IP Momentum Confidential Cisco ATA 186/188 Provisioning Guide—Sylantro- hosted Service Release 3.0.2 1/06/05

IP Momentum Confidential

Cisco ATA 186/188 Provisioning Guide—Sylantro-hosted Service Release 3.0.2

1/06/05

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IP Momentum - Confidential 201.06.05 Sylantro-hosted Service Rel. 3.0.2

Cisco ATA Turn-up Summary for New Installs

Phone Location Configuration Document

Overview of

Local Configuration Steps

Description of what happens to the ATA

1. Manual Method. For with Managed sites not implementing DHCP

Cisco ATA Configuration (Managed)—Manual Method

- see slides 3-8

Plug ATA into network, analog phone into ATA Using the IVR, configure IP address settings Contact IP Momentum Provisioning to complete installation

Gets IP address set manually Gets MGCP release, basic VoIP settings from appropriate TFTP server at 64.2.21.251 Final values set by IP Momentum Provisioning

2. Remote Office. For remote offices using Internet and Static Public addresses (must have static WAN IP address with no NAT)

Cisco ATA Configuration for Remote Office with Static IP

- see slides 9-14

Plug ATA into network, analog phone into ATA Using the IVR, configure IP address settings Contact IP Momentum Provisioning to complete installation

Gets IP address set manually Gets MGCP release, basic VoIP settings from appropriate TFTP server at 64.2.21.251 Final values set by IP Momentum Provisioning

3. Remote Teleworker . For single user sites using public Internet with wandering WAN IP address and 1 VOIP device

Cisco ATA Configuration for Remote Teleworker without Static IP

- see slides 15-25

Plug ATA into network, analog phone into ATA Using the IVR, determine the ATA’s IP address and set device for web access Configure device for TFTP and reboot Configure CPE router (if required) Using browser, configure adapter settings

Gets IP address set manually Gets SIP release, basic VoIP settings from appropriate TFTP server at 64.2.21.250 Final values set by on-site Channel Partner at time of install

IP Momentum now offers three stream-lined ways to provision Cisco ATA devices on our network, depending upon the type of circuit supporting the end user.

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Cisco ATA Configuration (Managed)—Manual Method

For installations using:

Managed circuits

Public or Private IP addresses

Manually-assigned IP address

ATA 186 or 188

Managed-Manual

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I. Configuring the ATA Locally

1. Plug the Ethernet cable into the ATA port labeled 10BaseT.

2. Plug the analog phone for the first user into the port labeled Port 1.

3. If desired, plug the analog phone for the second user into the port labeled Port 2.

4. Plug in the AC power adapter and connect it to the ATA. The ATA will power on. When the red light on top of the unit stops flashing, proceed to the next step

5. Access the adapter IVR and obtain the IP address of the ATA Pick up the handset of the phone plugged into Port 1 on the adapter While holding the handset, press the button on top of the ATA. You will hear, “Configuration menu.”

6. Configure the IP address. Enter the following values on the connected phone using the IVR. Disable DHCP

Press 20#0# Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save

Enter static IP address Press 1#<ATA_ip_address># (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save

Enter default gateway/network router Press 2#<default_gateway># (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save

Managed-Manual

Notice: If your Cisco ATA adapter arrives password protected, use FACTRESET# during the configuration.

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Enter subnet mask Press 10#<ATA_subnet_mask># (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save

7. Validate network connectivity Verify Ethernet cable is plugged into ATA. Hang up phone. Adapter will reload—takes about 30 seconds (red LED inside button on top of

phone will stop flashing). Device should be reachable via ping. If device is not reachable, validate settings. Re-enter configuration mode and enter the

following values on the phone’s dial pad. Change anything that is not correct using the above procedures.

21# --IP address 22# --Default gateway 23# --Subnet mask

8. Contact IP Momentum Provisioning to complete ATA upgrade and configuration. Once this is done, extension(s) will need to be bound to ATA line(s) by the OA

Managed-Manual

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II. Provisioning Procedures for Upgrade and Installation

1. Create CPE on Sylantro 3.0.2 switch On Admin Server, issue the following command (must be done prior to device registration)

./cpe create <ATA_ip_address> tenantid=<Tenant> Note: device registers with its IP address—can’t be changed to MAC address

2. Access the ATA GUI and configure the adapter settings for TFTP With browser, go to http://<ip-address>/dev Set ToConfig to 1 (if available) Set UseTftp to 1 Set TftpURL to 64.2.21.251 Press apply Press Click here to reload

Should take about 2 minutes to reload. The red light on top will stop flashing when done. All subsequent attempts to gain access via web and/or IVR will require a password:

42186

3. Access the ATA GUI and validate upgrade is complete. With browser, go to http://<ip-address>/dev Validate version is Version: v3.1.0 atamgcp (Build 040211A) or later

4. Set the Call Agent IP address to Sylantro Control Server Set CA0orCM0 to 68.165.105.130 Press apply Press Click here to reload

Managed-Manual

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5. After reboot, access the AS and verify that registration is complete. On AS, issue cpe get <ATA_IP_address> to validate device has registered.

