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Headline Verdana BoldTransformation of the tax function: Future tax operating models & move to digitalMay 2018
Transformation of the tax function 2
A video is worth a million words
Introduction to tax technology
Transformation of the tax function 3
Contents
Our predictions
Trends in the digital economy
Impact on tax operating model
and technology
What now?
Q & A
4Transformation of the tax function
Our predictions
Transformation of the tax function 5
Automation and blockchain have streamlined transaction processing. The majority of transactions are now touchless. Headcounts plummet. Human capacity unleashed.
1
Transformation of the tax function 6
With operations automated, Finance & Tax doubles down on business insights and service. Organizational and enterprise boundaries blur.
2
Transformation of the tax function 7
Tax goes real-time. Periodic reporting will no longer drive operations and decisions.
3
Transformation of the tax function 8
The shift to self-service will accelerate. Radically.
4
Transformation of the tax function 9
New service delivery models emerge for operational finance, business, and tax. Work is completed by a combination of humans, robots, and algorithms. Companies will rethink offshore operations.
5
Transformation of the tax function 10
Finance & Tax applications and microservices will challenge the traditional ERP. Big vendors will be ready.
6
Transformation of the tax function 11
The proliferation of public & private APIs drives data standardization, but it won’t be enough. Companies will still struggle to clean up their data mess.
7
Transformation of the tax function 12
The best way to predict the future is to create it.
- Peter Drucker
13Transformation of the tax function
Trends in the digital economy
Transformation of the tax function 14© 2018 Deloitte Belgium
Finance and Tax is heavily impacted by disruptive technologies
Evolution of the Finance and Tax Function
Transformation of the tax function 15
Important… or just “buzz” words?
Now Emerging
End-to-endstandardisation
API Automation interfaces allow processes to be standardised and reduced to a smaller number of efficiently executed steps
More time for tax
Robotic Process Automation and Natural Language Processing systems relieve the burden of routine/repetitive tasks
Knowledge delivery
Decision Support can both augment detailed analysis and quickly deal with simpler queries from the wider organisation
Au
tom
ati
on
an
d A
I
Automate as you go
Machine Learning systems learn how to automate data processing by watching you at work, rather than having to be configured
Blockchain
Adoption in the financial services industry is gaining pace but tax use cases still emerging
Expert systems
Deep Learning systems expedite the analysis of complex unstructured data such as tax legislation
Data
driv
en
o
rg
an
isati
on
Analytics and insights
Data scientists managing large datasets and providing deeper insights through statistical methods
Monitoring risks
Visualisations and dashboards support proactive management of critical items in real-time
Data warehouse
Data lakes and platforms such as Hadoop in the wider organisation typically break down historical data quality issues and can be harnessed for more robust and timely data feeds
Real-time tax position
Acting on the best available information to be able to respond immediately to opportunities and risks across the footprint of the organisation
En
vir
on
men
t
Global information exchange
Trend for information sharing between tax authorities (FATCA/CRS, Country-by-Country Reporting)
The digital account
Trend for Tax authorities to calculate tax centrally, more frequently and prompted by information provided by intermediaries, not just the taxpayer
Transformation of the tax function 16
Polling question
Which technology trend do you think will have the biggest impact
on the finance and tax organisation in the next five years?
a. Big Data
b. Process Automation
c. Decision making
d. Democratisation of knowledge
e. Open networks
17
18Transformation of the tax function
Impact on tax operating model and technology
Transformation of the tax function 19
Tax technology can be confusing – whilst tax systems are getting more and more sophisticated, there is still no single off-the-shelf solutionthat addresses all elements of tax.
