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Insert grabber Video. Giving Effective Feedback Making A Better Sandwich. Garrett Meyers, MD Sameer Khatri, MD Faculty Development Fellowship. Objectives. Reviewed importance of feedback Defined feedback vs. evaluation Identified barriers to feedback - PowerPoint PPT Presentation
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Insert grabber Video
Giving Effective FeedbackMaking A Better Sandwich
Garrett Meyers, MD
Sameer Khatri, MD
Faculty Development Fellowship
Objectives
• Reviewed importance of feedback
• Defined feedback vs. evaluation
• Identified barriers to feedback
• Identified ingredients of effective feedback
• Applied effective feedback techniques
Activity #1
• Write down 1-2 words that come to mind when you think of feedback
• Be prepared to discuss with group
2 minutes
Feedback reflection
Activity #2
• Read and highlight what you think are:
o Reasons feedback is important
o Principles of effective feedback
o Ways to give better feedback
• Be prepared to discuss with group
8 minutes
Feedback: Why bother?
“The goal of clinical training is expertise in the care of patients. Without feedback, mistakes go uncorrected, good performance is not reinforced and clinical competence is achieved empirically or not at all."
-Ende J: Feedback in clinical medicaleducation. JAMA 250(6):777-81, 1983
Johari Window
Known to Self Unknown to Self
Known to others
Unknown to others
Open/Free Area(Personal Growth)
Hidden Area
Blind Area
Unknown Area
Feedback
Self Awareness
Mutual Understanding
Feedback: What is it?
Activity #3
• Place descriptive words under Feedback or Evaluation
• Be prepared to discuss with group
3 minutes
Feedback vs. Evaluation
Feedback vs. Evaluation
Feedback Evaluation
Immediate Scheduled
Informal Formal
Observation Observation
Objective Objective
Event specific Global performance
Improvement Grading
Dialogue Monologue
What are your barriers to feedback?
Effective Feedback
What are the ingredients?
Principles of Effective Feedback
SpecificObjectiveModifiable BehaviorsExpectedTimelyLimitedConstructive
SOMETLC
Activity #4
• In groups of 2, each person pick one scenario
• Read and highlight key points you would use when giving feedback
3 minutes
Practice SOME-TLC
Old Feedback Sandwich
Positive
Negative
Positive
Not very palatable
New Feedback Sandwich
Ask
Tell / Teach
Ask
Act
Ask
Ask learner to assess their own performance
• How do you think you did?
• What do you think went well?
• Did you have any problems?
Tell / Teach
Tell
• I observed...
• It seemed as though…
• When you do __I feel__...
Teach (short pearls)
• In my experience….
• Consider…
Ask
Ask learner to reflect and analyze
• What do you think of…
my observations?
my comments?
• What would you do differently?
• What can we do to improve?
Act
• Summarize key points
• Demonstrate
• Re-assess
• Commit to a plan
TELL
ASKASK
ACT
Why Ask-Tell-Ask-Act?
Activity #5
• Use SOME TLC in activity #4
• Take turns giving feedback using Ask-Tell / Teach-Ask-Act
10 minutes
Build a new feedback sandwich
How did it go?
OR
How did it go?
Activity #6
Call to Action
• List what you will do in the next month to improve feedback to our students
• Be prepared to share
Objectives
• Reviewed importance of feedback
• Defined feedback vs. evaluation
• Identified barriers to feedback
• Identified ingredients of effective feedback
• Applied effective feedback techniques
Take Home Points
• Feedback is essential
• Feedback is desired by learners
• Effective feedback requires preparation
• Give SOME-TLC via Ask-Tell-Ask-Act
Questions?
