Workshop Development This workshop was developed in partnership
with the Accessibility Directorate of Ontario, Ministry of
Community and Social Services through an EnAbling Change Project.
The Inclusive Emergency Preparedness Canada (IEPC) is a partnership
between Canadian Red Cross The Inclusive Preparedness Center March
of Dimes Canada
Slide 3
Workshop Overview Section I Ontarios Accessibility Standards
for Customer Service Section II Interacting with All People
including People with Disabilities Section III Assisting People
with a Specific Disability Inclusive Reception Centre Setup
Recommendations
Slide 4
Section I Customer Service Standard Objective 1. Provide
participants with a functional overview of reception centres and
their commitment to provide services to all people, including
people with disabilities. 2. Introduce participants to Ontarios
Accessibility Standards for Customer Service (customer service
standard). 3. Introduce participants to the emergency reception
centre statement of commitment to Ontarios Accessibility Standards
for Customer Service
Slide 5
Section II Interacting with All People including People with
Disabilities Communication Terminology about People and
Disabilities Encourage Feedback from People with Disabilities
Assistive Devices Support Persons Service Animals
Slide 6
Section III Assisting People with a Specific Disability People
using Mobility Aids People who are Blind or have Low Vision People
who are Deaf, Oral Deaf, Deafened or Hard of Hearing People with
Mental Health Care Needs People with Intellectual/Development
Disabilities People with Autism People with Chronic or Temporary
Medical Conditions
Slide 7
Inclusive Reception Centre Setup Recommendations First Process
Parking /Drop off Areas and Routes Entrance and Registration Areas
Dormitory Areas Self Care Restroom and Shower Areas Meal
Preparation and Serving Areas
Slide 8
Workshop Training Scenarios Training Activity 1: Ontarios
Accessibility Standards for Customer Service Training Activity 2:
Communications Training Activity 3: Assistive Devices Training
Activity 4: Support Persons & People with Mental Health Care
Needs Training Activity 5: Service Animals Training Activity 6:
Supporting People with Autism Training Activity 7: Feedback
Process
Slide 9
Just In Time Manual Introduction: The Just In Time (JIT) manual
is not meant to replace standard training but to be used by
reception centre workers who have already been trained. It is a
handy reminder of techniques. Content: The manual follows the three
sections of the training. It also includes suggested disability
specific accommodations that, when available, will enhance access
to service for people with disabilities.
Slide 10
Overview Communication Scenario Scenario. Discussion Questions:
What could explain the communication breakdown? What can be done to
improve communication and de-escalate the current situation? Could
the situation have been avoided. How?
Slide 11
Distribution This Guide to Welcoming People With Disabilities
In Ontarios Emergency Reception Centres Just In Time Manuals (JIT)
Trainer Supplement Disaster Management Training Department, Ontario
Zone can provide specifically trained facilitators for these
workshops. For more information please contact
[email protected]@redcross.ca
[email protected]@redcross.ca
