HYATT REGENCY MINNEAPOLIS

A-Z Guide to Convention, Meeting, and

Special Event Planning Welcome to the exciting world of meetings, conventions, and special events at the Hyatt Regency Minneapolis. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention, or events a reality. We hope this information will help your planning process and familiarize you with the policies and procedures at Hyatt Regency Minneapolis. Please note that all prices are subject to change without notice. We request that you confirm any information with your Event Sales or Event Planning Manager before printing. We are delighted that you have selected Hyatt Regency Minneapolis and thank you for allowing us to work with you.

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Hyatt Regency Minneapolis 1300 Nicollet Mall Minneapolis, MN 55403 Hotel Main: 612.370.1234 Events Phone: 612.596.4530 Fax: 612.596.4539

The newly renovated Hyatt Regency Minneapolis is perfectly situated on Nicollet Mall in downtown Minneapolis. Following the recently completed $50 million transformation, guests will enjoy a striking new lobby, luxurious new guestrooms and suites, a brand new restaurant, bar, market place and event venue space. The redesigned hotel pays tribute to the unique culture of Minnesota, with sleek mid-century Scandinavian décor highlighted by a spacious lobby featuring an expansive stone fireplace framed by rustic wooden logs. Our oversized and luxurious guestrooms offer exhilarating views of the skyline while providing modern amenities and plush comfort. The city’s newest culinary hotspot, Prairie Kitchen & Bar, specializes in Scandinavian-inspired, locally grown, and seasonal cuisine. The versatile meeting facilities boast 105,000 square feet of flexible event venue space with direct access to the Minneapolis Convention Center. The hotel’s premiere downtown location provides convenient access to an incredible array of Twin Cities attractions, from shopping, sports, theater, and more. The hotel demonstrates all the services you have come to expect from Hyatt Hotels & Resorts. Our “World of Hyattt” travelers can expect a high level of service upon their many frequent stays. Our “Business Plan” offers upgraded amenities for all of your personal needs. Our event venues can accommodate any event and will welcome groups of all sizes. There is more than 105,000 square-feet of event venue space ranging from the 13,365 square-foot Nicollet Ballroom to the 10,620 square-foot Northstar Ballroom which offers floor to ceiling windows over-looking the Loring Greenway. The hotel also offers an onsite Audio Visual provider, Presentation Services Audio Visual (PSAV), and a dedicated Event Concierge for every event. Discover for yourself the authentic hospitality and services our staff offers at the Hyatt Regency Minneapolis.

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HYATT REGENCY MINNEAPOLIS A-Z GUIDE

TABLE OF CONTENTSA AIRPORTS 6 AIRLINE TICKET RESERVATIONS 7 AIRPORT TRANSPORTATION 7 AMENITIES AND ROOM DELIVERY 7-8 AMERICANS WITH DISABILITIES ACT 8 ATMs 8 ATTENDANCE GUARANTEE 8-9 ATTRACTIONS 9 A/V EQUIPMENT & SERVICES 9 AUTOMOBILE ACCESSIBILITY 9 B BABYSITTING SERVICE 9 BANNERS/SIGNS 10 BANQUETS 10 BILLING AND CREDIT 10 BOXED LUNCHES 11 BUSES 11 BUSINESS CENTER 11 BUSINESS PLAN 11 C CANCELLATION POLICY FOR SLEEPING ROOMS 11 CAR RENTAL AGENCIES 12 CASH DEPOSITS 12 CHANGING AND DAY USE ROOMS 12 CHECK CASHING 12 CHECK IN/CHECK OUT 12 CHINA/GLASSWARE 12 CHURCH SERVICES 13 COAT CHECK 13 CONCIERGE 13 CONVENTION AND VISITOR ASSOCIATION (MEET MINNEAPOLIS) 13-14 CORKAGE 14 CREDIT CARDS 14 CURRENCY EXCHANGE 14 D DANCE FLOORS 14 DECORATIONS 14 DELIVERIES 14 DIRECTIONS TO HOTEL 14-15 E ELECTRICAL POWER 15 EMERGENCY SERVICES 15 ENGINEERING SERVICES 15

E (Continued) ENTERTAINMENT 16 F FIRE SAFETY 16 FLAGS 16 FLORISTS 16 FOG/HAZE MACHINES 16 FOOD AND BEVERAGE SERVIC FEES 16 FREIGHT ELEVATORS/SERVICE ELEVATORS 16-17 FRIDGES 17 G GIFT CARDS 17 GOLF COURSES 17 GROUP POSTINGS 17 GUEST ROOMS 17-18 GUEST ROOM KEYS 18 H HEALTH CLUB (FITNESS CENTER) 18 HIGH SPEED INTERNET (MEETING ROOMS) 18 HOSPITALITY SERVICES 18 HOURS OF OPERATION 18-19 HOUSEKEEPING 19 I IN-CONJUNCTION-WITH EVENTS (ICWs) 19 INTERNET ACCESS (GUESTROOMS) 19 INTERPRETERS 19 J JOGGING 20 K KEYS FOR MEETING ROOMS 20 KOSHER 20 L LABOR 20 LAUNDRY 20 LEADERSHIP COMMITTEE 20 LIFE SAFETY 21 LIMOUSINE 21 LINEN 21 LIQUOR LAWS 21 LOADING DOCK 21 LOCKOUTS FOR MEETING ROOMS 21 LOGO/GOBO 22

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LOST AND FOUND 22 LUGGAGE STORAGE 22

M MEDICAL FACILITIES 22 MEETING FACILITIES 22-26 N NEWSPAPER PUBLICATION AND DELIVERY 26 O OFFICE FURNITURE 26 OFFICE SUPPLIES 27 P PARKING 27 PHARMACY 28 PHOTOGRAPHY 28 PORTERAGE 28 PRE & POST-CONVENTION MEETINGS 28 PRESIDENTIAL VISITS 28 PRINTING SERVICES 28-29 PUBLIC TRANSPORTATION 29 R REGENCY CLUB 29 REGISTRATION DESK/OFFICES/STORAGE 29 RESERVATIONS 29 RESTAURANTS 29-30 ROOM SET CHANGES 30 ROPE AND STANCHIONS 30 S SAFETY DEPOSIT BOXES 30 SECURITY 30 SHIPPING AND RECEIVING (BOXES) 30-31 SIGN POLICIES 31 SKYWAY SYSTEM 32 SMOKING/NON-SMOKING 32 SPA (OR SALON) SERVICES 32 SPORTS TICKET INFORMATION 32 STAGING/PLATFORMS 32 SUITES/UPGRADES 32-34 T TAXES 34 TAX EXEMPT STATUS 34 TELEPHONES 34-35

V VALET 35 VOICEMAIL 35 W WEIGHT LOADS 35

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HOTEL STATISTICS Number of Rooms: 645 Suites: 48 Suites/Parlors (included in total number of rooms) 1 – Select Suite 31 – Executive Suites 3 – Park Suites 5 – VIP Suites 2 – Premier Suites Accessible Rooms: 18 Standard / 4 Specialty Regency Club: 28 Rooms – Located on the 22

nd Floor

The Hyatt Regency Minneapolis is a NON-SMOKING facility. Designated smoking areas are available on-site. Total Event Space: 105,000 sq. ft.

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-A-

AIRPORTS Terminal 1 – Minneapolis/St. Paul International Airport (Lindbergh) 612-726-5555 4300 Glumack Drive St. Paul, MN 55111

Terminal 2 – Minneapolis/St. Paul International Airport (Humphrey) 612-726-5555 7150 Humphrey Drive Minneapolis, MN 55450

For information regarding flights, arrival and departure times, and weather updates, contact your airline directly: http://www.mspairport.com/

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AIRLINE TICKET RESERVATIONS Hyatt Regency Minneapolis provides flight information on our Interactive Reader Boards located in the lobby as well as a complimentary boarding pass kiosk located near Guest Services. For additional information you may contact the airlines directly at the numbers below:

Terminal 1 Airlines

Terminal 2 Airlines

Air Canada – 888-247-2262 Air Tran Airways – 800-247-8726 Air France – 800-237-2747 Icelandair – 800-223-5500

Alaska Airlines – 800-426-0333 Southwest Airlines – 800-435-9792 American Airlines – 800-433-7300 Spirit Airlines – 800-772-7117

Delta Air Lines – 800-221-1212 Sun Country Airlines – 800-359-6786 Frontier Airlines – 800-432-1359

Great Lakes Airlines – 800-554-5111 United Airlines – 800-241-6522

US Airways – 800-428-4322 For additional travel services, the hotel Concierge will be happy to assist you at extension 51. AIRPORT TRANSPORTATION Super Shuttle: (612) 827-7777 http://www.supershuttle.com To schedule a reservation call or go online. Trips average 30 minutes. Estimated cost is $17.00 one way and $30.00 round trip. The last scheduled pick up from the airport is midnight. Premier Transportation: (612) 331-7433 http://www.premiertrans.com/ Taxis: Airport Express Cab: 1-800-387-5779 Taxi Services Inc. (612) 721-0000 www.airporttaximn.com Yellow and White Cab (612) 343-3333 Vehicle Rental: Alamo (800) 826-6893 www.alamo.com Avis (800) 831-2847 www.avis.com Budget (800) 527-0700 www.budget.com Enterprise (800) 325-8007 www.enterprise.com Hertz (800) 654-3131 www.hertz.com Taxicabs are easily accessible outside the hotel. The hotel doorman will be glad to secure a cab for your trip to the airport or downtown. For additional transportation needs, see Transportation.

