Intel Order Number D31968-004 Order Number D31968-004 ii Intel ® Server Board S5000PAL User’s Guide Disclaimer Information in this document is provided in connection with Intel®

Intel® Server Board S5000PAL User’s GuideA Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products

Intel Order Number D31968-004

ii Intel® Server Board S5000PAL User’s Guide

Disclaimer

Information in this document is provided in connection with Intel® products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right. Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time, without notice.

Intel server boards contain a number of high-density VLSI and power delivery components that need adequate airflow for cooling. Intel's own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together. It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions. Intel Corporation can not be held responsible if components fail or the server board does not operate correctly when used outside any of their published operating or non-operating limits.

Intel, Intel Pentium, and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

* Other names and brands may be claimed as the property of others.

Copyright © 2010, Intel Corporation. All Rights Reserved

Safety Information

Important Safety InstructionsRead all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Intel® Server Deployment Toolkit 2.0 CD and/or at http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

Wichtige SicherheitshinweiseLesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu Intel-Serverplatinen und Servergehäusen auf der Intel® Server Deployment Toolkit 2.0 CD oder unter http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

Consignes de sécuritéLisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel® Server Deployment Toolkit 2.0 CD ou bien rendez-vous sur le site http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

Instrucciones de seguridad importantesLea todas las declaraciones de seguridad y precaución de este documento antes de realizar cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety Information en el Intel® Server Deployment Toolkit 2.0 CD y/o en

http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

iv Intel® Server Board S5000PAL User’s Guide

重要安全指导

在执行任何指令之前，请阅读本文档中的所有注意事项及安全声明。和/或 http://support.intel.com/support/motherboards/server/sb/CS-010770.htm 上的 Intel Server Boards and Server Chassis Safety Information（《Intel 服务器主板与服务器机箱安全信息》）。

Intel® Server Board S5000PAL User’s Guide v

WarningsHeed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide. Use of other products / components will void the UL listing and other regulatory approvals of the product and will most likely result in noncompliance with product regulations in the region(s) in which the product is sold.

System power on/off: The power button DOES NOT turn off the system AC power. To remove power from system, you must unplug the AC power cord from the wall outlet. Make sure the AC power cord is unplugged before you open the chassis, add, or remove any components.

Hazardous conditions, devices and cables: Hazardous electrical conditions may be present on power, telephone, and communication cables. Turn off the server and disconnect the power cord, telecommunications systems, networks, and modems attached to the server before opening it. Otherwise, personal injury or equipment damage can result.

Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts.

ESD and handling boards: Always handle boards carefully. They can be extremely sensitive to ESD. Hold boards only by their edges. After removing a board from its protective wrapper or from the server, place the board component side up on a grounded, static free surface. Use a conductive foam pad if available but not the board wrapper. Do not slide board over any surface.

Installing or removing jumpers: A jumper is a small plastic encased conductor that slips over two jumper pins. Some jumpers have a small tab on top that you can grip with your fingertips or with a pair of fine needle nosed pliers. If your jumpers do not have such a tab, take care when using needle nosed pliers to remove or install a jumper; grip the narrow sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can damage the contacts inside the jumper, causing intermittent problems with the function controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board.

vi Intel® Server Board S5000PAL User’s Guide

Preface

About this ManualThank you for purchasing and using the Intel® Server Board S5000PAL.

This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server board. This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace components on the Intel® Server Board S5000PAL. For the latest version of this manual, see http://support.intel.com/support/motherboards/server/S5000PAL/.

Manual OrganizationChapter 1 provides a brief overview of the Intel® Server Board S5000PAL. In this chapter, you will find a list of the server board features, photos of the product, and product diagrams to help you identify components and their locations.

Chapter 2 provides instructions on using the utilities that are shipped with the board or that may be required to update the system. This includes how to navigate through the BIOS Setup screens, how to perform a BIOS update, and how to reset the password or CMOS. Information about the specific BIOS settings and screens is available in the Intel® 5000 Series Chipsets Server Board Family Datasheet. See "Additional Information and Software" for a link to the Intel® 5000 Series Chipsets Server Board Family Datasheet.

Chapter 3 provides instructions on adding and replacing components. Use this chapter for step-by-step instructions and diagrams for installing or replacing components such as the memory, processor, control panel board, and the battery, among other components.

Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages and POST code messages. You will also find suggestions for performing troubleshooting activities to identify the source of a problem.

viii Intel® Server Board S5000PAL User’s Guide

Product AccessoriesThis server board is compatible with the following Intel® Server Chassis:

• Intel® Server Chassis SR1500• Intel® Server Chassis SR1550• Intel® Server Chassis SR2500

You may need or want to purchase one or more of the following accessory items for your server:

Processor(s), memory DIMMs, hard drive, USB floppy drive, CD-ROM or DVD-ROM drive, RAID controller, operating system.

For information about which accessories, memory, processors, and third-party hardware have been tested and can be used with your board, and for ordering information for Intel products, see http://support.intel.com/support/motherboards/server/S5000PAL/compat.htm.

Additional Information and SoftwareIf you need more information about this product or information about the accessories that can be used with this server board, use the following resources. These files are available at http://support.intel.com/support/motherboards/server/S5000PAL/

Unless otherwise indicated in the table below, once on this Web page, type the document or software name in the search field at the left side of the screen and select the option to search "This Product."

Table 1. Additional Information and Software

For this information or software Use this Document or Software

For in-depth technical information about this product

Intel® Server Board S5000PAL Technical Product Specification

For BIOS settings and chipset information

Intel® 5000 Series Chipsets Server Board Family Datasheet

If you just received this product and need to install it

Intel® Server Board S5000PAL Quick Start User's Guide in the product box

For virtual system tours and interactive repair information

A link to the SMaRT Tool is available under "Other Resources" at the right side of the screen at

http://support.intel.com/support/motherboards/server/S5000PAL

Intel® Server Board S5000PAL User’s Guide ix

See also the Intel® Server Deployment Toolkit 2.0 CD that came with your server board.

Accessories or other Intel server products

Spares and Configuration Guide

Hardware (peripheral boards, adapter cards) and operating systems that have been tested with this product

Tested HardwareOperating Systems List

Chassis that have been tested with this product

Reference Chassis List

Processors that have been tested with this product

Supported Processors

DIMMs that have been tested with this product

Tested Memory List

To make sure your system falls within the allowed power budget

Power Budget Tool

For software to manage your Intel® system

Intel® System Management Software

For drivers Driver (for an extensive list of available drivers)

Operating System Driver (for operating system drivers)

For firmware and BIOS updates, or for BIOS recovery

Firmware Updates

For diagnostics test software

Diagnostics

Table 1. Additional Information and Software

For this information or software Use this Document or Software

x Intel® Server Board S5000PAL User’s Guide

Intel® Server Board S5000PAL User’s Guide xi

Contents

Safety Information ..................................................................................................... iiiImportant Safety Instructions ................................................................................................ iiiWichtige Sicherheitshinweise ............................................................................................... iiiConsignes de sécurité .......................................................................................................... iiiInstrucciones de seguridad importantes ............................................................................... iiiWarnings ................................................................................................................................ v

Preface ....................................................................................................................... viiAbout this Manual ................................................................................................................ viiManual Organization ............................................................................................................ viiProduct Accessories ............................................................................................................viiiAdditional Information and Software ....................................................................................viii

Chapter 2: Server Board Features ............................................................................ 1Connector and Component Locations ...................................................................................3Configuration Jumpers ...........................................................................................................5Intel® Light Guided Diagnostics .............................................................................................7Back Panel Connectors .........................................................................................................8RAID Support .........................................................................................................................9Hardware Requirements ......................................................................................................10

Processor ....................................................................................................................10Memory ........................................................................................................................11Power Supply ..............................................................................................................13

Optional Hardware ...............................................................................................................13Intel® RAID Activation Key ..........................................................................................13Hard Disk Drives ..........................................................................................................13Intel® Remote Management Module and RMM NIC ...................................................13Intel® Local Control Panel ...........................................................................................14

Chapter 3: Server Utilities ........................................................................................ 15Using the BIOS Setup Utility ................................................................................................15

Starting Setup ..............................................................................................................15If You Cannot Access Setup ........................................................................................15Setup Menus ...............................................................................................................15

Upgrading the BIOS .............................................................................................................17Preparing for the Upgrade ...........................................................................................17Upgrading the BIOS ....................................................................................................18

Clearing the Password .........................................................................................................18Clearing the CMOS ..............................................................................................................19

Chapter 4: Hardware Installations and Upgrades ................................................. 21

xii Intel® Server Board S5000PAL User’s Guide

Before You Begin ................................................................................................................ 21Tools and Supplies Needed ........................................................................................ 21

