IL System - AboutMyLoan · IL System November 22, 2016 CSC 8616 Freeport Parkway Irving, TX 75063 469/499-8000 800/527-2323 AboutMyLoan Website User’s Guide

IL System

November 22, 2016

CSC8616 Freeport Parkway

Irving, TX 75063469/499-8000 800/527-2323

AboutMyLoan Website User’s Guide

© COPYRIGHT CSC 2010, 2011, 2012, 2013, 2014

This document and its contents is proprietary/confidential information of CSC and may only be used bythe Recipient. Its contents may not be disclosed by the Recipient to others, except as required by law orjudicial process.

Prepared by CSC Technical Writing Department staff.

2 November 22, 2016

Contents

Contents

Preface ...................................................................................................................................................... 7Overview ............................................................................................................................................. 7Site Availability .................................................................................................................................... 8Log-in Support..................................................................................................................................... 8PC Settings ......................................................................................................................................... 8

Understanding AboutMyLoan Workspace ............................................................................................ 9Sign In the AboutMyLoan Website .......................................................................................................... 11

Register User .................................................................................................................................... 12Sign In ............................................................................................................................................... 18Login Issues...................................................................................................................................... 20Expired Password ............................................................................................................................. 21Forgot Password ............................................................................................................................... 22Change Password............................................................................................................................. 27Forgot User ID................................................................................................................................... 29Email - Help Issues ........................................................................................................................... 32

Account.................................................................................................................................................... 35Make A Payment ..................................................................................................................................... 39

Pay Online with Western Union Speedpay ....................................................................................... 40Make A Payment - ACH.................................................................................................................... 41Account Information - ACH Payment ................................................................................................ 43Payment Information - ACH Payment ............................................................................................... 43Payment Method - ACH Payment ..................................................................................................... 43ATM/Debit Card Payment - Account/Payment Data Entry................................................................ 47Account Information - ATM/Debit Card Payment .............................................................................. 47Payment Information - ATM/Debit Card Payment............................................................................. 48Payment Method - ATM/Debit Card Payment................................................................................... 48Manage Payment Accounts .............................................................................................................. 53Add Payment Account - ACH Data Entry.......................................................................................... 54Add Payment Account - Card Data Entry.......................................................................................... 56View Payment History ....................................................................................................................... 61Set-up Automatic Monthly Payments ................................................................................................ 63Pay by Phone.................................................................................................................................... 69Pay by Mail........................................................................................................................................ 69Pay in Person.................................................................................................................................... 70

Payoff ...................................................................................................................................................... 73User Profile.............................................................................................................................................. 75

Text Messaging Service.................................................................................................................... 78Opt-In Text Messaging:..................................................................................................................... 78Opt In Email Confirmation Example .................................................................................................. 82Opt Out Text Messaging ................................................................................................................... 84Opt Out Email Confirmation Example ............................................................................................... 86

Contact Us............................................................................................................................................... 87Comments ............................................................................................................................................... 89Help Option.............................................................................................................................................. 91Logoff....................................................................................................................................................... 93Index ....................................................................................................................................................... 95

Website User’s Guide 3

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4 November 22, 2016

Figures

Figures

1.Sign In page .................................................................................................................................... 11 2.Self Registration page ..................................................................................................................... 12 3.Terms of Use for website................................................................................................................. 14 4.Privacy Policy Notice ....................................................................................................................... 15 5.Self Registration Instructions page.................................................................................................. 16 6.Sign In page .................................................................................................................................... 18 7.Login issues page............................................................................................................................ 20 8.Sign In page .................................................................................................................................... 22 9.Forgot Password page .................................................................................................................... 23 10.Change Password page - from access link ................................................................................... 25 11.Sign In page .................................................................................................................................. 27 12.Change Password page ................................................................................................................ 28 13.Sign In page .................................................................................................................................. 29 14.Forgot User ID page ...................................................................................................................... 30 15.Help Issues page........................................................................................................................... 32 16.Account Information page.............................................................................................................. 35 17.Account Summary page ................................................................................................................ 36 18.Account Payment History/Interest Information page ..................................................................... 37 19.Make A Payment page .................................................................................................................. 39 20.Western Union Speedpay Terms and Conditions page ................................................................ 40 21.Western Union Speedpay Main Menu........................................................................................... 41 22.ACH Payment - Account/Payment Data Entry page ..................................................................... 42 23.ACH Payment - Review page........................................................................................................ 44 24.ACH Payment - Confirmation page ............................................................................................... 45 25.ATM/Debit Card Payment - Account/Payment Data Entry page ................................................... 47 26.Debit Card Payment - Validate Card page .................................................................................... 49 27.ATM/Debit Card Payment - Review page...................................................................................... 50 28.Card Payment - Confirmation page ............................................................................................... 51 29.Main Menu - Manage Payment Accounts page............................................................................. 53 30.Add Payment Account - ACH Data Entry page ............................................................................. 54 31.Add Payment Account - Confirmation page .................................................................................. 55 32.Main Menu - Manage Payment Accounts page............................................................................. 56 33.Add Payment Account - Card Data Entry page ............................................................................. 57 34.Add Payment Account - Validate Card page ................................................................................. 58 35.Add Payment Account - Review page ........................................................................................... 59 36.Add Payment Account - Confirmation (ATM/Debit Card) page ..................................................... 60 37.Main Menu - View Payment History page ..................................................................................... 61 38.View Payment History page .......................................................................................................... 62 39.Automatic Monthly Payment page................................................................................................. 63 40.Direct Withdrawal Authorization Form Agreement ........................................................................ 65 41.Billing Statement pdf example ....................................................................................................... 69 42.Western Union example ................................................................................................................ 70 43.MoneyGram example .................................................................................................................... 71 44.Payoff Estimate page .................................................................................................................... 73 45.User Profile page........................................................................................................................... 75 46.User Profile - Text Messaging Option............................................................................................ 78 47.Text Message Terms and Agreement/Mobile Device.................................................................... 79 48.User Profile - Update Texting Option page.................................................................................... 80 49.User Profile - Approval Number page............................................................................................ 81 50.User Profile - Completion of update page ..................................................................................... 83