AMENITIES Guest Service Deliveries/Room Deliveries (Room Drops): Delivery charges for non-perishable items and items provided by organizations are subject to a delivery fee. It is important that Guest Services is given a minimum of seven days notice for deliveries. Currently these rates are:

$7.00 per room for very detailed drops (specific locations, personalized, etc)

$5.00 per room for small gifts (candy, gift bag, etc that is not personalized)

$3.00 per room for Marketing Materials, Door Hangers or Departure Notices that are slid under doors or anything that is to be left outside of the room.

$3.00 per reservation for personalized letters at check in

$3.00 per person for personalized gift bags at check in For Security reasons, all deliveries must be done by hotel staff. Please contact your Event Sales or Event Planning Manager to arrange this service.

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Food and Beverage Amenities: The Hyatt Regency’s world class culinary staff would be delighted to prepare attractive and delicious amenities for your VIP’s and/or your entire group. Please enquire with your Event Sales or Event Planning Manager regarding the wide range of amenities available. Delivery and Service Charges for food and beverage amenities are added to the price of the food and beverage amenity. Special Amenity Notes: Special requests or large orders require advance notice. Please advise your Event Sales or Event Planning Manager regarding questions or specific amenities. Once produced, these orders cannot be cancelled and will be charged accordingly. Amenities with alcoholic beverages can only be sent to persons twenty one (21) years of age or older. AMERICANS WITH DISABILITIES ACT The Hotel represents and warrants that, as a place of “public accommodations” it is in compliance to the extent applicable with the applicable provisions of Title III of the Americans with Disabilities Act (ADA). Hotel facilities, including, but not limited to, event venue space, restrooms, dining areas, other common areas, and sufficient guest rooms reasonably accessible and usable by persons with disabilities. We have eighteen (18) accessible rooms available to accommodate our guests with disabilities. The following are the special features of these rooms:

Grab bar in the bathroom/shower/bathtub

Hand held shower heads

Towel Bars are lowered

Lower peep hole

Lower VIP door lock

Lever door entrance

Raised toilet seat

Off set bathroom door hinges

Push bottom switches

Lower thermostat

Telecaption units

Accessible suite is available

We have five (5) available rooms with roll-in showers. If this is a necessity for your stay please inquire when making a reservation so we are able to best assist you.

Available via Hotel Front Office & Security:

TDD Machines

Alert Plus

Notebooks available for visually impaired that include everything from general hotel information to phone dialing instructions to room service menus. These notebooks are in Braille.

ATMS (AUTOMATIC TELLER MACHINES) There is an ATMs located on the first (1

st) floor behind the fireplace. This ATM accepts Discover, American Express,

Credit Union 24, Maestro, Master Card, Cirrus, Visa, Plus, Quest, Star, Nyce & Pulse. ATTENDANCE GUARANTEE In arranging for private functions, the final attendance must be received by the Event Sales & Event Planning Office no later than 11:00 a.m. three (3) business days prior to the commencement of the function. This number will be considered a guarantee, not subject to reduction, and charges will be made accordingly. Please provide the guarantees on the following days*:

Day of Function: Guarantee due on the preceding:

Saturday, Sunday, or Monday Wednesday

Tuesday Thursday

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Wednesday Friday

Thursday Monday

Friday Tuesday

*National Holidays are not considered business days and should be taken into consideration when submitting guarantees. The Hotel will be prepared to serve three (3) percent more than the guaranteed number of attendees and cannot be responsible for service to more than three (3) percent over the guarantee for groups of up to 1,000 persons. For groups more than 1,000 persons, a maximum of thirty (30) person overset will apply. If the guarantee is raised within the seventy two (72) hours, the three percent (3) over set will not apply, and the guarantee then becomes the set. ATTRACTIONS There are many different attractions in the Minneapolis area. For a list of places to visit please check out: http://www.minneapolis.org/. AUDIO VISUAL EQUIPMENT AND SERVICES The Hyatt Regency Minneapolis has retained Presentation Services Audio Visual (PSAV) to provide a comprehensive range of production services. PSAV is a full service production company, including full time management and staff on property, conveniently located on the second (2

nd) floor of the Hotel. They can be

reached by calling (612) 596-4673. Services provided include:

Audio-Visual equipment and technical staff

Sound and lighting systems

Video Production

Multi-image production and programming

Electrical Service and Internet Connection to Event Venue Space

Exclusive Rigging of all Hotel Event Venue Space Use of Outside Audio Visual will require a $10,000 copy of liability insurance, a refundable deposit, and a liaison fee. For more details and information contact your Event Sales or Event Planning Manager. AUTOMOBILE ACCESSIBILITY Automobiles may be brought into the Exhibit Hall, Nicollet Grand Ballroom and Nicollet Promenade areas for fundraising, product promotion and other events of this nature, additional fees may apply. Safety Requirements:

The Battery must be disconnected before entering the building.

The vehicle cannot be driven in; it must be pushed and cannot be started anywhere inside the building.

Gas tank must be no more than one-fourth (1/4) full.

Thick plastic must be put over the floor where vehicle will be parked.

-B- BABYSITTING SERVICES The Concierge department will be happy to refer local companies that can provide baby-sitting services for your guests. They provide referrals of several licensed and bonded services.

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BANNERS/SIGNS All signs must be professionally printed. Hand written signs and signs placed inside elevators or on guest room floors are not permitted and will be removed. In the event extra signs, easels or bulletin boards are required, please contact your Event Sales or Event Planning Manager. Your Event Concierge will also provide 8½” x 11” signs outside of the meeting rooms with your group posting name, function, and room name. For large or professional signage the hotel facility includes a FedEx office that can assist with designing and printing of professional signage for your event. FedEx is located on the second (2

nd) floor of the hotel and is open Monday

– Friday from 8:00am-5:00pm. To arrange signage please call 612-339-5641. Pins, tacks, tape or any material that may cause damage are NOT permitted on hotel walls or doors. All signs must be displayed on easels or in sign holders. The charge to hang banners is at the discretion of PSAV, our in house Audio Visual Provider. Use of prohibited materials resulting in damage will result in a fee at the discretion of hotel management. Hyatt Regency Minneapolis has several Digital Reader Boards for daily postings of meeting room and registration information spread throughout the public areas of the hotel. Static Cling designed signage is strong encouraged. Please contact your Event Planning Manager, Event Sales Manager, or Event Concierge to provide the correct posting of your event. BANQUETS All food and beverage arrangements must be made through the hotel. License restrictions require that only Hyatt purchased food and beverage can be served on Hyatt property. Banquet menus, room arrangements, and other details pertinent to your function must be submitted to the Event Sales and Event Planning department thirty (30) days prior to your event or convention. Your Event Sales or Event Planning Manager will be happy to custom design menu proposals especially for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event. Special meal requests are easily accommodated. Please let your Event Sales or Event Planning Manager know in advance if there are any vegetarian, vegan, kosher, low-sodium, nut allergy, gluten free, etc. meals. The hotel reserves the right to close any event serving alcohol and all bars for any infraction of applicable liquor laws, including but not limited to consumption by minors. BILLING AND CREDIT In order to expedite the billing and payment process, Hyatt Regency Minneapolis requires proper credit information be established prior to your event or conference. This can include: credit card payment, check, or, if approved, direct billing status. In order to establish a master account, your organization will complete an “Application for Credit” form online through a secure link. This form must be submitted at least sixty (60) days prior to the event. In addition to the application, credit references from hotels that have been used within the last twelve (12) months are requested. These references must equal or exceed the amount of credit being asked for and a deposit will be required. Based on approval of credit, a master account number will be assigned based on your organization requested charges. Final payment of the master account bill is due within thirty (30) days of receipt of the final bill. A master account may only be established for estimated totals over $10,000.00. For estimated totals under $10,000.00, your organization must provide a credit card or prepay the anticipated amount of the bill ten (10) business days prior to the event.

