1

NIIT TICKETING SYSTEM AUDIT QA GUIDELINES & CHECKLIST QC TEAM CLOSED TICKET REJECTED TICKET TIER 1 HELPDESK EVENT MANAGEMENT LMS ADMIN REQUESTS VENDOR MANAGEMENT REVIEWS ANALYSIS DATA COLLATION ROOT CAUSE ANALYSIS/IMPROVEMENT GOVERNANCE REQUESTOR REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS NIIT TIER 1, TIER 2 & ONSITE TEAMS TICKETING SYSTEM IMACROS EVENT READINESS TOOL LMS

REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS · qa guidelines & checklist qc team closed ticket rejected ticket tier 1 helpdesk event management lms admin requests vendor management

Download PDF Report

Upload
others
View
5
Download
0

Embed Size (px)

Citation preview

Page 1: REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS · qa guidelines & checklist qc team closed ticket rejected ticket tier 1 helpdesk event management lms admin requests vendor management

NIIT TICKETING

SYSTEM

AUDIT

QA GUIDELINES& CHECKLIST

QC TEAM

CLOSEDTICKET

REJECTEDTICKET

TIER 1 HELPDESK

EVENT MANAGEMENT

LMS ADMIN REQUESTS

VENDOR MANAGEMENT

REVIEWS

ANALYSIS

DATA COLLATIONROOT CAUSE

ANALYSIS/IMPROVEMENTGOVERNANCE

REQUESTOR

REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS

NIIT TIER 1, TIER 2

& ONSITE TEAMS

TICKETING SYSTEM IMACROS

EVENT READINESS TOOLLMS

Zscaler-Silver Peak GRE Integration Guide: Manual …...Step 1: Request tunnel destination Obtain a support ticket from Zscaler. Zscaler requires a support ticket to receive the GRE

Zscaler-Silver Peak GRE Integration Guide: Manual …...Step 1: Request tunnel destination Obtain a support ticket from Zscaler. Zscaler requires a support ticket to receive the GRE

Documents

REQUEST FOR PROPOSAL # - Home · Web viewCity of Seattle Request for Proposal 130132RFP for NGDC Phase Two IIPQA NGDC2 QA Request for Proposal 130132.docx1 City of Seattle Department

REQUEST FOR PROPOSAL # - Home · Web viewCity of Seattle Request for Proposal 130132RFP for NGDC Phase Two IIPQA NGDC2 QA Request for Proposal 130132.docx1 City of Seattle Department

Documents

REQUEST FOR PROPOSALS - University of Maine System · 6/4/2017 · Rail ticket only Bus ticket only ***Flat fee for booking any combination of airline, car rental lodging, rail and

REQUEST FOR PROPOSALS - University of Maine System · 6/4/2017 · Rail ticket only Bus ticket only ***Flat fee for booking any combination of airline, car rental lodging, rail and

Documents

Qa 00501 Movie Ticket Booking

Qa 00501 Movie Ticket Booking

Documents

Oracle Support Training & Education · Service Request (SR) Request for technical assistance on Cloud Support Portal. Equivalent to case, incident, or ticket. OFS. ... SR Filing Process

Oracle Support Training & Education · Service Request (SR) Request for technical assistance on Cloud Support Portal. Equivalent to case, incident, or ticket. OFS. ... SR Filing Process

Documents

User-manual Of Training Partner (TP) For Telangana ...tsscbhavitha.cgg.gov.in/resources/user_manual/TSCCDCL_User_man… · QA Testing Request for Change Request W. E. F. 01/29/2018

User-manual Of Training Partner (TP) For Telangana ...tsscbhavitha.cgg.gov.in/resources/user_manual/TSCCDCL_User_man… · QA Testing Request for Change Request W. E. F. 01/29/2018

Documents

DiagTools - HPh10032. · 5 Support Ticket Support Ticket 34 English Support Ticket Support Ticket PC Support Ticket HP e-mail ˚ Support Ticket ˘ Support Ticket Support Ticket Support

DiagTools - HPh10032. · 5 Support Ticket Support Ticket 34 English Support Ticket Support Ticket PC Support Ticket HP e-mail ˚ Support Ticket ˘ Support Ticket Support Ticket Support