Instead, there are a multitude of vendors and systems which makes planning a cohesive, integrated solution a complex and challenging endeavour…
Impact on Tax Technology
Transformation of the tax function 20
Tax technology landscape
•Corptax•BNA Corporate Tax Analyser•E/Source Global Tax Planning•SAP/Oracle EPM modules
Forecasting Solutions
•Collaboration software•ONESOURCE Audit Manager•Sharepoint•Excel•Tax Risk and Opportunities Manager (TROM)
Tax Audit and Risk Management
•ONESOURCE Operational TP•Oracle •Corptax TP Architect•PebbleAge Hyperion TP•Oracle Hyperion Operational TP•SAP PCM
Transfer Pricing
•Deloitte Digital Dox•ONESOURCE Documenter•CCH Global TP library•Benchmarking
TP Documentation
•CaseWare Accounts•CCH Accounts Production•IRIS Accounts Production•ONESOURCE Statutory Reporting
•Sage Accounts Production
Accounts Production
•ONESOUCE Corporate Tax•Corptax•Alphatax•Datev•CCH Tax Integrator
Direct Tax Return
•ONESOURCE Indirect Tax• iVAT•Sales and Use products (US)•Deloitte VAT Smart/VAT Wizard•Sovos
Indirect Tax Return
•Oracle Hyperion Tax Provision•ONESOURCE Tax Provision•Longview Tax Prov. and Reporting•Corptax Provision•Vertex Tax Accounting•CCH Global Integrator•Excel
Global Provision
•IBM InfoSphere MDM•SAP Netweaver MDM•Oracle MDM•Microsoft SQL Server•Winshuttle
Master Data Management
•CCH•Check Point•IBFD•EMC Documentum
Knowledge Resources
•SAP Disclosure Management•Oracle modules
•QlikView•Tableau
Collaboration and Project Management
•SAP and Oracle EPM•IDEA•Anaplan•Automation Anywhere
Reporting and Analytics Results
•Sharepoint•Open Text•HP Content Manager•CaseWare
Document Management and Storage
•ONESOURCE Workflow Manager•IBM Business Process Manager•K-2 Blackpearl•CCH Global Integrator
Workflow and Status Reporting
Tax Dashboards
Entity-Level•Multiple products
Consolidated•Deloitte VAT Smart•Microsoft Navision•CCH Global Integrator•Deloitte Conversion Tool (DCT)
Enterprise-Level•Vertex Enterprise
Tax Data Stores
•ONESOURCE Indirect Tax Determination•Vertex Indirect Tax Solutions•Taxware•FuelQuest•Native ERP•Avalara•Add-ins/add-ons/boutique solns
Indirect Tax Determination
ERP Systems•SAP HANA•Oracle, incl. JDE & PeopleSoft•Microsoft Dynamics NAV•Digita•SageConsolidation, Business Intelligence and Enterprise Performance Management•Oracle EPM•Oracle HFM•SAP EPM•IBM Cognos•Longview CPM
Source Business Systems
Master Data Management
Tax Data Stores Reporting Key OutputsSource Business Systems
Enterprise
TAX DASHBOARD
Workflow, Status, Documents, Analytics
Consolidation Forecasting
ERP
Tax determination
Accounting s/w
Excel
Other systems
Provisioning
Transfer pricing
Tax return s/w
Stat account s/w
Report writers
Single entity
Consolidated
Tax risk reports
Provisions
Returns, forms e-filings
CbC reporting
TP documentation
Statutory accounts
Work papers
Forecasts
Transformation of the tax function 21
© 2018 Deloitte The Netherlands
SAP s/4 HANAGlobal Tax Management
ERP
ERP BI
Dashboarding
XLS
Portal government
Workflow
AppApp
App
Tax Technology Architecture : From Vision to Execution
Transformation of the tax function 22© 2018 Deloitte Belgium
The common Tax technology Journey
All enterprises using ERP’s are going through a similar journey– a toolkit to help you analyze and plan the journey
Ob
jecti
ves
Accele
rato
rs
Use design thinking with
demonstrations to define
the tax technology
solution adoption
strategy that best suits
your business
Develop an
understanding of the
value of tax technology
solution – from definition
of adoption drivers
to P&L impact
Rapid and agile delivery
of tax technology
solution, using
preconfigured solutions
to kick-start project
delivery
Deliver a PoC to review
the architecture use
cases in detail and
identify the impact on
your key processes
Execute deep dives to
further understand the
technical implications
and project deployment
activities/costs
Define your tailored
migration strategy,
target landscape and
transition planning /
roadmap
Define Value Drivers
Build the Business Case
Rapid Solution Deployment
Show Proof of Concept
Deep Dive on Solution & Delivery
Define Integrated Roadmap
Transformation of the tax function 23
Polling question
Which options are you considering to upgrade your ERP/digital
core?
a. Greenfield installation
b. Move to cloud
c. Upgrade current system
d. Don’t know / Not applicable
24
25Transformation of the tax function
What now?
Transformation of the tax function 26© 2018 Deloitte Belgium 26
Eight strategic questions to consider
1. WHAT is your future digital tax strategy?
2. WHAT work can be done by smart machines and robots?
4. WHERE can the work be done?
3. WHO can do the work?
5. HOW does the future of work change organization design and behavior?
6. HOW does the future of work change leadership?
7. HOW does the future of work change talent, career, and learning?
8. HOW do you develop a workforce experience for the future workforce?
Transformation of the tax function 27© 2018 Deloitte Belgium 27
The Future Finance/Tax Workforce: Seven Forces
Technology is Everywhere Tsunami of Data AI, Cognitive Computing, Robotics
Jobs Vulnerable to Automation Diversity/Generational Change Explosion in Contingent WorkCareers – 100 Year Life
Transformation of the tax function 28
Hold on.It’s going to be
a wild ride.
29Transformation of the tax function
Q & A
This publication has been written in general terms and we recommend that you obtain professional advice before acting or refraining from action on any of the contents of this publication. Deloitte LLP accepts no liability for any loss occasioned to any person acting or refraining from action as a result of any material in this publication.
Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 2 New Street Square, London EC4A 3BZ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NWE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.© 2018 Deloitte LLP. All rights reserved.