To Moscow. To the World. Via Sheremetyevo

IIIA Success The Art of Service The Art of SafetyThe Art of Management

Welcome anytime!

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QUALITY IS AN OBSESSION CONTENT

Today SheremeTyevo InTernaTIonal aIrporT operaTeS In a hugely compeTITIve markeT. FocuSIng clearly on growIng cuSTomer needS and expecTaTIonS, adapTIng To The rapIdly evolvIng envIronmenT over The laST Few yearS our aIrporT haS compleTely changed.

SeeIng ServIce qualITy aS a key FacTor oF buSIneSS SucceSS and clIenTS loyalTy In 2005 we launched a comprehenSIve modernIzaTIon projecT whIch now Turned SheremeTyevo InTernaTIonal aIrporT InTo modern hI-Tech InTernaTIonal hub and largeST TermInal complex In ruSSIa and cIS.

brand new FacIlITIeS and InFraSTrucTure creaTed a baSe For The aIrlIne developmenT and made paSSengerS’ journey even more comForTable and pleaSanT.

we made The STep Forward The bIggeST and probably The moST ImporTanT In The aIrporT hISTory. The reSulTS oF our joInT Team eFForT we are happy To preSenT you on The pageS oF ThIS brochure.

we InvITe you To Share our SucceSS! joIn uS Today and develop your buSIneSS In The moScow markeT wITh a STrong parTner!

SIncerely yourS,SheremeTyevo markeTIng Team

moScow Today & SheremeTyevo Today ............................................................. 4-5

aIrporT STaTISTIcS .................................................................................... 6-7

caTchmenT area & TranSporT connecTIvITy ........................................................ 8-9

aIrporT TermInal complex ............................................................................ 10-11

rouTeS map ............................................................................................ 12-13

aIrporT avIaTIon & non-avIaTIon ServIceS ........................................................ 14-15

SecurITy & SaFeTy .................................................................................... 16

qualITy ................................................................................................. 17

IT-ServIceS ............................................................................................ 18

cargo .................................................................................................. 19

SheremeTyevo Tomorrow ............................................................................. 20-21

lInkS & conTacTS .................................................................................... 22-23

whaT we’d lIke To Tell you abouT uSwhIch drIveS our SucceSS!

Welcome anytime!

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MOSCOwTOdAY

ShErEMETYEvOTOdAY

LEAdING AIr TrAFFIC hUB IN rUSSIA• 50% of russia’s passenger air travel and 53%

of freight market • More than 550 international and domestic

destinations• Population – 12 million + 6 million in MoscowRegion(populationofRussia–143million)

• Averageincomepercapita2000$(in2011)• Highlevelofconsumerism

rUSSIA’S BUSINESS CENTrE• TheadministrativecentreofRussia• 70%ofRussianGDP• Morethan14,5million registered companies• Headquartersofbiggestinternationalcorporations • Morethan50%ofbanksandfinancial institutes

registered in russia• Russia’s WTO membership - new potential for

economic development

ATTrACTIvE TOUrIST dESTINATION• Annualgrowthoftouristvisitors12%

SErvING MAIN INTErNATIONAL AIrLINE ALLIANCES:

• Morethan50 years on the market • 5 passenger terminals • 2 cargo terminals • Passengertraffic: 40%ofMoscowmarket(2011)• Cargo traffic: leader on Moscow market with 56%marketsharein2011

• Trafficrights:(100%governmentowned)• Quality: the airport management system ISO9001:2000certified

• Connectivity: strongest international and domestic network

• home carrier: «Aeroflot – Russian Airlines» –biggest, stable and actively developing nationalcarrier

• Location:Moscow,closesttothecitycentre• Catchment area:business,tourismandleisure• Access:newair-raillinktoMoscowdowntown• Marketingandbusinessindividual approach

TodaySheremetyevooperatestwoparallelrunways,capableofhandlinganytypesofaircrafts includingAirbus380andBoeing787Dreamliner.

convIncIng markeTpoTenTIalS

bIggeST TermInal complex In ruSSIawITh ambITIouS planS For developmenT

Market size of passenger air travel – more than

55 million people a year

The fastest growingoutbound travel market in

Europe and the 3rd fastest growing

in the world

5 million tourist visitors a year

Completely renovated and modernized from

2005 till 2011

Welcome anytime!

