Haryana CCTNS RFP: Pre-Bid Queries and Responsesharyanapolice.gov.in/Response_to_Queries_Haryana_CCTNS_RFP_Final.pdfHardware Bill of Material 600 VA UPS ... Haryana CCTNS RFP: Pre-Bid

S#. Page

No.

RFP

Volume

Clause & Section Terms Mentioned Remarks / Suggestions Response

1 71 I 5.4.7 - IT

Infrastructure at the

State Data Center and

Disaster Recovery

Center - Indicative

Hardware Bill of

Material

600 VA UPS with 60 Min backup No specifications has been provided for this product. We would like to suggest

minimum specifications as under in order to provide clarity to all bidders:- "600

VA Line Interactive UPS with 60 min. backup on single PC load & min. battery

capacity of 336 VA"Please refer to the

Corrigendum for the

specifications of 600 VA UPS

2 104 I 5.5 - Scope of Services -

Post-Implementation

Phase / Operate and

Maintain Phase

(Volume I)

SI shall provide the Operations

and Maintenance Services for a

period of <<5>> years following

the deployment and “Go-Live” of

the complete solution in the

Haryana Police.

As the project period is for 5 years, we suggest that batteries being a

consumable item, at least one mandatory replacement of batteries during the 5

year period may be defined, in order to ensure proper battery backup.SI is required to meet the

Service Levels as defined for

the project. Hence SI shall

provide with as many

replacements required to

keep them running and

finally at the end of the

project the hardware handed

over to the department

should be in good

accepetable conditions.

Please refer RFP for more

details

3 187 Backup period should be atleast 2

Hr with minimum 3000 VAH for

3KVA

The VAH specified may be insufficient to provide 2 hours backup, and may

kindly be enhanced to atleast 7200 VAH.

4 187 Isolation Transformer It is recommended to specify that an inbuilt galvanic isolation transformer at

UPS input may be provided in the UPS System to provide protection from

surges & spikes prevalent in input power supply especially at rural areas.

6 187 The proposed DG set should be

able to support the Police Unit

equipments along with AC, in

absence of primary power source.

We request that DG set requirement of min. 5 KVA be considered to support

3KVA UPS, since the current for battery charging for 2 hrs. has also to be taken

into account.

7 187 Engine Type - Multi Cylinder We suggest that kindly consider Single / multi Cylinder in lieu of Multi Cylinder

for such small rating of DG Set.

Haryana CCTNS RFP: Pre-Bid Queries and Responses

I

3. Technical

Specifications of SNMP

based UPS System -

Annexure V (Volume -

1)

Please refer to the

Corrigendum for the

updated specifications of

SNMP based UPS

I

4. Technical

Specifications of 2KVA

Generator Set -

Annexure V (Volume -

1)

Please refer to the

Corrigendum

8 132 III 9 (B) (i) Layer 2 switch Should have Layer 2/L3 Stackable switch9 132 III 9 (B) (ii) 24 No 10/100 ports Should Support 24 No 10/100/1000 PoE Plus ports

10 132 III 9 (B) (iii) 2 Nos. 10/100/1000 Should Support 2 Nos. of dedicated 1000 Base X11 133

III 9 (B) (iv) Nonblocking architectureShould have support to enable dedicated 64Gbps Stacking and 2* 10G ports by

seemless addition of hardware resources

12 133

III 9 (B)(v) 8 Gbps switching fabric and 6

Mpps forwarding rate

Must Have Nonblocking architecture or Pls. increase the Switching Fabric to 32

Gbps switching fabric and 6.5 Mpps forwarding rate

13 133

III 9 (B)(vi) Support IGMP Snooping with

Broadcast Control IGMP v3.

Should have minimum 160 Gbps switching fabric and 65.5 Mpps forwarding

rate

14 133III 9 (B)

(vii) Support for minimum 8000

MAC addresses.Should Support IGMP Snooping with Broadcast Control IGMP v3.

15 133III 9 (B)

(viii) Ethernet, Fast Ethernet

supportShould Support for minimum 20000 MAC addresses.

16 133III 9 (B)

(ix) Spanning tree/Rapid Spanning

Tree supportShould Support Ethernet, Fast Ethernet support

17 133III 9 (B) (x) Per VLAN Spanning Tree Should Support Spanning tree/Rapid Spanning Tree support

18 133III 9 (B)

(xi) Support for dynamic VLAN

RegistrationShould Support Per VLAN Spanning Tree

19 133III 9 (B)

(xii) Dynamic Trunking Protocol or

equivalent.Should Support for IEEE 802.1Q tagging

20 133III 9 (B)

(xiii) VLAN Trunking Protocol or

equivalentShould support Link Aggragtion Control Protocol

21 133

III 9 (B)

(xiv) Traffic classification should

be based on user-definable

application types: TOS, DSCP, Port

based, Mac address, IP address,

TCP/UDP port number

22 133III 9 (B)

(xv) Multicast filtering per port

should be supportedMulticast filtering per port should be supported

23 133III 9 (B) (xvi) Support SNMP upto ver.3 Should Support SNMP upto ver.3

24 133 III 9 (B) (xvii) Prioritization support Should have Prioritization support25 133 III 9 (B) (xviii) Minimum 250 vlans Should support Minimum 500 vlans26 133 III 9 (B) (xix) SNMP and Telnet support Must have SNMP and Telnet support27 133

III 9 (B)(xx) Web-based and CLI

management Should Support both Web-based and CLI management

Please refer to the

Corrigendum for the


Switch

28 133III 9 (B) (xxi) Four RMON groups (1,2,3&9) Should have Four RMON groups (1,2,3&9)

29 133III 9 (B)

(xxiii) L3 Features : Static routes &

RIPPls. add this Point Out of Band Management Ethernet RJ45 Port

30 NAPls. add L3 Features : Static routes, RIPv1 & v2 and RIPng. IP v6 Should be

supportable both on Hardware as well as Software

31 NAPls. add the following features Security : Time based L2/L3/L4 Access Control

Lists, 802.1x and AAA Radius support

32 133III 9 (B)

(xxiv) Mounting: 19” Rack

mountableMounting: 19” Rack mountable

33 133

III 9 (B)(xxv) Source power supply: 230 V

AC Single phase 50Hz

Should support Source power supply: 230 V AC Single phase 50Hz to internal

hot swappable PSU. Support for Internal RPSU.

34Should have Enviornment and Cooling : 0 to 45 degree Celcius. Hotswapanble

Fan tray for continious operation

35 Please provide extension for four weeks for submission of the bid. This is

required to understand the complexities involved in the programPlease refer to the

Corrigendum

36

32 II

Section 3.6 Failure to

agree with the Terms

and Conditions of the

RFP

Failure of the successful bidder to

agree with the Terms &

Conditions of the RFP shall

constitute sufficient grounds for

the annulment of the award, in

which event Haryana Police

may award the contract to the

next best value bidder as per

Haryana State Government Policy

or call for new proposals from the

interested bidders or invoke the

PBG of the most

responsive bidder as per section

2.8 of this volume.

We understand that state is referring about EMD rather than PBG because PBG

would not have been submitted by the successful bidder.

Please refer to the

corrigendum

37

33 II Section 4.1

A PBG of 10% of value of the

contract would be furnished by

the bidder in the form of a Bank

Guarantee as per the attached

format in Annexure

Please reduce PBG to 5% of total value or equivalent to 35% of project value

(amount payable in Implementation phase) as all the payment milestones apear

after the serivces or infrastructure is deliverd. Also, allow PBG issued by Bank of

America.

Please refer section 4.1,

Vol.II of this RFP

Please refer to the

Corrigendum for the


Switch

38

33 II Section 4.2

In the event of the Bidder's failure

to submit the Bonds, Guarantees

and Documents and supply the

solution / equipment as per

schedule specified in this RFP,

Haryana Police may at its

discretion withhold any payment

until the completion of the

contract. Haryana Police may also

deduct from the Bidder as agreed,

liquidated damages to the sum of

0.5% of the contract price of the

delayed/undelivered services (as

detailed in Volume I of this RFP)

for every week of delay or part of

a week, subject to the maximum

value of the Liquidated Damages

being not more than 10% of the

value of delayed services. This

right to claim any liquidated

damages shall be without

prejudice to other rights and

LD should be applicable for the delay directly attributable to the vendor.

Further LD should be the sole and exclusive remedy.


Vol.II of this RFP

39

82 IIF. Undertaking On

Patent Rights

1. I/We as System Integrator (SI)

do hereby undertake that none of

the deliverables being provided by

us is infringing on any patent or

intellectual and industrial property

rights as

per the applicable laws of relevant

jurisdictions having requisite

competence.

2. I/We also confirm that there

shall be no infringement of any

patent or intellectual and

industrial property rights as per

the applicable laws of relevant

jurisdictions having

requisite competence, in respect

of the equipments, systems or any

part thereof to be supplied by us.

We shall indemnify Haryana Police

against all cost/claims/legal

claims/liabilities arising from third

party claim in this regard at any

We request to consider restricting the provisions to the IPs existings and

registered in India. The format should be linked with relevant scetion of MSA of

the RFP. The IP infringement should have exclusion like: (a) Client's use of the

Deliverable other than in accordance with the Agreement ; (b) modification of

the Deliverable other than by or on behalf of Accenture; (c) the Client's failure

to use corrections or enhancements that have been made available by

Accenture; (d) the Client's use of the Deliverable in combination with any

product or information not owned or developed by Accenture, except to the

extent contemplated in the Agreement; (e) the Client’s distribution, marketing

or use of the Deliverables, for the benefit of third parties; (f) information,

software, direction, specification or materials provided by the Client or any

third party; or (g) any wilful, wrongful or negligent act or omission of the Client

in its use of the Deliverable.

The proposed Undertaking is

as per the guidelines of

NCRB. Hence, No Change

40

30 IIISection 2.20, Audit,

Access and Reporting

The System Integrator shall allow

access to the CLIENT or its

nominated agencies to all

information which is in the

possession or control of the

System Integrator and which

relates to the provision of the

Services as set out in the Audit,

Access and Reporting Schedule

and which is

reasonably required by the CLIENT

to comply with the terms of the

Audit, Access and Reporting

Schedule set out as Schedule IV of

this Agreement.

We request to consider modification and include the provision that any such

audit should be subject to the following conditions: 1. Reasonable prior written

notice of the audit (not less than 3 weeks); 2. Confidentiality obligations on the

Client and auditor; 3. Audit is not carried out by the SI's competitor; and 4.

Scope of audit is restricted to assess compliance of obligations under the

Contract


Vol. III of this RFP

41

III

We request to consider adding a liability cap section in the RFP as under: "The

sole liability of SI (whether in contract, indemnity, tort, negligence, strict liability

in tort, by statute or otherwise) for any claim in any manner related to this

Agreement, including the work, deliverables or services covered by this

Agreement, shall be the payment of direct damages and damages due by SI

under this Agreement shall in no event in the aggregate exceed the yearly fees.

In no event shall either party be liable for any consequential, incidental,

indirect, special or punitive damage, loss or expenses (including but not limited

to business interruption, lost business, lost profits, or lost savings) even if it has

been advised of their possible existence. Each Party has a duty to mitigate the

damages and any amounts payable under an indemnity or any claim that would

otherwise be recoverable from the other Party pursuant to this Agreement by

taking appropriate and commercially reasonable actions to reduce or limit the

amount of such damages or amounts".

Please refer to the

Corrigendum

42

28 ISection 5.2.1, CCTNS

Functional Modules

FSL module: DNA databank with

cross matching facility will be a

part of it.

This functionality has little in common with other requirements. Please confirm

that DNA databank is not part of the project. Also, please explain what

functionality really needs to be developed.

Please refer Annexure VI,

Vol. I of this RFP for further

details

43


Functional Modules

Knowledge Management Module Please share volume of documents that will be part of this module. Also, what

are the formats that needs to be supported.


Vol. I of this RFP for further

details44


Functional Modules

Geographic Information System Is GIS implemented in the state already? Will same GIS software will continue to

be used after CAS implementation? We understand that the scope here is

interface with existing GIS system.

GIS is not implemented in

the State

45


Functional Modules

Global Positioning System Please confirm that state will own and operate GPS hardware/ services. CAS

application will provide required interface to the system.Please refer to the

Corrigendum

46

42 I Section 5.3

Implement (This shall only begin

after CAS (State) has been

received from NCRB, MHA) – T1

What is the dependency of time cycle T with T1? Can T and T1 time cycles run in

parallel? SI is required to meet the

project timelines as defined

in the RFP. Please refer RFP

for more details

47

60 I Section 5.4.3.5

The selected System Integrator

would create a testing &

development environment for the

CCTNS integrated solution to be

implemented in Haryana. This

would be maintained by the

vendor and transferred to the

Department at the end of the

contract at no additional cost.

Are the required hardware and software resources part of indicative BOM

shared or this needs to be considered as additional requirement. We suggest

that this requirements be captured in BOM as separate line item and specified

as part of RFP.

Yes, these are part of SI

scope. Hence, bidders are

free to include this a

separate line item

appropriately. Please refer

RFP for more details

48


SI shall implement all the

suggestions/ changes proposed by

Haryana Police without

considering it as part of the

Change Control till the completion

of one year of Handholding

support by SI.

Please drop this statement. All changes to application must go through change

control as best practice and to maintain traceability till the end.

Please refer section 5.4.3.7,

Vol.I of this RFP

49


The SI shall prepare the required

test data and get it vetted by

SPMC/ State Mission Team/SPMU

or a Third Party Agency.

Test data needs to be provided by Haryana police. This approach will make sure

that the data set is near real life and will provide better results for system

improvements.Please refer to section

5.4.3.7, Vol.I of this RFP

50

65 I Section 5.4.5

SI may propose to use the existing

SWAN connectivity or implement

VPN over broadband

Please confirm that Haryana Police will arrange for payment of broadband

charges. Also, please confirm that broadband connections will be taken in the

name of Haryana police.

Please refer Section 7, Form

2, Pg 65, Vol.II of this RFP

51

76 I Section 5.4.8

Haryana Police may, at its will,

verify the test results provided by

SI.

Haryana police is expected to provide sign off. This statement needs to be

removed.Please refer to section 5.4.8,

Vol.I of this RFP

52

77 I Section 5.4.8

Data digitization exercise shall

involve data entry of manual

records, in both English and Hindi

language

Data digitization exercise shall involve data entry of manual records in the

language it is written - in order to maintain data quality. Please confirm. Data to be digitized available

in whichever language

(Hindi/ English) will be

digitized in both Hindi and

English. Please refer RFP for

more details

53

78 I Section 5.4.8

30% records of each Police Station

under his jurisdiction

Please have a look at this matrix. District DSP will need to verify a very large

number of records and this will not be viable. Else, please confirm that DSP

office will have required number of resources to carry out this exercise.Please refer section 5.4.8,

Vol.I of this RFP

54

88 I Section 5.4.10

SI shall conduct at least three

Change Management Workshops

(minimum of one day) in the State

Police Headquarters and at least

two Change Management

Workshops (minimum of one-day)

at all the Districts (at the District

Headquarters) covering at least 3

officers/constables (SHO,

SI/ASI/HC, and Station Writer)

from each police station in the

district and one such workshop

(minimum of one-day) at HPA/

Madhuban every month for

participants of long term training

courses and also one workshop in

each RTC/ PTC (minimum of one-

day)

The requirement results into 62 change management workshops. Please

confirm if this understanding is true? Does SI have option of conducting web

based sessions for shorter duration than full day program which may not

happen effectively due to logistical reasons?

Please refer section 5.4.10,

Vol.I of this RFP

55

91 I Section 5.4.10

However, it is advised to bidders

to consider variations (increase/

decrease) up to 20% in the

number and the same shall not be

considered for any kind of

associated additional cost.

The table suggests total personnel to be trained at approximate 38000.

Considering +20% growth, the number will go up to 45000+. Please confirm

that Haryana police is looking at such large number to be trained for at least 25

hours in one year. Please refer section 5.4.10,

Vol.I of this RFP

56

93 I Section 5.4.10

The main challenges to be

addressed effectively by the SI are

the geographically dispersed

trainee base, wide variability in

education and computer

proficiency and minimal

availability of time.

We recommend that training for all personnel covered under group 4 to group

9 be done by internal trainers. Another option is that this groups can be trained

during handholding period by technical personal assigned at the site. Please

consider change in approach for this requirement.Please refer section 5.4.10,

Vol.I of this RFP

57

94 I Section 5.4.10

System Administrator training for

approximately 1000 police

officials: a few members of the

police staff with high aptitude

would be trained to act as system

administrators and

troubleshooters for CCTNS.

This seems to be too high number. Please validate. System admin is a specific

skill and needs a pre-requisite. The total number could be around 100 at the

most.


Vol.I of this RFP

58

94 I Section 5.4.10

SI shall provide detailed training

material providing step-by-step

approach in soft and hard copies

to all police stations and offices

for reference.

Is this in addition to providing training material to all participants? It is

suggested that training material is available in soft copy format and manuals

can be printed on need basis to save paper. Please confirm. Please refer section 5.4.10,

Vol.I of this RFP

59

96 I Section 5.4.10

SI would be responsible for

providing certificate to the trained

participants for being Trainers

after conducting their

examination.

It is recommended that Haryana police provide the certificate as it will help

personnel records of participants. An online certificate can be generated at the

end of the test and can be printed by participant himself. Please confirm.Please refer to the section

5.4.10, Vol.I of this RFP

60

97 I Section 5.4.10

Class Room trainings shall be

provided on the subjects such as

Major Acts, Police Rules, Local and

Special Laws, Police functioning

and duties, etc, which are

fundamentals to CCTNS project.

Please check this requirement. SI vendors are not subject matter expert in

police rules. This training needs to be taken out from track 1. Or confirm that

track 1 training will be conducted by Haryana police.Track 1 training will be

conducted by Haryana

Police. Please refer RFP for

more details

61

98 I Section 5.4.11

The deployed qualified trained

person should support the office

from 7 AM in the morning till 11

PM in the night on all weekdays

and may remain off from duty on

Sundays.

We recommend only day time support, which will be sufficient considering

onsite presence of the person. Please consider the change.

Please refer to section


62 During handholding period, the police stations are going to work live on CCTNS

application and a trained person is allocated to help them resolve the issue.

Please clarify the requirement of training during this period.

63 Also, it will not be possible to arrange for quality training infrastructure at police

station level. Please consider this requirement and drop this requirement.

64

99 I Section 5.4.11

It is important to mention that the

requests for amendments during

Handholding support, i.e. for one

year post Go-Live of complete

system in the State shall not be

eligible for any type of Change

requests by SI.

Please confirm that changes requested will be related to existing functionality

only and no new requirements. Also, please confirm that all changes will go

through change control process.


Vol.I of this RFP

99 I Section 5.4.11

The SI will bear the cost of

providing the training, supply of

course material, any consumables,

IT infrastructure required for

training etc. while Haryana Police

will provide the training premises.


Vol.I of this RFP

65

101 I Section 5.4.13

The system

developed/customized by SI shall

be reviewed and verified by

SPMC/ SPMU against the

Functional Requirements signed-

off between Haryana Police and

SI. Any gaps, identified as a severe

or critical in nature, shall be

addressed by SI immediately prior

to Pilot and Go-live of the system.

We understand that this review will happen during SRS preparation phase.

Please confirm.

Please refer to section


66

103 I Section 5.4.14

The successful bidder shall insure

the entire hardware infrastructure

deployed at all locations for the

entire duration of the contract

against theft, vandalism, and fire

and lightening. In case of any

such event,

Please specify which hardware needs to be covered under insurance. Hardware

like desktops, digital pens etc. will be handled by Haryana police and need to be

excluded from insurance. SI can take insurance of servers deployed at SDC and

DR site. Please confirm.Please refer to the

Corrigendum

67

105 I Section 5.5

SI shall deploy personnel having

degree/ diploma of at least B.Sc.

(IT), BCA, BTech, or equivalent

Please remove this restrictions as handholding support needs to be given in

vernacular language in rural areas. Please refer section 5.5, Vol.I

of this RFP

68

106 I Section 5.5

If during contract period, any

equipment has a hardware failure

on four or more occasions in a

period of less than three months,

it shall be replaced by equivalent

or higher-level new equipment by

the SI at no cost to Haryana Police.

