How To Use Collaborative Goal Setting and Develop a Performance Feedback Process BPI Emerging Leader Series EMERGING LEADERS HIGH POTENTIAL TEAMS HIGH POTENTIAL EXECUTIVE COACHING Tara Powers, MS Your Business Acceleration Expert Powers Resource Center, LLC Small ShiftsFast Results PRC, LLC Copyright 20122 Why EL Success Is Important Sustainability in business Investment cost Bench strength Mentoring opportunity Good retention tool for high performers PRC, LLC Copyright How to assess performance against agreed upon standards How to engage in a collaborative process to define goals, objectives and performance stds A review of how to set SMART goals and monitor progress How to use a feedback process that motivates and engages employees Learning Outcomes The Performance Management Cycle Setting and Aligning Goals Performance Counseling and Documentation Hiring and Retaining Talent Using Communication Skills That Build Trust Setting Clear Performance Expectations Recognition and Motivational Techniques Providing Effective Feedback and Coaching VISION = STRATEGY What are the benefits of performance management? Copyright 20126 Setting Goals Collaboratively Discuss, dont tell Talk about how they fit in the bigger picture Work together to set stretch goals Discuss potential obstacles and solutions Identify how they add value Copyright 20127 Developing SMART Goals Specific (what, how, how many, by when, with who, etc.) Measurable (youll know when you have achieved them) Achievable (the employee has the KSAs to achieve it) Relevant (aligns with what employee does) Timeline (they know when it needs to be accomplished by) SUCCESS Questions To Answer About Goals Why should this goal be important to the employee? What benefits will achieving this goal bring to the employee? How will achieving this goal impact department? What impact will achieving this goal have on the organization? Obstacles That Get in the Way Goals arent clear or measurable Too many goals and not prioritized Unrealistic given the resources, money and time available Constantly change and never seem to be important Obstacles That Get in the Way Goals is no longer relevant Action steps werent put in place to accomplish goals Goals not mutually agreed upon Monitoring ~ Setting Clear Expectations Have a clear understanding of what is an acceptable level of performance for each goal and job responsibility Define and agree on this with employee Be sure to discuss what success would look like Be sure to define successful behaviors like what it means to be a collaborative team member or have a great attitude. Try to address anything that seems subjective. Monitoring ~ Effective Follow Up Ongoing and consistent Opportunity to engage Ask open ended questions Keeps you in the know Builds trust and open communication ASSESS ~ Sample Documentation Sheet FEEDBACK PROCESS Feedback Process Specific Timing Positive and Corrective Shares the Impact Allows for Employee Input Provides Opportunity 3 Step Feedback Process FACTS IMPACT SOLUTION or REINFORCEMENT Personal Commitment to Action What will I work on improving? Call Us To Discuss Your Emerging Leaders. Accelerate Their Success! Small Shifts. Fast Results.