To Moscow. To the World. Via Sheremetyevo
IIIA Success The Art of Service The Art of SafetyThe Art of Management
Welcome anytime!
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QUALITY IS AN OBSESSION CONTENT
Today SheremeTyevo InTernaTIonal aIrporT operaTeS In a hugely compeTITIve markeT. FocuSIng clearly on growIng cuSTomer needS and expecTaTIonS, adapTIng To The rapIdly evolvIng envIronmenT over The laST Few yearS our aIrporT haS compleTely changed.
SeeIng ServIce qualITy aS a key FacTor oF buSIneSS SucceSS and clIenTS loyalTy In 2005 we launched a comprehenSIve modernIzaTIon projecT whIch now Turned SheremeTyevo InTernaTIonal aIrporT InTo modern hI-Tech InTernaTIonal hub and largeST TermInal complex In ruSSIa and cIS.
brand new FacIlITIeS and InFraSTrucTure creaTed a baSe For The aIrlIne developmenT and made paSSengerS’ journey even more comForTable and pleaSanT.
we made The STep Forward The bIggeST and probably The moST ImporTanT In The aIrporT hISTory. The reSulTS oF our joInT Team eFForT we are happy To preSenT you on The pageS oF ThIS brochure.
we InvITe you To Share our SucceSS! joIn uS Today and develop your buSIneSS In The moScow markeT wITh a STrong parTner!
SIncerely yourS,SheremeTyevo markeTIng Team
moScow Today & SheremeTyevo Today ............................................................. 4-5
aIrporT STaTISTIcS .................................................................................... 6-7
caTchmenT area & TranSporT connecTIvITy ........................................................ 8-9
aIrporT TermInal complex ............................................................................ 10-11
rouTeS map ............................................................................................ 12-13
aIrporT avIaTIon & non-avIaTIon ServIceS ........................................................ 14-15
SecurITy & SaFeTy .................................................................................... 16
qualITy ................................................................................................. 17
IT-ServIceS ............................................................................................ 18
cargo .................................................................................................. 19
SheremeTyevo Tomorrow ............................................................................. 20-21
lInkS & conTacTS .................................................................................... 22-23
whaT we’d lIke To Tell you abouT uSwhIch drIveS our SucceSS!
Welcome anytime!
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MOSCOwTOdAY
ShErEMETYEvOTOdAY
LEAdING AIr TrAFFIC hUB IN rUSSIA• 50% of russia’s passenger air travel and 53%
of freight market • More than 550 international and domestic
destinations• Population – 12 million + 6 million in MoscowRegion(populationofRussia–143million)
• Averageincomepercapita2000$(in2011)• Highlevelofconsumerism
rUSSIA’S BUSINESS CENTrE• TheadministrativecentreofRussia• 70%ofRussianGDP• Morethan14,5million registered companies• Headquartersofbiggestinternationalcorporations • Morethan50%ofbanksandfinancial institutes
registered in russia• Russia’s WTO membership - new potential for
economic development
ATTrACTIvE TOUrIST dESTINATION• Annualgrowthoftouristvisitors12%
SErvING MAIN INTErNATIONAL AIrLINE ALLIANCES:
• Morethan50 years on the market • 5 passenger terminals • 2 cargo terminals • Passengertraffic: 40%ofMoscowmarket(2011)• Cargo traffic: leader on Moscow market with 56%marketsharein2011
• Trafficrights:(100%governmentowned)• Quality: the airport management system ISO9001:2000certified
• Connectivity: strongest international and domestic network
• home carrier: «Aeroflot – Russian Airlines» –biggest, stable and actively developing nationalcarrier
• Location:Moscow,closesttothecitycentre• Catchment area:business,tourismandleisure• Access:newair-raillinktoMoscowdowntown• Marketingandbusinessindividual approach
TodaySheremetyevooperatestwoparallelrunways,capableofhandlinganytypesofaircrafts includingAirbus380andBoeing787Dreamliner.