However, if the new equipment

supplied is priced lower than the

price at which the original item

was supplied, the differential cost

should be refunded to Haryana

Police.

Please remove this clause. Price of computer equipment drop when new

models are introduced. SI can not be penalized for change in market dynamics.

Please refer section 5.5, Vol.I

of this RFP

69

106 I Section 5.5

In case any hard disk drive of any

server, SAN, or client machine is

replaced during warranty / AMC

the unserviceable HDD will be

property of Haryana Police and

will not be returned to

SI.

Please remove this requirement, as it does not meet standard warranty

arrangement of any OEM.

Please refer to the

Corrigendum

70

106 I Section 5.5

Warranty should not become

void, if Haryana Police buys, any

other supplemental hardware

from a third party and installs it

within these machines under

intimation to the SI.

Please remove this requirement, as it does not meet standard warranty

arrangement of any OEM.


of this RFP

71

108 I Section 5.5

Establish 16X6 Help Desk facilities

for reporting issues/ problems

with the software, hardware and

other infrastructure

Please confirm that SI can work with OEM to provide a comprehensive helpdesk

support and need not establish a dedicated helpdesk support only for this

project.Please refer to section 5.5,

Vol.I of this RFP

72

113 I Section 6.2

SI shall put together a team of

domain experts with a minimum

of 10 years of experience in the

Police Department who will work

on this project on a full time basis

during the entire duration of the

project.

Staffing details do not mention this requirement. Please mention clearly what is

expected here. What sourcing model is expected for SI?

Please refer to the

Corrigendum

73

117 I Section 6.3

Third Party Acceptance Testing

Certificate

Please confirm that Haryana police will own responsibility of getting certificate

from third party after successful completion of all tests. This is because the third

party, appointed as neutral party will be answerable only to Haryana police.Please refer section 5.4.13,

Vol.I of this RFP

74

130 I Annexure 2

All the trainees within each of the

training program should pass the

training exam with more than 80%

or more marks conducted after

their training

Please modify this SLA. SI does not have nay control on police personnel. Else,

Haryana police need to make it mandatory for police personnel to take the test

again within next two working days. Please refer to the Annexure

2, Vol.I of this RFP

75

133 I Annexure 2

All the trainees should pass the

online training exam with more

than 80% marks

Please remove this metric as this will be not be a fair measurement. Instead the

metric for on-time training sessions or favorable training feedback can be taken

as fair metrics.

Please refer to the Annexure

2, Vol.I of this RFP

76

139 I Annexure 2

RPO (zero data loss in case of

failure of Primary DC) should be

zero minutes

Recovery point objectives can approach zero value. Please set reasonable limit

of performance.Please refer to the

Corrigendum

77

143 I Annexure 2

Availability of the critical client site

infrastructure components at all

the implementation sites shall be

at least 99%

Please specify components at all sites that must be up 99%. We assume that

this is true for networking components only and not for desktops, printers etc..

The system is designed to run in offline mode.Please refer Annexure 2,

Vol.I of this RFP

78

148 I Annexure 2

Availability of the network and all

related components at all the

implementation sites shall be at

least 99%

SI will be using WAN available within state. How the metric will be measured as

it will not be under control of SI? Please refer Annexure 2,

Vol.I of this RFP

79

66 II Section 7

Annual Charges for 512 Kbps

bandwidth at each location

No. of locations are shown as 270. Are this locations fixed? What happens at

police stations where WAN connectivity already exists.No. of locations are

indicative and provided for

seeking unit price of each

component. However

payments would be made on

actual quantity procured,

supplied and commissioned

as part of this project. Please

refer RFP for more details

80

68 II Section 7

Cost of digitization of data (data

entry of the Master data and

minimum historical transactional

data entry)

Please clarify what are this costing about. Unit of service is shown as 2 persons

for 3 months (6). This costs can be given per record. Please refer section 7, Vol.II

of this RFP

81

68 II Section 7

Cost of scanning of existing files

for the Integrated Workflow and

Document Management System

Please clarify what are this costing about. Unit of service is shown as 1 persons

for 6 months. This costs can be given per record. Please refer section 7, Vol.II

of this RFP

82

69 II Section 7

Change Management Trainings Change management workshop size wil depend on Group it is addressing to.

For example, for senior officers, number of attendees can be much less. For

junior officers, the number can be higher. Do you want belended rate per

workshop?

Please refer section 7, Vol.II

of this RFP

83

69 II Section 7

Trainings on the Application

modules

Is this the rate for role based training? Again, the training is different for

different groups. How SI is expected to show pricing?Please refer section 7, Vol.II

of this RFP

8470 II Section 7

Electricity charges This services are not part of scope. Please remove this line item. Please refer to the

corrigendum85

70 II Section 7Physical Security This services are not part of scope. Please remove this line item. Please refer to the

corrigendum86

86 IIAnnexure-Other

Formats : J

Undertaking on Functional

Requirement Specifications

RFP defines complete process for collecting and verifying the functional

requirements. There is no need for separate undertaking. Please consider

removing this undertaking.

Please refer to the Annexure -

Other Formats:J, Vol.II of this

RFP

87

87 IIAnnexure-Other

Formats : K

Undertaking on Offline

Functionality

RFP defines complete process for collecting and verifying the functional

requirements. There is no need for separate undertaking. Please consider

removing this undertaking.


Other Formats:K, Vol.II of

this RFP

88

88 IIAnnexure-Other

Formats : L

Undertaking on Provision for

Required Storage Capacity

This undertaking can be given meaningfully after all requirements are studied.

Please consider waiving submission of this undertaking at this stage.Please refer to the Annexure -

Other Formats:L, Vol.II of this

RFP

89

94 IIAnnexure-Other

Formats : R

I/We understand that the

certification expenses will be

borne by SI, and also the

responsibility to ensure successful

certification lies with the System

Integrator.

This cost element is not part of commercial format. Haryana police already have

an option to utilize SPMC/ SPMU services for AT. If Haryana police wants to

appoint third party, then the expense provision will have to be made by

Haryana Police.


Other Formats:R, Vol.II of

this RFP

90

95 IIAnnexure-Other

Formats : S

We undertake to design

team/organization structure at

Haryana Police to manage the

system

Please confirm that role of SI will be to provide recommendations on proposed

team size and roles.Please refer to the Annexure -

Other Formats:S, Vol.II of this

RFP

91

96 IIAnnexure-Other

Formats : T

Undertaking on Continuous

Improvement

This undertaking does not convey what is expected of SIPlease refer to the Annexure -

Other Formats:T, Vol.II of

this RFP

92

98 IIAnnexure-Other

Formats : V

Onsite team of Software

Development Agency operating

out of Haryana Police premises

will be provided only with seating

space. Any other requirements

such as desktops, software will be

System Integrator’s responsibility.

Please confirm that this is for the project implementation phase. Further, we

recommend that SI be allowed to use infrastructure available as police HQ, as

infrastructure suply is part of the project. This will ensure that there are no time

lags in implementation for SI as well as Haryana police.Please refer to the Annexure -

Other Formats:V, Vol.II of

this RFP

93

99 IIAnnexure-Other

Formats : W

I/We as System Integrator do

hereby acknowledge that we

understand that the request for

changes to contract clauses and

any other terms and conditions in

the RFP, submitted in our

proposal as per the RFP are just

suggestions for change.

Please consider removing this undertaking.


Other Formats:W, Vol.II of

this RFP

94

52 I PKI Security and Encryption

As we understand that security should be an integral part of the infrastructure

and therefore to ensure integrity and confidentiality, the data collected (both

online and offline) at the police location should be digitally signed and

encrypted before it is sent from one location to other / central data center.

Appliance based FIPS certified Hardware Security module shall help in security

of the signing key, key management and multifactor authentication to access

the key and

most significantly it will enhance the performance of the complete system by

offloading the complete cryptography. All data interchanged among various

police offices and between the users of an application interface, Core

application, Police agencies and CCTNS databases should be digitally signed and

encrypted using the PKI infrastructure. Hardware Security Module should be

used to provide a higher level of security. The PKI public and private keys will be

stored inside the hardware module thus making it inaccessible, tamper proof

and highly secure.

Please refer to the

Corrigendum

95

110 III

Enterprise

Management and

Monitoring Solution

(EMS)

As part of implementing the

monitoring tool for this project, SI

is required to procure full use CAL

licenses of the existing EMS with

Haryana State for this project

from the OEM. SI shall be

responsible for configuring and

integrating the Haryana Police

sites on the existing EMS. SI shall

be required to provide all the

necessary hardware/ software to

meet the below mentioned

indicative requirements from

EMS.

Please provide details of existing EMS running at Haryana SDC for which

licenses needs to be procured by OEM in order to cater to monitoring needs of

this project. Haryana SDC shall have CA

Spectrum , CA eHealth ,CA

Service Desk ,CA Wily

APM,CA Host based Access

Control ,CA Database

Performance ,CA Server

Monitoring software.

Additional licenses as

defined in the RFP of CA EMS

should be provided from

OEM to meet RFP

requirements. Please refer


96

110 III

Enterprise

Management and

Monitoring Solution

(EMS)

As per best practice EMS servers should be set up at DC site for monitoring DR

Network devices & servers from DC .Please confirm whether you need EMS

servers at DR site as well? EMS Servers will be hosted at

SDC site only and should be

able to monitor DR network

devices & DR servers

pertaining to CCTNS project

from DC site. Please refer RfP

for more details97

110 III

Enterprise

Management and

Monitoring Solution

(EMS)

Please clarify if EMS servers running at SDC can be used wherever applicable for

monitoring CCTNS EMS components?Bidder can make use of EMS

servers at SDC & provide

necessary supporting servers

as required to meet EMS

requirements mentioned in

RFP. For more details, please

refer Annexure V, Vol.I of

this RFP

A. Minimum Technical

Specifications Requirement at

State Data Center & Disaster

Recovery Site

98

52 I

How many users should be considered for the Single Sign On solution

Entire Police force would be

the internal users of the

system. However concurrent

users would be aprrox. 2500

at present

99

52 I

It is part of the security best practice and strongly recommended to have a

defense in depth security strategy and have a security layer outside the CCTNS

application which provides centralized, policy-based Web access management

and Web single sign-on.

Specifically the following points should be part of the overarching security

requirements which has been asked in the rfp:

• Authentication management – Answering, who are you? Managing the

different users (privilege or otherwise at various authentication levels as

desired)

• Authorization management – Answering what applications and data are you

authorized to access?

• Audit – Answering what have you done? What is going on my Web

application? Who has access to what?

• Session management – Providing single sign-on (SSO), single sign-off & session

timeouts

Please refer Corrigendum for

more details

(b) Single Sign On

The Solution should enable single-

sign-on so that any user once

authenticated and authorized by

system is not required to be re-

authorized for completing any of

the services in the same session.

For employees of the Haryana

Police, the browser based

application accessed on the

intranet, through single-sign-on

mechanism, will provide access to

all the core services (based on

their roles and responsibilities),

Help module, Basic and advanced

Reporting etc. Similarly, for

external users (Citizens,

Hotels, Cyber Cafes, Hospitals,

Jails, Transport Department etc),

based on their profile and

registration, the system shall

enable single-sign on facility to

apply for various services, make

payments, submit queries

/complaints and check status of

their applications.

100

52 I(f) Security

Security design should provide for

a well-designed identity

management system, security of

physical and digital assets, data

and network security, backup and

recovery and disaster recovery

system.

The RFP clearly asks for a well designed identity management as a business

requirements, however, since the technical requirements are not mentioned

and can be interpreted in different ways by different SI’s; can the below

mentioned standard definition for Identity Management taken from Wikipedia

be taken as the basis for technical compliance?

(http://en.wikipedia.org/wiki/Identity_management_systems). It is

recommended that if DIT has a different view on Identity management

requirement than the same be brought out as part of the response to this query

so that all SI’s have the same understanding as what is to be delivered.

An identity management system refers to an information system, or to a set of

technologies that can be used to support the management of identities.

An identity management system:

1. Establishes the identity

a. Links a name (or number) with the subject or object;

b. Re-establishes the identity (i.e. links a new or additional name, or number,

with the subject or object);

2. Describes the identity:

a. Optionally assigns one or more attributes applicable to the particular subject

or object to the identity;

Please refer to the

Corrigendum

101

72 I

Data Digitization &

Data Migration: The SI

shall perform the data

digitization &

migration from

manual and/or the

existing systems to the

new system.

Integrated Investigation Form (1

to 7),Village Crime Notebook (Part

III, III A, V), Village Crime

Notebook Part II

Kindly clarify the number of pages in earch form. This would be necessary to

calulate exact number of Documents to be scanned.

Please refer to the

Corrigendum

102

103 I Licenses

The software proposed should be

from an OEM with presence in

India (and easy availability of

skilled resources for the product

in India).

Does the OEM need to have office in Haryana State? Else how to measure

availabilty of Skilled resources in India?


of this RFP

103

108 I

Scope of Services

during Operate and

Maintain Phase: The

service will be

provided in the local

language of the

Haryana Police.

Hindi & EnglishKindly clarify the if our assumption is correct. Further, Training in English &

Hindi is envisaged by us.

Services mentioned here are

part of Handholding Services

to provide Centralized

Helpdesk and support for

end user. Please refer RFP

for more details.

104

334 I

Existing Legacy

System: Registration:

Common Integrated

Police Application,

Crime Criminal

Information System.

Investigation:

Fingerprint Analysis &

Criminal Tracing

System, Portrait

Building System.

Prosecution: Court

Process Management

System (CPMS), Case

Investigation System

(CIS). Verification:

Passport Management

System, Service

Verification System.

Delivery Channel:

Web Portal, Inventory

management / Control

The data needs to be migrated to

new modules of CCTNS.

Kindly elaborate the amount of exiting Data need

to be migrated from the legacy System.

Please provide location the where all the legacy

System are installed. Ie. Number of Installation.

And whether in case of distributed databases is

the collation of data from distributed location is

part of the bidder?

Data Digitization and Data

Migration exercise is to be

carried out from respective

office locations. Yes in case

of distributed databases, the

responsibility of collating

data from distributed

location lies with SI. Please

refer RFP for more details.

105

36 I

Weeding out of

Records: SI would be

required to configure

the CCTNS system, to

enforce, Haryana

Police

specific requirements

for weeding out of

records.

Weeding out of Records would be

done by Authorised users

Please explain the procedure for Weeding out of

Records.

Different retention period is

prescribed under Law for

each piece of data. Some

data is to be retained

permanently and rest have

to be destoyed/ weeded out

after a period of pre-defined

time. The system should be

able to implement that.


details

106

46 I

Project Planning and

Management:

Procure, Commission

and maintain

Project Management,

Configuration

Management and

Issue Tracker Tools at

State Police HQ

The SI shall install the project

management software at Haryana

Police’s premises right at the

beginning of the project

Kindly confirm if web based Project montoring tools is required.Please refer to section 5.4.1,

Vol.I of this RFP

107

171 I 4. Database

Should the database have native, active-active clustering with objectives of

scalability and availability of 24x7, meaning a single database supported by

multiple instances thus providing true high availability from an application's

standpoint. Should the database provide horizontal scalability in such a manner

that a new database node can be added (or removed) dynamically, as and when

required in future, without disturbing the normal functioning of production

system such as without shutdown. Should it be online and supported! by native

database clustering components

Please refer to the RFP for

more details

108

171 I 4. Database

Should the database be capable of handling the data growth over a period of

time without adversely impacting the application throughput, thereby justifying

the concepts of information lifecycle management by classifying data into

active, less-active and archival data. Should the database solution allow such

data to be stored onto different partitions on different types of storage media

thereby cutting down storage costs as well as increasing the overall application

performance. Should the database support option of different partitioning

schemes within the database (Range, List, Hash & combinations) to split large

volumes of data into separate pieces or partitions, which can be managed

independently.


more details

109

171 I 4. Database

Do you need a centralized audit data store to ensure non-tampering of audit

information thus securing audit data. If yes, would you like to use it for detailed

insight (who did what, to which data and when)? Centralized server for Audit

data reduces the cost and complexity of compliance and helps detect suspicious

activity by automating the collection and consolidation of audit data. It provides

a secure and highly scalable audit warehouse, enabling centralized reporting,

analysis, and threat detection on audit data. It will help in transparently

collection and consolidation of audit data, providing valuable insight into who

did what to which data when – including privileged users who have direct

access to the database


more details

110

171 I 4. Database

Is the solution expected to provide transparent encryption for both the data

residing under the database as well as data travelling over the network without

imposing any additional storage overhead and preventing any internal security

issues ? Should the database support tablespace encryption so that entire

application tables can be transparently encrypted and data blocks transparently

decrypted as they are accessed by the database.


more details

111

171 I 4. Database Should the solution be capable of eliminating the risk of breaching sensitive

information when copying production data into non-production environments

for the purposes of application development, testing or data analysis.


more details

112

171 I 4. Database

Is the DR site expected to remain ideal until a disaster actually takes place? Or

will it be better if the solution can actually use the DR site for readonly /

reporting purpose thereby resulting into better utilization of the DR investment.

Should it provide capabilities to use DR environment to offload production

query load and have built-in DR solution to replicate the changes happening in

the database across multiple DR Sites with an option to run real-time reports

from DR Sites without stopping the recovery mechanism.


more details

113

171 I 4. DatabaseShould the solution provide a set of business processes, and a supporting

infrastructure, for the creation, maintenance, and use of digital identities in

online spaces.

Is the solution expected to provide single-sign-on authentication to the clients


more details

114

171 I 4. DatabaseShould the database be able to compress structured data and unstructured

data such as documents, images, and multimedia in OLTP mode, and query

execution should be faster on compressed data. Should it be able to provide

different compression ratios on OLTP ,datawarehousing and archival data.


more details

115

171 I 4. Database

Should the architecture provide a comprehensive solution for database

administrators (DBAs) and application developers to automate the process of

promoting planned schema changes from development to production. It also

helps enterprises easily identify the impact of application upgrades on

customizations and can pinpoint and remediate unplanned schema changes

that are often the cause of application downtime.


more details

116

171 I 4. Database

Should the solution restrict DBAs and Privilege users (Super DBAs) to update

application data from backend? Rather than just avoid, its better to define

policies and restrict DBAs and other super users to access the application data

from backend to enforce consistency. Should it provide option for preventive

controls on privileged user access to application data and provide multi-factor

authentication based controls and policies taking account of IP addresses ,

application context etc.


more details

117

179 I8. Storage and Backup

Solution

Host interface:

4 host ports per controller, Fibre

Channel (FC),4 Gbps per port

Host Interface:

4 host ports per controller, Fibre Channel (FC),4 Gbps per port and 2 1Gbps GbE

and 2* 10Gbit ports.

Today all leading OEMs provide FC and Ethernet ports for unified functionality

to address SAN and NAS functionality. This will allow Haryana police to utilize

both FC & Ethernet in their environment and save cost and reduce TCO of the

project.

Please refer to the

Corrigendum

118


Solution

Drive interface:

4 drive ports per controller—Fibre

Channel (FC) Switched or FC

Arbitrated Loop (FC-AL) standard

per controller, 4 Gbps per port

Drive interface:

4 drive ports/ SAS Links per controller—Fibre Channel (FC) Switched @ 4Gpbs

or SAS Link @ 6Gpbs per controller

We would like to bring to notice of Haryana Police that SAS is the next

generation technology available from all leading vendors like EMC, HP, IBM and

Hitachi. This will allow latest product are quoted by all Vendors.

Please refer to the

Corrigendum

119


Solution

SAN support:

Box should be compatible of SAN

environment

SAN support:

Box should be compatible of SAN and NAS environment.

Today all leading OEM provide unified storage which deliver SAN and NAS

functionality out of the same box. This helps customers to avail “File Sharing”

and Block service from the same box and save cost on NAS header later.

Request you to include this functionality too in the Specs.

