Health Care Report Card Compendium Lise Rybowski, The Severyn Group Presented at AHRQ’s Annual Meeting - September

Health Care Report Card Compendium

http://talkingquality.gov/compendium

Lise Rybowski, The Severyn GroupPresented at AHRQ’s Annual Meeting - September 27, 2007

Session 1B: Quality and Patient Safety Reporting Tools

September 27, 2007 The Severyn Group 2

What Is the Report Card Compendium?

A Web-based searchable directory of over 200 sources of comparative information on the quality of health plans and providers

Launched by AHRQ in Spring 2007

Supports HHS’s transparency initiative


Impetus for the Creation of the Report Card Compendium

Outgrowth of work on expanding/updating www.TalkingQuality.gov

Sponsors and researchers needed access to examples

Sponsors needed a way to find and network with other sponsors

No similar directory available at the time


Participants in Development

Content developed by Westat and its subcontractor, The Severyn Group, under contract to AHRQ

Advisors: TalkingQuality Editorial Board CAHPS II Reports Team


TalkingQuality Editorial Board

Laura Aiuppa, NCQA Kathy Crosson and Christine Crofton, AHRQ Jeanne McGee, McGee & Evers Consulting David Miranda, CMS Dale Shaller, Shaller Consulting Lisa Payne Simon, Blue Shield of California

Foundation Shoshanna Sofaer, Baruch College


Purpose of the Report Card Compendium

To inform and support the various organizations that develop report cards Who has been publishing reports on quality at various

levels of the health care system? What kinds of information have they been reporting? How have they been presenting the data?

To provide easy access to examples of different approaches to content and presentation

To meet the needs of health services researchers


The Compendium Includes Reports on…

Health plans Hospitals (inpatient and outpatient care) Medical groups/clinics Individual physicians Managed behavioral health organizations Nursing homes Home health agencies Dialysis facilities


Overview of Entries in the Report Card Compendium

Designed for consumers, defined as enrollees, employees, beneficiaries of Medicare or Medicaid, or the public at large

Available to consumers (but not necessarily available to all consumers or for free)

Include comparative data on quality for more than one health care organization. Exclusions: Reports with cost information only Reports with information on only one health care

organizations (even with benchmarks)


Compendium Is Comprehensive

Geography: Developed by sponsors from across the U.S. (over 30 states) as well as other countries

Timing: Covers over 10 years of quality reporting (Some entries published in 1996.)


Choice of Search Criteria

Users can identify reports that meet one or more criteria:

Topic (e.g., health plan quality, hospital quality) Geography Measure category Sponsor type (e.g., government agency, health plan) And more

Foreign language Medicaid recipients as audience Availability on Web


How to Use the Report Card Compendium: Select Criteria


Browse Summary Results


View Summary Tables


View Detailed Profile Pages

Link to external site or sample page Contact information Overview of report (geography, language, target

audience, electronic format) Measure categories (clinical measures, patient

experience measures, more details) Presentation strategies (how displayed,

comparison points, more details) Content strategies (explanatory text, decision

support) Additional information


What Lies Ahead

Funded until 2012 under AHRQ’s CAHPS III program: Ongoing effort to update and expand entries; recent

trends include use of: AHRQ’s IQI’s and PSI’s Combinations of cost and quality information

Possibility of user testing, future refinements to format and content

Have a report? Send requests to CAHPS User Network at [email protected]

Documents

Health Care Report Card Compendium Lise Rybowski, The Severyn Group Presented at AHRQ’s Annual Meeting - September