Installing and Removing Memory ........................................................................................ 21Installing DIMMs .......................................................................................................... 21Removing DIMMs ........................................................................................................ 23Installing the Processor ............................................................................................... 24Installing the Heat Sink(s) ........................................................................................... 26Removing a Processor ................................................................................................ 27

Replacing the Backup Battery ............................................................................................. 28

Appendix A: Getting Help ........................................................................................31World Wide Web ................................................................................................................. 31Telephone ........................................................................................................................... 31

Appendix B: Regulatory and Compliance Information .........................................35Product Regulatory Compliance .......................................................................................... 35

Product Safety Compliance ......................................................................................... 35Certifications / Registrations / Declarations ................................................................ 36Product Regulatory Compliance Markings .................................................................. 36

Electromagnetic Compatibility Notices ................................................................................ 37FCC (USA) .................................................................................................................. 37Industry Canada (ICES-003) ....................................................................................... 38Europe (CE Declaration of Conformity) ....................................................................... 38Taiwan Declaration of Conformity (BSMI) ................................................................... 38Korean Compliance (RRL) .......................................................................................... 39

Restriction of Hazardous Substances (RoHS) Compliance ................................................ 40End-of-Life / Product Recycling ........................................................................................... 40

Appendix C: Troubleshooting .................................................................................41Resetting the System .......................................................................................................... 41Problems following Initial System Installation ...................................................................... 42

First Steps Checklist ................................................................................................... 42Hardware Diagnostic Testing .............................................................................................. 43

Verifying Proper Operation of Key System Lights ....................................................... 43Confirming Loading of the Operating System ............................................................. 43

Specific Problems and Corrective Actions .......................................................................... 44Power Light Does Not Light ........................................................................................ 44No Characters Appear on Screen ............................................................................... 45Characters Are Distorted or Incorrect ......................................................................... 45System Cooling Fans Do Not Rotate Properly ............................................................ 46Drive Activity Light Does Not Light .............................................................................. 46CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light .............................. 46Cannot Connect to a Server ........................................................................................ 47Problems with Network ............................................................................................... 47

Intel® Server Board S5000PAL User’s Guide xiii

System Boots when Installing PCI Card ......................................................................48Problems with Newly Installed Application Software ...................................................48Problems with Application Software that Ran Correctly Earlier ...................................48Devices are not Recognized under Device Manager (Microsoft* Windows* Operating

System) ............................................................................................................49Hard Drive(s) are not Recognized ...............................................................................49Bootable CD-ROM Disk Is Not Detected .....................................................................49LED Information ...........................................................................................................50BIOS POST Beep Codes ............................................................................................50

Appendix D: LED Decoder ....................................................................................... 53

Appendix E: Intel® Server Issue Report Form ....................................................... 59

xiv Intel® Server Board S5000PAL User’s Guide

Intel® Server Board S5000PAL User’s Guide xv

List of Tables

Table 1. Additional Information and Software .........................................................................viiiTable 2. Server Board Features ...............................................................................................2Table 3. NIC LED Descriptions .................................................................................................9Table 4. Setup Menu Key Use ................................................................................................16Table 5. Product Certification Markings ..................................................................................36Table 6. Resetting the System ................................................................................................41Table 7. LED Information ........................................................................................................50Table 8. POST Error Beep Codes ...........................................................................................50Table 9. Error Beep Codes Generated by Intel® Remote Management Module ....................51Table 10. POST Progress Code LED Example .......................................................................53Table 11. Diagnostic LED POST Code Decoder .....................................................................54

xvi Intel® Server Board S5000PAL User’s Guide

Intel® Server Board S5000PAL User’s Guide xvii

List of Figures

Figure 1. Intel® Server Board S5000PAL .................................................................................. 1Figure 2. Server Board Connector and Component Locations ................................................. 4Figure 3. BIOS Select Jumper................................................................................................... 5Figure 4. Recovery Jumpers ..................................................................................................... 6Figure 5. Light Guided Diagnostic LEDs ................................................................................... 7Figure 6. Back Panel Connectors.............................................................................................. 8Figure 7. DIMM Configuration Diagram................................................................................... 11Figure 8. Four DIMM Configuration Example.......................................................................... 12Figure 9. Clear Password Jumper........................................................................................... 19Figure 10. Clear CMOS Jumper.............................................................................................. 20Figure 11. Installing the Memory ............................................................................................. 22Figure 12. ILifting the Processor Socket Handle ..................................................................... 24Figure 13. Installing the Processor.......................................................................................... 24Figure 14. Removing the Socket Cover .................................................................................. 25Figure 15. Installing the Heat Sink .......................................................................................... 26Figure 16. Replacing the Backup Battery................................................................................ 29Figure 17. Diagnostic LED Placement Diagram...................................................................... 54

xviii Intel® Server Board S5000PAL User’s Guide

2 Server Board Features

This chapter briefly describes the main features of the Intel® Server Board S5000PAL. This chapter provides a photograph of the product, a list of the server board features, and diagrams showing the location of important components and connections on the server board.

Figure 1. Intel® Server Board S5000PAL

2 Intel® Server Board S5000PAL User’s Guide

Table 2 summarizes the features of the server board.

Table 2. Server Board Features

Feature Description

Processor Support for up to two Dual-Core Intel® Xeon® processors 5000 or 5100 sequence with a 677-, 1066-, or 1333-MHz front side bus.

Up to two Quad-Core Intel® Xeon® processors 5300 sequence with a 1066- or 1333-MHz front side bus.

Up to two 45nm 2P Dual-Core Intel® Xeon® processors. Product codes S5000PALR and S5000XALR only.

Up to two 45nm next generation Quad-Core Intel® Xeon®

processors. Product codes S5000PALR and S5000XALR only.

Memory • Eight DIMM slots supporting stacked DDR2 533/667 MHz FBDIMM memory

• Support for up to 32 GB DDR2 533/667 MHz FBDIMM memory

Chipset Intel® 5000P or Intel® 5000X chipset, consisting of:

• Intel® 5000P or Intel® 5000X Memory Controller Hub (MCH)• Intel® 6321ESB I/O Controller Hub

Peripheral Interfaces External connections:

• Stacked PS/2* ports for keyboard and mouse• RJ45 Serial B port• Two RJ45 NIC connectors for 10/100/1000 Mb connections• Two USB 2.0 ports

Internal connections:

• One USB port header, which supports two USB 2.0 ports• One DH10 Serial A header• Six Serial ATA 150 connectors with integrated RAID 0/1

support• One ATA-100 44-pin connector for optical drive support• SSI-compliant 24-pin control panel header• SSI-compliant 24-pin main power connector, supporting the

ATX-12V standard on the first 20 pins

I/O Controll National Semiconductor* PC87427 controller

Video On-board ATI* ES1000 video controller with 16 MB DDR SDRAM

Hard drive • Support for six SATA-150 hard drives

LAN Intel® 82563EB dual port controller for 10/100/1000 Mbit/sec Ethernet LAN connectivity

Expansion Capabilities • One low profile riser slot supporting 1U or 2U PCI Express* riser cards

• One full height riser slot supporting 1U or 2U PCI-X* and PCI Express* riser cards

Fans Support for two processor fans and four system fans

Intel® Server Board S5000PAL User’s Guide 3

Connector and Component Locations

Server Management Intel® System Management Software

Table 2. Server Board Features

Feature Description

TP02071

M

N

O

L

J

K

V U ST RW

Q

P

PP

MMLLKK

II

HH

GG

FF

EE

DDCCBBAA

Z

Y X

BA ED F HGC I

NNOO

QQ

JJ


Figure 2. Server Board Connector and Component Locations

A. BIOS Bank Select Jumper B. Intel® 6321ESB IO Controller Hub

C. I/O Expansion Module Connector

D. POST Code Diagnostic LEDs E. Intel® Adaptive Slot - Full Height

F. PCI Express* Riser Slot - Low Profile

G. System Identification LED - Blue

H. Back Panel I/O Ports I. Status LED - Green/Amber

J. Serial B Configuration Jumper K. System Fan 4 Header L. System Fan 3Header

M. DIMM Sockets N. Intel® 5000P MCH or Intel® 5000X MCH

O. Processor 1 Socket

P. Processor 2 Socket Q. Processor Fan 1 Header R. Voltage Regulator Heat Sink

S. Processor Fan 2 Header T. Bridge Board Connector U. ATA-100 Optical Drive Connector (Power + IO)

V. System Fan 2 Header W. CPU Power Connector X. Main Power Connector

Y. Battery Z. Power Supply Management Connector

AA. Dual Port USB 2.0 Header

BB. System Fan 1 Header CC. 24-pin SSI Control Panel Connector

DD. SATA Port 0

EE. SATA Port 1 FF. SATA Port 2 GG. SATA Port 3

HH. SATA Port 4 II. SATA Port 5 JJ. SATA SW RAID 5 Activation Key Connector

KK. Intel® Remote Management Module (RMM) Connector

LL. System Recovery Jumpers MM. Chassis Intrusion Switch Header

NN. 3-pin IPMB Header OO. Intel® Local Control Panel Header

PP. Serial A Header

QQ. Intel® RMM NIC Connector


Configuration Jumpers

Figure 3. BIOS Select Jumper

Jumper Name Jumper Purpose

BIOS Select If pins 1-2 are jumpered, the BIOS in the lower bank will be selected on the next reset. These pins should be jumpered on 2-3 for normal operation.

