IMAN MAHMOUD ALI

Emmy.ali.2014@gmail.com

Tel: :00971 50 55 80561

00971 56 17 00236

PROFESSIONAL EXPERIENCE ____________________________________________________________

January 2010 till present :

Order Management Manager at Giesecke & Devrient FZE , Dubai , UAE

Tasks & Responsibilities:

� Handle the forecasting tool for raw material and plan for production slots with production

sites and the Head quarter in Germany

� Synchronize and manage the whole Order to cash cycle and coordinating

between the production sites (in Germany ,China,Singapore,Mexico,Spain,Canada,

and Turkey) and the end customers (in North Africa & Middle East) from the moment a

Purchase order is received till the goods are delivered to the customer and paid for.

� Work on reducing order lead time and minimizing issues along the whole order /deliver

cycle to maximize customer satisfaction till order has been fulfilled and payment has

been affected .

� Assist and attend to customer demands promptly on phone and in writing

� Handle customer complaints

� Complete Export Control procedures

� Handle Performance bonds, bid bonds ,Letter of Credits (LC),LGs

� Create and maintain general views on Key Performance Indicators and project details

� Reporting of order / project status according to defined reporting structure and tools in

place.

� Take over responsibility of personal management for order management team.

(Currently leading a team of 2 subordinates)

� Support the team in trouble shooting of complex situations.

� The management task involves close cooperation with sales, finance, and project

management functions as well as with production sites, suppliers and freight forwarders

� Key User for the migration to SAP

March 2006 till December 2009:

Order Management & Logistics Manager at G&D Egypt Services LLC(Giesecke&Devrient in

Egypt)

Managing Order Management team (1 subordinate) and reporting to the Managing

Director

Tasks & Responsibilities:

� Synchronizing orders delivery for the telecom , payment and banknote

processing business units from the production site to the customer required destination.

This was covering the following:

� issuing and placing internal G&D Purchase Orders and sending them to the relevant

production site through relevant application

� confirming delivery dates revision of Letter of Credits (LCs) issued by the

customers banks and communicating amendments to the customer

� confirming to the production site the import/export documents needed by the

customer

� issuing shipping documents (invoices, packing lists…etc) and handling

external export requirements as e.g. legalization processes at the Chamber

of Commerce & Embassies)

� Communicating shipping details to the customer

� Preparing LC documents and sending them out to the bank

� following up on account receivables

� Handling all the GDE Services incoming and outgoing shipments (Import/Export).

This was covering the following:

� flights booking through forwarders

� preparing bank and customs import and export clearance documents

� Developing reporting tools for reporting all direct and indirect revenues for the company,

(telecom sales, revenues, commissions, etc).

� Issuing monthly ”Management Reports” including Key Business financial figures.

January 2004 till March 2006:

Logistics Specialist at G&D Egypt Services LLC(Giesecke&Devrient in Egypt)

January 2003 till December 2004 :

Export Coordinator at four different companies of “SEKEM Group”.

� SEKEM Group is the main Egyptian player in Organic food industry and exports to Europe

and other Arab countries.

� represented “SEKEM Group” at the “ANUGA” Exhibition in October 2003.

June 1998 till January 2003:

Export Sales Account Manager at ALUMISR Company (Joint Venture with Reynolds, USA)for

the German, French, Austrian and Chinese markets.

� Reporting to the Marketing & Sales Director my responsibility covered all the

activities of Marketing and Sales for the above mentioned Export markets.

� This included acquiring new customers, making agreements and contracts ,

negotiations & meetings in German, French & English language, and also the

� Achieved an increase in Sales to Germany from 250 tons/year to 1750

tons/year representing.

� Represented “ALUMISR” in the “DIY Koeln Messe” and”Euroshop Messe “ in Duesseldorf

Germany.

1994 to 1998 :

Translator & Sales Coordinator, ALUMISR Co. (Part Time)

Student Jobs:

� German Tour Guide

� Translation work from German to Arabic for magazines

� German teaching in Summer School

� Organizing of International Conferences and cultural events in Cairo

EDUCATION_______________________________________________________________________________

� 1998 Bachelor of Science degree in Tourism Guidance at the German

section at Helwan University of Tourism & Hotel Management ,Cario

� 1994 German Abitur

� 1992 German”Schlusspruefung” (German Diploma)

� 1982-1994 Deutsche Schule der Borromaerinnen ,Bab El Louk, Kairo

COMPUTER SKILLS_____________________________________________________________________

� Well-grounded knowledge in all common office computer application.

� SAP key user training for migration to SAP

LANGUAGES____________________________________________________________________

� Arabic : Native

� German : Excellent (fluent in spoken and written)

� English : Excellent (fluent in spoken and written)

� French: : Good

ADDITIONAL INFORAMTION________________________________________________________________

� Date of birth : 07.07.1976

� Place of birth : Bochum, Germany

� Nationality : Egyptian

� Current Address : Dubai , UAE

� Marital Status : Married with two children