Patient Access Management: Staffing Modification

Carl WillsHCM387-0904A-01

Phase 2 Task 2 Individual ProjectProfessor Jacquelyn Edenfield

Colorado Technical University OnlineOctober 20, 2009

Patient Access Areas: Modifying Staffing Levels

Patient Access Areas

Inpatient Admissions

Outpatient and ER

Registration

Patient Scheduling

Insurance Verification

Staffing Determination

PSR Rep

Core & Job Specifics

Job Description

Monitor Effectiveness

Communication

Action Steps

Request feedback from PSRs› Individually or survey method.

Review department policies and procedures. Evaluate current information system

› Software inefficiencies, program errors, and training.

Evaluate work hours per specific need and PSR job function.

Perform Patient interviews.

Measuring Data and Establishing Time Lines

Data Elements

Staffing

Equipment

Financial Resources

Technology

Optimizing Patient Access

Technology› Electronic Medical Records (EMR)› Patient access management software and programs.

Equipment› Upgradeable computer systems

Training and development› On going › Encourage cross training

References

Baker J. Baker, R. (2006). Health care finance (2nd ed.). Jones and Bartlett Publishers. Sudbury, Massachusetts

Liebler J. McConnell, C. (2008). Management principles for health professionals (5th ed.). Jones and Bartlett Publishers. Sudbury, Massachusetts

McConnell, C. (2007). The health care manager’s human resources handbook. Jones and Bartlett Publishers. Sudbury, Massachusetts