IBM NetcoolOperations Insight

Applications and services are the face of every business, and success hinges on the IT and network infrastructure that support them. Failure to manage your environment puts revenue, reputation and customer satisfaction at risk. There is also intense pressure on IT to keep up with the increased pace of innovation through agile delivery of new applications and evolution toward hybrid cloud.

These two requirements —agility and trustworthy operations—often present opposing requirements. Without the right tools and process in place they can be difficult, if not impossible, to achieve. Not only have the IT infrastructure and network environments become more complex and dynamic, the volume of operations data has exploded and there is little tolerance for outages or poor end user experience. Operational silos with no end-to-end visibility and multiple monitoring tools add to the complexity, making it difficult to detect problems and bringing additional costs and inefficiencies.

IBM® Netcool® Operations Insight is an analytics-driven operations center providing cross domain, correlation, enrichment and consolidation of millions of alerts/alarms and operational data into a single operational view. IBM Netcool Operations Insight empowers operations teams through real-time and historical analytics that can help identify, isolate and resolve problems before they affect business operations.

Effective, efficient and reliable Powered by IBM Tivoli® Netcool/OMNIbus and the transformative capabilities of cognitive analytics, Netcool Operations Insight can help boost operational effectiveness, efficiency and reliability by accelerating the operations management lifecycle. Through built-in expertise gained from decades of experience, Netcool Operations Insight can help improve the time it takes to detect problem events, remove irrelevant noise or events and consolidate events into actionable insights. With this information, Netcool Operations Insight can help IT staff analyze and prioritize events based on their impact, delegate them to the right subject matter expert or automate and fix when possible.

Accelerate the Operations Management Lifecycle

OpsCenter provides improved efficiency with:• enhanced automation, enrichment, and correlation of events;• SNMP Data Mediator that processes 3,000 events per second on a

multi-core machine, 4X faster than Netcool;• high-speed event bus that can be expanded to handle larger loads by

adding additional nodes for scalability;• and the ability to send traps to multiple locations, while only one will

forward the event onward to the end user.

gen-E implements IBM NOI so our clients can:

Optimize operational effectiveness, efficiency and reliability

Gain greater visibility into IT and network health through a consolidated view and cognitive analytics

Increase agility through event-driven guidance, automation and notifications

Netcool Operations Insight: The manager of managersLong incident diagnosis and resolution time can lead to missed goals, spiraling costs and client dissatisfaction. Yet the MTTR for application-related problems alone is often 3 to 6 hours.1 Netcool Operations Insight offers a variety of capabilities including consolidated event management, analytics and IT and network management.

Consolidate events and alarms Islands of operations focused on individual applications or infrastructure domains can make it nearly impossible to identify and prioritize business-impacting incidents. Designed to collect, correlate and consolidate millions of events and alarms from your on-and off-premise environments, Netcool Operations Insight offers a central point to view events, topology, availability, and performance and configuration data. This puts the most critical information—such as availability status, worst-case key performance scenarios, in-context events and configuration change details—front and center.

Spot emerging problems rapidly with analytics Netcool Operations Insight applies event search and cognitive event analytics to help organizations become more efficient across the operations lifecycle. Near real-time analytics can help reduce noise and prioritize critical events and alarms for early detection and shortened MTTR. In addition, machine learning capabilities applied to historical event data can provide context to help identify hidden hot spots and emerging problems, visualize events occurring with frequency- and group-related incidents.

Streamline performance management with automation By combining end-to-end visibility with data-driven insights, Netcool Operations Insight can help organizations better maintain business and customer expectations for availability and performance. Automation capabilities help further strengthen reliability and agility through consistent, timely responses to events. Event-driven guidance prompts the right activity to fix the most important issues through recommended actions and prefilled context for delegation. And with automated notifications, IT staff won’t miss critical, actionable alerts.

Effective

With greater insights into their environment, an IT services provider was able to double the size of its managed envi-ron-ment while reducing the

number of events.2

Efficient

With the help of IBM, a large telco unified their service man-agement, saving an estimated USD 300,000 annually from operational efficiency gains.3

Reliable

IBM Netcool capabilities have helped IBM become a recog-

nized industry leader in opera-tions management solutions.4

1 Application Performance Monitoring (APM) 2015, “Industry challenges, State of the Art, and the Case for Unified Monitoring,” http://info. appdynamics.com/rs/031-WIX-618/images/EMA-Unified-Monitoring-APM-Tools-Survey-June-2015.pdf2 https://www.youtube.com/watch?v=8qn6houXOtk&list=PLvf7fAKkc_hKhMo8LORXizi8WXwV3fYGd&index=93 https://www.youtube.com/watch?v=iJ3W8wwxBrY&list=PLvf7fAKkc_ hKhMo8LORXizi8WXwV3fYGd&index=74 https://www.ibm.com/blogs/cloud-computing/2016/12/6-years-running-ibm-leader-gartner-oss-magic-quadrant/

