Product & Supply Chain Improvement

IAQG Council Moscow, Russia

23 May 2013

Content: •  Team Composition •  PSCI Strategic Objectives •  SCMH Status

o  Introduction to SCMH and Content o  Writing Team Progress o  SCMH Hit Counter and Survey Results o  How to access the SCMH

•  Status of PSCI 2013 Tactical Objectives •  Summary & Support Needed

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Product & Supply Chain Improvement Team composition:

Sector Leaders • Bernard Lauras (Airbus) • Dale Gordon (Aerojet) • Christian Buck (Safran) • Deborah Oberhausen (UTC) • Motoko Iwadare (MHI) interim

•  Until Shuji Komori (FHI) is replaced

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IAQG Contractors • Darryl Hue • Susan Parsons

International Leader • Bernard Lauras (Airbus)

No change

Product & Supply Chain Improvement strategic objectives

•  Reduce the number of customer specific requirements flowed to the supply chain

•  Increase confidence that being 9100 series certified will improve quality and delivery performance and reduce surveillance costs

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Focus on “How” through SCMH

91XX Requirements

91xx 9131

9103 9102

SCMH Guidance material, tools, training

Includes

Providing guidance material and best practices on how to meet requirements and

achieve objectives

Inputs for new revision of 91XX

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SCMH Project Status

Recently Published/Updated (since last IAQG meeting) •  Chapter 1: Sales, Master Scheduling & Sequencing Overview

(additional material completing existing one) – Nov 12

•  Chapter 3: 9115 Software Guidance Material (three additional sub-sections completing existing material) – Dec 12

•  Chapter 7: Managing Product and Process Variation in Support of 9103 Guidance Material – Updated Oct 12

•  Chapter 11: Delivery Metrics Definition Guidance (New section) – Nov 12

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SCMH Project Status

Active projects, publication prior to next IAQG meeting •  Chapter 5: Planning of Product Realization (possible delay) •  Chapter 8: Advanced Product Quality Planning “APQP”

•  Chapter 10: Counterfeit and Suspect Unapproved Parts Prevention

•  Chapter 11: Process Mapping - VSM based

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Appendices 10. Customer Support (Control of service

operations)

4. Suppliers sourcing selection & approval

2. Contract Requirements & Flow Down

5. Plant, material, skills, capacity planning &

scheduling

6. Order Management and logistic (Internal & external)

1. Sales, Master Scheduling & Sequencing

3. Design & Development

7. Manufacturing and Inspection

8. Supplier operational management and product

validation

9. Control of non conformities, corrective and

preventive actions

•  Requirements & Flow Down Templates

•  Contractual Requirements Review & Management Guidance

•  Supplier Selection and Capability Assessment

•  Product Performance Detailed Assessment Checklists

•  9100 Rev C Deployment Support

•  People Capability PCAP 001 •  Link to ICOP Overview •  9100/SSCA/PPDAC

Comparison

•  9103 Material for Key Characteristics

•  9102 Material for First Article Inspection

•  Foreign Object Debris (FOD)

•  Notification of Change Tool •  Supplier Quality Mgt Basics •  Sub-tier Supplier Control

Management

•  Root Cause Analysis & Problem Solving

•  Control of non conformities

•  Order Management and logistic

•  Work Transfer •  Configuration Mgmt •  Risk Management •  Delivery Metrics Definition

•  Master Scheduling

Work In Progress Available

•  Planning of Product Realization

•  Preventive Action

•  Counterfeit & Suspect Unapproved Parts

•  Special Requirements & Critical Items

•  Software Guidance (9115) •  Quality Aspects of New

Product Development

Future

•  Process Mapping (VSM Based)

•  APQP

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SCMH Hit Counter (May data)

•  68,753 visitors (since start of tracking) - 14,873 since Fall 2012 IAQG Meeting – Doubled from previous 6 months.

•  Downloads since Fall IAQG meeting

- 12,760+ avg. per month – Stable

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SCMH Survey Results 903 as of May 2013 (263 since Sept. 2012)

• 92 % Users found the SCMH “Very Useful”/”Useful” • 81% are “likely”/”very likely” to use the information in

company procedures • 71% are “likely”/”very likely” to share or use the material

with their suppliers • 82% find the SCMH “Easy”/”Very Easy” to navigate. • 94% of users will recommend the SCMH to others

Slight Increase Page 10

SCMH Chapter Hits – May 2013

•  Hits are heavier where more and new material exists, i.e. Training, Forms & Checklists

