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Today’s business is built upon an International economy – a trading environment where success depends largely upon a reliable and professional transportation network, Ideal International offers a specialised freight forwarding service to meet this vital need.
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IDEAL INTERNATIONAL
“FOR THE COMFORT FACTOR”
CONTENTS
1/ Company introduction 18/ Indian Sub Continent
2/ Mission Statement 19/ North Africa
3/ Office contact 20/ West Africa
4/ Customer Care Policy 21/ South Africa
5/ Quality Policy 22/ Middle East
6/ Environmental Policy 23/ USA
7/ Ethical Policy 24/ Canada
8/ AEO 25/ Argentina
9/ Guarantee 26/ Brazil
10/ Awards page 1 27/ Australasia
11/ Awards page 2 28/ Europe
12/ Awards page 3 29/ Export Receiving Depots
13/ Sea Freight 30/ Container Guide
14/ Air Freight 31/ Conversion Guide
15/ Far East 32/ Hazardous Goods Guide
16/ China
17/ India
COMPANY INTRODUCTION
Today’s business is built upon an International economy – a trading
environment where success depends largely upon a reliable and professional
transportation network, Ideal International offers a specialised freight
forwarding service to meet this vital need.
Our team of skilled and highly motivated staff specialise in every area of
logistics. Ocean and Air, Import and Exports, Overland Trailer movements,
Customs Brokerage, Warehousing and Distribution.
Always at the leading edge, Ideal International has achieved its commanding
position by listening, understanding and consistently delivering high quality,
cost effective services designed to meet the present and future needs of its
Customers.
Industry leading service standards are driven by a total commitment to
quality. Rigorous implementation of major programmes throughout the
organisation ensures that Ideal International provides a seamless extension
of the high standards of its Customers.
Steve Rohleder F.inst F.P. MILT
Director
IDEAL INTERNATIONAL
MISSION STATEMENT
To offer an excellent and professional service in the
transportation of our customers cargo and to ensure
the arrival at the correct destination, at the designated time,
at a competitive price. Our aim is to develop a business
partnership with our customers and to offer them the “
COMFORT FACTOR” on all their shipping requirements
and be among the 21st century leaders in the industry by
building on strong international presence.
IDEAL INTERNATIONAL 4 SALAMONS WAY FERRY LANE RAINHAM ESSEX RM13 9UL TEL : 01708 526941 FAX : 01708 552964 WEB SITE : www.idealforwarding.co.uk Mr Steve Rohleder – Operations Director Email : [email protected] Skype : Steve-Ideal Mr John Bone – Director Email : [email protected] Mrs Sue Bone – Financial Director Email : [email protected] Adrian Stewart – Operations Manager Email : [email protected] Skype : Adrian-Ideal Daniel McAllister – Senior Clerk Email : [email protected] Skype : DanielIdeal Anastasia Avraam – Senior Clerk Email : [email protected] Skype : Stuart Lloyd – Sales Executive Email : [email protected] Paige Parry – Office assistant Email : [email protected] Sylvia Baglin –Accounts Manager Email : [email protected]
CUSTOMER CARE POLICY
OF IDEAL INTERNATIONAL
Our Policy is to :
Communicate with customers at all levels
Understand customer requirements
Stay ahead of industry service norms
Train all of our staff to the highest level
Optimize use of IT systems
Maximise the profitability of our customers and ourselves
Ensure all documents are correct and promptly sent to customer
Respond quickly to all quotes, queries and questions
Carry out our business in an ethical and environmental friendly manner
Advise customers of any delay or errors
Record, investigate and resolve all customer complaints
Ensure we always meet customer requirements
Quality Policy Reviewed 18th December 2012 The management of Ideal International are dedicated to providing the highest possible standards of quality for its products and are dedicated to maintaining a Quality and Environmental Management system which ensures that its products meet customer requirements within agreed parameters of cost, Quality and Delivery. This is achieved by the use of Key Performance Indicators to measure the conformance to the above criteria and use this information as drivers for the Continuous Improvement throughout the Company. The company’s Quality and Environmental Management system concentrates upon error prevention, by investigating processes, identifying errors and opportunities for errors and implementing corrective and preventative action to correct and avoid such occurrences. The company defines quality as the conformance of its products to established and documented requirements derived from Client needs, employee expertise and experience. Systems are open to constant examination and review by all company personnel and approved third parties enabling observations to be made and incorporated, which provide for continuous improvement. The company is proud of its good reputation for responsible practices and dedicated Client care, which are a result of the company’s ethical culture, skilled committed staff, and quality control over its services and products. It is the company’s policy to seek to operate to these standards continuously and to implement and operate fully the BS EN ISO 9001: 2008 quality assurance standard and BS EN 14001:2004, environmental standard through registration and annual review. Suppliers to the company will be actively encouraged to improve the quality and reliability of their services and products. The company complies with all legislation relevant to its particular industry sector together with the Health and Safety at Work Act 1974. Ideal International has identified the need to pursue responsible policies towards the community and that the interests of industry will not be served at the expense of the environment. It is the company’s belief that, in applying these Standards, policies and procedures it will be able to operate to the requirements of its Clients and industry accordingly.