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IMPReSSIveDevelOPMenTPeRMAnenT TrAFFIC GrOwThaIrporT STaTS

euROPeAnAIRPORTSOfGROuP2(10-25 mIo pax a year)

TrafficGrowth,2010-11(bydataofACIeurope)

SvO

TXL

ArN

OSL

BrU

vIE

dUS

Zrh

CPH

MXP 5%10%15%20%25%30%35%

Growth in 2011Growth in 2010

17%31%

Themostimpressivegrowth oftheairportsofGroup2byACIeurope

25.826

24

22

20

18

16

14

12

22.5

12.1

400

350

300

250

200

150

375

305

145

‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12

230

220

210

200

190

180

170

160

225

204

155.6

SVO Movements

Thousand per year

SVO Passenger Traffic

Mio per year

‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12

‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12

SVO Cargo Traffic

Thousand tons

Welcome anytime!

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SvO CATChMENT ArEAnorTh, weST and cenTre oF moScow

- The largeST enTerprISeS, ShoppIng, enTerTaInmenT and buSIneSS cenTerS

- moST economIcal acTIvITIeS and buSIneSS headquarTerS

- TerrITory oF The hIgheST IncomeS In moScow

TRAnSPORTCONNECTIvITY

25% of Sheremetyevo

passengers choose Aeroexpress

AIr-rAIL LINK CONNECTION wITh vErY CITY CENTrE (BelORuSSKIYRAIlWAYSTATIOn)

• Modern electric trains of the aero series

• Highfrequency,trainleavesevery30minutes

• Journeytime35 minutes

• Business-class coaches

CONvENIENT TrANSFEr TO MOSCOw TRAnSPORTInfRASTRuCTuRe

• The Aeroexpress Sheremetyevo air-rail link

isintegratedinMoscowrapidtransitsystem

dIrECT LINK to airport terminals (e,f,D)

Welcome anytime!

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ThE LArGESTaIrporT TermInal complex In ruSSIa

5 MOdErN TErMINALS,COvErING 476 ThOUSANd SQM

Terminal complexes connected by free shuttle busviaairsideandpublicbuslandside

THe AIRPORT TeRMInAl CAPACITY – 35MIllIOnPASSenGeRSAYeAR

Southern terminal complex -

under-one-roof concept - consists of

NEw terminals d & E and

renovated F connected bypedestriangallerieswithtravelatorsbothlandside and airside

Northern airport complex consistsoftwoterminals–B&C

New terminal A for general aviation Terminal B C d E F Total

Paxcapacity Year(Mio)

5 6 12 5 7 35

Terminal characteristicsFloor space (sq.m.) 39 44 175 78 95 431

Check in desks 28 30 96 35 48 237

Gates 12 11 24 9 17 73

Welcome anytime!