Please refer to the

Corrigendum

120


Solution

Storage subsystem shall support

146GB, 300GB 15K RPM disks and

400GB or

higher 10 K RPM Fiber channel

drives & 750GB, 1TB SATA or

higher SATA /

equivalent drives in the same

device array

Storage subsystem shall support 146GB, 300GB, 600 15K RPM disks and 400GB

or higher 10 K RPM Fiber channel/SAS drives & 750GB, 1TB SATA or higher

SATA / equivalent drives in the same device array

This will allow SAS disks passed arrays to participate in the tender.Please refer to the

Corrigendum

121


Solution

The storage system should be

scalable from 30 …. to …. TB of

raw capacity

using 40% on Fiber Channel drives

and 60% on SATA / equivalent

drives using

the same configuration as Quoted

in this tender”. The Storage

should have atleast 2ports of 4

Gbps Frontend ports and 2 no’s of

back end ports of 4Gbps”The

storage array must have the

capability to do array based

remote replication using FCIP or IP

technology. per SPC-2 benchmark

The storage system should be scalable from 30 …. to …. TB of raw capacity using

40% on Fiber Channel drives and 60% on SATA / equivalent drives using the

same configuration as Quoted in this tender”. ”The storage array must have the

capability to do array based remote replication using

FCIP or IP technology.

We request you to remove the frontend and backend ports from this specs as

this has been covered earlier points.

Please refer to the

Corrigendum

122

72 I5.4.8 Data Digitization

& Data Migration

What would be the size and form of the data for migration and digitizationCIPA application at each

Police Station comprise of

approx. 30-40 MB data,

which is required to be

migrated in addition to the

other applications such as

HRMS, CRO/RW, CCIS, etc.).


details

123

171 I 4. Database

Databases mentioned are vendor specific. Request you to make it neutral to

give equal opportunity to all Database OEMs. The two technology stacks

have been prescribed by

NCRB. Hence No Change.


details

124

122 IAnnexure 1: CAS

(State) Solution Stack

The Annexure 1 mentions 2 options for the SI to choose as the Technology

stack. This kinds of limits proposing other available solutions and does

promotes a vendor lockin. Suggestion: To open for SI to propose other available

technologies in the area of BPM, Web Server, Application server etc. This would

benefit Haryana State with better choice of technology adoption, which in turn

could have both technical and commercial benefits.

The two technology stacks




details

125


(State) Solution Stack In the CAS (State) Solution, a very important aspect for any solution would be

the scalability that it offers for the a mission mode project such as CCTNS.

Suggestion: We would request Haryana Police to allow SI to decide on the

technology components considering such important Non Functional

requirements like Scalability.

Solution is required to meet

the scalability requirements

of the department. However

components mentioned in

the stack cannot be altered

as they have been prescribed

by NCRB . Please refer RFP

for more details

126



In the CAS (State) Solution options, need more details on the Security related

requirements. Would the solution not require a Intrusion Prevention system?

As part of the SDC scheme,

Intrusion Prevention System

is being provided by Haryana

SDC. Hence no new IPS is

required specifically for

CCTNS. Please refer RFP for

more details

127



For both Solution Stack 1 and Stack2, where ever a product has not been

proposed, and instead a custom code approach has been proposed, can the SI

propose a product. For e.g, for Rule Engine, Search etc, Custom code approach

is proposed. We would request Haryana Police to allow SI the option to decide

technologies in such open areas.

Please refer Annexure I, Vol.I

of this RFP

128


(State) Offline Solution

The Synchoronization Solution is proposed as Custom Built. Will SI be making

this solution, or would this be provided? Also, request more details on

Synchronization related requirements.

Synchronization Solution will

be provided by NCRB. Please


129

26 I5.2.1 CCTNS

Functional Modules

A list of customised functional modules is provided. This is a important list and

we would request that these core additional requirements should also be the

factor to drive the technology selection by the SI considering both Functional

and Non Functional priorities for Haryana Police.

The two technology stacks




details

130

162 I Annexure V

This section refers details on Indicative Technical Specifications. In this context

it states that Haryana Police already has comprehensive Enterprise

Management Solution, but then at the same time elaborate set of requirement

have been stated for the EMS and NMS Solution. Is Haryana Police open to a

alternate EMS/NMS solution, considering the compliance requirements that are

state specific? This is with the assumption that the existing Monitoring solution

may not comply to elaborate requirements as stated in the RFP. Plus please

provide the details on the existing Monitoring solution.

Please refer Annexure V,

Vol.I of this RFP

131

162 I Annexure V

This section also states elaborate set of requirements for RDBMS, and ETL

technolgies, but then in Annexure 1 on Page 122, the RFP limits the choice of

technologies. How is SI required to look at these requirements in terms of

compliance? Can SI propose the technology most compliant based on Points in

Annexure V?


Vol.I of this RFP

132

162 I Annexure V

On the similar lines, there are details provided on Web Server and Application

Server on Page 170, but as Part of Annexture 1, products have already been

proposed in the two technologies. Can the SI propose an alternative that is

most compliant for Haryana Police?


Vol.I of this RFP

133

181 I Backup SoftwareThe proposed backup solution shall be offered with 4 Nos. UNIX based licenses,

26 Nos. Windows based licenses and the rest 20 Nos. LINUX based licenses for

both SAN based backup and the LAN based backup. Proposed backup solution

shall be offered with Online SAN backup agent on all database servers with LAN

based open file backup agent on rest of the other servers

Please refer to the

Corrigendum

134

21 II

2.6, Technical

Evaluation Scoring

Matrix, (A) Past

Experience

For SI Experience

Max 5 Citations showcasing

experience as system integrator

for turnkey projects in India in the

last 5 years for a project value of

more than 25 Crores each,

involving at least 50+ locations

and 1000+ users and value of

Bidder’s scope of work along with

Reference details of the Client

It is requested to change the requirement of 5 Citations to 3 citations, OR the

value of the project may be relaxed to 15 CroresPlease refer to the

Corrigendum

135

22 II

2.6, Technical

Evaluation Scoring

Matrix, (A) Past

Experience

For Police Domain


experience of successful

deployments of software

application in Police domain in the

last 5 years Following parameters

will be examined for evaluation:

It is requested to change the requirement of 5 Citations to 3 citationsPlease refer section 2.6, Vol.

II of this RFP

136

175 I

Annexure V: Indicative

Technical

Specifications

Blade Chassis Specification: Two

hot-plug, redundant 1Gbps

Ethernet module with minimum

10 ports (cumulative), which

enable connectivity to Ethernet

via switch. Switch should be

(Internal/external) having Layer 3

functionality - routing, filtering,

traffic queuing etc

Two hot-plug, redundant 1Gbps Ethernet module with minimum 20 ports

(cumulative), which enable connectivity to Ethernet via switch. Switch should be

(Internal/external) having Layer 2 functionality

Please refer to the

Corrigendum

137

176 I


Technical

Specifications

Blade Servers (Web, Portal,

Application, Directory, etc…):2

Quad core @ 2.0 GHz or above

with 4 MB shared L2 cache, 1066

MHz / 2000 MT/s FSB

2 Quad core @ 2.13 GHz or above with 4 MB shared L2 cache, 1066 MHz /

2000MT/s FSB

Please refer to the

Corrigendum

138

176 I


Technical

Specifications


Application, Directory, etc…): Min

32 GB FBD RAM with min 8 Nos.

free slots for future expandability.

Min 32 GB DDR3 RAM with min 8 Nos. free slots for future expandability.Please refer to the

Corrigendum

139

177 I


Technical

Specifications

Blade Servers for Infrastructure

Services (EMS, Backup, DNS,

Antivirus, etc…):2 Quad core @

2.0 GHz or above with 4 MB

shared L2 cache, 1066 MHz / 2000

MT/s FSB

2 Processor populated, Each CPU should have 6 processing cores or higher, 12

MB cache of higher, TDP of CPU should be 95W or lower, 32-bit & 64-bit OS

compatible, SPEC Rating of Throughput (60% of SPECint_rate_base2006 + 40%

of SPECfp_rate_base2006 scores) should be minimum 295 or higher with SPEC

documentary datasheets of the respective OEMs.

Please refer to the

Corrigendum

140

177 I


Technical

Specifications



Antivirus, etc…): Min 16 GB FBD

RAM with min 8 Nos. free slots for

future expandability.

2 x 8 GB DDR3 1333 MHz memory equally distributed among the populated

CPUs

Please refer to the

Corrigendum

141

178 I


Technical

Specifications

Database Server:Minimum 4x

Quad core processor with 2.1GHz

or above with 1066Mhz FSB /

2000 MT /s expandable to 4

physical processor with min 4 MB

L3 cache per

processor

Minimum 4x Quad core processor with 1.86 GHz or above with 1066Mhz FSB /

2000 MT /s expandable to 4 physical processor with min 4 MB L3 cache per

processor

Please refer to the

Corrigendum

142

176 I


Technical

Specifications


Application, Directory, etc…):

“Min 32 GB FBD RAM with min 8

Nos. free slots for future

expandability”

All latest generation Intel processor support DDR3 Memory. (Pl change FBD

with DDR3 memory).

Please refer to the

Corrigendum

143

177 I


Technical

Specifications



Antivirus, etc…) :“Min 16 GB FBD

RAM with min 8 Nos. free slots for

future expandability”

All latest generation Intel processor support DDR3 Memory. (Pl change FBD

with DDR3 memory).

Please refer to the

Corrigendum

144

179 I


Technical

Specifications

Storage Area Network Pl specify required storage capacity. Please refer to the

Corrigendum

145

182 I


Technical

Specifications

Backup Software: The proposed

backup solution shall be offered

with 4 Nos. UNIX based licenses,

26 Nos. Windows based licenses

and the rest 20 Nos. LINUX based

licenses for both SAN based

backup and the LAN based backup

Suggest to removed & amend the same as

Bidder must quote the Online SAN based backup functionality on all proposed

database servers with LAN based backup on rest of the application/web/portal

servers

Please refer to the

Corrigendum

146

174 I


Technical

Specifications

Server Load Balancing Mechanism -

NT Algorithm / Private Algorithm /

Customizable Algorithm /

Response Time

NT Algorithm/Private Algorithm/Customizable Algorithm mechanisms are

particular to one vendor and would restrict participation from other vendors. Its

requested to remove this clause

Please refer to the

Corrigendum

147

174 I


Technical

Specifications

Segmentation / Virtualization

support along with resource

allocation

It is strongly recommended that resource allocation alongwith dedicated access

control on per segment / virtual partition basiss should be asked as the same

would ensure that maximum weigtage is given to business critical applications

for maximum perfromance and also would ensure complete isolation amongst

multiple applications being run on same server load balancer

Please refer to the

Corrigendum

148

Please clarify if you require the router to support following features for saving &

optimizing WAN bandwidth and for faster performance of application traffic

over WAN ?

Please refer to the

Corrigendum

149

1. Acceleration of all TCP based applications and supporting multiple optimized

TCP connections - minimum optimized 200 TCP connections and minimum

bandwdth of 4 Mbps.

Please refer to the

Corrigendum

150

2. Should compress TCP traffic using LZ compression.Please refer to the

Corrigendum151

3. Should support retransmission of lost data in case of any packet-loss.Please refer to the

Corrigendum152 4. Should have memory based caching / data duplication technique to reduce

traffic across WAN. Please refer to the

Corrigendum

183 I


Technical

Specifications

c) Router Features:

153

It is highly recommended that scalability should be asked to 48 Ports minimum

which can take care of the future requirements including port-

trunking/aggregation requirement as well. Also, it is recommended that all

ports should support 8 Gbps speed on FC in future by just replacing the SFPs

only on the same switch.

Please refer to the

Corrigendum

154

Since ISL trunking for 8 Ports has already been asked therefore it is requested

to remove the requirement for 10 Gbps FC ports and also 10 Gbps FC ports are

non industry standard.

Please refer to the

Corrigendum

155

178 I

Should have inbuilt diagnostics

features like Power On Self Test,

FC Trace route,

FC Ping etc

In addition to the asked diagnostic features , kindly specify if you require the

SAN switch to have the ability to create multiple hardware-based isolated Fabric

instances within the same physical SAN switch for complete isolation on per

application/department basis ? Please refer to the

Corrigendum

156

179 I

Should have dual Fans and Hot

plug power supplies switching and

service modules.

Please clarify if you require redundant hot pluggable power supplies for the

SAN Switch?

Please refer to the

Corrigendum

157

184 I


Technical

Specifications

The switch should support Layer 2 Trace route.Please refer to the

Corrigendum

158

184 I


Technical

Specifications

The Switch should support Auto-QoSPlease refer to the

Corrigendum

159

184 I


Technical

Specifications

The Switch support for configuration rollbackPlease refer to the

Corrigendum

160

184 I


Technical

Specifications

The switch support for DHCP serverPlease refer to the

Corrigendum

161

184 I


Technical

Specifications

The switch should support a pair of a Layer 2 interfaces (switchports or port

channels) configured to act as a backup to another Layer 2 interface. Please refer to the

Corrigendum

162

184 I


Technical

Specifications

The switch should support strict priority QueuingPlease refer to the

Corrigendum


Technical

Specifications

178 I


Technical

Specifications

Minimum 16 Active ports (each

with minimum port speed 4 GB)

within same switch upgradeable

to 32 ports with minimum 2 Nos.

of additional 10 Gbps FC ports

163

184 I


Technical

Specifications

The switch should support Four Egress Queues Per PortPlease refer to the

Corrigendum

164

184 I


Technical

Specifications

IP SLA Responder or equivalentPlease refer to the

Corrigendum

165

184 I


Technical

Specifications

ManagementPlease refer to the

Corrigendum

166

184 I


Technical

Specifications

The Switch should be able to discover the neighboring device of the same

vendor giving the details about the platform, IP Address, Link connected

through etc, thus helping in troubleshooting connectivity problems

Please refer to the

Corrigendum

167

19 II Section 2.4, Notes 5.a

For items such as Site Preparation,

data digitization/ migration,

Capacity Building (Training

Personnel) and Handholding the

bidder may sub-contract the

work…

The sub contractor must be ISO

9001 in IT services. (ISO 27001)

certification wherever relevant)

The ISO 27001 certification has been included for sub-contractor. It should also

be included for lead bidder – SI to be selected.

Please refer to the

Corrgiendum

168

19 II Section 2.4, Notes 5.d

The sub contractor must have

completed 5 projects for

Government / PSU including one

project preferably with the State

Police Department involving

implementation at Police Stations

and Higher Offices.

It should be mandatory condition for the lead bidder to have completed 5

projects with any State Police Department involving implementation at Police

Stations and Higher Offices.


Notes 5.d, Vol.II of this RFP

169

18 II Section 2.4 (vii)

The bidder must have been

assessed and must possess a valid

certification for CMMi Level 5 as

on the date of contract signing

and the certificate should be valid

for at-least a period of one year

from the date of submission of the

bid…

Pl allow certification for CMMi Level-3 or above as all processes for undertaking

development and maintenance of a project are well defined & standardized at

CMMI Level-3 itself. Further SI for State is just to implement the CAS application

developed by SDA. Even while selection of SDA for developing common

application CAS (Centre) and CAS (State) for entire country, was selected with

(CMMi L-4) as pre-qualification criterion.

In view of the above Pl allow certification for CMMi Level-3.

Please refer section 2.4 (vii),

Vol.II of this RFP

170

17 II Section-2.4 Pre-Qualification Criteria

Considering various activities to be performed under this project, it is suggested

to include the following factors for Pre-Qualification:

• CMMI V1.2 Level-3

• ISO 9001 for System Integration services – since about 60-70% of the project

cost could be towards Hardware (Storage, Servers, Security, Networking, FMS

etc.)

• Security certification – ISO 27001, ISO 20000

• IT Services certifications – at-least 5 ITIL certified professionals on the rolls of

bidder.

• ISO 9001 for Software Development

• Annual turnover at-least 10 times of envisaged project cost – say Rs 500 Cr for

Rs 50 Cr project.

• Regular staff of about 1000 on rolls


Vol.II of this RFP

171

21 I Section 4

The SDA will provide Services for

CAS (State) for a period of three

(3) years followed by two optional

one-year periods from the date of

successful completion of the CAS

(State) Certification.

The decision on the two optional

one-year periods will be taken in

entirety by NCRB. During the

contract period, the SDA shall

offer the following services:

i. Application maintenance and

management Services for CAS

(Center) and CAS (state).

ii. Technical Program

Management of Implementation

of CAS (State) for all 35 States/UTs

throughout the duration of the

engagement with NCRB/MHA.

Provision of bug fixes, minor

changes, error resolutions and

Is SI required to provide maintenance services for CAS (State) for 4th and 5th

year in case SDA is not given maintenance services for 4th & 5th year?

Will the source code for CAS (State) with complete documentation be provided

to SI for various maintenance services?

Please refer section 4. Vol.I

of this RFP. Source code for

CAS (State) will be provided

by NCRB. However complete

ownership/ IPR will lie with

the State Government and

the strategic control of the

same will be with NCRB,

MHA, Government of India.

172

30 I Section-5.2.1

SI will be required to customize

the CAS (State) as received from

NCRB and shall also be

responsible for developing/

deploying other additional

Modules meeting the functional

requirements mentioned in the

Functional Requirement

Specifications attached as

Annexure to this document and

other integration requirements. Will the source code for CAS (State) with complete documentation be provided

to SI for various customization and adding additional modules?

Please refer to the response

of previous query

173

56 I Section-5.4.3.3

The selected System Integrator

will be responsible for the solution

development and customization

of end-to-end CAS (State)

application software including

additional functionalities,

integration with CAS Center and

external agencies on the basis of

the FRS, SyRS, SRS and solution

design.

174

57 I Section-5.4.3.3.g

The bidder will be solely

responsible for arranging any

software tools (apart from the

tools and software being provided

by the Centre) required during the

development / customization /

testing / commissioning /

maintaining of the CAS at his own

cost and State Government in no

case will be responsible for

arranging any such software /

tools. If any such software/

hardware/ middleware/ etc. is

being provided and the cost of the

same has been provided in

Commercial Bid, the same shall be

highlighted with reasons. Haryana

Police reserves the right to permit

its usage.

Pls provide the list and details of the tools and software that shall be provided

by the Centre.


of previous query

Will the source code for CAS (State) with complete documentation be provided

to SI for various customization and adding additional modules?


of previous query

175

77 IData Digitization: Digitization of

historical criminal data.

Pl provide a sample filled-in case file, Village Crime Notebook etc from where

legacy data is to be digitized. This is required to get idea on extent of data

digitization efforts.

Will the CAS (State) to be provided by the Centre would have the module for

digitization of legacy data?

It is suggested for interested

bidders to visit the nearest

Police Station in the state of

Haryana on prior one day

notice to the project nodal

officer for more details on

the same. Please refer RFP

for more details

176

240 I Section 20

Geographic Information System

(GIS)

Will the digitized base maps with attributes (cartographic data) be provided to

SI which can be used for building further capturing incidents, analysis, reporting

etc?Please refer Corrigendum

177

64 I Section-5.4.4.xiii & xiv.

Executive Chair: Executive Chair

for All manager High back Chairs

with nylon revolving base…

Visitor Chair: Visitor chair for High

back Chairs with Fixed base, ABS

seat and back…

The quantity required of these types of chairs may Pl be provided. This has not

been included in the BOM given on Vol-I. Pg-71.1 Executive Chair and 2

Visitor Chairs per Police

Station. Please refer

Annexure XIII, Vol.I of this

RFP

178

5 II Clause 1.2 a

All the above 4 envelopes along

with the cover letter, as specified

in

Annexure Other Formats - Error!

Reference source not found….

Broken Link. Kindly update this link.

Please refer to corrigendum

179

17 II Clause 2.4

Consortiums are not allowed Request to allow consortium to bid in a crucial project like this, as it would bring

diverse capabilities of multiple partners.Pleaser refer section 2.4,

Vol.II of this RFP

180

17 II Clause 2.4

All the prequalification criteria

have to be met by the bidder on

its own.

Pre-qualification criteria of respective consortium partner, responsible for that

particular component/tasts should be allowed.Pleaser refer section 2.4,

Vol.II of this RFP

181

21 II Clause 2.6 (A1)



for turnkey projects in India in the

last 5 years for a project value of

more than 25 Crores each,

involving at least 50+ locations

and 1000+ users and the

following:

• IT infrastructure procurement,

deployment, and commissioning

• Software development and

implementation

• Network deployment and

commissioning (LAN/WAN)

• Site Preparation

• Technical Support including

Operations and maintenance

• Maintenance of SLAs

Request your to amend the clause as 25+ locations having 500+ users, and any

three (3) of the following:

• IT infrastructure procurement, deployment, and commissioning

• Software development and implementation

• Network deployment and commissioning (LAN/WAN)

• Site Preparation

• Technical Support including Operations and maintenance

Please refer Corrigedum

182

60 IIIImplementation SLA

(Capacity Building)

All the trainees within each of the

training program should pass the

training exam with more than 80%

or more marks conducted after

their training

This is very subjective. SI can only impart best of the training. Level of learning

entirely depends on an individual. This clause should be removed.

