August 2016: Residential customer consuming 34 CCF/month (1376 CCF Annual Consumption) Amounts shown include all discounts. Rates effective as of 8/1/2016.

$37

$32

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RATE COMPARISONS

NATURAL GAS$40

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INSIGHTSENERGY

A newsletter for customers of Holyoke Gas & Electric

September 2016

August 2016: Residential customer consuming 500 kwh per month. Amounts shown include all discounts and use the fixed default generation supply price.

$95

$88

$60

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Engineering the FutureMeet HG&E’s 2016 Cadet Engineer Alex Glanville

Meet Alex Glanville, HG&E's 2016 Cadet Engineer Scholarship recipient and recent high school graduate. Although Alex has yet to begin his freshman year at college, he's already taking steps towards building a successful career, filling his resume with valuable experiences.

“My teachers at Holyoke High School explained how important it is to build your resume while you're in college,” Alex said. “When I graduate from college, employers will look at my education and resume. The Cadet Scholarship has given me the opportunity to see what real engineers do every day and I have not even started my

freshman year of college yet. It's really great!”

Alex will join previous Cadet Scholarship recipients, Missy Bernard and Conor Hoey at Worchester Polytechnic Institute (WPI) this fall, majoring in Electrical Engineering. As a part of the scholarship program, Alex has had the opportunity to shadow a variety of people at HG&E, but a great deal of his time has been spent working directly with electrical engineer, Luai Elamir.

“Currently, I am working on a transformer storage project and learning about all aspects of HG&E's business,” Alex said. “I always knew HG&E provided Holyoke's heat and electricity, but I didn't realize how many other things were going on here. I was especially impressed by the hydroelectric operation.”

Alex has always had an affinity for math, from his days in Sr. Susan's class at Blessed Sacrament School, to his calculus class at Holyoke High School (HHS). He's always had a love for science, especially enjoying Mr. Benoit's Physics II class at HHS, which is the class that piqued his interest in electrical engineering. Alex explained that Mr. Benoit really went above and beyond to make things interesting for the students, which helped him to choose a career path. It's not all about math and science for Alex though. He's an avid golfer in his spare time, getting out to Wyckoff Country Club as often as possible after work. He loves to travel, and is looking to join the study abroad program at WPI when he becomes eligible. He was the voice behind the HHS football team's live tweets, and a member of the HHS Herald staff. We are excited to see what's in store for Alex in the future!

The Cornelius J. Moriarty, Jr. Scholarship for Cadet Engineers is open to City of Holyokeresidents who are graduating from a duly accredited senior secondary school and havebeen accepted into an accredited engineering program. For additional application criteria, please contact Holyoke Gas & Electric Manager's office at (413) 536-9313 or visit www.hged.com/cadet.

HG&E Main Office99 Suffolk Street

Holyoke, MA 01040(413) 536-9300www.hged.com

Customer Service Hours:Monday - Friday

8:30 a.m. - 4:30 p.m.

Contact Customer Service:(413) 536-9300

Customer_Accounts@hged.com

Marketing/Newsletter Coordinator: Kate Sullivan

ksullivan@hged.com

Online Payment www.hged.com

Phone Payment(413) 536-9300 (Option 5)

Walk-In/Drive-Thru99 Suffolk Street

Holyoke, MA 01040(413) 536-9300

MailP.O. Box 4165

Woburn, MA 01888-4165

Holyoke drop boxes• Senior Center, 291 Pine Street

• C-Mart, 1500 Northampton Street• DB Mart, 494 Westfield Road

• Stop & Shop, 28 Lincoln Street• Stop & Shop, 2265 Northampton Street• Wally's BP Shop, 297 Apremont Hwy

Columbus DayMonday, October 10

Francis J. Hoey, IIIRobert H. GriffinJames A. Sutter

James M. Lavelle

Payment Options

Holiday Closings

Commissioners

Manager

A MESSAGE FROM HOLYOKE EARLY LITERACY INITIATIVE (HELI)We at HELI want to thank you for the efforts you make to help your child develop their literacy skills. School is back in session!

One thing a day tip: Replace 20 minutes of your child's television, video games, or computer time with 20 minutes of reading.

Nosotros en HELI queremos darles las gracias por los esfuerzos que hacen para ayudar a su niño a desarrollar sus habilidades de alfabetización La Escuela está de vuelta en sesión!

Consejo de una cosa al día: Vuelva a colocar 20 minutos de televisión de su hijo, videojuegos, o el tiempo de computadora con 20 minutos de lectura.

EAT, DRINK, & BE HOLYOKEA Tasting Fundraiser & Silent Auction to benefit the Rotary’s Children’s Literacy Projects

Thursday, October 6 at Gateway City Arts from 5-8pm

COMMUNITY CORNER

HG&E Around HolyokeMeet Your Serviceman: Gavin O’Hara

A long way from his childhood home in

Ballaghaderreen, Ireland, Gavin O'Hara

moved to the United States on 2000.

After working in a few different

industries in Western Massachusetts,

Gavin began a plumbing apprenticeship.

“One day I was working in Galway and a

friend came by and asked if I'd like to

move to the US with him,” said Gavin.

“That's how it started, from there he

planned the whole trip, we landed in

Springfield and began working for a

roofing company.”

Gavin explained how different it is growing up in Ireland, many young people move away.

Settling down in the Holyoke/Springfield area seemed natural, as there are many families in

Western Massachusetts with ties back to Ireland.

Gavin worked at a few local establishments, which provided him an opportunity to meet

many people. He was introduced to plumbing and gas fitting, which he found interesting so

he began an apprenticeship at a company in Agawam.

For many years, Gavin applied to be a serviceman at HG&E and was elated when he was

hired in 2014. He really loves the job and is able to bring a unique skillset in plumbing,

which allows him to work on a variety of interesting projects.

“Before working here, I worked alone,” said Gavin. “Working as part of a team is great and I

really like all the guys.”

Gavin lives in Holyoke with his wife and three children.

For 24-Hour Service Call: (413) 536-9335

Gavin O’Hara preparing for a day in the field.