Information and Knowledge Management Strategies

M.G. Sreekumar

Agenda• The Information / Knowledge Paradigm – Some Thoughts• Challenges in LIS• Tech Trends in LIS• Social Trends in LIS• Information Management Trends in Libraries• (Best) Practices in LIS • Library Automation – the ‘KG’ thing of LIS Modernization • Digital Libraries – Overview• Open Access – Overview • Open Access Archives – Institutional Repositories• Information Aggregation and Integration Strategies• Emerging Technologies

The Philosophy of Libraries • Libraries are social organizations and they should maintain their

basic character • Should not forget their Human Face / Human Touch in pursuit of

modernization...• Societies keep changing and their lifestyles too… and so does

Libraries.• The CORE of Libraries’ Principles, Philosophies, Missions and

Roles SHOULD remain, while the MEANS, WAYS, and TOOLS keep changing.

• Library Science as a Subject of Study and Discipline takes care of, and is concerned about all other subjects including the emerging ones… an Umbrella approach.

• Professionals need to know something about everything….• The Challenge – Balancing the Breadth and the Depth…• Options enjoyed by the previous/ senior professionals Vs the

Imperatives of the New Gen.• Harnessing the Power of Technology – Courtesy : Darwin -

Survival of the Smarts• Patron is the King …. Welcome him aboard – by hook or crook

• “Knowledge has become the key economic resource and the dominant - and perhaps even the only source of competitive advantage."

- Peter Drucker

Enterprise

as a

Learning Organization

Learning Organization

• A place where employees excel at creating, acquiring, and transferring knowledge

• Building Blocks

– A supportive learning environment

– Concrete learning processes and practices

– Leadership behaviour that reinforces learning

Knowledge

MandateKey Thing

Create

Impart

Preserve

Enterprise K

K = (P + I)S

OrganizationalKnowledge Sharing

Technology Information

People

K-Assets/Objects, Practices, CoP,

Collaborative Space

K-Assets/Objects, Practices, CoP,

Collaborative Space

Intranet / InternetIntranet / Internet

Gateway-out Data capture

Organizational K @ Enterprise Wide

Crea

teShare

Apply Identify

Store

OOUTCOMESUTCOMES

KKNOWLEDGE NOWLEDGE PPROCESSROCESS

AACCELERATORSCCELERATORSPeople Processes

Leadership Technology

Quality

Profitability

ProductivityGrowth

TeamCapability

Org

aniz

atio

nal

Cap

abili

tyIndividualC

apability

Lear

ning Innovation

LearningInnovation

Societal Capacity

Enterprise KM Framework

Future Libraries?What is a library and what should it be in 2012, 2020 and beyond…

• What does the academic library of the future look like? • Where do its walls begin and end? • On campus? • On our desktop? • At home? • Does it still have a function as a separate and distinct

space? • Or has it become the first step to an all-virtual future?• Libraries have never been more interesting, difficult and

challenging…

Challenges of the DayRelevance of Libraries in the Google Era Retention of Users, especially the New Gen Proliferation of ContentDiverse Datastreams - Content Categories, Publication TypesMultimedia, Multiformats, MultilingualCollection Building – Acquisition, Subscriptions, Licensing…Copyright, Intellectual Property, Fair Use…

Technology Complexities, Infrastructure Issues

Publishers’ Stringent Policies / Monopolies

Integration of legacy systems and the new genre

• User Generated Internet Content:– Blogs– YouTube– MySpace

• And the same is TRUE with Scholarly Communication too!!

The Google Generation

The Digital Native Generation

Magic of the Web

• The universe (which others call the Web) is the placewhere society keeps the sum total of human knowledge. It's where we learn and play, shop and do business, keep up with old friends and meet new ones ...

• Today we stand at the epicenter of a revolution in how society creates, organizes, locates, presents,and preserves information ...

• .... It's all the Web ....

Ian Witten et al. in "Web Dragons"

Google Syndrome

• Can we assume that a search engine will – intrinsically – teach how to find, manage and interpret information ??