Please refer Annexure II,

Vol.I of this RFp

183

I Technical Specification

Should provision for LUN masking,

fiber zoning and SAN security (as

disk based encryption.

Please remove disk based encryption. As it would be specific to certain vendors

Please refer to the

Corrigendum

184

52 I

Web and DB servers should be

Scaleup as well as Scale out

if the servers have to be qouted with 4 and 8 processors respectively instead of

2 and 4 processors as mentioned in the specs on page 175, Vol. 1Please refer to the

Corrigendum

185

139 I

RPO (zero data loss in case of


zero Minutes

You have asked for online data replication in the Storage section and in the

RDBMS section there is mention of Zero data loss. Pl define if all data at DC site

needs to be covered under this clause.

Please refer to the

Corrigendum

186176 I

Minimum 2 external USB

connections functionality

Request you to change it to 1 Please refer to the

Corrigendum

187

176 I

Two hot-plug, redundant 1Gbps







traffic queuing

This Clause is Specific to OEM, request you to change to Two redundant 1Gbps

Ethernet modules with minimum 8 ports (cumulative) having L2/L3

functionality.

Please refer to the

Corrigendum

188

176 I

Two hot-plugs, redundant 4 Gbps

Fiber Channel for connectivity to

the external Fiber channel Switch

and ultimately to the storage

device.

Number of uplinks ports help define the bandwidth, thus it must be mentioned.

Please refer to the

Corrigendum

189

176 I

Hot Swap redundant power

supplies to be provided / Hot

Swappable and redundant Cooling

Unit

Request you to kindly change “hot Swap” to Hot Plug

Please refer to the

Corrigendum

190

176 I

Processor should be latest

series/generation for the server

model being quoted

We Request you to You can define the Processor Name and series to ensure

equivalent quote.Please refer to the

Corrigendum

191

176 I

Min 32 GB FBD RAM with min 8


expandability.

Please allow the latest DDR3 RDIMM memory technology to be qouted.Please refer to the

Corrigendum

192

176 I

• 2 X 146GB HDD or more hot

swappable system disk with

mirroring using integrated RAID

0,1 on internal disks, or min.16 GB

compact flash card to be

provided. It should be possible to

hot swap the drives without

shutting down the server.

please allow - hot plug drives with mirroring using RAID 0,1 on internal disk, 500

GB.

Please delete - It should be possible to hot swap the drives without shutting

down the server.Please refer to the

Corrigendum

193

177 I

• Minimum 4x Quad core

processor with 2.1GHz or above

with 1066Mhz FSB / 2000 MT /s

expandable to 4 physical

processor with min 4 MB L3 cache

per processor

You can define the Processor Name and series to ensure equivalent quote.

Minimum 4x Hex core Intel xeon 7500 series processor with 2.0 GHz or above

expandable to 4 physical processor with min 4 MB L3 cache per processor Please refer to the

Corrigendum

194

177 I

• Disk bays: Support for min 8

small form factor hot plug SAS /

SCSI hard drives in disk drive

carriers that slides out from front

This is OEM specfic clause and limits competition. Please remove the clause

"that slides out from front" so that more than one OEM can qoute.Please refer to the

Corrigendum

195

26 I Section 5.2.1, CCTNS

Functional Modules

CCTNS Functional Modules We request for some more details on the functionality expected here to

baseline our scope for RFP responsePlease refer to the Annexure

VI, Vol.I of this RFP

196


Functional Modules

Call for Service Module We request for some more details on the functionality expected here to



197


Functional Modules

Registration Module We request for some more details on the functionality expected here to



198


Functional Modules

Investigation Module We request for some more details on the functionality expected here to



199


Functional Modules

Prosecution Module We request for some more details on the functionality expected here to



200


Functional Modules

Configuration Module We request for some more details on the functionality expected here to



201


Functional Modules

Citizen Interface/ Portal Module We request for some more details on the functionality expected here to



202


Functional Modules

HRMS Module Please mention in detail the list of modules required in HRMSPlease refer to the Annexure


203

30 I

Section 5.2.1, CCTNS

Functional Modules

Business Intelligence System Please mention the list of modules will require BI and quantify the number of

reports, dashboards required approximatelyBI would be essentially used

on the Crime and Criminal

database. More details will

be shared with the selected

SI

204


Functional ModulesKnowledge Management Module

Is there sponsorship for knowledge management in CCTNS after we implement

the system? What are the plans to maintain the knowledge in the system after

it is being deplyed. Will CCTNS have dedicated knowledge managers or will it be

a part of everyone in the system? What are the platforms on which the

intranet, temp KM portal and other current portals are built on? Which all

technologies will the integration of KM portal be required?

This is part of SI's

responsibilities. Please refer


205


Functional Modules

Learning Management Module Total number of units will be part of the LMS. Please mention the termsThis query is not clear and

hence cannot be answered

206

29 I

Section 5.2.1, CCTNS

Functional Modules

Police Email and Messaging

Service Module

Please mention the existing Mailing system of CCTNSPresently Haryana Police is

using mailing system

provided by NIC. Please refer


207


Functional Modules

Please provide more details on

the functionality expected.

We request for some more details on the functionality expected here to



208 HCL requires more specific details on the current CCTNS website in terms of the

following:

a)Overall functionalities of the existing portal

b)No. of static pages

c)No. of webparts and their functionalities

d) No. of reports hosted

e)Hit statistics

f) Any integration with any Internal, External or 3rd party applications if any. If

yes provide the details in detail

As such there is no CCTNS

specific website in Haryana.

Further, SI will be required to

develop afresh new website

for Haryana Police, therefore

it is not clear why is the said

information required. Please


209 What are the different types of documents that are uploaded in the system?

Presently there are no

documents which can be

uploaded in the CIPA system.

However proposed CCTNS

system should allow

uploading of all type of case

related documents/ video-

audio clips/ pictures/ etc.


details

210 Please mention CCTNS has any plans for the secondary Production

environment(DR Setup)?Secondary production

environment is not required

at DR site. Please refer to the


211 Please provide figure on the number of training hours required both user and

admin level?


Vol.I of this RFP212 What will be peak load and peak hours for CCTNS portal?

This cannot be defined as of

now. Please refer to the RFP

for more details

213 What is the expected database growth in 5 years?

The expected database

growth every year would be

around 500 GB to 1 TB

214 Please categorize different types of users with its roles? Please refer section 5.4.10,

Vol.I of this RFP215 Other than as .xls, pdf, .doc, html, jpeg, wmv, .msg files, office format

documents, what will be other format of documents which need to be

supported by CCTNS application

These are only indicative

formats, however more

details would be known

once CAS (State) will get

developed at Central level.


details

216 Please share the number of reports which needs to be created? Functionality of

each reports.


Vol.I of this RFP217 What would be the total number of concurrent users?





at present

218 What is the authentication/Authorization mechanism envisaged in the new

system? AD authentication etcAuthentication mechanism

has been envisaged through

integrated Identity Access

Management. Please refer to

the corrigendum

219 1.What are the Directory Services and the Mailing solution.

2. What is the Authentication Mechanism that is being currently used at your

organisation and what is your choice for the Authentication Mechanism for the

new system.

Currently there are no

directory services in place in

Haryana Police. NIC mailing

solution is being used by the

department. For

Authentication mechanism,

please refer to the

corrigendum

220 Does CCTNS have preference for anyThis query is not clear and


221 Are Retention and Archiving policies for the image / documents required

Different retention period is

prescribed under Law for

each piece of data. Some

data is to be retained

permanently and rest have

to be destoyed/ weeded out

after a period of pre-defined

time. The system should be

able to implement that.


details

222 Please elaborate on the type of retention periods for the data in the proposed

system Please refer to the response

of previous query

223 What is database size which needs to be migrated from the existing

portal/different files/folders? CIPA application at each








details

224 Is there any data which need to be migrated with some due-diligence, if yes

then please share the format of data from different sourcesPlease refer to the section


225 Does the proposed system requires 24/7 availability?Please refer to the Anneuxre

II, Vol.I of this RFP

226 What is the platform technology and data base of each application? Provide the

details of existing applications.

Please refer Annexure VIII,

Vol. I of this RFP227 Please provide the high level architecture of the existing application (for each

application) 3.Is this an "as-is" migration/development or would there be

enhancements to the functionalities?


of this RFP

228 Please find out customer's order of preference in terms of rolling out these

applications.


Vol.I of this RFP

229 Please list all the 3rd party components used in the existing application Please refer Annexure VIII,

Vol. I of this RFP230 What are the types of documentation available for the existing application e.g.

functional test cases, functional specifications, design specifications, user

manual etc?Since all the existing

applications are planned to

be phased out, there is no

requirement for the

availbility of their

documentation. Please refer

to the RFP for more details

231 What are the release timelines if any? To reduce the release time, can we use

packaged products that are built as extension to the core platform?This query is not clear and


232 Clarify on the hardware available in case if application is going to be hosted in

NIC location(Routers, Switches, RacKs, Storage etc.. )?Please refer to section 5.2.2,

Vol.I of this RFP

233 who will be responsible for the connectivity between DC and DR? Please refer to section 5.4.6,

Vol.I of this RFP234 If HTTPS protocol is required than additional digital certificate for SSL is also

required to be procured, Please confirm ? Any additional digital

certificate for SSL are not

being envisaged at this stage

235 Clarify who will be responsible for antivirus software / firewalls in DC and DR. Please refer section 5.4.7,

Vol. I of this RFP236

31 IDeployment

architecture

It is recommended that SI will opt

for Service Oriented Architecture

(SOA) for implementing CCTNS

application modules

SOA/XML is a vulnerable protocol and it involve publishing the web services. IPS

cannot handle targeted XML crafted attacks. Security is required to be

provisioned for SOA/XML.

Suggestion: It is suggested that XML gateways needs to be provisioned for

protecting the SOA/XML server /Application infrastructure.


Vol.I of this RFP

237

20 I

Development of

CCTNS Core

Application Software

(CAS)

In order to achieve the key CCTNS

goal of facilitating the availability

of real time information across

police stations and between police

stations and higher offices, CAS

would be built as a web

application.

CCTNS application would be purely a web based application. Such applications

are vulnerable to various content level threats like SQL injection, web

defacement, Cross site scripting, Session hijack etc. To defend against such

attacks it is required that Web application firewall should be provisioned.

Suggestion: It is suggested to provision web application firewall along with

Server load balancer to provide adequate security against web threats.

Please refer to the

corrigendum for Server Load

Balancer specifications

238 There is no mention of security and network component for the DR. Kindly

clarify the requirement of SLB, LLB and IPS at DR.This is not required at DR

Site as part of this project

239

132 IIIMaster Service

Agreement

Router Port Requirements:

(iii) Packet Forwarding Speed-

Minimum 60 Kbps

The packet forwarding speed is measured in packet per second or pps.

We request you to correct it to 60kpps

Please refer to the

corrigendum

240


Agreement

Software features:

(vi) Flash min 128 MB

Flash requirements differ from one manufacturer to other. We request you to

add "For the bidder who’s router does not match the Flash memory

requirement, should ensure to provide adequate memory to accommodate all

OS features required at present or in future."


V, Vol. I of this RFP

241


Agreement

C. Indicative Hardware

Requirements

16-Port Switch 130 nos.

The specs for 16-port switch has not been given in the RFP.

Are the specs for 16-port switch and 24-port switch same?

Please refer to the

Corrigendum

242


Agreement

B. Switch:

(xxiii) L3 Features : Static routes &

RIP

The layer-3 routing functionalities are not required on the switches and hence

we suggest to remove it.

Please refer to the

Corrigendum

243


Agreement

Database Server:-

OS support: Microsoft® Windows

Server 2003 / 2008, Enterprise

Edition / Red Hat® Enterprise

Linux 5 & 4 AP / SUSE® Linux

Enterprise Server 9 / Solaris for

x86

OS Support: Microsoft® Windows Server® 2008 R2, Microsoft® Windows

Server® 2003 R2, Novell SUSE Linux Enterprise Server, Red Hat Enterprise Linux,

Citrix® XenServer™, VMware Infrastructure

Please refer to the

Corrigendum

244


Agreement

Database Server:-:-

RAID controller with RAID 0/1/5

with 256 MB cache

RAID controller with RAID 0/1/5 with 512 MB battery backed write cachePlease refer to the

Corrigendum

245


Agreement

Database Server:-

HDD hot pluggable: 4 x 146 GB

2.5” 10 K RPM HDD or more

HDD hot pluggable: 4 x 146 GB 15K RPM HDD or morePlease refer to the

Corrigendum

246


Agreement

Database Server:-

2 x 4 Gbps Fiber Channel Ports 2 x 8G FC Ports

Please refer to the

Corrigendum

247

105 I

SI shall obtain the five year

product warranty and five year

onsite free service warranty from

OEM on all licensed software,

computer hardware and

peripherals, networking

equipments

and other equipment for

providing warranty support to

Haryana Police.

PLease confirm if OEM would be responsible for Premium/Priority Support for

providing updates , patches , security updates , bug fixes , indemnification for

the entire period of contract for all the locations for the above products as

required in the tender through the web downloads.


of this RFP

248

107 I

Updates/Upgrades/New

releases/New

versions/Patches/Bug fixes: The

SI shall provide from time to time

the Updates/Upgrades/New

releases/New

versions/Patches/Bug fixes of the

software, operating systems, etc.

as required. The SI should provide

free

Updates/Upgrades/New

releases/New

versions/Patches/Bug fixes of the

software and tools to Haryana

Police as and when released by

OEM.

PLease confirm if OEM would be responsible for Premium/Priority Support for

providing updates , patches , security updates , bug fixes , indemnification for

the entire period of contract for all the locations for the above products as

required in the tender through the web downloads.


of this RFP

249

255 ISupport management of virtual

classrooms (e.g. WebEx, AT&T

Connect) courses and classes Please confirm if Virtual Classrooms are required.


Vol.I of this RFP

250

177 I

Minimum 4x Quad core processor

with 2.1GHz or above with

1066Mhz FSB /

2000 MT /s expandable to 4

physical processor with min 4 MB

L3 cache per

processor

Please confirm if minimum 2x Quad core processor are required which should

be expandable to 4 physical processors.

Please refer to the

Corrigendum

251

196 I

Should support industry wide

operating systems.

Please confirm if the requirement is to have a portal that interoperates with

multiple industry wide Operating Systems.

This is to be in compliance

with atleast the two

Technology Stacks

mentinoed in the RFP. Please


252

232 I


web servers.

Please confirm if the requirement is tohave a portal that interoperates with

multiple industry wide Web Servers.



Technology Stacks



253

232 I


database management systems.

Please confirm if the requirement is tohave a portal that interoperates with

multiple industry wide Database Management Systems.



Technology Stacks



254

232 I

Data Modeller Environment:

Universe builder: System should

have a tool to model, design and

build the middleware between the

database and the end user,

developing the proper key

indicators and dimensions in

order to analyse the information a

generate reports.

Kindly change it to: System should have atool to design and build the multi-

dimension model between the database and the end user, developing the

proper key indicators and dimensions in order toanalyse the information a

generate reports.

The specifications mentioned

are in line with the guidelines

of NCRB, hence cannot be

changed

255

233 I

System should be able to build

reports through a web-based

multiplatform IDE tool which

allows interacting with the

software’s content and

applications. To log in, one must

only need a browser and site

address or URL. Then, the server

simply validates the user ID and

Password.

Kindly change it to: System should be able to build web-based which allows

interacting with the software’s content and applications. To log in, one must

only need a browser and site addressor URL. Then, the server simply validates

the user ID and Password.




changed

256

232 I

System should gather information

from multiple data sources into

one report without central data

warehouse.

Kindly Change it to:System should be ableto gather information from multiple

data sources into one report with or without central data warehouse.




changed

257

221 I

System should have a drill-down

action that allows performing

analysis of tasks by exploring the

data from high-level view

(aggregate data) to low-level view

(detailed/transactional data),

moving through the different

dimensions within the universe.

Kindly change it to: System should have adrill-down action that allows

performing analysis of tasks by exploring the data from high-level view

(aggregate data) to low-level view (detailed/transactional data), moving

through the different dimensionswithin the multi-dimensional model




changed

258

255 I

System should allow different

types of document formats

(Crystal Reports, Web Intelligence,

Excel, PDF, etc). System should

provide a number of ways to

incorporate structured or

unstructured external data. If data

comes from excel or PDF

document, it can be store in the

repository. System should have an

architecture that allows the user

to merge corporate data with

external data and display via one

report or chart. System should

also allow storing external data in

a spreadsheet, which can be used

in Web Intelligence and Crystal

Report Documents.

Kindly change it to: System should allow different types of document formats

(Excel, PDF, word, notepad etc). System should provide a number of ways to

incorporate structured or unstructured external data. If data comes from excel

or PDF document, it can be store in the repository. System should have an

architecture that allows the user to merge corporate data with external data

and display via one report or chart. System should also allow storing external

data in aspreadsheet, which can be used by proposed reporting tools




changed

259

177 I

System should be able to

evaluate the regularity of a user in

terms of using email service by

calculating average time between

two consecutive logins and

number of mails read/ written/

replied between the respective

consecutive logins. System should

categorise users based on their

frequency of using email service

as Regular, Irregular and Rare

User

These functionalities pertains to the Enterprise Management tool. Kindly

movethem to the functional requirenments required under the EMS tool.



260

172 I

The database should be highly

available with every processing

node providing full view of data.

This means, in case of failure of

one server, each remaining server

in the cluster should provide full

access to all data at any point in

time.

Kindly Change to : The database should behighly available and in case of failure

of one server, the other server in the cluster should provide full access to all

data.


V, Vol.I of this RFP

261

17 II Request you to relook at this clause and allow consortium in case a government

owned company with prior experience required is front ending.


Vol.II of this RFP

262

17 II As this is an opportunity where deployment CAS (central) is to be done and

does not involve much coding, the criterion should be relaxed to ensure wider

participation and CMMi 3 Company companies should be allowed.


Vol.II of this RFP

263

179 I Section 8

Cache :The storage array shall be

configured with at least 8 GB

cache scalable to min 16 GB

mirrored across two storage

controllers for disk I/O operations.

Change Requested :The storage array shall be configured with at least 8 GB

cache scalable to min 16 GB mirrored/protected across two storage controllers

for disk I/O operations. Reason : Different vendors use different technologies

to protect the data in the cache. One of the way is mirroring. Other

technologies of protecting data are NVRAM log mirroring. Hence, instead of

only mentioning mirroring as the protection technology, request to allow

different protection methodologies to participate




changed

Consortiums are not allowed The

bidder must have been assessed

and must possess a valid




for atleast a period of one year


264

180 I Section 8

SAN Specifications : Storage

subsystem shall support 146GB,

300GB 15K RPM disks and 400GB

or higher 10 K RPM Fiber channel

drives & 750GB, 1TB SATA or

higher SATA / equivalent drives in

the same device array

change Requested :Storage subsystem shall support 300GB 15K RPM disks and

400GB or higher 15 K RPM Fiber channel drives & 750GB, 1TB SATA or higher

SATA / equivalent drives in the same device array Reason : 146GB FC drives and

10K RPM drives are obselete now and are not available with all the disk

vendors. Hence request to remove the support of 146GB FC drives and change

10K RPM drives to 15K RPM drives

Please refer to the

corrigendum

265

180 I Section 8 Replication to the DR Site As per the requirements, 2 storage boxes are required, one per Primary and DR

site. But the storage replication license has not been asked in the tender.

Request to specify the requirement of storage based replication license for the

entire maximum supported capacity of the storage array

SI is required to propose

over and above the Bill of

Material specified in RFP for

successful implementation of

the project.

266

139 I Section 8Location of Primary and the DR

site

The tender specifies that the RPO has to be zero. Please spcify the location of

primary and the DR site. The storage based replication can deliver zero RPO

only when the two sites are not more than 100 kms apart. If the distance

between the two sites are more than 100 kms, then zero RPO cannot be

achieved through storage based replication.