Environmental Policy Reviewed 18th December 2012 The management team of Ideal International have recognised that good environmental practice is vital to the survival and posture of both company and that of customers and suppliers and combined prosperity.
In order to take full advantage of the potential this offers, the company has implemented and maintains an Environmental Management System based on the requirements of ISO 14001 - 2004. Our policy towards the effective management of the environment is as follows:
• We will, at all times, comply with mandatory legal requirements for all
activities and processes carried out on the Rainham site and use whatever influence we can to promote the same to all suppliers and sub-contractors performing activities on our behalf, whether on or off site.
• We intend as a primary objective to continually reduce and, wherever
possible, prevent pollution resulting from the company's activities and processes.
• We will utilise the full potential of the work force by providing all necessary
training and a working environment that promotes safe and clean working practices.
• We shall continually monitor our activities and processes in order to ensure
efficient use of resources and to identify actual or potential sources of pollution with a view to implementing controls and necessary emergency response procedures thus minimising waste generation, environmental impact and nuisance to neighbours.
• On an annual basis, we will review the environmental performance of the
company in order to: i) Ensure compliance with the requirements of legislation and this policy; ii) Identify areas for improvement, set specific objectives for the
company and, wherever possible, target dates for achievement.
In addition to this policy being displayed and distributed to all our employees, copies will be made available to any organisations or individuals without prejudice who make such a request.
Ethical Policy of
Ideal International
We strive to develop mutually rewarding relationships with our employees, partners and suppliers.
Our values are: Employees We value our employees and promote diversity in our workplace, and we create an environment where employees understand standards of ethical conduct and abide by those standards. Integrity We manage our services with honesty, efficiency and reliability, and ensure that all our suppliers also have high ethical standards. Responsibility Provide a mechanism for employees to confidentially and/or anonymously communicate breaches in ethical or inclusive behavior without fear of retribution or retaliation We champion safe and healthy environments for the communities in which we operate and work hard to sustain loyal relationships with our employees and customers.
Diversity Creating an organisation with best in class representation of all types of people along all dimensions of diversity
Training Supply training and education to ensure all employees are commitment to ethical conduct, diversity and inclusion.
AEO (Authorised Economic Operator)
Ideal International have been awarded the full AEO certificate (AEOF), effective 21st January 2011. It confirms that our roll in the international supply chain is secure and our customs controls are procedures are efficient and compliant to the highest EU standards. At this time there are only 229 European Commissions database listed as holders of an AEOF certificate in the UK. We are very proud to become a member of such an elite group of companies. The introduction of AEO was the EC’s response to the need to secure international supply chain. Currently discussions are underway to have mutual recognition with USA programme - Customs-Trade Partnership Against Terrorism (C-TPAT) and the development of the Safe framework of standards in the World Customs Organisation. To obtain an AEOF certificate we were audited against strict requirements, which confirms we are financially sound, complaint with customs requirements, and are deemed to have high standards in security and safety standards within the supply chain You can therefore be assured we are a ‘secure’ trader and thus a reliable trading partner, and look forward continuing our business relationship.
