Cisco wireless LWAP environment

Support AAA servers

Support ASA firewalls, including VPN and client VPN connectivity

Support IPS environment

Perform critical changes to existing networking environments

Document network environments and changes

Client #3: Wayne County, MI


Wayne County, MI Address: 2 Woodward Ave #211, Detroit, MI 48226

Oct 10 Jul 11 Name: Don Hailicki Phone: 313-224-5832 Email: [email protected]


Project Overview Provide architecture and Infrastructure support for Wayne County’s Virtualization and Storage Are Network Environment.

Services Provided Conceptualize Configure and Administrate EMC Clarion CX310 and CX240 SAN using Navisphere and Power Path. Preformed Physical to Virtual Machine migrations using VMware ESX P2V with Windows Server NT4.0, 2000, 2003, 2008 and XP, Novell 6.5, 5.1, and 4.11 servers, SuSe Linux 9 Enterprise

Responsible for Wayne County datacenter enterprise operations Locations: Detroit, Plymouth, and Southfield. Responsible Windows server operations and active directory maintenance Windows 2000, 2003 and 2008. 3rd level escalation support to customer operations team (end user tickets).

Maintain the HP Systems Insight Manager application (used for alerting failing hardware and server components). Maintain Symantec Endpoint Protection application for all servers and workstations of Wayne County. Manage Microsoft WSUS critical and security updates in a test to development to production rollout. Provide recommendations to other Wayne County departments on hardware needs and public services. Responsible for Inventory record-keeping of Wayne County server and network hardware. Acting backup administrator for Microsoft Office Communication.

Acting backup Administrator of Novell server operations. Acting backup administrator for the Blackberry enterprise server.

Client #4: Department of Information Systems, WA


Department of Information Systems, WA

Oct 10 Mar 13 Name: Mike Davis Phone: 360-902-0333 Emailid: [email protected]


Project Overview DIS is currently executing the Technology Transition Project (TTP) established to transition the DIS Services from the OB2 Data Center to the State Data Center. It is critical that the State Data Center be planned and executed with in information security expertise and data Center planning expertise related to security. It is critical that the design meet the needs of a service provisioned and be compliant with Information Services Board (ISB) IT Security Policy and Standards and



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security best practices. Services Provided Network and Security Design required to meet the needs of the

TTP;

Documentation of the network and security designs;

Coordination with multiple DIS and vendor stakeholders

Reporting to the DIS Program Manager responsible for the Technology Transition Project

Understanding and accomplishing work assignments as assigned by the DIS Program Manager

Communication with DIS team members and DIS Program Manager

Network and Security Architecture with Data Center Design expertise and service provider model expertise

Developing technical documentation.


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\

3.2.6 Network Engineering Roles

UCF has outlined some network engineering roles that are to be used by Proposers in responding to this ITN. However, UCF realizes that these roles are not an exhaustive list of skill sets that may be required to meet business needs. Updates and exceptions will be allowed as UCF gains experience in managing a Network Engineering Service Contract. All selected firms will be continuously updated as new engineering classes are defined.

TSCTI Reply

TSCTI has 55 employees meeting the skills requirement of UCF for Network Engineer - Senior, Network Architect, Voice Engineer – Senior, Network Engineer - Security and Network Technician. In addition, we also have 514 pre-screened consultants in our resume database local to Florida matching the skills requirement of the University and we can provide them at short notice to county to meet your requirements.

Network

Engineer Class

Responsibilities, Skill Sets, and

Certifications

Describe your ability to provide.

Network Architect

– the planner and

standard initiator

A Network Architect focuses on high-

level design, planning, and standard

development and solutions using

current and emerging technologies.

Develops and publishes network

standards, Data Center standards, DMZ

designs, and strategic plan(s) to be

followed by the Network Engineers.

Translates business requirements into

network or process designs. Plans and

recommends network hardware,

systems management software and

architecture. Approves and modifies

network design and architecture to

ensure compliance. Evaluates and

recommends new products, maintains

knowledge of emerging technologies

for application to the enterprise.

Monitors network performance,

ensures capacity planning is performed,

and is proactive in assessing and

making recommendations for

improvement. Performs

troubleshooting procedures and designs

resolution scripts. Have appropriate

levels of nationally recognized network

and IT certifications. Some examples

of Certs may include: Cisco Certified

Network Professional (CCNP), Cisco

Certified Internetworking Expert

(CCIE), Extreme Networks Specialist –

Data Center (ENS-DC), Cisco Certified

Design expert & Cisco Certified

Design Architect (CCAr)

Our stability and reliability in providing resources in Network Domain, ranging from Basic Network Associate to Senior Expert-levels has been proven time and again, and this has raised our confidence level of spanning multifold. Particularly, our capabilities in IT Infrastructure domain are much dependable, reliable and trustworthy. We have provided Network Architect services to the following clients:

Department of Health and Human Services, NC

Department of Information & Innovation, VT

Department of Corrections and Rehabilitation, CA

Bureau of Indian Affairs(BIA)


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Network

Engineer Class


Certifications


Network Engineer A Network Engineer designs and

implements computer networks

resulting in reliable and high-

performing networks integrating LAN,

WAN, Internet, Wireless, Voice, and

intranet components. Configures and

maintains routers, switches, and hubs

for the network systems (including

wireless and VoIP). Follows standard

practices and procedures in the design

of networks and analyzing situations

involving readily identifiable problems.

Assists in the planning of large scale

systems projects through vendor

comparison and cost studies. Have

appropriate levels of nationally

recognized network and IT

certifications. Some examples of Certs

may include: Extreme Networks

Specialist (ENS), CCNA & Extreme

Networks Associate (ENA), CCENT

& CompTIA Network

We have capability and capacity to provide resources related to Network Administration roles. We have provided Network Engineering services to the following clients:

Washington Metropolitan Area Transit

Authority, DC

City of Phoenix Aviation Department, AZ

Defense Logistics Agency, AL

Department of Corrections and

Rehabilitation, CA

Department of commerce, DC

Department of Transportation, CO

Department of Aging & Disability

Services, TX

Governor's Office of Information

Technology (OIT), CO

Department Of Information Technology,

MI

Bureau of Indian Affairs(BIA)

Comptrollers of Public Accounts, TX

Department of Public Safety, OH

Defense Language Institute Foreign

Language Center, CA

Department of Juvenile Justice, SC

US Air Force , FL

Department of Air Force , FL

Internal Revenue Services, VA

Wayne County, MI

Harris Corp, FL

Tek Systems Inc.

IBM

Network Engineer-

Senior

A Network Engineer Senior designs

and implements computer networks


performing networks integrating LAN,

WAN, Internet, Wireless, Voice, Data

Centers, and intranet components.

Configures and maintains routers,

switches, and hubs for the network

systems (including wireless and VoIP).

Responsible for evaluating current

systems. Works on complex problems

where analysis of situation requires in-

depth evaluation of various factors.

TSCTI has its employees serving in the capacity of Senior Network Engineers and Architects at many of our Client sites. We have provided Network Engineer – Senior services to the following clients:



Authority, DC


Language Center, CA

Weill Cornell Medical College, NY

State of Texas, TX

City of Austin, TX

Naval Hospital, CA


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Network

Engineer Class


Certifications


Plans large scale systems projects

through vendor comparison and cost

studies. Requires expert knowledge of

LAN/WAN systems, networks, and

applications. Have appropriate levels

of nationally recognized network and

IT certifications. Examples Certs as

follows: Cisco Certified Network

Professional (CCNP) & CCIE, Extreme

Networks Specialist (ENS), CCNA &

Extreme Networks Associate (ENA)

Defense Logistics Agency, MI

Bureau of Indian Affairs

Network

Technician -

Senior

Responsible for the operational support

and maintenance of existing network

systems (including wireless and VoIP).

Performs network upgrades using

previously established designs.

Performs network performance

analyses. Proactively monitors

networks to provide stable, dependable

network services across multiple

platforms. Configures and

troubleshoots computer networks.

Maintains LAN/WAN/wireless/VoIP

operations by working with network

facility and hardware/software vendors

to ensure timely problem resolution.

Maintains and utilizes network

management applications to identify

network faults, to ensure the provision

of data or other telecommunications

access to customers, and the movement

of information from one location to the

other. Have appropriate levels of

nationally recognized network and IT

certifications. Examples Certs as

follows: Extreme Networks Specialist

(ENS), CCNA & Extreme Networks

Associate (ENA), CCENT &

CompTIA Network

We have provided Network Technician – Senior services to the following clients:


Department of Aging & Disability

Services, TX


Defense Logistics Agency, PA

Department of Air Force, VA

US Department of Labor, GA

Sky Harbor International Airport, AZ

Charleston County School District, SC

Naval Hospital

US Navy Medical Center, CA

Ohio Public Employees Retirement

System, OH

Pennsylvania State System Of Higher

Education, PA

Agricultural and Technical State

University, NC

Department of Health and Mental

Hygiene, MD

Network Engineer

– Senior - Wireless

A Network Engineer – Senior with

experience, training, and skills with

Wireless LANs. Designs and

implements computer networks


performing wireless networks.

We have provided Network Engineer – Senior – Wireless services to the following clients:


Language Center, CA


University of Maryland, MD


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Network

Engineer Class


Certifications


Troubleshoot and evaluate existing

wireless configurations and systems

and present solutions. Works on

complex problems where analysis of

situation requires in-depth evaluation

of various factors. Plans large scale


comparison and cost studies. Requires

expert knowledge of LAN/WAN and

wireless systems, networks, and



IT certifications. Example Certs as

follows: CCNP & CCIE Wireless,

Extreme Networks Specialist Wireless

(ENS-W), CCNA-wireless

City of Memphis, TN

Federal Reserve Board, DC

Naval Hospital, CA

Network Engineer

– Senior - Voice

A Network Engineer – Senior with

experience, training, and skills with IP

Telephony. Designs and implements

computer networks resulting in reliable

and high-performing IP Telephony

service with or without unified

communications applications.

Troubleshoot and evaluate existing IP

Telephony configurations and systems

and present solutions. Works on

complex problems where analysis of

situation requires in-depth evaluation

of various factors. Plans large scale


comparison and cost studies. Requires

expert knowledge of LAN/WAN and

IP Telephony systems, networks, and




follows: Cisco Certified Voice

Professional (CCVP) & CCIE – Voice,

CCNP-Voice

We have provided Network Engineer – Senior – Voice services to the following clients:


Language Center, CA



City of Memphis, TN

Department of Information Service, WA

Network Engineer

– Senior - Security

Assists in the development and

implementation of security policies,

procedures and measures in a

networking environment. Responsible

for firewall configuration,

maintenance, monitoring and other

Apart from generic Network roles, and routine Routing and Switching roles, TSCTI has also been hiring specialist resources from network Domain, in the areas of Network Security, Voice, VoIP, Wireless. We have provided Network Engineer – Senior – Security services to the following clients:


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Network

Engineer Class


Certifications


various network security measures.

Performs security assessments and

reviews networking initiatives for

security compliance. Evaluates and

recommends security products for

various platforms in the networking

environment. Have appropriate levels



follows: CCNP & CCIE Security &

GCFW: GIAC Certified Firewall

Analyst, GCIA: GIAC Certified

Intrusion Analyst, GCIH: GIAC

Certified Incident Handler, GCUX:

GIAC Certified UNIX Security

Administrator, GCWN: GIAC Certified

Windows Security Administrator,

GCED: GIAC Certified Enterprise

Defender, GPEN: GIAC Certified

Penetration Tester, GWAPT: GIAC

Web Application Penetration Tester,

GSLC: GIAC Security Leadership

Certification, GCPM: GIAC Certified

Project Manager Certification, GSSP-

NET: GIAC Secure Software

Programmer - .NET, GSSP-JAVA:

GIAC Secure Software Programmer –

Java, GSNA: GIAC Systems and

Network Auditor, GCFA: GIAC

Certified Forensic Analyst, GLEG:

GIAC Legal Issues & GAWN: GIAC,

various Cisco Security Certs. Assessing

Wireless Networks, GXPN: GIAC

Exploit Researcher and Advanced

Penetration Tester, GREM: GIAC

Reverse Engineering Malware, GSE:

GIAC Security Expert

Administrative Office of the Courts, NJ

Department of Commerce, DC

Employment Security Division, WA

Department of Homeland Security, WA


Authority, DC

US Department of Transportation, DC

Department of Information Services, WA

District of Columbia Courts, DC

Supervalu

Digital Infuzion

Video Network or

Video

Conferencing

Engineer/Specialist

A Network Engineer (see requirements

for a Network Engineer) with

additional hands-on experience and

training with video conferencing. This

person designs, deploys, and supports

analog audio-visual and Video and IP

systems. Troubleshoots video issues

involving interconnections, video

We have provided Video Network or Video Conferencing Engineer/Specialist services to the following clients:


Language Center, CA



City of Memphis, TN


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Network

Engineer Class


Certifications


bridges, etc. UCF primarily employ

Cisco/Tandberg and PolyCom systems.

