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Prepared by:Tim Lee – Chair IAQG OPMTThe Boeing CompanyOctober 10, 2013
International Aerospace Quality Group (IAQG)Other Party Management Team (OPMT)
Quality Management SystemCertification
Montreal - Conference
Page 2
Purpose & Topics
Purpose:
• To provide an overview of the Industry Controlled Other Party (ICOP) AS9100/9110/9120 Quality Management System (QMS) certification oversight processes
• Describe how organizations can prepare for an audit and the value of ICOP certification
Agenda Topics:
• 9100 Series Standards & Document Relationship
• What is ICOP
• Other Party Management Team (OPMT)
• Audit Preparation and ICOP Value
• Summary
• Q & A
Page 3
9100 Series of Standards Quality Management Systems
• EN/AS/JISQ 9100 - Requirements for Aviation, Space and Defense Organizations
• Organizations that design, develop and/or produce aviation, space and defense products; and by organizations providing post-delivery support.
• EN/AS/SJAC 9120 - Requirements for Aviation, Space and Defense Distributors• Organizations that procure parts, materials and assemblies and resell these
products to a customer in the aviation, space and defense industries.
• EN/SJ9110 - Requirements for Aviation Maintenance Organizations• Organizations whose primary business is providing maintenance, repair and
overhaul services for aviation commercial and military products; and original equipment manufacturers.
9120 (Distributors)
9100 (General)
9110 (Maintenance)
9101Audit
Process
ICO
P C
ertification Schem
eB
est practices
Quality Management System
9103Key Char.
Oversight of Certification Scheme9104-1 (organization) 9104-2 (surveillance/certs) 9104-3 (auditors)
9102FAI
9107DDA
9114Direct ship
9131N/C Doc
RE
QU
IRE
ME
NT
SS
tra
teg
y S
tre
am
PR
OD
UC
T &
SU
PP
LY
CH
AIN
S
tra
teg
y S
tre
am
Maintenance of stds issue
d by IAQ
G(IA
QG
10
3)
People Capability documents (PCAP001) & structure (skills matrix)
Pe
op
le
Ca
pa
bili
ty
Str
ate
gy
Str
ea
m
IAQG OWNERS Data TypeDATA
RequirementsStandards / Technical Reports
9115Software
9132Marking
9133Sup.Qual.
9134Sup risk
9137AQAP align.
9162Operator Self Verif
Supply Chain Management Handbook (SCMH)
Sales & Scheduling
Requirement Flow down
Design & Developm’t
Plant, skills &
planning
Manufact. &
Inspection
SupplierMgt.
Control of N/C mat’lC/A & P/A
Order Mgt & logistics
Customer Support
Sourcing selection
BusinessProcesses
1 2 3 4 5 6 7 8 9 10 11
IAQG Document Relationship
4
Page 5
WHAT IS ICOP?
• ICOP is a globally harmonized 9100/9110/9120 Aerospace Quality Management System (AQMS) Certification process defined by the IAQG • Industry Controlled:
• The IAQG through each Sector provides direct oversight of all AQMS certification activities
• Other Party:• Certifications activities are conducted by accredited
Certification Bodies (CB) and Authenticated Aerospace Experienced Auditors (AEA) that are recognized through the ICOP process
• ICOP process is managed by the IAQG Other Party Management Team (OPMT)
Page 6
Industry Controlled Other Party
• Our Aviation, Space & Defense sector certification scheme utilizes ISO for basic requirements and supplements ISO with Aviation, Space and Defense (AS&D) unique requirements.
• ISO 9001 as supplemented by 9100
• Certification Criteria is Linked to ISO 17021 and IAF Documents
IAQG OPMT
• Mission:
• Management and oversight of the 9100 series Aviation, Space and Defence Quality Management System certification program.
