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How to remove Jammed Paper
Rev.1
B410/B430/B440 ES4140
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This document explains how to clear them quickly and simply.
If printing multiple pages (or copies), do not assume that, having cleared an obvious sheet, others will not also be stopped somewhere along the path. These must also be removed in order to clear the jam fully and restore normal operations. Please remove jammed paper carefully so that it doesn’t tear. However, if it does please ensure that no parts of paper are left inside the printer.
Check the error code displayed on the panel and remove the jammed paper by following the procedures described in this document.
Paper JamsPaper jams occasionally occur due to paper misfeeding from a paper tray or at any point on the paper path through the printer. When a jam occurs, the printer immediately stops and the Alert LED on the Status Panel informs you of the event.
For example:
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WARNING!If the printer has been powered on recently, the fuser will be hot. This area isclearly labelled. Do not touch.
Duplex/Rear Multi Purpose Tray Inside Printer Paper Trays
Error codes and LocationRefer to the table below to find the location of the paper jam
Error Code Location on Printer Refer to Page372 Duplex Unit 4
380 Inside Printer 6
381 Front Cover 7
382 Paper Exit 6
389 Inside Printer 6
390 Multi Purpose Tray 7
391 Paper Tray 5
392 Paper Tray 5
400 Inside Printer 6
409 Paper Exit 6
NOTE: The model shown may look different from your printer however the basic principles are the same.
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Error 372 A paper jam has occurred near the duplex unit.
1. Remove the Duplex Unit and check for any paper in this area.
2. If the paper is difficult to remove, push the cover in the arrow direction, raise it and remove the paper.
3. Replace the duplex unit.
4. Open the rear cover and check for paper in the rear path. Pull out any paper found in this area.
If the paper is low down in this area and difficult to remove, it is probably still gripped by the fuser.
In this case, raise the top cover, reach around and press down on the fuser pressure release lever. If you are not using the rear cover, close it once the paper is removed from this area.
5. Close the top cover and press down to latch it closed.
NOTE: If the edge of the jammed paper can be seen from the exit, reinstall the image drum and close the top cover. Remove the jammed paper from the exit when the exit roller begins rotating after a few seconds after switching on. However, if the jammed paper cannot be removed, contact a service representative.
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Error 391 & 392 A paper jam has occurred while feeding paper from a paper tray.
1. Remove the paper tray from the printer.
2. Remove any crumpled or folded paper.
3. Remove any paper from the underside of the printer.
4. Replace the paper tray.
After successful removal of any damaged or misfed paper, the printer should continue printing.
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6. Re-install the image drum complete with toner cartridge.
7. Lower the top cover but do not press down to latch it closed yet. This will protect the drum from excessive exposure to room lighting, while you check the remaining area for jammed sheets.
8. Open the rear cover and check for paper in the rear path. Pull out any paper found in this area.
If the paper is low down in this area and difficult to remove, it is probably still gripped by the fuser. In this case, raise the top cover, reach around and press down on the fuser pressure release lever. If you are not using the rear cover, close it once the paper is removed from this area.
Error 380, 382, 389, 400 & 409 A paper jam has occurred inside the printer or failed to exit completely from the printer.
1. Remove the tray and clear any misfed sheets as shown on page 4.
2. Press the cover release and open the printer’s top cover.
3. Carefully lift out the image drum, complete with the toner cartridge. Be careful not to touch or scratch the green drum surface.
4. Cover the removed image drum.
5. Remove any jammed sheets from the paper path.
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9. Close the top cover and press down to latch it closed.
Error 381, 390 A paper jam has occurred near the front cover/Multi Purpose Tray.
1. Open the Multi Purpose Tray Remove any paper that you find and then close the tray.
2. The printer will warm up and commence printing when ready. The page lost through the jam will normally be reprinted.
NOTE: If the edge of the jammed paper can be seen from the exit, reinstall the image drum and close the top cover. Remove the jammed paper from the exit when the exit roller begins rotating after a few seconds after switching on. However, if the jammed paper cannot be removed, contact a service representative.
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