INTERCULTURAL MEDIATION IN THE SERVICES OF THE REGION

EMILIA-ROMAGNA

Bologna 2010, November 24

Intercultural mediation in Ferrara

C.S.I.I. and the experience of the ProvincialRepertoire of Intercultural Mediators

(Re.media)

Provincia di Ferrara

Model of management of theRe.Media Repertoire

Centre of Integrated Services for ImmigrationProvincial point of connection

To coordinate To propose andshare projects

To support

With other public and private bodies that work for immigration

The priority objective of the service is to follow the process ofinteraction between public services and non-Italian citizens

principally with the help of intercultural mediators

Birth and forming of the Repertoire• Date: 2002

• The project was planned and fulfilled by the Social Cooperative Society Camelot of Ferrara

• It is composed by 200 people belonging to 35 linguistic areas.

• 75 intercultural mediators of well-established professional training in various fields like

- schools

- social and health services

- information

- legal and penitentiary services

- social mediation and conflicts

Bodies involved in the organization of Re.media

• Province of Ferrara• Municipality of Ferrara- Institution of Schools and Educational

Services for the Families (Organizing Unit for Integration)• Municipalities of the province • Centre of Employment- Observation on Immigration• USP- Provincial Educational Office• Every type of schools• Local Hospital and Health Centre “S.Anna” (Welcome and

Mediation Office)• Various associations in the territory

Objectives

• To support the immigrants' welcome and integration in the social structure of the province

• To consolidate the presence of intercultural mediation for the welcome at school and in educational and social services

• To predispose hearing and support to intercultural communication in health centres

• To define and establish the profile of the intercultural mediation as an action set up on the synergy among people, bodies and services

• To reinforce the intercultural mediators' skills of the specific sectors and develop their specific interaction in the territorial services

• To promote and realise, in collaboration with other bodies and services, the training and updating of the mediators

Functions• To manage, coordinate and enlarge the Repertoire

• To answer the demands of the schools and other bodies and services for linguistic and cultural mediation

• To establish intercultural libraries

• To give advice to the operators of public and private social services (teachers, headmasters, social workers, etc...)

• To promote Italian language courses(L2) for foreigners and language exam certificates testifing the language competence of the mediators

• To define a code of professional ethics for the operators who work in the field of intercultural mediation

• To monitor and prove by documents the work carried out

• To set up a list of the taechers of Italian L2

Necessary qualification for the admission

in Re.media

• Complete mastery of a language and culture different from Italian, certified by appropriate documentation

• Complete mastery of Italian certified by graded tests and good knowledge of the Italian culture and the italian socio-economic situation

• Possession of at least a secondary school certificate or equivalent level

• Motivated interest and inclination for social work with the capacity of relation and communication

Valuation methods of mediators and classification

• Valuation of the mediator's training professional profile• A comparative analysis of the acquired skills• Valuation of the performed mediation experiences• Periodic updating of the classification

Mediators in educational field and schools

Schools of every type and level in the Municipality

• First welcome and insertion• Orientation for the new-comer families and facilitation to the

access at the educational services• Intervention in conflictual situations

Starting up methods of the interventions

• Municipality of Ferrara: Re.media collaborates with the Institution of Educational Services, Schools and Families

• Municipalities of the province of Ferrara: Re.media directly collaborates with schools

Summary of the data Re.media from 2002 to 2010 in schools

School years Classes Students Lessons 2002/03 37 75 2092 2003/04 39 182 3877 2004/05 38 135 3630 2005/06 41 176 4299 2006/07 46 254 4594 2007/08 50 268 4933 2008/09 55 345 5095 2009/10 51 372 5015

Number of classes per school year

2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/20100

10

20

30

40

50

60

3739 38

41

46

50

55

51

Number of foreign students per school year

2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/20100

50

100

150

200

250

300

350

400

75

182

135

176

254268

345

372

Number of lessons per school years

2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/20100

1000

2000

3000

4000

5000

6000

2092

38773630

42994594

49335095 5015

Mediators in social-sanitary field

The project of the Cooperative Society Camelot for intercultural mediation services for the local Health Authority and University Hospital S.Anna

Services distributed on the whole territory in the province of Ferrara from Monday to Saturday in 320 hours per month

in ordinary and planned activities

Welcome and Mediation Office in S.Anna Hospital

Intercultural mediators in social mediation and in conflicts

• They intervene in urban clashes to reduce problematic aspects of the cohabitation in certain zones

• They favour social cohesion and dialogue, collaborating with social mediators and italian staff responsible for conflicts

In collaboration with:• Municipality of Ferrara-Council Department of the Policy for Immigration• and Safety• Intercommunal Police Corps• Housing Company Emilia Romagna• The Police of Ferrara• The civilian society

Mediation in juridical field

The Police Headquarters Office

The Court of Law

District Penitentiary

Training courses for mediators

From 2001 until today...

In collaboration with:

- bodies and associations of the Third Sector

- local boards

- professional training centres

Conclusive reflections

• Fundamental role of formation

• Integrated courses of formation involving various bodies and services

• Definition of a general professional profile of the mediator and “the certification of skills”

CSII - Centro Servizi Integrati per l’Immigrazione

Via Copparo, 142 – Ferrara

Tel. 0532.208092 Fax 0532.208566

e-mail: csii@comune.fe.it

remedia.csii@comune.fe.it

How to contact us: