Embed Size (px)
Citation preview
ILTA CTPG2: Why Mobile Users are Going to the Cloud
Intro• Panel Members:
– ILTA Members• Chad Papenfuss - Federal Trade Commission• Gray Wallington - Nexsen Pruet, LLC• Craig Bowman - Phillips Lytle LLP
– Vendors• Peter James – Ricoh Legal• Allan Huber - LexisNexis
• “Mobile Users” and the Cloud
CHAD PAPENFUSSLitigation Support ManagerFederal Trade Commission - Bureau of Consumer Protection/DPI
Advantages to Hosting:General
• Reduced Costs• Data Control• Reduce Risk
Advantages to Hosting: Legal Environments and Litigation
• Fast Implementation• Less IT Demands• Litigation Teams Productivity from Multiple
Locations• Encourage Collaboration• Industrial Strength Search• Avoid Upfront Capital Expenses• Regular Upgrades – w/out Disruption• Pass along costs to client – maybe
What to look for in a Hosted Solution
• Robust Infrastructure• Steadfast Security• Experience
• Overall Capabilities• Ease of Use• Support• SLA
Saas Security
• Web Security• Physical & Operational Security• SAS 70 Type II (Audit and
Certification)• Backups and Data Redundancy• User Account Security• Confidentiality/NDA Commitments• 99.99% Uptime Service Guarantee
GRAY WALLINGTONDirector of eDiscovery & ESI servicesNexsen Pruet, LLC
Case Study #1
Needs:• Document review
system• Highly accessible• Large amount of
storage• Flexibility• Security
Constraints• No existing system• Cost• Deployment timeline• IT support
Solution
• Cloud based environment addressed:– Accessibility– Security– Infrastructure– IT Load– Deployment timeline
Next step is device deployment
Case Study #2
Needs:• Many users• 250 offices• Document review
system• Ediscovery processing
system• Highly accessible• Large amount of
storage• iPad access
Constraints• We owned the cloud
Solution
• Cloud– SAN Storage centralized for all offices– Storage for processing and doc review
• Access– Virtual desktops– Web access to review platform– iPad app for accessing virtual desktops
• Result– Attorney access to discovery from anywhere– Large scale eDiscovery processing capability to end users– Increased access to redundant storage systems for end
users
PETER JAMES CCMP, ECMS National Practice Manager Ricoh Legal
Technology Impact on Printing
14
TECHNOLOGY INFRASTRUCTURE AND SUPPORT(IT Services / Security / Technical Support / On-Site Resources)
Ric
oh
B
usin
ess I
nfo
rmati
on
S
erv
ices
WORKFLOW CONSULTING AND DESIGN(Solutions Consulting / Professional Services)
Services-Led Framework
FOR INTERNAL USE ONLY - DO NOT DISTRIBUTE OUTSIDE OF RICOH
INPUT PROCESS OUTPUT
Cu
sto
mer
Info
rmati
on
Flo
w
ADVANCED DISTRIBUTI
ON SOLUTIONS
Hard Copy
Storage and
Archives
External Workflow
Voice and Video/ Image
WebWORKFLOW SOLUTIONS
CLOUD-BASED
ON-PREMISE
HYBRID
ADVANCED CAPTURE
SOLUTIONS
Scanning
Back-file
Conversion
Business/
Document
Process
Outsourcing
Voice and
Video/ Image
Email Captu
re
Input
Solutions to allow you to image documents with processing (OCR, Image Enhancement, etc.) taking place in the cloud
Seamlessly upload documents to cloud-based document management systems, or other cloud technologies
Advanced Capture and Imaging
Process
Leveraging hosted review platforms on a ‘per case’ basis
Early Data Assessment and Hosting
Output (More Traditional)
Supporting Mobile Worker Printing Cost Recovery Internal Cloud Technology
– MyVault by Copitrak – allow users to send jobs to MyVault and access them from any device
– Equitrac Follow-you Printing
HotSpot Printing to allow users to print from mobile devices/web
Apps to support printing from mobile devices
Looking at Output Differently
Paperless Cloud Ricoh Presenter App Projectors Business Process Improvements and Education
– Ensuring attorneys understand the advantages of reviewing documents/accessing documents electronically
ALLAN HUBERSenior Technical ConsultantLexisNexis
LexisNexis Confidential. Not for third-party distribution 20
1. Bill back clients for Litigation service• A third party ‘Cloud” solution allows firms to demonstrate the
actual cost of litigation infrastructure and storage.