We do have one (1) LifeSize unit. This

engineer may have, but not required to

have video centric Certs as follows:

Implementing Cisco Video Devices,

Part 1 and / or Part 2 (VIVND1,

VIVND2), Rich Media

Communications Specialist, Cisco

Telepresence Solutions Specialist,

Cisco Video Network Specialist, or

other industry recognized training and

Certs.

Department of Information Service, WA

Ohio State Fire Marshall


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3.2.7 Questions

Table 1

Question Proposer’s response

Provide an outline of your technical expertise and

experience in network engineering

The experience and technical expertise of TSCTI those related to network Domain is clearly evident from the satisfied Clients’ to whom we have been providing relentless services for these many years. Over these years through numerous Network Security Implementation projects, our consultants have grown manifold in terms of quantity and quality as well.

Are your personnel employed directly by your

firm? Or, do you contract with individuals or

other firms for personnel?

Yes, personnel employed directly by TSCTI.

Once an engineer(s) are on-board (at UCF

working), UCF fully expects engineers to be on

task until the work or project is finished. UCF

does not expect or accept service providers

arbitrarily pulling engineers away for

reassignment to other customers.

We have read, understood and will comply with the statement and we assure that our engineer (s) will work with UCF until the work or project is finished.

UCF expects the service provider to provide UCF

with a single-point of contact for the

administration of the resultant agreement. UCF

will want to be provided an escalation process to

rectify situations, to improve timely acquisitions

of engineers, etc.

The contact details of TSCTI person who will be single-point of contact for the administration of the resultant agreement and provided an escalation process to rectify situations, to improve timely acquisitions of engineers, etc:

Name Ramanjit Singh

Title Account Manager

Mailing Address

22nd Century Technologies, Inc.

515 East Park Avenue,

Tallahassee, FL 32301

Phone 888-99-TSCTI

Email [email protected]

Explain your knowledge transfer strategy – even

though UCF engineers will/may be working

alongside contracted engineers on the same

project, what is your plan or method of ensuring

that adequate knowledge transfer has occurred?

TSCTI fully understands that the most critical aspect in vendor transition is getting the knowledge transferred from the incumbent to the new vendor. This does not pose an issue in the case of a mutually agreed upon, end-of-contract vendor-switching scenario where total co-operation of the incumbent vendor can be expected. However, in cases where the co-operation from the incumbent is unlikely to be complete, transitioning can be tricky. In such scenarios, the client, in tandem with the new vendor, must ensure that all required know-how is obtained from the incumbent vendor before the vendor exits.

Clients may choose to go about this process in different ways, depending on the exact scenario that exists. Described below is TSCTI recommended Five Step Transition plan which also



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takes in to account cases where 100% co-operation from the incumbent is not expected. We will follow the same process for transition for UCF engineers.

TSCTI recommended Five Step Transition plan

Step 1 - Analyze The new vendor thoroughly analyzes the current scenario and the client-vendor dynamics. This helps the new vendor understand the context, and the situation of the client as well as that of the existing vendor.

Step 2 - Build Portfolio With an understanding of the ground situation from the earlier stage, the new vendor, along with the client, builds a portfolio of the functions that need to be transferred from the incumbent vendor. This is critical as it determines the scope of the new contract that will be made. In case the vendor transition is taken up mid-engagement, the new vendor would also need to capture the exact state in which the different projects of the engagement are.

As part of the portfolio building exercise, the new vendor, in conjunction with the client, prioritizes the different functions that need to be transferred. This prioritization takes into account parameters like the business criticality of the function and the state of the existing work/assignments..

At this stage, the new vendor creates and the client verifies a repository of all the necessary documentation that can be obtained from the incumbent as this helps reduce the time required for transition.

These details, along with the results of the analysis stage, contribute to the contract that would be created between the new vendor and the client.

Step 3 - Architect The next step in the process is to create a contract between the new supplier and the client. This new contract is exhaustive and imbibes lessons from the client's prior experience with the incumbent. The new vendor aids the client in drawing up a contract that has mutually beneficial safe guards for both sides.

Step 4 - Transition Once the contract is in place, the next step is the actual transitioning of the knowledge from the incumbent to the new supplier. Ideally this phase requires certain degree of co-operation from the incumbent. In cases where there is low cooperation from the incumbent, the onus is on


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the vendor and the client to ensure that sufficient know-how is gathered from the incumbent that will allow the new vendor to take over the functions.

The new vendor can consider measures like employing staff members from the incumbent vendor team, shadowing client SMEs, use of checklists, scientific knowledge transfer processes, setting up knowledge repositories and continuous monitoring to ensure that all required know how is obtained before the incumbent vendor exits.

Step 5 - Execute The last step in the process is the execution phase where the business processes outsourced are transitioned from the existing vendor to the new vendor. Metrics are defined in conjunction with the client and these are monitored against the service level agreements set up in step 3 to ensure that the engagement is on track.

Provide a brief biography of a few potential

engineers to be provided as a result of being

selected as a service provider.

Brief biography of a few potential engineers is provided at “Annexure I” for your consideration.

Provide a listing of all certifications (Cisco,

Extreme Networks, and others) specific to the

engineering classes identified in Section 3.1.2

TSCTI consultants possess various certifications including, but not limited to: o CCENT – Cisco Certified Entry Networking

Technician o CCIE – Cisco Certified Internetworking Expert o CCNP – Cisco Certified Network Professional o CCNA – Cisco Certified Network Associate o CISSP – Certified Information System Security

Professional o CCSA – Check Point Certified Security

Administrator o CCSE – Check Point Certified Security

Engineer

UCF will typically have the need to acquire

engineers in a very short time frame (less than two

weeks). See section 3.1.1. second paragraph.

Explain your capability in meeting that need?

TSCTI is geared up to meet such requirements of manning/ staffing levels, since this has been our way of professional set up established. We can provide resources within short notices.

In an emergency, UCF may have the need to

acquire an engineer in less than what was

explained in Section 3.1.1. second paragraph. In

other words, UCF may need to shorten the stated

one-week response time for a Request for Price

Quote to 1-3 days. Explain your capability in

meeting that need?

Our Account Management team is responsible for fulfilling the submittal requirement within the defined timelines. TSCTI will assign a dedicated account management team to handle the UCF account. On receiving the requirement from UCF, our Account Executive will prepare a skills matrix of the specific requirement for position(s). Most of the time, we present qualified resumes within one business day as our recruitment team work over the span of 14 hours and cover early morning and late evening hours of all US time zones to reach the candidates. The steps and timeline to fulfill the


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submittal requirements are shown below:

Creating Job requisition in Zoniac based on candidate requirement

Account Executive

1 – 2 Hrs

Send the Job requisition to the Sub contractor

Account Executive

1 – 2 Hrs

Search and identify the perspective candidates including candidates from sub-contractor if any

Recruitment Team

2 – 8 Hrs

Screening Process Recruitment Team

2 – 4 Hrs

Reference Check for qualified candidates

Recruitment Team

2 – 4 Hrs

Response presentation

Recruitment Team

2 – 4 Hrs

Submittal to client for action and client interview

Account Executive

1 – 2 Hrs

Background Checks as per requirement of the client

Employee Care Team

Varies on type of background checks

Our selective recruitment methodology and response time policy ensures that only the best of the staffing industry are inducted into TSCTI, providing cost-effective solutions to the most challenging staffing needs to meet up to our customers satisfaction.

Is your company currently involved in any

unsettled litigation?

Yes ____ No ____

If yes, explain

Has your company ever been issued a warning or

violation by a regulatory agency for

noncompliance with Federal or state regulation?

Yes ___ No ____

If Yes, explain

Is your Firm capable of the following employee

pre-screening requirements:

Drug screening?

Driver’s Licenses Verification?

Criminal History Review?

Being a CMMI level 3 company, we have well-defined and documented background check policy. Under this policy, depending upon the client requirement, candidates are subjected to compulsory pre-employment background checks. Following are the important steps followed in this regard:

Background Checks for candidates are conducted for: o Criminal Record Search o Driving Record Background Checks o Education Verification


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o Drug Screening o Office of Foreign Asset Control o Sexual Offender Database Search o Social Security Trace Search

The candidate is notified and is required to sign a consent and authorization form as to the procedures set forth in the Background Check Policy.

An independent agency is mandated the task to perform background check on the candidates.

The agency after performing the checks provides the results to TSCTI.

TSCTI notifies the client in writing regarding the result of the background checking conducted for a candidate.

The candidates successfully clearing the background check proceed to join the client.

Provide any additional information you feel will

assist UCF in determining your firms

qualifications

Additional Information will provided at “Annexure II” for your consideration.


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Appendix II – Supplemental Offer Sheet


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Appendix III – Certificate of Non-Segregated Facilities


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Appendix IV – Compliance and Certification of Good Standings


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Annexure I – Biography of a Few Potential Engineers

We are providing following TSCTI core staff resumes for Network Engineering Services.

# Consultant Name Position # years of Experience

1. Kirk Jerome Rawlings Network Engineer 20+ Y

2. Khizar Khan Senior Wireless Network Engineer 8+ Y

3. Pavithra Sasikumar Network Engineer 7+ Y

4. Ricardo S. Kausin Network Project Manager 20+ Y

5. Alexander R. Hoffman Wireless Network Engineer 6+ Y

6. Bryan R. Jones Network Engineer 12+ Y

7. David C. Morehead Network Engineer 20+ Y

8. Erik S. Smith Sr. Network Engineer 9+ Y

Detailed resumes of the above mentioned core staff documenting their excellent experience & capabilities to perform the required tasks are placed next for your consideration.


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Resume # 1: Kirk Jerome Rawlings, Network Engineer

Summary

Kirk Jerome Rawlings, a Mid-level Network Engineer, who is also Cisco Certified Network Associate and Cisco Certified Networking Professional with over 20 years of experience including 12+ year record of achievement and demonstrated success providing hands on technical expertise to support networking and security goals. He is technically proficient with multiple firewall solutions, network security and information security practices. He has extensive experience in maintaining all network switches, routers, wireless access points, voice communication systems/servers, network services (DNS, DHCP) and network ancillary devices. He has extensive experience in managing network using CA Spectrum for WMATA infrastructure intranet include troubleshooting of routers, switches and servers as well as other manageable devices such as CSU's, DSU's, DNS, Exchange, WINS, DHCP, VMWARE, SAN, Active Directory, Windows, Unix, VOIP, Avaya and data services including T1’s, TLS, Gigabit Ethernet and VLAN to include protocols BGP, OSPF and MPLS. He has experience in designing CISCO network applications. He possesses excellent expertise in providing security services, solutions and processes as they related to enterprise-level information technology security including tasks such as system and security documentation, assessment, design, audit responses.

He has exceptional background, knowledge and experience of the products, hands on proficiency and the ability to mentor others. He has outstanding troubleshooting skills, solid presentation skills and the ability to clearly communicate technical subjects. He is experienced with sensitive data environments, securing data, outbound content control and all aspects of client server computing.

Government Experience

Washington Metropolitan Area Transit Authority, DC

US Dept. of Labor, Washington DC

Core Competency

Strong experience in working with WMATA Network and Communications staff in the day-to-day operation.

Excellent experience in configuration and maintenance of network equipment, monitoring of network performance and system administration of network devices and hosts.

Experience in installing a variety of network hardware and network technologies.

Expertise in performing windows network tuning, load balancing and performance analysis.

Extensive experience in maintenance of network equipment, monitoring of network performance and system administration of network devices and hosts with a particular emphasis on switches, routers and network/communication servers.

Expert knowledge of Microsoft Windows NT 4.0 Server and NT 4.0 Workstation operating systems and troubleshooting Microsoft TCP/IP in a heterogeneous computing environment.