6. If desired by customer, disable the Call Waiting tone by performing the following steps Set CallWaitTone to 0,0,0,0,0,0,0,0,0 Press apply Press Click here to reload

7. Contact customer OA.

Managed-Manual

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III. OA Provisioning

1. OA should access IP Momentum portal and assign extension to phone(s). With browser, go to http://<ip-address>/dev Assign extension to phone port:

a001@<ATA_ip_address> for phone in port 1 a002@<ATA_ip_address> for phone in port 2

Managed-Manual

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Cisco ATA Configuration for Remote Office with Static IP


Unmanaged broadband

Static Public IP from ISP No NAT Firewall

Manually-assigned IP address on adapter

ATA 186 or 188

Remote Office-Static IP

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5. Access the adapter IVR and obtain the IP address of the ATA Pick up the handset of the phone plugged into Port 1 on the adapter While holding the handset, press the button on top of the ATA. You will hear, “Configuration menu.”

6. Configure the IP address. Enter the following values on the connected phone using the IVR. Disable DHCP

Press 20#0# Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save

Enter static IP address Press 1#<ATA_ip_address># (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save

Enter default gateway/network router Press 2#<default_gateway># (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save



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Enter subnet mask Press 10#<ATA_subnet_mask># (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save

7. Validate network connectivity Verify Ethernet cable is plugged into ATA. Hang up phone. Adapter will reload—takes about 30 seconds (red LED inside button on top of

phone will stop flashing). Device should be reachable via ping. If device is not reachable, validate settings. Re-enter configuration mode and enter the

following values on the phone’s dial pad. Change anything that is not correct using the above procedures.

21# --IP address 22# --Default gateway 23# --Subnet mask

8. Contact IP Momentum Provisioning to complete ATA upgrade and configuration. Once this is done, extension(s) will need to be bound to ATA line(s) by the OA


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1. Create CPE on Sylantro switch On Admin Server, issue the following command (must be done prior to device registration)

./cpe create <ATA_ip_address> tenantid=<Tenant> Note: device registers with its IP address—can’t be changed to MAC address

2. Access the ATA GUI and configure the adapter settings for TFTP With browser, go to http://<ip-address>/dev Set ToConfig to 1 (if available) Set UseTftp to 1 Set TftpURL to 64.2.21.251 Press apply Press Click here to reload

Should take about 2 minutes to reload. The red light on top will stop flashing when done. All subsequent attempts to gain access via web and/or IVR will require a password:

42186

3. Access the ATA GUI and validate upgrade is complete. With browser, go to http://<ip-address>/dev Validate version is Version: v3.1.0 atamgcp (Build 040211A) or later

4. Set the Call Agent IP address to Kagoor IP address and port Set CA0orCM0 to appropriate address

64.2.21.54.2728 (i.e., if PRI with DID is in CA) 66.151.0.41.2728 (i.e., if PRI with DID is in Chicago)

Press apply Press Click here to reload


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5. After reboot, access the AS and verify that registration is complete. On AS, issue cpe get <ATA_IP_address> to validate device has registered.

6. If desired by customer, disable the Call Waiting tone by performing the following steps Set CallWaitTone to 0,0,0,0,0,0,0,0,0 Press apply Press Click here to reload

7. Contact customer OA.


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III. OA Provisioning

1. OA should access IP Momentum portal and assign extension to phone(s). With browser, go to http://<ip-address>/dev Assign extension to phone port:

a001@<ATA_ip_address> for phone in port 1 a002@<ATA_ip_address> for phone in port 2


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Cisco ATA Configuration for Remote Teleworker without Static IP


Unmanaged circuits

Public WAN IP address

No Static Public IP address from ISP

DHCP addressing on LAN

ATA 186 or 188

Note: Only 1 VoIP device is supported for remote teleworkers

Remote Teleworker-No Static IP

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I. Configuring the User Settings in the OA

1. Using the OA tool, click on the employee to be assigned a port on the ATA.

2. Set the Alternate User ID to the 10-digit phone number for the employee Note: the entry should contain digits only and no dashes

3. Save the settings


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II. Configuring the ATA





5. Access the adapter IVR and obtain the IP address of the ATA Pick up the handset of the phone plugged into Port 1 on the adapter While holding the handset, press the button on top of the ATA. You will hear, “Configuration menu.” Press 80# IP address of unit will be read back. Note this IP address. Hang up phone

6. Validate that the device is on the local network Go to a local PC/laptop and ping the device If the device is not reachable, there are networking issues that must be resolved before proceeding

Validate IP settings assigned via DHCP on the ATA as a check. Access the IVR and press the following:

21# --announces IP address 22# --announces default gateway 23# --announces subnet mask

Verify Ethernet cabling is as required On ATA188, make sure Ethernet cable is plugged into port labeled, 10/100 Uplink



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7. Access the ATA GUI and configure for upgrade With browser, go to http://<ATA-ip-address>/dev Set ToConfig to 1 (if available) Set UseTftp to 1 Set TftpURL to the 64.2.21.250 Set EncryptKey to 608ea851 Press apply Press Click here to reload

The ATA should begin downloading firmware. This upgrade should take about 2 minutes. The red light on top will stop flashing when complete.

