How to Guide your Team when Feeling “Stuck”

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How to Guide your Team when Feeling “Stuck”

a training resource for team leads


Agenda

2

>www.dpw.state.pa.us >www.dhs.pa.gov 3

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No Leader

Ineffective Communication

Lack of Routine and/ or Schedule


Effective Communication


Kantor 4 Player Model Inside Moves, 2003









• Can create a dynamic where some people are punished and others dominate



• Can create a dynamic where some people are punished and others

• No movement (no strong movers or no one follows a move)





• The team is unable to make a decision





• The team is unable to make a decision• The team “spins”



• Capability to engage in all four actions in a balanced sequence

• Individuals have the flexibility to engage in more then one action

• The group is able to reach closure and produce results

• The team can self- correct




• Remove interruptions and permit “prep time”

Routine and/ or Schedule



• Establish a “meeting place” or time





• Builds relationships, rapport and accountability





• Builds relationships, rapport and accountability

• Pushes momentum and encourages innovation!



• Agreement

Leadership


• Agreement

• Commitment

Leadership


• Agreement

• Commitment

• Accountability

Leadership


• Agreement

• Commitment

• Accountability

• Leadership

Leadership


• Agreement

• Commitment

• Accountability

• Leadership

Leadership

• Communication


• Agreement

• Commitment

• Accountability

• Leadership

Leadership

• Communication

• Collaboration


• Agreement

• Commitment

• Accountability

• Leadership

Leadership

• Communication

• Collaboration

• Regulator



• Agreement

• Commitment

• Accountability

• Leadership

Leadership


• Behavioral Health Specialist

• Support Coordinator

• Behavioral Specialist

• Etc…



Look for patterns in conversation that are no longer productive

WHAT SHOULD I BE DOING AS THE “TEAM LEAD”?

Teamwork, 2016





Teamwork, 2016



Brainstorm ways to develop or restore those things that are missing


Teamwork, 2016



Teamwork, 2016


“What's creating this pattern?”

“What king of environment has been created?”

“What’s your contribution to this?”

Teamwork, 2016


Teamwork, 2016


Teamwork, 2016


• Push your people

• Shake things up• Lead by example












Lead by example

Shake things

up

Push your team



Individual Strategies


The TICK – TOCK strategy

• A self reflection activity

• Designed to overcome fears, doubts, and

uncertainties

Thinkertoys, 2006


Idea Quota

• Exercise your brain!

• Teach yourself to develop ideas

• Learn to share them, regardless of the

content

Thinkertoys, 2006


False Faces

• Identifies fresh ideas to

outstanding challenges

• Teaches you to take what you

know and reverse your

way of thinking about it

Thinkertoys, 2006


Think Bubbles

• Designed to be a “brain burst” when you feel you are out of

options

• Serves as a tool to revisit and

continue brainstorming

about later

Thinkertoys, 2006


Group Strategies


KANTOR’s 4 player model

• An initial step to take to

assess team

• A way to give each staff a

responsibility

• A way to hold each staff

accountable



Thinkertoys, 2006

Dialogue MappingSketchnote: Solving Wicked Problems with Dialogue Mapping


DMAIC

• Used to find solutions of an

obvious problem within

an existing process

• Great for teams that do not

have leaders identified

• Decisions are based off of

data collected

DMAIC - The 5 Phases of Lean Six Sigma


Systematic Problem Solving

• Used for more complex issues

• Requires data collection/

analysis from multiple

perspectives

• Best when working in

groups of 2-4 people

Kjærulff, 2016


Systematic Problem Solving Kjærulff, 2016


SWOT Analysis

• Used to collect information from

external and internal perspective

• Identifies strengths, weaknesses,

opportunities, and threats to a team

• Provides an overall screenshot of the team dynamic and

capabilities

Kjærulff, 2016




Team Calendar


To Do Lists


Participant Specific Data!



How to ensure you have all the information to do your job as a provider

• Have you visited the ASERT website (www.paautism.org)?– Did you create profiles for the participants you support?– Did you sign up to receive the ASERT monthly newsletter?– Do you follow ASERT on facebook or twitter?

• Are you signed up on BAS list-servs (all providers and SC specific)?

– Are you receiving Admin Notices and Communications via the list-serv?

http://www.paautism.org/


• Do you visit the online training platform (www.myodp.org) and save all pertinent documents and watch trainings? Do you participate in live training opportunities?

• Do you communicate with the Regional and Clinical Reps to ask questions and share participant concerns?

If you have questions on any of the above, please contact the Provider Support Mailbox ([email protected])

http://www.myodp.org/

mailto:[email protected]


Thank you all! Have a wonderful rest of your day!