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BOXED LUNCHES Hyatt Regency Minneapolis will be happy to coordinate boxed lunches, snacks to go, and special meals for your group to take with them on special events. Contact your Event Sales or Event Planning Manager for details. Other to-go options are available at the MPLS Market, our gift shop, located on the Entry Level of the hotel. BUSES There are a number of ways to experience Minneapolis. One way is to charter a bus. Metro Connections is the most complete destination management company operating in the Twin Cities. Their staff can coordinate any type of tour or group transportation you may need. Their phone number is (800) 747-8687. BUSINESS CENTER FedEx Office is located on the second (2

nd) level of the hotel (skyway level) and serves as a business center to our

guests. Guests may access the FedEx Office twenty four (24) hours a day using their room key for limited service. Full Service access is available during regular business hours, Monday through Friday between 8:00am & 5:00pm. Services include:

Large format color printing

Signs and banners

Pre-convention printing and file assistance

Expanded office supplies and technology products

Foam boards Contact FedEx Office at (612) 339-5641 or usa5570@fedex.com. BUSINESS PLAN For our business travelers, the Business Plan is especially equipped to handle your personal business needs. For an additional $25.00 per night, you receive the following upgraded amenities:

One (1) shirt/blouse pressed per day

Complimentary Internet Access

One (1) bottle of water per day

Newspaper (Monday – Friday)

Local, 800 and North American Long Distance Calling (Continental US, Canada, and Hawaii)

Breakfast for one (1) daily in Prairie Kitchen & Bar High Speed Internet Access: Launch your web browser and follow log in instructions choosing the $14.95 plan and charge to room. Full Breakfast for one (1): Just sign the breakfast check to your room. Our staff will take care of the rest. You have an allowance of $22.52 per day. Bottled Water: Included in your key packet is a coupon for one (1) complimentary bottle of water per day. Please visit the MPLS Market near the lobby to redeem. Shirt or Blouse Pressing: Please utilize the laundry valet ticket in your room. Items picked up by 8:45 am will be delivered by 6:00 pm Monday through Saturday. Feel free to include other items with your valet service. The additional items will be charged to your account.

-C- CANCELLATION POLICY FOR SLEEPING ROOMS Individual Group reservation cancellations are required within seventy two (72) hours prior to the day of arrival will be charged and/or forfeit the first (1

st) night’s room and tax. A charge of first (1

st) night’s room and tax will be

applied if you do not cancel or do not arrive (no-show). Early departures are subject to penalty fees set by the hotel. Credit cards will only be charged if cancelled within the penalty period.

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CAR RENTAL AGENCIES Alamo (800) 327-9633 www.alamo.com Avis (800) 831-2847 www.avis.com Budget (800) 527-0700 www.budget.com Dollar (800) 800-4000 www.dollar.com Enterprise (800) 325-8007 www.enterprise.com Hertz (800) 654-3131 www.hertz.com National (800) 227 7368 www.nationalcar.com CASH DEPOSITS The Hyatt Regency Minneapolis has specific credit procedures for guests wishing to pay for their charges using cash only. A full payment is required in advance for room and tax charges, plus a refundable deposit of $50.00 per day for incidental charges that may be incurred (i.e. phone calls, in-room movies, internet, etc). Upon check out these charges can be settled in cash and the card on file will be refunded (allow five [5]-seven [7] business days for transaction to post on account). CHANGING AND DAY USE ROOMS Please contact your Event Sales or Event Planning Manager about securing changing and day use rooms on arrival, departure, or event days. These rooms are subject to availability and additional fees may apply. CHECK CASHING Check cashing privileges are available at our Front Desk for hotel guests only. Guests may cash a check up to $200.00 per stay; $250.00 for World of Hyatt members, $500.00 for Globalist World of Hyatt members, and there is no limit for Courtesy Card Holders. A driver’s license is required when cashing a check. CHECK IN/CHECK OUT Check in time is 3:00pm. Early check in prior to 3:00pm is based upon availability and cannot be guaranteed. Upon check in, all guests will be asked to confirm his/her check out date. Check out time is 12:00pm. Late checkout may be requested and is subject to hotel availability. To request a late checkout please contact the hotels front office at extension 50. Late check-out requests, depending on time, may result in the assessment of the following charges: Before 1pm, with notification Complimentary (based on availability) 1pm-3pm $50 3pm-6pm $75 After 6pm Full Day Rate Any guest who departs earlier than the departure date confirmed at check in will be assessed an early departure fee of one (1) night’s room & tax. This fee will be automatically posted to the guest folio, on or after departure. Emergency and special circumstance situations will be reviewed on a case-by-case basis. For your convenience, you may use video check-out on your television, and then you may pick up your receipt at the Front Desk. Another option is express check out. You will receive a passport when you arrive, simply fill out the back and drop it in the box on your way out, and your receipt will be sent to you either by email or standard mail. CHINA AND GLASSWARE Banquet China: All banquet china is a white on white, simple design. It is very attractive and has been chosen to enhance your menu selection presentation. Glassware: All beverages are served from stemware to accommodate water, wines, and champagnes. We are happy to coordinate china and plateware for any theme party. Please contact your Event Sales or Event Planning Manager for special events requests.

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CHURCH SERVICES

Baptist: First Baptist Church

1021 Hennepin Avenue Minneapolis, MN 55403

(612) 332-3651

Catholic: Basilica of St. Mary 88 North 17

th Street

Minneapolis, MN 55403 (612) 332-7471

Episcopalian: Cathedral Church of St. Mark

519 Oak Grove Street Minneapolis, MN 55403

(612) 870-7800

Islman: Islamic Cultural Community Center –

Masjid Al Huda 2534 Central Ave. NE

Minneapolis, MN 55418 612-782-3883

Jewish: Temple Israel

2324 Emerson Avenue South Minneapolis, MN 55405

(612) 377-8680

Lutheran: Central Lutheran Church

333 South 12th

Street Minneapolis, MN 55404

(612) 870-4416 – Main Line (612) 767-9101 – Information Line

Methodist:

Hennepin Avenue United Methodist Church

511 Groveland Avenue Minneapolis, MN 55403

(612) 871-5303

Unitarian: First Unitarian

900 Mount Curve Avenue Minneapolis, MN 55403

(612) 377-6608

Presbyterian: Westminster Presbyterian Church

Nicollet Mall at 12th

Street Minneapolis, MN 55403

(612) 332-3421

United Church of Christ: Plymouth Congregational Church

1900 Nicollet Avenue Minneapolis, MN 55403

(612) 871-7400

Mormon: The Church of Jesus Christ of Latter-

day Saints 330 Vicksburg Lane North

Plymouth, MN 55447 (763) 475-2304

COAT CHECK The Hyatt Regency Minneapolis has a limited quantity of coat racks available for use during group events. All general coat check use is self-service and will not be staffed. To have a hosted and staffed coat check your Event Sales or Event Planning Manager can make this arrangement on your behalf. The recommended staffing levels are: Number of Attendants Required: *1-50 people: [1] Attendant *51-200 people: [2] Attendants *201-400 people: [3] Attendants *400+ people: [4] Attendants minimum **Hyatt Regency Minneapolis is not responsible for any lost, damaged, stolen or missing coats or other personal belongings when utilizing hotel coat racks. CONCIERGE Our concierge staff serves as a liaison between guests and our hotel. They provide internal public relations and overall guest service. They will assist you with everything from setting up reservations for dinner, providing referrals for baby-sitting services, arranging local tours, placing a local or long distance floral order, providing directions and more. They can be found in the main lobby at the Concierge Desk or by calling extension 51 while in house. CONVENTION AND VISITORS ASSOCATION (MEET MINNEAPOLIS) Meet Minneapolis provides a full range of meeting services including: housing, registration, and onsite services, sponsorship opportunities, and full service meeting planning. They work with the meeting planner to coordinate the suppliers and their chosen facilities. For more information call (612) 767-8000. They can also provide you with

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color slides of the city and its attractions, brochures, and city maps to better assist you in the planning of your upcoming stay in Minneapolis. CORKAGE It is the policy of the Hotel that NO outside Food or Beverage be brought into the Hotel by the Client or their Guests/Attendees. However, special arrangements under certain circumstances may be made with advance written approval of the Director of Events. Pricing for any approved donated items will be provided by your Event Sales or Event Planning Manager. NO bottled/canned beer or any bottled liquor will be permitted. The State of Minnesota regulates the sale and service of alcoholic beverages. As a licensee, the Hyatt Regency Minneapolis is responsible for the administration of the regulations. Minnesota State Law prohibits the sale of liquor and liqueurs in full bottle quantities for the consumption within public Event Venue Spaces. CREDIT CARDS The following credit cards are accepted for your convenience: MasterCard, Visa, American Express, Diners Club and Discover. CURRENCY EXCHANGE Our Front Desk can exchange foreign currency up to the equivalent of $100.00.

