IDEAL INTERNATIONAL

“FOR THE COMFORT FACTOR”

CONTENTS

1/ Company introduction 18/ Indian Sub Continent

2/ Mission Statement 19/ North Africa

3/ Office contact 20/ West Africa

4/ Customer Care Policy 21/ South Africa

5/ Quality Policy 22/ Middle East

6/ Environmental Policy 23/ USA

7/ Ethical Policy 24/ Canada

8/ AEO 25/ Argentina

9/ Guarantee 26/ Brazil

10/ Awards page 1 27/ Australasia

11/ Awards page 2 28/ Europe

12/ Awards page 3 29/ Export Receiving Depots

13/ Sea Freight 30/ Container Guide

14/ Air Freight 31/ Conversion Guide

15/ Far East 32/ Hazardous Goods Guide

16/ China

17/ India

COMPANY INTRODUCTION

Today’s business is built upon an International economy – a trading

environment where success depends largely upon a reliable and professional

transportation network, Ideal International offers a specialised freight

forwarding service to meet this vital need.

Our team of skilled and highly motivated staff specialise in every area of

logistics. Ocean and Air, Import and Exports, Overland Trailer movements,

Customs Brokerage, Warehousing and Distribution.

Always at the leading edge, Ideal International has achieved its commanding

position by listening, understanding and consistently delivering high quality,

cost effective services designed to meet the present and future needs of its

Customers.

Industry leading service standards are driven by a total commitment to

quality. Rigorous implementation of major programmes throughout the

organisation ensures that Ideal International provides a seamless extension

of the high standards of its Customers.

Steve Rohleder F.inst F.P. MILT

Director

IDEAL INTERNATIONAL

MISSION STATEMENT

To offer an excellent and professional service in the

transportation of our customers cargo and to ensure

the arrival at the correct destination, at the designated time,

at a competitive price. Our aim is to develop a business

partnership with our customers and to offer them the “

COMFORT FACTOR” on all their shipping requirements

and be among the 21st century leaders in the industry by

building on strong international presence.

IDEAL INTERNATIONAL 4 SALAMONS WAY

FERRY LANE

RAINHAM

ESSEX RM13 9UL

TEL : 01708 526941 FAX : 01708 552964

WEB SITE : www.idealforwarding.co.uk

Mr Steve Rohleder – Operations Director Email : srohleder@ideal-forwarding.co.uk Skype : Steve-Ideal

Mr John Bone – Managing Director Email : jbone@ideal-forwarding.co.uk

Mrs Sue Bone – Financial Director Email : sbone@ideal-forwarding.co.uk

Adrian Stewart – Operations Manager Email : astewart@ideal-forwarding.co.uk Skype : Adrian-Ideal Danny Mott – Senior Clerk Email : dmott@ideal-forwarding.co.uk Skype : Danny-Ideal

Daniel McAllister – Senior Clerk Email : dmcallister@ideal-forwarding.co.uk Skype : Daniel-Ideal Daniel May – Office assistant Email : dmay@ideal-forwarding.co.uk Moira Barber – Sales Manager Email : moirab@ideal-forwarding.co.uk Skype : Moira.Barber1 Sylvia Baglin –Accounts Manager Email : sbaglin@ideal-forwarding.co.uk

CUSTOMER CARE POLICY

OF IDEAL INTERNATIONAL

Our Policy is to :

Communicate with customers at all levels

Understand customer requirements

Stay ahead of industry service norms

Train all of our staff to the highest level

Optimize use of IT systems

Maximise the profitability of our customers and ourselves

Ensure all documents are correct and promptly sent to customer

Respond quickly to all quotes, queries and questions

Carry out our business in an ethical and environmental friendly manner

Advise customers of any delay or errors

Record, investigate and resolve all customer complaints

Ensure we always meet customer requirements

Quality Policy

Quality Policy The management of Ideal International are dedicated to providing the highest possible standards of quality for its products and are dedicated to maintaining a Quality and Environmental Management system which ensures that its products meet customer requirements within agreed parameters of cost, Quality and Delivery. This is achieved by the use of Key Performance Indicators to measure the conformance to the above criteria and use this information as drivers for the Continuous Improvement throughout the Company. The company’s Quality and Environmental Management system concentrates upon error prevention, by investigating processes, identifying errors and opportunities for errors and implementing corrective and preventative action to correct and avoid such occurrences.