51.User Profile page........................................................................................................................... 84 52.User Profile - Unsubscribe page.................................................................................................... 85 53.Contact Us page............................................................................................................................ 87 54.Comments page ............................................................................................................................ 89 55.AboutMyLoan Website User’s Guide example .............................................................................. 91 56.Logoff page.................................................................................................................................... 93

6 November 22, 2016

Preface

Overview

The AboutMyLoan website allows you to view your loan and payment information, make a payment and update your personal information.

The web user guide contains the following sections:

• Register User• Sign In/Sign Out Options• Account• Payments• Payoff• User Profile• Contact Us• Comments• Help

The Register User section gives you instructions on how to register on the website for the first time or if you forgot your User ID.

The Sign In/Sign Out section gives you instructions on how to log in and log out of the website.

The Account section provides a snap shot of your account as of close of business yesterday.

The Payments section gives steps on how to do one of the following:

• Pay Online with Western Union Speedpay• Sign-up, Change, or Cancel your Automatic Payment Plan• Pay by Phone• Pay by Mail• Pay in Person

The Payoff section gives you an estimated payoff quote.

The User Profile section allows you to update your address and/or phone numbers. The borrower may also change their email address.

Note: Only borrowers who have loans with a financial institution using CSC’s text messaging service will be able to sign up for text messaging on the User Profile page.

The Contact Us section details how to contact the Lender’s Customer and Insurance Service Center.

The Comments section details how to send an email if you have an issue concerning any section of the website.

The Help section includes the AboutMyLoan Website User’s Guide.

Important


Borrowers with loans paid off, loans in repossession status, charge-off loans, etc. are not allowed to self-register. You will not be able to self-register if your User ID has been disabled.

Borrowers with past due loans and loans with a due date of today are not allowed to set-up automatic monthly payments.

Site Availability

The site is available 24 hours a day, 7 days a week.

Log-in Support

The support number is 1-800-225-3563.

Browser Compatibility LevelsTo use the AboutMyLoan website please be sure that your browser is compatible. Below are the browser compatibility levels:

• Internet Explorer = IE8 - 11• Safari = 5.1.7• Chrome = 41.0• Firefox = 31.4

PC Settings

General Display Settings

It is recommended that your computer display setting be set at 1024 x 768 pixels for viewing.

To change your computer display setting:

Step 1. Click the “Start” button on your computer.Step 2. Select Settings.Step 3. Select Control Panel.Step 4. Select Display.Step 5. In the Display window select the Settings tab at the top.Step 6. Move the Screen Area bar to 1024 x 768.

PC Settings for Viewing PDF’s

Pop-up blockers and alternative applications must be disabled on the Browser toolbar for the form to display. You may also need to add this website as a Trusted site.

To enter this website as a Trusted site, click on Tools > Internet Options.

Step 1. Click on the Security tab, then click on the Trusted sites option. Step 2. Click on Sites. Step 3. Add this website URL in the Add on this Website to the zone: field. Step 4. De-select the Require Server verification (https:) for all sites in this zone radio button. Step 5. Click “Add” > “OK” to complete the process.

8 November 22, 2016

Understanding AboutMyLoan Workspace


Understanding AboutMyLoan Workspace

10 November 22, 2016


Sign In the AboutMyLoan Website

Follow these steps to access the website for the first time:

Step 1. Enter the appropriate web address in the Address box on your Internet browser:

www.aboutmyloan.com

A Sign In page is displayed when the correct website address is entered.

Figure 1: Sign In page

Step 2. Enter your User ID and password. If this is the first time you are signing in, click “Register User” to setup your User ID and password. See “Register User” on page 12 for more information.

Step 3. Click “Sign In” to navigate to the Account Information page.


http://www.aboutmyloan.com

Register User

Use this page to setup your User ID and password. You will need your ID and password each time to access this website.

Figure 2: Self Registration page

Step 1. Enter your information in the following fields:• Office Identification Code: - Enter the office ID code. This is a 10 digit number located

on your Welcome letter and billing statement.• Account Number: - Enter your account number. This is the 11 digit number located on

your Welcome letter and billing statement.• Last 4 digits of Your Social Security Number: - Enter only the last four digits of your

SSN.• Your Residence Zip Code: - Enter the mailing zip code for your loan.• Your Email Address: - Enter your email address. You may enter up to 36 name

characters and 36 characters for the email subscriber.• Re-Enter Your Email Address: - Re-enter your email address.• What would you like as Your User ID: - Enter up to 12 characters for your user ID.


• What would you like as Your Password: - Enter a Password that is 8-12 characters long.