Our Awards
Ideal International is a leading company in freight services which has been recognised by a number of awarding bodies.
Our latest award is from BIFA as a finalist in the Freight Service Awards 2012.
We continue to be seen as an excellent company in a range of freight forwarding operations throughout the world.
Be sure to check back to this page to see our latest awards as we are sure our success will continue.
Havering Business Award 2012 – Finalist: Customer Care
Bifa Freight Service 2012 – Finalist: Ocean Freight Award
Bifa Freight Service 2011 - Winner
Bifa Freight Service 2011 – Finalist: Ocean Freight Award
IFW 2011 – Finalist: Small/Medium Freight Forwarder of the Year
IFW 2011 – Finalist: Customer Care Award
IFW Customer Care Award 2009
Thames Gateway Customer Service Finalist
2009
BIFA Ocean Freight Award 2009
Thames Gateway Customer Service Award 2008
BIFA Ocean Freight Award 2008
BIFA Young Freight Forwarder's Award 2007
IFW Customer Care Award 2007 IFW Innovations Award 2006 BIFA Supply Chain Management Award 2007
BIFA Deep Sea Award 2007 BIFA Deep Sea Award 2006 BIFA Freight Service Award 2005
IDEAL INTERNATIONAL
UNITED KINGDOM EXPORT RECEIVING TERMINALS
WEST MIDLANDS EAST MIDLANDS YORKSHIRE YORKSHIRE
IDEAL INT C/O
Confill (Midlands) Ltd
Units 1 & 2
Union Road
Oldbury
West Midlands
B69 3EX
Tel : 0121 544 3222
Fax : 0121 544 1119
IDEAL INT C/O
T H Ford Freight Services
147 Draycott Road
Breaston
Derbyshire
DE72 3DB
Tel : 01332 872215
Fax : 01332 875199
KING SERVICE
AUSTRALIA
NEW ZEALAND
SOUTH AFRICA
IDEAL INT C/O
Viamaster Transport
Leeds Containerbase
Valley Farm Way
Wakefield Road
Storuton Leeds
LS10 0HG
IDEAL INT C/O
H & A Transport
Unit 4
Towngate Bus Centre
Cross Green I.E.
Leeds
LS9 0HG
Tel : 0113 244 6418
Fax : 0113 242 8528
NORTH EAST NORTH WEST NORTH WEST
IDEAL INT C/O
Eric Short Haulage
Brunswick Indus Estate
Brunswick Village
Newcastle NE32 4NP
TEL : 0191 217 0909
FAX : 0191 217 0405
KING SERVICE
AUSTRALIA
NEW ZEALAND
SOUTH AFRICA
IDEAL INT C/O
Cargo Handling Services
Central Park T.E.
Westinghouse Road
Trafford Park
Manchester
IDEAL INT C/O
Transwift Freight
Services
Scott Industrial Park
Shed 9 - 10
Fishwick Street
Rochdale OL16 5NA
Tel : 01706 713844
Fax : 01706 713824
LONDON EAST LONDON WEST BRISTOL SOUTHAMPTON
IDEAL INT C/O
ICC Warehousing
The Anglia Centre
Blackwater Close
Fairwiew I.E.
Rainham Essex
RM13 8UA
Tel : 01798 524311
Fax : 01708 555383
IDEAL INT C/O
Godwin Transport Ltd
Falcon Way
North Feltham T.E.
Feltham
Middlesex
TW14 0UQ
Tel : 0208 844 2121
Fax : 0208 751 3539
IDEAL INT C/O
Anstey’s Transport
Unit 2
London Warehouse
Greensplot Road
Chittening
Bristol
BS11 0YE
Tel : 0117 982 3111
Fax : 0117 982 5111
IDEAL INT C/O
Mellfields Ltd
Unit 2 11 Oriana Way
Nursling I.E.
