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MyCMP
Guide for G550/G650 Integrated Diagnostics
06/20/2016
Accessing MyCMP Diagnostics
(There may be minor differences based on browser):
1. Access MyCMP
• G550/G650 - If you do not see MyCMP Diagnostics send email - [email protected] and [email protected]
Two primary ways to access:
• MyCMP Diagnostics • Directly opens diagnostics
knowledgebase • Input into CMP not required
• Squawks/MELs • Opens MyCMP Diagnostics via a
Squawk and ties the Squawk and diagnostics session together
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Diagnostics Landing Page
1. Start New Sessions
2. Log of Recent Sessions
3. Open Sessions • Session in
progress
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Start New Session
1. Start a New Session
• Select aircraft model
• Enter serial number
2. Enter Problem • Keywords
• Enter Fault Description
• ATA • Note: when
available, selecting practice will initiate a dummy diagnostics session
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Symptom Selection
1. Problem Keywords
Note: As you type “Cabin pressurization….” a list of related initial symptoms are presented
1. Symptoms Appear • Click symptom
that best describes issue
• Checked • Highlighted
2. Selected Symptoms • Your symptom
listed
3. Click Continue to proceed
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Updating Questions and Answers
1. Answer Questions • Questions can be
answered out order if needed
2. Possible Solutions • Presented • Updated • Most Relevant
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Session Print Preview 1. Print Preferences
• Check all required details 2. Select Print this Session
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Current Session Details 1. Select Session Details
• Originator Name • Event Details
• Session Issue
• Equipment Details
• Event Date
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Adding Session Notes
1. Enter Session Notes….
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Invite or Refer Session
1. Select Invite or Refer to Someone Else Note: If you want to collaborate with a co-worker, or refer a session in progress to the help desk. An invitation asks the recipient to join you online. A referral sends session information to be reviewed at the recipients’ convenience ...
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Real Time Refer or Invite 1. Refer
• Info sent to recipient for review at later time
2. Invite • Info sent to recipient to join session now
Note: Different organizations and their user emails are prepopulated. Also, you can add an email address if needed.
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Real Time Communication
1. Collaborators • Identified in Currently Viewing Session area • Enter Answers Questions & View Solutions page • Changes identified in yellow • Last person should close session
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Save a Session – Under Investigation 1. Select Close Out
• Close Out page opens • Select “My session is still under
investigation”…
2. Click Save and Close Out Button • Session closes • Return to homepage
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Save and Close Out – Diagnostics Provides a Solution
1. Dropdown list
2. Select solution
3. Enter part number
4. Save and Close Out Session
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Save and Closeout – Found New Solution
Note: When faults occur that haven’t been addressed, enhance Diagnostics by submitting the details of your solution.
1. Select I found a new solution…
• Enter details of the new fix
• Select Save and Close Out
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Accessing MyCMP Diagnostics – New Squawk
1. Select Add New Squawk
2. Enter Tracking number • Based on
organizational requirements
3. Select Squawk Type
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Accessing MyCMP Diagnostics – New Squawk
1. Enter Squawk • tracking number/squawk
type populated
2. Select Update Squawk
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Accessing MyCMP Diagnostics – New Squawk
1. Tracking number • Confirm
2. Squawk/Discrepancy • Confirm
3. Diagnostics • Select New Session
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Accessing MyCMP Diagnostics – Mx Plan
1. Select Add New Squawk
2. Enter Tracking Number
• Based on organizational requirements
3. Select Squawk Type
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Accessing MyCMP Diagnostics – Mx Plan
1. Enter Squawk
2. Select Update Squawk
3. Select Actions • Add Squawk to New or
Existing Mx Plan
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Accessing MyCMP Diagnostics – Mx Plan
1. Confirm Selected Mx Plan
2. Create MX Plan Note: to enter diagnostics at this point and prior to bringing up MyCard, Select New Session
1. Select Blue Wrench
2. Select Wrench with Mx Plan
1. Opens MyCard
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Accessing MyCMP Diagnostics – MX Plan to MyCard
1. MyCard • Diagnostic Session
populated
Note: The diagnostic session is not used to sign off aircraft maintenance.
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MyCMP Diagnostics Help
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