-D- DANCE FLOORS The Hotel has a limited inventory of portable dance floors available for your social events. Should you be planning exhibitions or contests that may require extensive dance floors, please contact your Event Sales or Event Planning Manager, as rental fees may apply. Dance Floors are available in 3’x3’ or 4’x4’ sections. DECORATIONS A full line of theme party props, buffet props, and interactive event personnel are available through your Event Sales or Event Planning Manager. We are happy to suggest ideas on novel favors, souvenirs, and printed programs. Also available are enhancements such as creative ice carvings, theme food presentations and room accent décor. All decorations or displays brought into the hotel must be approved prior to arrival and meet the approval of the local authorities. Items may not be attached to any permanent hotel structures or furnishing with nails, staples, tape or any other substance in order to help preserve the appearance of, and minimize damage, to the public areas. Please note: Hyatt Regency Minneapolis is not responsible for any lost, stolen or damaged property. DELIVERIES Deliveries to the hotel must be received at the loading dock at 1317 LaSalle Street and scheduled with your Event Sales or Event Planning Manager. All delivery personnel requiring access to back of the house areas of the hotel must obtain a visitors pass from the hotel’s security office, located next to the loading dock. *See SHIPPING AND RECEIVING (BOXES) for more information. DIRECTIONS TO HOTEL For Guests driving to the Hotel, directions from all major freeways may be obtained from your Event Sales or Event Planning Manager, or by dialing the hotel’s main number at (612) 370-1234 and ask to be connected to our directions information line. Directions from 94 West (Maple Grove or St. Cloud, MN)

Exit off 94 to North 4th

Street. Continue to 2nd

Avenue South and turn right. Be sure not to turn on 2nd

Avenue North. You need to cross Hennepin Avenue and Nicollet Mall. Continue on 2

nd Avenue South past

the Convention Center to Nicollet Mall and turn right. Hotel and parking ramp will be on your left.

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Directions from 94 East (St Paul, MN or Wisconsin) Follow 94 West, stay in far right lane to the 11

th Street exit. Take 11

th Street to 2

nd Avenue. Turn left at 2

nd

Avenue. Go past Convention Center. Turn right at Nicollet Mall. Hotel and parking ramp will be on your left.

Directions from 35W North (Northern Suburbs) Follow signs for downtown exits. Take the 11

th Street exit. Follow 11

th street to 2

nd Avenue South. Turn

left onto 2nd

Avenue and continue past the Convention Center. Turn right onto Nicollet Mall and the hotel will be on your left.

Directions from 35W South (Southern Suburbs) Follow signs for Downtown to the 11

th Street exit. Take 11

th Street to 2

nd Avenue, turn left. Continue past

the Convention Center. Turn Right at Nicollet Mall. Hotel and parking ramp will be on your left. Directions from Minneapolis/St. Paul Airport

Exit right out of the airport and follow signs to 494 West. Take 494 West to 35W North. Follow signs for downtown to the 11

th Street exit. Take 11

th Street to 2

nd Avenue, turn left. Continue past the Convention

Center. Turn right at Nicollet Mall. Hotel and parking ramp will be on your left. **Due to the 2016-2018 Nicollet Mall Revitalization project, some routes listed are subject to change. To view the

latest information on this project: http://www.nicolletmallproject.com/

-E-

ELECTRICAL POWER Electrical Service Forms need to be completed for all group and exhibitor requests. All electrical requests must be made through Presentation Services Audio Visual (PSAV). PSAV can be contacted at 612-596-4673. Service forms can be obtained from your Event Sales or Event Planning Manager. All service requests should be requested at least fifteen (15) days prior to the event. Please review all electrical needs with your Event Sales or Event Planning Manager prior to finalizing your details, to determine the Hotel’s electrical capabilities. Please be advised, there are additional labor charges for electrical services. Dedicated Power Located in – Nicollet Ballroom and Exhibit Hall (1

st Floor):

200 (Nicollet D1) and 100 (Nicollet B2 and D1) amp, 208V, 3-phase service availability in front and rear of rooms and 30 amp, 208V, 3-phase service throughout the ballroom from wall and floor ports. Greenway Ballroom (2

nd Floor):

Service for 200 and 100 amp, 208V, 3-phase, 30 amps are accessible throughout the ballroom. Great Lakes Ballroom (4

th Floor):

Service for two 200 3Phase, 100 3-Phase and a 30 amp 3Phase twist lock in Great Lakes B or C sections of ballroom. EMERGENCY The staff and management of the hotel are trained in handling emergency situations. In case of an emergency, please dial 55 from any hotel house phone and explain the details. In the event that someone dials 911 from their cell phone, the hotel also requests that you dial 55 from a house phone because there are procedures for the staff in place in the event of an emergency. The hotel is equipped with two (2) defibrillators that select staff members are trained to use. ENGINEERING SERVICES The Facility Operations Department is available to provide assistance with all your mechanical and electrical needs. Meeting room keys, room temperature, and lighting requests are also handled through the Facility Operations Department. There is a $75.00 per hour, per Engineer, charge. Meeting room keys requested are subject to a $250.00 per key penalty charge for Hard Keys ($10.00 per key if RFID) if lost or not returned upon group departure. Please advise your Event Sales or Event Planning Manager of all your engineering needs at least fifteen (15) days in advance. They will be happy to review costs associated with the different services.

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ENTERTAINMENT The Hyatt Regency Minneapolis’ contacts in the entertainment industry make it possible to assure satisfaction and secure the best local and national talents. A few referrals are listed below, but for a more comprehensive list of referrals, please contact your Event Sales or Event Planning Manager.

Ace High (651) 293-4444

Adagio Entertainment (612) 787-3501

Event Lab (952) 224-8558

G.L. Berg Entertainment (888) 654-6901

Instant Request Disc Jockey Entertainment (952) 934-6110

-F- FIRE SAFETY

Any furnishings, decorations and stage settings shall be fire retardant treated and must display certificate of proof.

All extensive plans must be approved by your Event Sales or Event Planning Manager.

The Hyatt Regency Minneapolis is equipped with one of the top fire code systems. When an alarm is pulled, we

have a city tie-in which notifies the Fire Department directly.

The hotel is also equipped with an intercom system that can be heard throughout the hotel for any emergency.

FLAGS For your convenience, the Hotel has flags available for meetings. In stock, we carry the United States Flag and the State of Minnesota flag, which will be provided to you at no charge. Special flags may be purchased or rented for your meetings. Please contact your Event Sales or Event Planning Manager for more details. FLORISTS For other floral options please contact your Event Sales or Event Planning Manager. FOG/HAZE MACHINES Fog or Haze Machines may only be permitted if water-based and require a hotel Engineer during all operation times. There is $75.00/hour rate for an Engineer and a formal program agenda must be provided for scheduling purposes of our Engineer. A minimum of two (2) weeks’ notice for use of a Fog or Haze Machine is required and must be approved by your Event Sales or Event Planning Manager. FOOD AND BEVERAGE SERVICE FEES Applicable Service Charge and applicable taxes are added to all food and beverage. For group’s less than twenty-five (25) guests choosing to have a buffet, there is an added service charge of $250.00 added to your event total. Additional Labor Fees for Bartenders, Station Attendants, and Carvers will apply. Contact your Event Sales or Event Planning Manager for more details. FREIGHT ELEVATORS/SERVICE ELEVATORS The Hyatt Regency Minneapolis is equipped with one (1) operational freight elevator. The freight elevator services the first (1

st) and second (2

nd) floor levels of the hotel.

Freight Dimensions are: Door 96” Wide x 84” Tall Cab 96” Wide x 96” Tall x 138” Deep Service elevators are also available for back of house movement of equipment (outside AV, drayage companies, exhibitors) and access the first (1

st), second (2

nd), fourth (4

th) and fifth (5

th) floor Event Venue Spaces.

