HP2-H08_V2

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Item 1 of 68 What is an advantage of DDR3 RAM?A. B. C. D.

Item 2 of 68 What can you do with an HP MultiBay or Upgrade Bay?A. B. C. D.

Item 3 of 68 What does AMT technology enable you to do? (Select two.)A. B. C. D. E.

Item 4 of 68

What must you do to optimize the performance of a 64-bit processor?A. B. C. D.

Item 5 of 68 Match each label with the correct port.

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NOTICE

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Item 6 of 68 Click the part of the graphic that identifie s the Mobile PCI eXpress Module (MXM) card.

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Item 7 of 68 What is a function of High-bandwidth Digital Content Protection (HDCP)?A. B. C. D.

What is the difference between SATA and eSATA?A. B. C. D.

Item 9 of 68 A monitor is moved to a new computer. Upon power-up, the screen message Theft Mode Enabled displays. How can you restore the monitor to normal operation? (Select two.)

A. B. C. D. E.

Item 10 of 68 Which type of connector is shown in the exhibit?

A. B. C. D.

Item 11 of 68 Which statement is correct regarding third-party applications pre-installed on HP systems?A. B. C. D.

Item 12 of 68

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Match the HP product with the feature that best identifie s it.

Item 13 of 68 Which benefit does HP DriveGuard add to a notebook?A. B. C. D.

Item 14 of 68 Which HP product for post-warranty support is available to HP customers?A. B.

C. D.

Item 15 of 68 Which devices are used to write data to removable media? (Select two.)A. B. C. D. E.

Item 16 of 68 Which hardware support service is available as an HP Care Pack Service?A. B. C. D.

Item 17 of 68 Which statement best describes the Trusted Platform Module (TPM)?A. B. C.

C. D.

Item 18 of 68 Which statement is true about HP thin clients?A. B. C. D.

Item 19 of 68 What does HP QuickLook enable you to do?A. B. C. D.

Item 20 of 68 A customer has reported intermittent lockups on a computer kept inside an enclosed cabinet. What is the most likely cause?A. B. C. D.

Item 21 of 68 Which tool is used to update desktops and notebooks proactively with select HP software and drivers?A. B. C. D.

Item 22 of 68 Which options are available as HP notebook security features? (Select two.)A. B. C. D. E.

Item 23 of 68 What is true regarding HP DriveLock if a user has forgotten the master password?A. B. C. D.

Item 24 of 68 Your customer wants better security for sensitive data on their hard drives and asks for help enabling HP DriveLock. Where should you look to enable this?A. B. C. D.

Item 25 of 68 When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?

A. B. C. D.

Item 26 of 68 Which replacement part can generate an Invalid Electronic Serial Number error?

A. B. C. D.

Item 27 of 68

What is included with the recovery media set in addition to the operating system CD/DVD?A. B. C. D.

Item 28 of 68

What is the maximum recommended distance between two devices when communicating using Bluetooth

A. B. C. D.

Item 29 of 68 A system boots from a SCSI drive but after the addition of an IDE hard drive, the system no longer boots. What is the probable cause?A. B. C. D.

Item 30 of 68 The maximum amount of usable RAM in Microsoft Vista is limited by which factors? (Select two.)

A. B. C. D. E.

Item 31 of 68 What should you do to view details of the graphics driver?A. B. C. D.

Item 32 of 68 Which tool should you use to set and change the Smart Card PIN on an HP notebook?A. B. C. D.

Item 33 of 68 Which statement best describes the function of HP Wireless Assistant?

A. B. C. D.

Item 34 of 68 Which utility should be used to configure a WWAN device on an HP notebook?A. B. C. D.

Item 35 of 68 Which key should you press during bootup to access the HP BIOS Setup Configuration Utility?A. B. C. D.

Item 36 of 68

You have determined that a computer has a defective hard drive. What is the next step in the HP Six-Step Troubleshooting Methodology process that you should take?A.

B. C. D.

Item 37 of 68 A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?A. B. C. D.

Item 38 of 68

A customer reports no sound after Windows XP loads. What is the first step you should take to identify the cause?A. B. C. D.