• Vision:
• A measurable IAQG quality management system certification program that is efficient, recognized and brings benefit to all stakeholders
Page 7
Page 8
Other Party Management Team
Other Party Management TeamOther Party Management Team
OPMTCommittee
IAQG Council
OPMT(Europe)
JRMC(Asia / Pacific)
RMC(Americas)
• AcronymsRMC - Registration Management Committee
OPMT - Other Party Management Team
JRMC - Japan Registration Management Committee
AB - Accreditation Bodies
CB - Certification Bodes
Sector Management Structures
Voting Members;ABs;
CBs; andIndustry
Representatives
Voting Members;ABs;
CBs; andIndustry
Representatives
Voting Members;ABs;
CBs; andIndustry
Representatives
ICOP Criteria
• 9104-001 – Accreditation/Certification Requirements• Certification Structures• Sector Requirements• Recognized Accreditation Bodies (ABs)• Accredited Certification Bodies (CBs)• Authenticated Aerospace Auditors • Auditor Authentication Bodies (AABs) • OASIS database management
• 9104-002- Oversight • Oversight and surveillance process to ensure conformance to
established aerospace industry 9100-series standard accreditation/certification requirements
• 9104-003 – Auditor Authentication & Training• A common process for aerospace auditor training and
authentication to be utilized by all the IAQG sectors
Certification Structures
• Prior to 9100 Series ICOP certification an organization must work with their contracted CB to determine the appropriate AS9104/1 (Appendix B) defined certification structure that supports their internal organization structure.
• Certification Structure options include:• Single Site - Organization having one location
• Multiple Site – QMS with multiple locations, similar processes
• Several Site – Single QMS with several independent sites
• Campus – Single QMS with sites that support same Value Stream
• Complex – Single QMS with combination of the above structures
• A defined structure will assist CBs with the development of a robust and conforming audit program, and provide industry with visibility of the structure within the OASIS database.
Page 11
On-Line Aerospace Supplier Information System (OASIS)
• OASIS Database – 15,000 Sites• Database where all information related to ICOP certifications,
auditors and audit results is stored• Only general information such as Accreditation Bodies,
Certification Bodies, Certified Supplier sites, Approved Auditors is publicly accessible.
• Includes a list of approved Certification Bodies (CB) • Includes a robust Stakeholder Feedback process to Industry
Leaders, Certification Bodies and Document Reps
OASIS LINK
Page 12
Audit Prep
• Preparation• Top Management Commitment
• Obtain Industry Standards: 9100/9110/9120 QMS; 9104-001 Accreditation/Certification; 9101 Assessment Process;
• Update procedures and processes
• Incorporate Customer and Regulatory requirements
• Ensure all personnel have been adequately trained
• Implement “Process Approach”
• Processes identified, interrelationships and linkages defined
• Performance measures & objectives established, supported with metrics
• Actions taken when objectives are not met
• Complete an internal audit to verify conformance
• Address identified non-conformances via robust corrective action process.
Page 13
Audit Prep & CB Selection
• Preparation (continued)
• Conduct Management Review to analyze health of QMS and address resources needed to maintain and improve QMS
• Focus on Customer expectations and address customer complaint
• Personal accountability
• Certification Body (CB) Selection
• Contract with an ICOP approved Certification Body (CB) that is listed in OASIS
• Service Provider
• Competitive Bid Process
• Set high expectations (Add Value)
• Work with CB to prepare for and complete certification process
• Certification Structure Determination
• Stage 1 Audit Prep & Stage 2 Audit
• Corrective Action & Certification Decision
Page 14
ICOP Benefits
• Value of ICOP
• Globally harmonized certification scheme that is recognized by major Aviation, Space and Defense companies
• Supports supplier approval activities with a recognized quality management system certification
• Public database (OASIS) listing all certified organization and their status
• Process approach to conformance assessment
• Analysis of effectiveness
• Focus on exceeding customer expectations
• Supports Customer supplier approval processes
• Reduces redundant QMS Audits
Page 15
Resources
IAQG Website
AAQG Website
Excellent starting points for resources.
Page 16
Resources
AS9104/1 LinkAS9100C LinkAS9101D Link
Page 17
Resources
• 9100 Deployment Page – Numerous Resources
Link:http://www.sae.org/iaqg/organization/requirements.htm
18
Supply Chain Management Handbook (SCMH)
• The SCMH provides guidance material to help continuously improve On Time, On Quality Delivery (OTOQD)
• It is provided at no cost and is available to all levels of the supply chain
• Link: http://www.sae.org/scmh/
Page 19
Summary
• Industry Controlled Other Party• Globally harmonized – Stakeholder Accountability
• Audit Preparation• Ensure adequate audit duration has been agreed to with the CB
• 9104-001 provides minimum duration only• Conduct an effective internal audit to verify conformance• Process metrics on the shop floor not in the board room
• ICOP Value • Independent assessment of conformance
• Validates investment in Quality Management System• Globally recognized certification process• Process focused audits
• Use effectiveness evaluation to identify opportunities for improvement
• Working Together to continually improve the Aviation, Space and Defense AS9100/9110/9120 certification process
Page 20
Questions…..
ICOP Certification Scheme: Efficient - Recognized - Beneficial