Alternate method is to go with host based replication, but that will cause a lot

of CPU and memory overhead on the production servers and is not a robust

solution. Hence it is advisable to go with storage based replication. Request to

mention the location of the primary and the DR site and if the distance between

the 2 sites is more than 100 kms, then request to change the RPO value to be

greater than zero

Please refer to the

corrigendum

267

180 I Section 8 NAS functionality

The storage be configured with SAN as well as NAS protocols so that the NAS

functionality can also be used when required. The NAS can be provisioned

natively or through external appliance. If an external appliance is required, the

NAS appliance should be configured in high availability mode with automatic

failover capability.

Please refer to the

corrigendum

268

180 I Section 8 Snapshots

The storage shall have the ability to create instant, online and consistent point-

in-time images of the data including databases so that these images can be

used as online backups for instant restores. The system should be able to keep

at least 14 (twice a day) copies of these images per LUN/volume online for at

least one week on the storage for restores, if required, without affecting the

performance of the system.

If the storage uses a a Copy-On-Write method to create Snapshot copies that

affects the performance of the storage then atleast double the usable capacity

stated above needs to be supplied to prevent any performance impact on the

production storage.

The system should have the ability to create these images and restore these

images in seconds regardless of the data size. Any software required to take

such online, application consistent images including that for databases should

form part of the offered solution.

Please refer to the

corrigendum

269

180 I Section 8 Clones

The storage shall also provide functionality of creation of copy of volumes/LUNs

(clones), ideally without requiring any space. This is for use in development

environment, for running reports and for DR drills. The storage should be

configured with adequate capacity with high capacity FC drives to create

minimum of 3 clones (in addition to the primary capacity requirement). The

clones should be able to mountable to the host for I/O access simultaneously.

Please refer to the

corrigendum

270

180 I Section 8 Compliance Ready

The storage should offer functionality (inband or through an appliance) for

100% tamperproof and legally presentable data as required for legal, financial

and compliance data.

The data shall be stored in a manner such that even the system administrator

should not be allowed to change or delete the data or the filesystem.

Any additional hardware or software that is required for the same shall be

supplied in NSPOF mode for full system supported capacity.

Please refer to the

corrigendum

271

17 II

2.4 Pre-Qualification

Criteria/9. The Bidder

shall satisfy all of the

criteria below/iv.

The Bidder must have a proven

track record of providing a

successful ‘Turnkey

Solution’ for at least five (5) IT-

projects1 in last 5 years as on 31st

March 2010. At

least one of the 5 quoted projects

should be an integrated turnkey

project of a value of not less than

Rs. 10 Crores or above in India

including setting up and

configuring the hardware

(Servers, Desktop, Network

Clients) and implementing

software solution including

Operating Systems, Infrastructure

Management Software, RDBMS,

establishment of LAN / WAN

including Firewalls, IPS, PKI, etc.

and providing life cycle support.

Bidder must provide as a

Request you to moderate as below:

• for at least Three (3) IT-projects1 in last 5 years as on 31st March 2010

• At least one of the 3 quoted projects should be an integrated turnkey project

of a value of not less than Rs. 10 Crores or above in India.

Rational:

3 projects gives sufficient experience to a vender to do your projects. Also this

will broader base participation of various credible vender.


Vol.II of this RFP

272

18 II

2.4 Pre-Qualification

Criteria/9. The Bidder

shall satisfy all of the

criteria below/iv.


track record of implementing at

least two (2) e-

Governance projects2 summing

up to a value of << Rs. 10 Crores

or above in

last 2 years as on 31st March

2010. Bidder must provide as a

supporting

documentary proof in form of

work orders confirming year and

Area of activity,

value of services to be delivered

for each of the two projects,

Completion2 /

Partial Completion Certificate

from Client confirming year and

value of Bidder’s

scope of work, scope of work

completed by the Bidder and its

value along with



The Bidder must have a proven track record of implementing at least two (2) e-

Governance projects or any Govt. project summing up to a value of << Rs. 10

Crores or above in

Last 5 years as on 31st March 2010..

Rational: 2 year is very shprt period. Most of the RFP are asking experience in

last 5 years as you have also asked in Sr no 2. So keeping symmetry and again

getting wider participation. Please make it 2 years as 5 years as of31st March

2011.


Vol.II of this RFP

273

21 II

2.6 Technical

Evaluation Scoring

Matrix/A1/System

Integration



for turnkey

projects in India in the last 5 years

for a project value of more than

25 Crores

each, involving at least 50+

locations and 1000+ users and the

following:

Max. Score : 20


Max 3 Citations showcasing experience as system integrator for turnkey

projects in India in the last 5 years for a project value of more than 25 Crores

Each, involving at least 50+ locations and 1000+ users. Partial sign off of the

large project with similar complexity should also be treated equally and should

be given equal marks.

Max score : 12

Balance mark should be adjusted to technical score.

Rational: 3 projects gives sufficient experience to a vender to do your projects.

Also this will broader base participation of various credible vender.

. More weight age should be given to technical solution than the references.

This will bring the entire participant at one platform. This will stop the

participant to score more by providing more references and compromise

technical solution. This will lead the Govt. to pay extra money to the vender not

for solution but for references.

Please refer Corrigendum

274

21 II

2.6 Technical

Evaluation Scoring

Matrix/A2/Application

development/

deployment in Police

domain



deployments of

software application in Police

domain in the last 5 years

Following parameters will be

examined for evaluation:

project

project (Completed / on-going)


Max 2 Citations showcasing experience of successful deployments of

Software application in Police domain in the last 5 years.

Rational:

This is because there can only few company’s who have worked in police

domain and they also have very limited engagement. So it is suggested to make

it 2 client citation instead of 5

Please refer section 2.6, Vol.

II of this RFP

275

22 II

2.6 Technical

Evaluation Scoring

Matrix/A3/Application

development/

deployment in Police

domain


experience in Provisioning of Data

Centre

services (establishment / lease)

with Minimum value 3 Crores

from Data

Centre component involving at

least Site Preparation, Creation of

physical

environment, Procurement,

deployment and commissioning of

IT

Infrastructure, establishing data

security, technical support etc. in

last 5 years. Following parameters

will be examined for evaluation:

• Stage of commissioning of the

Data Centre (Completed / on-

going)


supporting documentary proof in

form of work

Request for Moderate :

Max 2 Citations showcasing experience in Provisioning of Data Centre services

(establishment / lease) with Minimum value 3 Crores from Data Centre

component involving at least Site Preparation, Creation of physical

environment, Procurement, deployment and commissioning of IT

infrastructure, establishing data security, technical support etc. in last 5 years.

For defining the value of Rs 3cr. Self declaration certificate from authorized

signatory should also be considered in case exact value of the datacenter in not

given in the purchase order but it is part of the project.

Rational: 3 projects give sufficient experience to a vender to do your projects.

Also this will give wider participation of various credible vender.


II of this RFP

276

34 II

Payment terms

/A/Implementation

Phase

1. M1: Advance against

submission of Bank Guarantee 5%

2. M2: Pre – Go Live Readiness1 of

the Pilot Districts 5%

3. M3: Go-Live2 of the Pilot

Districts 5%

4. M4: Pre – Go Live Readiness1

for Phase II 5%

5. M6: Successful integration with

external agencies with successful

transfer of the data for three

months in succession 5%

6. M5: Go-Live2 of the Phase II

10%

M1: Advance against submission of Bank Guarantee 10%

2. M2: Pre – Go Live Readiness1 of the Pilot Districts 10%

3. M3: Go-Live2 of the Pilot Districts 15%

4. M4: Pre – Go Live Readiness1 for Phase II 15%

5. M6: Successful integration with external agencies with

successful transfer of the data for three months in succession

15%

6. M5: Go-Live2 of the Phase II 10%


Vol.II of this RFP

277

34 IIOperations and

Maintenance Phase

Ten half-yearly installments over

Five years from the “Go-Live”

date, each installment being a

maximum of 6.5% of total

contract value depending upon

the quarterly performance level

assessed

on the basis of SLAs defined in this

RFP

Ten half-yearly installments over Five years from the “Go-Live” date, each

installment being a maximum of 2.5% of total contract value depending upon

the quarterly performance level assessed on the basis of SLAs defined in this

RFP


Vol.II of this RFP

278

I


Technical

Specifications, 5.

Server Load Balancer

Quantity- 1nos

Server load balancers are critical components and hence should be deployed in

HA mode to ensure max. uptimes. Hence, it is suggested that Server load

balancers- 2nos should be deployed at SDC for CCTNS application in HA mode.

Also, DR will require the server load balancer for DC/DR failover. Hence the

quantities of serve load balancer is suggested to be revised to 4 nos

Suggestion: Quantity -4 nos , 2 nos for DC and 2 nos for DR

Please refer to the

corrigendum

279

I


Technical

Specifications, 5.


10/100/1000Mbps Ethernet Ports

– minimum 2 ports upgradeable

to 4 ports

Server load balancers should have adequate number of interfaces for

deployment flexibility and also considering that server load balancer will be

segmented and deployed at multiple firewall DMZ

Suggestion: Minimum 6 x 10/100/1000Mbps Ethernet Ports and 2 Fiber Gigabit

ports.

Please refer to the

corrigendum

280

I


Technical

Specifications, 5.


Minimum of 2 Gbps throughput For scalability it is suggested that the Server load Balancer should support

future upgrade to 4Gbps throughput handling capacity.

Suggestion: Minimum 2Gbps throughput and should be upgradeable to 4Gbps

Please refer to the

corrigendum

281

I


Technical

Specifications, 5.


Memory: Minimum 1 GB 1 Gb memory is not adequate to cater to 4 Gbps of traffic considering that

server load balancer would do content acceleration, caching, compression etc.

Minimum 2 GB memory is required to handle 4-5 million concurrent

connections seen at 3-4 Gbps traffic

Suggestion: Minimum memory :2 GB upgradeable to 4 GB

Please refer to the

corrigendum

282

I


Technical

Specifications, 5.


Minimum of 4000 SSL connections

scalable to 7500 SSL connections

For scalability it is suggested that the Server load Balancer should support

future upgrade to 10000 SSL connection per sec

Suggestion: Minimum of 4000 SSL connections scalable to 10000 SSL

connection per sec

Please refer to the

corrigendum

283

I


Technical

Specifications, 5.


There is no mention of simultaneous/concurrent sessions handling capacity of

the server load balancer. It is suggested that the server load balancer should

have capacity to handle minimum 5 million concurrent session.

Suggestion: Server load balancer should support minimum 5 Million concurrent

sessions.

Please refer to the

corrigendum

284

I


Technical

Specifications, 5.


Load Balancing Applications Please clarify for deployment flexibility and scalability Global server load

balancing should be supported in same device? The server load balancer is

suggested to have inbuilt global load balancing feature for future disaster

recovery integration with SDC

Suggestion: Inbuilt Global load balancing supporting DNS, http, RTSP

redirection, route injection, Global triangulation mechanism

Please refer to the

corrigendum

285

I


Technical

Specifications, 5.




allocation

Please clarify for deployment flexibility and scalability Server load balancer

should support multiple segment?

Suggestion: Should support up to 6 Gigabit segmentsPlease refer to the

corrigendum

286

I


Technical

Specifications, 5. Link

Load Balancer

Quantity There is no mention of quantities for Link load balancer. Please clarify

Suggestion: Link load balancer will be required at both DC and DR. It is

suggested that LLB quantity should be 4 nos Please refer to the

corrigendum

287

I


Technical


Load Balancer

Minimum 2 x 10/100/1000Mbps

Ethernet Ports & scalable to 4

ports

Link load balancers should have adequate number of interfaces for deployment

flexibility

Suggestion: Link Load Balancer should have 6 x 10/100/1000 Mbps copper

ports and 2 GBIC slots

Please refer to the

corrigendum

288

I


Technical


Load Balancer

Minimum memory 1 GB Link load balancers should have adequate memory to handle the growth in

terms of number of users/ throughput

Suggestion: Link Load Balancer should have minimum 2GB RAM Please refer to the

corrigendum

289

I


Technical


Load Balancer

There is no mention of simultaneous/concurrent sessions handling capacity of

the link load balancer. It is suggested that the link load balancer should have

capacity to handle minimum 2 million concurrent session.

Suggestion: Link Load Balancer support for 2M Concurrent sessionPlease refer to the

corrigendum

290

I


Technical


Load Balancer

Minimum of 2 Gbps throughput Please clarify that 2 Gbps throughput is required on link load balancer. As per

SDC architecture, devices should be capable to handle the growth in terms of

number of users/ throughput. The link load balancer should provide enough

scalability to support the increase load of data center with existing device to

protect the investment.

Suggestion: Link Load Balancer should provide minimum 200 Mbps throughput

and should have a provision to be upgraded to 4 Gbps L7 throughput without

changing the hardware.

Please refer to the

corrigendum

291

I


Technical


Load Balancer

Minimum of 1 Gbps SSL

throughput

Please clarify SSL throughput is required on Link load Balancer. Server load

balancer is used for SSL acceleration and it has been asked in Server load

Balancer specifications. Link load balancer is used for ISP load balancing and

deployed on perimeter of network.

Suggestion: It is suggested this requirement need to be deleted

Please refer to the

corrigendum

292

I


Technical


Load Balancer

Minimum of 4000 SSL connections

scalable to 7500 SSL connections

Please clarify SSL Connection is required on Link load Balancer. Server load

balancer is used for SSL acceleration and it has been asked in Server load

Balancer specifications. Link load balancer is used for ISP load balancing and

deployed on perimeter of network.

Suggestion: It is suggested this requirement need to be deleted Please refer to the

corrigendum

293

I


Technical


Load Balancer

Supports Active-Active and Active-

Standby Redundancy

Please clarify Active-Active support is required on Link load Balancer. Link load

balancer is used for ISP load balancing and deployed on perimeter of network. It

works in routed mode with active/backup redundancy. whereas Server load

balancer works in active-active or active-backup.


Please refer to the

corrigendum

294

I


Technical


Load Balancer



allocation

Please clarify Segmentation/Virtualization support is required on Link load

Balancer. Server load balancer is used for to connect multiple segments and it

has been asked in Server load Balancer specifications. Link load balancer is used

for ISP load balancing and deployed on perimeter of network.


Please refer to the

corrigendum

295

II

Prequalification

Criteria Clause No. 2.4

(Point No. 2)

Consortium are not allowed.

The Bidder can be an individual organization or a consortium of

companies/firms/ corporations. In case of a consortium, the number of

consortium partner should be limited 3 (three) including the Lead bidder. “Lead

Partner” shall necessarily be the Systems Integrator (SI) and shall be responsible

for implementing the whole project as per the Scope of Work


Vol.II of this RFP

296

II

Prequalification


(Point No. 9 iv)


track record of providing a

successful ‘Turnkey Solution’ for

at least five (5) IT-projects n last 5

years as on 31st March 2010. At

least one of the 5 quoted projects

should be an integrated turnkey

project of a value of not less than

Rs. 10 Crores or above in India

including setting up and

configuring the hardware

(Servers, Desktop, Network

Clients) and Implementing s/w

solution including Operating

Systems, Infrastructure

Management Software, RDBMS,

establishment of LAN / WAN

including Firewalls, IPS, PKI, etc.

and providing life cycle support.



form of work orders confirming

The Bidder (Lead Partner in case of consortium) must have a proven track

record of providing a successful ‘Turnkey Solution’ for at least five (5) IT

–Projects. At least one of the 5 quoted projects should be an integrated turnkey

project of a value of 6 Crores or above in India or Globally including setting up

and configuring the hardware (Servers, Desktop, Network Clients) and

implementing Software Solution including Operating Systems, IMS, RDBMS,

establishment of LAN/WAN including Firewalls, IPS, PKI, etc and providing life

cycle support.


Vol.II of this RFP

297

II

Prequalification


(Point No. 9 v)


track record of implementing at

least two (2) e-Governance

projects summing upto a value of

<< Rs. 10 Crores or above in last 2

years as on 31st March 2010.



form of work orders confirming

year and Area of activity, value of

services to be delivered for each

of the two projects, Completion /

Partial Completion Certificate

from Client confirming year and

value of Bidder’s scope of work,

scope of work completed by the

Bidder and its value along with


The Bidder (Lead Partner in case of consortium) must have a proven track

record of implementing at least two (2) e-Governance projects summing to a

value of 3 Crores or above


Vol.II of this RFP

298

Prequalification


(Point No. 9 vii)

The bidder must have been

assessed and must possess a valid




for atleast a period of one year


bid.

The bidder (application software partner in case of consortium) must have a

valid SEI CMMi level 3 or above certification at the time of submission of the

bid.


Vol.II of this RFP

299

72 I Clause No 5.4.8

Data Digitization and data

migration

Can the data migration be done off site

Data Digitization and Data

Migration exercise is to be

carried out from respective

office locations. In case of

distributed databases, the

responsibility of collating

data from distributed

location lies with SI. Please

refer RFP for more details.

300

234 I Clause No. 19

Command & dispatch We understand that a few cities of Haryana already have CADS in place. Is the SI

also going to integrate these cities with the new system or the CAD already

implemented will be replaced.

Please refer to section 5,

Vol.I of this RFP

301

240 I Clause No.20

GIS What is the scale of the map to be prepared. Please give the extent / areas of

the cities for which the map is to be prepared. Who will supply the satellite

images for the map preparation.Please refer Corrigendum

302250 I Clause No.21, S.No.2

GPS- The GPS should be able to

help track......

Please specify, how is this envisaged to be carried out.Please refer Corrigendum

303

250 I Clause No.21, S.No.4

GPS – The GPS should be able to

quickly transmit via satellite …...

Please specify, how is this envisaged to be carried out.


304

18 II Clause No. 2.4/9/vii

The bidder must be assessed and

must possess a valid CMMi L5

Certificate

Moderate to CMMi L3Please refer section 2.4,

Vol.II of this RFP

305

27 I

5.2.1

Investigation Module

Audio/ Visual Tools for taking

witness statements - CCTV

Cameras/DVR at Interview Rooms

for each Police Station

Quality Evidence Bags for

collection of evidences

Supply of CCTV Cameras/DVR are in the scope of SI ?

Only Quality Evidence bags need to supply or with required tools?

Supply of CCTV Cameras/

DVR and the Quality

Evidence bags are not in the

scope of SI under this RFP

306

28 I

5.2.1

Third Eye Module

SMS Gateway Whether Haryana Police is having any SMS gateway right now or its part of SI

scope? Bidders are required to

provide commercial quote

for providing SMS gateway

with the Commercial Bid.

However, this will not be

used for commercial

evaluation.

307 Data Migration - at what level - SI/SDA/Both?This query is not clear and


308

Section 5.3 Table (S #

10, 16, 25)

Based on schedule provided we understand that Data Migration of History Data

should happen first, then Active data for Pilot states (in Phase I) and then Active

data for all the states (in Phase II) happen next - using the same data migration

package? Is it correct?

Entire Data digitization and

Data Migration exercise is

required to be successfully

completed before Pilot Go-

Live. Please refer RFP for

more details

309

Lateral Scope

Please confirm the below Data Migration scope:

Sources: Data from CIPA, CMS , CCIS , FACTS , PBS , CIS , PMS , DCR , GIS , ALS ,

CIMS , As Is HRMS

Targets: CCTNS , To be HRMS

Out of Scope sources: CPMS , SVS , Web Portal , BMS , IMCS , CFMS , Return

Writer , CRO , Talash , MCSS , CIA , ADSIS , LIMS , TCS , MVCS , MHA , GoI


Vol.I of this RFP

310

"Scope of Data

Migration" vs "E.

Existing Legacy

Systems

In Scope of Data Migration, it is mentioned that:

"Police Units also captures data relating to crime and criminals in RW and CRO

software deployed with Haryana Police. SI would be responsible for developing

data migration utility and migrating

data of approximately 3000 cases from existing system to the new system."

In E. Existing Legacy Systems, For RW and CRO it is mentioned that:

"Data from this application would not be migrated or digitized and would be

replaced by “Periodic Crime and Law and Order Reports and Review Dashboard

Service” module of CCTNS."

Please clear the data migration scope related to RW & CRO.

Please refer the

Corrigendum

311

Longitudinal ScopePlease confirm the below data migration process scope:

Requirements Analysis, Design (Data Modeling by Application Team),

Development, Unit Testing, Integration System Testing, Regression Testing, UAT

support, Implementation, Warranty, Knowledge Transition.


