iq ar - Confederation of Indian Industrynewsletters.cii.in/CII_may/may.pdf · Club’s growing membership and number of Indian Award winners bear testimony to the services provided

May 2012

CII Institute of Quality’s

(CII-IQ) enhanced activities

during 2011 were a reflection

of the resurgence of the

Manufacturing and Services

Industry and the general

economic recovery in the

Indian industry from the

earlier global downturn. CII-IQ continued its Mission

o f p r o v i d i n g p r e m i e r

training, counseling, maturity assessments, platforms for

sharing and learning, besides handholding services to

members and Industry to enhance the overall

productivity, with a Vision to be a world class Academy

of Excellence. In its quest to enhance the competitiveness

of Indian industry, CII-IQ continued its efforts in

providing services to its members in the different areas of

Quality and Competitiveness. During the year, the areas

of focus were expanded beyond Manufacturing &

Services to include emerging sectors like Infrastructure,

Healthcare and Retail. The Institute’s offering included

services in Business Excellence, Standards &

Conformity, TPM, Lean and Education. In this journey,

CII-IQ reached out to over 6000 senior and middle level

managers from over 2400 organisations through nearly

151 training programmes and seminars on Quality and

Competitiveness, at different locations, around the

country. The highlights of the year included the 10th CII-IQ

Anniversary Day Lecture by Chief Guest Dr A P J Abdul

Kalam, Former President of India and the Flagship event

National Quality Summit (NQS) addressing issues of

Competitiveness, Quality, Innovation & Excellence.

NQS 2011 had over 50 eminent speakers from

manufacturing and service industries speaking to over

800 participants.

Our sustained effort in spreading the message of Business

Excellence in Indian companies continued to be well

received by Industry. During the year, 26 programmes

relating to Business Excellence were conducted reaching

out to over a thousand participants from 146

organisations, across India. In addition “On line and Off

line Tools” for Self Assessment, to assess the maturity of

organizations on Business Excellence were launched.

This year, 58 organisations, from large and small

businesses, were recognized as part of the CII-EXIM

Bank Award for Business Excellence. Speaking at the

Award ceremony Chief Guest Mr Santosh Hegde, Former

Lokayukta, Karnataka emphasized the importance of

Ethics and the resulting Quality in Governance. He

brought out that the accountability and transparency as the

keys for good governance.

CII-IQ recognizes the increasing role of Standards and

Conformity Assessment practices in overcoming trade

barriers and facilitating promotion of cross border trading,

together with the need to nurture Quality culture among

Indian industry, a need strongly articulated in the 11th

Five year Plan document of India. CII-IQ manages the

“Standards and Conformity Assessment Task Force”

(SCAT) and organized two Seminars on REACH

compliance with the cooperation of the European

Chemical Agency, Union Ministry of Chemicals and

Fertilizers and Sustainability Support Services, Sweden.

CII-IQ also prepared a policy paper on “Chemicals Safety

Management” and submitted to the Union Ministry of

Chemicals and Fertilizers. Based on a special request

from ISO, CII-IQ hosted a technical session on the “ISO

Open Day” during the ISO General Assembly held in New

Delhi during October 2011. Member companies of CII

presented case studies on the use of International

Standards and their benefits to industry. CII-IQ has since

signed a MOU with QCI for development of industry lead

standards and their certification. A series of programmes

based on Quality Management Systems were organised

during the year.

In the area of Total Productive Maintenance, CII-IQ

continued to facilitate the manufacturing sector, through

consultancy and training programmes, to continually

improve the productivity of Indian shopfloors. The TPM

Club’s growing membership and number of Indian Award

winners bear testimony to the services provided. 20 Indian

companies and 8 overseas companies, supported by the

TPM Club of CII-IQ were proclaimed winners of the 2010

TPM Awards announced by Japan Institute of Plant

Maintenance (JIPM) in Japan. CII has been instrumental

in the spread of TPM in India since 1998 with JIPM and

JIPM Solutions Co Ltd as Pakistan, Saudi Arabia, Turkey,

Bangladesh, China, Indonesia, Romania, Mexico, USA,

Russia, Greece and Switzerland. So far, 121 companies

had won the TPM Awards from Japan Institute of Plant

Maintenance (JIPM). TPM Club India of CII-IQ

successfully organised the 11th TPM National

Chairman’s deskFrom the

2

Confederation of Indian Industry

Conference and the 16th and 17th Kaizen Conferences,

during 2011.

CII Institute of Quality, so far conducted 14 batches of Six

Sigma Black Belt Certificate Courses across the country.

245 participants from 105 organisations received training

and successfully implemented over 300 projects in their

own organisations resulting in savings of over Rs 22

million. The Fifth National Conference & Competition on

Six Sigma was successfully organised by CII-IQ bringing

together Master Black Belts, Black Belts and Green Belts

to exchange ideas and share the success stories to improve

the capabilities of their business processes.

CII-IQ as part of its commitment to promote Safe Roads

with a vision to make a significant contribution to the

corporate world in achieving sustainable reduction of the

unacceptable toll of deaths and injuries from road crashes

in India. Towards this, CII-IQ continued to promote a

Voluntary Standard for Road Safety for Corporates in

Bangalore. The value adding Voluntary Code was

developed with the involvement of various stake holders

like regulators, transporters and corporate houses.

Our endeavour to position India as a major global player

in the processed food sector and to ensure safe and quality

food in India continued in 2011. Various Food Safety and

Quality initiatives were undertaken during the year,

including launching of a number of new training

programmes covering emerging areas like Global Food

Safety Initiative (GFSI Standards), Food Safety and

Standards Act, Two day Assessor Training Modules for

Food Safety Award, Food Safety in Supply Chain etc. The

winner of the National Award for Food Safety 2011 for

Large Manufacturing Sector was Britannia Industries

Ltd., Delhi. CII-IQ in partnership with Industry &

Ministry of Food Processing Industries for the first time

conducted over 30 Open Programs towards Capacity

building of Indian Food Sector in remote areas of North

East like Silchar, Agartala, Jorhat, Dibrugarh, and

Guwahati. The 6th National Summit on Food Safety and

Quality, the annual CII National flagship Summit on Food

Safety and Quality in Delhi was attended by more than

160 Food professionals, Regulators & Experts with

participation from FSSAI, Ministry of Consumer Affairs

& FAO, CEOs and Academic Experts. The Summit

deliberated on issues of national priority and industry best

practices.

CII-IQ organized various programmes during 2011 to

help create a roadmap for excellence in schools. to

reinforce its commitment to the field of Education

Excellence The National Summit on Quality in Education

had over 500 delegates representing teachers, principals,

school administrators and students. In addition Regional

Summit on Quality Education at Coimbatore and School

Excellence Conclave in Chennai & Erode were

conducted, with the aim of empowering next generation

educational Institutions Quality-imbibed, CII-IQ

continued to offer training programmes and counselling

services on TQM principles and practices to schools and

colleges across the country, including location like Port

Blair. New of modules were developed for Education

Excellence Programmes for School Leadership and

delivered for Central Chinmaya Mission Trust covering

over 30 schools, across the country. Based on feedback

received a number of other School chains are evincing

interest to emulate. The first awareness programme for

Organization of Muslim Educational Institutions and

Associations of Tamilnadu for improving the Quality of

Education in their 300 member schools was also

undertaken.

In many ways, the year 2011 proved to be yet another

significant and eventful year in our Quality journey.

I am privileged to have the support of committed and

knowledgeable members of the Advisory Council who

have given valuable insights and directions towards

shaping the Institute’s activities and programmes.

Going forward, CII-IQ has plans in further strengthening

its interventions in all the verticals of its area of work

adding new products, services and initiatives to benefit

new stakeholders in industry and new sectors of industry

and economy.

All of us in India are aware of the current economic and

social scenarios and challenging times ahead. CII-IQ is

committed to continue to contribute to build stronger

India, with improved the Quality Of Life, through its

services for capacity and capability building.

I hope you will find this report on the endeavors of CII

Institute of Quality interesting and informative.

Regards

N KUMARMay 2012


CII-IQ’s Vision

To become an International Centre of

Excellence for Training and Development

on all aspects of Competitiveness through

quality.

CII-IQ’s Mission

To leverage the Quality Movement to

transform India into a better place for all it’s

citizens.

CII-IQ ADVISORY COUNCIL

4

Mr N Kumar Chairman, CII Institute of Quality &

Vice Chairman, The Sanmar Group

Mr K N Shenoy Chairman, Sobis Software India Pvt Ltd

Mr S GopalakrishnanChief Executive Officer & MD, Infosys Technologies Ltd.

Mr Chandrajit BanerjeeDirector General, Confederation of Indian Industry

Mr Rakesh BiyaniDirector & CEO-Retail, Future Group

Mr Ramesh DatlaManaging Director, ELICO Limitedy

Mr Bijou KurienPresident & CE- Lifestyle Reliance Retail Ltd

Mr Ajay S ShriramChairman & Senior Managing Director, DCM Shriram

Consolidated Limited

Dr Preetha ReddyManaging Director, Apollo Hospitals

Mr R C BhargavaChairman, Maruti Suzuki

Mr Bhaskar BhatManaging Director, Titan Industries Ltd

Mr M M MurugappanChairman, Parry Enterprises India Limited

Mr Bazmi HusianManaging Director, ABB Ltd


CII INSTITUTE OF QUALITYANNUAL REPORT 2011

2011 OverviewThe enhanced activities of the CII Institute of Quality

(CII-IQ) were a reflection of the resurgence of the

Manufacturing and Services Industry and the recovery

from the earlier global downturn.

CII-IQ continued its mission of providing training,

counselling, maturity assessments, domestic and

international study missions for sharing of best practices

and learning, besides its handholding services to industry

to enhance overall productivity with a vision to be a world

class Academy of Excellence. The areas of focus were

expanded beyond Manufacturing & Services to include

emerging sectors like Infrastructure; Healthcare and

Retail during the year, offering services in Business

Excellence; Standards and Conformity; TPM, Lean, Six

Sigma; Food Safety & Quality and Education.

The flagship event National Quality Summit with the

theme “Creating Brand India through Quality” had

over 50 eminent speakers from manufacturing and service

industries speaking in 12 Sessions to over 800

participants. Addressing issues of Competitiveness,

Quality, Innovation & Excellence, the key message

emanating from the Summit was a common view held by

leading corporate heads from the public and private

sectors that the current global economic turbulence could

not be wished away.

