hoel mangement system

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MODULE II

Software Requirement Analysis

Of

Hotel management system

1. Individual phases/Modules1.1 Phase 1 Developer and client communication

1.2 Phase 2 Software development

1.3 Phase 3 Checking and delivering

1.1 Phase 1: Developer and client communication

The software product to be produced is a Hotel Management System which will automate the

major hotel operations. The first subsystem is a Reservation and Booking System to keep trackof reservations and room availability. The second subsystem is the Tracking and Selling Food

System that charges the current room. The third subsystem is a General Management Services

and Automated Tasks System which generates reports to audit all hotel operations and allows

modification of subsystem information. These three subsystems functionality will be described

in detail in section 2-Overall Description.

There are two end users for the HMS. The end users are the hotel staff (customer service

representative) and hotel managers. Both user types can access the Reservation and Booking

System and the Food Tracking and Selling System. The General Management System will be

restricted to management users.

The Hotel Management Systems objectives is to provide a system to manage a hotel that has

increased in size to a total of 100 rooms. Without automation the management of the hotel has

become an unwieldy task. The end users day-to-day jobs of managing a hotel will be simplified

by a considerable amount through the automated system. The system will be able to handle


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many services to take care of all customers in a quick manner. The system should be user

appropriate, easy to use, provide easy recovery of errors and have an overall end user high

subjective satisfaction.

1.2 Phase 2: Software development

The hotel management system software should be designed and modeled according to the

following specifications and for these specifications suitable process model is chosen and the

project is implemented in that particular process model

Reservation and Booking System

Allows for typing in customer information Has a default room rate that is adjustable Includes a description field for the changed rate When a customer checks in, the room number will be changed to occupied in the

database

Ability to modify a reservation When no rooms are available and a customer would like to extend their reservation

their information will be placed in a database and when there are rooms availablethe first customer on the list will have the room

When a customer checks out the amount owed is displayed If the internal clock states that is a customers time to have checked out and

customer has not checked out, adds an extra night to amount owed and provides a

report

Records that room is vacant Records payment Allows for space to write customers feedback

Tracking and Selling Food System

Tracks all meals purchased Charges the current room as necessary

General Management Services and Automated Tasks System

Reports generated to audit hotel occupancy, future occupancy, room revenue, andfood revenue

Exception reports listing exceptions to the normal cost Allows addition, deletion and modification of information on rooms and rates,

menu items and prices, user profiles

Creation of users and assigning passwords


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The code for developing the software is generated using c++ and according to the above

specified specifications of the software

1.3Phase 3: Checking and delivering

The code generated is tested by the testers using the necessary testing softwaresi.e

whether the software is working correctly according to the specifications without any

errors after the test is completed the software is ready to be implemented before it isimplemented it has to be delivered to the client until it is delivered it is has to be

maintained the software is maintained by the software maintainers

FUNCTIONAL REQUIRMENTS:

Search available room

The reception specify the check-in and check-out date. The reception add room type. Reception clicks on the button " Search ". The system will show the available rooms with their type on the determined dates. The reception choose the rooms the customer prefer depends on the floor number and the

view and clicks the button "Booking"

System will take the reception to the booking details page

Booking Details

Check-in date, check-out date and the first six rooms that have been chosen will upperautomatically.

The reception fill the Guest Details " First and last name, Address, e-mail, telephonenumber and finally the guest identification number" .

Then the reception must fill the guest credit card information " Credit card number, creditcard holder name, and the credit card expire date". Then the reception clicks on "Save" to save all the information in the database. The system will check the information before saving it in case the reception forget to

insert any of the important information.


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Payment

The booking details will upper on a table automatically. There will be a booking number so the reception can do motivation for the booking on

the future. The reception will specify the payment date and the mood " Cash, check, or credit card" The credit card number and the total cost will upper automatically on the page. After completing all the payment details the reception clicks on confirm

Delete Guest

Reception clicks button to initiate the delete process. System prompts the Administrator to select a guest by searching using the guest

identification or viewing a list of guests.

System display guest information. System confirms deletion of selected guest. System displays home page.

Change Guest Information

Reception clicks the button to initiate change guest properties process. System prompts the Administrator to a guest by searching using the guest identification

or viewing a list of guest. System displays the guest properties. System alters the guest properties. System displays the home page.

Customer Search

After the reception search's for a customer his information will upper on the page "Firstand last name, address, telephone number, and his email".

There are two options either to modify the customer information or to delete thecustomer.

Remainder Email

The Reception clicks to view a list with the entire guest who will check in after 2 days. The Reception clicks "Send" to send a remainder email to each guest The reception clicks the button " Search " Reception click on the button " Save" Reception clicks button "Confirm" Reception clicks button "Delete Guest" Reception clicks button "Change Guest Properties"


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The reception searches for customer by his ID or view all the customers list. Reception clicks button "Reminder Email".

Login Administrator

Administrator clicks button to initiate process. System prompts the Administrator for User name and password. System verifies information. System display rooms details home page to Administrator. Administrator clicks button to "Login"

Logout Administrator

Administrator clicks button "Logout" Administrator clicks button to initiate logout process. System displays home page.

Add Room

Administrator clicks the button to initiate Add room process. System prompts the Administrator to fill out Room number, view, and type. System validates new room information. System creates a new room. System displays account home page to Administrator. Administrator clicks button to "Add Room"

Delete Room

Administrator clicks button "Remove Room" Administrator clicks button to initiate the remove process. System prompts the Administrator to select a room by searching using the room number

or viewing a list of rooms. System display room information. System confirms deletion of selected room. System displays account home page to administrator


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Change Room Properties

Administrator clicks button "Change room Properties" Administrator clicks the button to initiate change room properties process. System prompts the Administrator to select a room by searching using the room number

or viewing a list of rooms.

System displays the room properties. System alters the room properties. System displays the account home page to Administrator.

View Financial Report

Administrator clicks button " Report". System prompts the Administrator to select two dates. System will display the revenue for that specific time

Nonfunctional Requirements

Functional requirements define the needs in terms of performance, logical database

requirements, design constraints, standards compliance, reliability, availability, security,

maintainability, and portability.

Performance Requirements

Performance requirements define acceptable response times for system functionality.

The load time for user interface screens shall take no longer than two seconds. The log in information shall be verified within five seconds. Queries shall return results within five seconds.

Design Constraints

The Hotel Management System shall be a stand-alone system running in a Windows

environment. The system shall be developed using Java and an Access or Oracle database.

Standards Compliance

There shall be consistency in variable names within the system. The graphical user interface

shall have a consistent look and feel.


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Reliability

Specify the factors required to establish the required reliability of the software system at time of

delivery. The software is reliable in all areas where it works it has a good backup system so that

if the system fails the data can be recovered and the software works properly without any

malfunction

Security

Customer Service Representatives and Managers will be able to log in to the Hotel Management

System. Customer Service Representatives will have access to the Reservation/Booking and

Food subsystems. Managers will have access to the Management subsystem as well as theReservation/Booking and Food subsystems. Access to the various subsystems will be protected

by a user log in screen that requires a user name and password.

Maintainability

The Hotel Management System is being developed in Java. Java is an object orientedprogramming language and shall be easy to maintain.The cost is also be low since it uses object

oriented programming

Portability

The Hotel Management System shall run in any Microsoft Windows environment that contains

Java Runtime and the Microsoft Access database. The given by the system should be accessable

through any software the should be transferable to other softwares

Documents

hoel mangement system