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Elevator Dimensions (First [1

st], Second [2

nd], Fifth [5

th] Floors Access only):

Door 42” Wide x 84” Tall Cab 80” Deep x 52” Wide x 84” Tall Door 48 ”Wide x 84” Tall Cab 80” Deep x 80” Wide x 120” Tall Elevator Dimensions (Fourth [4

th] Floor Access only):

Door 48” Wide x 84” Tall Cab 64” Wide x 120” Tall x 99” Deep Use of freight or service elevators will require a visitors pass, obtained from Security.

FRIDGES All guestrooms feature an in-room Mini Fridge.

-G- GIFT CARDS Hyatt Gift Cards may be purchased for any of the hotel outlets from our Accounting Department or from the Front Desk. Gift Certificates may be purchased with cash and credit cards. GOLF COURSES There are several excellent golf courses within 15 minutes of the hotel. A couple of golf courses are listed below, but for a more comprehensive list, please visit our Bell stand in the Lobby or contact your Event Sales or Event Planning Manager.

Brookview Golf Course: 200 Brookview Parkway

Golden Valley, MN (763) 512-2333

Wirth Golf Club: 1301 Theodore Wirth Parkway

Minneapolis, MN (763) 522-4584

GROUP POSTINGS Hyatt Regency Minneapolis has several Digital Reader Boards that are located throughout the public areas of the hotel. These reader boards list all daily meetings and events and their locations and times. Please let your Event Sales or Event Planning Manager know of any special posting requirements. If you are interested in posting sponsorship logos, photographs, or specific group information, contact your Event Sales or Event Planning Manager for a breakdown of costs. GUEST ROOMS Our six hundred and forty five (645) guest rooms are spacious and comfortable. Each room has a work station, telephone with voicemail service, and a large credenza/dresser. Guest rooms also include an iHome stereo, remote control 37” flat screen television with the option of pay per view movies. Each room has a smoke detector, sprinkler system, security latch, peephole, deadbolt lock, a RFID Ving electronic locking system and individually controlled heating and air conditioning. Standard room amenities included in every guest room are: shampoo, conditioner, toothpaste, face and hand soap, hair dryers, coffee makers, and an iron and ironing board. A guest services directory is available on the television within each guest room. This directory contains restaurant information and In Room Dining menu. To place an order, contact In Room Dining at extension 54.

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For any and all requests, guests may dial Guest Request at extension 56. Our guest services department is responsible for the movement of your luggage and the delivery of all non-food and beverage room amenities. Porterage charges, can be billed to a master account and vary in price depending on the need. GUEST ROOM KEYS There is a $2.00 per room key distribution fee for groups utilizing and sponsoring custom RFID key cards.

-H- HEALTH CLUB (FITNESS CENTER) There is a full service Hyatt StayFit Health Club located on the sixth (6

th) floor of the Hotel that is exclusive to hotel

guests. The club combines world-renowned hospitality service and the fast paced fitness industry in a seamless transition of contemporary style and design. The Club offers the following:

Life Fitness Cardio, Free Weights, and Resistance Equipment

Treadmills and Nordic Tracks

Full Court Basketball

Heated Indoor Pool Hours of Operation: The Athletic Club is open daily 24 Hours. The Pool is open daily 8:00 AM – 9:00 PM. * Please note there are specific restrictions allowing access for children. For more information regarding the Club, please contact Guest Services. HIGH SPEED INTERNET FOR MEETING ROOMS Presentation Services (PSAV) is the Hi-Speed Internet provider for the Hyatt Regency Minneapolis. With dedicated 200Mb/s internet lines the PSAV team can handle any internet needs your event may require. Some of their services include:

Hi-Speed Wired Access

Hi-Speed Wireless Access

Dedicated bandwidth services

Private VLAN’s

Static IP’s

Custom event management For additional questions regarding meeting room internet, please call PSAV at (612) 596-4673. HOSPITALITY SERVICES Hyatt Regency Minneapolis is fortunate to have a number of specialty suites assigned for hospitality entertaining. If you have plans to entertain and would like more information on requirements and menus, please contact your Event Sales or Event Planning Manager. HOURS OF OPERATION FedEx Office Monday through Friday 8:00am – 5:00pm Self-Service available 24 hours Dry Cleaning Monday through Saturday Pick up by 8:45am

Return to guest by 6:00pm In-Hotel Dining Prairie Kitchen & Bar Monday through Sunday Breakfast 6:30am – 11:00am Lunch 11:00am – 2:00pm Dinner 5:00pm – 10:00pm

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Lounge 11:00am – Midnight In Room Dining Monday through Sunday Breakfast 6:00am – 11:00 am Lunch – No Service, Closed Dinner 5:00 pm - Midnight MPLS Market Monday through Sunday 6:00am – 8:00pm 6:00am – 10:00pm (Fri & Sat) Regency Club Monday through Friday 6:30 am – 9:30 am Saturday through Sunday 7:00 am – 10:00 am Daily 5:00 pm – 8:00 pm

****Note: Hours may vary depending upon the occupancy in the hotel. **** HOUSEKEEPING The following items are available from the Housekeeping Department upon request:

Extra pillows, blankets, and towels Razors and shaving cream Combs Deodorant Toothbrush and toothpaste Cribs Refrigerators: $25.00 charge per stay; limited availability

Should you require a specific time a guest room should be serviced for a VIP convention attendee or due to hospitality events scheduled in a suite, please arrange all details with your Event Planning Manager.

-I-

IN-CONJUNCTION-WITH EVENTS (ICW’S) Any group hosting an In-Conjunction-With event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for Event Venue Spaces, assignments, food, beverage, etc. All final details should be given to the Event Planning Manager handling the hosting convention so that an Event Sales Manager can be assigned to your group. Groups meeting in-conjunction-with a conference, but not part of the official convention program, and requiring Event Venue Space are required to set up separate billing and obtain credit approval. Convention groups are required to provide a listing of all ICW’s at least ninety (90) days prior to the actual event so that they can be individually contacted to set up room, food, beverage, and billing requirements. INTERNET ACCESS (GUESTROOMS) Basic high speed internet is complimentary and available in all guestrooms and the hotel lobby. Premium internet is available for purchase via the hotel’s splash page at log in and recommended for more than 3 devices and video streaming. For Internet support, please contact: 855-958-138 or Level2Support2@singledigits.com. For Internet in Event Venue Space please contact a PSAV representative for costs of Internet at (612) 596-4673.

**For meeting room internet see HIGH SPEED INTERNET (MEETING ROOMS)** INTERPRETERS Should any of your international guests require interpretation, we have several employees who are multilingual. A list of employees and languages spoken is kept at the Front Desk. Should you require an assigned interpreter for your event we recommend the following:

Sign Language: ASL Interpreting Services (ASLIS) https://aslis.com/

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Language Interpreter: AAA Worldwide Translation http://aaaworldwidetranslation.com/

-J-

JOGGING For the jogging enthusiast, please stop by our Bell stand to obtain a map of running trails near the Hotel.

-K- KEYS FOR MEETING ROOMS Keys for any meeting, office or hospitality room will be provided upon request. Key issuance ensures room is locked but not secured. If the room requires a hard key provided by Engineering (limited to select meeting room), it is subject to a $250.00/per key fee if it is not returned to the Event Sales or Event Planning Manager or Event Concierge. Seventy Percent (70%) of the event space is currently utilizing a hard key system with Thirty Percent (30%) utilizing RFID or Ving Card Keys. Loss of RFID/VING meeting room keys are $10.00/each if not returned at conclusion of group program. If you are requesting a hard lock change there will be a $150.00 per lock fee and we will require your signature on a waiver form. This must be arranged at least three (3) weeks in advance. Please note that when choosing to lock-out a room, your key will become the only key with the capability to enter the room. Thus, our Hotel staff can only refresh or reset the room with the key holder present. For more information or assistance contact your Event Sales or Event Planning Manager.

Hyatt Regency Minneapolis cannot be responsible for items left in these rooms. KOSHER The Hyatt Regency Minneapolis offers a full service Kosher Kitchen. Designed to service any size event, this kitchen allows us to cater for all Kosher events, including Weddings. Our Executive Chef and Culinary team work closely with a local Rabbi to ensure all details follow strict Kosher Laws. Should your event have only one (1) or a handful of attendees requiring a kosher meal, we will be happy to accommodate the request for an additional charge. We will arrange delivery of meals from local kosher restaurants, or offer pre-packaged meals. A minimum of seventy two (72) hours’ notice is requested. For special kosher needs, please contact your Event Sales or Event Planning Manager.