NO

1 151

440

2416

6129

Training programmes

Training-days

Executives impacted

Organisations touched

2

3

4

Parameter Detail

From left to right: Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India, Mr Ashok Chawla, IAS

(Retd.), Chairman, Competition Commission of India (CCI), Mr B Muthuraman, President, CII & Vice Chairman, Tata Steel Ltd, Mr N

Kumar, Chairman, CII Institute of Quality & Vice Chairman, The Sanmar Group and Ms Greeta Varughese, Senior Director & Head -

Institute of Quality at the inaugural session of the National Quality Summit with the theme “Creating Brand India through Quality” on

1st December, 2011 at Bangalore.

Events

2011 At a Glance

5


Even though the recession and economic volatility spread

across leading economies from USA to Europe had started

to impact the Indian economy, India still had the resilience

to manage a decent growth rate on the strength of its

strong domestic markets.

In his Inaugural Address at the Summit with the theme

“Creating Brand India through Quality”, Mr Ashok

Chawla, IAS (Retd.), Chairman, Competition

Commission of India (CCI) said that the 1991 reforms

with its changes in physical control, trade policies, tax

regime and regulatory reforms, was the ‘watershed” for

the Indian economy which led it to its liberalization and

thence to its globalization.

It was a known fact, he said that deregulated sectors like

Telecom have far out-performed those of Fertilizers,

Pharma and Sugar which were yet to reach their potential.

The devolution of State control to market control had led

to the evolution of competition, he said. He elaborated

how Competition policy and law had led to anti

competitive pricing, regulated Mergers and Acquisitions

and removed barriers to trade. Competitive regulations,

he said while allocating resources optimally, had

benefited the poor more than the well off and had become

the fourth pillar of Public Policy complimenting Fiscal,

Monetary and Trade regulations.

Creating a distinction with the earlier MRTP Act, enacted

to prevent economic concentration which proved

inadequate as it relied on size and structure of companies,

The Competition Commission Act was more oriented

towards the behavior of companies and was based on

“rule of reason”. While commenting that cartels though

considered criminal abroad were treated with only higher

punishment in India, Mr Chawla said that the

Commission was alive to the economic and business

aspirations of the Indian Industry and one of the ways to

support it was through a quick approval process for

mergers and acquisitions. “Business dominance is not

frowned upon, it is the abuse of dominance that needs to

be regulated”, he said.

In his address, Mr B Muthuraman, President, CII & Vice

Chairman, Tata Steel Ltd complimented the Institute of

Quality for having championed the quality movement in

India and felt that its performance was the best amongst

all the CII Centers of Excellence in the country. Reflecting

on the pre 1991 administered economy days, he opined

that protection had only bred poor quality and low

profitability. It was the successive reforms which was the

foundation of what was built which led to improvements.

He recalled the quality mission to JUSE, Japan having a

cascading effect in the Indian industry which made

companies more competitive and win various Quality

Awards like the Deming Prize. His mantra was that

continuous improvement efforts needed to be pursued to

be in readiness for economic reforms, which, he said,

were bound to follow. “There can be no growth without

competitiveness and there can be no competitiveness

without quality”, he said. The Quality message however,

he felt, was not wide spread enough and needed to reach

the SME sector and not just remain confined to large

enterprises. In the given world scenario, where Europe

was “living beyond its means” and the USA needing to

implement “unpleasant measures”, Indian economy was

in far better shape. While alluding to the “Theory of

Constraints”, it was a change in process improvements

and not technology that would be the differentiator to

improve competitiveness, he said. Quality, he concluded,

needed to be taken to every corner of India and suggested

that Institute of Quality spread its reach to carry the

quality message all across.

Mr T C A Ranganathan, Chairman and Managing

Director, Export-Import Bank of India recounting his

organization’s proud 19 year association with CII, noted

that India with its skilled leadership would soon be the

third most preferred destination and the fourth largest

Effective competition is a basic requi rement for e ff ic iency & improvement of Quality

Quality as a concept is not restricted to any part icular act iv i ty. Whi le manufacturing is a focus area, Quality is something that every area should embrace as a mission and way of life

…Ashok ChawlaIAS (Retd.),

Commission of India Chairman, Competition

6


economy in PPP terms. He added that Asia and Africa

would be the next growth engines of the future. While

elaborating on the composition of Indian exports and

Imports, in the given turmoil in the western world, he felt

that India had all the potential to be a large manufacturing

hub in the future. Quality, he felt, was the benchmarking

of future expectations and innovation and improvement in

standards would drive it in this quest of brand building. He

also commented on the low levels of expenditure on

Investment, Innovation and Research & Development in

India which was mostly routed through the Public Sector.

Ten countries, he said, conducted nearly 80% of the

world’s R&D. The Indian spend on R&D stood at a mere

0.8% of the national GDP which was far lower than that of

Korea (3.2%) or the USA (1.9%). With appropriate fiscal

support systems, it is planned to increase this to 1.4% of

the GDP in the 12th Five Tear Plan.

In his opening remarks, Mr N Kumar, Chairman, CII

Institute of Quality & Vice Chairman, Sanmar Group

reiterated CII’s national commitment in building a

“Nation of Quality” and how the Quality Summit,

renamed as the “National Quality Summit” has been

showcasing it successfully. Tracing the history of the

quality movement over the last 25 years, he recounted

how the setting up of the Institute of Quality and Dr V

Krishnamurthy taking over as the as Chairman, National

Committee on Quality proved crucial for the “Quality

Movement”. The latest milestone in quality engagement,

he announced, was the proposed CII-IQ MoU with

Quality Council of India for a project to develop a

certifiable standard on Grievance Redress Mechanism,

which would be modeled around the guidance standard

ISO 10002. As part of CII’s endeavor in taking India to the

pinnacle of a developed country with quality as its

foundation, he enumerated the three significant

characteristics of Brand India; the world’s largest and

vibrant democracy with unity in its diversity, a rich

knowledge of manpower with the world’s youngest

population and some of the most intellectual brains in the

country with an advantage of proficiency in the English

language, backed by a buoyant economy. This branding,

he concluded, would usher in an equal India, a better

governed India and at the same time, a competitive India

having a rich heritage with an even richer future.

Case studies were also presented by Reliance Retail,

Zensar Technologies, Cavinkare, Ford India, Dell India,

Mahindra & Mahindra, Cass Business School and Titan

Industries at the Summit.

The Business Excellence Nite, forming a part of the

National Quality Summit, was a gala function in which

the luminaries of Indian business and industry were

awarded for their un-relenting pursuit of business

excellence. 58 organisations, from large and small

businesses, were recognized. The Assessors of the CII-

EXIM Bank Award for Business Excellence were also

felicitated.

Though this year 58 companies participated in the BE

awards, there were no winners for the Award. The award

process, an annual ceremony, is an occasion where Award

winning companies are felicitated for their achievements

in their journey to excellence. It is a prestigious and

befitting industry recognition of these companies who

have applied to be assessed by panels of trained assessors

through a transparent and rigorous methodology based on

the European Foundation for Quality Management

(EFQM) Model. Through processes of Assessments,

Consensus, Scoring, Jury Meetings, Site visits by

distinguished professionals and academicians, applicant

companies finally receive a feedback report. Such

independent assessments become significant learnings

for further improvements. Such exacting standards in

self-assessment and external evaluation have made this

Award a coveted benchmark of excellence. Others who

attended the Awards Distribution and Assessors

Felicitation included Mr T V Rao, Chief General

Manager, EXIMIUS Centre, Bangalore, Mr Harish

Bijoor, Brand-expert and Chief Executive Officer, Harish

Bijoor Consults Inc., Dr H Sudarshan Ballal, Medical

Director, Manipal Hospital, Dr V K Koshy, Former CMD,

BEL Ltd, Mr R Srinivasan, Past Chairman, CII Karnataka,

Mr C P Rangachar, Managing Director, Yuken India Ltd

and Mr L Krishnan, Managing Director, Taegutec India

Pvt Ltd.

As part of the Business Excellence Awards Nite, Chief

Guest Mr Santosh Hegde, Former Lokayukta, Karnataka

spoke on ethics and resulting Quality in Governance. He

said that accountability and transparency was the key for

good governance. Tracing the history of the evolution of

governance practices, starting from the framing of the

Constitution of India, he implored that Indians woke up

Business Excellence Award Nite

7


Mr Santosh Hegde, Former Lokayukta, Karnataka (centre)

being given a standing ovation after his speech on Good

Governance at the National Quality Summit. To his right

Mr N Kumar Chairman, CII Institute of Quality and to his

left Mr C V Subrahmanyam, Principal Counsellor, CII-IQ

and realized that they were governed by the

representatives elected by them. Similarly, the need for a

humane attitude and humanitarian considerations needed

to become the corner stone of governance in the country.

Justice Hegde also handed over the CII National Award

for Food Safety 2011 to Mr Vinay Singh, Vice President,

Supply Chain & Mr V K Pruthi, Regional Manufacturing

Head of Britannia Industries Ltd, Delhi Unit. The award

was given to recognize them for their role model

commitment and the involvement of their people,

suppliers and vendors to effectively put in place a

continual improvement process of its Food Safety

Systems through integrated Quality, ISO 22000 and ISO

14000 certified systems. This was the second year of the

Award.

Earlier, Mr N Kumar, Chairman, CII Institute of Quality

and Vice Chairman, Sanmar Group in his welcome

address emphasized on the need for good governance in

the country. He said that one of the prime drivers of India’s

journey towards becoming a developed nation is the

Public Private Partnership model. He also said that the

imperatives of democracy, however, are forcing Indian

political leadership to look deeper at issues of poverty,

inequality and suffering of the common man. According

to him the world today is looking at India with respect and

considers India as one of the ideal economic growth

models. Addressing the criminalisation of politics and

corruption would be two major challenges in the

establishment of good governance practices.

The Valedictory Session ended with a highly motivating

session where His Holiness Sri Sri Ravi Shankar,

Founder, Art of Living Foundation spoke on how one

could improve the quality of human life. While stressing

on bringing down the wall of resistance to improve

interpersonal communications, he dissuaded people from

aping without thinking. Business prosperity, he said,

could be achieved by handling knowledge,

administration, finance and work force with a human

touch. Briefly touching on the issue of corruption, he said

that it was further propagated by the silence of the good as

compared with the voice of the bad. Mr C P Rangachar,

Managing Director, Yuken India Ltd as the Session

Chairman briefly introduced His Holiness to the

delegates. Mr N Kumar, Chairman, CII Institute of

Quality, while announcing the date for the next Quality

Summit, thanked all participants for their support in

making the Summit a grand success.