September 2012

May 2013

Ch.1 Schedule

8% Ch.2 Contract

8%

Ch.3 Design 10%

Ch.4 Sourcing 9%

Ch.5 Plan 2%

Ch.6 Order 2%

Ch.7 MFG. 15%

Ch.8 Supplier

10%

Ch.9 Non Conf. 9%

Ch.10 Support 1%

Ch.11 Business 19%

Appendix 7%

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Sample SCMH Survey Comments • Happy Customers

•  “thank you team IAQG” Feb 2013 •  “This is a very excellent hand book with clarity for

performance of the QMS” Dec 2012 •  “As a registrar AEA Lead Auditor, I can influence and recommend the

use of the handbook by the client to assist them in process improvement.” Dec 2012

• Recommendations •  “Less color or printer friendly format. Everything is very nicely done,

thank you.” Nov 2012 •  “more languages like Spanish or French” Jan 2013 •  “Chapter 5 & 6 examples would be helpful” Jan 2013

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How to access SCMH ?

www.iaqg.org

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How to access SCMH ?

Direct access to SCMH page:

www.iaqg.org/SCMH

How to access SCMH ?

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Detailed content and direct access to procedures, training presentations, templates, forms, etc

How to access SCMH ?

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Ask questions, comment on content, etc. Don’t forget to give your name if you expect an answer!

2013 Objectives Status

PSCI Define a way of working to support new 9100 revision (provide recommendations about future content). Target End Feb 13 Provide first inputs to Requirement stream: Target: July 13

PSCI Publish 4 new SCMH sections

PSCI Identify better process to select future SCMH sections (based on need / added value for the industry, level of available supports, etc): Target date: Montreal IAQG

PSCI

Review mechanism to identify if and how to subcontract SCMH related activities (step approach based on value / availabilities of resources and S/C costs): Target date: First ideas Moscow IAQG, completed Montreal IAQG

PSCI Launch SCMH webinar awareness pilots and propose plan for further development based on users feedback: Target Montreal IAQG

2013 Tactical Objectives Product Supply Chain Improvement

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On plan

Off plan, but recoverable

Off plan, not recoverable

Legend

Propose improvement of 9100 to Reqts stream • Actions agreed in Moscow F2F mtg

•  Map existing SCMH Sub Chapters to associated 9100 chapter •  Identify ISO (non bold) and 9100 (bold) requirements •  Identify if missing requirements and/or need to clarify/complement 9100

content

• Topics already identified as potentially to be amended in the standard:

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•  Work transfer •  FOD •  Counterfeit/unapproved parts •  Scrapping •  Requirements flow down and

compliance verification •  APQP/PPAP

•  Configuration management •  Project management for

small companies •  Qualification / Competencies

(evaluation and management of competencies

A. Collect SCMH topics of interest 1.  Send letter once a year to members requesting topics of interest

(Identify current topics for awareness) 2.  Update existing SCMH survey by adding specific question

regarding new potential topics of interest, rationales, and point of contact if volunteering to support.

3.  Add a survey paragraph to the IAQG newsletter.

B. Validate future projects 1.  SCMH team to analyze survey results and propose topics 2.  Prioritize projects, evaluate added value vs efforts required to

produce, and clarify scope for those selected 3.  Share the selected topics with the SWG prior to launch.

C. Promote the Project within Sectors and IAQG community to populate project team and launch with adequate support

Identify process to better select future SCMH sections

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•  Basic rules: •  No contractor to lead project team •  Contractors to be used only when determined to be

necessary by SCMH team (facilitate, edit, collaborate, advise, etc.).

•  All contractors to have a statement of work for each project

•  Exceptions to be limited to the minimum and to be managed on case by case basis

Review mechanism to identify if and how to subcontract SCMH related activities

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•  Scope: Webinars (or SCMH Awareness Forum Discussion •  Format: 1 hour

•  10min: Overall presentation of SCMH •  50 min: Zoom on one section (5 to 10 pages presentation

and open discussion) •  First pilots prior to Montreal

•  Sub-tier Supplier Management •  FOD

Launch SCMH webinar awareness pilots and propose plan for further development

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•  Improve method for gathering data from SCMH users •  First time visitors •  First download of a SCMH material (requiring e-mail

address registration) •  Asking few questions about industry, business, how got

knowledge of SCMH, etc. •  Allowing generating e-mail listing of users

•  Improve reporting to IAQG and sectors on status and content of projects

Need to continuously improve alignment between SCMH content and industry expectations/added value

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Summary and support Needed •  SCMH usage is increasing with increased satisfaction from

users •  SCMH material development continues •  Help us to reinforce the SCMH by providing direct support •  Express your ideas regarding content and volunteer on

future projects •  Communicate awareness of the SCMH throughout your

companies and your supply chain! •  Use the SCMH Survey and provide feedback

•  PSCI team aligning its activities to the new IAQG strategy in coordination to other streams

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Questions ?