Substantial experience in providing operational engineering and support, systems monitoring, security architectural design, and break-fix response on enterprise security technologies, tools, secure tool enclaves, and support systems.

Expertise in strategy sessions, strategic assessments, and design reviews to validate enterprise approach and associated work products.

Experience in providing expert consulting and advisory in the areas of organizational and vulnerability assessments, intelligence and threat analysis, and resolution of highly complex projects and problems.

Hands-on experience in creating business processes as well as continuity documentation such as SLA’s, SOP’s, MOP’s and Disaster Recover.

Experience in managing circuit specialist, implementation managers (IM) and internet protocol dedicated internet access (IP/DIA)/ IPVPN/Video Provisioning groups.

Handled overall end-to-end coordination and configuration of DIA services (Routers, Switches) from receipt of request until end user customer circuit acceptance.


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Vast experience in configuration of services for Dedicated, Video, and IPVPN customers on Juniper and Cisco edge routers for the Verizon cloud via BGP, EIGRP, SNMP, IP and other related TCP/IP concepts.

Education & Certification

Pursuit of Bachelor Degree in Computer Information Technology – UMUC

Basic Training & AIT, FT. Knox, Kentucky – US Army

Co-Operative Education Graduate – McKinley Tech Senior High

Cisco Certified Network Associate (CCNA)

Cisco Certified Networking Professional (CCNP)

Riverbed RCSP-W certified

Currently pursuing Riverbed RCSP

Professional Experience

Client Washington Metropolitan Area Transit Authority, DC/ 22nd Century Technologies, Inc.

Position Senior Network Engineer

Duration Apr 13 – Present

Responsibilities:

Maintained all ROCS network switches, routers, wireless access points, voice communication systems/servers, network services (DNS, DHCP) and network ancillary devices.

Expert knowledge of Microsoft Windows NT 4.0 Server and NT 4.0 Workstation operating systems and troubleshooting Microsoft TCP/IP in a heterogeneous computing environment.

Worked with WMATA Network and Communications staff in the day-to-day operation to include the configuration and maintenance of network equipment, monitoring of network performance and system administration of network devices and hosts with a particular emphasis on switches, routers and network/communication servers.

Defined alterations and capacity upgrades to the current ROCS server environments.

Performed Windows Network tuning, load balancing and performance analysis.

Utilized third party failover, protocol analyzers and traffic analysis tools.

Client Merlin International/ Veteran Affairs

Position Network Engineer

Duration Nov 11 – Mar 13

Responsibilities:

Upgrades, installs and troubleshoots networks, networking hardware devices and software. Maintains inventory of equipment and parts as well as documentation of vendor activities Develops and documents system standards for computer and network devices.

Worked with teams of routing and switching experts designing, installing, maintaining and repairing all layer 3 routing devices, to include VPNs for senior officials.

In-depth Routing Protocol knowledge to include TCP/IP, RIP, OSPF, EIGRP.

Documented network configurations and diagrams.

Reviewed customer requirements and collaborated with senior engineers to develop plausible solutions to meet or exceed expectations.

Installed variety of network hardware and network technologies.

Monitored network performance and system administration of network devices and hosts with a particular emphasis on switches, routers and network/communication servers.

Participated in problem resolution related to system design and implementation reviews and recommends approval of functional and technical design documents, implementation of systems, and program enhancements and modifications to assigned applications.

Provided networking support for VM Ware and Microsoft MS SQL Server, Windows 2003 and 2008 products.


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Client Merlin International

Position Innovation/ Network Engineer

Duration Aug 11 – Nov 12

Responsibilities:

Performed as an Innovation Engineer with a strong networking background to serve as a member of a team providing exceptional engineering and other technical support involving products, services, and integrated solutions.

Performed installation, troubleshooting and optimization of Telco circuit technology including point-to-point and meshed frame-relay, Dial-on-Demand, digital data/voice circuits

Supported the Bid & Proposal department with technical solution content and review as required.

Obtained Riverbed RCSP certification (Cisco-like training).

Client Health & Human Services Washington, DC & VA/ Merlin International

Position Network/ Information Security Engineer

Duration Aug 11 – Aug 12

Responsibilities:

Provided operational engineering and support, systems monitoring, security architectural design, and break-fix response on enterprise security technologies, tools, secure tool enclaves, and support systems.

Participated in strategy sessions, strategic assessments, and design reviews to validate enterprise approach and associated work products.

Provided expert consulting and advisory in the areas of organizational and vulnerability assessments, intelligence and threat analysis, and resolution of highly complex projects and problems.

Provided security services, solutions and processes as they related to enterprise-level information technology security, including tasks such as system and security documentation, assessment, design, audit responses.

Client Washington Metropolitan Area Transit Authority (WMATA), Washington, DC

Position Network/ Information Security Engineer

Duration Jul 10 – Aug 11

Responsibilities:

Provided leadership, support and guidance to WMATA Network Operation Center 24 X 7 fault monitoring.

Created business processes as well as continuity documentation such as SLA’s, SOP’s, MOP’s and Disaster Recover.

Network managed using CA Spectrum for WMATA infrastructure intranet to include troubleshooting of routers, switches and servers as well as other manageable devices such as CSU's, DSU's, DNS, Exchange, WINS, DHCP, VMWARE, SAN, Active Directory, Windows, Unix, VOIP, Avaya and data services including T1’s, TLS, Gigabit Ethernet and VLAN to include protocols BGP, OSPF and MPLS.

Developed procedural documentation for monitoring all IT, Security and IP Device services.

Developed and maintained relationship with MTPD.

Created disaster training programs for departments using best business practice.

Client Education Networks of America, PG County, MD


Duration May 10 – Jul 10

Responsibilities:

Responsible for install, configurations, testing and trouble shooting of TLS, Dedicated T1 services and cabling.

Primary Field Engineer for POP and onsite problems using Cisco 7600 & 2821.

Gig Ethernet install and fiber install.


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Client Verizon, Reston, VA

Position VSO Advance Network Services (Tier II)

Duration Apr 08 – Apr 09

Responsibilities:

VSO Advance Network Services (VANS) Tier 2 Supported 24x7 operations on FiOS Video Networks by providing National Network Monitoring Center and Verizon field office technicians deliverance of video service for customers in the Video Hub Offices nationwide.

Investigated root causes for Big Band Routers and Scientific Atlanta (SA) In RF alarms impacting the National Network Monitoring Center with trends in Big Band and SA composite RF levels and QoS functions.

Provided technical documentation and training to support deployed equipment and services for Tier I centers to include developing and maintain troubleshooting matrices for all critical services.


Position Manager Network Operations

Duration Mar 07 – Mar 08

Responsibilities:

Managed Circuit Specialist, Implementation Managers (IM) and Internet Protocol Dedicated Internet Access (IP/DIA)/ IPVPN/Video Provisioning groups.

Utilized Core Service Group (CSG) for processing orders transmitted to the VZ LEC for on-net circuits.

Handled overall end-to-end coordination and configuration of DIA services (Routers, Switches) from receipt of request until end user customer circuit acceptance.

Provided customer with failover design support and steps for testing disaster recovery within layers 1 through 3 of OSI model.


Position Supervisor Network Operations

Duration Jul 06 – Mar 08

Responsibilities:

Supervised National Data Network Center (NDNC) Implementation Manager(s) (IM’s).

Reviewed work daily to ensure that IM's performed duties outlined in objectives.

Ensured Circuit Specialists had enough information to facilitate upgrades on ATM type services.

Provided assistance to IM's & IPDIA to ensure customer design requirements could be accomplished while assisting sales & engineering regarding expedites.

Provided technical assistance to IM's in troubleshooting.

Assisted manager by providing input on documentation reporting employee's objectives, training, development plans, policies, performance evaluation, performance appraisals and time & attendance.

Prior Experience

Client Position Duration

Verizon, Reston, VA Lead Network Specialist, Network Operations

Jul 01 – Jul 06

Verizon, Reston, VA Lead Tech Staff Member May 00 – Jul 01

New Boston, Tyson Corner VA Computer Technician Analyst Mar 99 – May 00

US Dept. of Labor, Washington DC Computer Specialist Apr 96 – May 00

US Dept. of Labor, Washington DC Help Desk Analyst Feb 94 – Apr 96

US Dept. of Labor, Washington DC Lead Secretary Mar 90 – Feb 94


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Resume # 2: Khizar Khan, Senior Wireless Network Engineer

Summary

Khizar Khan is Cisco Certified Internetwork Expert Senior Wireless Network Engineer with over 8 years of strong experience in designing, deployment, administration and troubleshooting of small, mid-size and large scale data networks. He has understanding of IEEE standards. He has extensive experience in routing & switching protocols including TCP/ IP, OSPF, EIGRP, IGRP, RIP, static routing, familiar with BGP and MPLS. He has substantial experience in optimizing routing using route maps, route redistribution, route filters and fine tuning routing protocol. He has experience in radio frequency fundamentals including radio wave propagation, antenna concepts and theory, modulation types and interference causes and resolution. He has extensive experience in deploying and configuring Cisco Wireless LAN Controllers. He has in-depth knowledge & expertise in designing and implementing network solutions like WAN, LAN, Security, proxy etc. for business partners. He holds strong experience in integrating IT network with GSM data networks e.g. IT network integration with IN, SMSC, VAS and CDR networks. He has strong experience in ensuring the server is operational 24/7 and the VoIP network connectivity is working properly. He possesses excellent expertise in administering Wireless Access Points and WAN connectivity through Radio Modem, Wireless Bridges and ORTHOGON running Cisco routers and layer 3 switches.

Khizar has substantial experience in deploying, maintaining and administering company’s regional and nationwide network running Cisco Devices and Network Management software’s. He has strong concepts and experience of VLAN, VOIP, Frame Relay, VPN, QoS, Broad Band Networks, Storage Area Networks, Sub Netting, VLSM and ATM. He has good concepts of ISP setup, PSTN, GSM and GPRS networks. He has strong leadership and management skills.



Core Competency

Strong experience in managing devices and controlled user authentication on Cisco ACS 4.0.

Hands-on experience in monitoring real time changes on network devices and automated configuration backups with Solar Winds Network Configuration Manager.

Expert Level experience with Cisco PIX firewall, ASA, ACS server with Radius and Tacacs+.

Extensive experience on Cisco Routers, Switches and Cisco software’s and good knowledge of other vendor’s devices like 3Com and Juniper.

Vast experience in designing and deploying new sites using Cisco routers and Catalyst switches.

Expertise in creating new VPNs and troubleshot Site to Site and Remote Access VPN on Cisco VPN Concentrator 3030, PIX and ASA.

Substantial experience in deploying and maintaining Cisco Aironet wireless access points.

Expertise in administering Cisco Call Manager 4.13 and IPCC express premium edition 4.0.

Experience in administering and troubleshot network running multi area OSPF, BGP and MPLS.


B.S. in Computer Science


Cisco Certified Internetwork Expert (CCIE, R&S, w)

Cisco Certified Design Professional (CCDP)

Cisco Certified Network Professional (CCNP)

Cisco Certified Design Associate (CCDA)

Microsoft Certified Systems Engineer (MCSE)

Technical Skills

Operating Systems Microsoft Windows 9x/ NT 4.0/ Win 2000/ 2003/ XP/ Vista/ Win7

Database Microsoft SQL server 7.0/ 2000

Security Cisco ACS 4.0, Radius/ Tacacs+, McAfee IPS 2600 and McAfee Secure Web


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Gateway 3300, RSA SecureID, Tufin Secure Track

Routers Cisco 1700/ 2500/ 2600/ 2800/ 3700/ 3800/7 200VXR series routers

Switches Cisco Catalyst 6500/ 4500/ 3600/ 3500/ 2900 series switches, Cisco Content Services Switches, 3COM 5500 super stack, McData Sphereon 4500 fiber switches

Firewall Cisco ASA 5520, PIX 515, FWSM, Cisco VPN Concentrator 3030, Familiar with Juniper Netscreen 5200, 204 and SRX 5800 firewalls

Voice Cisco Call Manager 4.13 and IPCC express 4.0

Storage Santricity Storage TEK manager

Wireless Bridges Cisco Aironet 1200 series

NMS Solar Wind Network Performance Manager, Solar Winds Network Configuration Manager, HP OV Network Node Manager, HP Performance Insight 5.1, Manage Engine Firewall Analyzer, OPS Manager

Others QualysGuard Scanner, Bluecoat Proxy Server, VERITAS Backup Exec 10.0, MDaemon mail server, ISA server 2000/ 2004, expertise in creating network Designs on Microsoft Visio


Client City of Phoenix Aviation Department, AZ/ 22nd Century Technologies, Inc.