8

Britannia Industries Ltd, Delhi Unit team, receiving the

CII National Award for Food Safety 2011 from Mr Santosh

Hegde, Former Lokayukta, Karnataka in the presence of

Mr N Kumar Chairman, CII Institute of Quality

A c c o u n t a b i l i t y a n d transparency is the key for good governance

…Santosh Hegde


9

His Holiness Sri Sri Ravi Shankar, Founder, Art of Living Foundation speaking at the Valedictory Session of the National Quality Summit,

2011.To his left, Mr N Kumar, Chairman, CII-IQ

Other Speakers at the National Quality Summit, 2011Mr Narendar Pani, Former Editor, The Economic Times and Professor, National Institute of Advanced Sciences; Mr

Bijou Kurien, President and Chief Executive, (Lifestyle), Reliance Retail; Mr Ganesh Natarajan, Vice Chairman &

Chief Executive Officer, Zensar Technologies and Co-Chair, CII Knowledge Council 2011-2012; Mr C K

Ranganathan, Chairman & Managing Director, Cavinkare Pvt Ltd; Professor ManMohan S Sodhi, Executive

Director, Munjal Global Manufacturing Institute, Indian School of Business and Head of Operations and Supply, Chain

Management Group, Cass Business School, City University, London ; Mr Madhu Kannan, Managing Director and

Chief Executive Officer, Bombay Stock Exchange (BSE) ; Mr M Lakshminarayan, Managing Director and Country

Manager, Harman International India Pvt Ltd ; Mr Michael Boneham, President and Managing Director, Ford India;

Mr Ashok Sharma, Executive Vice President- Agri & Engine, Application Business - Farm Equipment Sector,

Mahindra and Mahindra Ltd ; Mr M R Sundaresan, Executive Director, Dell India Pvt Ltd ; Mr N G Subramaniam,

Executive Vice President & Global Head- Emerging Business, Tata Consultancy Services Ltd ; Mr J J Patel, Vice

President- Global Technology and R&D, Crompton Greaves Ltd; Mr C K Venkataraman, COO-Jewellery Division,

Titan Industries ; Mr Puneet Bhatia, Director – IBSG, Cisco Systems India Pvt Ltd; Mr Harish Bijoor, Brand-expert

and Chief Executive Officer, Harish Bijoor Consults Inc.; Mr Vishal Bali, Chief Executive Officer, Fortis Healthcare;

Mr Sidharth Singh, Vice President-Foods, Hindustan Unilever Ltd; Mr R Srinivasan, Past Chairman, CII

Karnataka; Mr Thimmaiah N P, Managing Director, Honeywell Turbo (India) Pvt Ltd; Mr Rajendra R Deshpande,

Executive Director, Kirloskar Oil Engines Ltd; Mr C D Gunjal, Director-Quality Operations-Asia Pacific,


Johnson and Johnson; Mr C Mahalingam, Executive VP and Chief People Officer, Symphony Services & President,

NHRD Network; Mr A K Padmanabhan, President, Centre of Indian Trade Unions; Mr Ashok Reddy, Managing

Director, TeamLease Services; Mr Glenville da Silva, Chairman, Indian Earthmoving & Construction Industry

Association Limited (IECIAL) and Vice President Business Development Asia, Volvo Construction Equipment; Mr

Venkatesh Balasubramanian, Professor, IIT Madras; Mr Venkataram Arabolu, Managing Director, British

Standards Institute (BSI); Mr Siva Nagarajan, Managing Director, Mother Dairy Fruit & Vegetable Pvt Ltd; Mr J

Sridharan, President, Corporate World Class Manufacturing Cell, Aditya Birla Management Corporation Pvt Ltd.;

Mr Ishan Manaktala, Managing Director and Head of Asia, Netik Worldwide; Mr Krishnakumar Natarajan, CEO

and Managing Director, Mindtree Ltd; Mr V Ramaswamy, Global Head –ION, Tata Consultancy Services Ltd; Mr R

Srinivasan, Past Chairman, CII Karnataka; Mr V M Rajasekharan, Chief Executive Officer, ITC- Agarbatti & Safety

Matches Business; Mr Vijay Chadda, CEO, Bharti Foundation; Mr Milind Kamble, Chairman, Dalit India Chamber

of Commerce; Mr Chandramouli Venkatesan, Director – Snacking, India & Strategy, South Asia & Indo-China,

Cadbury India; Mr Bhaskar Bhat, Managing Director, Titan Industries; Mr Ramesh Datla, Chairman, CII National

MSME Council and Chairman & Managing Director, ELICO Ltd; Mr Ravi Kharul, Vice President- NPD (Scooter),

TVS Motor Company Ltd; Mr Tajinder Vohra, Chief Operations Leader, ABB Ltd; Mr Ravi Sam, Managing

Director, Adwaith Lakshmi Industries Ltd; Mr M A Saleem, IPS, Additional Commissioner of Police-Traffic,

Bangalore; Mr Rajeev Gowda, Professor, IIM Bangalore; Dr Nandakumar Jairam, Chairman, Columbia Asia

Appreciating CII’s efforts of injecting quality into all

products and services for its members, right from1986,

Chief Guest Dr A P J Abdul Kalam, Former President of

India, delivering the 10th Anniversary Day Lecture

“Vision 2020 : Leading the Change India Needs: New

Imperatives for Quality” noted that “the nation needs

branding for its products and services”. Over 300

participants attended the Anniversary Day celebrations

held at the CII-IQ’s premises at Bangalore. Issues raised

by him included evolving a quality culture and the quality

interventions needed in agriculture and food processing,

the education and medical systems, evolving quality

culture in organizations touching upon innovative

concepts of quality mechanisms, standards, procedures

and documentation. He added that “real quality in

education is fundamental to the quality of the human

resource of the nation as a whole which is responsible for

delivering the products and services to the community”.

Calling upon business leaders to become creative leaders,

he analysed how national economic development was

linked to creative leadership. “Creative leaders are

concerned about quality which will derive a brand for

Indian products all over the world,” he concluded.

New Product/Services commenced

?Online Self Assessment Tool

The principal objective of the CII Institute of Quality is to

enhance the competitiveness of the Indian Industry and

other sectors of the economy which impact the nation’s

growth. Towards this, CII had introduced the EFQM

Business Excellence Model to India and instituted

10

CII-IQ Anniversary Day

Chief Guest Dr A P J Abdul Kalam, Former President of

India, delivering the 10th Anniversary Day Lecture “Vision

2020 : Leading the Change India Needs: New Imperatives for

Quality” in CII Institute of Quality, Bangalore on 1 June

2011. Others from left to right: Dr Sarita Nagpal, DDG, CII,

Mr N Kumar, Chairman, CII Institute of Quality, Mr Tarun

Das, President, Aspen Institute and Former Chief Mentor, CII

and Mr K N Shenoy, Past President, CII & Former

Chairman, CII Institute of Quality

Business Excellence


the CII-EXIM Bank Award for Business Excellence in

1994 as a comprehensive framework for deployment and

evaluation of excellence in businesses. Since then, the

Excellence Model and the Award have been widely

accepted and gaining momentum. More than 100

companies have already benefited from the use of the

Excellence Model.

In order to measure their progress in their journey of

Excellence, organisations need to engage in serious

introspections on their practices and performance,

through what is called a Self- Assessment process.

As part of its efforts towards reaching the benefits of the

Excellence Model to a larger number of organisations, CII

Institute of Quality has launched a Web-based Online

Business Excellence Self Assessment Tool. The tool will

enable organisations do a quick, effective yet

comprehensive self assessment of the quality of the

organisational enablers and results.

The salient features of the Self Assessment tool are

?evaluates excellence over 32 dimensions of Business

Excellence ?facilitates benchmarking of an organisation’s status at

five levels of maturity ?each level of maturity is articulated in a easy-to-

understand language ?goes beyond assessment and provides the road-map

for the next cycle of improvement ?provides a quick and easy assessment methodology ?offers a pictorial outcome of the assessment ?fosters team building and cross-functionality in the

organisation ?accelerates the improvement efforts through enhanced

ownership of findings

CII Institute of Quality offers the Self Assessment Service

in three levels.

Level 1: A quick and short “Do it yourself” framework,

where the managers of the organisation can do the self

assessment, without any external support.

Level 2: A more exhaustive framework, which is better

used with facilitation from CII-IQ.

Level 3: An advanced and detailed framework which will

be used jointly by internal assessors and CII-IQ

Counsellors.

CII-IQ Initiatives that benefitted Stakeholders

• Small and Medium Business ‘Guidelines for

Application Document’: This booklet has been prepared to facilitate

organizations, applying for the CII-EXIM Bank

Award for Business Excellence, write the best

Submission Document they are capable of creating.

In the true spirit of quality, it aims to facilitate

organisations be successful from the outset rather

than providing feedback on a finished document.

This will be useful and will be a regular companion in

the early stages of an organizations adventure as part

of the Award Application.

• Self Assessment for Business Excellence –A Workbook: The Excellence Model is being

implemented widely across the country, which is an

Assessment Framework that can be used to gain a

holistic overview of any organisation regardless of

size, sector or maturity. The need for this Self

Assessment Workbook was felt when many of the

member organisations of CII approached and

requested for a simple tool to know the status of their

business on various facets of Excellence.

• Capacity/Capability Building Initiatives:

Various capacity building activities are undertaken

by CII IQ regularly. It includes Assessor training

programmes to train business professionals into CII

trained Assessors of Business Excellence, who in

turn contribute as external assessors in the National

Award Assessment Programme of the CII-EXIM

Bank Award for Business Excellence, every year.

This assessment experience enriches the individual

assessor to exchange and share the best practices

across the various stakeholders, during the

assessment, and the value adds ploughed back into

the individual’s organisation.

• Refresher Programmes for CII Trained

Assessors: Every year, the CII trained Assessors undergo the

Refresher Programme to keep themselves abreast of

the recent developments in the Excellence Model.