TP02087

3

BIOS Select

1-2: ForceLower Bank

2-3: NormalOperation (Default)

3

J3H1


Figure 4. Recovery Jumpers

Jumper Name Jumper Purpose

CMOS Clear If pins 2-3 are jumpered, the CMOS settings will be cleared on the next reset. These pins should be jumpered on 1-2 for normal operation.

Password Clear If pins 2-3 are jumpered, administrator and user passwords will be cleared on the next reset. These pins should be jumpered on 1-2 for normal operation.

BMC Force Update Mode If pins 2-3 are jumpered, BMC Force Update Mode is enabled. These pins should be jumpered on 1-2 for normal operation.

TP02080

3

2 PasswordReset

J1D2

J1D3

3

2ClearCMOS

BMC ForceUpdate Mode

3

2

J1D1

Disable

Enable


Intel® Light Guided DiagnosticsThe server board contains diagnostic LEDs to help you identify failed and failing components, and to help you identify the server from among several servers. Except for the ID LED, the status LED, and the 5V standby LED, the LEDs turn on (amber) only if a failure occurs.

Figure 5. Light Guided Diagnostic LEDs

AF000644

DIM

M A

1

DIM

M A

2

DIM

M B

1

DIM

M B

2

DIM

M C

1

DIM

M C

2

DIM

M D

1

DIM

M D

2CPU 2

Socket

CPU 1

Socket

GD E F I JH K

N

LM

CB

A. POST Code LEDsB. ID LEDC. Status LEDD. DIMM A1 FaultE. DIMM A2 FaultF. DIMM B1 FaultG. DIMM B2 FaultH. DIMM C1 FaultI. DIMM C2 FaultJ. DIMM D1 FaultK. DIMM D2 FaultL. CPU 1 FaultM. CPU 2 FaultN. 5V Standby

Light GuidedDiagnosticsLegend

NA through

POSTCode LEDs

A


Back Panel Connectors

Figure 6. Back Panel Connectors

A. Mouse B. Keyboard

C. Serial Port B D. NIC 1 (10/100/1000 Mb)

E. NIC 2 (10/100/1000 Mb) F. Video

G. USB Port 6 H. USB Port 5

TP02081

A

FC D E G HB


The NIC LEDs at the right and left of each NIC provide the following information.

RAID SupportThe Intel® Server Board S5000PAL provides an embedded SATA controller that supports both 1.5 and 3.0 Gbps data transfer rates.

The BIOS Setup utility provides multiple drive configuration options on the Advanced | ATA Controller setup page, some of which affect the ability to configure RAID. The “Onboard SATA Controller” option is enabled by default. When this option is enabled, the “SATA Mode” option can be set to either Legacy or Enhanced. The Legacy and Enhanced modes affect the RAID configuration as follows:

• Legacy supports four disk drives and does not provide RAID support. • Enhanced supports six disk drives and is required for RAID configurations.

When the enhanced mode is selected, you can choose to enable or disable “AHCI Mode” or “Configure SATA as RAID”. Intel® Embedded Server RAID Technology II is enabled by the option, “Configure SATA as RAID.” The Intel® Embedded Server RAID Technology II feature provides RAID modes 0, 1, and 10.

For RAID 0, 1, and 10, enclosure management is provided through the SATA_SGPIO connector on the server board when a cable is attached between this connector on the server board and to the backplane or I2C interface.

If RAID 5 is desired, the optional Intel® RAID Activation Key AXXRAKSW5 can be installed. To enable RAID 5, this activation key is placed on the SATA Key connector that is located at the left side of the server board. For information on how to install the Intel® RAID Activation Key AXXRAKSW5 accessory to enable RAID 5, see the documentation that is included with the accessory kit.

For information on configuring RAID, see the RAID software user’s guide that is included on the Intel® Server Deployment Toolkit 2.0 CD.

Table 3. NIC LED Descriptions

LED LED State Description

Left Off No network connection

Solid Amber Network connection in place

Blinking Amber Transmit/receive activity

Right Off 10 Mbps connection (if left LED is on or blinking)

Solid Amber 100 Mbps connection

Solid Green 1000 Mbps connection


Hardware RequirementsTo avoid integration difficulties and possible board damage, your system must meet the requirements outlined below. For a list of qualified components, see the links under "Additional Information and Software."

ProcessorSupport for one or two Dual-Core Intel® Xeon® processors 5000 or 5100 sequence with a 677-, 1066-, or 1333-MHz front side bus.

Up to two Quad-Core Intel® Xeon® processors 5300 sequence with a 1066- or 1333-MHz front side bus.

Up to two 45nm 2P Dual-Core Intel® Xeon® processors. Product codes S5000PALR and S5000XALR only.

Up to two 45nm next generation Quad-Core Intel® Xeon® processors. Product codes S5000PALR and S5000XALR only.

For a complete list of supported processors, see the links under "Additional Information and Software."


MemoryThe server board provides eight DIMM sockets across two branches, and each branch has two channels. Channel A consists of slots A1 and A2; channel B consists of slots B1 and B2; channel C consists of slots C1 and C2; and channel D consists of slots D1 and D2.

Figure 7. DIMM Configuration Diagram

DIMMs must be populated in pairs across consecutive channels starting with the lowest numbered slot in each channel. Slots A1 and B1 are paired, followed by slots C1 and D1. For performance reasons, when configuring four DIMMs, DIMM pairs A2 and B2 should never be populated before DIMM pair C1 and D1. A four DIMM configuration should be populated as A1 and B1; C1 and D1. See Figure 8 for a four DIMM configuration example.

TP02325

Branch 1Branch 0

DIM

M D

2 Socket

DIM

M D

1 Socket

DIM

M C

2 Socket

DIM

M C

1 Socket

DIM

M B2 Socket

DIM

M B1 Socket

DIM

M A2 Socket

DIM

M A1 Socket

Channel DChannel BChannel CChannel A


Figure 8. Four DIMM Configuration Example

In non-mirrored mode, all DIMMs with the same slot number within a given branch must match (size, technology, manufacturer). It is not required to match DIMMs between different slot numbers.

DIMMs must meet the following requirements:• Use only Fully Buffered DIMMs (FBD) with DDR2 DRAM technology.• Use only FBD DDR2-533 and FBD DDR2-667 stacked DIMM modules.

In determining your memory requirements, the need for memory sparing or memory mirroring must be considered. For a complete list of supported memory DIMMs, see the links under "Additional Information and Software."

Memory Sparing and Mirroring

The chipset includes hardware that supports memory mirroring and memory on-line sparing. Both memory mirroring and memory on-line sparing provide a way to prevent data loss in case a DIMM fails.

With memory mirroring the system maintains two copies of all data in the memory subsystem. If a DIMM fails, the data is not lost because the second copy of the data is available from the mirrored DIMM in the opposite channel. The system will not fail due to memory error unless both the primary and the mirrored copy of the data become corrupt at the same time.

In a mirrored system, the maximum usable memory is one-half of the installed memory, with a minimum of four DIMMs installed. Since the data is duplicated across DIMMs, it means that up to one-half of the installed DIMMs are actively in use at any one time. The remaining DIMMs are used for mirroring.

DIM

M D

1 Socket

DIM

M C

1 Socket

DIM

M B1 Socket

DIM

M A1 Socket

TP02327


Memory mirroring and memory sparing are mutually exclusive. Only one can be active at a time. See the Intel® Server Board S5000PAL/S5000XAL Technical Product Specification for additional information regarding the memory sub-system.

Power SupplyA minimum of 550 Watts is required. Your supply must provide a minimum of 3.5A of 5V standby current or the server board will not boot.

Optional Hardware

Intel® RAID Activation KeyThe Intel® RAID Activation Key AXXRAKSW5 can be purchased and installed to enable RAID 5 support on your server board. An Intel® RAID Activation Key can be installed in the SATA RAID 5 Key connector.

Installation instructions for the RAID Activation Key are included with the accessory.

Hard Disk DrivesThe server board provides six SATA ports. The six SATA ports are near the rear left side of the server board.

See the documentation included with your server chassis for additional drive information and drive installation instructions.

Intel® Remote Management Module and RMM NICThe Intel® Remote Management Module and the RMM NIC plug into connectors on the server board and act as components of the server board, not as separate products. These two components must be installed together.

These components provide a way to view and operate the server remotely, in real-time. Keyboard, video, and mouse control (KVM) is redirected to a managing system; this provides remote control of the server. USB media redirection allows you to use a USB device anywhere on the network as if it was installed on the managed server.

