IMAN MAHMOUD ALI
Tel: :00971 50 55 80561
00971 56 17 00236
PROFESSIONAL EXPERIENCE ____________________________________________________________
January 2010 till present :
Order Management Manager at Giesecke & Devrient FZE , Dubai , UAE
Tasks & Responsibilities:
� Handle the forecasting tool for raw material and plan for production slots with production
sites and the Head quarter in Germany
� Synchronize and manage the whole Order to cash cycle and coordinating
between the production sites (in Germany ,China,Singapore,Mexico,Spain,Canada,
and Turkey) and the end customers (in North Africa & Middle East) from the moment a
Purchase order is received till the goods are delivered to the customer and paid for.
� Work on reducing order lead time and minimizing issues along the whole order /deliver
cycle to maximize customer satisfaction till order has been fulfilled and payment has
been affected .
� Assist and attend to customer demands promptly on phone and in writing
� Handle customer complaints
� Complete Export Control procedures
� Handle Performance bonds, bid bonds ,Letter of Credits (LC),LGs
� Create and maintain general views on Key Performance Indicators and project details
� Reporting of order / project status according to defined reporting structure and tools in
place.
� Take over responsibility of personal management for order management team.
(Currently leading a team of 2 subordinates)
� Support the team in trouble shooting of complex situations.
� The management task involves close cooperation with sales, finance, and project
management functions as well as with production sites, suppliers and freight forwarders
� Key User for the migration to SAP
March 2006 till December 2009:
Order Management & Logistics Manager at G&D Egypt Services LLC(Giesecke&Devrient in
Egypt)
Managing Order Management team (1 subordinate) and reporting to the Managing
Director
Tasks & Responsibilities:
� Synchronizing orders delivery for the telecom , payment and banknote
processing business units from the production site to the customer required destination.
This was covering the following:
� issuing and placing internal G&D Purchase Orders and sending them to the relevant
production site through relevant application
� confirming delivery dates revision of Letter of Credits (LCs) issued by the
customers banks and communicating amendments to the customer
� confirming to the production site the import/export documents needed by the
customer
� issuing shipping documents (invoices, packing lists…etc) and handling
external export requirements as e.g. legalization processes at the Chamber
of Commerce & Embassies)
� Communicating shipping details to the customer
� Preparing LC documents and sending them out to the bank
� following up on account receivables
� Handling all the GDE Services incoming and outgoing shipments (Import/Export).
This was covering the following:
� flights booking through forwarders
� preparing bank and customs import and export clearance documents
� Developing reporting tools for reporting all direct and indirect revenues for the company,
(telecom sales, revenues, commissions, etc).
� Issuing monthly ”Management Reports” including Key Business financial figures.
January 2004 till March 2006:
Logistics Specialist at G&D Egypt Services LLC(Giesecke&Devrient in Egypt)
January 2003 till December 2004 :
Export Coordinator at four different companies of “SEKEM Group”.
� SEKEM Group is the main Egyptian player in Organic food industry and exports to Europe
and other Arab countries.
� represented “SEKEM Group” at the “ANUGA” Exhibition in October 2003.
June 1998 till January 2003:
Export Sales Account Manager at ALUMISR Company (Joint Venture with Reynolds, USA)for
the German, French, Austrian and Chinese markets.
� Reporting to the Marketing & Sales Director my responsibility covered all the
activities of Marketing and Sales for the above mentioned Export markets.
� This included acquiring new customers, making agreements and contracts ,
negotiations & meetings in German, French & English language, and also the
� Achieved an increase in Sales to Germany from 250 tons/year to 1750
tons/year representing.
� Represented “ALUMISR” in the “DIY Koeln Messe” and”Euroshop Messe “ in Duesseldorf
Germany.
1994 to 1998 :
Translator & Sales Coordinator, ALUMISR Co. (Part Time)
Student Jobs:
� German Tour Guide
� Translation work from German to Arabic for magazines
� German teaching in Summer School
� Organizing of International Conferences and cultural events in Cairo
EDUCATION_______________________________________________________________________________
� 1998 Bachelor of Science degree in Tourism Guidance at the German
section at Helwan University of Tourism & Hotel Management ,Cario
� 1994 German Abitur
� 1992 German”Schlusspruefung” (German Diploma)
� 1982-1994 Deutsche Schule der Borromaerinnen ,Bab El Louk, Kairo
COMPUTER SKILLS_____________________________________________________________________
� Well-grounded knowledge in all common office computer application.
� SAP key user training for migration to SAP
LANGUAGES____________________________________________________________________
� Arabic : Native
� German : Excellent (fluent in spoken and written)
� English : Excellent (fluent in spoken and written)
� French: : Good
ADDITIONAL INFORAMTION________________________________________________________________
� Date of birth : 07.07.1976
� Place of birth : Bochum, Germany
� Nationality : Egyptian
� Current Address : Dubai , UAE
� Marital Status : Married with two children
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