Nursling
Southampton SO16 0YU
Tel : 02380 779980
Fax : 02380 778180
PLEASE NOTE ALL GOODS MUST BE BOOKED INTO EACH RECEIVING DEPOT AND MUST BE ACCOMPANIED WITH A STANDARD SHIPPING
NOTE AND PRE ADVISED TO IDEAL INTERNATIONAL AT RAINHAM
IDEAL INTERNATIONAL FOR THE
“COMFORT FACTOR”
IDIDEAL INTERNATIONAL
CONTAINER GUIDE DIMENSION (NOMINAL)
TYPE OF CONTAINER
INTERIOR
DIMS
(MM)
DOOR
OPENING
(MM)
LOAD
CAPAC
-ITY
(cbm)
CARGO
LOAD
-ABLE
(cbm)
MAX
PAYLOAD
(kg)
CON
-TAINER
WEIGHT
(kg)
MAX
GROSS
WEIGHT
(kg)
20FT DRY CONTAINER
IDEAL INT
L : 5,897
W : 2,348
H : 2,385
W : 2,337
H : 2,272
33.0
21,710
2,290
24,000
40FT DRY CONTAINER
IDEAL INT
L : 12,031
W : 2,348
H : 2,272
W : 2,337
H : 2,272
67.4
26,710
3,770
30,480
40ft HIGH CUBE DRY
CONTAINER
IDEAL INT
L : 12,301
W : 2,348
H : 2,690
W : 2,337
H : 2,577
76.0
26,490
3,990
30,480
40FT ALUM- DRY
CONTAINER
IDEAL INT
L : 12,031
W : 2,344
H : 2.382
W : 2,337
H : 2,280
67.3
27,530
2,950
30,480
20FT STEEL REEFER
CONTAINER
IDEAL INT
L : 5,455
W : 2,290
H : 2,262
W : 2,290
H : 2,227
28.3
26.4
21,040
2,960
24,000
40FT ALUM – REEFER
CONTAINER
IDEAL INT
L : 11,556
W : 2,290
H : 2,238
W : 2,290
H : 2,204
59.2
55.3
27,960
4,520
32,480
40FT HIGH CUBE ALUM
REEFER CONT
IDEAL INT
L : 11,585
W : 2,290
H : 2,238
W : 2,290
H : 2,491
67.0
64.3
28,340
4,160
32,500
40FT HIGH CUBE STEEL
REEFER CONT
IDEAL INT
L : 11,583
W : 2,290
H : 2,538
W : 2,290
H : 2,508
67.3
63.3
27,700
4,800
32,500
20FT OPEN TOP
CONTAINER
IDEAL INT
L : 5,898
W : 2,346
H : 2,354
W : 2,338
H : 2,244
32.6
21,550
2,450
24,000
40FT OPEN TOP
CONTAINER
IDEAL INT
L : 12,022
W : 2,346
H : 2,244
W : 2,337
H : 2,244
66.4
26,460
4,020
30,480
20FT FLAT RACK
CONTAINER
IDEAL INT
L : 5,958
W : 2,236
H : 2,077
25.0
27,760
2,720
34,000
40FT FLAT RACK
CONTAINER
IDEAL INT
L : 11,986
W : 2,236
H : 1,968
52.7
39,020
5,980
45,000
CONVERSION GUIDE LINEAL MEASURE 1 Inch …… = 25.400 Millimetres 1 Foot 12 inches = 0.30180 Metre 1 Yard 3 feet (36 inches) = 0.914399 Metres 1 Fathom 6 feet ( 2 yards) = 1.8268 Metres 1 Pole 5 half yards (16 half feet) = 5.0292 Metres 1 Chain 100 links (22 yards : 66 ft : 4 pls) = 20.1168 Metres 1 Furlong 40 poles (220 yards : 660 feet) = 201.168 Metres 1 Mile 8 furlongs (1760 yards : 5280 ft) = 1.6093 Kilometres SQUARE MEASURE 1 Square Inch …… = 6.4516 Sq. Centimetres 1 Square Foot 144 Square Inches = 9.2903 Sq. Decimetres 1 Square Yard 9 Square Feet (1296 sq.ins) = 0.836126 Sq. Metres 1 Pearch (sq pole) 30 half Square Yards (272 half