The company defines quality as the conformance of its products to established and documented requirements derived from Client needs, employee expertise and experience. Systems are open to constant examination and review by all company personnel and approved third parties enabling observations to be made and incorporated, which provide for continuous improvement. The company is proud of its good reputation for responsible practices and dedicated Client care, which are a result of the company’s ethical culture, skilled committed staff, and quality control over its services and products. It is the company’s policy to seek to operate to these standards continuously and to implement and operate fully the BS EN ISO 9001: 2008 quality assurance standard and BS EN 14001:2004, environmental standard through registration and annual review. Suppliers to the company will be actively encouraged to improve the quality and reliability of their services and products. The company complies with all legislation relevant to its particular industry sector together with the Health and Safety at Work Act 1974. Ideal International has identified the need to pursue responsible policies towards the community and that the interests of industry will not be served at the expense of the environment. It is the company’s belief that, in applying these Standards, policies and procedures it will be able to operate to the requirements of its Clients and industry accordingly.

Environmental Policy

The management team of Ideal International have recognised that good environmental practice is vital to the survival and posture of both company and that of customers and suppliers and combined prosperity.

In order to take full advantage of the potential this offers, the company has implemented and maintains an Environmental Management System based on the requirements of ISO 14001 - 2004. Our policy towards the effective management of the environment is as follows:

We will, at all times, comply with mandatory legal requirements for all activities and processes carried out on the Rainham site and use whatever influence we can to promote the same to all suppliers and sub-contractors performing activities on our behalf, whether on or off site.

We intend as a primary objective to continually reduce and, wherever possible, prevent pollution resulting from the company's activities and processes.

We will utilise the full potential of the work force by providing all necessary training and a working environment that promotes safe and clean working practices.

We shall continually monitor our activities and processes in order to ensure efficient use of resources and to identify actual or potential sources of pollution with a view to implementing controls and necessary emergency response procedures thus minimising waste generation, environmental impact and nuisance to neighbours.

On an annual basis, we will review the environmental performance of the company in order to: i) Ensure compliance with the requirements of legislation and this policy; ii) Identify areas for improvement, set specific objectives for the company and, wherever

possible, target dates for achievement.

In addition to this policy being displayed and distributed to all our employees, copies will be made available to any organisations or individuals without prejudice who make such a request.

Ethical Policy of

Ideal International

We strive to develop mutually rewarding relationships with our employees, partners and suppliers.

Our values are: Employees We value our employees and promote diversity in our workplace, and we create an environment where employees understand standards of ethical conduct and abide by those standards. Integrity We manage our services with honesty, efficiency and reliability, and ensure that all our suppliers also have high ethical standards. Responsibility Provide a mechanism for employees to confidentially and/or anonymously communicate breaches in ethical or inclusive behavior without fear of retribution or retaliation We champion safe and healthy environments for the communities in which we operate and work hard to sustain loyal relationships with our employees and customers.

Diversity Creating an organisation with best in class representation of all types of people along all dimensions of diversity

Training Supply training and education to ensure all employees are commitment to ethical conduct, diversity and inclusion.

