MICHAEL P. HOUGH 5519 Clairemont Mesa Blvd, #197, San Diego, CA 92117

(619) 201-3434 cell, michael.p.hough@outlook.com

Objective

To secure a challenging and responsible position with a quality organization where my 10 plus years of operations, administration, business management and union experience can be utilized to our mutual advantage.

Professional experience

2016 - Pre California Marketing Group………………………………………...…..San Diego, CA

● Call Agent, Scheduler, Admin Support ● Completed magazine renewals, political surveys as well as client monitored calls

and recordings. Also worked as an agent coach as well as provided employee evaluations and recommendations for discipline.

● Directly responsible for interviewing, testing and employing new applicant agents. Also responsible for scheduling all part time, on call employees for daily assignments.

● Provided as needed administrative support for the Call Center Supervisors.

2010 – 2015 Security, Police and Fire Professionals of America…………………San Diego, CA

West Coast Regional Director

● Negotiated labor contracts with employer throughout 13 western states in all types of working environments from commercial to federal service contract as government facilities.

● Directly responsible for the training and education of local officers and members in grievance handling, arbitration, negotiation, local financial record keeping requirements and union history.

● Develop good business relationships with employers while maintaining the strength and durability of locals throughout the region.

● Identify, develop and organize new groups while guiding them through the process of becoming a viable part of the larger organization.

● Conducted research in new and changing laws throughout the Federal and State labor environments.

● Proficient in MSWord, Outlook and PowerPoint. Familiar with Excel, QuickBooks and Quicken.

2005 – 2010 United Government Security Officers of America……………………San Diego, CA

Vice President, Federal Division

● Negotiated labor contracts with employers in California, Oregon, Washington, Montana, Arizona, Nevada, New Mexico, Texas, Florida, Virginia and West Virginia for federal service contracts at government facilities.

● Directly responsible for the training and education of local officers and members in grievance handling, arbitration, negotiation, local financial record keeping requirements and union history.

● Develop good business relationships with employers while maintaining the strength and durability of locals throughout the region.

● Identify, develop and organize new groups while guiding them through the process of becoming a viable part of the larger organization.

● Conduct research in new and changing labor laws throughout the Federal and State labor environments.

● Proficient in MSWord, Outlook and PowerPoint. Familiar with Excel, QuickBooks and Quicken.