Management Skills for Supervisors

www.viu.ca/pdt

Professional Development & Training

For further information please contact:Susan Allen, Manager, Professional Development and TrainingSusan.Allen@viu.caPh: 250.740.6364Cell: 250.618.7748

Vancouver Island University

900 fifth Street | Nanaimo, BC V9R 5S5

viu.ca

The information contained in this guide is accurate at the time of printing. Vancouver Island University reserves the right to make such changes as necessary, including cancellation and adjustment of courses.

Janurary 2016

Performance Management Continued ∙ Causes of Performance Problems ∙ Termination of Employment

Performance Management Fundamentals

∙ The Performance Management Process ∙ Roles and responsibilities ∙ Development and follow up of performance plans ∙ Alignment of objectives with the greater goal in mind ∙ Setting reasonable expectations and performance

standards ∙ Effective disciplinary processes

Managing Attendance

∙ Legal requirements and due diligence ∙ Disability management and the duty to accommodate ∙ Setting up and managing return to work programs

Leadership and Change Module 7 | Duration: 1 Day

Understanding Change

∙ Change Fundamentals ∙ Managing Change

Leadership and Learning

∙ Organizational Leadership ∙ Leadership in Action: Individual Action Planning

“I feel 100% more confident initiating a difficult conversation”

Student testimonial

This is an academic credentialed program (6 credits) if taken within a two year time period.

Introduction to Essential Responsibilities Module 1 | Duration: 2 days

Understanding Legal Fundamentals

∙ Safety ∙ Human rights ∙ Privacy ∙ Employee Standards ∙ Labour Relations

The Supervisor’s Role

∙ Management functions and skills ∙ Relationships in the organization ∙ Supervisors and Employees ∙ Delegation Skills ∙ Developing leadership skills

Representing the Organization

∙ Enforcement of Workplace Rules, Policies and Work Practices

∙ The Power of Role Modeling: implementing organization vision, values, and strategy

Personal Leadership and Accountability Module 2 | Duration: 2 days

Self-Awareness

∙ Personality and Values (introduction of assessment tool) ∙ Emotional Intelligence ∙ Self-Motivation & Goal Setting (SMART Goals) ∙ Identifying with Diversity

Managing Yourself

∙ Self-Management and Responsibility ∙ Understanding and Leveraging Personal Resources ∙ Balance, Stress Management & Time Management

Conflict Management Module 3 | 2 Days + 1 Day for feedback presentations

Effective Communication for Workplace Leaders

∙ Active Listening ∙ Giving and Receiving Feedback ∙ Interpersonal communication ∙ Organizational communication ∙ Verbal and Non-verbal Communication ∙ Effective communication strategies ∙ How you unknowingly contribute to communication

failures ∙ Fostering 2 way communication ∙ Communicating up - supervisor to manager ∙ Communicating down – manager to supervisor

Dealing with Difficult Issues

∙ Tools to tailor your approach with each difficult situation ∙ Strategies to maintain a constructive conversation and get

an outcome that works for all parties

Leading Difficult Discussions

∙ Breaking bad news, resolving interpersonal conflict ∙ Following the steps for a positive outcome ∙ What doesn’t work when it comes to difficult

conversations ∙ Managing anger situations ∙ How to deliver concise, confident messages in real-life

scenarios such as :• Giving feedback• Dealing with disrespectful behavior• Dealing with sensitive or delicate issues• Holding people accountable

Practical Application – Situational leadership discussions

3rd Day – Practical – role playing

“Easy to follow material, real world examples”

Shaw Cable- Advanced Outlook

“I learned a lot of techniques for listening & creating an open environment to build relationships with my peers and employees.”

Student Testimonial

Team Development Module 4 | Duration: 2 days

Developing star employees

∙ Stages of team development ∙ Team success factors ∙ Characteristics of high performance teams ∙ Team Decision Making Process ∙ The team leadership role: setting expectations ∙ The cons of teamwork and why teams fail ∙ Utilizing each individual’s strengths to complement the

team (integrating individual assessments) ∙ Potential Problem Analysis ∙ Team Problem Solving Process ∙ Team Meetings ∙ Presence and Participation in Teams

Formal Communications Module 5 | Duration: 2 days

Leading Effective Meetings

∙ Key principals of successful meetings ∙ Identifying and eliminating barriers to successful meetings ∙ Dealing with difficult meeting participants

Communicating to the Organization

∙ Effective written communication ∙ Effective Presentations

Performance Management Module 6 | Duration: 2 days

Overview of People Processes

∙ Roles and Responsibilities ∙ Interview and Selection ∙ New Employee Orientation ∙ Training & Development