-L- LABOR The Hyatt Regency Minneapolis is a non-union Hotel. LAUNDRY Hyatt Regency Minneapolis has full service laundry available to all guests. A laundry bag and price list of all services offered can be found in every guest room closet. Laundry calls by 8:30am will be completed and returned to the guestroom by 6:00pm (except Sundays). Dry cleaning and laundry services are available in “Press Only” and “Clean and Press” options. LEADERSHIP COMMITTEE MEMBERS The Hyatt Regency Minneapolis Leadership Committee Members are as follows: Mark Bastis General Manager Georgia Jimenez Director of Operations Mike Menard Director of Finance Vince Vito Director of Sales and Marketing Eric LeClaire Executive Chef Weston Olson Director of Engineering & Security

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Dusty Perryman Director of Human Resources Gillian Frothingham-Gordon Director of Events Sarah Hess Director of Revenue LIFE SAFETY All meeting requirements, including registration and special set ups, must meet the guidelines of existing fire codes and ordinances for the City of Minneapolis. To facilitate this, we require a copy of all diagrams and floor plans are submitted at least sixty (60) days prior to your meeting or event. LIMOUSINE Limousine service to and from the airport or throughout the city is available from:

Premier Transportation (612) 331-7433

Avalon (800) 528-2566

Henderson Transportation (612) 871-5466 For more information on limousines, please contact your Event Sales or Event Planning Manager. LINEN Hyatt Regency Minneapolis has an assortment of table linens for your events. Currently we use white and black tablecloths and napkins for catered banquet functions or Galas. For Conference events we offer a chocolate conference cloth (limited to specific room setup types), black or white table linen and black or white skirting; skirting may also be available in spandex. Specialty linens may be coordinated through your Event Sales or Event Planning Manager. LIQUOR LAWS Minnesota laws prohibit the sale, purchase, and distribution of alcoholic beverages to anyone twenty (20) years of age and under. The law prohibits persons under the age of twenty one (21) from purchasing, possessing, consuming, and accepting a gift of alcoholic beverages, except under the direct supervision and approval of the parent(s) in the privacy of a home or during a religious ceremony. To prevent sale and/or service of alcoholic beverages to individuals under the age of twenty one (21), the licensee, agent, or employees have the right to refuse to sell or serve alcoholic beverages to anyone who is unable to produce adequate written proof of identity and age. Adequate proof of age and identity of an individual in Minnesota is a document issued by a federal, state, county, or municipal government including but not limited to a driver’s license, identification card, a selective service card, or an Armed Services identification card. It is unlawful for any person under twenty one (21) years of age to show or present false or fraudulent written identification or use identification other than his or her own to order, purchase, attempt to purchase, receive, or serve alcoholic beverages.

Sales of Liquor are Monday – Saturday 8:00 am – 2:00 am; Sunday Only – 10:00am – 2:00 am No liquor may be sold after 2:00am seven (7) days a week

**Final Call will proceed these times** LOADING DOCK Hyatt Regency Minneapolis is equipped with two (2) loading dock bays, located off of 1317 LaSalle Street. The maximum size vehicle permitted is a 53’ trailer [seasoned driver required]. The loading dock entry/exit doors are 14’ High x 23’6” Wide. The heights of the bays are 49”. LOCKOUTS FOR MEETING ROOMS Our floor operations and Security staff can lock any meeting room. However, the room is not secured from hotel staff through this type of lock. For detailed information regarding lock changes see “KEYS FOR MEETING ROOMS.”

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Any room that possesses an air wall as one (1) of the four (4) walls cannot be securely locked out. LOGO / GOBO Neither the Group nor Hyatt Regency Minneapolis will use the name, trademark, logo, or other proprietary designation for the other party in any advertising or promotional materials without the prior written approval of such party. The Group’s requests for any Hyatt Regency Minneapolis advertising materials should be directed to your Event Sales or Event Planning Manager. Groups also have the option of having their GOBO in the hotel lobby or other various locations within the hotel. Use of Group GOBO is based on the following guidelines:

Group will need to have a minimum of four hundred (400) or more guest rooms on peak and approval

Please note – groups will less than four hundred (400) rooms will need to be pre-approved by the General Manager, DOS or DOC/CS

We will allow their logo GOBO to be placed on the Fireplace on their peak arrival day for no more than six (6) hours

The cost will be a daily rental fee, plus $250.00 and cost of labor for setup

PSAV to include price in their AV Quote LOST AND FOUND Any item that is found in the hotel will be turned into the Security Department and kept there for thirty (30) days. If the item is unclaimed after thirty (30) days, it will be returned to the finder. Inquiries can be made regarding lost and found items twenty four (24) hours a day. For more information call Hyatt Regency Minneapolis’ Security Department at extension 44. LUGGAGE STORAGE Luggage Storage is available for all guests at our Bell Stand located on the Main Lobby next to the Front Desk. If you prefer, Guest Services can pick your luggage up from your room and store it for you by calling extension 52. If your group is in need of private luggage storage closer to the meeting room, one can be arranged for $3.00 per person. Please contact your Event Sales or Event Planning Manager for more details.

-M- MEDICAL FACILITIES In the event of an emergency, our Security department can be reached at Extension 55 or through the Hotel Operator. If a guest requires emergency medical assistance (Minneapolis Fire Department or Paramedics), they are transported to Hennepin County Medical Center, which is the nearest medical facility to the Hyatt Regency Minneapolis.

Hennepin County Medical Center 701 Park Avenue

Minneapolis, MN 55415

Abbott Northwestern Hospital 800 East 28

th Street

Minneapolis, MN 55407 MEETING FACILITIES Hyatt Regency Minneapolis has 105,000 square feet of meeting and function space. The Nicollet Ballroom features a large pre-function area and over 13,000 square feet of Event Venue Space. The Exhibition Hall has 30,000 square feet of space and offers a separate street entrance and is located adjacent to the Nicollet Ballroom. The Hyatt Regency Minneapolis has the largest amount of Event Venue Space in downtown Minneapolis.

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Please refer to the following diagrams and seating capacities for a thorough breakdown of our space:

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-N- NEWSPAPER PUBLICATION AND DELIVERY The Bell Stand holds a few complimentary copies of USA Today. A selection of Local and National Newspapers are available for purchase in the MPLS Market on a daily basis. If you would like a specific publication to be delivered to your attendees’ guestrooms, a charge of $2.50 under the door or $3.00 in the room will apply. Contact your Event Sales or Event Planning Manager for further assistance.

-O- OFFICE FURNITURE Contact the following merchant for more information, or contact your Event Planning Manager for assistance.

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OFFICE SUPPLIES Office supplies may be secured through the FedEx Office located on the second (2

nd) level.

For large order or arrangement of supplies, contact: 612-339-5641.

-P- PARKING The Hyatt Regency Minneapolis has adjacent public parking in the Loring Municipal Ramp and offers over 750 parking spaces (vehicles 6’6” or less) and 24-hour access. The Loring Ramp is owned and operated by Allied Parking Inc separate from the Hyatt and parking is available on a first come first serve basis. Motorcycle parking is not permitted within the Loring Ramp. Additional options available upon request for these vehicle types. Along with self-parking, the hotel offers in-house valet parking as well. The following rates apply (rates are subject to change without notice): Self-Parking Rates Early Bird (Monday-Friday) Enter before 8:00am – Exit before 8:00pm $7.00 0-20 Minutes $5.00 21-40 Minutes $10.00 41-60 Minutes $15.00 61 Minutes – 24 hours $20.00 Valet Parking Rates

Short Term Valet (0-2 Hours) $15.00 Short Term Valet (2-4 Hours) $20.00 Valet (Over and above 2 Hours) $38.00

Methods of Payment

If you are a registered guest of Hyatt Regency Minneapolis, self-parking charges can be validated at check in allowing in and out privileges and having your final parking charges listed on your guest room folio.

Guests can also pay for self-parking using the following credit cards: American Express, Diner’s Club, Discover, Master Card or Visa.

Arrangements can be made to have charges applied to a group’s master account. **In & Out privileges apply to hotel guests only; all other guests are subject to hourly rates. **

Entering and Exiting Procedures

Upon entering into the garage you will receive a ticket that you will need to keep in your possession at all times.

If you are an overnight guest, you will receive in and out privileges for your stay by providing your parking ticket to the front desk. A parking validation ticket will be provided for use of in and our privileges. Parking charges will be posted to your guest room folio.