convIncIng markeTpoTenTIalS
bIggeST TermInal complex In ruSSIawITh ambITIouS planS For developmenT
Market size of passenger air travel – more than
55 million people a year
The fastest growingoutbound travel market in
Europe and the 3rd fastest growing
in the world
5 million tourist visitors a year
Completely renovated and modernized from
2005 till 2011
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IMPReSSIveDevelOPMenTPeRMAnenT TrAFFIC GrOwThaIrporT STaTS
euROPeAnAIRPORTSOfGROuP2(10-25 mIo pax a year)
TrafficGrowth,2010-11(bydataofACIeurope)
SvO
TXL
ArN
OSL
BrU
vIE
dUS
Zrh
CPH
MXP 5%10%15%20%25%30%35%
Growth in 2011Growth in 2010
17%31%
Themostimpressivegrowth oftheairportsofGroup2byACIeurope
25.826
24
22
20
18
16
14
12
22.5
12.1
400
350
300
250
200
150
375
305
145
‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12
230
220
210
200
190
180
170
160
225
204
155.6
SVO Movements
Thousand per year
SVO Passenger Traffic
Mio per year
‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12
‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12
SVO Cargo Traffic
Thousand tons
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SvO CATChMENT ArEAnorTh, weST and cenTre oF moScow
- The largeST enTerprISeS, ShoppIng, enTerTaInmenT and buSIneSS cenTerS
- moST economIcal acTIvITIeS and buSIneSS headquarTerS
- TerrITory oF The hIgheST IncomeS In moScow
TRAnSPORTCONNECTIvITY
25% of Sheremetyevo
passengers choose Aeroexpress
AIr-rAIL LINK CONNECTION wITh vErY CITY CENTrE (BelORuSSKIYRAIlWAYSTATIOn)
• Modern electric trains of the aero series
• Highfrequency,trainleavesevery30minutes
• Journeytime35 minutes
• Business-class coaches
CONvENIENT TrANSFEr TO MOSCOw TRAnSPORTInfRASTRuCTuRe
• The Aeroexpress Sheremetyevo air-rail link
isintegratedinMoscowrapidtransitsystem
dIrECT LINK to airport terminals (e,f,D)
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ThE LArGESTaIrporT TermInal complex In ruSSIa
5 MOdErN TErMINALS,COvErING 476 ThOUSANd SQM
Terminal complexes connected by free shuttle busviaairsideandpublicbuslandside
THe AIRPORT TeRMInAl CAPACITY – 35MIllIOnPASSenGeRSAYeAR
Southern terminal complex -
under-one-roof concept - consists of
NEw terminals d & E and
renovated F connected bypedestriangallerieswithtravelatorsbothlandside and airside
Northern airport complex consistsoftwoterminals–B&C
New terminal A for general aviation Terminal B C d E F Total
Paxcapacity Year(Mio)
5 6 12 5 7 35
Terminal characteristicsFloor space (sq.m.) 39 44 175 78 95 431
Check in desks 28 30 96 35 48 237
Gates 12 11 24 9 17 73
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Murmansk
Apatity
Arkhangelsk
Naryan-Mar
Sytyvkar
Norilsk
St.PetersburgTallin
Riga
Kaliningrad
Minsk
Kiev
DnepropetrovskOdessa
Simferopol
DonetskRostov-on-Don
Anapa
GelendzhikSochi
KrasnodarAstrakhan
StavropolMin.Vody
ErevanBaku
Yaroslavl
Moscow
N.Novgorod
Perm
YekaterinburgTyumen
Surgut
Niznevartovsk
KazanUfa
Samara
Volgograd
Orenburg
ChelyabinskOmsk
AstanaBarnaul
Novosibirsk
KemerovoKrasnoyarsk
TashkentBishkek
Alma Ata
Irkutsk
Ulan BatorKhabarovsk
Petropavlovsk
Yuzhno-Sakhalinsk
Vladivostok
Los Angeles
Washington
Havana
Tenerife
Moscow
Casablanca
Agadir
Malaga Algeria
MadridBarcelona Rome
Palermo
Nice
TurinMarseilles
Paris
LondonBrussels
Amsterdam
Geneva
Frankfurt
Dusseldorf
Hanover Hamburg
Copenhagen
Oslo
Stockholm