Item 39 of 68 Which first step does HP recommend that you take to resolve compatibility and performance issues?A.

A. B. C. D.

Item 40 of 68 An HP computer might display a microcode error after you replace which component?A. B. C. D.

Item 41 of 68 What is last step in the HP Six-Step Troubleshooting Methodology procedure?A. B. C. D.

Item 42 of 68

A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?A. B.

C. D.

Item 43 of 68 Which technology does the monitor need to support to play a Blu-ray movie through a DVI connection?A. B. C. D.

Item 44 of 68 According to HP best practices, where should you verify the service history for a specific computer?A. B. C. D.

Item 45 of 68

You are working on a computer that does not detect any USB devices. You suspect that USB support is n enabled. Where do you verify this setting?A. B. C. D.

D.

Item 46 of 68

A computer does not boot from a bootable USB storage device, although the computer can access the file on the storage device in Windows Explorer. What is the cause of this?A. B. C. D.

Item 47 of 68 Which utility is required to update the DMI after you have replaced a system board?A. B. C. D.

Item 48 of 68

A customer has performed a memory upgrade. After restarting the computer, the customer experiences a memory dump. What should you do first to resolve this?A. B. C. D.

Item 49 of 68 What should you do first when a processor displays a temperature warning?A. B. C. D.

Item 50 of 68 An HP desktop computer with an external hard drive attached is unable to boot to the internal hard drive after restart. What must you do to boot the computer to the internal drive?A. B. C. D.

Item 51 of 68 Where can you find the latest BIOS for an HP personal computer?A. B. C. D.

Item 52 of 68 What does HP Wireless Assistant enable you to do?A. B. C. D.

Item 53 of 68

You have replaced a video adapter in a customer's workstation, but now the network PCI card is no longe recognized by the system. What is the first step you should take to resolve the customer's issue?A. B. C. D.

Item 54 of 68

A customer reports that the power supply in an HP desktop has had repeated failures. Although it has bee replaced several times, the power supply continues to fail. What is the first step you should take to identify the root cause?A. B. C. D.

Item 55 of 68 During which step of the HP Six-Step Troubleshooting Methodology does part replacement occur?A. B. C. D.

Item 56 of 68

After performing a QuickRestore of an HP notebook, you discover that the restore partition is missing. Wh is the probable cause?A. B. C. D.

Item 57 of 68 A customer has reported a potential safety issue with their HP computer. What should you do?A. B. C. D.

Item 58 of 68

A customer complains that their notebook battery does not hold a charge for very long. You determine tha the battery has reached the end of its useful life, even though the customer's notebook is still under warranty. What should you do?A. B. C. D.

Item 59 of 68

You are trying to locate a part number for warranty replacement of a faulty component. Which part numbe should you use?A. B. C. D.

Item 60 of 68 Which element should be included in a report to HP?A. B. C. D.

Item 61 of 68 Which diagnostics tool should you use to qualify a memory issue?

A. B. C. D.

Item 62 of 68 Where can you confirm an HP spare part number?A. B. C. D.

Item 63 of 68 A customer wants additional memory installed on a computer. Where can you find the appropriate part number for supported memory on this computer? (Select two.)A. B. C. D. E.

Item 64 of 68

A customer reports they are unable to dock dozens of new notebooks. As the onsite technician, you have opened multiple cases with HP but are still unable to resolve. What should you do next?

A. B. C. D.

Item 65 of 68

A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country. What should the customer do to repair the notebook under warranty coverage?A. B. C. D.

Item 66 of 68 Which HP utility must you run before replacing a battery under warranty?A. B. C. D.

Item 67 of 68

You need to disassemble an HP tablet PC that you are unfamiliar with. Which HP resource will provide yo with video instruction?A. B. C. D.

Item 68 of 68 From which two locations can you run the DPS test? (Select two.)A. B. C. D. E.

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age of DDR3 RAM?

ECC memory correction is a standard feature. It is asynchronous dynamic RAM, which improves performance. It is more power efficient than DDR2 memory. It is compatible with DDR2 memory, which enables easy upgrades.Mark item for review

with an HP MultiBay or Upgrade Bay?

Install an additional