www.hcltech.com

People

CustomerEngagements

Key ServiceOfferings

Partnership

Processes

Over 70 hybris professionals

More than 25 hybris certified architects

and developers

100+ years of combined

experience in hybris product

implementation

Over 4 years of experience in

working on hybris with various clients

Clientele includes a leading retail

industry player, aircraft

manufacturer, aerospace

corporation, healthcare products manufacturing firm

and more

Proven global delivery model

supported hybris training and

induction plans

hybris knowledge repository and best

practices

Customized processes, templates,

checklists and methodologies

Global Partnership with hybris Software

Receives the highest level of product and

solution support from hybris for all implementations

and support engagements

Early access to upcoming hybris

releases and patches

Access to professionals

Application Roadmap and Architecture Consulting

End-to-end Implementation from Concept to

Deployment

Application Re-design and

Re-implementation for Performance

Optimization

Application Maintenance and

Production Support

Application Migration and

Upgrades

Business Process Consulting

ASM & Professional Services

HCL & hybris

Customer Engagement andCommerce with HCL and SAP Hybris

Changing Engagement in Commerce

Touch Points Transforming into Business Moments

Awareness

Purchase

DIGITALTOUCHPOINTS

PHYSICALTOUCHPOINTS

Web

Radio, Print, TV,Outdoor Display

Word of Mouth

Direct Mailing

Store/Branch Agent/Broker

PR/Events

Social

SearchPaid ContentE-MailWebsiteSocial and Blogs

Mobile Website Kiosk Social Pages

WebSelf-service

ServiceCenter

Call Center/IVR

Offers andRewards Mailings

CommunitiesChatSocial

Survey LoyaltyPrograms

E-Mail Social

Mobile

Consideration

Post Purchase

Loyalty

External Touch Points

Managed Touch Points

Ever increasing touch points, capturing business moments and design thinking, are reshaping our clients’ strategies

31+Countries

Global DeliveryCenters

15+

Offices60+

Global Silver level partnership with hybris

Full-service customer engagement and commerce solutions provider delivering end-to-end solutions for B2B and B2C

Evolved customer engagement commerce (CEC) expertise and thought leadership on Data Hub, Headless Commerce, User-centric Commerce, Integrated Delivery Mechanism etc.

Recognition

Leading Aircraft Manufacturer

User-centric transformation of the parts store with enhanced features to enable ease of order placement and

a personalized shopping experience

Leading Healthcare Equipment Manufacturer

End-to-end B2B Web Store involving integration with back-end enterprise systems to provide omni-channel experience to users

MARKETING

SALES

SERVICE

COMMERCE

MVP vs. MDP mindsetSocial media and mobilityNext generation use of data for insight

Convergence of employee andcustomer experienceIncreasing integration with customer serviceDeep emphasis on data-driven Insights

Headless - Content RichExperiences with Commerce B2C-like experience in B2BEvolution of marketplaces

Proactive and predictive solutionsKnowledge agilityTouch optimized

CEM disruption in B2B and B2C is the new normal

Awareness

Consideration

Purchase

Post Purchase

Loyalty

Aligning with theChanging Customer

Engagement Landscape

HCL Technologies has been positioned as a Leader in Gartner Magic Quadrant for SAP Implementation Services, Worldwide, 23 July 2015 by Susan Tan. In this Magic Quadrant, Gartner has evaluated service providers for SAP programs that include:

• Ability to provide a comprehensive set of consulting, system integration and implementation services across multiple SAP applications, products and technologies

• Ability to service multiple industries in multiple geographies

HCL Technologies has been positioned as a Strong performer in both The Forrester Wave™: B2B Global Commerce Service Providers, Q1 2015 and The Forrester Wave(TM): B2C Global Commerce Service Providers, Q1 2015 by Andy Hoar and Adam Silverman, February 9, 2015 , Forrester Research Inc. According to the latter report “HCL has made the transition into the digital business space and has begun to offer front-end design and strategy consulting services”

Gartner Forrester

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