For installation instructions on installing the Intel® Remote Management Module, see the instructions provided with the module.


Intel® Local Control PanelThe Intel® Local Control Panel provides enhanced system control by utilizing a LCD display, which provides additional controls and indicators beyond the standard control panel.

3 Server Utilities

Using the BIOS Setup UtilityThis section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. See “Additional Information and Software” for a link to the Intel® 5000 Series Chipsets Server Board Family Datasheet where you will find details about specific BIOS setup screens.

Starting SetupYou can enter and start BIOS Setup under several conditions:

• When you turn on the server, after POST completes the memory test.• When you have moved the CMOS jumper on the server board to the "Clear CMOS"

position (enabled).

In the two conditions listed above, during the Power On Self Test (POST), you will see this prompt:Press <F2> to enter SETUP

In a third condition, when CMOS/NVRAM has been corrupted, you will see other prompts but not the <F2> prompt:Warning: CMOS checksum invalid

Warning: CMOS time and date not set

In this condition, the BIOS will load default values for CMOS and attempt to boot.

If You Cannot Access SetupIf you are not able to access BIOS Setup, you might need to clear the CMOS memory. For instructions on clearing the CMOS, see "Clearing the CMOS".

Setup MenusEach BIOS Setup menu page contains a number of features. Except for those features that are provided only to display automatically configured information, each feature is associated with a value field that contains user-selectable parameters. These parameters can be changed if the user has adequate security rights. If a value cannot be changed for any reason, the feature's value field is inaccessible.


“Setup Menu Key Use” describes the keyboard commands you can use in the BIOS Setup menus.

Table 4. Setup Menu Key Use

Key to Press Description

<F1> Pressing <F1> on any menu invokes the general help window.

Left and right arrows The left and right arrow keys are used to move between the major menu pages. The keys have no affect if a submenu or pick list is displayed.

Up arrow Select Item up - The up arrow is used to select the previous value in a menu item's option list, or a value field pick list. Pressing the <Enter> key activates the selected item.

Down arrow Select Item down - The down arrow is used to select the next value in a menu item's option list, or a value field pick list. Pressing the <Enter> key activates the selected item.

<F5> or <-> Change Value - The minus key or the <F5> function key is used to change the value of the current item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list.

<F6> or <+> Change Value - The plus key or the <F6> function key is used to change the value of the current menu item to the next value. This key scrolls through the values in the associated pick list without displaying the full list. On 106-key Japanese keyboards, the plus key has a different scan code than the plus key on the other keyboard, but it has the same effect.

<Enter> Execute Command - The <Enter> key is used to activate submenus when the selected feature is a submenu, or to display a pick list if a selected feature has a value field, or to select a sub-field for multi-valued features like time and date. If a pick list is displayed, the <Enter> key will undo the pick list, and allow another selection in the parent menu.

<Esc> Exit - The <Esc> key provides a mechanism for backing out of any field. This key will undo the pressing of the <Enter> key. When the <Esc> key is pressed while editing any field or selecting features of a menu, the parent menu is re-entered. When the <Esc> key is pressed in any submenu, the parent menu is re-entered. When the <Esc> key is pressed in any major menu, the exit confirmation window is displayed and the user is asked whether changes can be discarded.

<F9> Setup Defaults - Pressing <F9> causes the following to appear:

Setup Confirmation

Load default configuration now?

[Yes] [No]

If "Yes" is selected and the <Enter> key is pressed, all Setup fields are set to their default values. If "No" is selected and the <Enter> key is pressed, or if the <Esc> key is pressed, the user is returned to where they were before <F9> was pressed without affecting any existing field values.


Upgrading the BIOSThe upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following:

• On-board system BIOS, including the recovery code, BIOS Setup Utility, and strings.

• On-board video BIOS, and other option ROMs for devices embedded on the server board.

• OEM binary area• Microcode• A way to change the BIOS language

Preparing for the UpgradeThe steps below explain how to prepare to upgrade the BIOS, including how to record the current BIOS settings and how to obtain the upgrade utility.

Note: In the unlikely event that a BIOS error occurs during the BIOS update process, a recovery process may need to be followed to return the system to service. See “Additional Information and Software” for a link to necessary software and instrutions.

Recording the Current BIOS Settings

1. Boot the computer and press <F2> when you see the message:Press <F2> Key if you want to run SETUP

2. Write down the current settings in the BIOS Setup program.

Note: Do not skip step 2. You will need these settings to configure your computer at the end of the procedure.

<F10> Save and Exit - Pressing <F10> causes the following message to appear:

Setup Confirmation

Save Configuration changes and exit now?

[Yes] [No]

If "Yes" is selected and the <Enter> key is pressed, all changes are saved and Setup is exited. If "No" is selected and the <Enter> key is pressed, or the <Esc> key is pressed, the user is returned to where they were before <F10> was pressed without affecting any existing values.

Table 4. Setup Menu Key Use

Key to Press Description


Obtaining the Upgrade

Download the BIOS image file to a temporary folder on your hard drive. See “Additional Information and Software” for a link to the update software.

Note: Review the instructions and release notes that are provided in the readme file distributed with the BIOS image file before attempting a BIOS upgrade. The release notes contain critical information regarding jumper settings, specific fixes, or other information to complete the upgrade.

Upgrading the BIOSFollow the instructions in the readme file that came with the BIOS upgrade. When the update completes, remove the bootable media from which you performed the upgrade.

Caution: Do not power down the system during the BIOS update process! The system will reset automatically when the BIOS update process is completed.

Note: You may encounter a CMOS Checksum error or other problem after reboot. If this happens, shut down the system and boot it again. CMOS checksum errors require that you enter Setup, check your settings, save your settings, and exit Setup.

Clearing the PasswordIf the user or administrator password(s) is lost or forgotten, moving the password clear jumper into the "clear" position clears both passwords. The password clear jumper must be restored to its original position before a new password(s) can be set.

1. Power down the system and disconnect the AC power.2. Open the server chassis.3. Move the jumper from the normal operation position, Password Clear Protect, at

pins 1 and 2 to the Password Clear Erase position, covering pins 2 and 3.


Figure 9. Clear Password Jumper

4. Wait five seconds.5. Return the Password Clear jumper to the Password Clear Protect position, covering

pins 1 and 2.6. Close the server chassis. 7. Reconnect the AC power and power up the server.8. The password is now cleared and can be reset by going into BIOS setup.

Clearing the CMOSIf you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM.

1. Power down the system and disconnect the AC power.2. Open the server.3. Move the jumper from the normal operation position, CMOS Clear by BMC, at

pins 1 and 2 to the CMOS Clear Force Erase position, covering pins 2 and 3.

TP02080

3

2 PasswordReset

J1D2

J1D3

3

2ClearCMOS


3

2

J1D1

Disable

Enable


Figure 10. Clear CMOS Jumper

4. Wait five seconds.5. Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering

pins 1 and 2.6. Close the server chassis.7. Reconnect the AC power and power up the system.8. The CMOS is now cleared and can be reset by going into the BIOS setup.

TP02080

3

2 PasswordReset

J1D2

J1D3

3

2ClearCMOS


3

2

J1D1

Disable

Enable

4 Hardware Installations and Upgrades

Before You BeginBefore working with your server product, pay close attention to the “Safety Information” at the beginning of this manual.

Tools and Supplies Needed• Phillips* (cross head) screwdriver (#1 bit and #2 bit)• Needle nosed pliers• Antistatic wrist strap and conductive foam pad (recommended)

Installing and Removing MemoryThe silkscreen on the board for the DIMMs displays DIMM A1, DIMM A2, DIMM B1, DIMM B2, DIMM C1, DIMM C2, DIMM D1 and DIMM D2 starting from the center of the board. See "Memory" for a discussion of the memory requirements and options. See “Additional Information and Software” for a link to the list of tested DIMMs.

Installing DIMMsTo install DIMMs, follow these steps:

1. Observe the safety and ESD precautions in “Safety Information”.2. Turn off all peripheral devices connected to the server. Turn off the server.3. Disconnect the AC power cord from the server.4. Remove the server's cover. See the documentation that came with your server

chassis for instructions on removing the server's cover. 5. Locate the DIMM sockets (see Figure 11).

22 “Intel® Server Board S5000PAL User’s Guide”

Figure 11. Installing the Memory

6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position.

7. Holding the DIMM by the edges, remove it from its anti-static package.8. Position the DIMM above the socket. Align the notch on the bottom edge of the

DIMM with the key in the DIMM socket. The arrow in the inset in Figure 7 is pointing to the key in the socket.

9. Insert the bottom edge of the DIMM into the socket. 10. When the DIMM is inserted, push down on the top edge of the DIMM until the

retaining clips snap into place. Make sure the clips are firmly in place.