Documents

IBM Systems Middleware Professional Certification Programpublic.dhe.ibm.com/partnerworld/pub/certify/study_guide_c9560_680… · for request fulfillment, incident ticket, communication

IBM Systems Middleware Professional Certification Programpublic.dhe.ibm.com/partnerworld/pub/certify/study_guide_c9560_680… · for request fulfillment, incident ticket, communication

Documents

IDAHO LOTTERY REQUEST FOR PROPOSAL SCRATCH TICKET … · 2020-07-31 · 2.4 Instant Scratch Ticket Games The Idaho Lottery launches, on average, around 52 scratch games a year, or

IDAHO LOTTERY REQUEST FOR PROPOSAL SCRATCH TICKET … · 2020-07-31 · 2.4 Instant Scratch Ticket Games The Idaho Lottery launches, on average, around 52 scratch games a year, or

Documents

PowerPoint PresentationTGT Sent to client 5. Ticket for file server sent to client 4. TGT Sent to KDC with request for Ticket 6. Client access to file server via Ticket

PowerPoint PresentationTGT Sent to client 5. Ticket for file server sent to client 4. TGT Sent to KDC with request for Ticket 6. Client access to file server via Ticket

Documents

REQUEST FOR PROPOSAL › uploads › files › Request for... · o Receive auto-generated service ticket through an email connector o Ability to create, document, review, ... failures,

REQUEST FOR PROPOSAL › uploads › files › Request for... · o Receive auto-generated service ticket through an email connector o Ability to create, document, review, ... failures,

Documents

DOCUMENT NUMBER: COMM-QA-019 FRM2 DOCUMENT TITLEpub.emmes.com/study/duke/SOP/Common Quality/COMM-QA...CHANGE CONTROL REQUEST (NO EFFECTIVENESS CHECK) FRM2 Change Control Form Routing:

DOCUMENT NUMBER: COMM-QA-019 FRM2 DOCUMENT TITLEpub.emmes.com/study/duke/SOP/Common Quality/COMM-QA...CHANGE CONTROL REQUEST (NO EFFECTIVENESS CHECK) FRM2 Change Control Form Routing:

Documents

High Holy Days Ticket Request Form...High Holy Days Ticket Request Form Beth Israel Non-Member, 2016/5777 Please complete this form to receive High Holy Days tickets. Each person (including

High Holy Days Ticket Request Form...High Holy Days Ticket Request Form Beth Israel Non-Member, 2016/5777 Please complete this form to receive High Holy Days tickets. Each person (including

Documents

Enterprise QA Services PEAK Matrix™ Assessment 2018 ...20Group%20-%… · Mobile app QA QA consulting SaaS QA Middleware/database QA Other functional QA Embedded systems testing

Enterprise QA Services PEAK Matrix™ Assessment 2018 ...20Group%20-%… · Mobile app QA QA consulting SaaS QA Middleware/database QA Other functional QA Embedded systems testing

Documents

General purpose CRM & Billing Overview Ticket driven (request-approve- commit) Rich toolset in Integration layer

General purpose CRM & Billing Overview Ticket driven (request-approve- commit) Rich toolset in Integration layer

Documents

Marketing Request Ticket System Training · Marketing Request Ticket System Training Presented to you by the 51st Force Support Squadron Marketing Department

Marketing Request Ticket System Training · Marketing Request Ticket System Training Presented to you by the 51st Force Support Squadron Marketing Department

Documents

OTRS open ticket request system integrated in Sugar

OTRS open ticket request system integrated in Sugar

Documents

James Turrell Ticket Request Policy - LACMA Turrell...James Turrell: A Retrospective TICKET REQUEST POLICY All media requests for James Turrell: A Retrospective tickets must be submitted

James Turrell Ticket Request Policy - LACMA Turrell...James Turrell: A Retrospective TICKET REQUEST POLICY All media requests for James Turrell: A Retrospective tickets must be submitted

Documents

USER GUIDE UEFA TICKET PORTAL · USER GUIDE –UEFA TICKET PORTAL. Table of contents How to log in to the ticketing portal How to submit a ticket request How to pay for a ticket reservation