Additional Parking Structures:

Millennium Ramp – 13th

& Nicollet (directly across the street from the Hyatt)

Minneapolis Convention Center – 12th

& 2nd

Ave (accessible via Skyway to Hyatt)

WCCO – 10th

& Marquette (0.3 miles/5 minutes)

Marquette Ramp – 11th

& Marquette ((0.3 miles/5 minutes) *For Additional information regarding parking: http://www.ci.minneapolis.mn.us/parking/

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PHARMACY The following stores offer pharmacies: Target 900 Nicollet Mall (612) 338-5215 Target and Target Pharmacy is approximately four blocks walking distance down Nicollet Mall from the Hyatt Regency Minneapolis. For Driving, turn right out of the parking ramp onto LaSalle. Continuing on LaSalle you will see sign markers for Target Parking. CVS Pharmacy 1110 Hennepin Avenue (612) 338-5867 CVS Pharmacy is approximately 6 blocks walking distance from the Hyatt Regency Minneapolis via 12

th Street and

Hennepin. For driving, turn right out of the parking ramp onto LaSalle. Take first left onto 11th

Street. CVS will be on the left hand side of the street. Street parking is available at meters in front of CVS on Hennepin, with guest parking in the rear with entrance off of 11

th.

Walgreens 655 Nicollet Mall (612) 339-0363 Walgreen is approximately four blocks walking distance down Nicollet Mall from the Hyatt Regency Minneapolis. Turn right out of the parking ramp onto La Salle and take right onto 10th St. Street parking will be available on 10

th

street as vehicles are not permitted on Nicollet. PHOTOGRAPHY If your group or convention is in need of photography services please contact Event Sales or Event Planning Manager for more details. PORTERAGE For group arrivals that would like delivery of luggage or a group pick up, porterage service is available. A minimum of one weeks’ notice is required to make these special arrangements with the hotels guest services team. Current pricing for this service is:

Roundtrip: $8.00 (Delivery and Pick Up)

Delivery Only: $4.00

Pick Up Only: $4.00 PRE-CONVENTION & POST-CONVENTION MEETINGS In order to introduce our clients to key personnel in the hotel, we would like to arrange for a Pre-Convention (Pre-Con) Meeting a day or two prior to your main group arrival. Please advise your Event Sales or Event Planning Manager as to whom you would like to attend from your organization and a convenient time for this brief meeting (time ranges from 30 minutes to 1 hour). We will focus on your group’s profile and how we can help you achieve your meeting’s objectives. As a means to gain feedback to better serve our clients, we also ask for a brief Post-Convention (Post-Con) Meeting. This meeting allows your Event Planning and/or Event Sales contacts, as well as the General Manager, to receive comments directly from the key contacts of your organization. PRESIDENTIAL VISITS Please inform your Event Sales or Event Planning Manager whenever there is the possibility that the President of the United States or Vice President will be invited to the hotel. The Secret Service requires a number of security measures to safeguard these individuals. PRINTING SERVICES If your group is in need of printing services please contact the FedEx Office at extension 6368 for your needs. The FedEx Office is located on the second (2

nd) level of the hotel and also offers fax service, laser jet printing,

typing, and copy service.

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PUBLIC TRANSPORTATION The Metro Transit runs an extensive network of buses in Minneapolis and nearby suburbs. The Light Rail’s Hiawatha Line offers fast, quiet light-rail service to nineteen (19) stations between downtown Minneapolis and the Mall of America, including both Airports. For more information call (612) 373-3333 or visit www.metrotransit.org.

-R- REGENCY CLUB The twenty second (22

nd) floor is designated as the Regency Club with the Club Lounge. The upgrade price to be

on Regency Club and enjoy the added amenities in the guest room and use of the Lounge will be an additional $40.00 per night. To gain access to the Lounge, guest room keys will be programmed to open the Regency Club Lounge. Amenities include:

Continental breakfast in the morning

Honor Bar and evening hors d’oeuvres

Concierge attendant in lounge

Free local, 1-800 and 8+0 telephone calls

Daily newspaper

Access to copier or laser printer

Coffee Maker

Robe

Complimentary mineral water

Lighted Makeup Mirror

Private “Key-Access Only” Floor

Automatic Turndown For more details, or to inquire about availability, please contact Central Reservations or your Event Sales or Event Planning Manager. REGISTRATION DESK/OFFICES/STORAGE There are a variety of locations that are suitable for registration desks. Your hotel contact will assist you in finding a location that fits your needs. Meeting rooms suitable for staff or volunteer offices and storage should also be discussed with your Event Sales or Event Planning Manager. RESERVATIONS Your hotel Event Planning Manager will supply your group with a custom URL to provide group members. This link should be posted on the group’s conference website and made available on registration materials. The service used, Passkey, allows for daily receipt of automated pick up reports, rooming list reports as well as direct access to make your own reservations and changes. For more details, or training opportunities on this system contact your Event Planning Manager. RESTAURANTS

Prairie Kitchen & Bar: Enjoy a sophisticated, unique addition to the vibrant Twin Cities dining scene with Prairie Kitchen and Bar. The new restaurant features cuisine and decor designed to reflect the natural resources and unique growing seasons of Minnesota and surrounding states. Seasonally inspired breakfast, lunch, and dinner are built around fresh, locally grown produce, meat, grains, and dairy products. The 360 degree bar features views of Nicollet Mall and offers a comfortable, yet refined atmosphere, carrying the elements of nature throughout.

Breakfast served Daily: 6:30am – 11:00am

Lunch served Daily: 11:00am – 2:00pm

Dinner served Daily 5:00pm – 10:00pm

Lounge served Daily 11:00am – Midnight

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MPLS Market: Located on the lobby level, Market features quick, yet satisfying menu options for all times of the day directed toward the guest on the go that doesn’t want to sacrifice quality. This seasonal, deli-style concept offers freshly brewed Starbucks coffee, refreshing beverages, and locally inspired snacks to help get you through the day.

Open Daily: 6:00am – 8:00pm

Friday and Saturday: 6:00am – 10:00pm In Room Dining: Enjoy local options from the comfort of your very own guest room. The In Room Dining Menu is located on the guestroom television. To place an order, dial extension 54 from any guest room. Delivery charge: $3.00 Service charge: 20 % Sales tax: 13.4% ROOM SET CHANGES Once a room has been set, based on the signed Group Detail Report, and it is requested to be changed onsite, a room set fee of $500.00 will apply. The fee will vary based upon the severity of the change and the size of the room. ROPE AND STANCHIONS Hyatt Regency Minneapolis has a limited supply of ropes and stanchions available for your convention needs. Please note that ropes and stanchions are on a first come, first serve basis and must be used in accordance with fire codes. Contact your Event Planning Manager for more information.

-S- SAFETY DEPOSIT BOXES The Hyatt Regency Minneapolis does not offer Safety Deposit Boxes. All guestrooms feature in-room safes that can be set with your own personal lock code. For details on setting your safe, contact the Front Office using extension 50 from your guestroom phone. SECURITY For all emergencies, dial 55. Hyatt Regency Minneapolis has a full time security staff. All guestrooms contain emergency procedures that all guests are encouraged to read at their convenience. The Security Department is responsible for all areas of the hotel; however, they do not monitor meeting rooms. It is the sole responsibility of the group to safeguard their property. All meeting rooms are lockable, but not securable. The Hyatt Regency Minneapolis is not responsible for any loss or theft of articles left in guestrooms or meeting/function rooms that are not secured. If additional security is needed for your event, Hyatt Regency Minneapolis will assist in hiring/scheduling officers for you. Security is based on a four (4) minimum. Any use of an outside security team must be a licensed and bonded security company. The Hyatt Regency Minneapolis does not permit armed security. It is the responsibility of the association to hire security for the exhibit area for the entire period that the exhibit area is occupied. All outside security companies must be approved by our Director of Security. Guns or other weapons are banned from the premises. SHIPPING AND RECEIVING (BOXES) All exhibitor shipments must be arranged through the group’s exhibit contractor or drayage company. Please provide these companies with the Hotel’s Shipping Address:

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Hyatt Regency Minneapolis 1300 Nicollet Mall Minneapolis, MN 55403 All packages must contain a label with the following information

1. Contact name (guest or planner who will claim the package(s)) 2. Name of Group and Event Dates 3. Event Sales or Event Planning Manager’s name 4. Return Address and Phone Number