References

P. (2014, November 04). 11 Things to Remember When You Feel Stuck ». Retrieved from https://www.powerofpositivity.com/11-things-remember-feel-stuck/

David Halls. (2018, January 30). Get RACI Matrix Chart Template. Retrieved from http://www.spreadsheettemple.com/get-raci-matrix-chart-template/

Executive coaching. (n.d.). Retrieved from https://www.lifecoachhub.com/coaching/executive-coaching

Free Excel Gantt Chart Template and Tutorial - Project Management Using Excel [Part 1 of 6]. (2010, May 27). Retrieved from https://chandoo.org/wp/gantt-charts-project-management/

Grigg, C. (n.d.). Free Microsoft Excel Spreadsheets to Help You Get More Done. Retrieved from https://www.lifewire.com/microsofts-excel-spreadsheet-templates-2512187#step3

Hughes, M. (2014, October 16). 10 Amazingly Useful Spreadsheet Templates to Organize Your Life. Retrieved from https://www.makeuseof.com/tag/10-amazingly-useful-spreadsheet-templates-organise-life/

Sieber, T. (2017, August 25). 10 Useful Excel Project Management Templates for Tracking. Retrieved from https://www.makeuseof.com/tag/excel-project-management-tracking-templates/

Sketchnote: Solving Wicked Problems with Dialogue Mapping (Chris Chapman, Toronto Agile Support Group) –. (n.d.). Retrieved from http://sachachua.com/blog/2013/05/sketchnote-solving-wicked-problems-with-dialogue-mapping-chris-chapman-toronto-agile-support-group/

https://www.powerofpositivity.com/11-things-remember-feel-stuck/

http://www.spreadsheettemple.com/get-raci-matrix-chart-template/

https://www.lifecoachhub.com/coaching/executive-coaching

https://chandoo.org/wp/gantt-charts-project-management/

https://www.lifewire.com/microsofts-excel-spreadsheet-templates-2512187#step3

https://www.makeuseof.com/tag/10-amazingly-useful-spreadsheet-templates-organise-life/

https://www.makeuseof.com/tag/excel-project-management-tracking-templates/

http://sachachua.com/blog/2013/05/sketchnote-solving-wicked-problems-with-dialogue-mapping-


References

Kjærulff, H. (2016, April 07). The Most Successful Problem Solving Method - I have ever used. Retrieved from https://www.linkedin.com/pulse/most-successful-problem-solving-method-i-have-ever-used-kjærulff

Diagnosing and Changing Stuck Patterns in Teams. (2016, September 06). Retrieved from https://teamcatapult.com/diagnosing-and-changing-stuck-patterns-in-teams/

How to Boost Creativity on Your Team When They're Stuck. (2017, January 22). Retrieved from https://getlighthouse.com/blog/boost-creativity-your-team-stuck/

Knight, R. (2015, August 12). What to Do If Your Team Is in a Rut. Retrieved from https://hbr.org/2014/08/what-to-do-if-your-team-is-in-a-rut

Miller, J. (2015, February 18). How to Manage a Totally Overwhelmed Team. Retrieved from https://www.themuse.com/advice/4-strategies-for-leading-a-totally-overwhelmed-team

(2017, May 18). Why People Feel Stuck at Work-And How to Overcome It. Retrieved from https://blog.liberationist.org/a-simple-exercise-that-will-unstuck-your-team-immediately-d294d5ad1bc7

ABOUT KI. (n.d.). Retrieved from https://www.kantorinstitute.com/about/Bacharach, S. B. (2018). Transforming the clunky organization: Pragmatic leadership skills for breaking inertia. Ithaca: Cornell University Press.

https://www.linkedin.com/pulse/most-successful-problem-solving-method-i-have-ever-used-kj%C3%A6rulff

https://teamcatapult.com/diagnosing-and-changing-stuck-patterns-in-teams/

https://getlighthouse.com/blog/boost-creativity-your-team-stuck/

https://hbr.org/2014/08/what-to-do-if-your-team-is-in-a-rut

https://hbr.org/2014/08/what-to-do-if-your-team-is-in-a-rut

https://www.themuse.com/advice/4-strategies-for-leading-a-totally-overwhelmed-team

https://blog.liberationist.org/a-simple-exercise-that-will-unstuck-your-team-immediately-d294d5ad1bc7

https://www.kantorinstitute.com/about/


References

Kantor 4 Player Model Inside Moves (Publication). (2003). Retrieved http://strategicmodelbuilding.com/uploads/You_Inc_4_Player_Model_Cards_2009.pdf

Skip Prichard | Leadership Insights. (n.d.). Retrieved from https://www.skipprichard.com/Vrabie, A. (2014, May 23). Are routines good for your team productivity? . Retrieved from https://blog.sandglaz.com/routines-good-team-productivity/

What to Do When Your Team Gets "Stuck": 7 Ways to Get It Moving Again. (2010, January 31). Retrieved from https://www.leadersbeacon.com/what-to-do-when-your-team-gets-stuck-7-ways-to-get-it-moving-again/

Michalko, M. (2007). Thinkertoys. The Rocks Campus: Ten Speed Press.

DMAIC - The 5 Phases of Lean Six Sigma. (n.d.). Retrieved from https://goleansixsigma.com/dmaic-five-basic-phases-of-lean-six-sigma/

MSG Management Study Guide. (n.d.). Retrieved from https://www.managementstudyguide.com/swot-analysis.htm

http://strategicmodelbuilding.com/uploads/You_Inc_4_Player_Model_Cards_2009.pdf

https://blog.sandglaz.com/routines-good-team-productivity/

https://www.leadersbeacon.com/what-to-do-when-your-team-gets-stuck-7-ways-to-get-it-moving-again/

https://goleansixsigma.com/dmaic-five-basic-phases-of-lean-six-sigma/

https://goleansixsigma.com/dmaic-five-basic-phases-of-lean-six-sigma/

https://www.managementstudyguide.com/swot-analysis.htm

Documents

How to Guide your Team when Feeling “Stuck”