Helpdesk Ticket User Manual

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Helpdesk Ticket User Manual

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Contents 1. How to login in Helpdesk?.................................................................................................................... 3

2. How to raise a New Ticket? ................................................................................................................. 5

3. How to view New Tickets? ................................................................................................................. 11

4. How to check Knowledge Base? ...................................................................................................... 12

5. How to check Recently Viewed Tickets? ....................................................................................... 13

6. How to search Ticket? ......................................................................................................................... 14

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1. How to login in Helpdesk?

Step 1:- Open MCGM Architects Login Console.

Step 2:- Enter login credentials and click on ‘Login’.

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Helpdesk Ticket User Manual

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Step 3:- Click on ‘Help Desk’.

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Helpdesk Ticket User Manual

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2. How to raise a New Ticket?

Step 1:- Click on ‘+New ticket’.

Step 2:- New ticket form will be displayed.

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Step 3:- Enter the following details 1. Subject 2. Description

Step 4:-Select the ‘Category’ from the dropdown.

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Step 5:- Select the ‘Priority’.

Step 6:-Click on ‘Submitted at (Office)’ to select the Office at which zone application is submitted.

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Step 7:-Enter the ‘Application/proposal no’.

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Helpdesk Ticket User Manual

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Step 8:-Click on ‘Attach a file’ to attach the attachment (drawing or report or screenshot).

Step 9:-Click on ‘Submit’.

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Step 10:- Generated Ticket will be displayed once you clicked on ‘Submit’.

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Helpdesk Ticket User Manual

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3. How to view New Tickets?

Step 1:-1. User can check unresolved ticket by click on ‘Unclosed’ 2. User can see all ticket by click on ‘All (Including Closed)’. 3. User can track the Ticket status according to categories.

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4. How to check Knowledge Base?

Step 1:- Knowledge base. -In Knowledge base window User can check a store of information or data that is available to draw on.

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5. How to check recently Viewed Tickets?

Step 1:- Click on Recently viewed ticket. -Recent ticket will be displayed here .

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Helpdesk Ticket User Manual

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6. How to search Ticket?

Step 1:- Enter the Ticket number on Search field to find the ticket in your console.