Helsinki
Berlin WarsawDresden
MunichZurich
KatowicePrahaBratislava
BudapestZagreb
Karlovy Vary
LjubljanaVienna
VeniceMilan
RiminiBelgrade Bucharest
SofiaIstanbul
Athens Antalya
Larnaca DamascusBeirut
Cairo
HurgadaEilat
Sharm El Sheih
Tel Aviv
Teheran
Trabzon Baku
Dubai
Kabul
Delhi
Goa
Luanda
Mombasa
Male
Colombo
Urumchi
Ulan Bator
Beijing
TokyoSeoul
Shanghai
Guangzhou
Hong KongHanoi
Bangkok
Denpasar
Phuket
Ho Chi Minh
New York
Cancun
Punta Cana
InternationalroutesofMoscowSheremetyevo international airport
CIS and domestic routes
• 130 sheduled destinations • Totally 214 destinations • 68 domestic destinations • 146 international destinations
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AIRPORTAvIATIOnSErvICES
AIRPORTNON-AvIATIONSErvICES
• Airporttrafficcontrol
• AviationSecurity
• fueling
• Catering
• Aircraftmaintenance
• Supervision
FULL rANGE OF GrOUNd hANdLING SErvICES INCLUdING:
•Rampservice:
• followme
• Pushback&towing
• GSe/De-icing/Cleaning
•Paxhandlingincluding:
• Check-in
• Boarding
• Transit
• Baggagehandling/ulDManagement
• lost&found
• loadControl
• Morethan40variousbarsandrestaurantswithRussian,europeanandAsiancuisine
• Largest duty Free areainRussia–11500sqm
• Spaciousandcomfortablebusiness&vIPlounges
• Conferencerooms
• Mother and child roomswithspecialplaygroundareas
• ATMsofleadingbanks
• extensivenetworkofcarparkswithflexiblepricing
wIdE ChOICE OF ACCOMMOdATION OPPORTunITIeS:
• “ParkInnSheremetyevo”
• “Sherotelnovotel”
• “Kora-vIP”
• “AtlantaSheremetyevo”
• CapsularHotel“vexpress”
Welcome anytime!
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SECUrITY & SAFETY -OuRMAInPRIORITIeS
QUALITY -OuRKeYOBJeCTIve
• In2011SvOscored:
- the top ten of the best european airports by passenger quality service (ASQ program byACIeurope),
- theSkytraxTop100-the“GoldenHundred”oftheworld’sbestairports
• newAirportOperationCenter:- launchedinDecember2011isacentralizedsystemdedicatedtoorganizeandcoordinatetheworkoftheairport departments and other operators 24hours 7daysaweekandincreaseefficiencyofcooperationin critical situations
• Enlarged terminal infrastructure and improved navigation:• noqueuesatformalitiespoints• comfortablerecreationareas• easy transit procedure
• Optimizedbaggagesystem:• 1stbaggageissue-12min;• lastbaggageissue-20minafteraircraftparked
• full package of neсessary services forpassengers with reduced mobility (PRM) - free businessloungeforPRM-uniqueinRussia
• The latest x-ray devices linescan, PX, HI-SCAn, “MvT”, radio location portals “SafeScout100”,“Provision”,preflightinspectionofpassengers, civil aircraft crew, cabin and checked baggage, cargo,mailandin-flightsupplies• Preflight and specialized (additional) aircraftinspection • Baggage, in-flight supplies, cargo and mailhandling control • Passengersprofiling• Close coordination with the fAA, the TSA(uSA),theADI(u.K.),europeanunionCivilAviationAuthorities representatives • Innovative 3D biometric security access control-Broadway3D• latestOrnithologicalequipment• 5levelbaggagesecuritysystems• Canine service • Smart CCTv control system
• Trafficcontroltowerof56metershight• Perfectvisualandradarvisionofairfield• Highlevelofcomfortfortrafficcontrollers
ENvIrOMENT
• russia’s only sanitary-protectivezone around the airport• Permanent noise control and environmentalsafety
Welcome anytime!