Vol.I of this RFP

312

Section 5.4.8 first

paragraph

What does "closing or migration of open transactions" mean? Can you please

elaborate migration scope here?

Closing of the open

transactions: Department

shall provide the necessary

inputs to SI for SI to close the

open transactions and

further successfully

migrating the data of closed

transaction. Please refer to

the RFP for more details

313

Section 5.4.8 second

paragraph

"SI shall be preceded by an appropriate data migration need assessment

including data quality assessment." Are you expecting rigorous data cleansing or

basic data cleansing?


Vol.I of this RFP

314 Additional Guidelines

for Data Migration.

Point 5

Does customer prefer to use Data Quality tools for Data Cleansing?Please refer section 5.4.8,

Vol.I of this RFP

315

Scope related

Our understanding is Data Migration Utility will be implemented for historical

data (of CAS-Central) first, then in 2 police stations (of CAS-State) in Phase I and

then remaining 37 police stations (of CAS-State) in next phases. Please confirm.Please refer section 5.4.8,

Vol.I of this RFP

316 What is the data migration window to be considered?

Bidder to plan in such a way

that entire data migration

and data digitization exercise

is successfully completed

before Pilot Go-Live without

impacting the daily business

operations of Police. Please


317 What is the data size of the source to be migrated for both Active and

Archive/History data? CIPA application at each








details

318 Are there any business critical deadlines for completing the migration? Please refer section 6, Vol.I

of this RFP319 Please mention the number of schemas present in the Source and the Target

databases.


Vol.I of this RFP320 Do we have any inputs regarding the transaction volumes in the application?

CIPA application at each








details

321

45 I Section 5.4

Procurement, Deployment and

Commissioning of IT infra-

structure at the Data Center and

Disaster Recovery Center

including the necessary hardware,

software and other networking

components Data migration and

Digitization of Historical Data

Where would the DC and DR be located?Please refer section 5.4.7,

Vol. I of this RFP

322

109 I Section 5.5

SI shall provide user support in

case of technical difficulties in use

of the software, answering

procedural questions, providing

recovery and backup information,

and any other requirement that

may be incidental/ancillary to the

complete usage of the application.

Backup life cycle has not been mentioned. Is there any predefined Backup

policy available?

It is in the scope of SI for

defining the backup policy.


details.

323

SLA

Time duration for each level of Incident ticket has not been mentioned.This query is not clear and


324

Section 5.4.1

The SI would setup an online

repository on PMIS /

Configuration Management Tool

for providing centralized access to

all project documents including

manuals and other materials. The

online repository would be

maintained by the SI throughout

the engagement period. The SI

should ensure that the repository

is built on appropriate security

features such as role- and

necessity based access to

documents.

Is this repository different from the one which is mentioned in page 22Please refer section 4, Vol. I

of this RFP

325

33 II Section 4.2 Liquidated Damages

Request that Liquidated Damages shall be levied only for delays that are solely

and entirely attributable to Bidder and maximum value of liquidated Damages

shall not exceed 5% of the value of delayed/ undelivered services.Please refer section 4.2,

Vol.II of this RFP

326

72 II Section 8 (A) Non-Disclosure Agreement

Request to insert further standard exclusions to Confidential Information as

follows:

(d) Is obtained from another source without restriction; or

(e) Is required to be provided under any law, or process of law duly executed.

Please refer Annexure -Other

Formats (A), Non-Disclosure

Agreement, Vol.II of this RFP

327

79 II Section 8 (D) Earnest Money Deposit

The standard bank clause is missing in the EMD Format. Request to insert the

following provision towards the end of the format:

Notwithstanding anything contained hereinabove:

a) Our liability under this Bank Guarantee shall not exceed and is restricted to

Rs._______________ (Rupees _______________________________ only)

b) This Guarantee shall remain in force up to and including _________

(including claim period of three months)

c) Unless the demand/claim under this guarantee is served upon us in writing

before _________ all the rights of Government under this guarantee shall stand

automatically forfeited and we shall be relieved and discharged from all

liabilities mentioned hereinabove.

Please refer Annexure -

Other Formats (D), Earnest

Money Deposit, Vol.II of this

RFP

328

15 III Section 2.7.4 Final Testing and certification

Request to insert a provision for deemed acceptance of deliverables as follows:

Notwithstanding the foregoing sentence, a deliverable shall be treated as

accepted by Client if the Client (a) fails to provide the list of non conformities

within two (2) weeks of delivery, (b) fails to notify the acceptance of the

deliverables in terms of this clause within the period of two (2) weeks from

delivery, or (c) starts using the deliverable in a live production environment

(other than as part of agreed review and acceptance testing procedure, such as

UAT).


Vol.III of this RFP

329

23 III Section 2.15.3 (a) Tax

Request that System integrator shall not be liable for payment of service tax

and value added taxes and such taxes shall be borne at actuals by Client.Please refer section 2.15.3

(a), Vol.III of this RFP

330

24 III Section 2.16.1 (a) (i) Material Breach

Request to provide upto thirty (30) days notice to System integrator for curing

Material Breach.Please refer section 2.16.1

(a) (i), Vol.III of this RFP

33124 III Section 2.17.1 Indemnification

Request to make this provision mutually applicable. Please refer section 2.17.1,

Vol.III of this RFP

332

30 III Section 2.19 (e) Confidentiality

Request to insert a further exclusion to Confidential information as follows:

• Information which is in the possession of, or was known to, the receiving

party prior to its receipt, without an obligation to maintain confidentiality.

Further, the confidentiality obligations of receiving party herein shall survive the

termination of this Agreement for a period of two (2) years.

Please refer section 2.19 (e),

Vol.III of this RFP

333

30 III Section 2.20 Audit, Access and Reporting

Request that such access for audit shall be allowed upon reasonable advance

written notice to System Integrator and upon compliance with the security and

confidentiality requirements of System integrator, while accessing the

premises/ facilities of System Integrator.


Vol.III of this RFP

334

31 III Section 2.21.3 Bespoke Development

Request to modify the provision as follows:

The IPR rights for any bespoke development done specifically and exclusively

for Client by System Integrator during the implementation of the project,

subject to System Integrator’s pre-existing work and Third party IPR, will lie with

CLIENT.


Vol.III of this RFP

33533 III Section 2.22.1 Personnel non-solicitation

Request to provide a time limit for such restriction. Eg. 2 years from termination

of the Agreement.


Vol.III of this RFP336

33 III Section 2.22.4 Assignment

Request that neither party shall assign the Agreement to a third party without

the prior written consent of the other party.Please refer section 2.21.4,

Vol.III of this RFP

337

36 III Section 2.23 (b) Dispute Resolution

Request that unresolved dispute shall be referred for arbitration to a Board of

Arbitration. This Board will be constituted prior to the commencement of the

arbitration and will comprise of two arbitrators and an umpire. System

Integrator and the Client will each nominate an arbitrator to the Board and

these arbitrators will appoint the umpire. Such Arbitration shall be governed by

the provisions of the Arbitration and Conciliation Act 1996.

Please refer section 2.23(b),

Vol.III of this RFP

338

57 III Section 4.2 (d) Availability

Request that the time lost due to any of the following reasons shall be taken

into account while calculating the availability/ uptime requirement: (a) Time lost

due to power or environmental failures; (b) Time taken to recover the system

because of power or environmental failures; (c) Time lost due to damage or

malfunction in the system or any units thereof due to causes attributable to

Client such as attachment of additional devices, making alteration to the

system, maintenance of the system, etc. without System Integrator’s consent

and/ or failure to maintain the site as required by the System Integrator; (d)

Time taken for scheduled maintenance/ troubleshooting either for preventive

purposes or improvement in function or other purposes; (e) Time taken for

reconfiguration or other planned downtime situations; (f) Scheduled shutdowns

as required by Client; (System Integrator may also request Client for a

shutdown for maintenance purpose, which request will not be denied

unreasonably by Client); (g) Time taken for booting the system (h) Time lost due

to unavailability of links.

Please refer section 4.2 (d),

Vol.III of this RFP

339

86 III Section 4.9Violations and Associated

Penalties

Request that the maximum/ overall cumulative penalty levied under this

Agreement shall not exceed 1% of the Contract Value.Please refer section 4.9,

Vol.III of this RFP

340

III Additional Clause

The following provision is not appearing in the RFP document and is integral to

the Agreement. Request to insert the following provision into the RFP:

Limitation of Liability

Neither party shall be liable to the other for any special, indirect, incidental,

consequential (including loss of profit or revenue), exemplary or punitive

damages whether in contract, tort or other theories of law, even if such party

has been advised of the possibility of such damages.

The total cumulative liability of either party arising from or relating to this

Agreement shall not exceed the total amount paid to System Integrator by the

Client under that applicable work that gives rise to such liability (as of the date

the liability arose).


341

68/1

38/1

39/1

72

I Section 5.4.7

Page # 68 - Haryana Police may

consider a data loss of maximum

(0.5) half hour in case of natural

disaster.

Page # 172 -It should provide

automated disaster recovery

solution to maintain transaction

consistency, providing an option

of zero data loss where required

Page # 138 - RTO shall be less than

or equal to six (6) hours.

Page #139 - RPO (zero data loss in

case of failure of Primary DC)

should be zero minutes

Please clarify on RTO and RPO requirements as different values are mentioned

in RFP.


342

349 I

The proposed State Data Centre

shall also have a mirror Disaster

Recovery Site to host all set of

applications deployed as such at

the Haryana State Data Centre.

Does this mean 1:1 SDC :DRS? Kindly clarify.

Please refer to the

corrigendum

343

107/

128I

Page # 107 - Business hours in

Haryana Police will be from 0700

hours to 2300 hours from (Mon-

Sat)

Page # 128 - The business hours

are 8:30AM to 4:30PM on all

working days (Mon-Sat)

Please clarify on business hours.

Please refer to the

corrigendum

344

120 I

Annexure I

CAS (State) Solution - Stack 1

Can SI suggest changes/modifications to technology stack specified in RFP for

successful implementation?

Components mentioned in

the Technology Stack have to

be complied with, however

technical specifications of

the components can be over

an above what is mentioned

in the Indicative Technical

Specifications. Please refer

the RFP for more details

345

211 I

System should be able to record

the following details of the

person, as proposed by the

Planning Commission,

Government of India :

- Finger Prints

- IRIS

- Facial Maps

Does SI need to procure biometric solution to meet this requirement and

include in proposed BoM?It is clarified that the system

should have functionality of

capturing personal

particulars of an individual

including biometrics based

on the standards defined by

Planning Commission, GoI. SI

is not require to procure any

specific tools/ solution for

this requirement

346

53 I

Section 5.4.2.3

The solution shall support

advanced user authentication

mechanisms including Digital

Certificates and biometric

authentication.

How many users are in scope for digital certificates provisioning and biometric

authentication?

Biometric authentication has

not been envisioned in this

project. However, bidders

are required to quote the

prices for Digital Certificates

for 500 users. Haryana Police

may decide to go ahead

implementating Digital

Certificates for other aspects

of the project in near future

347

77 I

Section 5.4.8

Data digitization exercise shall

involve data entry of manual

records, in both English and Hindi

language

SI understands that whatever data available in whichever language(Hindi or

English) will be digitized accordingly i.e. data available in Hindi will be digitized

only in Hindi. Please confirm.

Data to be digitized available

in whichever language

(Hindi/ English) will be

digitized in both Hindi and

English. Please refer RFP for

more details

348

23 I Section 4

The SDA shall build CAS (State)

with interfaces in English and

Hindi; and also build CAS (State) in

such a way that it can be

configured for interfaces in other

local languages at the State level

by the State SIs. It is the

responsibility of the SI to

customize CAS (State) for

development of local language

interfaces.

SI understands that scope of this RFP includes Hindi and English as languages.

Please confirm if there is any other local language support needed, if yes, then

which is that language?

Please refer Section 5.2.3,

Key Configuration

Requirements, Vol.I of this

RFP

349

211 I

Should support Real-time exact

and relaxed matches of

fingerprints from the master

database using live scan

fingerprints or the latest prints

collected from the scene of crime.

Please clarify as whether matching based on IRIS and Facial maps is also

required or not, in addition to fingerprints as per RFP. Proposed application to be

customized/ developed

should support all

biometrics. Please refer RFP

for more details

350

25

Section 5.1.1

Pilot rollout

Does SI need to procure entire centralized infrastructure as part of pilot/phase1

implementation? Please refer "Successful

Implementation/ Go_live"

under Glossary of Terms for

this RFP

351

15

Section 3.3

External Departments of the State

such as Jails, Courts, Passport

Office, Transport Department and

Hospitals etc.

Please provide exhaustive list of external departments to be interfaced and

integrated in scope of this RFP.The exhaustive list shall be

shared with the selected

bidder

352

15

Section 3.3

Non-Government/Private sector

organizations

Please elaborate on these organizations The exhaustive list shall be

shared with the selected

bidder353

33

Section 5.2.2

All the proposed applications

would be able to function in an

offline mode and on availability of

connectivity, data would

automatically replicate with the

central repository in State Data

Centre.

To meet offline(local) needs, SI would include required infrastructure as part of

proposed BoM, as its not explicitly mentioned in indicative BoM Please refer Annexure I, Vol.

I of this RFP for Offline

Solution details. However

bidder is free to propose the

required infrastructure to

successfully implement the

project

354

206

Pt.38

System should allow the user to

capture Finger Print and Retina

Scan for accused in FIR

Finger prints and Retina to be captured for accused only or all other people too

involved e.g. - witnesses, suspects etc. Please clarify.Please refer Annexure VI, 3.

38, Vol. I of this RFP

355

212 Pt.59


record and print witness

statements

Does SI need to procure H/W to record statements as specified in RFP? If yes,

then whether it includes audio/video/both. Please clarify.Hardware to record the

statements as specified in

RFP shall be provided by

State. Please refer RFP for

more details

356

212 Pt.61

System should provide for an alert

to the user in cases where

accused identity is not known, but

1. Similar case has been

registered, where accused identity

is found to be near description

2. Similar case is registered with

same modus operandi

3. An arrest has been made in

another case with similar accused

description

Please clarify as based on what all parameters this alert mechanism need to be

built.

More details will be shared

with the selected SI.

357

15

I

Section 3.4

The Core application Software

(CAS) is expected to be ready by

<July 2011>.

Is July 2011 the certification date on which SDA will handover the certified

CAS(State) to States? Please confirm.This is an indicative date

provided by NCRB

358

74/341 I HRMS

Page # 74 - SI would be required

to migrate this data into the new

developed HRMS module.

Page #- 341- The SI should

upgrade the existing system with

the functionality suggested by the

Haryana Police and integrate with

CCTNS CAS.

Does SI need to develop new HRMS module or upgrade the existing module? If

SI needs to upgrade the existing module, then CAS (State) Solution - Stack 1

need to accommodate existing HRMS module technology requirements.

Can SI propose its own HRMS module?

Please refer to the

Corrigendum

359

341 IBudget Management

System

State Government has their own

Budget Monitoring System,

department would be using the

same application.

If SI needs to upgrade the existing module, then CAS (State) Solution - Stack 1

need to accommodate existing Budget Management module technology

requirements.


Vol.I of this RFP

360

342 ICentralised File

Monitoring System

System Integrator should

integrate this module on the basis

on the requirements suggested by

Haryana Police.

If SI needs to upgrade the existing module, then CAS (State) Solution - Stack 1

need to accommodate existing CFMS technology requirements. Please refer Annexure VI,

Vol.I of this RFP

361 Total number of Users





at present. Please refer RFP

for more details

362 Total number of Concurrent GIS Users.Please refer to the response

of previous query

363 List of various types of GIS users

All the Police officers directly

involved in Crime

Investigation & Crime

Preventation. Please refer


364 Please provide the details of GIS data present. Please refer Corrigendum365 Is there a document or workflow diagrams that you can share with us for better

understanding & clarity?Please refer Corrigendum

366 Base map, Road Network map and Demographic and other related maps will be

provided by ClientPlease refer Corrigendum

367 Are there any GIS Software and System currently been used.Please refer Corrigendum

368 What is the Current Database been used in CAS(state) Please refer Corrigendum369

249 IAnnexure VII/ Section

20/143

Raster Image Support: The GIS

should use raster images such as

scanned paper maps, satellite

images, photographs and logos to

provide detailed content layers for

the maps.

Raster Images will be provided by client.


370

245 IAnnexure VII/ Section

20/143

Data Creation & Editing: The GIS

should provide many CAD data

creation and editing tools as well

as the ability to edit one’s tabular

data such as values and names.

This means one doesn’t have to

switch between applications. The

GIS should allow making all

changes for maps and data in one

application thus saving time and

effort.

Is it be Desktop or Web Based Editing?


371

241 I

Section 20, S.No.79

The GIS should have a data server

architecture that provides one

with access to all common

geospatial forms, most computer-

aided design formats, and even

simple forms such as text

documents. The data server

architecture should make it

possible to integrate both visually

and for interrogation a broad

range of mostly disparate forms,

thus bringing to one view all the

data needed to make sound

business decisions.

Is it support for common geospatial data formats(.shp,mdb,pgdb, etc)


372

242 I

Section 20, S.No.87

The GIS should provide powerful

linear referencing and analysis

capabilities (including routing and

dynamic segmentation web

services) and the ability to build a

Web application that writes data

to accepted standard spatial

server applications.

What kind of data will be written. Is it analysis data or data editing will be done.


373

242 I

Section 20, S.No,95

The GIS should be able to perform

continuous active monitoring of

high-risk and convicted sex

offenders

Please explain what kind of monitoring is required.


374

242 I

Section 20, S.No,98

Field Mobility – Providing a

platform for data and information

exchange into and out of the field

What hardware devices are(would be) used to access the data exchange

services. Provide the example of data needs to be sent to the data servicePlease refer Corrigendum

375

243 I

Section 20, S.No.102

Journey to Incident Mapping: The

GIS should be able to use crime

mapping software to analyse data

based on average and maximum

distances travelled by serial

offenders to commit crimes and

routes taken after a crime through

the linking of recovered property.

What kind of crime mapping software's are being used currently? Are they web

based or desktop based applications.


376

244 I


The GIS should provide a full set of

image display, enhancement, and

manipulation tools entirely

integrated with other related and

relevant products.

Are there any image processing software's being used currently? Do they have

all the image processing algorithms?


377

244 I


The GIS should provide the ability

to generate accurate cadastral

maps in the timely manner. It

should let one perform parcel

geometry operations and interact

parcel map or neighborhood. The

GIS should have tools to simplify

with the GIS database while

viewing the the subdivision of

process, as well as other tools, to

enhance the rapid capture and

correction and integration of data.

The GIS should be designed to

work in a database environment

and provide tools that let one

interactively search or make

queries on maps to produce

information from the database.

What kind of editing is required(Any specific data set)? Does this needs a

approval process for multiuser editing


378

249 I


Universal Translator: The GIS

should be able to translate

bidirectional between it and other

mapping environments.

What is bidirectional translations?


379

I

What are the existing GIS software, data image analysis products being used? Is

there any ESRI product is being used? If any how many licenses are in use.Please refer Corrigendum

380

IAny software being used for GIS data editing.


381I

What would be the total estimated user base for the system?Please refer Corrigendum

382I

What would be the estimated user base for the data editing?Please refer Corrigendum

383

I

Are Haryana Police looking for only services from us or end to end solutions like

s/w supply, h/w supply as well as services? Please refer Corrigendum

384I

If the s/w supply is in scope, then how many licenses are required.Please refer Corrigendum

385

242 I

Pt.87


linear referencing and

analysiscapabilities (including

routing and dynamic

segmentation web services) and

the ability to build a Web

application that writes data to

accepted standard spatial server

applications.


linear referencing and analysis

capabilities (including routing and

dynamic segmentation web

services) and the ability to build a

Web application that writes data

to accepted standard spatial

server applications.

Pl explain/ elaborate the kind of tools that require to be developed and

expected outputs


386

242 I

Pt.88

The GIS should be able to identify

risk factors including

businesses,buildings, or other

locations that draw crime

Pl explain/ elaborate the requirement


387

242 I

Pt.89

The GIS should be able to rapidly

reconfigure beats and reallocate

resources after analysing crime

trends over time.