Position Sr. Network Engineer


Responsibilities: Implemented network environments, devices, configurations and topology.

Performed monitoring, maintenance, support, and optimization of all network devices and software.

Monitored, analyzed and fine-tuning the intrusion detection system, firewall, VPN systems and network logs to identify anomalies and/or potential threats and responds accordingly.

Managed router and switch configurations, VLANs, VRFs.

Performed troubleshooting, performance tuning and root cause analysis.

Recognized for quickly troubleshooting problems and offering effective cost low-cost solutions to meet requirements of minimal operating budget.

Provided documentation in a tracking tool called Remedy and Magic

Used Open View for Network Monitoring

Utilized terminal services for remote management

Supported wireless IEEE 802.1X, using EAP (Extensible Authentication Protocol) for wireless LAN media

Implemented network hardening and other security solutions.

Client Charles Schwab, Phoenix, AZ

Position Network Engineer Security

Duration Mar 11 – Mar 12

Responsibilities: Worked with Network Security team to lock down network access, documented and cleaned network

security rules.

Configured and implemented ACL’s.

Configured Tufin and network devices for monitoring network rules.

Environment: Cisco routers, Catalyst switches, Juniper SRX firewalls, Juniper Netscreen, HPNA, Tufin Secure Track, Net QoS and BMC Remedy.

Client Hewlett Packard, Colorado Springs, CO

Position Data Network Engineer

Duration Mar 10 – Feb 11

Responsibilities:

Designed and implemented network solutions like WAN, LAN, Security, proxy etc for business partners.


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Troubleshot remote access VPN users.

Implemented new solutions with downloadable ACLs on Cisco ACS servers worldwide.

Environment: Cisco routers, Catalyst switches, PIX firewalls, Cisco ACS servers, Cisco Content switches, RSA Servers, Blue Coat proxies and QualysGuard Network Scanner.

Client Mobilink PMCL

Position Network Engineer/ Systems Engineer

Duration Apr 07 – Mar 10

Responsibilities: Worked with IT Service Management team as a network engineer.

Deployed, maintained and administered company’s regional and nationwide network running Cisco Devices and Network Management software’s.

Migrated data center from old office location to new location in multiple phases.

Planned and implemented power, cooling, data cabling, network devices and server’s movement with minimum downtime.

Deployed Solar Winds Network Configuration Manager to detect real time changes on network devices.

Migrated Microsoft Exchange 2003 to new server machine.

Administered and troubleshot network running multi area OSPF, BGP and MPLS.

Designed procedures for best practices and implemented routing and switching.

Designed and deployed new sites using Cisco routers and Catalyst switches.

Configured data E1, voice PRI, HSRP, VTP, VLANs, VPN.

Created new VPNs and troubleshot Site to Site and Remote Access VPN on Cisco VPN Concentrator 3030, PIX and ASA.

Monitored real time changes on network devices and automated configuration backups with Solar Winds Network Configuration Manager.

Managed devices and controlled user authentication on Cisco ACS 4.0.

Administration of multiple Microsoft Exchange 2003.

Created rules as per company policy to allow internet connection through ISA server and McAfee Secure Web Gateway, initial level configuration on McAfee 2600 IPS.

Client Trakker Pvt. Ltd.

Position System Support Engineer

Duration Apr 05 – Mar 07

Responsibilities: Worked with networking team to administer the network running windows 2000/ 2003/ NT 4.0 servers

on HP proliant machines and Cisco routers and gateways.

Coordinated with GSM service providers for troubleshooting the connectivity problems with SMSC.

Administered Cisco Call Manager 4.13 and IPCC express premium edition 4.0, added new phone devices, created new users and provided access rights to the users.

Installed administrator/ supervisor/ agent desktop, IP Communicator and historical reports.

Administered Wireless Access Points and WAN connectivity through Radio Modem, Wireless Bridges and ORTHOGON running Cisco routers and layer 3 switches.

Ensured error free connectivity of base stations with all the database servers, maintained service standards in customer support.

Installed HW and SW on PCs and Servers and troubleshot HW and SW related issues.

Prepared technical reports and any other work related to IT.

Environment: Cisco routers and Catalyst switches, Cisco Call Manager and IPCC express, Cisco communicator, Juniper Netscreen firewall, 3Com and McData Sphereon switches, Storage TEK, Microsoft server systems and Mailer Daemon.


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Client Super Net Pvt. Ltd.

Position Customer Support Officer

Duration Jul 04 – Dec 04

Responsibilities: Addressed technical issues related to Dialup, ISDN and DDP accounts such as Disconnections,

Authentication, Balance Inquiry, Creation of new accounts, Refreshed user Accounts, Faxed issues, Email problems and any other problems faced by users.

Handled international calls from US and UK and provided feedback regarding RADIO LINKS/ Frame Relay.


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Resume # 3: Pavithra Sasikumar, Network Engineer

Summary

Pavithra Sasikumar is seasoned Cisco Certified Network Associate Network Engineer with 7 years of strong experience in Network Solution & Implementation and support of core Network Technologies. He has in-depth knowledge & expertise in implementation and working with high-end systems such as Cisco Routers, Switches and Firewalls. He has substantial experience in system testing of MPLS-TP features like T-LSP, S-LSP, C-LSP, Pseudo wire configuration and manual configuration of static label for signaling the tunnel. He holds strong experience in troubleshooting issues with Cisco PIX and ASA Firewalls on Access-list on existing connections and new host addition. He has relevant experience in troubleshooting LAN and WAN Connectivity. He has expertise in implementing and troubleshooting of the routing protocols including RIPv2, OSPF, BGP and EIGRP. He possesses profound experience in SNMP testing of MPLS TP features. He has ample experience in configuring and troubleshooting Broadband Bridged Broadband, Metro-Ethernet, Leased Line, ISDN and PSTN. He has proficient experience in configuring and troubleshooting HSRP in various networks. He has hands-on experience in ACS Tacacs and Radius server management. He has proficient experience in provisioning Secure Roamconnect and CleanConnnect services to the customer using Fortigate firewall. He is skilled in analyzing test results and communicating via Bug tracking systems. He has experience in providing Support & solutions to the technical requirements of the client’s right from the system level to network. He has strong experience in provisioning VPN, Internet, Domestic and International MPLS-VPN (L2, L3) services.

Pavithra has expertise in troubleshooting all kinds of network connectivity problems. He has good delivery management experience working under dynamic & high challenging schedule. He has excellent analytical, debugging, communication, logical, mathematical and technical skills. He is a good team player, capable of performing under minimal supervision, multi-tasking, meets deadlines as an individual contributor.



Core Competency

Expertise in implementation and working with Cisco Routers, Switches and Firewalls..

Substantial experience in configuring and troubleshooting HSRP in Various Networks.

Brilliant experience in implementing GRE & IPSEC for secure connectivity.

Hands-on experience in implementation of creating, modifying and deleting VLANS along the L2 path of metro switches to turn-up end to end link connectivity for the customers.

Relevant experience in configuring Site-to-Site VPN for customers on Cisco PIX 535.

Profound Knowledge in MPLS VPN, MPLS TP, QOS & Multicasting.

Proficient experience in configuring VTP domain and Spanning tree protocol on L2/ L3 switches.

Experienced in blocking the VPN subnets of customer from accessing the Internet using the CISCO ASA firewall and ACL.

In depth knowledge & expertise in designing and development of features in Tellabs 7100 for customer requirements in MPLS -TP.

Hands-on experience in UNIX system and Network Automation i.e. automating script using Silver creek (SNMP) all use cases as per requirement.

Profound experience in reviewing requirements and designing specifications as source information for creating effective use cases.

Expertise in troubleshooting all kinds of network connectivity problems.

Strong experience in configuration and bandwidth management by using PACKETEER (packet shaper).

Well experienced in configuring Cisco Call manager for the voice links.

Skilled in changing managements to modify the existing network setup.

Experienced ion implementation and turn-up of Inter-AS MPLS VPN links.

Co-ordination with other support teams for resolving customer related issues.

Co-ordination with upstream providers for new implementation of international Customers.


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Bachelor of Technology in Information Technology


Cisco Certified Internetwork Professional (CCIP)

Technical Skills

Operating System Windows 7/ XP/ 2000/ NT/ 98/ 95, UNIX

Language TCL

Protocol suite/ Networking TCP/ IP

Routing protocols BGP, OSPF, RIPv2, EIGRP

Switching Technologies VTP, STP

Firewall Cisco PIX and ASA, Juniper SSG series and Fortigate series

Load Balancer Cisco ACE

NMS Beacon ware, SNMP

Automation Tool Auto IT , Silver creek

Traffic Tools BitMeter, Wireshark

Networking Technologies MPLS VPN, MPLS TP, QOS and Multicasting


Client City of Phoenix Aviation Department, AZ/ 22nd Century Technologies, Inc.

Position Sr. Network Engineer


Responsibilities: Provided Network support, trouble resolution, and root cause analysis and project implementation.

Diagnose difficult network performance problems and interact with application, server, and desktop and other support teams.

Worked directly with the Network Infrastructure Manager and their team in creating both long and short term network strategies.

Provided strategic and technical support for design and implementation of overall network architecture including design, management, support and optimization.

Developed and managed various projects to enhance & expand the network in compliance with Cisco Best Practices.

Provided accurate, detailed, and professionally complete documentation while meeting deadlines to the Network Infrastructure Manager.

Client HCL Technologies Limited

Position Technical Lead

Duration Nov 10 – Mar 13

Responsibilities: As Technical lead successfully organized, planned, and tracked project.

Effectively Managed 5+ member team which is responsible for plan design and development of features in T7100 for customer requirements in MPLS -TP.

System testing of MPLS-TP features like T-LSP, S-LSP, C-LSP, Pseudo wire configuration and manual configuration of static label for signaling the tunnel.

SNMP testing of MPLS TP features.

Review requirements and design specifications as source information for creating effective use cases.

Headed triaging issues during implementation.

Drafted well defend strategy for all deliverables.

Hands-on experience in Unix system and Network Automation –automated script using Silver creek (SNMP) all use cases as per requirement


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Client Sify Technologies Ltd.


Duration Aug 05 – Nov 10

Responsibilities:

Provisioning VPN, Internet, Domestic and International MPLS-VPN (L2, L3) services to the customers.

Enabled QOS on the core for differentiated services.

Validating SOW and Solution Documents.

Hands-on experience in provisioning Secure Roamconnect and CleanConnnect services to the customer using Fortigate firewall.

Hands on experience in TACACS and RADIUS.

To bring up inter and intra AS BGP sessions with Global partners and local customers.

Configuring and Troubleshooting Broadband Bridged Broadband, Metro-Ethernet, Leased Line, ISDN and PSTN.

Implementing and Troubleshooting on the routing protocols RIPv2, OSPF, BGP, EIGRP.

Configuring Access-Control Lists and doing Bandwidth management by using packeteer (packet shaper).

Resolving TACs related to network issues.

Co-ordination with other support teams for resolving customer related issues.

Involved in change managements to modify the existing network setup.

Co-ordination with upstream providers for new implementation of international Customers.

Effective Management Expertise and ability to handle multiple assignments.

Worked in highly Time Dead Line Projects.

Great focus on mentoring, motivating team and performed lead/Senior role.

IDRBT (RBI) Migration – Owned the complete migration using Juniper SSG firewall.

Hand-on implementation of creating, modifying and deleting VLANS along the L2 path of metro switches to turn-up end to end link connectivity for the customers.

Involved in implementation and turn-up of Inter-AS MPLS VPN links for the GLOBAL CROSSING partners using Option A and Option B NNI VPN.

Blocking the VPN subnets of customer from accessing the Internet using the CISCO ASA firewall and ACL to permit and deny specific traffic.

Configured VTP domain and Spanning tree protocol on L2/L3 switches.

Configuring and troubleshooting HSRP in Various Networks.

Maintaining the site-to-site VPN on the pix firewall.

Creating VLAN’s and managing the VTP domain along the L2 path of metro switches to turn-up end to end link connectivity for the customers.