AEO (Authorised Economic Operator)

Ideal International have been awarded the full AEO certificate (AEOF), effective 21st January 2011. It confirms that our roll in the international supply chain is secure and our customs controls are procedures are efficient and compliant to the highest EU standards. At this time there are only 229 European Commissions database listed as holders of an AEOF certificate in the UK. We are very proud to become a member of such an elite group of companies. The introduction of AEO was the EC’s response to the need to secure international supply chain. Currently discussions are underway to have mutual recognition with USA programme - Customs-Trade Partnership Against Terrorism (C-TPAT) and the development of the Safe framework of standards in the World Customs Organisation. To obtain an AEOF certificate we were audited against strict requirements, which confirms we are financially sound, complaint with customs requirements, and are deemed to have high standards in security and safety standards within the supply chain You can therefore be assured we are a ‘secure’ trader and thus a reliable trading partner, and look forward continuing our business relationship.

OUR AWARDS Ideal International is a leading company in freight services which has been recognised by a number of awarding bodies. Our latest award is from BIFA as a finalist in the Freight Service Awards 2010.

We continue to be seen as an excellent company in a range of freight forwarding operations throughout the world.

Be sure to check back to this page to see our latest awards as we are sure our success will continue.

BIFA Ocean Freight Award 2010

IFW Customer Care Award 2009

Thames Gateway Customer BIFA Ocean Freight Award

Service Finalist 2009 2009

Thames Gateway Customer Service BIFA Ocean Freight Award BIFA Young Freight

Award 2008 2008

Forwarder's Award 2007

IFW Customer Care Award 2007 IFW Innovations Award 2006

BIFA Supply Chain Management Award BIFA Deep Sea Award BIFA Deep Sea Award

2007 2006

2007

BIFA Freight Service Award 2005

IDEAL INTERNATIONAL

UNITED KINGDOM EXPORT RECEIVING TERMINALS

WEST MIDLANDS EAST MIDLANDS YORKSHIRE YORKSHIRE

IDEAL INT C/O

Confill (Midlands) Ltd

Units 1 & 2

Union Road

Oldbury

West Midlands

B69 3EX

Tel : 0121 544 3222

Fax : 0121 544 1119

IDEAL INT C/O

T H Ford Freight Services

147 Draycott Road

Breaston

Derbyshire

DE72 3DB

Tel : 01332 872215

Fax : 01332 875199

KING SERVICE

AUSTRALIA

NEW ZEALAND

SOUTH AFRICA

IDEAL INT C/O

Viamaster Transport

Leeds Containerbase

Valley Farm Way

Wakefield Road

Storuton Leeds

LS10 0HG

IDEAL INT C/O

H & A Transport

Unit 4

Towngate Bus Centre

Cross Green I.E.

Leeds

LS9 0HG

Tel : 0113 244 6418

Fax : 0113 242 8528

NORTH EAST NORTH WEST NORTH WEST

IDEAL INT C/O

Eric Short Haulage

Brunswick Indus Estate

Brunswick Village

Newcastle NE32 4NP

TEL : 0191 217 0909

FAX : 0191 217 0405

KING SERVICE

AUSTRALIA

NEW ZEALAND

SOUTH AFRICA

IDEAL INT C/O

Cargo Handling Services

Central Park T.E.

Westinghouse Road

Trafford Park

Manchester

IDEAL INT C/O

Transwift Freight

Services

Scott Industrial Park

Shed 9 - 10

Fishwick Street

Rochdale OL16 5NA

Tel : 01706 713844

Fax : 01706 713824

LONDON EAST LONDON WEST BRISTOL SOUTHAMPTON

IDEAL INT C/O

ICC Warehousing

The Anglia Centre

Blackwater Close

Fairwiew I.E.

Rainham Essex

RM13 8UA

Tel : 01798 524311

Fax : 01708 555383

IDEAL INT C/O

Godwin Transport Ltd

Falcon Way

North Feltham T.E.

Feltham

Middlesex

TW14 0UQ

Tel : 0208 844 2121

Fax : 0208 751 3539

IDEAL INT C/O

Anstey’s Transport

Unit 2

London Warehouse

Greensplot Road

Chittening

Bristol

BS11 0YE

Tel : 0117 982 3111

Fax : 0117 982 5111

IDEAL INT C/O

Mellfields Ltd

Unit 2 11 Oriana Way

Nursling I.E.

