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InterSell online trade accountordering and account management

InterSell & Navisionintegration

InterSell Administrationmanaging catalogue and website content

InterSellbenefits

InterSell websitepublic/private website and online catalogue

InterSell Introducing the E-commerce Hubstockist and consumer ordering environment

Overview

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InterSell trade e-commerce provides yourcustomers with an easy to use website for:

- quickly re-ordering stock

- browsing for new lines

- viewing your current product catalogue at their prices

- reviewing order history and account information

- paying for orders and clearing account balances online

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Customer Self Services

• Searching for products

• Fast line order entry

• Browse product catalogue

• Save/load orders

• Order process

• Order history

• Order status

• Account details

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InterSell trade e-commerce

InterSell B2B E-commerce is made up of four key areas. • Public/Private website - This provides general information and can allow

access to a full content managed product catalogue.

• Customer self service area - This is the heart of the trade ordering service.

• Administration for the public website - Manage the content on the public website such as ‘News’, ‘FAQs’, ‘About us’ etc.

• Administration for customer self service area – Administrators setup new customer account access to those who have been given a customer number on the Navision application.

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InterSell website - public/private website and online catalogue

• The website can be part of a public site, or it can be accessed one the user has entered their login details.

• InterSell provides you with a content managed website to promote your complete range of brands, ranges and products.

• The website is an ideal way to communicate to a general audience, attract new account customers or be a future platform for your own retail sales channel

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InterSell website - public/private website and online catalogue

• InterSell’s Website has website a content management system for:

• Product catalogue

• News

• FAQs

• Press releases

• Banners

• Advertising

• Special pages.

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Account login

• To order from the trade website, users will have to enter a unique username and password (established on your InterSell admin system). This not only means that the system will be able to identify the customers, it also means that your competitors will be unable to access any sensitive product information.

• To obtain password customers will first have to their account record exported to InterSell from Navision.

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Customer self service

• Features:• Latest announcements• Offers/News• Order history• Account summary• Contact details• Create an order• View website catalogue

• A registered customer can view all their orders placed online.

• Any order saved online can be viewed and used again from the My Orders tab.

• Customers will be able to see all the orders they have placed with you and their order process status. To do this, the order details and status will need to come from the Navision data export.

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Ordering online

• Ordering online is quick and simple to use

• 5 step process

• Customers see products at their agreed pricing and discounting

• InterSell can use best price policy

• Customers see only what they are able to order

• Ordering can be by pack, carton or pallet, depending how all customers order.

• Find product using: Search, Browse, FastLine, SKU

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Building an order: FastLine order entry

• Enter stock codes and quantities from a document (such as Word or Excel). This means you can add items to your document and then copy and paste them into the fast lines box in one go

• There are three ways to add multiple fast lines to your order:

• Comma delimited

• Tab delimited

• Without quantities

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Building an order: FastLine order entry

• Enter stock codes and quantities from a document (such as Word or Excel). This means you can add items to your document and then copy and paste them into the fast lines box in one go.

• There are three ways to add multiple fast lines to your order:

• Comma delimited

• Tab delimited

• Without quantities

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Building an order: searching

• Enter key words

• See stock availability in results

• View product line details and image thumbnail

• Choose items from results list

• Back to order when finished choosing.

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Building an order: browse the catalogue

• Each brand can have its own ‘home page’

• Control content

• Banners

• Group thumbnails

• Intro text

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Building an order: browse the catalogue

• Catalogue shows the order quantity the user has requested against each product in the page

• In public ‘mode’, the website would only show general information.

• If retail e-commerce is enabled, the end consumer would see the RRP/SRP price.

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Building an order: browse the catalogue

• Users can move though the catalogue and add items to their order without having to leave the catalogue.

• Click on ‘< back to order’ to view the order pad.

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Building an order: searching the catalogue

• The catalogue search allows the customer to search on two keywords and returns a result listing similar to the order pad search.

• The customer can simply add items from the search and either continue with another search or browser the catalogue ‘tree’

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Building an order: saving the order

• Orders can be saved at any time during order building

• Orders can be saved temporarily

• Orders can be saved as a regular order template

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Placing an order: the order pad

• The Order Pad shows the customer stock availability, pricing, discounting, order quantities, product minimum order quantities and line details.