sq.ft) = 25.293 Sq.Metres
1 Square Chain 16 Perches (484 sq yards) = 4.068 Area 1 Rood 40 Perches = 10.117 Area 1 Acre 4 Roods (10 sq.chns : 4840 sq yds) = 0.40468 Hectare 1 Square Mile 640 Acres = 259.00 Hectares CUBIC MEASURE 1 Cubic Inch 16.387 Cubic Centimetrs = 16.387 Millimetres 1 Cubic Foot 1728 Cubic Inches = 0.028317 Cubic Metre 1 Cubic Yard 27 Cubic Feet (46.656 cub.ins) = 0.764553 Cubic Metre 40 Cubic Feet 1 Shipping Ton = 1.13268 Cubic Metres 1 Petrograd Standard 165 Cubic Feet (Timber) = 4.672 Cubic
Metres LIQUID AND CAPACITY MEASURE 1 Gill 5 Fluid Ozs = 1.42 Decilitres 1 Pint 4 Gills (20ozs. Avoir of water) = 0.568 Litre 1 Quart 2 Pints = 1.136 Litres 1 Gallon 4 Quarts (10lbs.Avoir of water) = 4.5459631 Litres 1 Peck 2 Gallons (8 quarts) = 9.0092 Litres 1 Bushel 4 Pecks (8 gallons) = 3.637 Decilitres 1 Quarter 8 Bushels = 2.909 Hectolitres 1 Minim = 0.059 Millitre 1 Fluid Drachm 60 minims (half oz: 54.6875 grains) = 3.552 Millilitres 1 Fluid Oz (Av) 8 Fluid Drachms (16 av. Drams) = 2.84123 Centilitres 1 Pint 20 Fluid ounces (Avoir) = 0.568 Litre AVOIRDUPOIS WEIGHT 1 Grain = 0.0648 Gram 1 Dram (27half grains)
= 1.772 Grams
1 Ounce (Avoir) 16 Drams (437 half grains) = 28.350 Grams 1 Pound 19 Ounces (7000 grains) = 0.45359243 Kilograms 1 Stone 14 Pounds = 6.350 Kilograms 1 Quarter 28 Pounds (2 stones) = 12.70 Kilograms 1 Cental 100 pounds = 45.359 Kilograms 1 Hundredweight 4 Quarters (112 lb : 8 stones) = 50.80 Kilograms 1 Short Ton 20 Centals (2000 Pounds) = 907.185 Kilograms 1 Ton (2240 lbs) 20 Hundred Weight = 1016 kilos = 1.0160 Tonnes
IDEAL INTERNATIONAL, 4 SALAMONS WAY, FERRY LANE, RAINHAM, ESSEX RM13 9UL
IDEAL INTERNATIONAL
HAZARDOUS GOODS GUIDE Page 1 of 2
Class Description 2.1 2.2 2.3 3.1 3.2 3.3
4.1 4.2 4.3 5.1 5.2 6.1 8 9
2.1 Flammable Gas
2.2 Non Flammable Gas
2.3 Toxic Gas
3.1 Flammable 3.2 Liquids 3.3
4.1 Flammable Solid
4.2 Spontaneously Combustible
IDEAL INTERNATIONAL, 4 SALAMONS WAY, FERRY LANE, RAINHAM, ESSEX RM13 9UL
HAZARDOUS GOODS GUIDE Page 2 of 2
Class Description 2.1 2.2 2.3 3.1 3.2 3.3
4.1 4.2 4.3 5.1 5.2 6.1 8 9
4.3 Dangerous When Wet
5.1 Oxidising Agents
5.2 Oxidising Peroxide
6.1 Toxic
8 Corrosive
9 Miscellaneous Hazard
= Compatible = Cannot Load Together = Check With Ideal International