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Resume # 4: Ricardo S. Kausin, Network Project Manager

Summary

Ricardo S. Kausin is a Cisco certified Project Manager with over 20 years of relevant experience in WLAN, LAN, MAN, WAN and Cableplant Infrastructure. He has multi-industry experience and strong concentration in project management, product management, risk management, quality assurance, budgeting, and customer relations management. He has strong ability to manage WLAN and L2 Switching/ L3 Routing. He has excellent experience of monitoring & analyzing tools to debug Ethernet/ Wireless/ IP layer problems. He holds hands-on experience and knowledge in Layer 2 and 3 Switching, Routing, VPN and Information Systems Security. He has substantial experience with multiple Firewall platforms from Cisco, Juniper SRX/ Netscreen and Fortinet FortiGate 5140 series. He has expertise in designing and implementing of a large enterprise wireless system with 500+ access points/ 1000+ wireless users spanned across multiple locations. He has solid expertise in defining requirements, coordinating project implementations and new network infrastructure configurations, track project schedule and performance. He has in-depth knowledge and expertise in Subject matter expert on Brocade MLX routers and FCX switch platforms.

Ricardo has consistently deliver projects on schedule and within budget. He is methodical and detail-oriented person offering talents in resource loading, resource leveling, team building, budget management, developing project scope, conducting status meetings, and customer reviews. He has experience in performing testing of Wireless LAN (WLAN) switching/ access point products employing advanced security and radius user authentication. He is strategically allocates human and technical resources to transform issues into practical solutions and deliver projects on time and under budget. He has excellent problem-solving and strong communication skills. He is award-winning team builder focused on developing employees, building strong customer and vendor relationships and exceeding strategic objectives.


Defense Language Institute Foreign Language, CA

Core Competency

Strong experience in designing, implementing metropolitan, local and wide-area networks.

Experience in software utilities including AirMagnet Wireless Analyzer, Survey Pro, Wireshark/ ethereal protocol analyzer and Iperf.

Expertise in resolving problems with application execution, local network infrastructure issues, installation and relocation of hardware.

Excellent experience in providing wireless networking skills development that includes system configuration, site-surveys, troubleshooting and documentation.

Hands-on experience in developing specifications, test plans, test cases and documentation results.

Experience in Cableplant technician including installation and termination of category 5/ 6 UTP data cabling and fiber optic data cabling. Substantial experience in troubleshooting layer 1 layer 2 issues.

Experience in Communicating Technical Concepts and Enterprise Network Infrastructure Integration

Excellent experience in Brocade wireless system deployment that includes the configuration of (2) RFS-7000 wireless controllers and (600+) AP-7131 access points installed across (100+).

Expertise in providing WIFI access to the .edu network for (5000+) students in the classrooms and barracks.

Experience in subject matter expert on LAN/ WAN/ WIRELESS including Juniper (M-Series/ EX-Series/ SRX Series), Cisco (Cisco 7200/ 6500/ 4500/ 3600/ 2600 series), Cisco and Juniper/ Netscreen firewalls.

Expertise in Assist other departments with troubleshooting business impacting outages.


Seaside High School, 1988

Microsoft - MCSE NT4

Cisco certified Network Associate (CCNA)


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Citrix – CCA 2001

Juniper o JNCIS-M (Specialist, M/ T-series); JNCIA-ER (Specialist, Enterprise Routing); JNCIS-SEC

(Specialist, Junos Security); JNCIA-ER (Associate, Enterprise Routing);

Aruba – ACMA (Aruba Certified Mobility Associate)

Brocade – BCNE (Brocade Certified Network Engineer). Training and Accreditations

Cisco Networks Product trained

Juniper Networks/ Netscreen Firewall Product trained

Aruba Networks Product trained

3Com Layer 2/ 3 Switches Product trained

CA Spectrum Infrastructure Manager trained

Network Associates – Sniffer Product trained

Siemons Certified Installer; Leviton Certified Installer; Corning Certified Installer

Technical Skills

Operating System

Windows, Linux, Unix

Applications Netscout–nGenius Performance Manager, InfiniStream Console, Brocade Network Advisor, inMon Traffic Sentinel

Software Utilities

AirMagnet Wireless Analyzer, Spectrum XL, Survey Pro, Wireshark/ Ethereal Protocol Analyzer, Iperf

Networks WLAN, L2/ L3, LAN, MAN, WAN and Cable plant Infrastructure, Firewall platforms from Cisco, Juniper SRX/ Netscreen and Fortinet FortiGate 5140 series

Other WLAN and L2 Switching/ L3 Routing, Ethernet/ Wireless/ IP layer, Wireless LAN (WLAN) switching


Client Defense Language Institute Foreign Language, Center Monterey, CA/ 22nd Century Technologies, Inc.

Position Network Project Manager

Duration May 13 – Present

Responsibilities:

Maintain Government approved Network Management Systems such as an enterprise management system utilizing Simple Network Management Protocol for management protocol support

Managing personnel resources, cross divisional communication, establish and adhere to project schedules.

Monitoring and control projects to help ensure they are completed according to schedule

Support all network wiring and wire management in accordance with accepted industry best practice, labeling of all network cables at both ends, testing of all wiring in use from patch panel to destination room/office/classroom, relabeling all patch panel ports and in-room Ethernet ports found to be inaccurately labeled, and development of AutoCAD, Visio diagrams of all wiring closets to include equipment names, models, serial numbers, and network addressing, physical layout of all equipment, and wiring schema in the wiring closet specify a port-to port accounting of every connection in that building or space

Provide relocations and new installations of LAN IAW DLI CTO direction and guidance

Installation of network equipment racks permanently secured to the floor and/or wall, installation of all network and power redundancy equipment, configuration of all network equipment to include security and virtual LAN configuration

Establish Internet Protocol Security IPSEC tunnel from the DLI-W office to the network core

Design, implement and document a VLAN infrastructure to enable segregation of network traffic to ensure quality of service and security of the various systems on the DLIFLC network.


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Utilize Network protocols that includes include Transmission Control Protocol (TCP)/Internet Protocol (IP), Active Directory, Dynamic Host Communication Protocol (DHCP), Extended User Interface, and Systems Network Architecture.

Monitor and maintain firewall intrusion detection system to enforce the security policy and prevent malicious network activity

Maintain a real time map of the physical network for monitoring and troubleshooting purposes

Client eDataTech Inc., Monterey, CA

Position Network Project Manager supporting DLIFLC

Duration 2011 – 2013

Responsibilities:

Manage large Brocade wireless system deployment that includes the configuration of (2) RFS-7000 wireless controllers and (600+) AP-7131 access points installed across (100+) buildings providing WiFi access to the .edu network for (5000+) students in the classrooms and barracks.

Subject matter expert on Brocade MLX routers and FCX switch platforms.

Provided mentoring to Jr. Network Engineers and Network Technicians in wireless networking skills development that includes system configuration, site-surveys, troubleshooting and documentation.

Client MGM Resorts International, Las Vegas, NV


Duration Sep 99 – 2011

Responsibilities:

One of the network architects for the City Center project in Las Vegas, NV.

A subject matter expert on LAN/ WAN/ WIRELESS – experienced with the following: o Juniper (M-Series / EX-Series / SRX Series). o Cisco (Cisco 7200/ 6500/ 4500/ 3600/ 2600 series). o Cisco and Juniper/ Netscreen firewalls. o Aruba wireless systems o Ciena and Trans mode DWDM systems.

Experienced in engineering structured cable plant solutions: o Build-out/ Upgrade of Datacenters and Telecommunication Rooms/ o Managed of high/ low voltage contractors for various projects/

On-Call responsibilities for MGM Resorts International Enterprise Network in 24 /7 business operations environment.

Responsible for maintenance of all network equipment.

Assisted other departments with troubleshooting business impacting outages.

Resolved problems with system access or equipment, application execution, local network infrastructure issues, installation, relocation of hardware and crucial network changes.

Developed specifications, test plans, test cases and documentation results.

Client MGM Resorts International, Las Vegas, NV

Position Senior Network Technician

Duration Jul 98 – Aug 99

Responsibilities:

Cable plant technician – installation and termination of category 5/ 6 UTP data cabling and fiber optic data cabling.

Troubleshoot layer 1 layer 2 issues.

Utilized OTDR’s and Fluke testers/ analyzers.

Client Micor, Las Vegas, NV

Position Network Technician

Duration Apr 98 – Jul 98

Responsibilities:

Cable plant technician – installation and termination of category 5/ 6 UTP data cabling and fiber optic – multi-mode/ single mode.


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Client Dynatel, Las Vegas, NV


Duration Jul 93 – Apr 98

Responsibilities:

Learned Network cable plant skills – installation and termination of category 5/ 6 UTP data cabling and fiber optic – multi-mode/ single mode


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Resume # 5: Alexander R. Hoffman, Wireless Network Engineer

Summary

Alexander R. Hoffman, a Senior Wireless Network Engineer, who is also a Cisco Certified Internetwork Expert with over 6 years of strong experience in IT industry. He has in-depth knowledge & expertise in surveying and installing network and wireless equipment. He has substantial experience in upgrading and configuring Brocade switches & Wireless Access Points. He holds strong experience in integration of wireless technologies into next-generation MPLS networks. He has relevant experience in performing an RF analysis and conducting wireless site surveys. He has profound knowledge of all wireless security practices, deploying & configuring Cisco Wireless LAN and working with CISCO network products. He has expertise in using networking tools including Fluke Networks Cable Analyzer, Air Magnet Survey Pro and Wi-Fi Analyzer programs and UTP termination kit. He is skilled in designing, deployment and documentation of complex wireless data networks. He has strong experience in router/ switch configuration. He has experience in conducting wireless site surveys, infrastructure deployments and direct experience resolving interference issues. He has in-depth knowledge and proficiency with CISCO network products and services

Alexander has expertise in designing and implementing a Cisco network infrastructure that will support various clients. He has excellent communication skills and strong analytical skills. He is a good team player, capable of performing under minimal supervision, multi-tasking, meets deadlines as an individual contributor.


Defense Language Institute Foreign Language Center, CA

Core Competency

Expertise in conducting wireless site surveys, infrastructure deployments and direct experience resolving interference issues.

Substantial experience in performing an RF analysis and conducting wireless site surveys.

Skilled in using eHelp-desk ticketing system in order to resolve and document network related ticket submissions.

Brilliant experience in using networking tools including Fluke Networks DTX1800 Cable Analyzer, Air Magnet Survey Pro and Wi-Fi Analyzer programs.

Relevant experience in surveying and installing network and wireless equipment for new .edu network.

In depth knowledge & expertise in designing a web-based form in InfoPath to be submitted into SharePoint.

Experienced in creating a database of information from Student Opinion Forms (SOF) utilizing Python.

Hands-on experience in performing analysis using the SOF database.

Well experience in compiling and sending mass E-mails.

Experience in creating and maintaining Access database of all engineering students.


B.A. in Philosophy

Brocade Certified Network Engineer

Cisco Certified Internetwork Expert (CCIE)

Training

PC Repair/ A+ review class. Received a grade of A.

Network Security Fundamentals/ Security+ review class. Received a grade of B.

Computer Science Fundamentals class. Received a grade of A.


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Client Defense Language Institute Foreign Language Center/ 22nd Century Technologies Inc.

Position Wireless Network Engineer


Responsibilities: Surveyed and installed network and wireless equipment for the Defense Language Institute Foreign

Language Center’s (DLIFLC) new .edu network.

Upgraded and configured Brocade FCX648S-HPOE switches and Brocade 7131N Wireless Access Points.

Trained to use networking tools including Fluke Networks DTX1800 Cable Analyzer, Air Magnet Survey Pro and Wi-Fi Analyzer programs, and UTP termination kit.

Used eHelp-desk ticketing system in order to resolve and document network related ticket submissions.

Client Defense Language Institute Foreign Language Center/ eDataTech Inc.


Duration 2011 – Apr 13

Responsibilities: Surveyed and installed network and wireless equipment for the Defense Language Institute Foreign

Language Center’s (DLIFLC) new .edu network.

Upgraded and configured Brocade FCX648S-HPOE switches and Brocade 7131N Wireless Access Points.

Trained to use networking tools including Fluke Networks DTX1800 Cable Analyzer, Air Magnet Survey Pro and Wi-Fi Analyzer programs, and UTP termination kit.

Used eHelp-desk ticketing system in order to resolve and document network related ticket submissions.