USER GUIDE UEFA TICKET PORTAL · USER GUIDE –UEFA TICKET PORTAL. Table of contents How to log in to the ticketing portal How to submit a ticket request How to pay for a ticket reservation

Documents

BEAM QA QA STEREOCHECKER - Standard Imaging · QA STEREOCHECKER SPECIFICATIONS QA STEREOCHECKER QA STEREOCHECKER Here’s the breakdown: Automated Iris™ QA (Accuray) • Complete

BEAM QA QA STEREOCHECKER - Standard Imaging · QA STEREOCHECKER SPECIFICATIONS QA STEREOCHECKER QA STEREOCHECKER Here’s the breakdown: Automated Iris™ QA (Accuray) • Complete

Documents

Key Management - Columbia Universitysmb/classes/s09/l07.pdfKerberos Data Flow User KDC TGS TGT Request (1) Encrypted TGT (2) Ticket Request, TGT, Auth (3) Encrypted Ticket (4) Service

Key Management - Columbia Universitysmb/classes/s09/l07.pdfKerberos Data Flow User KDC TGS TGT Request (1) Encrypted TGT (2) Ticket Request, TGT, Auth (3) Encrypted Ticket (4) Service

Documents

Issues Paper - Ticket Scalping: Ticket onselling and consumersarchive.treasury.gov.au/documents/1821/PDF/CCAAC_Issues_Paper... · ix REQUEST FOR COMMENTS The Commonwealth Consumer

Issues Paper - Ticket Scalping: Ticket onselling and consumersarchive.treasury.gov.au/documents/1821/PDF/CCAAC_Issues_Paper... · ix REQUEST FOR COMMENTS The Commonwealth Consumer

Documents

China Mobile Case Study - gsma.com · Booking a cinema ticket: The user selects the movie and seat and then submits the booking request and pays for the ticket

China Mobile Case Study - gsma.com · Booking a cinema ticket: The user selects the movie and seat and then submits the booking request and pays for the ticket

Documents

AD00-00003-15E · 2017. 12. 11. · Purchasing Operation/Engineering QA Operation/Engineering/QA QA QA QA Monthly reports, quality meetings, regular audits, etc. ※QA Agreement concluded

AD00-00003-15E · 2017. 12. 11. · Purchasing Operation/Engineering QA Operation/Engineering/QA QA QA QA Monthly reports, quality meetings, regular audits, etc. ※QA Agreement concluded

Documents

Präsentation Request Tracker: Open Source Ticket System Webinar 30.04.2014

Präsentation Request Tracker: Open Source Ticket System Webinar 30.04.2014

Technology

Legally Enforceable Field Automation: Lessons Learned From ... · Field Ticket Approved Field Ticket Invoice Process: 1/ Service request (IoT sensors) 2/ Field &cket (mobile) 3/ Invoice

Legally Enforceable Field Automation: Lessons Learned From ... · Field Ticket Approved Field Ticket Invoice Process: 1/ Service request (IoT sensors) 2/ Field &cket (mobile) 3/ Invoice

Documents

Online Movie theatre™s Ticket booking system Objective ...files.spogel.com/projectsqa/qa-00501--movie_ticket_booking.pdf · Online Movie theatre™s Ticket booking system Objective:

Online Movie theatre™s Ticket booking system Objective ...files.spogel.com/projectsqa/qa-00501--movie_ticket_booking.pdf · Online Movie theatre™s Ticket booking system Objective:

Documents

Qa 00501--online ticket-booking_pvr_cinemas

Qa 00501--online ticket-booking_pvr_cinemas

Documents

2014-15 GROUP TICKET REQUEST FORM

2014-15 GROUP TICKET REQUEST FORM

Documents

Ticket Template Word€¦ · Web view[your. event name] date. time. ticket. date. time. ticket. date. time. ticket. date. time. ticket. date. time. ticket. date. time. ticket. date

Ticket Template Word€¦ · Web view[your. event name] date. time. ticket. date. time. ticket. date. time. ticket. date. time. ticket. date. time. ticket. date. time. ticket. date

Documents