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Murmansk

Apatity

Arkhangelsk

Naryan-Mar

Sytyvkar

Norilsk

St.PetersburgTallin

Riga

Kaliningrad

Minsk

Kiev

DnepropetrovskOdessa

Simferopol

DonetskRostov-on-Don

Anapa

GelendzhikSochi

KrasnodarAstrakhan

StavropolMin.Vody

ErevanBaku

Yaroslavl

Moscow

N.Novgorod

Perm

YekaterinburgTyumen

Surgut

Niznevartovsk

KazanUfa

Samara

Volgograd

Orenburg

ChelyabinskOmsk

AstanaBarnaul

Novosibirsk

KemerovoKrasnoyarsk

TashkentBishkek

Alma Ata

Irkutsk

Ulan BatorKhabarovsk

Petropavlovsk

Yuzhno-Sakhalinsk

Vladivostok

Los Angeles

Washington

Havana

Tenerife

Moscow

Casablanca

Agadir

Malaga Algeria

MadridBarcelona Rome

Palermo

Nice

TurinMarseilles

Paris

LondonBrussels

Amsterdam

Geneva

Frankfurt

Dusseldorf

Hanover Hamburg

Copenhagen

Oslo

Stockholm

Helsinki

Berlin WarsawDresden

MunichZurich

KatowicePrahaBratislava

BudapestZagreb

Karlovy Vary

LjubljanaVienna

VeniceMilan

RiminiBelgrade Bucharest

SofiaIstanbul

Athens Antalya

Larnaca DamascusBeirut

Cairo

HurgadaEilat

Sharm El Sheih

Tel Aviv

Teheran

Trabzon Baku

Dubai

Kabul

Delhi

Goa

Luanda

Mombasa

Male

Colombo

Urumchi

Ulan Bator

Beijing

TokyoSeoul

Shanghai

Guangzhou

Hong KongHanoi

Bangkok

Denpasar

Phuket

Ho Chi Minh

New York

Cancun

Punta Cana

InternationalroutesofMoscowSheremetyevo international airport

CIS and domestic routes

• 130 sheduled destinations • Totally 214 destinations • 68 domestic destinations • 146 international destinations

Welcome anytime!

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AIRPORTAvIATIOnSErvICES

AIRPORTNON-AvIATIONSErvICES

• Airporttrafficcontrol

• AviationSecurity

• fueling

• Catering

• Aircraftmaintenance

• Supervision

FULL rANGE OF GrOUNd hANdLING SErvICES INCLUdING:

•Rampservice:

• followme

• Pushback&towing

• GSe/De-icing/Cleaning

•Paxhandlingincluding:

• Check-in

• Boarding

• Transit

• Baggagehandling/ulDManagement

• lost&found

• loadControl

• Morethan40variousbarsandrestaurantswithRussian,europeanandAsiancuisine

• Largest duty Free areainRussia–11500sqm

• Spaciousandcomfortablebusiness&vIPlounges

• Conferencerooms

• Mother and child roomswithspecialplaygroundareas

• ATMsofleadingbanks

• extensivenetworkofcarparkswithflexiblepricing

wIdE ChOICE OF ACCOMMOdATION OPPORTunITIeS:

• “ParkInnSheremetyevo”

• “Sherotelnovotel”

• “Kora-vIP”

• “AtlantaSheremetyevo”

• CapsularHotel“vexpress”

Welcome anytime!

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SECUrITY & SAFETY -OuRMAInPRIORITIeS

QUALITY -OuRKeYOBJeCTIve

• In2011SvOscored:

- the top ten of the best european airports by passenger quality service (ASQ program byACIeurope),

- theSkytraxTop100-the“GoldenHundred”oftheworld’sbestairports

• newAirportOperationCenter:- launchedinDecember2011isacentralizedsystemdedicatedtoorganizeandcoordinatetheworkoftheairport departments and other operators 24hours 7daysaweekandincreaseefficiencyofcooperationin critical situations

• Enlarged terminal infrastructure and improved navigation:• noqueuesatformalitiespoints• comfortablerecreationareas• easy transit procedure

• Optimizedbaggagesystem:• 1stbaggageissue-12min;• lastbaggageissue-20minafteraircraftparked

• full package of neсessary services forpassengers with reduced mobility (PRM) - free businessloungeforPRM-uniqueinRussia

• The latest x-ray devices linescan, PX, HI-SCAn, “MvT”, radio location portals “SafeScout100”,“Provision”,preflightinspectionofpassengers, civil aircraft crew, cabin and checked baggage, cargo,mailandin-flightsupplies• Preflight and specialized (additional) aircraftinspection • Baggage, in-flight supplies, cargo and mailhandling control • Passengersprofiling• Close coordination with the fAA, the TSA(uSA),theADI(u.K.),europeanunionCivilAviationAuthorities representatives • Innovative 3D biometric security access control-Broadway3D• latestOrnithologicalequipment• 5levelbaggagesecuritysystems• Canine service • Smart CCTv control system

• Trafficcontroltowerof56metershight• Perfectvisualandradarvisionofairfield• Highlevelofcomfortfortrafficcontrollers

ENvIrOMENT

• russia’s only sanitary-protectivezone around the airport• Permanent noise control and environmentalsafety

Welcome anytime!