Why IBM?The role of operations has become increasingly challenging. Since the success of your business relies on your IT and network infrastructure, operations need to support availability and quality of the applications at all times. Used by thousands of organizations across the globe, Netcool Operations Insight combines the market leading capabil-ities of IBM Event Management with the transformative capabilities of IT Operations Analytics in a single solution. Part of IBM’s leading IT service management portfolio, Netcool Operations Insight can easily extend across IBM and third-party solutions for the broadest management available. Netcool Operations Insight offers hundreds of out-of-the-box integrations, with included domain intelligent event reduction rules across IT and network infra-structures.

Maximize Visibity and Control of your Network with Operations InsightIBM Netcool Operations Insight consists of an operations management solution focused on monitoring the health and performance of IT and network infrastructure across local, cloud and hybrid environments. Netcool Operations Insight incorporates strong event management capabilities, and leverages real-time alarm and alert analytics, combined with broader historic data analytics. You can optionally extend this base solution by adding network management, performance management, and service management solution extensions.

Operations Management for Operations InsightThe Netcool Operations Insight base solution is known as Operations Management for Operations Insight, an operations management solution focused on monitoring the health and performance of IT and network infrastructure across local, cloud and hybrid environments. Operations Management incorporates strong event management capabilities, and leverages real-time alarm and alert analytics, combined with broader historic data analytics.

Networks for Operations InsightNetworks for Operations Insight is an optional solution extension that can be added to a deployment of Operations Management to provide service assurance in dynamic network infrastructures. The capabilities of Networks for Operations Insight include network discovery, visualization, event correlation and root-cause analysis, and configuration and compliance management. It contributes to overall operational insight into application and network performance management.

Performance Management for Operations InsightPerformance Management for Operations Insight provides comprehensive and scalable visibility of network traffic with visualization and reporting of network performance data for complex, multivendor, multi-technology networks. The end user is able to visualize flow across selected interfaces, display performance anomaly events in the Tivoli Netcool/OMNIbus Event Viewer, and view performance anomaly and performance timeline data in the Device Dashboard.

Service Management for Operations InsightService Management for Operations Insight provides operations teams with complete up-to-date visibility and control over dynamic infrastructure and services. Service Management lets you query a specific networked resource, and then presents a configurable topology view of it within its ecosystem of relationships and states, both in real time and within a definable time.

Operations Management for Operations Insight

IBM Tivoli Netcool/ OMIbus

IBM Tivoli Netcool/Impact

IBM Operations Analytics - Log Analysis

Event Analytics

Event Search

IBM Connections Integration

Networks for Operations Insight

IBM Tivoli Network Manager IP Edition

IBM Tivoli Netcool Configuration Manager

Network Health Dashboard

Device Dashboard

Topology Search

Performance Management for Operations Insight

IBM Network Performance Insight

Service Management for Operations Insight

IBM Agile Service Manager

Netcool Operations Insight Bundles

gen-E is a leading advanced analytics and service assurance software and professional services company for service providers and companies with large, complex networks. We enable our clients to dramatically reduce costs, improve efficiency and deliver higher quality service by providing greater visibility, control and automation of their operational systems. Learn More at: www.gen-E.com

gen-E Software and Services help you take the steps today to manage tomorrow’s environment.

Reference ArchitectureLeverage best-of-breed products, including the IBM® ITSM suite, along with best practices and industry standards based on over 250 implementations

GEN-E PRODUCTS

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gen-E Products Service Assurance software

with advanced analytics helps businesses take action on

performance indicators

Managed ServicesRemote end-to-end IT infrastructure management & support ensures success post-implementation

Professional Services/Training

Full service consulting, environment assessment, integration and custom development, and formal

training for all levels of network management staff

gen-E clients maximize existing investments in technology, reduce operating expenses and improve efficiency.

Improve EfficiencyImprove the efficiency and effectiveness of Netcool investments with speedy event

processing, improved fault isolation, and

enhanced automation, enrichment, and

correlation of events.

Reduce OpExEliminate redundant systems and reduce Netcool maintenance costs while minimizing manual engagement to reduce the total cost of

ownership.

Truly Unified ViewReplace outdated visualizations with

a unified view of all customer and network data from across the

entire business, providing a real-time, end-to-end

view to all corporate users for a more unified customer experience.