Our understanding of this requirement is that the GIS application need to

provide decision support to reconfigure beats and reallocate resources after

analysing crime trends over time. Pl confirm Please refer Corrigendum

388

242 I

Pt.90

The GIS should be able to develop

plans for special crime abatement

teams to address regional or

seasonal hot spot locations.

Our understanding of this requirement is that the GIS application need to

provide decision support to develop plans for special crime abatement


389

I

Pt.93

The GIS should be able to provide

investigative leads by aggregating

data from multiple sources

Our understanding of this requirement is that the GIS application needs to

provide decision support towards investigative leads. Pl confirmPlease refer Corrigendum

390

242 I

Pt.97

Determine optimal locations for

deploying resources.

Our understanding of this requirement is that the GIS application needs to

provide decision support to determine optimal locations for deploying

resources


391

245 I

Pt.117

The GIS should have terrain

analysis and visualization features.

It should have the ability to display

multiple geographic data types

simultaneously without

translation; It should be able to

ingest terrain, feature, and image

data to support a variety of terrain

analysis applications. It should

also include components to

generate three dimensional

Analysis: The GIS should be able to

analyse demographics and

psychographics.

It would not be advisable to have these functionalities on a web environment as

it will call for greater bandwidth. These functionalities can be provided as

desktop (thigh client functionalities). Pl confirm if this is ok. Also pl provide

number of clients where there functionalities are required


392

247 I

Pt.130

Suspect and lead generation: The

GIS should analyse traffic patterns

and boundaries.

Pl explain/ elaborate the kind of analysis and expected outputs


393

244 I

Pt.113

The GIS should have a

system/method to allow national,

regional, and military mapping

agencies to build enhanced

cartographiccapabilities and high

levels of GIS mapping automation

to produce their map series

products.

Is there a requirement of map production tool. If yes, how many such stations

will be required.


394

144 I

Pt.114



maps in the timely manner. It

should let one perform parcel


parcel map or neighborhood. The

GIS should have tools to simplify

with the GIS database while vi

operations and interact with the

GIS database while viewing the

parcel map or neighbourhood.

The GIS should have tools to

simplify the subdivision of

process, as well as other tools, to

enhance the rapid capture and

correction and integration of data.

The GIS should let one

interactively search or make

queries on maps to produce

information from the database.

Are cadastral mapping tools required? As we understand, these tools are

typically required in GIS data production in Land Records and related

applications. Pl explain.


395

244 I

Pt.119

The GIS should provide the key

geospatial tools and technology to

help professionals in

municipalities, airports, seaports,

departments of transportation

(DOTs), rail companies, waterway

agencies, and pipeline operations

to enable efficient analysis of the

transportation infrastructure.

These analysis capabilities should

allow one to track information

about networks and perform

specialized analyses to help make

better decisions about public

safety, maintenance priorities,

and linear network model that

will support both Linear

Referencing System (LRS) and

vehicle routing applications.

Pl clarify, if the system will be open to users other than Haryana police, such as

municipalities, airports etc. Pl clarify the kind of functionalities to be provided to

such agencies.


396

246 I

Pt.126

Complex Analysis Tools, Easy to

Use: Through a simple software

user interface, the GIS should be

able to automatically generate a

tool that allows one to easily

analyse retail trade areas, cellular

service areas, and voter

registration districts or risk

analysis reports. There should be

a feature in the GIS to easily divide

up areas under examination using

a street, a utility service line, or

any line at all.

Pl explain/ elaborate the kind of tools that require to be developed and

expected outputs


397

246 I

Pt.127

Map Creation and Editing: The GIS

should include robust map

creation and analysis tools,

including the ability to auto trace

over complex regions or creates

any parcel region including a

diamond shape (or any

parallelogram). Users should also

be able to use the GIS to rotate

map objects, copy, and move or

nudge" them using the arrow

keys. "Snap-to" nodes should

automatically follow common

boundaries or geographical

features during data creation. "

This level of editing functionalities cannot be provided in a web environment.

We suggest putting desktop software (thick clients) at locations where these

functionalities will be required. Pl provide the number of locations where these

functionalities need to be provided.


398

247 I

Pt.131

Intuitive Management of

Networks or Infrastructures: The

GIS should evaluate

geographically-based assets such

as cell towers, fibre-optic cable or

water, sewer and telephone

services.

Pl explain the kind of analysis that need to be done?


399

247 I

Pt.133

Analysis: The GIS should be able to

analyse demographics and

psychographics.

Pl explain/ elaborate the kind of analysis that need to be done?


400

250 I

Pt.4

The GPS should be able to quickly

transmit via satellite the

fingerprints, license numbers and

images of wanted individuals

GPS cannot be used to transmit data. The GPS based device also house a GPRS

modem for the transmission of data. Pl confirm


401

250 I

Pt.5

The GPS should have the feature

of placing GPS bracelets on

paroled criminals to monitor their

movements.

Pl provide total number of bracelets to be supplied


402

250 I

Pt.6

It should be possible to equip

vehicles with GPS along with other

equipments as bait in law

enforcement operations. The GPS

should be installable in the

construction machinery and even

computers to aid in sting

operations

Pl explain/ elaborate the requirement


403

I

Google Maps: When viewing

vehicles' current location or

historical activity, the GPS should

allow choosing between four high-

quality map views: Standard,

Satellite, Hybrid and Terrain.

Does the client intend to use Google maps as a backdrop to view the tracking

information


404

33 IIPerformance Bank

Guarantee

Can TCS submit a PBG from Schedule Bank also or only Nationalized Bank as

mentioned in RFP

4056 II

Earnest Money

Deposit

Can TCS submit a EMD from Schedule Bank also or only Nationalized Bank as

mentioned in RFP406

11 IIPrices and Price

information

Contract should be tax exclusive. Otherwise changes in tax rate or structure

should be borne by the customer.Please refer section 1.2 (iv),

Vol.II of this RFP

40723 III

Invoicing and

Settlement

Interest @ 1% pa. needs to be paid by customer if payment is delayed by more

than 30 daysPlease refer section 2.15.2,

Vol.III of this RFP

408

65 II Pricing SummaryWhen is blended person month cost for 300 person months will get paid? Please refer section 4.3,

Vol.II of this RFP

409

CASWhat all components (out of 27 mentioned in the scope) are being covered by

the CAS systemPlease refer section 3.6, Vol.I

of this RFP

410

CAS (Centre) 21-07-2011

The delay of availability of the centre application will affect the overall

application and SDLC ? Will we be able to see the HLD / SRS for customization?What ever will be released

by NCRB for selected SI, it

shall be shared

411Haryana SWAN

What is the availability of Bandwidth at the end user i.e. P S / Police chowki

level.

Please refer Annexure XII,

Vol.I of this RFP

Bank Guarantee for EMD/

Performance Bank

Guarantee, shall only be

acceptable if issued from

Indian Nationalised Bank

only

412

PS / P Chowki

What is the degree of IT preparedness of police stations and police chowki’s in

the state?Please refer Annexure VIIIA,

VIIIB, Vol.I of this RFP

413Enhanced Tools for Crime

Registration, Investigation, Crime

Prevention, Law & Order

Maintenance and other functions

like Traffic Management,

Emergency Response, Human

Resource Management, Store

Management, Finance

Management etc mentioned in

the various sections in 5.2.1 etc.

Please clarify

Configuration, Customization, and Extension (New Modules) Of CAS (State) and

Integration with CAS (Center) & External Agencies as per para 5.4.3 What is

present status of these components? These systems and components are the

systems in it, the parts of the CAS application or need for development as a

fresh application for each sub modules or just an interface has to be

developed?Please refer Overall Blue

Print on page 32, Vol.I of this

RFP

414Information security

There is requirement of clarification on Information security solution.Please refer Corrigendum

415Customization CAS (Centre) & CAS

(State)

What is the degree of customization? Has the requirement of customization

worked out? Request for more clarification for CAS (State) customization.Please refer Annexure VI,

Vol.I of this RFP

416 Time line of implementation and

support period

More time is required for SRS etc, implementation and support is required? Please refer section 5.3, Vol.I

of this RFP418

123 IIIBlade Chassis Specification: -

6U to 12U Rack-mountable

Request you to change to 10U Rack Mountable Chassis or less Please refer to the

corrigendum419

123 III

Blade Chassis Specification: -

Dual network connectivity for

each blade server for redundancy

should be provided. Backplane

should be completely passive

device. If it is active, dual

backplane should be provided for

redundancy

2 network controllers on each blade server should be present for redundancy of

the controllers. Additionally each controller shall have dual ports. Backplane

should be completely passive device. If it is active, dual backplane should be

provided for redundancy. Backplane throughput should be at least 5 TB/s or

more.Please refer to the

corrigendum

420

123 III


Should accommodate Intel, AMD,

RISC / EPIC Processor based Blade

Servers for future applications

Should support Intel / AMD / RISC / EPIC processor blades for future

applications. Additionally the blades must have SPEC benchmarks.Please refer to the

corrigendum

421

124 III


Two hot-plug, redundant 1Gbps







traffic queuing etc

2 x 1G Ethernet Switch to support the fully populated chassis with the above

mentioned blade network connectivity. Additionally the switches shall have at

least 10 uplink ports per switch and features like IP address filtering, Link

aggregation, Port mirroring. Note: Routing is a feature of the Core L3 switch

which anyway is going to be external and hence there is no justification for

additional investment.

Please refer to the

corrigendum

422

124 III


Two hot-plugs, redundant 4 Gbps

Fiber Channel for connectivity to

the external Fiber channel Switch

and ultimately to the storage

device.

Two hot-plugs, redundant 8 Gbps Fiber Channel for connectivity to the external

Fiber channel Switch and ultimately to the storage device.

Please refer to the

corrigendum

423

124 III


Support heterogeneous

environment: AMD, Xeon and

RISC/EPIC CPU blades must be in

same chassis with scope to run

Win2003/2008 Server, Red Hat

Linux 64 Bit UNIX, Suse Linux / 64

Bit UNIX / Solaris x86

Request to change to "Should support Intel / AMD / RISC / EPIC processor

blades. The Intel / AMD blade server must support Microsoft® Windows

Server® 2008 R2, Microsoft® Windows Server® 2003 R2, Novell SUSE Linux

Enterprise Server, Red Hat Enterprise Linux, Citrix® XenServer™, VMware

Infrastructure & Oracle® Enterprise Linux. The RISC / EPIC blade server must

support Microsoft® Windows Server® 2008 R2, Oracle® Solaris, IBM AIX, HP-UX"

Please refer to the

corrigendum

424

124 III


Application, Directory, etc…):-

2 Quad core @ 2.0 GHz or above


MHz / 2000 MT/s FSB






Please refer to the

corrigendum

425

125 III





expandability.


CPUs

Please refer to the

corrigendum

426

125 III



The Blade should have redundant

4 Gbps Fiber Channel HBA (only

for database server)

The Blade should have redundant 8G FC Controller with dual ports on each

controller (only for database server)

Please refer to the

corrigendum

427

125 III



2 X (1000BASE-T) Tx Gigabit LAN

ports with TCP / IP offload engine

support / dedicated chipset for

network I/O on blade server

2 x 1G Ethernet Controller with dual ports on each controller for redundancy on

each blade server

Please refer to the

corrigendum

428

125 III



Antivirus, etc…):-

2 Quad core @ 2.0 GHz or above


MHz / 2000 MT/s FSB






Please refer to the

corrigendum

429

125 III






expandability.


CPUs

Please refer to the

corrigendum

430

125 III






Antivirus, etc…)The Blade should

have redundant 4 Gbps Fiber

Channel HBA

The Blade should have redundant 8G FC Controller with dual ports on each

controller

Please refer to the

corrigendum

431

125 III




2 X (1000BASE-T) Tx Gigabit LAN

ports with TCP / IP offload engine

support / dedicated chipset for

network I/O on blade server

2 x 1G Ethernet Controller with dual ports on each controller for redundancy on

each blade server

Please refer to the

corrigendum

432

125 III

Database Server:-

Minimum 4x Quad core processor

with 2.1GHz or above with

1066Mhz FSB / 2000 MT /s

expandable to 4 physical

processor with min 4 MB L3 cache

per processor






Please refer to the

corrigendum

433

125 III

Database Server:-

OS support: Microsoft® Windows

Server 2003 / 2008, Enterprise

Edition / Red Hat® Enterprise

Linux 5 & 4 AP / SUSE® Linux

Enterprise Server 9 / Solaris for

x86

OS Support: Microsoft® Windows Server® 2008 R2, Microsoft® Windows

Server® 2003 R2, Novell SUSE Linux Enterprise Server, Red Hat Enterprise Linux,

Citrix® XenServer™, VMware InfrastructurePlease refer to the

corrigendum

434

125 III

Database Server:-:-

RAID controller with RAID 0/1/5

with 256 MB cache

RAID controller with RAID 0/1/5 with 512 MB battery backed write cachePlease refer to the

corrigendum

435

125 III

Database Server:-

HDD hot pluggable: 4 x 146 GB

2.5” 10 K RPM HDD or more

HDD hot pluggable: 4 x 146 GB 15K RPM HDD or more

Please refer to the

corrigendum

436

126 III

Database Server:-

Disk bays: Support for min 8 small

form factor hot plug SAS / SCSI

hard drives in disk drive carriers

that slides out from front

Disk bays: Support for min 8 hot plug SAS hard drives in disk drive carriers that

slides out from front

Please refer to the

corrigendum

437

126 IIIDatabase Server:-

2 x 4 Gbps Fiber Channel Ports

2 x 8G FC PortsPlease refer to the

corrigendum

438 All Products/ services rendered hereunder shall be deemed accepted, if

Customer does not provide a written notice of any rejection/confirmation of

acceptance or when Customer uses the Product/deliverable in its business,

whichever occurs earlier. In the event of any rejected product/service, Wipro

shall be given a 30 day period to correct the same.


Vol.III of this RFP

439

63 I Pt. VII

Providing and installing Split type

AC, 2 Tonnage capacity of an ISO

certified company with associated

wiring/ fittings and voltage

stabilizer

Please confirm if any redundancy is required for the split ACs


Vol.I of this RFP

440

Pt.V

Lighting fixtures in the room, 4 in

nos. each with 2X36W CFL

(Compact Fluorescent Light)

Mirror Optics reflector, anti-glare

ceiling/recessed mounted light

fixtures with CFL in approved

design

Please let us know, how much lumens do we have to maintain per site


Vol.I of this RFP

441

Pt.II

Flooring of the room with 2 ft. X 2

ft. homogenous vitrified ISO

certified company tiles in

approved shade (anti-skid)

including 100 mm high skirting,

Please confirm the specifications for the ceiling as well

Please refer section 5.4.4, Pt.

(iii), Vol.I of this RFP

44270 I

2KVA Generator Set Please provide load details to be put on DG set. Also a single 2TR AC can not be

run on 2 KVA DG Set.Please refer Corrigendum

44371

600 VA UPS with 60 Min backup Please give the detailed specs for the samePlease refer Corrigendum

44471

KVM Switches Please give the detailed specs for the same Please refer to the

corrigendum445

45

LAN pls confirm the number of data and voice points per seatThis shall depend on the LAN

design finalized by selected

SI. However at present a LAN

of 6 seats is envisaged per

room.

446

123 I Annexure I

Identity Management – Microsoft

Active Directory

In stack 2, it is mentioned that we need to use Sun LDAP as well as MS AD for

directory. It is our understanding that MS AD is a directory service and not an

Identity Management solution. Is Haryana Police indicating that we should

consider IDAM solution offerings from Microsoft? Microsoft’s IDAM offering

includes ForeFront Identity Manager, ADFS, ADRMS.

Please refer to the

Corrigendum

447

90 I Capacity Building Plan

Police Staff under each rank as per

total sanctioned staff strength as

on 1.1.2010

What is the maximum number of users that the system will have? Can we

consider the staff strength mentioned here approx 57000 as the max limit. Entire Police force would be




at present. Please refer RFP

for more details

448

87 I Communication Strategy

SI should ensure that the

communication messages are

consistent, continuous and easy to

understand and as far as possible

in vernacular medium using all

available channels

Can we build the access control and user management solution to use English

Language only – this includes the admin and self service screens.


Vol.I of this RFP

449 From a DR perspective off the total modules proposed in CAS please classify

them according to their criticality level as high / medium / low.

450 For each criticality level please define the recovery objectives

451 RTO and RPO

452

67 I Section 5.4.7

The Disaster Recovery services for

Haryana State Data Centre are

envisaged to be provided by State.

Please provide more details as to where the site will hosted, will it the same

common DR site for the SDC or separate Please refer section 5.4.7,

Vol. I of this RFP

453

73 I Section 5.4.8

2. Carry out the migration of

legacy electronic data by using

data migration utility

From a DR perspective we assume that once the data is migrated from legacy

system to the new systems, we do not have to factor for the DR for these legacy

applications / data. Please confirm

Please refer Annexure XI,

Vol.I of this RFP

454138 I

Infrastructure Availability Kindly explain the bases on arrive on these RPO and RTO values Please refer to the

corrigendum

32 I Section 5.2.2

Deployment architecture

All the modules proposed

would act as one single

CCTNS application suite.

Therefore it is irrelevant to

classify their criticality.


details

455 Please refer to the

corrigendum456 Please refer to the

corrigendum457 RPO (zero data loss in case of


zero minutes

Please refer to the

corrigendum

458

250 I Sr.No.2

The GPS should be able to help

track and recover stolen cars.

Rather than giving chase, such a

stolen vehicle should be tracked

by law enforcement officials over

a long distance so that

apprehension of the thief can be

made once the car reaches its

destination.

It is not clear whether the GPS is for police cars or other general public vehicles

.will you need GPS to track the police cars if they are stolen or towed away.


459

251 I Sr.No.6

It should be possible to equip

vehicles with GPS along with other

equipments as bait in law

enforcement operations. The GPS

should be installable in the

construction machinery and even

computers to aid in sting

operations.

Where do you expect to put the device? Inside computers or construction

equipment? How long do you want to keep the GPs device in these

equipments?


460

252 S.No.21-29

The GPS should support

GPRS/SMS communication

How strong does the GPS bracelet needs to be. As it will run out of a battery,

how long should the battery last? SI is not required to provide

GPS bracelets as part of this

RFP. Please refer RFP for

more details

461

252 S.No.27

The GPS should have a Geo-fence

alarm, and should be able to setup

geo-fence areas in case of lost.

Do you need unique GEO Fencing for each bracelet, do you need to

change/update the geo-fencing info from a remote location. What do you mean

by " setup geo-fence area in case of lost"Please refer Corrigendum

462

252 S.No.26

If the wrist tracker exists in the

GPS, then it should be able to

report the position under ordered-

frequency and work in interval-

based saving power mode

What is the minimum interval for which you need to track the criminal


RTO shall be less than or equal to

six (6) hours.

how will these SLA be measured

463

250

General How many Vehicle & Criminal to be tracked?This query is not clear and


464

252 S.No.20

Instant Messaging: The GPS

should have the feature to send

information— such as addresses,

work orders, driving

directions—quickly and easily

from the web to the driver's cell

phone. The driver should also be

able to reply to that message from

the GPS.

Communication /Work Orders can be sent to the display unit in vehicle. Why

send it to Mobile phone of person as it may be switched off.


465

251 S.No.6

Landmarks: The GPS should be

able to see vehicle positions with

reference to Landmarks as it is

useful for knowing where vehicles

are (or have been) in relation to

locations, such as police stations,

criminal and/or unauthorized

areas.

Will HP give us the landmarks to be shown in the map.


466

250 S.No.4

The GPS should be able to quickly

transmit via satellite the

fingerprints, license numbers and

images of wanted individuals.

Do you need two way communication for sending and receiving Biometric data

and other information? Would you need data capture ( including biometric) in

the vehicle and sending it to server or do you need only information from

server to be send to vehicle GPS display.Please refer Corrigendum

467

210 S.No.29 & 55


enter/ capture the unique

identification details of the

convicts like IRIS, Fingerprints and

Facial patterns & System should

be able to record the following

details of the person,

as proposed by the Planning

Commission, Government of India

:

- Finger Prints

- IRIS

- Facial Maps (Facial Recognition

System)

Please confirm any one or all biometric Data IRIS, Fingerprint, Facial Patterns to

be captured.