Note: Your password must contain 1 number (0-9), 1 uppercase letter (A-Z), and 1 lowercase letter (a-z) special characters are optional. Do not include spaces. Please do not use sensitive information, such as your social security number, account number, driver license number, etc. as your password.

Note: You may receive one or all of the following errors if the above fields are not entered correctly:

“You must enter a value in the following fields:”

Enter Office Identification Code.Enter Account Number.Enter Last 4 Digits of Your Social Security Number.Enter Your Residential Zip Code.Enter Your Email Address.Re-Enter Your Email Address.Enter User ID.Enter Password.

Note: The following error message displays if your bank is disabled or eliminated from the AboutMyLoan website.

Step 2. Click Registration Terms to review the website Terms of Use.


Figure 3: Terms of Use for website

Step 3. To view the AboutMyLoan Privacy Policy, click on the Privacy Policy hyperlink located in the Terms of Use document.


Figure 4: Privacy Policy Notice

Step 4. Check the “I accept the Registration Terms” checkbox and click “Self Register” to complete the Registration process.

Step 5. The Self Registration Instructions page is displayed.


Figure 5: Self Registration Instructions page

Step 6. A Self Registration email will be sent to you with the website link to access the site and complete the login process. Follow the instructions to complete the login process.

Example of the registration email:


Step 7. Click on the link provided in the email to access the Sign In page.

Welcome!

Dear: Customer Name

This is a system generated email. Please do not reply. Any reply to this email will be ignored. In case of inquiries contact your AboutMyLoan Administrator, whose contact details are given below.

Welcome to AboutMyLoan

Use this website for loan account information, payment inquiries, automated payment activation, and loan information updates.

Your User ID is: XXXXXX

To complete registration to AboutMyLoan and return to the login page, click the following link:

https://www.aboutmyloan.com

AboutMyLoan AdministratorLogin Issues Phone: (800) 225-3563


Sign In


Step 8. Enter your new User ID and Password in the appropriate box.

Note: The following error message is displayed if you enter your password in the incorrect format.


Note: The following error message is displayed if you have entered an invalid User ID or Password:

Step 9. Check “Remember My User ID on this Computer” checkbox to securely store your User ID on the computer you are using.

Note: If you hover over the “Remember My User ID on this Computer” box the following message is displayed:

“Checking the “Remember My User ID” box will securely store your User ID on the computer you are currently using. For your security, only your User ID will be saved. You will still be required to enter your Password to access your accounts. To turn off this feature, simply remove the check at any time.

When you use the “Remember My User ID” function, your User ID is stored on the computer you are using. To protect your account, you should not use this feature when accessing your account from a public computer such as those located in a library or Internet cafe.”

Step 10. Click “Sign In” to access the AboutMyLoan website. The Account Information page is displayed with your loan and insurance information as of close of business yesterday.

Note: If your password has expired or is about to expire see “Expired Password” on page 21 for more information.


Login Issues

Figure 7: Login issues page

You can access this page by selecting the Login Issues link at the bottom of the page.

This page provides a phone number for the BPO customer service and web site technical support. The Email link, when launched, opens a page whereby you can send an email to the aforementioned groups. The page also includes details and embedded links on how to retrieve your User ID and reset your password.

Password guidelines are noted at the bottom of the page for reference.

If you have forgotten your User ID, select the FORGOT USER ID link, complete the field requirements and your User ID will be sent to your email address on file. Refer to “Forgot Password” on page 22 for complete details.

If you have forgotten your password, select the FORGOT PASSWORD link, complete the field requirements and an ACCESS link will be sent to your email on file. Refer to “Forgot Password” on page 22 for complete details.

Step 11. Click the Return to Login hyperlink to return to the Sign In page.


Expired Password

Step 1. If your password will expire in the next five days the message shown above is displayed. You only have the remaining “grace login days” referenced in the message box before your current password expires. You may continue with the login process using your current password or you may change your password now by selecting the Change Password hyperlink. See “Change Password” on page 27 for instructions.

Step 2. If you changed your password more than 90 days ago the above message is displayed when you try to login. Click “OK” to access the Change Password page. See “Change Password” on page 27 for instructions on how to change your password.


Forgot Password


Step 1. Select the Forgot Password? link from the Sign In page. The following page is displayed.


Figure 9: Forgot Password page

If you have forgotten your password, follow these steps to obtain an access link to change your password:

Step 2. Enter the Office Identification Number located on your billing statement.Step 3. Enter your 11 Digit Account Number located on your billing statement.Step 4. Enter the Last 4 Digits of Your Social Security Number.Step 5. Click “Send Forgot Password Email”.



Note: The following error message displays if you try to submit a Forgot Password request and you are not a registered user.

Note: The following message is displayed if everything has been entered correctly.

Step 6. Click “OK” to return to the Sign In page. Step 7. Go to your email and retrieve your temporary access link. The link provided in the email is

good for 24 hours from your request. See the following for an example of the email sent by the system.


Step 8. Click on the link provided in the email. This link takes you to the Change Password page.

Figure 10: Change Password page - from access link

Step 9. Enter your User ID.Step 10. Enter your New Password, then reenter it in the Confirm New Password field.Step 11. Click “Submit”. The following message is displayed:


Below is your temporary access link. This link is only valid for 24 hours after it has been issued.