TP02072

DIMM A1Socket

DIMM A2Socket

DIMM B1Socket

DIMM B2Socket

DIMM D2Socket

DIMM D1Socket

DIMM C2Socket

DIMM C1Socket

A

C

DB

“Intel® Server Board S5000PAL User’s Guide” 23

11. Replace the server's cover and reconnect the AC power cord. See the documentation that came with your server chassis for instructions on installing the server's cover.

Removing DIMMsTo remove a DIMM, follow these steps:

1. Observe the safety and ESD precautions in “Safety Information”.2. Turn off all peripheral devices connected to the server. Turn off the server.3. Remove the AC power cord from the server.4. Remove the server's cover. See the documentation that came with your server

chassis for instructions on removing the server's cover.5. Gently spread the retaining clips at each end of the socket. The DIMM lifts from

the socket.6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static

package.7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM

sockets.8. Replace the server's cover and reconnect the AC power cord. See the

documentation that came with your server chassis for instructions on installing the server's cover.

Installing or Replacing the Processor

Caution: Processor must be appropriate: You may damage the server board if you install a processor that is inappropriate for your server. See “Additional Information and Software” for a link to the list of compatible processor(s).

Caution: ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board. Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily.


Installing the ProcessorTo install a processor, follow these instructions:

1. Observe the safety and ESD precautions in “Safety Information”.2. Turn off all peripheral devices connected to the server. Turn off the server.3. Disconnect the AC power cord from the server.4. Remove the server's cover. See the documentation that came with your server

chassis for instructions on removing the server's cover.5. Locate the processor socket and raise the socket handle completely (see Figure 12).

Figure 12. ILifting the Processor Socket Handle

6. Raise the CPU load plate (see Figure 13).

Figure 13. Installing the Processor

Note: Do not touch the socket pins; they are very sensitive and easily damaged.

TP02074

TP02075

A B


7. Line up the alignment marks on the processor and the socket, and insert the processor into the socket.

Note: Make sure the alignment triangle mark and the alignment triangle cutout align correctly. 8. Remove the protective socket cover (see Figure 14).

Note: Retain the protective socket cover for use when removing a processor that will not be replaced.

Figure 14. Removing the Socket Cover9. Lower the CPU load plate and lower the socket lever completely.

TP02076

A

B


Installing the Heat Sink(s)The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM.

1. Set the heat sink over the processor, lining up the four captive screws with the four posts surrounding the processor.

2. Loosely screw in the captive screws on the heat sink corners in a diagonal manner. Do no fully tighten one screw before tightening another.

3. Gradually and equally tighten each captive screw until each is firmly tightened.

Figure 15. Installing the Heat Sink

4. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets.

5. Replace the server's cover and reconnect the AC power cord. See the documentation that came with your server chassis for instructions on installing the server's cover.

TP02077

23

14


Removing a Processor1. Observe the safety and ESD precautions in “Safety Information”.2. Turn off all peripheral devices connected to the server. Turn off the server.3. Remove the AC power cord from the server.4. Remove the server's cover. See the documentation that came with your server

chassis for instructions on removing the server's cover.5. Unplug the processor fan cable from the server board.6. Loosen the four captive screws on the corners of the heat sink.7. Twist the heat sink slightly to break the seal between the heat sink and the

processor.8. Lift the heat sink from the processor. If it does not pull up easily, twist the heat sink

again. Do not force the heat sink from the processor. Doing so could damage the processor.

9. Lift the processor lever.10. Raise the CPU load plate.11. Remove the processor.12. If installing a replacement processor, see “Installing the Processor”. Otherwise,

install the protective socket cover over the empty processor socket and reinstall the chassis cover.


Replacing the Backup BatteryThe lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices.

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions.

Advarsel: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

Advarsel: Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten. Brukt batteri returneres apparatleverandøren.

Varning: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

Varoitus: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.


1. Observe the safety and ESD precautions in “Safety Information”.2. Turn off all peripheral devices connected to the server. Turn off the server.3. Disconnect the AC power cord from the server.4. Remove the server's cover and locate the battery. See the documentation that came

with your server chassis for instructions on removing the server's cover.5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in

the plastic retainer. Gently push down on the screwdriver to lift the battery.6. Remove the battery from its socket.

Figure 16. Replacing the Backup Battery

7. Dispose of the battery according to local ordinance.8. Remove the new lithium battery from its package, and, being careful to observe the

correct polarity, insert it in the battery socket.9. Close the chassis.10. Run Setup to restore the configuration settings to the RTC.

TP02079


Appendix A: Getting Help

World Wide Webhttp://support.intel.com/support/motherboards/server/S5000PAL.

TelephoneAll calls are billed per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at any time without notice).

Before calling, fill out an “Intel® Server Issue Report Form”. A sample form is provided on the following pages. However, for the fastest service, please submit your form via the Internet.

For an updated support contact list, see http://www.intel.com/support/9089.htm/

U.S. and Canada

916-377-7000

Europe

Belgium ..... 02 714 3182

Denmark ... 38 487077

Finland ...... 9 693 79297

France........ 01 41 918529

Germany ... 069 9509 6099

Holland ...... 020 487 4562

Italy............ 02 696 33276

Norway ...... 23 1620 50

Spain .......... 91 377 8166

Sweden....... 08 445 1251

UK.............. 870 6072439


In Asia-Pacific Region

Australia.... 1800 649931

Cambodia .. 63 2 636 9797 (via Philippines)

China ......... 800 820 1100 (toll-free)

.................... 8 621 33104691 (not toll-free)

Hong Kong 852 2 844 4456

India........... 0006517 2 68303634 (manual toll-free. You need an IDD-equipped telephone)

Indonesia ... 803 65 7249

Korea ......... 822 767 2595

Malaysia .... 1 800 80 1390

Myanmar... 63 2 636 9796 (via Philippines)

New Zealand 0800 444 365

Pakistan..... 632 63684 15 (IDD via Philippines)

Philippines 1 800 1 651 0117

Singapore .. 65 6213-1311

Taiwan ....... 2 2545-1640

Thailand .... 1 800 631 0003

Vietnam ..... 632 6368416 (IDD via Philippines)

Japan

Domestic .... 0120 868686

Outside country 81 298 47 0800

Latin America

Argentina .. Contact AT&T USA at 0-800 222 1288. Once connected, dial 800 843 4481

Brazil ......... 001-916 377 0180

Chile Easter Island.. ............ Contact AT&T USA at 800 800 311. Once connected, dial 800 843 4481Mainland and Juan .. Contact AT&T USA at 800 225 288. Once connected, dial 800 843 4481


Colombia ... Contact AT&T USA at 01 800 911 0010. Once connected, dial 800 843 4481

Costa Rica . Contact AT&T USA at 0 800 0 114 114. Once connected, dial 800 843 4481

Ecuador (Andimate) .... Contact AT&T USA at 1 999 119. Once connected, dial 800 843 4481(Pacifictel) ..... Contact AT&T USA at 1 800 225 528. Once connected, dial 800 843 4481

Guatemala . Contact AT&T USA at 99 99 190. Once connected, dial 800 843 4481

Mexico ....... Contact AT&T USA at 001 800 462 628 4240. Once connected, dial 800 843 4481

Miami ........ 1 800 621 8423

Panama...... Contact AT&T USA at 00 800 001 0109. Once connected, dial 800 843 4481

Paraguay ... 001 916 377 0114

Peru ........... 001 916 377 0114

Uruguay..... 001 916 377 0114

Venezuela... Contact AT&T USA at 0 800 2255 288. Once connected, dial 800 843 4481


Appendix B: Regulatory and Compliance Information

Product Regulatory Compliance

Product Safety ComplianceThe Intel® Server Board S5000PAL complies with the following safety requirements:

• UL60950 - CSA 60950 (USA / Canada)• EN60950 (Europe) • IEC60950 (International)• CB Certificate & Report, IEC60950 (report to include all country national

deviations)• GOST R 50377-92 - Listed on one System License (Russia) • Belarus License - Listed on System License (Belarus)• CE - Low Voltage Directive 73/23/EEE (Europe) • IRAM Certification (Argentina)

Product EMC Compliance - Class A Compliance

Note: Legally this product is required to comply with Class A emission requirements as it is intended for a commercial type market place. Intel targets 10db margin to Class A Limits.

The Intel® Server Board S5000PAL has been has been tested and verified to comply with the following electromagnetic compatibility (EMC) regulations when installed a compatible Intel® host system. For information on compatible host system(s) see Intel's Server Builder Web site or contact your local Intel representative.