Client Naval Postgraduate School

Position Student Aide


Responsibilities: Constructed a viewable metric dashboard for all departments of Academic Administration utilizing

Microsoft SharePoint.

Researched and developed a Microsoft InfoPath form for submission of New Course Requests and transmission of field data to a document library location in Microsoft SharePoint.

Client Naval Postgraduate School

Position Coordinator/ Registrar


Responsibilities: Received classroom reservation requests and assigned classrooms to the client.

Registrar at the Naval Postgraduate School (NPS) Administrative Assistant.

Created a database of information from Student Opinion Forms (SOF) utilizing Python.

Performed analysis using the SOF database.

Researched Microsoft SharePoint 2007 and Microsoft InfoPath 2007 and designed a web-based form in InfoPath to be submitted into SharePoint.

Accreditation Board of Engineering and Technology (ABET) Coordinator for Academic Administration at the Naval Postgraduate School (NPS)

Maintained Excel spreadsheets of ABET accreditation criteria met by students seeking a Master’s of Science in Systems Engineering.

Created and maintained Access database of all engineering students (total of 557) with current information updated.

Compiled and sent mass E-mails notifying students of their academic status.


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Resume # 6: Bryan R. Jones, Network Engineer

Summary

Bryan R. Jones is Cisco Certified Network Associate, Foundry Networks Certified Network Professional, Cisco Certified Design Associate, Microsoft Certified Systems Engineer, CompTIA Network+ Certified and CompTIA A+ Certified Network Engineer. He has over 12+ years of experience in Networking. He has excellent experience in network infrastructure and protocols and LAN/ WAN/ ISP protocols, routers and switches. He has experience in installation and configuration of Sun Workstations, Cisco Catalyst 3500XL switches and fiber optic to UTP converters. He has expertise in single/ multi-mode fiber optic cables and equipment racks and cabinets for servers, switches and routers. He has strong experience in integration of wireless technologies into next-generation MPLS networks. He has brilliant experience in maintaining all documentation regarding network configuration and develop implementation plans for network and infrastructure upgrades. He possesses excellent expertise in developing network drawings and implementation plans to aid in deploying and maintaining the network infrastructure.


Defense Language Institute Foreign Language Center, CA

United States Air Force

Core Competency

Strong experience in coordinating with Datacenter, Applications and Helpdesk teams to facilitate day to day operational requirements.

Experience in designing, installing, configuring and troubleshoot campus wide networks (both wired and wireless).

Expertise in using network monitoring tools to track network health and troubleshoot network issues.

Experience in providing capacity planning, redundancy/ failover design, configuration, testing and implementation of the complete Firewall and network solutions.

Hands-on experience in developing network performance and vulnerability assessment reports based on analysis of network monitoring tools.

Experience in developing custom VPN solutions through the use of multiple VPN portals.

Expertise in implementing firewall/network change management controls.

Experience in converting the entire network from Multiple Instance Spanning Tree (MSTP) to Per VLAN Rapid Spanning Tree (RSTP) resulting in increased network stability.

Expertise in coordinating closely with vendors to ensure attainment of customer requirements.


Foundry Networks Certified Network Professional (FNCNP)



Microsoft Certified Systems Engineer plus (MCSE+)

CompTIA Network+ Certification

CompTIA A+ Certification


Client Defense Language Institute Foreign Language Center, CA / 22nd Century Technologies, Inc.



Responsibilities:

Supervised junior and senior network technicians and engineers who make up the Network Operations (NOPS) team.

Coordinated with the Datacenter, Applications and Helpdesk teams to facilitate day to day operational requirements.


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Provided detailed input to the Project Management team to facilitate network build-out along with student, staff and faculty migration to the “.edu” academic network.

Mentored junior engineers and provide training on all network devices/systems.

Designed, installed, configured and troubleshoot campus wide networks (both wired and wireless).

Developed network drawings and implementation plans to aid in deploying and maintaining the network infrastructure.

Installed, configured and maintained network monitoring tools (Brocade Network Advisor, Inmon, AirMagnet, Wireshark, etc.).

Used network monitoring tools to track network health and troubleshoot network issues.

Instituted “lights-out” network monitoring of critical network nodes providing remote notification capabilities to NOPS team members and senior leadership.

Provided capacity planning, redundancy/failover design, configuration, testing and implementation of the complete DLIFLC UTM/Firewall and network solutions.

Protect internal assets from malicious external activity including but not limited to Viruses, Trojans, Malware, Denial of Service attacks, etc.

Developed network performance and vulnerability assessment reports based on analysis of network monitoring tools.

Developed custom VPN solutions through the use of multiple VPN portals.

Designed the baseline firewall configuration and rule sets to include “internal”, “external”, “DMZ”, and “Sandbox” VLANs/zones. Established controls to protect services from unauthorized access following existing security guidelines.

Implemented firewall/network change management controls.

Implemented access controls between the trusted internal network and untrusted external networks in order to restrict and monitor unauthorized traffic.

Converted the entire network from Multiple Instance Spanning Tree (MSTP) to Per VLAN Rapid Spanning Tree (RSTP) resulting in increased network stability.

Implemented Open Shortest Path First (OSPF) between the core network routers and the firewall resulting in more efficient and balanced traffic flows.

Client eDataTech Inc.


Duration 2011 – Apr 13

Responsibilities:

Supervised junior and senior network technicians and engineers who make up the Network Operations (NOPS) team.

Coordinated with the Datacenter, Applications and Helpdesk teams to facilitate day to day operational requirements.

Provided detailed input to the Project Management team to facilitate network build-out along with student, staff and faculty migration to the “.edu” academic network.

Mentored junior engineers and provide training on all network devices/systems.

Designed, installed, configured and troubleshoot campus wide networks (both wired and wireless).

Developed network drawings and implementation plans to aid in deploying and maintaining the network infrastructure.

Installed, configured and maintained network monitoring tools (Brocade Network Advisor, Inmon, AirMagnet, Wireshark, etc.).

Used network monitoring tools to track network health and troubleshoot network issues.

Instituted “lights-out” network monitoring of critical network nodes providing remote notification capabilities to NOPS team members and senior leadership.

Provided capacity planning, redundancy/failover design, configuration, testing and implementation of the complete DLIFLC UTM/Firewall and network solutions.

Protect internal assets from malicious external activity including but not limited to Viruses, Trojans, Malware, Denial of Service attacks, etc.

Developed network performance and vulnerability assessment reports based on analysis of network monitoring tools.


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Developed custom VPN solutions through the use of multiple VPN portals.

Designed the baseline firewall configuration and rule sets to include “internal”, “external”, “DMZ”, and “Sandbox” VLANs/zones. Established controls to protect services from unauthorized access following existing security guidelines.

Implemented firewall/network change management controls.

Implemented access controls between the trusted internal network and untrusted external networks in order to restrict and monitor unauthorized traffic.

Converted the entire network from Multiple Instance Spanning Tree (MSTP) to Per VLAN Rapid Spanning Tree (RSTP) resulting in increased network stability.

Implemented Open Shortest Path First (OSPF) between the core network routers and the firewall resulting in more efficient and balanced traffic flows.

Redesigned core router to datacenter infrastructure to enable 10Gigabit per second access speeds between the “.edu” network core, located at DLIFLC, and the datacenter located at the Naval Postgraduate School (NPS).

Client Brocade

Position Global Technical Support Manager


Responsibilities:

Managed Brocade Global Technical Support for IP products with responsibilities for the 2nd and 3rd shifts. Primary focus was to achieve 100% customer satisfaction for both direct and OEM customers.

Responsible for overseeing all service requests received by team and ensured that the calls were managed, logged, tracked, resolved, and escalated appropriately.

Managed internal and external customer situations as needed, including problem resource management, internal and external communication, and overall escalation.

Provided employees assistance in creating a mutually agreed upon development plan, identifying the goals and objectives that enabled them to continue to improve while meeting the company’s objectives.

Ensured that all team members had comprehensive training time allocated to support all related products and services. Participated in current and future planning sessions for the group and Technical Support as a whole.

Developed and maintain the real-time and historical reporting metrics used by the IP Support group.

Client Foundry Networks, Inc.



Responsibilities:

Handled installation and configuration of Sun Workstations, Cisco Catalyst 3500XL switches and fiber optic to UTP converters, in addition to single/multi-mode fiber optic cables and equipment racks and cabinets for servers, switches and routers

Maintained network infrastructure with responsibility for maintaining system upgrades and maintenance while maintaining 99.999% system uptime.

Coordinated closely with vendors to ensure attainment of customer requirements.

Maintained all documentation regarding network configuration and develop implementation plans for network and infrastructure upgrades.

Ensured customers were provided the highest quality service.

Maintained oversight for the bug tracking process between the TAC organization, escalation engineering and other engineering divisions.

Escalated critical client priorities and service issues through the various functional areas of the corporation.

Analyzed data from bug tracking and trouble tickets systems and provided management with monthly reports on trends, solutions and information on key accounts, bug fixes, etc.

Prior Experience



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Foundry Networks, Inc. Technical Assistance Center Manager 2005 – 2007

Northrop Grumman Lead Network Engineer 2000 – 2005

United States Air Force Mission Systems Craftsman 1987 – 2000


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Resume # 7: David C. Morehead, Network Engineer

Summary

David C. Morehead is a Cisco Certified Networking Associate and Cisco Certified Networking Professional Network Engineer with over 20 years of experience in IT industry. He has strong experience in monitoring Cisco Catalyst 6500 Enterprise switch/ routers supporting the backbone of the network, Cisco 2900 and 3700 Series Enterprise Layer 2/3 switches and Cisco AP1231 wireless access points managing the Cisco Wireless LAN Solution Engine (WLSE). He has expertise in engineering large, complex computer systems and networks with multiple protocols and interfaces, satellite communications, & digital and fiber optics. He has substantial experience in installing, upgrading and configuring the Cisco Firewall Services Module and creating a document outlining the complete procedure. He holds hands-on experience of network infrastructure and protocols (proprietary, IMS and IP) and latest LAN/ WAN/ ISP protocols (MPLS, BGP, SIP) as well as routers and telecommunications switches. He has in-depth knowledge and proficiency with CISCO network products and services. He has brilliant experience configuring and upgrading Cisco Network Analysis Module and creating a procedural document for upgrading, accessing and troubleshooting NAM related network issues. He possesses excellent experience in maintaining both Cisco and Juniper Virtual Private Network solutions.

David has experience in planning, designing, installing and testing complete network solutions. He is flexible, enthusiastic and project oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs. He has excellent verbal and written communications skills.


Department of Commerce, DC

Core Competency

Strong experience in providing propose network topology, logical IP and application addressing schemes and application flows.

Experience in submitting and maintaining PPS (Ports/ Protocols/ Services) requests.

Substantial experience in configuring and generating reports for the Cisco Security, Monitoring, Analysis and Response (CS-MARS) system.

Expertise in assuming responsibility for Juniper equipment deployment to replace Cisco Pix firewalls.

Excellent experience in managing troubleshooting, wiring and connectivity problems.

Experience in assisting Desktop/Server support group with server installation and problem resolution.

Vast experience in testing and evaluating Wide Area Networks and Local Area Networks using tools.

Expertise in providing Tier 2 local and remote support for Cisco routers and Tier 1 support for the Local Area Network.

Brilliant experience in providing initial client contact for maintenance services of desktop, server and network communications systems.


Associates of Arts, Electronics Technology

Electrical Engineering

Electronics Engineering

Cisco Certified Networking Associate

Cisco Certified Networking Professional

CompTIA Security + Certified

ITILv3 Certified

CompTIA Network + Certified

Technical Skills

Operating System Windows95, Windows2000, Microsoft NT, UNIX

Hardware Cisco 6500 Switch/ Routers, 7000 Router, 3700 Router, 2800 Router, 2600 Router, 2500 Router, 3700 Switch, Network Analysis Module (NAM), Cisco Wireless LAN, Solution Engine (WLSE),


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Cisco Firewall Service Module (FWSM), Cisco Wireless Access Points, Cisco PIX Firewall, Cisco ASA 5540, Juniper ISG 2000, and Juniper SSG 20

Communication and Networking Cisco Routers, Switches, Wireless Devices

Software/ System Architecture Visio, Word, Project, Secure CRT

Office Productivity Tools Microsoft Office Suite 2010

Troubleshooting and Support Tools

Network General Sniffer, Cisco NAM (Network Analysis Module), Juniper NSM (Network and Security Manager), Cisco WLSE (Wireless LAN Solution Engine), Cisco ASDM (Adaptive Security Device Manager)


Client Department of Commerce, DC/ 22nd Century Technologies, Inc.