• Feedback Sessions with Applicant Organisations:

Applicant Organisations of the CII-EXIM Bank

11


Award for Business Excellence every year are offered

a meeting with the Senior Assessor of the Assessment

Team, to seek clarifications on the Feedback Report

provided to the Applicants detailing the Strengths and

Opportunities for Improvement.

• Counselling Services: It includes working with Organisations’ people in self

assessment and action planning for improvement to

reach the performance level expected by the Award

model.

• Individual Facilitation

• Cluster Approach

Trainings (Open & In-house)

26 programmes relating to Business Excellence were

conducted reaching out to over a thousand participants

from 146 organisations, across India.

• Special Workshop for CEOs on Assessment for

Business Excellence• Assessor Training for Large Business Organisations

and Operating Units• Assessor Training for Small and Medium Businesses• Business Excellence Facilitators’ Workshop for

Large Business Organisations• Business Excellence Facilitators’ Workshop for

Small Businesses• Awareness Programmes on Business Excellence• Seminars & Conferences during the year

National Quality Summit: Awards Ceremony:

CII-EXIM Bank Award for Business Excellence-2011:

Recognition of Recipients

The CII-EXIM Bank Award for Business Excellence,

recognizes sustainable organizational excellence.

Applicant companies are assessed by panels of trained

assessors through a transparent and rigorous

methodology based on the EFQM Model. This year, 58

organisations, from large and small businesses, were

recognized.

As a matter of conscious strategy, over the past two

decades, CII has been actively involved in the Standards

12

The process for the CII-EXIM Bank Award for Business

Excellence 2012 is already underway and it is expected

to attract greater participation this year

Quality Management, Laboratory

Practices, Standards and Conformity

Assessment


Development & Conformity Assessment activities at a

national and international level. CII Institute of Quality

works in close liaison with Bureau of Indian Standards,

Quality Council of India and NABL, the apex

organizations in these fields and plays an influencing role

in the development of world class standards and

accreditation systems in India. These participations

ensure that interests of industry are duly protected while

framing policies, schemes and standards. CII-IQ

counsellors are members of key BIS Committees as well

as ISO Committees and have contributed significantly in

development of the well recognized standards – ISO 9001

and ISO 9004. CII is an active member of the National

Mirror Committees on Conformity Assessment Standards

(ISO- CASCO) and has been playing a very active role in

the development and revision of international Standards

such as ISO 17021 for Certification bodies and ISO

17020 for inspection bodies. CII-IQ has partnered with

QCI and NABL to support their accreditation schemes

and have launched a series of training programmes and

counselling assignments to support accreditation.

During the year QMS Group played an active role in the

development of international and national standards. Mr

Anupam Kaul, Principal Counsellor was appointed

Convenor for revision of Standard ISO 17020 by the

National Mirror Committee of CASCO and developed the

Indian position on this critical international standard. He

was also appointed Convenor of a BIS Standards panel

for revision of Indian Standard IS 15700 that prescribes

quality management requirements for public service

organizations. He was also elected to the BIS Division

Councils for Management Systems and Chemicals.

Any CII-IQ Initiative that benefitted

Stakeholders

On request from the Ministry of Chemicals, CII-IQ

prepared a detailed policy paper on proposed Indian

Chemicals Management Framework / Policy for Safety of

Chemicals.

CII-IQ also prepared the draft background paper that

served as the basis for the Strategy Paper submitted to the

Planning Commission for Standardization, Conformity

Assessment and Accreditation in the 12th Plan.

The QMS Group published informative articles on

REACH Compliance for the benefit of Indian exporters to

Europe. Another paper was published on the status and

benefits of Accreditation.

Partnerships/Affiliations/Alliances forged

CII-IQ continued its active partnerships with Quality

Council of India and the British Standards Institute. CII-

IQ played an active role in policy development in the

Certification and Quality Promotion Boards of QCI as

well as the Governing Board of NABL. CII and QCI also

agreed to sign a MOU for joint development of industry

lead standards and for operating certification schemes

based on these.

A new understanding was developed with NABL

management under which NABL agreed to sponsor

laboratory accreditation workshops to be conducted by

CII-IQ on a pan India basis. A decision was also taken to

jointly organize a National Laboratory Conclave.

Seminars & Conferences

CII-IQ organized two back to back Seminars on European

REACH Regulations in collaboration with SSS, Sweden

in Delhi and Mumbai to spread awareness on their impact

on Indian exports. The Seminars were supported by

European Chemical Agency, Ministry of Chemicals and

sponsored by Apparel Export Promotion Council.

13

From Left to Right: Mr Anupam Kaul, Principal Counsellor,

CII-IQ, Dr Sarita Nagpal, Deputy Director General, CII,

Mr S C Gupta, Joint Secretary, Ministry of Chemicals &

Fertilisers, Government of India, Mr Robert Donkers,

Minister Counsellor for Environment, Delegation of

European Union to India and Dr Rajiv Kumar, Head –

Green Chemistry & Catalyst, Tata Chemicals Limited at the

Inaugural of the Symposium on R E A C H Regulations &

their Future Impact on Export of Chemicals & Articles to

Europe on 7th April in New Delhi


On a request from ISO, CII-IQ provided support to ISO

and BIS in organizing an OPEN DAY Conference during

ISO General Meeting in New Delhi. CII arranged and

conducted one session on use of International Standards

by industry.

CII also organized several programmes under Indo- US

Standards and Conformance Cooperation Programme

(SCCP) with American National Standards Institute

(ANSI),USA. These included the 2nd Indo-US Summit

on Standards in Trade, Interactive Session with American

National Standards Institute and events at Delhi,

Hyderabad and Bangalore to launch USTD Standards

Directory developed under the SCCP.

Counselling Services

CII-IQ provided counselling services to the following

orgnaizatons during the year

• Reserve Bank Staff College, Chennai for Quality

management systems• Export Inspection Council, Kochi EIA for

accreditation as an Inspection Body• Reliance Power, Rosa Thermal Power Plant for

Laboratory accreditation• REACH Support Services for accreditation as an

Inspection Body

• Food Safety & Standards Authority of India for

development of Citizen’s Charter• Thirumalesa Metallurgical Services, Hosur

Training (Open & In-house)

CII-IQ provided a wide array of training services in the

areas of Quality Management, Laboratory Practices,

Standards and Conformity Assessment. These included

Lead Assessors Course in Quality Management, Internal

Auditing, Strengthening Management Representative

Skills, Accreditation criteria for Inspection Bodies,

Quality tools, Awareness programme on Laboratory

management, Internal Auditors course on laboratory

management and Proficiency Testing and Measurement

uncertainty. More than 300 Engineers and technologists

from a wide spectrum of industries and service

organizations benefitted from these programmes

including NSIC, Rajkot and NABL.

International Reach

CII-IQ signed an MOU with Sustainability Support

Services, Sweden to jointly promote awareness and

provide helpdesk services to exporters of Chemicals and

other articles to Europe in meeting obligations under the

European REACH Regulations. CII-IQ also liaised with

European Chemicals Agency who deputed experts to take

part in Seminars on REACH compliance organized by

CII-IQ in partnership with SSS.

Mr Anupam Kaul, Principal Counsellor, QMS Group took

part in international accreditation assessments under the

Clean Development Mechanism of the United Nations

Framework Convention for Climate Change.

New Services

During the year, CII-IQ launched counselling services for

laboratory accreditation. Mr N Venkateswaran,

Counsellor (Metrology and Laboratory) secured the first

contract from Rosa Thermal Power , Reliance Power and

provided counselling support for their captive

laboratories. While ISO 15189 training for medical labs

was newly started in Mumbai, the first ISO 17025 training

programme was conducted in Kolkata. ISO 9001 internal

auditor training programme was conducted for RBI and

Promed Exports.

14

From Left to Right: Mr Anupam Kaul, Principal Counsellor,

CII-IQ, Mr Manoj Belgaonkar, General Manager, Siemens

Ltd, Mr KVS Raju Vice President, Elico Ltd, Mr C.H.

Prahallad, Country Head, Operational Excellence, ABB and

Prof Soumitra Dutta, Professor of Information Systems, The

Roland Berger Chaired Professor in Business and

Technology & Academic Director, Elab@INSEAD at the

session on “Standards, Industry and SMEs” at the 34th

General Assembly of ISO, 19-23 September 2011, New Delhi


Capability building initiatives

Various programmes were run during the year which

were well received by the membership. CII-IQ has so far

run 14 batches of Six Sigma Black Belt Certificate

Courses across the country. 245 participants from 105

organisations received training.

The methodology of Six Sigma training comprises of

classroom training, in-company improvement projects,

rigorous project review with end of programme

examinations. CII-IQ trained participants have

successfully implemented over 335 projects in their own

organisations resulting in savings of over Rs 2,230 lakhs.


The Fifth National Conference on Six Sigma, organised

by the CII Institute of Quality in August at Bangalore,

brought together Six Sigma professionals, academicians

and key people from the Indian Industry on a common

platform to share the best practices through the SIX

SIGMA methodology and learn the best approaches and

practices from successful case studies. It was a unique

opportunity for the Master Black Belts, Black Belts and

Green Belts to exchange ideas and views and share their

success stories to improve the capabilities of their

business processes. It also helped to benchmark existing

practices and evolve new strategies for further driving the

Six Sigma journey in Organisations.

The Conference objectives included the sharing of

various case studies done through Six Sigma

methodology by different organizations in India that has

resulted in improvement in processes; to learn the

key/best practices through the successful case studies and

interact with six sigma practitioners for hands-on usage of

the techniques, approach and methodology and to get

exposed to various innovative tools and techniques used

for making Process improvements. Some of the

participating organization included 3 M India ; Amararaja

Batteries ; Apollo Munich Health Insurance ; Bharat

Electronics ; Bosch ; Brakes India ; Caterpillar India; Dell

International Services ; First Source ; HCL Technologies ;

L&T Electrical & Automation ; L&T Mysore ; LM Wind

Power ; Max New York Life Insurance ; Quest Global

Engineering ; Reliance Industries – Hazira ; Reliance

Industries – Patalganga ; Reliance Industries– Vadodara ;

SKF India ; Sutherland Global Services ; Tafe

–Doddaballapur ; Tafe – Madurai ; Tata Motors and Wipro

Technologies.