Nursling

Southampton SO16 0YU

Tel : 02380 779980

Fax : 02380 778180

PLEASE NOTE ALL GOODS MUST BE BOOKED INTO EACH RECEIVING DEPOT AND MUST BE ACCOMPANIED WITH A STANDARD SHIPPING

NOTE AND PRE ADVISED TO IDEAL INTERNATIONAL AT RAINHAM

IDEAL INTERNATIONAL FOR THE

“COMFORT FACTOR”

IDIDEAL INTERNATIONAL

CONTAINER GUIDE DIMENSION (NOMINAL)

TYPE OF CONTAINER

INTERIOR

DIMS

(MM)

DOOR

OPENING

(MM)

LOAD

CAPAC

-ITY

(cbm)

CARGO

LOAD

-ABLE

(cbm)

MAX

PAYLOAD

(kg)

CON

-TAINER

WEIGHT

(kg)

MAX

GROSS

WEIGHT

(kg)

20FT DRY CONTAINER

IDEAL INT

L : 5,897

W : 2,348

H : 2,385

W : 2,337

H : 2,272

33.0

21,710

2,290

24,000

40FT DRY CONTAINER

IDEAL INT

L : 12,031

W : 2,348

H : 2,272

W : 2,337

H : 2,272

67.4

26,710

3,770

30,480

40ft HIGH CUBE DRY

CONTAINER

IDEAL INT

L : 12,301

W : 2,348

H : 2,690

W : 2,337

H : 2,577

76.0

26,490

3,990

30,480

40FT ALUM- DRY

CONTAINER

IDEAL INT

L : 12,031

W : 2,344

H : 2.382

W : 2,337

H : 2,280

67.3

27,530

2,950

30,480

20FT STEEL REEFER

CONTAINER

IDEAL INT

L : 5,455

W : 2,290

H : 2,262

W : 2,290

H : 2,227

28.3

26.4

21,040

2,960

24,000

40FT ALUM – REEFER

CONTAINER

IDEAL INT

L : 11,556

W : 2,290

H : 2,238

W : 2,290

H : 2,204

59.2

55.3

27,960

4,520

32,480

40FT HIGH CUBE ALUM

REEFER CONT

IDEAL INT

L : 11,585

W : 2,290

H : 2,238

W : 2,290

H : 2,491

67.0

64.3

28,340

4,160

32,500

40FT HIGH CUBE STEEL

REEFER CONT

IDEAL INT

L : 11,583

W : 2,290

H : 2,538

W : 2,290

H : 2,508

67.3

63.3

27,700

4,800

32,500

20FT OPEN TOP

CONTAINER

IDEAL INT

L : 5,898

W : 2,346

H : 2,354

W : 2,338

H : 2,244

32.6

21,550

2,450

24,000

40FT OPEN TOP

CONTAINER

IDEAL INT

L : 12,022

W : 2,346

H : 2,244

W : 2,337

H : 2,244

66.4

26,460

4,020

30,480

20FT FLAT RACK

CONTAINER

IDEAL INT

L : 5,958

W : 2,236

H : 2,077

25.0

27,760

2,720

34,000

40FT FLAT RACK

CONTAINER

IDEAL INT

L : 11,986

W : 2,236

H : 1,968

52.7

39,020

5,980

45,000

CONVERSION GUIDE LINEAL MEASURE

1 Inch …… = 25.400 Millimetres

1 Foot 12 inches = 0.30180 Metre

1 Yard 3 feet (36 inches) = 0.914399 Metres

1 Fathom 6 feet ( 2 yards) = 1.8268 Metres

1 Pole 5 half yards (16 half feet) = 5.0292 Metres

1 Chain 100 links (22 yards : 66 ft : 4 pls) = 20.1168 Metres

1 Furlong 40 poles (220 yards : 660 feet) = 201.168 Metres

1 Mile 8 furlongs (1760 yards : 5280 ft) = 1.6093 Kilometres

SQUARE MEASURE

1 Square Inch …… = 6.4516 Sq. Centimetres

1 Square Foot 144 Square Inches = 9.2903 Sq. Decimetres

1 Square Yard 9 Square Feet (1296 sq.ins) = 0.836126 Sq. Metres

1 Pearch (sq pole) 30 half Square Yards (272 half

sq.ft)