• FCC /ICES-003 - Emissions (USA/Canada) Verification• CISPR 22 - Emissions (International)• EN55022 - Emissions (Europe)• EN55024 - Immunity (Europe)• CE - EMC Directive 89/336/EEC (Europe)• AS/NZS 3548 Emissions (Australia / New Zealand)• BSMI CNS13438 Emissions (Taiwan)• GOST R 29216-91 Emissions - Listed on one System License (Russia)


• GOST R 50628-95 Immunity -Listed on one System License (Russia)• Belarus License - Listed on one System License (Belarus)• RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea)

Certifications / Registrations / Declarations• UL Certification (US/Canada) • CE Declaration of Conformity (CENELEC Europe)• FCC/ICES-003 Class A Attestation (USA/Canada) • C-Tick Declaration of Conformity (Australia)• MED Declaration of Conformity (New Zealand)• BSMI Certification (Taiwan)• GOST - Listed on one System License (Russia)• Belarus - Listed on one System License (Belarus)• RRL Certification (Korea)• Ecology Declaration (International)

Product Regulatory Compliance MarkingsThis product is provided with the following Product Certification Markings:

Table 5. Product Certification Markings

Regulatory Compliance Region Marking

UL Mark USA/Canada

CE Mark Europe

FCC Marking (Class A) USA

EMC Marking (Class A)

Canada CANADA ICES-003 CLASS ACANADA NMB-003 CLASSE A


Electromagnetic Compatibility Notices

FCC (USA)This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions related to the EMC performance of this product, contact:Intel Corporation

5200 N.E. Elam Young Parkway

Hillsboro, OR 97124-6497

1-800-628-8686

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

C-Tick Mark Australia / New Zealand

BSMI Marking (Class A)

Taiwan

RLL MIC Mark Korea

Table 5. Product Certification Markings

Regulatory Compliance Region Marking


• Increase the separation between the equipment and the receiver.• Connect the equipment to an outlet on a circuit other than the one to which the

receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. The customer is responsible for ensuring compliance of the modified product.

Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC Class A or B limits may be attached to this computer product. Operation with noncompliant peripherals is likely to result in interference to radio and TV reception.

All cables used to connect to peripherals must be shielded and grounded. Operation with cables, connected to peripherals, that are not shielded and grounded may result in interference to radio and TV reception.

Industry Canada (ICES-003)

Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: "Apparelis Numériques", NMB-003 édictee par le Ministre Canadian des Communications.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled: "Digital Apparatus," ICES-003 of the Canadian Department of Communications.

Europe (CE Declaration of Conformity)This product has been tested in accordance too, and complies with the Low Voltage Directive (73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance.

Taiwan Declaration of Conformity (BSMI)

The BSMI Certification Marking and EMC warning is located on the outside rear area of the product.


Korean Compliance (RRL)

English translation of the notice above:1. Type of Equipment (Model Name): On License and Product2. Certification No.: On RRL certificate. Obtain certificate from local Intel

representative3. Name of Certification Recipient: Intel Corporation4. Date of Manufacturer: Refer to date code on product5. Manufacturer/Nation: Intel Corporation/Refer to country of origin marked on

product


Restriction of Hazardous Substances (RoHS) Compliance

Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directive are either (1) below all applicable substance threshold limits or (2) an approved/pending RoHS exemption applies.

Note: RoHS implementing details are not fully defined and may change.

Threshold limits and banned substances are noted below.• Quantity limit of 0.1% by mass (1000 PPM) for:

— Lead— Mercury— Hexavalent Chromium

— Polybrominated Biphenyls Diphenyl Ethers (PBDE)

• Quantity limit of 0.01% by mass (100 PPM) for:— Cadmium

End-of-Life / Product RecyclingProduct recycling and end-of-life take-back systems and requirements vary by country. Contact the retailer or distributor of this product for information about product recycling and / or take-back.

Appendix C: Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the Baseboard Management Controller (BMC), and the hot-swap controller (HSC). See “Additional Information and Software” for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SATA drivers.

Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See “Additional Information and Software” for a link to this software.

If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.

Resetting the SystemBefore going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below.

Table 6. Resetting the System

To do this Press

Soft boot reset to clear the system memory and reload the operating system

<Ctrl+Alt+Del>

Clear system memory, restart POST, and reload the operating system Reset button

Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals

Power off/on button

Reset the BMC and get it back to a stable state Remove AC power from the server for one minute


Problems following Initial System InstallationProblems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software”.

First Steps Checklist• Is AC power available at the wall outlet?• Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis

and at the AC source.• Are all cables correctly connected and secured?• Are the processors fully seated in their sockets on the server board?

• Are all standoffs in the proper location and not touching any components, causing a potential short?

• Are all add-in PCI boards fully seated in their slots on the server board?• Are all jumper settings on the server board correct?• Are all jumper and switch settings on add-in boards and peripheral devices correct?

To check these settings, refer to the manufacturer's documentation that comes with them. If applicable, ensure that there are no conflicts-for example, two add-in boards sharing the same interrupt.

• Are all peripheral devices installed correctly?• If the system has a hard disk drive, is it properly formatted or configured?• Are all device drivers properly installed?• Are the configuration settings made in Setup correct?• Is the operating system properly loaded? See the operating system documentation.• Did you press the system power on/off switch on the front panel to turn the server on

(power on light should be lit)?• Is the system power cord properly connected to the system and plugged into a

NEMA 5 15R outlet for 100-120V or a NEMA 6-15R outlet for 200-240V ?• Are all integrated components from the tested components lists? Check the tested

memory, and chassis lists, as well as the supported hardware and operating system list. See “Additional Information and Software” for links to the tested component lists.


Hardware Diagnostic TestingThis section provides a more detailed approach to identifying a hardware problem and locating its source.

Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral devices.

1. Turn off the system and all external peripheral devices. Disconnect each device from the system, except for the keyboard and the video monitor.

2. Make sure the system power cord is plugged into a properly grounded AC outlet.3. Make sure your video display monitor and keyboard are correctly connected to the

system. Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their maximum ranges (see the documentation supplied with your video display monitor).

4. If the operating system normally loads from the hard disk drive, make sure there is no CD-ROM / DVD disk in the optical drive.

5. If the power LED does light, attempt to boot from a USB floppy or from a CD-ROM disk.

6. Turn on the system. If the power LED does not light, see “Power Light Does Not Light”.

Verifying Proper Operation of Key System LightsAs POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity light should turn on briefly. Check for the following:

• Does the drive activity light turn on briefly? If not, see “Drive Activity Light Does Not Light”.

• If system LEDs are illuminated, see “Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.” for a description of the light and steps to take to correct the problem.

Confirming Loading of the Operating SystemOnce the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operating system. If the operating system prompt does not appear, see “No Characters Appear on Screen”.


Specific Problems and Corrective ActionsThis section provides possible solutions for these specific problems:

• Power light does not light.• No characters appear on screen.• Characters on the screen appear distorted or incorrect.• System cooling fans do not rotate.• Diskette drive activity light does not light.• Hard disk drive activity light does not light.• CD-ROM drive activity light does not light.• There are problems with application software.• The bootable CD-ROM is not detected.

Try the solutions below in the order given. If you cannot correct the problem, contact your service representative or authorized dealer for help.

Power Light Does Not LightCheck the following:

• Did you press the power-on button?• Is the system operating normally? If so, the power LED might be defective or the

connection from the control panel to the server board might be loose.• Have you securely plugged the server AC power cord into the power supply? • Some ATX power supplies have a power switch on the back of the power supply,

next to the fan. If your system has one, is it turned on?• Remove all add-in cards and see if the system boots. If successful, add the cards

back in one at a time with a reboot between each addition.• Make sure the memory DIMMs comply with the system requirements.• Make sure the memory DIMMs have been populated according to the system

requirements.• Remove the memory DIMMs and re-seat them. • Make sure the processor(s) comply with the system requirements.• Make sure the processor(s) have been populated according to the system

requirements.• Remove the processor(s) and re-seat them.• Make sure the chassis standoffs are installed only below mounting holes. Misplaced

standoffs can contact the pins on the bottom of the server board and cause a short.


No Characters Appear on ScreenCheck the following:

• Is the keyboard functioning? Test it by turning the "Num Lock" function on and off to make sure the Num Lock light is functioning.

• Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to the correct system?

• Are the brightness and contrast controls on the video monitor properly adjusted?• Is the video monitor signal cable properly installed?• Does this video monitor work correctly if plugged into a different system?• Is the onboard video controller enabled in the BIOS?• Remove all add-in cards and see if the video returns. If successful, add the cards

back in one at a time with a reboot between each addition.• Make sure the memory DIMMs comply with the system requirements.• Make sure the memory DIMMs have been populated according to the system

requirements.• Remove the memory DIMMs and re-seat them. • Make sure the processor(s) comply with the system requirements.• Make sure the processor(s) have been populated according to the system

requirements.• Remove the processor(s) and re-seat them.

If you are using an add-in video controller board, do the following:1. Verify that the video works using the onboard video controller.2. Verify that the video controller board is fully seated in the server board connector.3. Reboot the system for changes to take effect.4. If there are still no characters on the screen after you reboot the system and POST

emits a beep code, write down the beep code you hear. This information is useful for your service representative.