Inaugurating the two-day conference at the CII-IQ

campus in Bangalore, Dr Umapathy, COO of Apollo

Hospital observed that there was an immediate need to

standardize Six Sigma Quality concepts and spoke about

“Role of Leadership in Quality Initiatives”.“ Effective

Leadership” he said “involves Vision, Open

communication, Learning, Engagement, Transparency,

Analysis of Adverse outcomes/events, Performance

measures and best practice begins with hiring the right

employee.” The Conference was attended by 100

participating companies from various industries and

regions of which 74 companies were presenting

companies and 26 were from non-presenting companies.

The 3 member jury comprised of Mr Malolan

Sarangapani (Sr Director Quality, Cognizant

Technologies), Mr B N Jha (Sr VP, Aditya Birla Group)

and Mr Parthasarthy (VP Corporate Quality, Kirloskar Oil

Engines) who selected the winners in the 4 different

categories.

The winner were:

Category: Quali ty Improvement - Discrete

Manufacturing OrganizationsWinner: Bosch Ltd

Category: Quality Improvement - Continuous and Bulk

OrganizationsWinner: Reliance Industries Ltd – Patalganga DivisionRunner up: Reliance Industries Ltd – Hazira

Category: Lean Improvement - Manufacturing

OrganizationsWinner: 3M IndiaRunner up : Caterpillar India Pvt Ltd

Category: Process Improvement - Service OrganizationsWinner: Firstsource Solutions LtdRunner up: Wipro & Max NewYork Life Insurance Ltd

15

Six Sigma


TPM Club India of the CII Institute of Quality, through its

various consultancy and training programmes continued

to facilitate the manufacturing sector to continually

improve the productivity of Indian shop-floors. The

expanding membership base of the TPM Club India and

the increasing number of Indian award winners in this

space bear testimony to its usefulness and role in nation

building. Over the last 14 years, TPM Club India has been

engaged in the development of TPM in India to make

Indian companies competitive. It is heartening that Indian

companies rank the second largest award winners of the

Japanese Excellence award after the Japanese themselves.

CII-IQ Initiatives that benefitted Stakeholders

To Increase the knowledge base of TPM facilitators

course Indian Industry TPM Club India organized the

13thTPM Facilitators Course on 1-5 August 2011 at Goa

with 28 participants from 20 organizations.

TPM Awards in India

CII continued to be the Accredited Assessment agency

since 2007, for conducting TPM Award process by JIPM,

Japan. The 2011 TPM Award Winners, which was

announced on 6th February, 2012 in Japan, featured 24

companies which were supported by CII-IQ as an

Assessment Agency and the TPM Club India directly

supported 14 of these winning companies. It has the

satisfactory track record of having supported 52 of the 144

award winning companies till date.

Since 1995, there have been 201 TPM Awards won by 144

Indian companies by challenging the TPM Award process

of the Japan Institute of Plant Maintenance, Japan. Of

these 144 winning companies, 79 are engineering

companies, 63 process companies and 2 belonging to the

service sector. Of the 201 Award winners till date, 77

belong to the Southern Region, 59 to the Western Region,

30 to the Northern Region and 35 in the Eastern Region.

16

Reliance Industries Ltd – Patalganga Division, receiving the trophy at the 5th National Conference & Competition

on Six Sigma held at Bangalore

3M India receiving the trophy at the 5th National Conference & Competition on Six Sigma held at

Bangalore

Bosch Ltd receiving the trophy at the 5th National Conference & Competition on Six Sigma held at

Bangalore

Firstsource Solutions Ltd receiving the trophy at the 5th National Conference & Competition on Six Sigma held at

Bangalore

Total Productive Maintenance



During the year, 775 participants through 31 in-house

training programmes and 1,023 participants from 365

organisations through 20 open programmes were trained

in TPM by Counsellors of the TPM Club India who also

provided consultancy to 104 companies.

Some of the training programmes conducted during the

year included Seminar on Breakthrough Thinking in

Achieving Zero Machine Breakdowns, Focused

Improvement Through Loss-Cost Analysis, Seminar on

Productivity Improvement through Office TPM,

Workshop on Quality Maintenance to achieve Zero

Defect Status, Eliminating Losses Through Makigami

Analysis (Process Flow), Workshop for Setup Time

Reduction, Seminar on Productivity Improvement

Through Skill Enhancement Education & Training Pillar

(E & T), Workshop on Tools, Techniques & Formats for

TPM, Developing Equipment Competent Operator -Step

4 Jishu Jozen, Workshop on QM to achieve Zero Defect

Status, Developing New machines and Products with

least cost in short time, Workshop on Bottom Line

Improvement through Focused Improvement Concept

and Conference on Maintenance Practices.

Counsellors of the TPM Club India also conducted

overseas consultancy assignments during the year for

APM Terminals Management in Nigeria, Jordan, Aqaba,

Egypt and Dubai.


TPM Club India of CII-IQ organised the 11th TPM

National Conference. Mr N Kumar, Chairman, CII

Institute of Quality & Vice Chairman, The Sanmar Group

stated that India ranked next only to Japan on the number

of TPM (Total Productive Maintenance) Awards in one

country. So far, 121 companies had won the TPM Awards

from Japan Institute of Plant Maintenance (JIPM).TPM

Club India planned to facilitate 200 companies to adopt

TPM practices with 300 companies to win TPM

Excellence Awards in the next few years. 20 Indian

companies and 8 overseas companies, supported by the

TPM Club won the 2010 TPM Awards announced by

JIPM in Japan.

The 16th and 17th Kaizen Conferences, organized in New

Delhi & Pune and attended by over 380 delegates from

112 companies had the competition in three categories;

Operator Level, Supervisor Level and Senior Manager

Level.

17

TPM Awards in India (Cumulative)

Distribution of Award Winning Companies in India

Winners of the 16th Kaizen Conference held in New Delhi, 1-2 March, 2011


18

94 companies presented 128 kaizens to win the 5 trophies

in each Conference. The winners of the 2 Kaizen

Conferences organized for the year 2011, competed for

the prestigious TPM Championship Award and the

SONA Kaizen Awards sponsored by Dr Surinder

Kapoor, Chairman Sona Group under 3 different

categories.


During the year, CII-IQ in association with the Central

Manufacturing Technology Institute (CMTI) organised a

workshop on “Green, Clean and Lean Manufacturing

through Surface Engineering” at the CMTI Campus,

Bangalore. Clean and Green Manufacturing is a world-

wide thrust area being focused upon by Industry,

Institutions and Government, with the twin objective of

enhancing competitiveness as well as containing the

carbon footprint. Aligning to these global concerns have

opened up new opportunities and vistas to the

manufacturing industry for implementing Green, Clean

and Lean manufacturing, through adoption of new

technologies.

In order to promote the Green manufacturing initiative in

India, CMTI and CII have entered into a Memorandum of

Understanding (MoU) with the Fraunhofer Gesellschaft

(Fraunhofer Society for Applied Research), under the

aegis of the Department of Industrial Policy and

Promotion (DIPP), Ministry of Commerce and Industry,

Government of India.

As a first step towards sensitising the stake holders and

bringing in awareness on the different issues involved in

the area of Surface Engineering, this half-day workshop

was organised, with the objective of familiarising Indian

industry with the global scenario in surface engineering

techniques and applications, identifying the technology

gaps in the Indian scenario through exchange of

perceptions of needs and problem areas, and, identifying

action areas and action plans to address these gaps for the

benefit of Indian industry.

Dr Szyszka’s

The highlights of this workshop were the keynote address

by Dr. Bernd Szyszka, Head of Department - Large area coating, Institute of Surface Technology (IST),

Fraunhofer Gesellschaft, Germany.

presentation was followed by two case study

presentations from Yuken India and Bharat Fritz Werner

Ltd on using technology as enabler for green

manufacturing.

Through this programme, the participants were exposed

to substantive ideas in the areas of Resource conservation/

optimisation, especially in energy, water and air, Product

Design, Manufacturing Process Design and Quality

Control / Assurance. The benefits that would accrue

include reductions in Weight, Cost, Defects, Energy

consumption, manufacturing consumables leading to

improved product performance and resultant reduction in

total life cycle cost.

Over 60 participants from Industry and academia attended

the programme from the manufacturing sub-sectors such

as machine tools, automobiles; industry turbines; solar

PV; electricals and electronics; coating industries; R&D

organizations.


The following programmes were organized for the spread

of Lean across Indian Industry; Workshop on Excellence

in Productivity Management Through Lean and

Appreciation programme on Toyota Production System.

81 participants from 42 companies participated in these 2

programmes.

Lean ManagementFrom Left to Right: Ms Anandi Iyer, Fraunhofer India Representative

& Senior Advisor, Dr Sarita Nagpal, Deputy Director General, CII

& Head (Mfg.), Dr B R Satyan, Director, CMTI, Dr Bernd Szyszka ,

Head of Department - Large area coating, Institute of Surface

Technology (IST), Fraunhofer Gesellschaft, Germany and Mr P J

Mohanram, Senior Adviser (Technology), IMTMA at the Workshop

on Green, Clean and Lean Manufacturing Through Surface

Engineering at Central Manufacturing Technology Institute,

Bangalore on 11th March, 2011


19

New Product/Services commenced

To support Safety in goods transportation, a voluntary

code has been prepared. The first discussion on the draft

was organized during July 2011 in Mumbai. The

suggestions arising from the first discussion by major

Corporates and MNCs were incorporated in the draft and

the revised version was discussed and finalized on 21st

September at Delhi. This workshop provided an

opportunity for the Corporates, Transporters,

Associations and Legislators to come on a common

platform to evolve a Voluntary Road Safety Standard for

the Transportation of Goods and to contribute for the

benefit of Indian Logistics Industry. The Voluntary Code

for Transportation of Goods is ready for Launch. Partnerships/Affiliations/Alliances forged To support Safe Fleets program, four companies have

signed the Road Safety Charter and joined Safe fleet

program. The companies are FL Smidth, MOL, Allcargo

Global Logistics from Chennai and REI Electronics,

Mysore.

CII-IQ Initiative that benefitted Stakeholders

CII-IQ is in the process of developing the voluntary code

with signed up companies. We have conducted half a day

session with different stakeholders of Safe Fleets. This

was conducted for the senior management, facilities staff,

transport vendors etc. of Sequel Logistics Bangalore.