= 25.293 Sq.Metres

1 Square Chain 16 Perches (484 sq yards) = 4.068 Area

1 Rood 40 Perches = 10.117 Area

1 Acre 4 Roods (10 sq.chns : 4840 sq yds) = 0.40468 Hectare

1 Square Mile 640 Acres = 259.00 Hectares

CUBIC MEASURE

1 Cubic Inch 16.387 Cubic Centimetrs = 16.387 Millimetres

1 Cubic Foot 1728 Cubic Inches = 0.028317 Cubic Metre

1 Cubic Yard 27 Cubic Feet (46.656 cub.ins) = 0.764553 Cubic Metre

40 Cubic Feet 1 Shipping Ton = 1.13268 Cubic Metres

1 Petrograd Standard 165 Cubic Feet (Timber) = 4.672 Cubic

Metres

LIQUID AND CAPACITY MEASURE 1 Gill 5 Fluid Ozs = 1.42 Decilitres

1 Pint 4 Gills (20ozs. Avoir of water) = 0.568 Litre

1 Quart 2 Pints = 1.136 Litres

1 Gallon 4 Quarts (10lbs.Avoir of water) = 4.5459631 Litres

1 Peck 2 Gallons (8 quarts) = 9.0092 Litres

1 Bushel 4 Pecks (8 gallons) = 3.637 Decilitres

1 Quarter 8 Bushels = 2.909 Hectolitres

1 Minim = 0.059 Millitre

1 Fluid Drachm 60 minims (half oz: 54.6875 grains) = 3.552 Millilitres

1 Fluid Oz (Av) 8 Fluid Drachms (16 av. Drams) = 2.84123 Centilitres

1 Pint 20 Fluid ounces (Avoir) = 0.568 Litre

AVOIRDUPOIS WEIGHT

1 Grain = 0.0648 Gram

1 Dram (27half

grains)

= 1.772 Grams

1 Ounce (Avoir) 16 Drams (437 half grains) = 28.350 Grams

1 Pound 19 Ounces (7000 grains) = 0.45359243 Kilograms

1 Stone 14 Pounds = 6.350 Kilograms

1 Quarter 28 Pounds (2 stones) = 12.70 Kilograms

1 Cental 100 pounds = 45.359 Kilograms

1 Hundredweight 4 Quarters (112 lb : 8 stones) = 50.80 Kilograms

1 Short Ton 20 Centals (2000 Pounds) = 907.185 Kilograms

1 Ton (2240 lbs) 20 Hundred Weight = 1016 kilos = 1.0160 Tonnes

IDEAL INTERNATIONAL

HAZARDOUS GOODS GUIDE Page 1 of 2

Class Description 2.1 2.2 2.3 3.1

3.2

3.3

4.1 4.2 4.3 5.1 5.2 6.1 8 9

2.1 Flammable

Gas

2.2 Non

Flammable

Gas

2.3 Toxic Gas

3.1 Flammable

3.2 Liquids

3.3

4.1 Flammable

Solid

4.2 Spontaneously

Combustible

HAZARDOUS GOODS GUIDE Page 2 of 2

Class Description 2.1 2.2 2.3 3.1

3.2

3.3

4.1 4.2 4.3 5.1 5.2 6.1 8 9

4.3 Dangerous

When Wet

5.1 Oxidising

Agents

5.2 Oxidising

Peroxide

6.1 Toxic

8 Corrosive

9 Miscellaneous

Hazard

= Compatible = Cannot Load Together = Check With Ideal International