All attempts to gain access via web and/or IVR will require a password: 42186

8. Access the ATA GUI and verify upgrade With browser, go to http://<ATA-ip-address>/dev. If the upgrade was successful

A Password Protected Page should appear. Version displayed on left side of screen under MAC address should read, Version: v3.1.0

atasip (Build 040211A) or later If the upgrade was not successful, the CPE router may be blocking TFTP messages to the

ATA. It is recommended that the CPE router be configured to allow such traffic to be forwarded to the ATA. One method of doing this is to place the ATA’s IP address in the DMZ of the router. See the Appendix starting on page 27 for recommendations on how to configure the router to allow for the upgrade to occur. Once the firewall has been configured to support TFTP to the ATA, restart the ATA for upgrade completion. Then proceed to Step 9.


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8. Access the ATA GUI and apply the line settings With browser, go to http://<ip-address>/dev Enter the UIPassword: 42186 To configure the line values for the phone plugged into Port 1, complete following steps

Set UID0 to the 10-digit phone number of the employee (omitting dashes) Set LoginID0 to the 4-digit regcode for the tenant Set PWD0 to the 4-digit password for the tenant

To configure the line values for the phone plugged into Port 2, complete following steps Set UID1 to the 10-digit phone number of the employee (omitting dashes) Set LoginID1 to the regcode for the tenant Set PWD1 to the password for the tenant

Configure the proxy server IP address to value pro Set GkOrProxy to value specified by IP Momentum Provisioning. This will be either:

64.2.21.54.5076 (for instance, will be used if DID is in CA) 66.151.0.41.5076 (for instance, will be used if DID is in Chicago)

Press apply Press Click here to reload

The ATA should take 60 to 90 seconds to reload. When this is complete, the red light on top of the unit will stop flashing.

9. The configuration is now complete. Dial tone should be heard when the phones are taken off hook.

If dial tone is not heard, review the line settings and validate that they have been input correctly and that they match the corresponding values in the OA.


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Appendix: Configuring the Local Router’s Firewall


• IP Momentum service should be expected to work popular routers including following:• Speedstream 2601 and 2602• USR Broadband Router/print server – 8000A (8000-02) • LinkSys BEFSX41 (older firmware codes only) • LinkSys BEFSX81• Hawking FR24• 2Wire Office Portal 180• 2Wire Office Portal 1800• 2Wire Home portal 1000• Net Screen 10• Microsoft Wireless Router MN-500

• Cisco ATA’s use the TFTP protocol for upgrades. In many cases, no changes to routers are required.

• Some routers, however, may have a built-in firewall or support other software functions provided by the vendor that prevent traffic to trusted interfaces that originate from the Internet. This may prevent setup or IP Momentum service from working.

• If you experience issues during the setup, IP Momentum recommends placing the IP address of the telephone in the DMZ of the router. With most routers, this should allow for successful implementation and service delivery.

• Contact your CPE router vendor or refer to the user manual for instructions on how to configure your local router’s firewall, if necessary.

• The following slides provide examples on how to configure certain routers for this.• Contact your IP Momentum dealer if you face phone upgrade problems or problems in setting up IP

Momentum service with your home router.

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Example 1: Siemens Speedstream SS2602


• Open Internet Explorer• Refer to the instruction manual for the address to access the router controls• From the Main Menu

- Select the Advanced Setup tab- Select the Misc subtab- In the IP Address of Virtual DMZ Host field, enter the last octet of the IP address into the open field (e.g. where your phone is .X on the LAN subnet enter X into the open field. This is usually .100, .101, .102, .103 -- depending on the number of devices already connected to the router. For example: 192.168.2.104)- Place a checkmark in the enable radio button to deactivate the firewall for your DMZ host

• Select 'Enter' on the screen to save the settings

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Example 2: Linksys


1. Using a browser, access the router main setup menu

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Example 2: Linksys


2. Select Advanced tab.

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Example 2: Linksys


3. Select DMZ Host tab.

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Example 2: Linksys


4. Find the IP address of your phone, such as 192.168.1.104. Enter last octet (104) into the DMZ Host IP Address field. Press Apply .

Documents

IP Momentum Confidential Cisco ATA 186/188 Provisioning Guide—Sylantro- hosted Service Release 3.0.2 1/06/05