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IT-SOLLUTIONS

• iMUSE from ArINC installed

• Self check-in kiosks

• wEB check-in

• Mobilecheck-in

• Skype check-in

• wi-Fi

• rMS - airport resource management system

• Zeus - operations monitoring system

• Sinchron - airport operations and sсhedulingmanagementsystem(CopyrightofJSCSvO©)

LEAdING CArGO hUB

• 80%ofMoscowairfreighttraffic• 56%ofMoscowaircargotraffic• 2 cargo terminals with capacity more than 500,000 tons per year

• Capacitytohandle12x747f simultaneously• Goodtransportaccessibilitybothrailandroad• Perfect modern IT-software for Cargo tracing &

document processing• “e-freight”launchedintestmode

NEw CARGOAPROnATnORTHPARTOfThE AIrFIELdwillbelaunchedintheendof2012

• Totalsquare:20Ksquaremeters;• 10wide-bodiedstands

Freighter Airlines Cargo Operators

largeST cargo complex In ruSSIa

Welcome anytime!

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ShErEMETYEvOTOMOrrOw

ShErEMETYEvO GOAL IS:By2015:

• TobecometheleadingairporthubinEurope byqualityofpassengerservice;

• Toserveupto35millionpassengerayear;• To raise non-aviation revenue share up to 60%oftotalincome(40%in2011).

ShErEMETYEvO TOMOrrOw:• 3runwaysforanytypeofaircraft(constructionofthe3rdrunwaywillbeginin2012)

• newterminalfacilitieswithcapacityof64Miopassengerayearby2030

• Passengertransfertrafficupto40%by2030

• Generalaviationmovementsupto36,000 ayearby2030

• Totalamountofcargotrafficupto1,115million tons

• SheremetyevoairportconnectedwithMoscow–St.Petersburgtollhighway(highspeedhighwayfromMoscowtoSt.PetersburgviaSheremetyevoisunderconstruction)

Welcome anytime!

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PleASe,vISITOuRWeBSITe!

WWW.SvO.AeRO/en

you’llfindmaterialsaboutdoingbusinesswithsheremetyevohere:

WWW.SvO.AeRO/en/PARTneRS/

wOULd LIKE TO SUBSCrIBE TO SvO NEwSLETTEr?PleASe,WRITeTO:YUdINA_Yv@SvO.AeRO

ShErEMETYEvO in social media:

WWW.flICKR.COM/PHOTOS/68052591@n05WWW.TWITTeR.COM/SvO_AIRPORTWWW.fACeBOOK.COM/SvO.AIRPORTWWW.YOuTuBe.COM/uSeR/SvOAeROWWW.SvO-InT-AIRPORT.lIveJOuRnAl.COM

PleASe,COnTACTOuRMARKeTInGTeAM:

DIRECTOR AVIATION MARKETING & COMMERCEMr. Vladimir Khijniak Tel: +7 495 578 57 03 / 578 91 48 Cell: +7 926 244 47 10 Fax: +7 495 234 31 00 e.mail: khizhnyak@svo.aero

DePuTYDIReCTORAvIATIOnMARKeTInG&COMMeRCeDr.SergeyRyzhovtel:+74955788472cell.+79262445368fax:+74955788416e.mail:s.ryzhov@svo.aero

HEAD OF DEPARTMENT GH CONTRACTS & AIRPORT SERVICES Mr. Pavel Gavrilov Tel: +7 495 5786137 Cell: +7 926 244 47 74 Fax: +7 495 234 31 00 e-mail: gavrilov_pp@svo.aero

HEAD OF AVIATION MARKETING DEPARTMENTMs. Daria Street Tel: +7 495 578 82 47 Cell: + 7 926 244 46 11 Fax: +7 495 578 84 16 e-mail: street.daria@svo.aero

+7(495)578-65-658800100-65-65WWW.SvO.AeRO