Click the link below to transfer to the Change Password screen of the AboutMyLoan website: https://www.aboutmyloan.com/changepassword.aspx?fpwd=634360353221187560

Password rules are referenced on the Change Password screen.

AboutMyLoan AdministratorLogin Issues call (800) 225-3563 or send an email using the Email link on the website.


Step 12. Click “OK” to return to the Sign In page.


Change Password


Step 1. Select the Change Password link from the Sign In page. The following page is displayed.


Figure 12: Change Password page

To change your password, follow these steps:

Step 1. In the User ID box enter your User ID.Step 2. In the Password box enter your old/current password.Step 3. In the New Password box enter your new password.Step 4. In the Confirm New Password box re-enter your new password to confirm.Step 5. Click “Submit” to return to the Sign In page.


Forgot User ID


If you have forgotten your User ID, follow these steps:

Step 1. Click on the Forgot User ID? hyperlink. The following page is displayed.


Figure 14: Forgot User ID page

Step 2. Enter the Office Identification Number located on your billing statement.Step 3. Enter your 11 Digit Account Number located on your billing statement.Step 4. Enter the Last 4 Digits of your Social Security Number.Step 5. Click “Send User ID”.



Note: The following error message displays if you try to submit a Forgot User ID request and you are not a registered user.

Note: The following message is displayed if everything has been entered correctly.

Step 6. Click “OK” to return to the Sign In page.Step 7. Go to your email and retrieve your User ID.

Step 8. Click on the link provided in the email. This link takes you to the Sign In page. Continue with the sign in. See “Sign In the AboutMyLoan Website” on page 11.


Below is your User ID entered when you Self-Registered on AboutMyLoan.Your User ID is: Christmas

Click the link below to transfer to the Login page of AboutMyLoan: https://www.aboutmyloan.com

If you forgot your password, select the Forgot Password link on the Login page to obtain a temporary access link.

AboutMyLoan AdministratorLogin Issues call (800) 225-3563 or send an email using the Email link on the website.


Email - Help Issues

Use this link to send question(s) concerning any issue you might have. Click the Email hyperlink to access the following page:

Figure 15: Help Issues page

Step 1. Enter your information in the following fields:• Your Name: - Enter your first and last name in this field. This is an optional field.• Your Account Number: - Enter your account number. This is an optional field.• Your Email: - Enter your email address in this field. This is a required field.• Your Phone Number: - Enter your area code and phone number in this field. This is a

required field.Step 2. Select the type of help you need from the Type of Help drop down list.Step 3. Enter the subject in the Subject field. This is an optional field.Step 4. Enter a description of your issue in the Issue field. This is a required field.Step 5. Click “Send Email”. The following error message is displayed if you have not entered your

email or phone number.


If you have entered all fields correctly, the following message is displayed:




Account

Once you click “Sign In”, the Account Information page is displayed.

Figure 1: Account Information page

Step 1. Click on “Select” or the Account Summary field name to display your information as of the close of business yesterday. This page displays the following information:• Borrower name, address and phone numbers.• Co-borrower name, address and phone numbers (if applicable).• Vehicle, property information, or no description (for unsecured loans) .• Contract detail.• Payment information.• Recent payment activity.

Note: All information is display only, nothing can be changed on this page.


Figure 2: Account Summary page

Step 2. Click “Select” or the Account Payment History field name to view your payment history for a specific time frame.

Step 3. Click “Select” or the Interest Information field name to view your cumulative tax amount for the prior year.


Figure 3: Account Payment History/Interest Information page




Make A Payment

Use this page to make a payment using one of the following options:

• Pay Online with Western Union Speedpay - Use this link if paying with a pinless ATM card, debit card, or entering an ACH payment.

• Set-up Automatic Monthly Payments - Use this link to set-up automatic monthly payments.• Pay by Phone - Use the number listed to pay by phone.• Pay by Mail - Use this link to print your most current statement and mail in a payment or click the

Contact Us hyperlink to obtain the mail in address.• Pay in Person - Use these links to make your payment at a Western Union or MoneyGram location.

Figure 1: Make A Payment page


Pay Online with Western Union Speedpay

To make an online debit, pinless ATM, or an ACH one-time payment through Western Union Speedpay follow these steps:

Step 1. Click on the Set-up hyperlink to access the Western Union Speedpay Terms and Conditions.

Note: If you or your bank is not set up in the system, the following error message is displayed:

“Your attempt to access the payment options has failed. Please try again or contact the website administrator at 800-555-5555.”

Figure 2: Western Union Speedpay Terms and Conditions page

Step 2. Read the Terms and Conditions of using Western Union Speedpay.Step 3. Click in the “I have read and accept these terms and conditions.” checkbox and then click “I

Agree”. This transfers you to the Western Union Speedpay Main Menu.


Figure 3: Western Union Speedpay Main Menu

Make A Payment - ACH

From the Western Union Speedpay Main Menu you can make a payment, manage your payment accounts and view your payment history.

Step 1. To make a one time ACH payment using your checking, savings, or money market account, click the ACH hyperlink. You will be transferred to the ACH Payment - Account/Payment Data Entry page.


Figure 4: ACH Payment - Account/Payment Data Entry page


Account Information - ACH PaymentStep 2. In this section verify or enter the following:

• First Name, Last Name: - Verify the first and last name of the borrower on the loan.• Account Address Line1: - Verify if the address is correct. If the address is not correct,

enter the correct street address.• City, State, ZIP: - Verify the correct city, state and zip code.• Phone Number: - Enter the correct phone number. This is an optional field.• Email Address: - Verify or enter the correct email address.