2. Eliminate the capital request process and expenditure• Firms can grow infrastructure and storage rapidly and treat it
as an expense.• Storage and virtual resources can shrink as demand changes
tying cost to revenue.• Systems are refreshed with the fastest and best technology.
3. Ensure the litigation data and infrastructure are treated as “Enterprise”• The solution is “Enterprise” including backing up and
replicating data to a DR site.
4. Have Flexibility to use any software and custom configurations• Cloud providers can be software agnostic allowing them to
customize to the customer needs.• Law firms may need special configurations that optimizes
performance.
5. Augment Staff• Some Cloud solutions can provide additional Litigation project
management or processing staff as needed for large projects
Why Law Firms are using the Cloud
LexisNexis Confidential. Not for third-party distribution 21 21
Reviewers Administrators
Third Party
Terminal Services
Application Layer
Data Transfer
Internet
Storage
Customized Access• Defined security group access defined by client
• Various types of access including Web, Citrix and Terminal Services
Customized Environment• Full Disaster Recovery• Customized agnostic application package to support entire litigation lifecycle to allow for EDRM compliance
Partially Outsourced or Fully Outsourced• Early Case Assessment, Processing, Review, Production
• Litigation Support services and resources on demand
Servers
Relativity
LexisNexis Confidential. Not for third-party distribution 22
World Class Data Centers• The LexisNexis Litigation environment is hosted in the same
data centers as Lexis.com in Springfield and Miamisburg, Ohio – SSAE 16 and SysTrust certified
World Class Networks• The LexisNexis Litigation environment is connected to users and
administrators through a diverse 1.1 Gbps internet connection. Customers can also connect via their own custom WAN connection
• Download speeds tested at 60 Gbytes/hour
World Class Infrastructure• Storage is best in class with features like High Availability,
Snapshot, Off Site Mirroring, SSD cache and tiers• Servers can be physical or virtual depending on the application
requirement• LAN speeds are 10 G• All infrastructure is monitored for performance and availability
World Class Backup and Restore• Data is backed up locally allowing the user to recover data
without notifying Lexis• Data is mirrored via a high speed connection to a secondary site
for disaster recovery
High Expectations/Requirements
LexisNexis Confidential. Not for third-party distribution 23
Security• All LexisNexis personnel are screened and receive security
training• LexisNexis implements DDOS (Distributed Denial Of Service)
on network• LexisNexis performs third party vulnerability testing of
network• Customers are separated by their own VLans, Vfilers, Domain
Controllers.• Https access only is allowed for inbound traffic• 2 factor authentication as an option, phone factor or
certificates• Data transfer is via ftp or LexisNexis provided software that
is encrypted• Data is replicated via closed network or is encrypted• Data Center has 24 hour onsite guards• LexisNexis follows a chain of custody when receiving any
physical media and media is locked in lockers
Operational Support• LexisNexis processes and procedures are aligned with the
ISO 27001 and ITIL Foundations
Our Cloud Security
CRAIG BOWMANE-Discovery and Litigation Support Manager Phillips Lytle LLP
Case Study
Needs:• Vendor Consolidation• Highly accessible• Review Platform• Forensic Review Tool• Flexibility• Security
Constraints• No existing system• Cost• IT support
Solution• Vendor RFI
– Reviewed Responses– Storage for processing and doc review
• Access– Citrix– Web access to review platform– Security Audits
• Result– Attorney access to discovery from anywhere– Large scale eDiscovery processing capability to
Attorneys and clients– Lower cost to our clients
DISCUSSION / Q&A
Panelist Contact InfoSpeakers (ILTA Members)• Chad Papenfuss - Federal Trade Commission: [email protected] • Gray Wallington - Nexsen Pruet, LLC:
[email protected] • Craig Bowman - Phillips Lytle LLP: [email protected]
Speakers (Vendors)• Peter James – Ricoh Legal: [email protected] • Allan Huber – LexisNexis: [email protected]
Moderator (ILTA Member) • R. Kyle Meister – Vorys, Sater, Seymour, and Pease LLP:
THANKS FOR ATTENDING!!