Google Glass

Top Tech Trends in IT / LISTop Tech Trends in IT / LIS

•• Web 2.0 / Library 2.0Web 2.0 / Library 2.0•• Blogs / RSS Feeds / Wikis / Podcasts / WebcastsBlogs / RSS Feeds / Wikis / Podcasts / Webcasts•• Open Source Software, Open Standards, Open URL Open Source Software, Open Standards, Open URL •• User Tagging, Automated TaggingUser Tagging, Automated Tagging•• Web Web OPACsOPACs, and Interface Design, and Interface Design•• Seamless Integration / AggregationSeamless Integration / Aggregation•• OA OA --> OAP + OAA > OAP + OAA •• Open Resource Discovery Tools Open Resource Discovery Tools -- Google ScholarGoogle Scholar•• EE--Books, EBooks, E--Journals, EJournals, E--ResourcesResources•• Harvesting, Federation, Harvesting, Federation, MetasearchingMetasearching•• Digital Rights ManagementDigital Rights Management

Social Trends in LIS

• 2010 top ten trends in academic libraries

• The ACRL Research, Planning and Review Committee, responsible for advising the academic librarianship and higher education developed a list of the top ten trends that are affecting academic libraries now and in the near future.

• This list was compiled based on an extensive review of current literature and based on an e-mail survey that was sent to 9,812 ACRL members in February 2010.

Social Trends in LIS

• Academic library collection growth is driven by patron demand and will include new resource types

• Budget challenges will continue and libraries will evolve as a result

• Changes in higher education will require that librarians possess diverse skill sets

• Demands for accountability and assessment will increase

• Digitization of unique library collections will increase and require a larger share of resources

Social Trends in LIS…..• Explosive growth of mobile devices and applications

will drive new services

• Increased collaboration will expand the role of the library within the institution and beyond

• Libraries will continue to lead efforts to develop scholarly communication and intellectual property services

• Technology will continue to change services and required skills

• The definition of the library will change as physical space is repurposed and virtual space expands

Information Strategy TipsContext = Scenarios, Paradigms

Constant = Change

Technology = Facilitate, and NO intimidate

Information = The Big Picture - Landscape

Information Ownership X Access to Information

Collection = ONLINE + ONSITE and NOT ALL ONSITE

Content = Aggregate, Integrate

Service = Create Values, Markup and Market

Capital = Human, Tacit, Values, and Users

Lib2.0

Enterprise IT Environment

Servers

Shared Data

Firewall InternetIntranet

Integration

PCs

Content Management

• Key issue (challenge & opportunity) today in most enterprises

• Why?– Wide variety of web-enabled digital content – Web enabling of businesses – Digital publishing

• Most authoring tools support saving in web compatible formats

– Ease of web publishing and hosting– Need for integrating internal and external content

What is Content Management?Technologies, standards, principles and practices related to:

Content creation, capturing, publishingOrganization and storageSearch, retrieval and deliveryPreservation

Rights managementVersion controlAdministrationIntegration with external contentIntegration with other applications

… on Intranets … via web servers and browsers

ExternalContent

InternalContent

LegacyContent

SelectDownload

LinkHost

CreateCapturePublish

ExtractConvert

Host

QualityControl

IntegrityPerformance

Monitor UsageMaintenancePreservation

Security

AccessContentRepository

Content Management: Components

OrganisationSearch/ Retrieval

Content Management: Components

Social Media, Software & Networking

Penetration of E-Content in Libraries

PUBLICATION TYPES

• E-Books, E-Journals…

• Aggregated Scholarly E-Journal Databases

• Databases, CBT/ WBT

• Portals, Vortals…

• Value added services

• Preprints, Eprints, E-Documents….

DOCUMENT FORMATS

• ASCII, RTF, HTML, SGML, Postscript, PDF, Proprietary, Native Application Formats

• Images, Graphics

• Audio

• Video

• XHTML, ASP, PHP, XML ...

Good (Best) Practices

• Skill Sets – Leadership, Communication, Team Work, CE,

Perseverance, Persistence….