Payment Information - ACH PaymentStep 3. In this section enter the following:

• Payment Date: - Select from the calendar or enter the payment date if the correct date is not displayed.

• Payment Amount: - Enter the amount to be paid if the correct amount is not displayed. If you enter an amount greater than $10,000.00 you will receive a message. See “ACH Payment - Account/Payment Data Entry page” on page 42 for example of message.

• Fee Amount: - Fee charged for processing the online payment. • Total Payment Amount: - The total amount of payment is displayed.

Note: If your address changes and your new state is a ’no fee’ state, the following message is displayed on the ACH Payment - Review page:

“The state has been updated to a no fee state. The fee amount has been updated to $0.00.”

Payment Method - ACH PaymentStep 4. In this section enter the following:

• Bank Account Type: - Select the type of account from where your payment will be deducted. Your options are Checking, Savings or Money Market.

• Routing Number: - Enter your bank’s nine digit routing number. See example of check below the Banking Account Number field to find where the bank’s ABA number is located. That number is validated against the Bank Code list.

• Banking Account Number: - Enter your bank account number. The minimum length for the account number is four and the maximum length is 22.

Note: If you would like the system to remember your information, click in the ’Click here to save this account information for future payments.’ checkbox.

• Account Nickname: - Enter an account nickname. If you check the checkbox and do not enter an account nickname you will receive a message. See “ACH Payment - Account/Payment Data Entry page” on page 42 for example of message.

Step 5. Click “Continue” when you have finished entering your information. The ACH Payment - Review page is displayed.

Step 6. Click “Back” to access the Main Menu page.


Figure 5: ACH Payment - Review page

Step 7. Review the payment information you entered. If all is correct, click “Make Payment”. If you need to make changes, click the “Back” button to return to the ACH Payment - Account/Payment Data Entry page.


Figure 6: ACH Payment - Confirmation page

Step 8. Once you have made the payment a confirmation of the payment is displayed. Using your Internet print option, print the payment confirmation for your records.

Step 9. The following confirmation email message is sent to the email address entered on the ACH Payment - Account/Payment Data Entry page.


Dear SAM SMITH,

This is to confirm that an ACH payment for 200.00, which includes a Western Union Speedpay convenience fee of 10.00, was made to your CLIENT NAME account ending in 1001 using the bank account ending in 6790.

Confirmation Number: 10416

Scheduled Payment Date: 12/12/2013Payment Amount: 200.00Fee Amount: 10.00Last 4 of Bank Account: 6790

Please contact 800-555-5555 if you have any questions.

Sincerely,

Western Union Payment Services

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.


ATM/Debit Card Payment - Account/Payment Data Entry

Figure 7: ATM/Debit Card Payment - Account/Payment Data Entry page

Account Information - ATM/Debit Card PaymentStep 1. In this section verify or enter the following:

• First Name, Last Name: - Verify the first and last name of the borrower on the loan.• Account Address Line1: - Verify if the address is correct. If the address is not correct,

enter the correct street address.• City, State, ZIP: - Verify or enter the correct city, state and zip code.


• Phone Number: - Enter the correct phone number. This is an optional field.• Email Address: - Verify or enter the correct email address.

Payment Information - ATM/Debit Card PaymentStep 2. In this section enter the following:

• Payment Date: - Select from the calendar or enter the payment date if the correct date is not displayed.

• Payment Amount: - Enter the amount to be paid if the correct amount is not displayed. If you enter an amount greater than $10,000.00 you will receive a message. See “ACH Payment - Account/Payment Data Entry page” on page 42 for example of message.

• Fee Amount: - Fee charged for processing the online payment. • Total Payment Amount: - The total amount of payment is displayed.

Note: If your address changes and your new state is a ’no fee’ state, the following message is displayed on the Debit Card Payment - Validate Card or ATM/Debit Card Payment - Review page:

“The state has been updated to a no fee state. The fee amount has been updated to $0.00.”

Payment Method - ATM/Debit Card PaymentStep 3. In this section enter the following:

• Card Number: - Enter the ATM or Debit Card number.

Note: If you would like the system to remember your information, click in the ’Click here to save this account information for future payments.’ checkbox.

• Account Nickname: - Enter an account nickname. If you check the checkbox and do not enter an account nickname you will receive a message. See “ACH Payment - Account/Payment Data Entry page” on page 42 for example of message.

Step 4. Click “Continue” when you have finished entering your ATM/Debit card information. If you are entering debit card information the Debit Card Payment - Validate Card page is displayed. If you are entering ATM card information the ATM/Debit Card Payment - Review page is displayed.

Step 5. Click “Back” to access the Main Menu page.


Figure 8: Debit Card Payment - Validate Card page

Step 6. In this section enter the following:• Card Expiration Date: - Enter the correct expiration date.• Card Billing ZIP: - Enter the zip code of the billing address.• CVV Code: - Enter the CVV code located on the back of your debit card.


Step 7. If everything is correct, click “Make Payment”. If all is not correct, click the “Back” button to make changes.

Figure 9: ATM/Debit Card Payment - Review page

Step 8. Review the payment information you entered. If all is correct, click “Make Payment”. The Card Payment - Confirmation page displays. If you need to make changes, click the “Back” button to return to the ATM/Debit Card Payment - Account/Payment Data Entry page.