Capacity/Capability Building Initiatives

To take the initiative further and to spread the message of

Road Safety Activities, Road Safety Initiative was

showcased in the Namakkal Transport Show “Fiesta

2011”and International Special Vehicles show at

Hyderabad in March 2011 and National Logistics Summit

at Mumbai in Nov 2011.


CII-IQ conducted Road Safety Management System

Training programs for the management Staff of Vikram

Logistics, Indelox Services, Sanghamitra School and

Silver Oak School.

Road Safety Initiatives

Workshop on Preparation of Voluntary Code for Goods

Transportation. With the faculty, participants and organizers

on 27th & 28th July, 2011 at Mumbai

Road Safety Charter Sign up Session at MOL Chennai. MD of

MOL and Mr.Rajesh Parim Principal Counsellor CII-IQ

exchanging the MoU

Voluntary Code Development program at Sequel Logistics

Bangalore

Managing Director and the officials of APSRTC visited to our

CII-IQ stall during the Special Vehicles Expo at Hyderabad in

March 2011


20


A Workshop was organized for “Preparation of Voluntary

Code for Road Safety in Goods Transportation” on 27 –

28 July 2011 at Mumbai. With the suggestions from the

first group incorporated in the draft, the revised version

“Finalization of Voluntary Standard” Workshop was held

for Evolving a Voluntary Standard for Transportation of

Cargo. The event was held on 21st September 2011 at

New Delhi. Mr Yashpal Garg Additional Commissioner

for Transport Govt of NCT of Delhi was the chief guest for

the workshop and graced the inaugural session.

Cluster Activity during the year

CII-IQ is working to join hands with Sate Governments

on Road Safety Initiatives and planning to create a

working group with likeminded companies for Road

Safety Initiatives in India to develop an action plan for

Road safety Initiatives in India.

With the aim of empowering next generation educational

Institutions Quality-imbibed, CII-IQ continued to offer

training programmes and counselling services on TQM

principles and practices to schools and colleges across the

country.

Training

The year saw newer format of modules added in the

portfolio of training of School leadership teams of Chain

of Schools starting with Central Chinmaya Mission Trust

covering over 30 schools managed by them across the

country titled as Chinmaya Netritva- Workshop on

Quality Vidyalaya Leadership. Others chains have started

looking the same for their group schools.

CII-IQ continued the journey of reaching newer locations

to spread awareness on the subject of Quality in education

at over 25 locations for in-house and open training

RTSMS Training program at Indelox Services Pvt Ltd.

Bangalore.

Workshop on Finalization of Voluntary code. With the faculty,

participants and organisers on 21st Sept 2011, Delhi

Mr Yaashpal Garg Addl Commissioner Transport Delhi NCT

addressing the inaugural of the Finalisation of Voluntary

Standard workshop held on 21st September 2011 at New

Delhi. Others from left: Mr Rajesh Parim, Principal

Counsellor, CII-IQ, Mr Tony Joseph Manager Safe Fleets,

Shell India Markets Pvt Ltd, and Mr James Jayaprakash,

Counsellor Road Safety CII-IQ

Education Excellence Initiatives

School Empowerment Programme at Andaman underway


formats. These were organized with the help of various

CII State Offices & School Associations like OMIEAT.

The most enriching experience was conducting the (first

of its kind) two day brainstorming session for Directorate

of Education, Andaman & Nicobar Administration titled

School Empowerment Programme covering over 29 next

generation Principals from all parts of the islands. The

team developed and agreed on a common roadmap for

improving the School education in the Islands.

The annual Quality School Leadership Programme (six-

day capsule) focusing on school education was organised

in Hyderabad where senior management committee

members, administrators from educational institutions

and corporate heads participated from Tamilnadu,

Rajasthan & Andhra Pradesh.


The Counselling services for individual institution and

cluster of schools continued at Erode, Madurai, Kolkata

and Goa to name a few.

Seminars and Events

The year started with the 9th year the Annual Regional

Summit on Quality in Education was organised in

Coimbatore on 11 – 12 November with the theme

“Strategic Sustainable Growth in Higher Education

Institutions”.

Sessions included Status of Higher Education in India,

Leveraging Classroom Transactions, Effective Financial

Management for Sustained Growth, Strategy Planning for

Excellence Institutional & Social Responsibility. Over

150 delegates representing South India participated this

year.

The National Summit on Quality in Education returned

this year to Bangalore after a gap of two years with the

theme ‘Empowering India Through Quality Education’

and had over 500 delegates representing teachers,

principals, school administrators and students,

participating. This year’s summit was in response to the

call of the former President of India, Dr APJ Abdul Kalam

during the 10th Anniversary celebrations of CII Institute

of Quality for the creation of Brand India through Quality

in all spheres. CII- IQ, Bangalore has been advocating the

delivery of Quality education in the nation for over a

decade. In pursuance of this goal CII-IQ, hosted its

fourteenth edition of the National Summit on Quality in

Education on 23-24 September, 2011. In the wake of the

above, branding of education has become necessary. This

does not mean that even a substandard educational

product or service can succeed. A brand, specially an

educational brand, succeeds on the basis of faith and trust

and therefore quality of education imparted would be the

foremost consideration for any stakeholder to choose an

educational brand. ‘Creating partnerships with

educational institutions will be crucial for frontline

infrastructure projects in the country’, said Padma

Bhushan Prof M R Srinivasan, Ex Chairman, Atomic

Energy Commission while delivering the keynote address

during Inaugural session at National Summit on Quality

in Education. Presently, the Education sector has many

challenges which include poor leadership, too much

Government interference, lack of recognition for

teachers, relevance & Quality of curriculum and

infrastructure, space for new home grown products,

process and technology all of which cumulatively were

plaguing the Indian education scenario, he also added.

While appreciating the role of corporates through various

examples, he emphasized their changing role in

identifying and promoting good practices.

21

School Leadership programme in Chinmaya Mission Trust

underway

Participants at the Annual Quality School Leadership

Programme at Hyderabad


22

Prof Srinivasan emphasized the need for Institutions of

higher learning to focus on the role and purpose for which

they have been established. He opined that technical

institutions must concentrate on research and innovation.

The Summit featured concurrent sessions for Higher

Education Institutions and Schools covering topics

related to Indian Education as a Brand: Status, Leveraging

Indian Human Capital, Technology: Sustaining growth &

Staying relevant, Branding India: Learning from other

sectors, Sustaining Quality through Certifications &

Accreditation, Creating environment for Quality

Learning. Case studies & experiences from Amity

University, Infosys Science Foundation, Canon India,

Amar Chitra Katha, Jagriti Public School, BITS Pilani,

Kendriya Vidyalaya Sangathan, Government of

Himachal Pradesh and others shared their journey with

the participants.

School Excellence Conclave

The second edition of ‘School Excellence Conclave’ was

held in Chennai on 19 November. The theme for this

conclave was “Quality in Education : Managing Next Gen

Classrooms”. This edition of the School Excellence

Conclave focused on ‘Managing Next Gen Classrooms’.

As children constantly interacted with the physical

environment of their schools during structured or

unstructured time, consciously or unconsciously, they

perceive their world through multiple senses, especially

the tactile and visual senses. Teacher success, in relation

to both student learning and teacher efficacy, can often be

traced to the ability of the teacher to manage the

classroom. Keeping in view the fast changing world

dynamics, deliberation topics and speakers were carefully

chosen to derive maximum knowledge sharing on a single

platform. Topics like Enhancing Classroom Climate:

Physical, Intellectual and Emotional, Evolution to

Revolution in Classroom Learning and Challenges in

Classroom reforms and Way Forward were a few of the

issues that were discussed tread bare at the Summit.

Speaker’s were invited from Planning Commission,

Government of Tamilnadu, Educomp Infrastructure and

Schools Management Ltd, V Excel, University of Nice,

France, Velammal Group of Institution Ramanujan

Museum & Math Education Centre, St John’s

International School and others highly valued domain

experts who presented their viewpoints on how to bring

about a paradigm shift in the way education is impart in

the classroom.

This year, the School Excellence Conclave had a new

milestone in a newer location in tier-II city of Erode with

Standing L to R : Dr. A Senthil Kumaran, Principal

Counsellor, CII-IQ, Mr Parabrahman, Past Chairman CII

Karnataka State, Prof MR Srinivasan, Former Chairman,

Atomic Energy Commission, Mr N Kumar, Chairman, CII IQ,

Ms Greeta Varughese, Sr Director and Head CII IQ at the

Inaugural of the National Summit on Quality in Education

Mr E Balaguruswamy , Member, Planning Commission

Government of Tamilnadu speaking at the School Excellence

Conclave

Dr. Abul Hasan, Chairman CII Erode Zone addressing the

gathering. Seated from right to left are Mr.N K Rajarajan,

Chief Education Officer, Erode District, Mrs. Sheela

Ramachandran, Vice Chancellor, Avinashilingam University

for Women and Mr AGV Narayanan, Convenor- Education &

HR Panel, CII Erode Zone.


the theme ‘Sustaining Quality in Schools: Challenges &

Way forward’ on 10 December with over 100 participants

in its maiden attempt.

Various Food Safety & Quality (FSQ) initiatives were

undertaken during the year geared towards Capacity

Building & Sharing Best Practices.

• Consultancy & Advisory Services

CII is engaged in helping organisations with Training,

Documentation, Implementation and Internal Audits to

prepare the units with establishment of Pre-requisite

programs, HAACP Plans and Management system

structures for their products and processes. The

consultancies also help build self sufficiency through

creation of In-house pool of internal auditors and

facilitates the organisations towards certification and

licensing.

During 2011, some of the organisations provided with

consultancy services on areas like ISO 22000, SQF, RvA

HACCP, setting FSMS certification Criteria & Scope,

Food Safety and Technology Course Syllabus and

Strengthening the Veterinary Profession in India to

improve Food Security were ICAR, Haldiram, SEEPZ

Canteen, FSSAI, IGNOU, NIFTEM,CABI, BGH EXIM,

Halmirah T.E, Socketing, BijuIie Tea Estate and Tea

Board in Delhi, Gurgaon, Noida, Mumbai, Assam,

Kolkata . SQF Consultancy is a new product under the

Consultancy initiatives.

• On Site Assessments and Setting examples of Best

in Class in Indian Food Sector: CII National

Award for Food Safety 2011

CII Food Safety Award 2011 was based on on-site Award

assessments during August- September, by teams of

highly experienced, trained and practicing managers from

the food sector.