• Flexibility / Open to Learning / Accept Changes

• Open Source Philosophy

• Open Access Advocacy

• Preach as well as Practice

• Sharing of Knowledge Acquired

Award Winner, ASIST - SIG III -International Paper Contest, 2005

Strategy Facets - for an excellent hybrid ambience

1. Value and Preserve the Traditional Systemswhile Embracing Technology for Development

2. Aggregation / Integration Strategies3. Library Automation (integration of the traditional

library activities/collection)4. Digital Library (creation of efficient information

systems using digital collections for effective browse, search, retrieval and long-term preservation)

5. OA Archives (pooling the organization’s intellectual capital)

6. Library Portal (seamless integration of the organization’s entire knowledge base—traditional, paper as well as electronic technologies)

7. Consortium Approach to Library Subscriptions

Strategic Planning• How to map / scale (assess) the information

needs / requirements of the Organization • How to Communicate this to the Management• How to build infrastructure – Planning, Execution • How to Collect, Consolidate, Build and Preserve

Local Content• How to build E-Resources / Published Content• Information Literacy to Information Professionals• Information Literacy for Users

The Changing (challenging) Role of Information

Professionals

Book keepers

Bit Keepers

(Book/Journal) Stores Officers/Custodians

Information providers

Content / knowledge providers

Content / knowledge sellers

Books (P/E)Journals (P/E)

Aggregated Information

Online Services

Company InformationVideos

Digital Library

Databases

CD Net Server(local repository)

Cases / Reports

Online Catalogues

Industry Information

Statistics

Core Collection

Content Categories & Access strategies

DatabasesDatabases

Institutional Repositories

Institutional Repositories

Online ServicesOnline Services CasesCases

Library PortalLibrary Portal

E-BooksE-Books

Digital LibraryFederated &

Discovery

Digital LibraryFederated &

Discovery

E-JournalsE-Journals

Web OpacWeb Opac Aggregated E-Journals

Aggregated E-Journals

Online JlsPublisher-wise

Online JlsPublisher-wise

Open Source Wonder world

OSsLinux, BSD..

Web ServersApache, Java apps..

Server-Side ScriptingLAMP, WAMP, MAMP

Web ServicesTomcat, Cocoon,Ant, SRU/SRW…

RDBMSMySQL, PostgreSQL, mSQL…

Img ProcessingIMageMagick…

MLs1992+

OAI

ApplicationsEmacs, grep, sendmail, ssh…

Prgm LangsPerl, PHP, Python…

General Platforms / Applications

Mobile ComputingWML, WAP, WiFi...

Net/Web Security

ILMSsKOHA, NewGenLib,

Evergreen, OpenBiblio ..

Search EnginesCheshire, Pears, dbWiz...

PortalsMyLibrary, Wordpress…

DBMSsCDS/ISIS, Win/ISIS, GenISIS…Citation Mngr

PKP’s Citation Manager …

Open DLsGSDL, DSpace,Eprints…

InteroperabilityZ39.50, OAI-PMH…

Open IRsDSpace,Eprints,GSDL…

Link ResolvingGODOT…

Serials MngrCUFTS…

Library Focused Platforms/Applications

OAI DPs / SPsPHP OAI DP...

CMSJoomla, Drupal,MediaWiki…

Open Access

Open Access Publications (OAP) – Golden Road+

Open Access Archives (OAA) – Green Road

IIMAhmedabad

Composition & Activities

ABI/Inform

BSC (EBSCO)

ACMDigital Library

IEEEE-Library

Elsevier Science Direct

EmeraldLibrary

JCCC

ISI Emerging Markets

Springer

Cris Infac

Capitaline

Taylor & Frnacis

John Wiley Kluwer

Aggregated Fulltext EJournal Databases

EJournals (from Publishers)

Bibliographic Databases

Corporate Databases (Company/Industry)

Value added information services (Portals…)

IIMCalcutta

IIMBangalore

IIMLucknow

IIMKozhikode

IIMIndore

OrganizationStructure Institutionalization

(MoU)Resources

Identification

Liaison & Negotiations

AnnualMeetings

Usage Monitoring

Agreements & Licensing

Blackwell

Three-Tier Architecture of IIM (13 IIMs) Library ConsortiumIIM

Shillong

Growth of E-Journals in IIMs: 2000-2013

0

2000

4000

6000

8000

10000

12000

14000

2000 2001 2002 2003 2004 2005

Print JournalsE-JournalsAggregated Journals

2001 - 20062001 - 2006 20072007 -2009-2009 2013201320002000

http://greenstonesupport.iimk.ac.in