Figure 10: Card Payment - Confirmation page

Step 9. Once you have made the payment a confirmation of the payment is displayed. Using your Internet print option, print the payment confirmation for your records.

Step 10. The following confirmation email message is sent to the email address entered on the ATM/Debit Card Payment - Account/Payment Data Entry page.


Dear SAM SMITH,

This is to confirm that a Card payment for 952.40, which includes a Western Union Speedpay convenience fee of 10.00, was made to your CLIENT NAME account ending in 1001 using the card ending in 1888.

Confirmation Number: 10470

Scheduled Payment Date: 01/28/2014Payment Amount: 952.40Fee Amount: 10.00Last 4 of Card: 1888

Please contact 800-555-5555 if you have any questions.

Sincerely,

Western Union Payment Services

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.


Manage Payment Accounts

Figure 11: Main Menu - Manage Payment Accounts page

Step 1. To save your payment account information for future use, click on the Manage Payment Accounts link.


Add Payment Account - ACH Data Entry

Figure 12: Add Payment Account - ACH Data Entry page

Step 1. To save your checking, savings, or money market accounts enter the following:• Account Nickname: - Enter a nickname for the account setup. Enter a nickname that is

easy for you to remember.• Banking Account Type: - Select which type of account you are saving. Valid values:

• Checking• Savings• Money Market

• Routing Number: - Enter the bank’s routing number.• Banking Account Number: - Enter your bank account number.

Step 2. Click “Save Account” to save your information. The Add Payment Account - Confirmation page displays.

Step 3. Click “Back” to return to the Manage Payment Accounts page.


Figure 13: Add Payment Account - Confirmation page

Step 4. Once you have confirmed the payment information, use your Internet print option to print the Add Payment Account - Confirmation for your records.


Add Payment Account - Card Data Entry

Figure 14: Main Menu - Manage Payment Accounts page

Step 1. To save your payment account information for future use, click on the Manage Payment Accounts link.


Figure 15: Add Payment Account - Card Data Entry page

Step 1. To save your ATM or Debit card account information enter the following:• Account Nickname: - Enter a nickname for the account setup. Enter a nickname that is

easy for you to remember.• Card Number: - Enter the ATM or Debit card number.

Step 2. Click “Continue” to access the Add Payment Account - Review page if you entered ATM card information. If you entered debit card information the Add Payment Account - Validate Card page displays.

Step 3. Click “Back” to return to the Manage Payments Accounts page.


Figure 16: Add Payment Account - Validate Card page

Step 4. In this section enter the following:• Card Expiration Date: - Enter the correct expiration date.• Card Billing ZIP: - Enter the zip code of the billing address.• CVV Code: - Enter the CVV code located on the back of your debit card.

Step 5. If everything is correct, click “Save Account”. If all is not correct, click the “Back” button to make changes.


Figure 17: Add Payment Account - Review page

Step 6. Click “Save Account”. The Add Payment Account - Confirmation page displays.Step 7. Click “Back” to return to the Add Payment Account - Card Data Entry page.


Figure 18: Add Payment Account - Confirmation (ATM/Debit Card) page

Step 1. Validate the information entered.Step 2. Using your Internet print option, print the confirmation for your records.


View Payment History

Figure 19: Main Menu - View Payment History page

Step 1. If you want to view up to six months of your payment history, click the View Payment History link.


Figure 20: View Payment History page

Step 2. To return to the AboutMyLoan web site, click “Log Off”. The following message is displayed:


Set-up Automatic Monthly Payments

Figure 21: Automatic Monthly Payment page

To set-up an automatic monthly payment follow these steps:

Step 1. On the Make A Payment page, click on the Sign-up, Change, or Cancel hyperlink to access the Automatic Monthly Payment page. You can only change or cancel automatic payments if they have been previously set-up.


Note: If you have a monthly payment frequency and your due date is on the last day of the month you will see the following phrase displayed in the Day your payment will be withdrawn from your bank account each month field, in the Current section instead of a date:

“Last day of the month”

Note: If you have a monthly payment frequency other than once a month you will not see the following field - Day your payment will be withdrawn from your bank account each month.

Step 2. Enter the following information in the Payment Amount - New section:• Additional Principal Amount: - Enter any additional amount over your scheduled

monthly payment. When you tab to the next field, the Total Authorized Payment Amount field is automatically filled with the amount calculated by the system. If the calculated Total Authorized Payment Amount is greater than $10,000.00 the following error message is displayed.

Note: Click “OK” to enter an allowable amount. The Additional Principal Amount field is revalidated when the “Add/Change Information” button is clicked.

Step 3. Enter the following information in the Personal Banking Information - New section:• Select Account Type: - Select the type of account from where your payment will be

deducted. Your options are Checking or Savings.• Enter Your Bank ABA/Routing Number: - Enter your bank’s nine digit routing number.

See example of check above to find where the bank’s ABA number is located. That number is validated against the Bank Code list.

Note: The following error message is displayed if the ABA/Routing number is incorrect:

“Invalid bank ABA/Routing Number.”

• Enter Your Bank Account Number: - Enter your bank account number. • Confirm Your Bank Account Number: - Re-enter your bank account number to confirm

the accuracy of your entry. The minimum length for the account number is six and the maximum length is 17.