The hotel shall not be liable for safe or timely arrivals of packages sent to the hotel by or for the group. It is the group’s responsibility to check and make sure the contents are intact. The hotel accepts no liability for lost, stolen, or damaged goods. The hotel will not accept C.O.D. shipments. Please note that storage space is extremely limited. Upon arrival, please contact Guest Services or Convention Services Floor to arrange for delivery. The following fees will be applied for the storage/transportation of boxes and materials to meeting/function space: 5 boxes or fewer: $5.00 per box 6-10 boxes: $50.00 11-20 boxes: $100.00 21-30 boxes: $250.00 31-40 boxes: $350.00 41-50 boxes - $500.00 51 boxes or more: Amount to be determined by Event Sales or Event Planning Manager Rolling Cargo Case: $100.00/case Flat Rate for Pallet: $275.00/pallet Storage Fee for packages stored more than 5 days prior to event date: $50.00 Storage Fee for packages stored more than 10 days prior to event date: $75.00

**7.75% Sales Tax applies to all shipping/receiving fees** Normal delivery of Federal Express (FedEx), Airborne and UPS packages occurs between 10:00am and 11:00am. The Bellstand is also available for guests to ship packages which are subject to shipping and handling charges. For more information, or to make shipping arrangements, contact your Event Sales or Event Planning Manager. The hotel cannot accommodate large freight. SIGN POLICIES All signs must be professionally printed or painted, and must be approved by the Hotel. Hand written signs, unapproved signs, signs placed inside elevators, or on guest room floors are not permitted and will be removed. In the event extra signs, easels, or bulletin boards are required, please contact your Event Sales or Event Planning Manager. Your Event Concierge will also provide 8½” x 11” signs outside of the meeting rooms with your group posting name, function, and room name. Pins, tacks, tape or any material that may cause damage are NOT permitted on hotel walls or doors. All signs must be displayed on easels or in sign holders. The charge to hang and/or remove banners is at PSAV’s discretion. Use of prohibited materials resulting in damage will result in a fee at the discretion of hotel management. Hyatt Regency Minneapolis has several Digital Reader Boards for daily postings of meeting room and registration information spread throughout the public areas of the hotel. Static Cling designed signage is strong encouraged. Please contact your Event Planning Manager, Event Sales Manager, or Event Concierge to provide the correct posting of your event.

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SKYWAY SYSTEM Downtown Minneapolis is connected by a system of climate controlled walkways. Guests can walk to just about any major downtown building without ever going outside. For a detailed guide to the skyway system visit:

http://www.skywaymyway.com/

SMOKING/NON-SMOKING Hyatt Regency Minneapolis is a 100% Non-Smoking facility. Designated smoking areas are available outside of the hotel. This includes E-cigs or vapes. SPA OR SALON SERVICES For guests in need of pampering, hair styling for your Wedding or just some last minute maintenance we recommend:

Aveda Sanctuary Salon & Spa: http://www.sanctuaryspa.com/locations/minneapolis

Jungle Red: http://jungleredsalon.com/ SPORTS TICKET INFORMATION While in Minneapolis, grab your peanuts and popcorn and head out to one of our many sporting venues. Downtown Minneapolis is home to the Minnesota Vikings at US Bank Stadium, Minnesota Twins at Target Field, Minnesota Timberwolves and Lynx at Target Center and the University of Minnesota Golden Gophers have multiple venues located on their campus. St. Paul is home to the Minnesota Wild at the Excel Energy Center, as well as the Minnesota Swarm at Treasure Island Field at Xcel Energy Center. Schedules and phone numbers are available at the Bellstand. For ticket information, contact Ticketmaster at (612) 959-5151. STAGING/PLATFORMS The hotel has portable staging available in the following sizes: 6’ x 8’ x 32” 6’ x 8’ x 24” 6’ x 8’ x 16” 6’ x 8’ x 8” (only four (4) pieces available) Should you require extensive staging, consult with your Event Sales or Event Planning Manager for price quotes and availability. SUITES/UPGRADES The Hyatt Regency Minneapolis offers a total of forty eight (48) suites. Our suites are perfect for entertaining clients or guests and our Event Sales Room Service Department has suggestions for your hospitality and entertaining needs. Our suites are also a wonderful way to provide special accommodations to your VIP guests attending the convention or event. Please inquire with your Event Sales or Event Planning Manager to set up Suite Upgrade Accommodations. EXECUTIVE SUITE:

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The Executive Suite is perfect for the busy executive or a family getaway with separate living room/bedroom areas through a singular entryway and includes a King Hyatt Grand Bed™ and a separate Pull-Out Sofa Sleeper. This spacious suite is 650 square feet and includes an oversized work area, large seating area, and refrigerator, views of Loring Park, local artwork, and spacious bathrooms. *Not available for hospitalities. VIP SUITE:

The VIP Suite is a spacious 675 square feet and offers a comfortable living area with a pull out sofa sleeper, contemporary art, hardwood floors and sweeping views through a wall of expansive windows. Entertain graciously in the separate dining area with a fine table and seating for six, a large kitchenette with a wet bar. A separate master bedroom in these inviting accommodations offers one king or two queen Hyatt Grand Beds™. VIP Suites are located on the twenty fourth (24

th) floor and are designed to accommodate hospitality groups of no more than

forty (40) guests. PREMIER SUITE:

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The Premier Suite is a spacious 725 square feet and offers a comfortable living area with a pull out sofa sleeper, contemporary art, hardwood floors and sweeping views through a wall of expansive windows. Entertain graciously in the separate dining area with a fine table and seating for six, a large kitchenette with a wet bar. The Premier Suite features an oversized work area with a ready to use computer and printer. A separate master bedroom in these inviting accommodations offers one king or two queen Hyatt Grand Beds™. Premier Suites are designed to accommodate hospitality groups of no more than twenty-five (25) guests.

Other upgrades available include Park Suite (not pictured or shown above) City View, Corner Rooms, and Junior

Suite Rooms. Additional fees may apply.

-T- TAXES Sales taxes for the State of Minnesota (including the city of Minneapolis) are: Sleeping Room Tax 13.4% Food Sales Tax 10.775% Beverage Sales Tax 13.275% Service Charge on Banquets contact your EPM for the current applicable charge State Tax 7.775% The stated taxes are required taxes in the State of Minnesota and will be applied to your billing. These rates are non-negotiable. *Note: Service Charge is Taxable. TAX EXEMPT STATUS In the State of Minnesota, a group may only be considered Tax Exempt when the purpose of the function is to fundraise. To signify your group as tax exempt, you will need to provide a tax-exempt status form from the State of Minnesota. This includes both ST3 and ST16. The group must also provide a program of event clearly stating such philanthropy. For more information please visit: MN Department of Revenue or Hotel & Lodging Exemption. MN Department of Revenue: http://www.revenue.state.mn.us/businesses/sut/pages/nonprofit_es.aspx Hotel & Lodging Exemption: http://www.revenue.state.mn.us/businesses/sut/factsheets/FS141.pdf ST3 Form: http://www.revenue.state.mn.us/Forms_and_Instructions/st3.pdf ST16 Form: http://www.revenue.state.mn.us/Forms_and_Instructions/st16.pdf TELEPHONES House phones are conveniently located throughout the hotel. If you require a phone in a meeting room or registration area, please consult with Presentation Services (PSAV). Types of services offered:

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House Phone: No outside calls, incoming or outgoing. No installation fee; $30.00 per phone per day equipment rental.

In-house/Local: $100.00 installation fee per line; $30.00 per phone per day; no charge for local calls; long distance billed at operator assisted rate plus $.20 per minute plus a $1.00 plus tax access fee.

Direct Dial outside line for computer modem: $100.00 installation fee per line; no charge for local calls; long distance billed at operator assisted rate plus $.20 per minute plus a $1.00 plus tax access fee.

Any of the above options with voicemail are available through Presentation Services, our in-house audio visual company.

Credit Card Calls are $1.00 per call.

-V- VALET Valet parking is available, for in-house guests. Valet hours are between 6:00am – 11:30pm. The cost is $38.00 per day. Our Guest Services at extension 53 would be happy to assist you. If you would like to provide hosted Valet Parking for a group or convention, please contact your manager directly for more information. VOICEMAIL All hotel room telephones have voicemail capability. You can check it simply by dialing 4848 from your room. If you have any questions, please call the hotel operator.

-W- WEIGHT LOADS Equipment, room set, audio visual, and guest attendance combined may not exceed one hundred (100) pounds per square foot on Conference levels two (2), four (4) and five (5). Weight Loads on Conference Level one (1) is on foundation level and is available for an increase per pound.