The assessment criteria were based on GFSI standards and

industry best practices. 70% of the Applicants were from

SME Food Sector and every applicant received a detailed

feedback. These reports were aimed at facilitating food

manufacturing and service units to upgrade themselves to

world Class levels & help them chart out a roadmap for

improvement. Food Manufacturing units from across the

country ( Gwalior, Raigarh, Delhi, Pune, Rudrapur,

Ernakulum & Andhra Pradesh) participated in the Award

process .

The recipients of recognition for the year 2011were:

1. Award Winner in Large Manufacturing Sector

Britannia Industries Ltd. Delhi 2. Commendation Certificate for Strong Commitment to

Excel, Large Manufacturing Perfetti Van Melte (I)Ltd, Rudrapur

3. Commendation Certificate for Strong Commitment to

Excel, Medium Manufacturing PepsiCo India Holding Pvt Ltd. Roha 4. Commendation Certificate for Strong Commitment to

Excel, Medium Manufacturing J.B.Mangharam Pvt Ltd, Gwalior

5. Letter of Appreciation, Small Food Establishment Tihar Jail Factory, Delhi

• Training

23

Mr AGV Narayanan, Convenor Education & HR panel, CII

Erode Zone delivering the Theme Address

Food Safety, Quality & Regulations

From Left to Right: Ms Nandinee Kalita, Director, CII; Dr

Indrani Ghose, Principal Counsellor,CII-IQ ; Dr M I

Barbaruah, Member, CII Assam State Council & Director,

VET Helpline (India) Pvt Ltd. and Mr Deepak Mathur, Senior

Consultant, CII-IQ at the Workshop in Guwahati


24

Open Training Programs on Food Safety, Quality

& Regulations

CII in partnership with Industry & Ministry of Food

Processing Industries has conducted more than 30 Open

Programs towards Capacity building of Indian Food

Sector in remote areas of North East India like Silchar,

Agartala, Jorhat, Dibrugarh, Guwahati. Out of these, 10

programs were on Food Safety in Supply Chain for

Consumers and Industry. The programs on the new Food

laws were attended by Exporters, Regulators,

Manufacturers, Processors and Retailers. .

New Products

As one of the first movers, several new training programs

were launched in 2011 covering emerging areas like

Global Food Safety Initiative (GFSI Standards), Food

Safety and Standards Act, Rules and Regulations 2011, 2

day Assessor Training Modules for Food Safety Award,

New Product Development & Food Safety in Supply

Chain.

In-house Training Programs for building In-

house resources Food Sector organisations and Commodity Boards are

constantly in need of equipping there In- house resources

& members to take care of the challenging day to day

demands of Food Safety and Quality. In- company

training programmes on the new Food Safety and

Standards Act, International Standards on Food Safety &

Quality and Sector specific Good Manufacturing

Practices were conducted for Coffee Board, Export

inspection Agency, Dunar Rice, Haldiram, Coconut

Development Board and for Ministry of Defence in

Bangalore, Delhi. Gurgaon. Kolkata & Mumbai

Papers / Reports

• Background paper : Partnering for food safety : An

agenda for safe food supply chain

6th National Summit on Food Safety and Quality

The annual CII National flagship Summit on Food Safety

and Quality was held in Delhi on 28-29 September 2011.

The theme for the Summit was 'Partnering for Food Safety

—An Agenda for Safe Food'. Attended by more than 160

Food professionals, Regulators & Experts with

participation from FSSAI, Ministry of Consumer Affairs

& FAO, CEOs and Academic Experts, the Summit

deliberated on issues of national priority and industry best

practices.

Hon’ble Minister Prof K.V Thomas in his Inaugural

address mentioned that with the enactment of the Food

Safety and Standards Act 2006 (FSSA) effective the 5th

August 2011, India had taken a significant step forward to

ensure Food Safety for consumers in India as well as

abroad. Adoption of modern methods of traceability

detection like Bar codes and effective labeling would

ensure that the entire food chain becomes safer for the

consumers, he said. Industry too would need to comply

under the integrated FSSA, instead of the multitude of

food related acts and CII needed to play a leading role in

its effective capability building & implementation he

said. He also emphasized that Food Safety was an

inseparable part of the nation’s Food Security. He

suggested some pointers for deliberation which included

evolving practical recommendations for India to

strengthen food security & food safety by scaling up the

awareness & capability building initiatives in Food

Security, Information Systems, Food Safety systems &

Regulations, National Emergency Management System

and Early Warning Systems, keeping in mind the impact

of Climate changes on food hazards.

A view of the participants who attended the Workshop in

Agartala

A view of the participants who attended the Workshop in

Silchar


While identifying the challenges being faced by the food

industry, FAO’s new approach in tackling them included

varied interventions in standards building, topics of

training in GMP/HACCP and awareness creation, was

highlighted by Dr Gopi Ghosh. He also spoke of the

knowledge depository database in the FAO website from

which one could obtain some of the best in class practices. The Welcome Remarks by Mr Manu Anand noted that the

Summit focus was to rally for all the partner stakeholders

to drive food safety and quality across the entire Food

Chain where each had their own responsibility towards

ensuring safe food to the end consumer. A Safe Food

Supply chain is ensured when it manages its partnership

process well, systematically upgrading the levels of

relationship with aligned policies and strategies including

effective Communication, Co-Decision making and Co-

creating through shared competency development

programs, resource upgradation and periodic review of

the benefits.

Mr Raj Jain, President Walmart India and Managing

Director and CEO, Bharti Walmart in his Special Address

on “Implementing Food Safety from Farm to Fork” said,

"Food Safety is an important issue in India and one that

requires our immediate and utmost attention. Lack of

hygienic, good manufacturing and agricultural practices,

particularly in fresh, impact not just the quality of food,

but also deny safe and healthy products to the consumer.

Bharti Walmart works with more than 2000 farmers in

India to increase farm yield and farmer income, in

addition to help grow safe, non-toxic farm produce by

introducing international best practices. Building food

safety standards in India requires massive capital

investment. Allowing FDI in multi-brand retail will

greatly enhance food safety efforts and bring about a

paradigm shift in this area, thereby helping people live

better." Enumerating the various challenges facing the

Food Chain in the country, he opined that Efficiency,

Inclusiveness and Sustainability would be crucial factors

in the Food Supply Chain.

The Technical Sessions of the Summit helped create an

interactive & networking forum with views and

recommendations evolving from the various

deliberations and panel discussions by experts of

international repute.

The key recommendations for India on Food Safety from

the panel & other deliberations are summarized below:

• Establishment of ‘Food borne disease Surveillance’• Consumer Education & Communication • Establishing a Shared Culture of Food Safety in

establishments FBOs and among partners• Need to help bring about change in working cultures

in States and Districts in partnership with State

Governments, Panchayats , NGOs• Risk Prioritisations• Effective Communication systems among trading

partners in a seamless manner• Establishing national guidelines, standards, systems

on Traceability & Recall• National Alert Systems (two way communications

with other international regulators)• Product labeling (covering Allergens, Nutrition,

Sustainability i.e tracking carbon footprint of the

product produced)• Work out intensive and extensive engagement of

industry with farmers for backward integration • Improvements required in Domestic distribution of

food• Specified Import requirements of the country to be

met• Industry looks forward to help from Government to

set up food testing laboratories• Allowing FDI in multi-brand retail will greatly

enhance food safety efforts• More Training Centres required with tie ups with

Academic and Research Institutes.• FSSAI, Industry and Industry Associations to work

hand in Hand to help implement the Food Safety Act

& bring results through capability building

(Awareness building, Training, Consultancies) and

practical solutions in States and District levels.• A large number of Food Safety Facilitators to be made

available to FBOs at affordable costs• Certificated Food handlers, FBOs are the need of the

hour• Need to identify the specific training requirements of

personnel in this area in the country (Food Safety

Officers, Handlers, Certification Bodies, Training

Bodies).

The Inaugural, Valedictory and Special Addresses

provided an opportunity to listen to the views of Prof. K.V

Thomas, Minister of State (IC) for Consumer Affairs,

Food and Public Distribution , Mr V.N.Gaur-CEO FSSAI,

Dr Gopi Ghosh- Asst. FAO Representative, Dr Albinus

25


26

D’Sa- Deputy Director USFDA, Mr Raj Jain- President

Walmart India , Mr. Frank Yiannas, Vice President - Food

Safety, Walmart Bentonville, Mr Manu Anand- Chairman

and CEO PepsicoCo India, Mr Piruz Khambatta, CMD

Rasna International, Mr Uttam K. Chatterjee, Chairman

CII Expert Group on Food Safety and Quality, Mr H.G

Koshia- Food Commisioner Gujarat & Dr J P Dongre-

FSSAI among many others.

The year witnessed the formation of a new CII-IQ

Advisory Board chaired by Mr N Kumar, Vice-Chairman,

The Sanmar Group and includes highly respected

members from Industry. Proposed areas of intervention of

CII-IQ in the future would include:

• Introduction of higher levels of Self Assessment

Tools for evaluating the Business Excellence

maturity of the Organisation online, with facilitation

from CII IQ Counsellors• Release of Compendium of Best Practices of

Applicant Organizations for the Business Excellence

Award

• Launching of a Business Excellence Club• Introduction of a Change in the Business Excellence

Award Assessment Process with a larger focus on

SMBs with new categories to include Manufacturing

, Retail, FMCG, Infrastructure, Healthcare and IT

where companies will get an insight into Leadership

engagement, Business Excellence Planning,

C o m m u n i c a t i o n , Aw a r e n e s s T r a i n i n g

,Manufacturing Excellence and Customer

Satisfaction. • The Business Excellence vertical will also introduce

other services like BE Competition, theme based

assessments, consultancy assessments, design

internal award programmes and consultancy in

specific areas within the BE Framework.• CII IQ and Quality Council of India have agreed on a

MOU framework under which CII IQ will develop

industry level Standards for adoption backed by

certification under the accreditation programmes of

the QCI• Under the existing MOU between CII IQ and the

British Standards Institute, the subjects of Risk

Management and Business Continuity Management

will be jointly promoted through Awareness

Seminars, Summit, Training programmes and

Workshops.• CII IQ will strengthen its relationship with the

National Accreditation Board for Laboratories and

actively promote accreditation of laboratories among

CII member companies. The two bodies will also

organize Seminars and events at the National /

Regional level.• The Education Vertical will work on introducing

Quality Standards into Corporate and Government

Schools and soon launch 6 week modules for fresh

engineers on Leadership and Quality Management as

part of the Institutes Industry –Institute interaction.