5. If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed. Contact your service representative or authorized dealer for help.

Characters Are Distorted or IncorrectCheck the following:

• Are the brightness and contrast controls properly adjusted on the video monitor? See the manufacturer's documentation.

• Are the video monitor's signal and power cables properly installed?


• Does this video monitor work correctly if plugged into a different system?

System Cooling Fans Do Not Rotate ProperlyIf the system cooling fans are not operating properly, it is an indication of possible system component failure.

Check the following:• Is the power-on light lit? If not, see “Power Light Does Not Light”.• If your system has LED lights for the fans, is one or more of these LEDs lit?• Are any other control panel LEDs lit?• Have any of the fan motors stopped? Use the server management subsystem to

check the fan status.• Have your fans speeded up in response to an overheating situation?• Have your fans speeded up in response to a fan that has failed?

• Are the fan power connectors properly connected to the server board?• Is the cable from the control panel board connected to the both the control panel

board and to the server board?• Are the power supply cables properly connected to the server board?• Are there any shorted wires caused by pinched-cables or have power connector

plugs been forced into power connector sockets the wrong way?

Drive Activity Light Does Not LightCheck the following:

• Are the drive's power and signal cables properly installed?• Are all relevant switches and jumpers on the drive set correctly?• Is the drive properly configured?• Is the drive activity light always on? If so, the signal cable may be plugged in

incorrectly.

CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light

Check the following:• Are the CD-ROM/DVD-ROM drive's power and signal cables properly installed?• Are all relevant switches and jumpers on the drive set correctly?• Is the drive properly configured?


Cannot Connect to a Server• Make sure the network cable is securely attached to the correct connector at the

system back panel. • Try a different network cable.• Make sure you are using the correct and the current drivers. See “Additional

Information and Software” for a link to the current drivers. • Make sure the driver is loaded and the protocols are bound.• Make sure the hub port is configured for the same duplex mode as the network

controller.• Make sure the correct networking software is installed.• If you are directly connecting two servers (without a hub), you will need a crossover

cable.• Check the network controller LEDs next to the NIC connectors.

Problems with Network

The server hangs when the drivers are loaded

• Certain drivers may require interrupts that are not shared with other PCI drivers. For these drivers, it may be necessary to alter settings so that interrupts are not shared. See the documentation that came with your PCI card(s) for information on changing interrupts.

Diagnostics pass but the connection fails

• Make sure the network cable is securely attached.• Make sure you specify the correct frame type in your NET.CFG file.• The controller stopped working when an add-in adapter was installed.• Make sure the cable is connected to the port from the onboard network controller.• Make sure your BIOS is current. See “Additional Information and Software” for a

link to the current version.• Make sure the other adapter supports shared interrupts. Make sure your operating

system supports shared interrupts.• Try reseating the add-in adapter.

The add-in adapter stopped working without apparent cause

• Reseat the adater.• Put the adapter in a different slot.


• The network driver files may be corrupt or deleted. Delete and then reinstall the drivers.

• Run diagnostics.

System Boots when Installing PCI CardSystem Management features require full-time "standby" power. This means some parts of the system have power going to them whenever the power cord is plugged in, even if you have turned the system power off with the power button on the front panel. If you install a PCI card with the AC power cord plugged in, a signal may be sent to command the system to boot. Before installing a PCI card, you should always:

• Turn off the server power by using the power button on the front of the system.• Unplug the AC power cord(s) from the server.

Problems with Newly Installed Application SoftwareProblems that occur when you run new application software are usually related to the software, not the server hardware. Faulty equipment is unlikely, especially if other software runs correctly.

Check the following:• Make sure the system meets the minimum hardware requirements for the software.

See the software documentation.• Make sure the software is properly installed and configured for the system. See the

software documentation.• Use only an authorized copy. Unauthorized copies often do not work.• If you are running the software from a CD-ROM or DVD-ROM, try a different disk.• Make sure the correct device drivers installed.

If the problems persist, contact the software vendor's customer service representative.

Problems with Application Software that Ran Correctly Earlier

Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure. However, they can also be caused by file corruption or changes to the software configuration.

Check the following:• If you are running the software from a CD-ROM or DVD-ROM, try a different disk.• Check your system for a virus infection.• Uninstall and reinstall the software. Make sure all necessary files are installed.


• If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures.

• If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again. Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands.

Note: Random errors in data files: If you are getting random errors in your data files, they may be getting corrupted by voltage spikes on your power line. If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line, you may want to install a surge suppressor between the power outlet and the system power cord.

Devices are not Recognized under Device Manager (Microsoft* Windows* Operating System)

The Microsoft* Windows* operating systems do not include all of the drivers for the Intel® chipsets, onboard NICs, and other components. See “Additional Information and Software” for a link to the current drivers and chipset files.

Hard Drive(s) are not RecognizedCheck the following:

• Make sure the drive is not disabled in BIOS Setup.• Make sure the drive is connected correctly and that is plugged into the power supply. • Make sure the drive is compatible. See “Additional Information and Software” for a

link to the tested drives.• Make sure you have not exceeded the power budget for the server. See “Additional

Information and Software” for a link to software to check your power budget.• If using SCSI drives, verify that each SCSI ID number is unique on the SCSI bus.

See your drive documentation for details on setting the SCSI ID for your drives.• If using ATA drives, verify that the master/slave settings are set correctly. See your

drive documentation for details on setting the master/slave settings.• If using a RAID configuration with SCSI or SATA drives, make sure the RAID card

is installed correctly.

Bootable CD-ROM Disk Is Not DetectedCheck the following:

• Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.


LED InformationThe Intel® Server Board S5000PAL includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below.

BIOS POST Beep CodesThe table below lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. Please note that not all error conditions are supported by BIOS beep codes.

Table 7. LED Information

LED Name Function Location LED Color Notes

Power Indicates system power is on or off

Front control panel

Green Off = Power is off or in sleep state S5

On = Power is on or in sleep stats S0

ID Aid in server identification from the back panel

Front control panel and board rear left corner

Blue Press ID LED button or use Server Management software to turn the LED on and off.

System Status

Visible fault warning Control panel and board rear left corner

Green or Amber

Green = No Fault

Green blinking = degraded condition

Amber blinking = non-critical error

Amber = critical or non-recoverable error

Table 8. POST Error Beep Codes

Number of Beeps Reason for Beeps and Action to Take

1, 2, or 3 Memory error. Reseat the memory or replace the DIMMs with known good modules.

4 - 7 or 9 - 11 Fatal error indicating a possible serious system problem. Remove all add-in cards and re-start the system. If the error still occurs, contact your system manufacturer. If the beep codes are not generated after the add-in cards are removed, insert the cards one at a time, booting the system between each card addition, until the beeps again occur to reveal the malfunctioning card.

8 Replace or reseat the system video add-in card. If on-board video is bing used, the server board may be faulty.


In addition to the beep codes above, additional beep codes are provided if an Intel® Remote Management Module is installed. The Intel® Remote Management Module provides the following additional beep codes.

Table 9. Error Beep Codes Generated by Intel® Remote Management Module

Number of Beeps Reason for Beeps and Action to Take

1 Control panel CMOS clear has been initiated.

1-5-1-1 Processor failure. Reseat or replace the failed processor.

1-5-2-1 No processor is installed or the CPU 1 socket is empty. Reseat or replace the failed processor.

1-5-2-3 Processor configuration error or CPU 1 socket is empty. Reseat or replace the failed processor. In a two-processor system, make sure the processors are identical.

1-5-2-4 Front-side bus select configuration error.

1-5-4-2 DC power unexpectedly lost.

1-5-4-3 Chipset control failure.

1-5-4-4 Power control failure.


Appendix D: LED Decoder

During the system boot process, BIOS executes a number of platform configuration processes, each of which is assigned a specific hex POST code number. As each configuration routine is started, BIOS will display the given POST code to the POST Code Diagnostic LEDs found on the back edge of the server board. To assist in troubleshooting a system hang during the POST process, the Diagnostic LEDs can be used to identify the last POST process to be executed.

Each POST code will be represented by a combination of colors from the four LEDs. The LEDs are capable of displaying three colors: green, red, and amber. The POST codes are divided into two nibbles, an upper nibble and a lower nibble. Each bit in the upper nibble is represented by a red LED and each bit in the lower nibble is represented by a green LED. If both bits are set in the upper and lower nibbles then both red and green LEDs are lit, resulting in an amber color. If both bits are clear, then the LED is off.

In the below example, BIOS sends a value of ACh to the diagnostic LED decoder. The LEDs are decoded as follows:

• red bits = 1010b = Ah• green bits = 1100b = Ch

Since the red bits correspond to the upper nibble and the green bits correspond to the lower nibble, the two are concatenated to be ACh.