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Placing an order: step 1 - the order pad

• Items can be added directly using the quick add features

• User can save the order

• Order header and advisory notices are displayed on the right hand side

• If the customer has met the minimum order value they can proceed to reviewing the delivery details and placing the order

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Placing an order: step 3 - review order

• Customer is presented with a complete breakdown of their order

• Order can be saved

• Order can still be amended

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Placing an order: step 2 - order header

• Customer is already identified

• Enter PO

• Select requested ship date

• If user can order for multiple locations a drop down address list appears

• Enter special instructions

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Placing an order: step 4 - finalise

• Before the order is placed, the customer is presented with a summary of prices

• InterSell can be setup to check for Pro-forma customers or customer who have exceeded their credit limit. In such cases the customer can still place the order with their credit card, rather than on account

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Placing an order: optional - pro-forma payment

• Customer is already identified

• Enters credit card details

• Payment made to your account

• Order completed

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Placing an order: step 5 - confirmation

• Customer is presented with summary of transaction

• Can either go to order tracking or the homepage

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InterSell & Navision - integration

• Order tracking shows complete details of the order.

• The order is then ready for export into the Navision application

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internet

Placing an order: order tracking

• Data is exchanged via the ERP application and the website securely via MiniCopy

• An import export schedule enables stock, prices, products, customers and orders to be updated at different times

Customers

Navision

OrdersProducts

MiniCopy

InterSell

Stock Levels

Customers

Products

Prices &Discounts

Firewall

HTTPS

Orders

Stock Levels

Prices &Discounts

Firewall

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Administration: managing catalogue and site content

• An easy to use interface lets you control all your marketing information and enhance the product catalogue with additional content

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Administration & Maintenance

• Import and export data with your ERP application.

• View online customer account. Useful when ordering on behalf of a customer.

• Create an order via the customer’s account.

• Setup trade customers and their various order locations to use InterSell.

• Control licensing visibility and product exclusions

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Benefits of InterSell

• Always open- available 24/7/365

• Correct pricing- customers order with agreed pricing and discounting- increase accuracy of orders

• Simple and fast to use- low level IT skills need- encourages frequency and volume of orders- orders are imported directly into your Navision application

• More customers- cost effective to deal with export customers and from smaller retailers- Ideal for customers with multiple order locations

• Saves money- increases accuracy of order taking- faster order processing- extends the value of the existing investment in the Navision application- remove bad credit sales

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Introducing : InterSell e-commerce hub

The complete InterSell e-commerce platform of solutions enables your business to take advantage of the need to increase both sales with distributors and gain sales from the growing number of consumers shopping online...

stockist consumer

distributor InterSell

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InterSell e-commerce hub

The hub is a concept of combining both trade and retail e-commerce to create a unique relationship between you, your stockists and end consumers...

stockist consumer

distributor InterSell

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InterSell e-commerce hub

The InterSell hub provides a market place for consumers to purchase items directly with stockists...

stockist

InterSell

- match consumers to stockists by postcode/zipcode.

- consumer can select nearest or preferred stockist

- consumer can pay online or collect in store

- Stockist gets money paid into their account

distributor

consumer

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InterSell e-commerce hub

Stockists can manage consumers’ orders and place stock orders directly with you

stockist

InterSell

- increases frequency of trade orders

- incentivises stockists to actively promote the website

- your website provides features to promotes stockists: stockist locator, sponsored pages, events, news and offers

consumer

distributor

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InterSell e-commerce hub

Stockists can be dynamically promoted after consumers they have logged into your website...

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InterSell e-commerce hub

Consumers can see stockists ranked by distance...

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InterSell e-commerce hub

The stockist page can then show the ranges of your products they stock and services they offer....

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InterSell e-commerce hub

The preferred stockist is then highly visible to the consumer during their browsing and ordering process....

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InterSell e-commerce hub

During the checkout process the customer has the option of reviewing their nearest preferred stockist.

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InterSell e-commerce hub

Your stockist is provided with a web-based order management system for the customers’ orders.

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InterSell

Thank you.Marcus Pullen

Business Director

Aspin Interactive

marcusp@aspin.co.uk

www.aspin.co.uk

T: 44 (0)1794 500 200