The Way Forward

From Left: Mr Piruz Khambatta, Chairman, CII National Task

Force on Food Safety, Mr Manu Anand, Chairman, CII

National Committee on FMCG & Chairman & CEO-PepsiCo

India Region, Pepsico India Holdings Pvt Ltd, Prof K V Thomas,

Minister of State (Independent Charge) for Consumer Affairs,

Food and Public Distribution, Govt. of India , Mr Raj Jain,

President Walmart India and Managing Director and CEO,

Bharti Walmart, Dr Gopi Ghosh, Assistant Country

Representative, Food and Agriculture Organization of the

United Nations (FAO) and Dr Indrani Ghose, Principal

Counsellor, CII at the 6th National Food Safety and Quality

Summit with the theme “Partnering for Food Safety: An Agenda

for Safe Food Supply Chain” in New Delhi on 28th September,

2011


27


28

CII Institute of Quality, Bangalore

The CII Institute of Quality Bangalore has been sponsored

by ABB Ltd and is spread over 4 acres of scenic land on

the western outskirts of the garden city.The Institute is a

modern piece of eye-catching architecture blending into

the hilly terrain in which it is located.

The building has been designed to be eco-friendly, with

minimum impact on the environment and using green

energy on saving technologies.

The landscaping has been designed to enhance the beauty

of the surroundings and provide a peaceful ambience

suited to an institute of learning. Some of the unique

features of the building as are follows.

Passive Downdraft Environmental Cooling

(PDEC)

At the very outset, CII decided to introduce

environmental cooling instead of costly and energy

hungry air conditioning. Accordingly, PEDC was

integrated into the architecture at the design stage.

This system has been developed after study of ancient

public buildings and palaces in India, which were

instrumented to record all aspects of indoor air quality.

The data recorded over a period of one year was then used

to design a CAD programme, for adaptation and design of

cooling systems for buildings. Basically, the system

consists of 15-meter tall wind catchers, which are towers

that capture and deflect airflow into a large plenum chamber, which is

located adjacent to the main building. From the plenum

chamber, the air is fed into the various training halls.

The warm air rises and is bled away through vents. During

hot weather, micronisers, located at the top of each tower

dispense an atomized spray of water, which mixes with

the incoming air, evaporates and produces cooling.

Incoming temperatures can be thus be lowered by 100c,

which is sufficient to bring indoor air temperature into the

comfort zone. More importantly, the air being fed into the

building is always new and not re circulated. Therefore it

is always fresh and oxygen rich. No one feels sleepy and

drowsy during sessions, even after a sumptuous lunch.

Day lighting

The entire building has been designed to use natural light.

There is no need to use power for lighting even on the

dullest day. On bright days, excess light is filtered through

specially designed blinds. Together with power saved

from air conditioning, this represents huge energy savings

during normal operation of the institute.

.Water Management

Since water is not provided by the civic authorities, The

CII IQ accesses and treats ground water from bore wells to

About the Building


meet its requirements. The waster used is of very good

quality and all of it is recycled through septic tanks and re-

fed into the environment through soak pits.

Rainwater falling on the building and site is also

channeled into natural reservoirs and absorbed as ground

water.

Building Materials

In order to save costs and energy, all materials in the

building have been obtained from local sources. Further,

no polished granite / marble has been used. Only eco-

friendly materials like rough granite, local stone, recycled

wood, cement and steel comprise the building. Yet, the

unique design and beautiful landscaping provide a unique

experience for the participants who come to the institute

to imbibe its ambience and learning.

?A Division for promoting TQM set up?First Monthly Quality News published?CEI Code for Operation on TQM published

?First International Mission on TQM to JUSE, Japan?Awareness and Counselling Services on TQM and ISO

9000 begin

?World Quality Day celebrated

?First-ever TQM Seminar with two Japanese experts

viz. Prof. Miyauchi and Prof. Washio conducted in

India

?Sundram Fasteners Limited, Chennai becomes the

first company to obtain ISO 9000 certification with the

support of CII’s TQM Division

?First Quality Summit organised ?Work in the area of Quality in Governance begins?CII recommends the setting up of Quality Council of

India (QCI) for providing a mechanism for national

accreditation

?CII adopts the EFQM Model and introduces the

Business Excellence Model and the CII-EXIM Bank

Award in India

?Training & Counselling services for Education Sector

begin?CII Centre of Excellence (COE) on Quality announced

?Foundation Stone laid for CII Institute of Quality

?First CII-EXIM Bank Award for Business Excellence

won by Hewlett Packard, India?Training & Counselling Services for Laboratory /

Measurement commence

?The TPM Club India established• First TQM Cluster in the Manufacturing Sector starts

with Prof. Y Tsuda • First Summit on Quality in Education organised

29

CII-IQ Milestones

Our Quality Journey. . .

1988

1992

1993

1994

1995

1996

1997

1998

1989

1990

1991


30

?Legal Metrology Training introduced?Tata Consultancy Services wins the CII-EXIM Bank

Award for Business Excellence?BHEL, Haridwar becomes the first Prize Winner of

the CII-EXIM Bank Award for Business Excellence

?CII certified as Assessment Agency for TPM

Excellence Award?Lean Management Division set up?Food Safety & Quality extends its HACCP

consultancy services to the Hotels & Restaurants

Sector?CII participates in the WorldSkills Competition for the

first time

?Business Excellence Award among Small & Medium

Businesses initiated?Education Excellence Model launched?Business Continuity Management Services launched

?World Food Day Celebrations• Launch of Road Safety Initiative• 6-month Certificate Course on Quality Management

& Analytical Techniques launched

?Maturity Model for Excellence in Food Safety

Launched • Business Excellence Model updated on 2010 revisions• First ever Lean Mission to Japan Oragsnised • First National Conference on Quality in Healthcare

held

?Clusters on TQM started• CII sets up the Institute of Quality in Bangalore

?Tata Steel wins the CII-EXIM Bank Award for

Business Excellence?CII IQ Advisory Council set up

?CII Institute of Quality inaugurated?Training Programmes on General Management

introduced

?Infosys Technologies wins the CII-EXIM Bank

Award for Business Excellence?Training & Counselling Services for Food Sector

introduced

?Services in Food Sector extended to Bangladesh?CII Institute of Quality becomes a member of GEM

(Global Excellence Model) Council?The Lean concept introduced

?Breakthrough Management concept with Prof. Shoji

Shiba introduced?School Cluster established?HACCP Cluster on Food begins?Six Sigma services introduced

?Tata Motors (CVBU) wins the CII-EXIM Bank Award

for Business Excellence?The First Tea Cluster constituting 7 tea units certified

to HACCP Food Safety Management Systems

1999 2006

2007

2008

2009

2010

2000

2001

2002

2003

2004

2005


The Confederation of Indian Industry (CII) works to

create and sustain an environment conducive to the

growth of industry in India, partnering industry and

government alike through advisory and consultative

processes.CII is a non-government, not-for-profit, industry led and

industry managed organisation, playing a proactive role

in India's development process. Founded over 117 years

ago, it is India's premier business association, with a direct

membership of over 7000 organisations from the private

as well as public sectors, including SMEs and MNCs, and

an indirect membership of over 90,000 companies from

around 400 national and regional sectoral associations.CII catalyses change by working closely with government

on policy issues, enhancing efficiency, competitiveness

and expanding business opportunities for industry

through a range of specialised services and global

linkages. It also provides a platform for sectoral

consensus building and networking. Major emphasis is

laid on projecting a positive image of business, assisting

industry to identify and execute corporate citizenship

programmes. Partnerships with over 120 NGOs across the

country carry forward our initiatives in integrated and

inclusive development, which include health, education,

livelihood, diversity management, skill development and

water, to name a few.The CII Theme for 2012-13, ‘Reviving Economic

Growth: Reforms and Governance,’ accords top

priority to restoring the growth trajectory of the nation,

while building Global Competitiveness, Inclusivity and

Sustainability. Towards this, CII advocacy will focus on

structural reforms, both at the Centre and in the States, and

effective governance, while taking efforts and initiatives

in Affirmative Action, Skill Development, and

International Engagement to the next level.

With 63 offices including 10 Centres of Excellence in

India, and 7 overseas offices in Australia, China, France,

Singapore, South Africa, UK, and USA, as well as

institutional partnerships with 223 counterpart

organisations in 90 countries, CII serves as a reference

point for Indian industry and the international business

community.

CONTACT DETAILS


Kolkata

Confederation of Indian Industry 6, N.S. Road Kolkata 700001 T : +91 33 22307727 / 28 / 1434F : +91 33 22301721, 2231

Chennai

Confederation of Indian IndustrySouthern Region98/1,Velacherry main roadGuindy. Chennai 600032T : +91 44 42444555

F : +91 44 42444510

Gurgaon

Confederation of Indian Industry Plot No. 249 F, Sector - 18 Phase IV, Udyog Vihar Gurgaon - 122015 T : +91 124 4014060-67

F : +91 124 4014069 / 80

Pune

Confederation of Indian IndustryPune Zonal Office10th Floor, Office D, Godrej Eternia-C,

'B' Wing, 3, Off Pune Mumbai HighwayWakdewadi, Shivajinagar, Pune 411 005T : +91 20 66075800 / 01

F : +91 20 66075822

31

www.cii-iq.in

CII Institute of QualityBharat Nagara 2nd Stage

Magadi Road, Vishwaneedam Post, Bangalore - 560 091 T : +91 80 23286085 / 7690/9391

F : +91 80 23280314


Confederation of Indian IndustryThe Mantosh Sondhi Centre

23, Institutional Area, Lodi Road, New Delhi – 110 003 (India)T: 91 11 24629994-7 • F: 91 11 24626149

E: [email protected] • W: www.cii.in

CII Institute of QualityBharat Nagara 2nd Stage

Magadi Road, Vishwaneedam Post, Bangalore - 560 091 T : +91 80 23286085 / 7690/9391

F : +91 80 23280314W: www.cii-iq.in

Documents

iq ar - Confederation of Indian Industrynewsletters.cii.in/CII_may/may.pdf · Club’s growing membership and number of Indian Award winners bear testimony to the services provided