Position Network Engineer/ Administrator


Responsibilities:

Providing network topology, logical IP and application addressing schemes and application flows.

Maintaining PPS (Ports/ Protocols/ Services) requests.

Configuring and generating reports for the Cisco Security, Monitoring, Analysis and Response (CS-MARS) system.

Managing troubleshooting, wiring and connectivity problems.

Providing Desktop/Server support group with server installation and problem resolution.

Testing and evaluating Wide Area Networks and Local Area Networks using tools.

Client ECS-Federal


Duration Jul 11 – Mar 13

Responsibilities:

Provided proposed network topology, logical IP and application addressing schemes, and application flows.

Submitted and maintained PPS (Ports/Protocols/Services) requests.

Provided proactive network management for the detection, isolation, and restoration of network faults.

Configured and maintained all router software changes that are required by GFEBS.

Interacted with all levels of BT customer base, affiliate companies, BT Engineer and Global NOC Management team

Configured network equipment IAW network STIG’s (Security Technical Implementation Guide).

Performed tier 2 and 3 network troubleshooting and resolution. Escalate to OEM as necessary.

Implemented the Information Assurance (IA) program to ensure the Army Enterprise Infrastructure (AEI) is operational and secure.

Implemented policy received from the appropriate network security manager or the Information Assurance Manager (IAM).

Conducted reviews of the network architecture for vulnerabilities.

Ensured measures and procedures used at network nodes support the security integrity of the network and comply with applicable directives.

Developed and implemented security procedures and protocols governing network operations per AR25-2.

Prepared and maintained plans, instructions, and standing operating procedures (SOPs) concerning network security.

Conducted reviews of network threats and vulnerabilities per this regulation and the Information Assurance Vulnerability Management (IAVM) process.

Reviewed and evaluated the effects on security of changes to the network, including interfaces with other networks.

Evaluated the operational need for patches deemed critical by the third-party software supplier to support system software products to prevent known problems from impacting the operating environment.


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Ensured the use of Army approved IA products from the IA Approved Products List.

Implemented IA and IAVM reporting and compliance procedures as set out in CJCSM 6510.01.

Analyzed and maintained network audit data.

Ensured adequate network connectivity by making proper decisions concerning levels of confidentiality and robustness for the system.

Client National Defense University, Fort McNair


Duration Apr 10 – Jun 11

Responsibilities:

Provided primary network support for the local and wide area network.

Configured and upgraded the Cisco Network Analysis Module (NAM) and create a procedural document for upgrading, accessing, and troubleshooting NAM related network issues.

Installed, upgraded, and configured the Cisco Firewall Services Module (FWSM) and create a document outlining the complete procedure.

Documented the process for configuring and generating reports for the Cisco Security, Monitoring, Analysis and Response (CS-MARS) system.

Installed, configured, and documented the Cisco Works application.

Provided leadership for the Network Team for configuration, installation, and software upgrades for the routers and switches.

Configured and upgraded the Cisco Intrusion Detection System Module and document the procedure.

Managed the Cisco Network Admission Control (NAC) Appliance to add, update, and remove devices to increase the security of the NDU network.

Highly proficient with Cisco IOS and CatOS Operating systems.

Accepted the Transport Team Lead position responsible for coordinating the network team activities which involves re-designing the plan for configuring and upgrading the components of the core devices of the network including; the External Router, the External Firewalls, the External IPS (Intrusion Prevention) Modules, the Internal Firewall Services Module, the Internal IPS Modules, and the DMZ segment.

Project plan was thoroughly detailed with processes, procedures and checklists to ensure a successful transition with minimal interruptions to the production environment.

Assigned specific tasks to be reviewed and monitored and progress was communicated to management on a regular basis.

Prior Experience


United States Department of Agriculture, Food Safety Information Systems

Network Engineer Oct 09 – Apr 10

United States Department of Agriculture, Food Safety Information Systems

Network Engineer Feb 08 – Oct 09

Internal Information Technology Senior Network Engineer

Feb 05 – Feb 08

Internal Information Technology Network Engineer Jun 02 – Feb 05

Internal Information Technology Network Engineer Jun 98 – May 02

Internal Information Technology Telecomm Analyst 3

Dec 95 – Jun 98

Action Center Coordinator Senior Customer Service Engineer

Mar 92 – Dec 95

Field Service Engineer Senior Customer Service Engineer

May 83 – Mar 92


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Resume # 8: Erik S. Smith Sr., Network Engineer

Summary

Erik S. Smith Sr. is Cisco Certified Network Associate Network Engineer with over 9 years of strong experience in designing Wireless LAN and WAN Networks. He has substantial experience in surveying and installing network distribution nodes for network wired and wireless access. He has expertise in working with short and long range line-of-site VHF, UHF, SHF and tropo-scatter communications systems. He has in-depth knowledge & expertise in performing maintenance and troubleshooting for UNIX based networks. He holds strong experience in analyzing network needs and designing supporting networks. He has proficient experience in monitoring and maintaining battalion voice and data networks and working with Cisco routers and switches. He possesses profound experience in the integration of wireless technologies. He has good understanding of network infrastructure and protocols and latest LAN/ WAN/ ISP protocols. He has hands-on experience in working with VoIP development. He is experienced in configuring and installing Brocade edge switch stacks. He has strong experience in upgrading and installing Brocade wireless access points. He is skilled in documenting network infrastructure and heat maps for wireless. He has experience in

Erik S. Smith Sr. expertise in working with CISCO network products and services. He has demonstrated ability to communicate effectively throughout all levels of an organization. He has excellent interpersonal and strong analytical skills. He is a good team player, capable of performing under minimal supervision, multi-tasking, meets deadlines as an individual contributor.

Government experience

Defense Language Institute Foreign Language Center, Monterey, CA

Core Competency

Expertise in working with network infrastructure and protocols and latest LAN/ WAN/ ISP protocols.

Substantial experience in monitoring and maintaining battalion voice and data networks.

Skilled in installing network distribution nodes for network wired and wireless access.

Relevant experience in working with CISCO network products and services.

Experienced in receiving and managing Large Extension Node (LEN).

Proficient experience in planning and logistics in a dynamic environment.

In depth knowledge & expertise in working with VoIP development.

Hands-on experience in installing, operating and performing unit level maintenance on assigned equipment.

Well experienced in performing OTDR using Fluke.

Experienced in configuring and installing Brocade edge switch stacks.


Bachelor of Science in Network Communications Management



Client Defense Language Institute Foreign Language Center, Monterey/ 22nd Century Technologies, Inc.



Responsibilities: Surveyed facility and installed network core.

Surveyed and installed network distribution nodes.

Configured and installed Brocade FCX 648S edge switch stacks.

Surveyed 114 buildings for network wired and wireless access.

Upgrade and install Brocade AP7131 wireless access points.

Performed OTDR using Fluke DTX-1800.

Document network infrastructure and heat maps for wireless.

Worked 40 hours weekly.


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Client Defense Language Institute Foreign Language Center Monterey, CA e Data Tech Inc.


Duration Aug 11 – Apr 13

Responsibilities: Surveyed facility and installed network core.

Surveyed and installed network distribution nodes.

Configured and installed Brocade FCX 648S edge switch stacks.

Surveyed 114 buildings for network wired and wireless access.

Upgrade and install Brocade AP7131 wireless access points.

Performed OTDR using Fluke DTX-1800.

Document network infrastructure and heat maps for wireless.

Worked 40 hours weekly.

Client National Training Center (NTC) Plans and Operations Division, Fort Irwin, CA

Position Training Manager

Duration Jun 06 – Jun 08

Responsibilities: Constructed and monitored annual funds allocations of $350,000.

Responsible for planning and logistics in a dynamic environment.

Responsible for the qualification, preparation and forecasting of 590 personnel for both on and off-post schools.

Provided supervision of enlisted personnel.

Supported six officers and five civilians in briefings, preparations, graphics production and distribution of materials across the NTC.

Client Headquarters Company 304th Integrated Tactical Signal Battalion, South Korea

Position Network Operations Chief

Duration Jun 05 – Jun 06

Responsibilities: Received and managed Large Extension Node (LEN).

Oversaw information systems support functions supporting up to 5,000 users.

Monitored and maintained the battalion voice and data networks.

Analyzed network needs and designed networks supporting peninsula-wide exercise.

Worked with Cisco routers and switches.

Performed maintenance and troubleshooting for UNIX based networks.

Supervised a platoon of 45 soldiers.

Responsible for equipment valued in excess of $3 million.

Recognized by the Corps Commander for inspiring others to excel.

Client 226th Signal Company Wonju, South Korea

Position Multichannel Transmission Systems Team Chief

Duration Aug 04 – Jun 05

Responsibilities: Supported Equal Employment Opportunity (EEO) programs.

Mentored and coached 17 candidates for leadership training, resulting in 1 honor graduate and 4 Commandant List awardees.

Worked with short and long range line-of-site VHF, UHF, SHF and troposcatter communications systems.

Installed, operated and performed unit level maintenance on assigned equipment.

Analyzed diagnostics to isolate faults to the Line Replaceable Unit.


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Client Charlie Company 447th Signal Battalion Augusta, GA

Position Instructor/ Writer

Duration Aug 01 – Aug 03

Responsibilities: Developed course curriculum; making it accelerated.

Evaluated lesson plans; making them more efficient.

Promoted regularly from an Assistant Instructor to a Senior Instructor.

Recognized for outstanding participation from the Secretary of Defense during the development of the Theater Medical Information Program.


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Annexure II – Additional Information

Recruitment and Retention

Attracting, hiring, and retaining high-quality talent is critical for TSCTI to ensure successful delivery of services to UCF. TSCTI uses proven approach, processes, people and tools practiced for over 16 years to attract and recruit qualified IT staff to meet UCF intermediate to highly skilled IT requirements. Our proven and established ISO 9001 certified 10 step recruitment process helps us to consistently exceed client, regulatory and other quality requirements.

TSCTI recruiting team consists of 30+ recruiters, data miners and research analysts with average 5 years of recruitment experience supporting government customers. TSCTI proactively recruiting maintain a full pipeline of qualified candidates ready to hire for every one of our contracts. Our recruitment team will work closely with our Accounts Executive to understand UCF requirements for providing best match.

The UCF recruitment process will be executed by a collaborative team of five trained professional recruiters, including a team lead. Working in a shared workspace, team members proceed through the ten steps process in efficient assembly-line fashion. TSCTI Technical Recruitment Manager, Sarah McLaughlin will oversee the recruitment process to assure high quality candidates are delivered to UCF consistently. There are management controls throughout the process. Each of the ten steps has its own key metrics, and team members are held accountable for performance against them. We report on metrics every day, making adjustments to ensure that we’re delivering a client’s objectives as productively as possible. This selective recruitment policy ensures that only the very best of the software industry are inducted into TSCTI and they provide cost-effective solutions to the most challenging information technology needs to meet up to our customers satisfaction. To manage contracts with the UCF, we are proposing following management personnel that will be responsible for tracking and fulfillment of UCF account requirements.

Fig: TSCTI Organization Chart

All the proposed key personnel are highly skilled and equally experienced full time employees of the TSCTI. Our Account Manager and Account Executive will work closely with UCF from our local office. Our team of SME’s with in-depth domain knowledge and extensive project management skills will assist our key management team to keep track of UCF account requirements and needs.

# Name Position Title/Role # of years engaged in similar services

1. Ramanjit Singh

Account Manager 17+ years of Program Management and Account Management

2. Jatin Khanna Account Executive 17+ years of Account Management

3. Sarah Mclaughlin Recruitment Manager 10+ years of Recruitment Services

4. Kulpreet Singh Employee Care Manager 13+ years of Human Resource Management

5. Sandy Croft Sr. Technical Recruiter 7+ years of Recruitment Services


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Methodologies and Approach to Staff Skilled Candidates

TSCTI’s proven sourcing methodology includes proactive and reactive approaches to source candidates that match the skill sets related to UCF Statement of Work.