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IT-SOLLUTIONS
• iMUSE from ArINC installed
• Self check-in kiosks
• wEB check-in
• Mobilecheck-in
• Skype check-in
• wi-Fi
• rMS - airport resource management system
• Zeus - operations monitoring system
• Sinchron - airport operations and sсhedulingmanagementsystem(CopyrightofJSCSvO©)
LEAdING CArGO hUB
• 80%ofMoscowairfreighttraffic• 56%ofMoscowaircargotraffic• 2 cargo terminals with capacity more than 500,000 tons per year
• Capacitytohandle12x747f simultaneously• Goodtransportaccessibilitybothrailandroad• Perfect modern IT-software for Cargo tracing &
document processing• “e-freight”launchedintestmode
NEw CARGOAPROnATnORTHPARTOfThE AIrFIELdwillbelaunchedintheendof2012
• Totalsquare:20Ksquaremeters;• 10wide-bodiedstands
Freighter Airlines Cargo Operators
largeST cargo complex In ruSSIa
Welcome anytime!
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ShErEMETYEvOTOMOrrOw
ShErEMETYEvO GOAL IS:By2015:
• TobecometheleadingairporthubinEurope byqualityofpassengerservice;
• Toserveupto35millionpassengerayear;• To raise non-aviation revenue share up to 60%oftotalincome(40%in2011).
ShErEMETYEvO TOMOrrOw:• 3runwaysforanytypeofaircraft(constructionofthe3rdrunwaywillbeginin2012)
• newterminalfacilitieswithcapacityof64Miopassengerayearby2030
• Passengertransfertrafficupto40%by2030
• Generalaviationmovementsupto36,000 ayearby2030
• Totalamountofcargotrafficupto1,115million tons
• SheremetyevoairportconnectedwithMoscow–St.Petersburgtollhighway(highspeedhighwayfromMoscowtoSt.PetersburgviaSheremetyevoisunderconstruction)
Welcome anytime!
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NEEd MOrEINFOrMATION?
PleASe,CONTACT US!
PleASe,vISITOuRWeBSITe!
WWW.SvO.AeRO/en
you’llfindmaterialsaboutdoingbusinesswithsheremetyevohere:
WWW.SvO.AeRO/en/PARTneRS/
wOULd LIKE TO SUBSCrIBE TO SvO NEwSLETTEr?PleASe,WRITeTO:[email protected]
ShErEMETYEvO in social media:
WWW.flICKR.COM/PHOTOS/[email protected]/SvO_AIRPORTWWW.fACeBOOK.COM/SvO.AIRPORTWWW.YOuTuBe.COM/uSeR/SvOAeROWWW.SvO-InT-AIRPORT.lIveJOuRnAl.COM
PleASe,COnTACTOuRMARKeTInGTeAM:
DIRECTOR AVIATION MARKETING & COMMERCEMr. Vladimir Khijniak Tel: +7 495 578 57 03 / 578 91 48 Cell: +7 926 244 47 10 Fax: +7 495 234 31 00 e.mail: [email protected]
DePuTYDIReCTORAvIATIOnMARKeTInG&COMMeRCeDr.SergeyRyzhovtel:+74955788472cell.+79262445368fax:+74955788416e.mail:[email protected]
HEAD OF DEPARTMENT GH CONTRACTS & AIRPORT SERVICES Mr. Pavel Gavrilov Tel: +7 495 5786137 Cell: +7 926 244 47 74 Fax: +7 495 234 31 00 e-mail: [email protected]
HEAD OF AVIATION MARKETING DEPARTMENTMs. Daria Street Tel: +7 495 578 82 47 Cell: + 7 926 244 46 11 Fax: +7 495 578 84 16 e-mail: [email protected]