The CCTNS application

should support capturing of

all biometric data. Please


468

210 S.No.29


enter/ capture the unique

identification details of the

convicts like IRIS, Fingerprints and

Facial patterns

Do you need 270 devices to capture bimetric data

As part of this RFP Finger

print readers are only

required. However in near

future department may

decide to go ahead and plan

for capturing other

biometrics, therefore the

application should have

provision for implementing

such a plan. Please refer RFP

for more details

469

211 S.No.50

Should support Real-time exact

and relaxed matches of

fingerprints from the master

database using live scan

fingerprints or the latest prints

collected from the scene of crime.

What is the max size of master database? Approx how many finger print would

be their in master database? Master database of

fingerprints would be with

Finger Print Bureau. AFIS

project is a separate project

with Haryana Police. CAS

(State) comes with the

functionality of carrying the

fingerprints captured at

Police Station and send the

same to AFIS. AFIS in turn

would result with relaxed

and exact match.

470

27 I

Barcode/ RFID tags to be used to

track seized property

Do the bidder need to setup Barcode/ RFID solution at each police station? If

yes pls let us know the if you need barcode or RFID and Qty of tags required in

270 police stations

Barcode/ RFID concept is not

part of the scope. However

system should be able to

integrate the same in near

future

471

I

5.4.6 Network

Connectivity for PS

and Higher Offices)

Police Stations will be either on

SWAN or VPN over Broadband

with 512Kbps bandwidth

Comparing 512 Kbps Bandwidth availability in VPN over Broadband for shared

customers with SWAN would be much lesser. Broadband connection utilizes

best effort delivery of IP traffic whereas application traffic in Police Stations

would requires min bandwidth rather than competing with shared bandwidth

access over broadband being used by other customers of same Service

Provider. Keeping this in view either we would be requiring more bandwidth for

VPN over broadband connectivity using shared access or going for premium

Customer VPN connectivity over Broadband with dedicated 512 Kbps (if

available)

Minimum bandwidth has

been mentioned.

472

I

5.4.6 Network

Connectivity for PS

and Higher Offices)

However at some of the Police

Stations, Haryana Police may

use25 the existing SWAN

connectivity, and finally

connecting the Police Stations

(both VPN over broadband and

SWAN) to the State Data Centre

where CCTNS solution will be

hosted

Is link redundancy required in WAN to achieve high availability at Police

Stations?

Link redundacy is required

only at SDC. However

internet connectivity of 2

Mbps would be required at

SDC.

473

240-

250I

Annexure VII:

Functional

Requirement

Speciifiicatiions -20.

Geographic

Information System

Please confirm if Department will provide area of interest boundary for

procurement of required inputs such as SOI top sheets, satellite images and

maps from respective Govt./Authorized agencyPlease refer Corrigendum

474

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Please confirm or advise on the land base map prepared will prepared using

high resolution satellite image with spatial resolution of 0.5m or better as best

available. Also mention the vintage of satellite image. Please refer Corrigendum

475

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Please confirm if client will procure required satellite images and provide to the

SI for GIS mapping and layer creation


476

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Please mention numbers of GIS data layers required like roads, streets,

buildings/parcel boundaries, landmarks etc as may be extracted from the image

processing.Please refer Corrigendum

477

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Please ocnfirm if any software/application/infrastructure is available with

department and can be made available for this project.


478

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Please confirm. If GIS data developed under this project is of restricted nature

for the specific use of Police department only and developed using High

resolution image, we expect client will provide necessary authorization for the

same.Please refer Corrigendum

479

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Please confirm and provide available data details. It is assumed that

data/details/ drawings/layouts maps as may be available with client will be

provided for necessary use and integration with the system developed under

this project. Please mention the format like hardcopy or softcopies and file

format for such available data.


480

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Data of crime history will be made available to consultants for analyses purpose

and necessary use in the system. Please mention the format of such data

available with the department. Please confirm and provide available data

details.Please refer Corrigendum

481

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

We assume integration of geospatial browsers, such as Microsoft’s Virtual Earth

and Google Maps s for only viewing purpose and no data extraction which

require licensing and legal usage under copyright act as may be specified.Please

confirmPlease refer Corrigendum

482

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

We assume HW requirement will be taken care by client under separate budget

head. Scope of current project is to suggest or advise on the same. Please

confirmPlease refer Corrigendum

483

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Dispatchers should be able to

view an incident being created

prior to the incident being

entered into the system

Client will provide necessary access and guidance for law Enforcement records

of the department to use and integrate with the system. Please confirm


484

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Change-Over-Time Mapping: The

GIS should be able to accurately

assess the affect of crime

reduction efforts and recognize

areas of satellite images after

certain periodic time frame as

mutually agreed

Change-Over-Time Mapping: client will provide provision of data review and

necessary procurement of satellite images after certain periodic time frame as

mutually agreed. Please confirm


485

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

The GIS should have a

system/method to allow national,

regional, and military mapping

agencies to build enhanced

cartographic

We assume department facilitate necessary interaction and authorization with

national, regional, and military mapping agencies to build enhanced

cartographic capabilities considering sensitive nature of the task and wherever

required advise on necessary amendment to meet the system requirements

and objectives. Please confirm


486

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Please provide the details of cadastral


487

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

Maps available like the format whether digital or hardcopy and confirm same

can be made available to use and integrate with the system and GIS layer.




488

240-

250I

Annexure VII:

Functional

Requirement


Geographic

Information System

It should let one perform parcel


with the GIS database while

viewing the parcel map or

neighbourhood.

We assume data related to terrain analysis and visualization features, will be

available with client and system should provide the facility to view the data as

GIS layer.Please refer Corrigendum

489

23 I

Data Migration of CAS (State)

related data from the legacy

systems and / or manual records

to CAS

Kindly help us in providing the details of legacy application if possible which may

help to design the overall migration strategy for smoother transition Please refer section 5.4.8,

Vol.I of this RFP

490

68 I

State will provide the premises for

hosting the solution in State Data

Centre as well as the Disaster

Recovery Centre (DRC)

Kindly share the status of SDC readiness, whether SDC will be ready by that time

& what would be the DR location


491

220 ISection 9, Email &

messaging Services what is current mailing solution department is using as of now & how many

users are there

Presently Haryana Police is

using mailing system

provided by NIC

492

I Section 20, GIS/SDI

Are we using any GIS application/system if yes please specify the details of

existing GIS setup No, there are no such

existing application/ system

493

23 ISection 4, Helpdesk

Support

1. Please provide the estimated call volume per month ( or per quarter)

2. Please specify the helpdesk location

Call Volumes cannot be

decided. This would be

based on the quality of

handholding support

provided by SI at each

location. Helpdesk location

would be shared with

selected SI. Please refer RFP

for more details

494

77 ISection 5.4.8, Data

Digitization1. Please provide the expected duration and Time line for the entire Data

Migration and Digitization activity

2. Please provide the volume of number of fields/pages to be digitized

3. Will the Infrastructure for Digitization be provided by the Purchaser

Bidder to plan in such a way

that entire data migration

and data digitization exercise

is successfully completed

before Pilot Go-Live. Please


495

89 ISection 5.4.10, People

Management Strategy 1. Will the Space/Venue, projector, other infrastructure etc for Training be

provided by the Supplier? Please clarify


Vol.I of this RFP

496

104 I

Section 5.5, Scope of

Services - Post-

Implementation Phase

/ Operate and

Maintain Phase1. What is the minimum manpower for O&M support expected at DC and DR

Site

Min. 1 qualified and trained

person each for DC and DR

Site

497

133 III

Desktop-

a)Graphics Controller-Intel

Graphics Media Accelerator 4500

integrated graphics

b) Expansion Slot-3 full-height PCI,

1 full-height PCI Express x1, 2 full-

height PCI Express x16

a) GRAPHICS WILL BE INTEGRATED PART OF PROCESSOR. GMA 4500 IS FOR 4

SERIES CHIPSETS ONLY

b) 1 PCI, 2PCI X1 AND 1 PCI X16


498

129 III Backup Software

Backup Software-

a) The proposed backup Solution

supports the capability to write

multiple data streams to a single

tape device or multiple tape

devices in parallel from multiple

clients to leverage the throughput

of the Drives using Multiplexing

technology.

b) The proposed backup solution

support de-multiplexing of data

cartridge to another set of

cartridge for selective set of data

for faster restores operation to

client/servers

a) Backup software should have the capability to write multiple streams to

multiple drives

(Points mentioned in RFP are of old technology.)


499

129 III Tape Library

All points are as per compliance

Points to be incorporated

• MTBF: 250,000 Hours

• MSBF: 2,000,000 Cycles

• Minimum LTO5 Drives: 4 Half height Drive

• Drives Expandable Upto 16 HH Drive

• Minimum Slots for Tape Cartridge : 40

• Slots Expandable Upto: 150 or above

Better Technology and SLA & future expandability.


500

22 II



deployments of software

application in Police domain in the

last 5 years

Following parameters will be

examined for evaluation:

• Relevance to the current

project

• Stage of completion of the

project (Completed / on-going)


supporting documentary proof

in form of work orders

confirming year and Area of

activity, value of services to be

delivered for each of the two

projects, Completion / Partial

Completion Certificate from Client

confirming year and value of

Bidder’s scope of work, scope

of work completed by the

Request you to change the criteria as:

Max 5 Citations showcasing experience of successful deployments of

software application in Police/Central Government /State Government/PSU

domain in the last 5 years


II of this RFP

501

32 II Section 3.6

Failure of the successful bidder to

agree with the Terms &

Conditions of the RFP shall

constitute sufficient grounds for

the annulment of the award, in

which event Haryana Police may

award the contract to the next

best value bidder

Failure of the successful bidder to agree with the Terms & Conditions subject to

suggested changes & Decencies of the RFP shall constitute sufficient grounds

for the annulment of the award, in which event Haryana Police may award the

contract to the next best value bidderPlease refer section 3.6, Vol.I

of this RFP

502

14 III Section 2.4

In the event that any of the

Conditions Precedent of the

System Integrator have not been

fulfilled within 15 days of signing

of this Agreement and the same

have not been waived fully or

partially by Client or its nominated

agencies, this Agreement shall

cease to exist;

In the event that any of the Conditions Precedent of the System Integrator have

not been fulfilled within 45 days of signing of this Agreement and the same

have not been waived fully or partially by Client or its nominated agencies, this

Agreement shall cease to exist;


Vol.III of this RFP

503

24 III Section 2.15.3

In the event of any increase or

decrease of the rate of taxes due

to any statutory notification/s

during the Term of the Agreement

the consequential effect shall be

to the account of the System

Integrator.

Wipro Request Change in this clause:-In the event of any increase or decrease

of the rate of taxes due to any statutory notification/s during the Term of the

Agreement the consequential effect shall be to the account of the CLIENT.


Vol.III of this RFP

504


If the System Integrator is not able

to deliver the services as per the

SLAs defined in Volume 1 of RFP

which translates into Material

Breach, then the CLIENT may

serve a 7 days written notice for

curing this Material Breach. In

case the Material Breach

continues, after the expiry of such

notice period, the CLIENT will have

the option to terminate this

Agreement. Further, the CLIENT

may after affording a reasonable

opportunity to the System

Integrator to explain the

circumstances leading

to such a delay.

If the System Integrator is not able to deliver the services as per the SLAs

defined in Volume 1 of RFP which translates into Material Breach, then the

CLIENT may serve a 30 days written notice for curing this Material Breach. In

case the Material Breach continues, after the expiry of such notice period, the

CLIENT will have the option to terminate this Agreement. Further, the CLIENT

may after affording a reasonable opportunity to the System Integrator to

explain the circumstances leading to such a delay. CLIENT will also reimburse SI

with the hardware/Software Licenses delivered and Services rendered till that

Day.


Vol.III of this RFp

505

30 III Section 2.16.2 (d)

The System Integrator shall

ensure that all its employees,

agents and subcontractors

execute individual non disclosure

agreements, which have been

duly approved by the CLIENT with

respect to this Project.

The SI should ensure having back to back NDA signed with all its employees and

Sub contractor involved in this project and may produce at any given point of

time to CLIENT

Please refer section 2.16.2.

(d), Vol.III of this RFP

50630 III Section 2.20

As per RFP Audit, Access and reporting is limited to this project only Please refer section 2.20,

Vol.III of this RFP

507

32 III Section 2.22.2 ©

The System Integrator shall also

be responsible to train certain

employees of CLIENT, or its

nominated agencies with regard

to the Services being provided by

the System Integrator as and

when required by the CLIENT

Wipro request for absolute numbers instead of certain


Vol.III of this RFp

508


System Integrator shall not

subcontract any work related to

the data recovery centre, data

centre, security, etc. other Core

activities to be performed under

this Agreement without CLIENT’s

prior written consent.

However the System Integrator

shall provide the list of all the

other services planned to be sub

contracted with the Technical

proposal. It is clarified that the

System Integrator shall be the

principal employer for all claims

arising from the liabilities

statutory or otherwise,

concerning the sub-contractors.

The System Integrator undertakes

to indemnify the CLIENT or its

nominated agencies from any

claims on the grounds stated

Wipro request change in this clause:-System Integrator may subcontract any

work related to the data recovery centre, data centre,security, etc. subject to

NDA and for all practical purposes SI would be solely responsible for service and

Delivery as per the SLA and Scope of work.SI may inform Client for all these

engagement.

However the System Integrator shall provide the list of all the other services

planned to be sub contracted with the Technical proposal. It is clarified that the

System Integrator shall be the principal employer for all claims arising from the

liabilities statutory or otherwise, concerning the sub-contractors. The System

Integrator undertakes to indemnify the CLIENT or its nominated agencies from

any claims on the grounds stated hereinabove.


Vol.III of this RFP

509

36 III Section 2.23 (b)

As per RFP Request deletion of this one sided clause and Wipro request insertion of the

below clause:- If the dispute cannot be settled by mutual discussions within

the thirty (30) day period, either party may refer the matter to a panel of three

arbitrators. Each party shall choose one arbitrator, both of whom shall elect the

third arbitrator who shall be the presiding arbitrator. The arbitration

proceedings shall be held under the provisions of the Arbitration and

Conciliation Act, 1996 or any of its subsequent amendments. The arbitration

proceedings shall be in English and the venue of arbitration shall be Chandigarh,

India.

Please refer section 2.23(b),

Vol.III of this RFP

510

47 III Section 3.3.5 ©

To the extent that any Transfer

Regulation does not apply to any

employee of the System

Integrator, department, or its

Replacement System Integrator

may make an offer of

employment or contract for

services to such employee of the

System Integrator and the System

Integrator shall not enforce or

impose any contractual provision

that would prevent any such

employee from being hired by the

SPMU or any Replacement System

Integrator.

Request Deletion of this Clause


Vol.III of this RFP

511

54 IIISection 3.6, Payment

Schedule

Implementation Phase 35%

Operation & Main Phase 65%

(Equated over 5 year on a half

yearly basis means 6.5% of O&M

per Half year)

Knowing the Capex and the Investment involved Wipro request change of the

clause is as Under:- A) Implementation Phase 65% B) O&M Phase 35%--

-It should be on quarterly basis 1.75% per qtr till 20 qtr Please refer section 3.6,

Vol.III of this RFP

512


Schedule

All payments to the System

Integrator shall be made upon

submission of invoices along with

relevant sign-offs from Haryana

Police.

It is too wide and open ,Request you to clarify the specific Sign-off from Haryana

PolicePlease refer section 3.6,

Vol.III of this RFP

513


Schedule

Pre –Go live readiness CLIENT hereby agrees to make the site ready as per the agreed specifications,

within the agreed timelines. CLIENT agrees that Wipro shall not be in any

manner be liable for any delay arising out of CLIENT's failure to make the site

ready within the stipulated period, including but not limited to levy of liquidated

damages for any delay in performance of Services under the terms of this

Contract. Further any idle time resulted due to non available of site or

infrastructure or data, Customer shall make payment to Wipro for the same.


Vol.III of this RFP

514


Schedule

The payment against the

hardware will be made on the

basis of the actual quantity of the

items procured. CLIENT will have

the right for reduction / addition

in the quantity proposed. Any

payments will be done on the

basis of the unit rates quoted by

the bidder in the Commercial bid.

The payment against the hardware will be made on the basis of the actual

quantity supplied and Installed .

Please refer to the

Corrigendum

515


Schedule

Any fluctuation in prices due to

inflation, tax regulations, will be

borne by the bidder and not be

passed on to CLIENT

Any change in tax structure or Statutory amendment subsequent to submission

resulted into any change in taxes ,duties shall be borne by CLIENTPlease refer section 3.6,

Vol.III of this RFP

516

66 III

Penalties applicable for each of

the high severity violations are

0.1% of respective payment-

period payment to the SI.

Penalties applicable for each of the high severity violations are 0.1% of

respective payment-period payment to the SI.and subject to Maximum of 1% of

ContractPlease refer section 4, Vol.III

of this RFP

517

66 III

Penalties applicable for each of

the medium severity violations are

0.05% of respective payment-

period payment to the SI.

Penalties applicable for each of the medium severity violations are 0.05% of

respective payment-period payment to the SI.subject to Maximum of 1% of

ContractPlease refer section 4, Vol.III

of this RFP

518

87 III

It is to be noted that if the overall

penalty applicable for any of the

review period during the currency

of the contract exceeds 25% or if

the overall penalty applicable for

any of the successive half year

periods during the currency of the

contract is above 15%; then the

Haryana Police shall have the right

to terminate the contract.

Bidder request relook of this clause and maximum penalty for all the reasons

should be capped to 10%

Please refer section 4, Vol.III

of this RFP

519To be

Included(approval)

Government of Haryana to provide all relevant approvals before the start of the

contract & charges if any should not be levied on to Supplier. Please refer RFP

520

To be Included(Change

request)

Either party may request a change order (“Change Order”) in the event of

actual or anticipated change(s) to the agreed scope, Services, Deliverables,

schedule, or any other aspect of the Statement of Work. Bidder will prepare a

Change Order reflecting the proposed changes, including the impact on the

Deliverables, schedule, and fee. Absent a signed Change Order, Bidder shall not

be bound to perform any additional services. The parties agree to negotiate in

good faith all Change Order proposals. The parties further agree that Bidder

may undertake and accomplish tasks of a de minimis nature necessary to

perform its obligations under any Statement of Work at no additional cost and

without requiring the execution of a Change Order.

Please refer RFP

521

To be Included(Pre

existing IP)

Each party owns, and will continue to own all rights, title and interests in and to

any inventions however embodied, know how, works in any media, software,

information, trade secrets, materials, property or proprietary interest that it

owned prior to this Agreement, or that it created or acquired independently of

its obligations pursuant to this Agreement (collectively, “Preexisting Works”).

All rights in Preexisting Works not expressly transferred or licensed herein are

reserved to the owner.

Please refer RFP

522

To be Included(mutual

indemnification)

each party (the “Indemnifying Party”) shall defend, indemnify, and save

harmless the other party (the “Indemnified Party”) and its officers and

directors, employees, agents, and representatives from and against any losses,

damages, costs, attorneys’ fees, penalties, fees, liabilities, or expenses

(collectively, “Losses”) associated with any third party claim against the

Indemnified Party connected with (i) death, or (ii) injury to persons or property,

in each case resulting from the acts or omissions of the Indemnifying Party, its

employees, agents or contractors.

Please refer RFP

523 Please refer RFP 524 Please refer RFP

To be

Included(infringement

Wipro/SP shall have not obligation with respect to any infringement claims to

the extent that the infringement claim arises or results from (1) Inclusion in a

525

To be Included(LoL)

Wipro shall not be liable for any indirect, punitive, consequential or incidental

loss, damage, claims, liabilities, charges, costs, expense or injury, including,

without limitation, loss of use, data, revenue, profits, business interruption, and

loss of income or profits, that may arise out of or result from this Agreement,

irrespective of whether it had an advance notice of the possibility of any such

damages. Subject to the above and notwithstanding anything to the contrary

elsewhere contained herein, the maximum aggregate liability of Wipro for all

claims under or in relation to this Agreement, shall be, regardless of the form of

claim(s), the consideration actually received by Wipro under this Agreement.

Please refer RFP

526 Wipro’s failure to perform its contractual responsibilities, to perform the

services, or to meet agreed service levels shall be excused if and to the extent

Wipro’s non-performance is caused by Customer’s omission to act, delay,

wrongful action, failure to provide inputs, or failure to perform its obligations

under this Agreement.

Please refer RFP