Note: The following error message is displayed if the Bank Account numbers entered do not match:


“Account Number and Confirm Account Number fields do not match.’

Step 4. Click in the “I accept the ACH Terms” checkbox to accept the ACH terms. You can click on the ACH Terms hyperlink to read the terms and conditions. See the “Direct Withdrawal Authorization Form Agreement” on page 65.

Figure 22: Direct Withdrawal Authorization Form Agreement

Step 5. Click “Add/Change Information” to make an update to your payment information.

* If today is the day before your Due Date or the day of your Due Date and your payments are not monthly, the following error message is displayed:


Step 6. The following message is displayed if everything has been entered correctly:

Your update has been received. Changes will be in effect in 24 hours. The Confirmation Number for this request is: 634884973002679688

Step 7. Click “OK” to complete the transaction. An ACH Confirmation email is sent upon completing the set-up. Example email is shown below.


Step 8. Click "Cancel Automatic Payment" to cancel your ACH payment. The following message is displayed:

Your update has been received. Changes will be in effect in 24 hours. The Confirmation Number for this request is: 635385289842371627

Step 9. Click “OK” to complete your transaction. An ACH Confirmation email is sent upon completing the cancellation. Example email is shown below.

ACH Reference: 634884973002679688

Borrower Name: Miss Piggy

Account Number: *********00001001

Updated Payment Amount Monthly Payment Amount: 453.53 Additional Principal Amount: Total Authorized Payment Amount: 453.53

Date next payment will be withdrawn: 10/01/2011 Day monthly payment withdrawal will occur: 01

Personal Banking Information Account Type: Checking Bank ABA/Routing Number: 011000390 Bank Account Number: *********5678

AboutMyLoan AdministratorPhone: (800) 555-5555


ACH Reference: 635385289842371627

Borrower Name: Miss Piggy

Account Number: *********00001001

AboutMyLoan AdministratorPhone: (800) 555-5555


Pay by Phone

To make a payment by phone, please call the number displayed. The number displayed depends on the company you are logged in to.

Pay by MailStep 1. Click on the Print hyperlink to access a current billing statement. A simplified version of your

last billing statement is displayed as a PDF. Use your Internet print option to print the billing statement.

Step 2. Mail the tear off portion of the statement and your check or money order to the mailing address on the statement or click on the Contact Us hyperlink to obtain the mailing address. The information displayed on the Contact Us page depends on the company you have signed in to.

Figure 23: Billing Statement pdf example


Pay in Person

To pay in person, please locate the nearest Western Union or MoneyGram by selecting the hyperlink and transferring to the home pages of the payment institution. Please have your CODE CITY and STATE CODE number available. The codes are referenced on the Make A Payment page, under Pay in Person. See examples below:

Figure 24: Western Union example


Figure 25: MoneyGram example




Payoff

Use this page to obtain estimated payoff information.

Figure 1: Payoff Estimate page

The following fields are display only. No information can be changed. • Payoff Estimate as of: - Date through which the payoff is good.• Your estimated payoff for the (your collateral): - Amount of payoff as of the date shown.• Your daily interest amount is: - The amount of daily interest.• Your estimated remaining monthly payment is: - Estimated number of payments left on loan.




User Profile

Use this page to update your:

• Address• Email• Phone Numbers• Text Message service (for borrowers with participating financial institutions)

Figure 1: User Profile page

Step 1. Use the following fields to update your information:• Address: - Click “Edit Address” if your address has changed.• Email Address: - Click “Edit Email” if you have a new email address.

Note: The following error message is displayed if your email address format is incorrect:

“Email is not in correct format ([email protected]).”


• Phone (Home, Business, Alternate/Cell Phone): - Click “Edit Phone Numbers” if any of your numbers have changed or if you have a new number.

Note: If you self registered as the co-borrower only the co-borrower fields can be updated.

Step 2. Click “Save Address”, “Save Email” or “Save Phone Numbers” to update your information on the system.

Step 3. The following message is displayed if all information has been entered correctly.

“Transactions will be reflected on your account within 24 hours.”

Step 4. When your information has been updated, the system sends an email confirmation to the email address entered at time of registration or the changed email address. Example of email confirmation shown below:


Dear Customer Name

Thank you for updating your information with us.As confirmation, here is your information that we have on record. These records should include both the original information, as well as the information that was changed.

From the following:

Customer NamePO BOX 123*FORT WALTON BEACH, FL325490069

To the following:

Customer Name678 MAIN STDALLAS, TX 75051

From the following: [email protected] to the following email: [email protected]

From the following: (800) 555-6009 to the following home phone number: (866) 555-3004

From the following: (215) 555-9999 to the following business phone number: (972) 555-3333

From the following: (972) 555-6666 to the following cell phone number: (972) 555-8534

If you did not initiate the requested information change, or if the information is not correct, please log on to https://www.aboutmyloan.com to make the necessary corrections or call us at the number below to speak with a customer service representative.

AboutMyLoan AdministratorCustomer Service phone number: (800) 555-5555


Text Messaging ServiceThis page displays information related to the text messaging option. Information displayed depends on the company you have logged in to.

Note: Only borrowers who have loans with a financial institution using CSC's text messaging services will be able to use this feature.

Opt-In Text Messaging:

Figure 2: User Profile - Text Messaging Option

Step 1. To opt in to receive text messages click the “Update Texting Option” button. See Figure 4 “User Profile - Update Texting Option” on page 80. This allows you to update your cell phone number.

