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1airdroid.com/remotesupport | Datasheet | IT Remote Support Software Solution
IT Remote Support & Assistance SolutionRemotely troubleshoot iOS and Android device issues for your customers, remote workforce,and frontline employees as if you are with them on the scene.
AirDroid Remote Support Capabilities
AirDroid Remote Support is charged by seat insteadof the number devices. Every seat can supportunlimited devices without any additional cost andcomes with free 50 service hours every month.Support team that needs to serve multiple clientssimultaneously can purchase additional seats(service hours are shared between seats andaccounts).
Unlimited device support
Tutorial gestures, screenshot and markup Text and voice messaging and file transfer
You can ask the user to share device screen andenable voice chat so you can see and communicatedirectly to eliminate confusions. You also have manytools to assist the user:
Screen Sharing & Voice Chat
No account needed from the user side, as yoursupport agent can easily connect to a client's deviceusing a unique 9-digital code. Every session isencrypted and every connection made to the userdevice requires confirmation, including screensharing, remote control, and voice chat. Your userscan pause screen sharing with Screen Privacy at anytime.
Quick & Secure
Datasheet
Solution Overview
AirDroid Remote Support is a 1-to-1 support &assistance solution that lets you troubleshootemployee or customer's device. Different fromunattended support which doesn't require anypermission to connect, AirDroid RemoteSupport requires user permission for everyconnection to help protect user privacy.
When an issue is too complex to solve by the user orrequires immediate fix, your support agent can gaindirect access to the device upon user consent andtroubleshoot right away. Remote control is ideal forhelping customers minimize device downtime. *
Remote Control
*The remote control feature is only available for controller device running iOS/Android AirMirror and AirDroid Business. The remote control add-onis only available for controlled devices running Android 7.0 and above.
2airdroid.com/remotesupport | Datasheet | IT Remote Support Software Solution
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AR Camera & 3D Markers
In addition to assisting with software issues, AirDroidRemote Support also provides Remote Camera withAR (Augmented Reality) enhancement that letssupport agents troubleshoot hardware issues byconnecting to a customer or employee's devicecamera. While using Remote Camera, support agentscan place 3D markers on the screen to pinpointspecific locations to facilitate troubleshooting.
Team Usage Dashboard
As the administrator, you or your managers are ableto see an overview of the total service hours spent,or dig deep into each support agent's connectionhistory, so you can make adjustments based ondifferent business needs.
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System Requirements
Windows PC (Windows 10, 8, 7)macOS (10.10 or above)Android (4.1 or above)iOS (9.3 or above)
AirDroid Business Client (Customer support side)
Android (5.0 or above)iOS (11.0 or above)AR Camera
Android (7.0 or above)iPhone 6S, iPad (5th), or aboveGoogle Play Services for AR must be installed*
AirDroid Remote Support (Supported device)
iOS & Android Support
Customer support agents can provide support to iOSand Android mobile devices from a Windows or Maccomputer. Your agents can also use mobile devicesto provide support.
OEM Partnership
AirDroid Remote Support offers OEM opportunitiesfor customize the app interface, company logo, andother options to have a unified branding whenserving your customers. *
AirDroid Remote Support Capabilities
*For partnership inquiries, please contact our sales team([email protected])
Free 30-day trial
Sign up for a free trial. No creditcard or setup fees needed.
Get free consulting
Talk to our consultants or request ademo and see how you can bettersupport your customers & employees
3airdroid.com/remotesupport | Datasheet | IT Remote Support Software Solution
Solutions for different roles
Hardware Manufacturers
OEM partnership to customize app interface andbranding elements*Join resell programs and start earning profits*Charged by seats instead of number of devices
Troubleshoot and support customers who buy devicesfrom you. No more phone calls and unclear instructionsas now you can see the screen and talk directly withthe customer, with a fraction of the cost.
SI & Software Providers
Minimize device downtimeRespond to time-sensitive incidents more quicklyIncrease overall customer satisfaction
Remote Support allows you to attend to customers'issues right away to reduce device downtime andother business losses. Customers' data andinformation are also protected with encryption andscreen privacy feature.
In-House IT Support
Reduce IT workload and time spent on casesProvide simultaneous support with added seatsUnlimited device connections with no extra cost
Your company's IT support can provide better remotesupport for frontline employees. Quickly connect to anemployee's device and use screen sharing, tutorialgestures, and voice chat to assist withtroubleshooting.
Datasheet
*Please contact our sales team for OEM and reseller partnership
5airdroid.com/remotesupport | Datasheet | IT Remote Support Software Solution
Add-onsNumberof seats
1
2
3
4
5
6
7
8
50hrs/month
100hrs/month
150hrs/month
200hrs/month
250hrs/month
300hrs/month
350hrs/month
400hrs/month
$199/year
$398/year
$597/year
$796/year
$995/year
$1,194/year
$1,393/year
Service Hours(X seat * 50H)
Pricing (USD)(X seat * $199)
$1,592/year
9
10
450hrs/month
500hrs/month
$1,791/year
$1,990/year
+ 10hrs/month
+ 50hrs/month
+ $10/month
+ $15/month
+ $150/year
AdditionalHours
Pricing (USD)* *
+ 50hrs/month
*Every seat includes 50 service hours and receives monthly recharge. Total service hours can be shared between
seats.
*If you purchase additional service hours for this month, the hours will only be available until the end of the month.
Any remaining time will not be carried forward to the next month.
*The validity period of seats and monthly hour recharge is 1 year. You can add seats or purchase additional service
hours at any time. The price will be prorated based on the cost of the remaining time.
Affordable & Flexible Pricing Plans
Datasheet
AirDroid Remote Support is charged by seats* rather than the number of devices.You can support multiple devices simultaneously by adding extra seats.
6airdroid.com/remotesupport | Datasheet | IT Remote Support Software Solution
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Talk to salesGet free trial
Sand Studio is a customer-first company that builds software designed to improve efficiencyand productivity for individuals and business of all sizes. Our solutions include mobile devicemanagement, remote control, and remote support. Sand Studio's headquarters is based inSingapore, with a Taipei office that oversees sales and operations for the International market.
Datasheet
Licensing and Subscription FAQs
How does the pricing for Remote Support work?
Remote Support is charged by seats andadditional service hours. Each seat receives 50service hours for FREE every month. You canpurchase additional service hours on top of yourmain subscription.
How do I buy more Service Hours?
Service hours are shared between seats tomaximize your investment. You can purchaseadditional hours (monthly or yearly) in theAdmin Console.
Can I add seats and how is the cost calculated?
Yes, the price is prorated based on the cost ofthe upgrade plan and the remaining time.
Can I pay by installments?
Installments are not accepted at this time tofacilitate customers' annual budgetconsiderations.
What's the difference between AirDroid Business and AirDroid Remote Support?
AirDroid Business is designed for managing devices that you can remotely control without permission, whereasAirDroid Remote Support is for supporting and assisting your users with privacy options in mind. Read our fullcomparison guide here.
About Sand Studio
Our Customers Review Recognitions
Contact us
Business sales & [email protected]
Technical [email protected] © 2021 Sand Studio, Singapore
Take advantage of our resourcesConnect with us or get a free 30-day free trial to get started