Table 10. POST Progress Code LED Example

8h 4h 2h 1h

LEDs Red Green Red Green Red Green Red Green

ACh 1 1 0 1 1 0 0 0

Result Amber Green Red Off

MSB LSB


Figure 17. Diagnostic LED Placement Diagram

LSB MSB

Back edge of server board

USB Port USB Port Diagnostic LEDs

Table 11. Diagnostic LED POST Code Decoder

Checkpoint Diagnostic LED Decoder Description

G=Green, R=Red, A=Amber

MSB LSB

Host Processor

0x10h OFF OFF OFF R Power-on initialization of the host processor (bootstrap processor)

0x11h OFF OFF OFF A Host processor cache initialization (including AP)

0x12h OFF OFF G R Starting application processor initialization

0x13h OFF OFF G A SMM initialization

Chipset

0x21h OFF OFF R G Initializing a chipset component

Memory

0x22h OFF OFF A OFF Reading configuration data from memory (SPD on DIMM)

0x23h OFF OFF A G Detecting presence of memory

0x24h OFF G R OFF Programming timing parameters in the memory controller

0x25h OFF G R G Configuring memory parameters in the memory controller

0x26h OFF G A OFF Optimizing memory controller settings

0x27h OFF G A G Initializing memory, such as ECC init

0x28h G OFF R OFF Testing memory


PCI Bus

0x50h OFF R OFF R Enumerating PCI busses

0x51h OFF R OFF A Allocating resources to PCI busses

0x52h OFF R G R Hot Plug PCI controller initialization

0x53h OFF R G A Reserved for PCI bus

0x54h OFF A OFF R Reserved for PCI bus

0x55h OFF A OFF A Reserved for PCI bus

0x56h OFF A G R Reserved for PCI bus

0x57h OFF A G A Reserved for PCI bus

USB

0x58h G R OFF R Resetting USB bus

0x59h G R OFF A Reserved for USB devices

ATA / ATAPI / SATA

0x5Ah G R G R Resetting PATA / SATA bus and all devices

0x5Bh G R G A Reserved for ATA

SMBUS

0x5Ch G A OFF R Resetting SMBUS

0x5Dh G A OFF A Reserved for SMBUS

Local Console

0x70h OFF R R R Resetting the video controller (VGA)

0x71h OFF R R A Disabling the video controller (VGA)

0x72h OFF R A R Enabling the video controller (VGA)

Remote Console

0x78h G R R R Resetting the console controller

0x79h G R R A Disabling the console controller

0x7Ah G R A R Enabling the console controller

Keyboard (PS2 or USB)

0x90h R OFF OFF R Resetting the keyboard

0x91h R OFF OFF A Disabling the keyboard

0x92h R OFF G R Detecting the presence of the keyboard



0x93h R OFF G A Enabling the keyboard

0x94h R G OFF R Clearing keyboard input buffer

0x95h R G OFF A Instructing keyboard controller to run Self Test (PS2 only)

Mouse (PS2 or USB)

0x98h A OFF OFF R Resetting the mouse

0x99h A OFF OFF A Detecting the mouse

0x9Ah A OFF G R Detecting the presence of mouse

0x9Bh A OFF G A Enabling the mouse

Fixed Media

0xB0h R OFF R R Resetting fixed media device

0xB1h R OFF R A Disabling fixed media device

0xB2h R OFF A R Detecting presence of a fixed media device (IDE hard drive detection, etc.)

0xB3h R OFF A A Enabling / configuring a fixed media device

Removable Media

0xB8h A OFF R R Resetting removable media device

0xB9h A OFF R A Disabling removable media device

0xBAh A OFF A R Detecting presence of a removable media device (IDE CDROM detection, etc.)

0xBCh A G R R Enabling / configuring a removable media device

Boot Device Selection

0xD0 R R OFF R Trying boot device selection

0xD1 R R OFF A Trying boot device selection

0xD2 R R G R Trying boot device selection

0xD3 R R G A Trying boot device selection

0xD4 R A OFF R Trying boot device selection

0xD5 R A OFF A Trying boot device selection

0xD6 R A G R Trying boot device selection

0xD7 R A G A Trying boot device selection

0xD8 A R OFF R Trying boot device selection

0xD9 A R OFF A Trying boot device selection



0XDA A R G R Trying boot device selection

0xDB A R G A Trying boot device selection

0xDC A A OFF R Trying boot device selection

0xDE A A G R Trying boot device selection

0xDF A A G A Trying boot device selection

Pre-EFI Initialization (PEI) Core

0xE0h R R R OFF Started dispatching early initialization modules (PEIM)

0xE2h R R A OFF Initial memory found, configured, and installed correctly

0xE1h R R R G Reserved for initialization module use (PEIM)

0xE3h R R A G Reserved for initialization module use (PEIM)

Driver Execution Environment (DXE) Core

0xE4h R A R OFF Entered EFI driver execution phase (DXE)

0xE5h R A R G Started dispatching drivers

0xE6h R A A OFF Started connecting drivers

DXE Drivers

0xE7h R A A G Waiting for user input

0xE8h A R R OFF Checking password

0xE9h A R R G Entering BIOS setup

0xEAh A R A OFF Flash Update

0xEEh A A A OFF Calling Int 19. One beep unless silent boot is enabled.

0xEFh A A A G Unrecoverable boot failure / S3 resume failure

Runtime Phase / EFI Operating System Boot

0xF4h R A R R Entering Sleep state

0xF5h R A R A Exiting Sleep state

0xF8h A R R R Operating system has requested EFI to close boot services (ExitBootServices ( ) has been called)

0xF9h A R R A Operating system has switched to virtual address mode (SetVirtualAddressMap ( ) has been called)



0xFAh A R A R Operating system has requested the system to reset (ResetSystem () has been called)

Pre-EFI Initialization Module (PEIM) / Recovery

0x30h OFF OFF R R Crisis recovery has been initiated because of a user request

0x31h OFF OFF R A Crisis recovery has been initiated by software (corrupt flash)

0x34h OFF G R R Loading crisis recovery capsule

0x35h OFF G R A Handing off control to the crisis recovery capsule

0x3Fh G G A A Unable to complete crisis recovery.


Appendix E: Intel® Server Issue Report Form

Note: An on-line / automatic submission version of this form is available at http://support.intel.com/support/motherboards/server/S5000PAL/. For the fastest service, please submit your form via the Internet.

Date Submitted: _______________________________________________________

Company Name: ______________________________________________________

Contact Name: ________________________________________________________

Email Address: _______________________________________________________

Intel Server Product: ___________________________________________________

Priority (Critical, Hot, High, Low): _______________________________________

Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description.

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

Board / Chassis Information

Baseboard Revision - PBA#: _____________________________________________

Baseboard Serial Number: _______________________________________________

Chassis Model:________________________________________________________

CPU1 Speed/Stepping/Spec: _____________________________________________

CPU2 Speed/Stepping/Spec: _____________________________________________

System BIOS Version: __________________________________________________

HSC Firmware Version: _________________________________________________


DIMM Configuration

DIMM A1 MB and Vendor / part number: __________________________________

DIMM A2 MB and Vendor / part number: __________________________________

DIMM B1 MB and Vendor / part number: __________________________________

DIMM B2 MB and Vendor / part number: __________________________________

DIMM C1 MB and Vendor / part number: __________________________________

DIMM C2 MB and Vendor / part number: __________________________________

DIMM D1 MB and Vendor / part number: __________________________________

DIMM D2 MB and Vendor / part number: __________________________________

Operating System Information

Operating System:_____________________________________________________

Version: _____________________________________________________________

Service Pack:_________________________________________________________

Add-in Card, Peripheral, Video, NIC

Check each box below as applicable, and provide the requested information.

Peripheral Card or Peripheral Description Driver Revision IRQ # I/O Base Address NIC

Peripheral Description Driver Revision IRQ I/O Base

AddressFW

Revision

PCI-X*

Top PCI Slot

Middle PCI Slot

Bottom PCI Slot

PCIe* x4

Top PCI Slot

Middle PCI Slot

Bottom PCI Slot

PCIe x8

Top PCI Slot


Hard Drive Information

Management Information

On-Board Platform Instrumentation only ___________________________________

Intel® System Management Software ______________________________________

Control Panel Information

Standard Control Panel _________________________________________________

Intel® Local Control Panel_______________________________________________

Mini-Control Panel_____________________________________________________

Middle PCI Slot

Bottom PCI Slot

Video

On-board Video

Add-in Video

NIC

On-Board NIC1

On-Board NIC2

Peripheral Description Driver Revision IRQ I/O Base

AddressFW

Revision

Drive Type (SATA, SAS, etc) Make/Model Hot-swap

or Fixed IRQ FW Revision


Complete Problem Description

In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done.

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

Documents

Intel Order Number D31968-004 Order Number D31968-004 ii Intel ® Server Board S5000PAL User’s Guide Disclaimer Information in this document is provided in connection with Intel®