Step 2. Enter the desired cell phone number in the Send Text Messages to Cell Phone box.Step 3. Click in the Yes checkbox to accept the Text Messaging and Terms. To view the Text

Messaging and Terms details, launch the link.


Figure 3: Text Message Terms and Agreement/Mobile Device


Figure 4: User Profile - Update Texting Option

Note: Once you click the “Update Texting Option” button the following information is displayed.

“An Approval Number will be sent to your Cell Phone when you select the Subscribe button.”

Step 4. To complete the update click “Subscribe”. Figure 5 “User Profile - Approval Number” on page 81 is displayed on the following page.


Figure 5: User Profile - Approval Number

Step 5. Enter the approval number sent to your cell phone in the Approval Number box.

Note: The “Subscribe” button is no longer displayed.

Step 6. Click “Submit” to complete the update. If the cell phone Approval Number can be validated the transaction is complete. The following message box is displayed.

Note: The update transaction is added to the system and an email confirmation is sent to your email address. Example email is shown on the next page.


Opt-In Email Confirmation Example

Dear Customer Name

Thank you for updating your information with us. As confirmation, here is your information that we have on record. These records should include both the original information, as well as the information that was changed.

From the following: to the following Texting cell phone number: (404) 555-1234

From the following Texting Option: ( ) to the following Texting Option: YES


AboutMyLoan Administrator Customer Service phone number: (800) 555-5555


Figure 6: User Profile - Completion of update page

After the update transaction is complete the following message is displayed.

“If you text the word STOP to Unsubscribe it will take up to 24 hours for your changes to display on the website.”


Opt-Out Text Messaging

Follow these steps to unsubscribe from the texting service.

Step 1. Click on the “Update Texting Option” button.

Figure 7: User Profile page

Note: The “Update Texting Option” button is then replaced with the “Unsubscribe” button.


Figure 8: User Profile - Unsubscribe page

Step 2. Click “Unsubscribe”. Once you have clicked Unsubscribe your cell phone is removed along with the check in the Yes checkbox. The “Unsubscribe” button is replaced with the “Update Texting Option” button to allow you to re-subscribe at a later time. The following message is displayed.

“Transactions will be reflected on your account within 24 hours.”

Once the update has been processed you will receive the following email confirmation. Example email is shown on the next page.


Opt-Out Email Confirmation Example

Dear Customer Name

Thank you for updating your information with us.As confirmation, here is your information that we have on record. These records should include both the original information, as well as the information that was changed.

From the following: (404) 555-1234 to the following Texting cell phone number:

From the following Texting Option: YES to the following texting Option: NO


AboutMyLoan AdministratorCustomer Service phone number: (800) 555-5555


Contact Us

This page contains contact addresses and phone numbers.

Figure 1: Contact Us page

The following fields are display only:

Loan Services

• Please mail your payments to: - Displays the address where you mail your payments.• Customer Service Phone Number: - Displays the Loan Service’s customer service phone number.• Customer Service Fax Number: - Displays the Loan Service’s customer service fax number.• Customer Service Inquires: - Displays the name and address where customer service inquiries may

be sent.




Comments

Use this page to send comments about the features and functions of the web site. To send a help request regarding your account or if you need technical support, click the Email hyperlink at the bottom of the page.

Note: Please refer to “Email - Help Issues” on page 32 for details on how to send an email.

Figure 1: Comments page

Step 1. Enter your comments in the Comments field. You may enter up to 1000 characters. Step 2. Click “Send Comments”. If you click this button without entering any information, the following

message is displayed:


Step 3. Once you click “Send Comments” your comments are saved on the system and the following message is displayed:


Help Option

If you need help navigating this website, click the Help hyperlink from the bottom of any of the web pages to access the AboutMyLoan Website User’s Guide.

Figure 1: AboutMyLoan Website User’s Guide example




Logoff

Figure 1: Logoff page

Step 1. Click “Logoff” from any web page to logoff the AboutMyLoan website.




Index


Index



Index

Index

A

Account 35Account Information - ACH Payment 43Account Information - ATM/Debit Card Payment 47Add Payment Account - Card Data Entry 56

B

Browser Compatibility Levels 8

C

Change Password 27Comments 89Contact Us 87

E

Expired Password 21

F

Forgot User ID 29

G

General Display Settings 8

H

Help Option 91

L

Login Issues 20Logoff 93Logout 28

M

Make A Payment 39Make A Payment - ACH 41Manage Payment Accounts 53

O

Opt In Email Confirmation Example 82Opt Out Email Confirmation Example 86Opt Out Text Messaging 84Opt-In Text Messaging

78Overview 7

P

Pay by Mail 69Pay by Person 70Pay Online with Western Union SpeedPay 40Payment Information - ACH Payment 43Payment Information - ATM/Debit Card Payment 48Payment Method - ACH Payment 43Payoff 73PC Settings 8PC Settings for Viewing PDF’s 8Preface 7

R

Register User 12

S

Sign In 18Sign In the AboutMyLoan Website 11Site Availability 8

T

Text Messaging - Set-Up 78


U

User Profile 75


Documents

IL System - AboutMyLoan · IL System November 22, 2016 CSC 8616 Freeport Parkway Irving, TX 75063 469/499-8000 800/527-2323 AboutMyLoan Website User’s Guide