Proactive Approach

Step 1 – Understanding the Client: After securing the IT contract, TSCTI identifies the team and the defined responsibilities for each member of the contract. The first step in this process is that Account Executive drafts a report that reflects our understanding of the client. This report provides input to the recruiting manager about the nature of work at the client site which includes their current application with technologies used. It also details the client’s future acquisition and development plans for their IT needs. It also explains about the location parameters.

Step 2 – Building Network: Based on the input received from the Account Executive, the recruiting team starts the proactive approach to identify the resources internally and externally to build a database for the client. This work includes making calls to candidates, introducing our new client and establishing a relationship with them. Our team also shares our success of this contract and the nature of technology involved with our previous consultants who worked with us in the past. TSCTI uses Job Fairs, advertisements, and referrals to build our consultant database. The consultants are added into our database only after screening process.

We have been using this proactive approach to build database for UCF and have over 10,000 resumes in our database meeting UCF requirements.

Reactive Approach

The work is initiated as soon as we get the task order / sourcing requirement from the client. The task order is immediately entered into our centralized recruiting portal, Zoniac. The Account executive understands the requirement of the client based upon the task order received from them. This includes an understanding of the project requirements, SOW, hardware/software environment, qualification, experience, mandatory and desirable skill set requirement. The Accounts executive drafts a requisition about the requirement and submits the requirement in Zoniac along with sending it to the recruitment manager. From there, recruitment team will source the candidate using one of following sources. After finding 4-5 consultants per requirement, the screening process is triggered.

Internal Staff: TSCTI has a staff of 300+ people experienced in various IT skills. TSCTI regularly checks on project end dates of these consultants and submit those, whose projects are going to end and are a good match for the requirement.

Internal Referrals: In parallel, we share the requirements with our consultants by posting them on our internal web site for internal referrals.

Internal Resume Database: TSCTI has an internal resume database of more than 250,000 pre-screen resources, which is growing every day as we work proactively on building database after understanding our client’s requirements. We have over 10,000 consultants meeting UCF requirement.

Job Sites: TSCTI has accounts with popular job websites, such as Monster, Dice, Indeed, CareerBuilder, etc. This provides an access to a wide pool of resources across nation.

Advertisement: TSCTI posts all the requirements on its own website and with other government employment agencies.

Incumbent Capture: In case, the Task Order is not new and was previously awarded to another company, TSCTI will consider retaining the current staff to be very critical in maintaining continuity of operations. We will take every effort to retain as many incumbents as possible with the approval of the Contracting Officer. Our Transition Manager will discuss with the Contracting Officer and compile a list of all incumbent staff UCF would like to retain for this effort. Our objective is to retain highly skilled and motivated personnel. We will allocate an experienced HR manager to work with the Account Manager to coordinate the on-boarding activities for incumbent personnel. We offer compe-titive salaries, benefits, and a signing bonus if willing to join our team. To attract and retain the current incumbents, we provide benefits based on their experience with current contract.


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Figure : Recruitment Approach Our 10 step recruitment approach will

help UCF in recruiting and retention of candidate with fast pace thus

minimizing the project start time.

Methodology and tools used to ensure consistency To ensure consistence best fit, TSCTI use ten-step recruiting framework, also referred to as our recruitment productivity process, which breaks recruitment down into ten clearly-identifiable steps shown in figure below. Our experience, proven through the successful management of over 100 IT contracts supporting 80 federal, state and local clients in over 37 states, has shown that each step is essential for recruitment success, no matter how large the hiring volume or how deep the logistical complexity is. Each of the ten steps has its own key metrics, and team members are held accountable for performance against them. We report on metrics every day, making adjustments to ensure customer satisfaction.

TSCTI aims to ensure that a transparent and unbiased recruitment and selection process is followed; one that results in the appointment of the best candidate, based solely on merit and best-fit with organizational values, philosophy, and goals of our clients. The factors that make our process unique are the way we execute these steps and TSCTI’s long established, proven IT staffing experience. Science and Business IT staffing is a TSCTI core competency executed according to best practices developed through over 16 combined years process analysis and optimization.

Following table provides step by step description of 10 step recruitment process.

Recruitment Process Responsibility

Client Requisition

Analyze UCF staff requisition and write synopsis of the requisition

Submit position description and client requirements in Zoniac tools

Project Manager / Account Executive

Identify Consultant

Assign to TSCTI team lead through Zoniac tool

Check if there is matching skilled consultant available “on bench”

Identify existing skill sets and candidates within TSCTI Zoniac database

Share job profile to all consultants by posting it on our website and sending mailer to approved consultants for referrals

Post job to external job sites (TSCTI website, Dice, Monster, CareerBuilder)

Recruiting Manager

Pre-Screening

Execute a comprehensive prescreening that confirms previous experience, motivation, salary, skill level, clearance, and potential team-fit. Pre-Screening includes online test using Prove-It, Brain bench and internal tools

Discuss salary requirements and relocation needs with candidates and update in

Technical Recruiting Team and Qualified Technical Screening Team


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Zoniac

Evaluate attitude and aptitude by discussing team scenarios

Provide TSCTI overview and explain benefits

Interview

Technical Skill Evaluation

Conduct initial assessment of the candidate’s technical qualifications

Conduct online test for specific technical skills

Conduct detailed technical interviews based on job requirement Soft Skills Evaluation

Evaluate candidate’s communication, creativity, analytical thinking, diplomacy, flexibility, change-readiness, problem solving, leadership, team building, and listening skills

Technical Recruitment team and Qualified Technical Screening team

Evaluation

Prepare the feedback form to summarize the results of the interview and update Zoniac with qualified consultants

Relay interview results to the consultants

Check consultant’s references

Project Manager / Accounts Executive Technical Recruitment team

Consultant presentation and Setting up Client Interview

Create skilled matrix matching required skills with experience of consultants to present consistent skill summary to client

Submit resumes with a Skill summary of the selected consultants and references to client

Discuss interview schedule with hiring manager for pre-qualified consultants

Set face to face or telephone interview depending upon the client’s requirements

Technical Recruitment team Project Manager Account Executive

Criminal, background and Drug Check

Conduct criminal, credit and background check including driving record and sexual offender database search

Conduct drug check for selected consultants

Verification of employment, education, certifications and licenses

Employee care

Offer

Complete all due diligence before extending an offer to successful consultants

Extend the offer

Share candidate’s decision or initial response with hiring managers

Employee care

Joining

Inform the joining date of the candidate to the client

Conduct e-Verification

Candidate joins the project on specified date

Employee care Project manager / Account Executive

Ongoing Support and Training

Conduct training on need/ project basis

Update PDP (Personal Development Plan) of each consultant

Employee care

Table: Recruitment Process and Responsibilities Step by step process to recruit candidates for successfully achievement of UCF mission

TSCTI uses a recruitment portal called “Zoniac” which provides an easy to interface to our Technical Recruiters and accounts team. Two figures on next page are screen shots of our Zoniac implementation. Zoniac provides very tight collaboration in various teams included in the whole recruitment process. Our recruitment manager keeps a close eye on the recruitment process using Zoniac. It provides various tools and features such as, requirement status, number of requirements currently opened, assigned recruiters, submissions made by recruiter, etc. Zoniac currently has more than 250,000 resumes in its database. With the combination of our management controls, our ten-step recruitment process, along with tools like Zoniac, we ensure consistency in recruiting, screening, and presenting each consultant to UCF. Our


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Project manager with support from our Account Executive and Recruitment Manager, Ms. Sarah McLaughlin, will oversee the process flow to ensure consistency throughout the ten steps and to assure high quality candidates are delivered to UCF.

Zoniac Dashboard An end to end recruitment tool, which provide easy interface to our recruitment and accounts team.

Zoniac Candidate Screen It allows us to search, match, track and place more candidates into the right jobs, quickly and obviously with less effort.


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TSCTI Retention Plan

TSCTI has embraced a strategy – “Employee as Partner” – that places the needs of employees before the needs of the company. Our approach to attract top talent and retain them is based on our ‘Hire and Retain’ Program developed and implemented by our Human Resources (HR) Department. The application of the critical elements of this program has resulted in less than 10% attrition rate in our staff over the past five years. The following diagram shows the overview of our retention plan.

The approach is built upon three basic steps: stabilize, mobilize, and energize.

Stabilize (The Foundation) – The first step to retaining people is to attract, develop, promote, and retain the best professionals. We remain an employer of choice by consistently presenting TSCTI’s brand values, ensuring we have leading-edge HR management in place, and maintaining a well-defined diversity policy.

Mobilize (High-Performance Workplace) – There is always a consistent focus to accelerate a high-performance workplace by integrating the “what” and “how.” “What” refers to the balanced scorecard, TSCTI value statement, and supporting behaviors chart. These are important tools in the hands of the work force to ensure a high-performance workplace. Then the “how” is addressed through a closed-loop process comprising of goal setting, assessing performance, monitoring and providing feedback, and rewarding performance.

Energize (Best Place to Work) – Critical to our retention strategy. We strive to energize by:

Promoting a healthy work-life balance program through flexible work arrangements

Listening to employees through periodic climate surveys, annual employee satisfaction surveys, and other channels

Providing all employees with tools, resources, and a supportive environment that values diversity and good citizenship

Compensation and Benefits - TSCTI provides a competitive compensation and benefits package. Our salary data is constantly updated based on industry surveys and U.S. Department of Labor Wage Reports. We provide flexible health benefits that allow our employees to choose from a variety of plans to meet their own needs and the needs of their families. Our family-friendly policies and programs help balance their personal and professional lives.


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Some of benefit packages that TSCTI offers are:

Annual 360 degree Review and Appraisal Competitive Vacation Plan

Vision and Dental Insurance Sick Leave

Health Insurance Relocation Assistance

Life Insurance 401 k Plan

Disability Insurance PC Purchase Program

Workman's Compensation insurance Performance-based bonuses

Annual Paid Holidays Federal and State Unemployment

TSCTI has established many other employee recognition policies including quarterly, annually and on-the-spot awards. TSCTI solicits regular feedback from customers and communicates with their respective Human Resources departments to recognize significant accomplishments. TSCTI continually reviews award criteria to make sure they are still relevant and conducts annual survey with employees to get feedback on this program and for improvements.

Customer Support

Customer and personnel working at client sites are the two key pillars of our success. TSCTI fully focuses on and has proven processes in place to keep a happy customer and motivated employee.

Dedicated Customer Focused Organization: TSCTI has dedicated Customer Focused organization called Customer Business Units (CBU) with dedicated Customer Business Executive (CBE) / Accounts Manager to work with our customers. We recognize that there is always need of escalation process to fulfill customer's concerns. We are committed to resolving such issues very quickly and efficiently. We clearly define a CBE / AM and escalation process at start of project along with backup account manager for each account. To ensure 100% satisfactory support, TSCTI executive’s themselves get involved in case of escalation and make sure that customers’ concerns are taken care of immediately.

We have well defined processes to ensure customer satisfaction which start from fulfilling client requirement with right resource and further it includes

Contract management

Customer communication

Issue resolution, escalation

Project monitoring

Personnel replacements

Our account team is always in touch with the customer, and formal communication includes monthly consultant feedback and project reviews with customers. UCF management staff will have access to TSCTI’s local staff and key management through direct telephone numbers (including cell phones) to facilitate direct contact and communication with UCF management staff.

TSCTI always gives top priority to meeting customers’ needs and resolving their issues. In case of issues arising from TSCTI ends, TSCTI will take fully responsibility and cover all the required costs. For example, if a placed resource proves unsuitable for a task due to inadequate credentials or knowledge not obvious at the time of placement, TSCTI will absorb the cost to UCF of the resource's services and promptly provide a suitable replacement.

Once an issue is raised or a requirement is received, an acknowledgement mail is sent back to the customer by the Account Manger within an hour. If acknowledgement is not received within an hour, the customer can escalate it to the next higher level. TSCTI checks the status of an issue every hour till the issue is resolved.

TSCTI Key Management work diligently with its clients to identify client’s needs and to provide best resources for those needs using continuous effective communication channels. TSCTI vigorously follow up on all projects to ensure client/ consultant compatibility and satisfaction and monitor progress to ensure successful completion of each assignment. Continual detailed feedback from both employees and clients ensures that TSCTI is meeting its goals. The feedback gathered helps TSCTI to improve its consultant benefits, service offerings, and placement procedures.


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Annexure III – Acknowledgement of Addendums

Addendum 1


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Addendum 2


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Addendum 3