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    SUBMITTED TO:SUBMITTED TO:

    SIR: MUHAMMAD SALEEMSIR: MUHAMMAD SALEEM

    PREPARED BY:PREPARED BY:

    FARYAL SHAHIDFARYAL SHAHID RAAFIA HAFEEZRAAFIA HAFEEZ

    SIDRA SIDDIQUISIDRA SIDDIQUI

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    TERM REPORTTERM REPORT

    FUNCTIONS OFFUNCTIONS OF

    MANAGEMENT.!!MANAGEMENT.!!

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    COMPANYS NAME:COMPANYS NAME:

    GLAXO SMITHGLAXO SMITHKLINE (GSK)KLINE (GSK)

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    ABOUTABOUT

    GLAX

    OSMITHKLINE(GSK)GLAX

    OSMITHKLINE(GSK)

    GSK is a world leading researchGSK is a world leading research

    based pharmaceutical companybased pharmaceutical company

    with a powerful combination ofwith a powerful combination of

    skills & resources that provideskills & resources that providea platform for delivering stronga platform for delivering strong

    growth in todays rapidly changinggrowth in todays rapidly changing

    healthcare environment.healthcare environment.

    GSK also has leadership in four majorGSK also has leadership in four major

    therapeutic areas:therapeutic areas:

    ANTIANTI--INFENTIVEINFENTIVE

    CENTRAL NERVOUS SYSTEM(CNS)CENTRAL NERVOUS SYSTEM(CNS)

    RESPIRATORY SYSTEMRESPIRATORY SYSTEM

    GASTROGASTRO--INTESTINALINTESTINAL

    GSK is the leader in the important areas of VACCINES..GSK is the leader in the important areas of VACCINES..

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    THE WORLD OF GSKTHE WORLD OF GSK

    GSK employs over 99,000 people in 114 countries.GSK employs over 99,000 people in 114 countries.

    GSK manufactures over 4 billion packs per year inGSK manufactures over 4 billion packs per year in28,000 different presentations which are then supplied to28,000 different presentations which are then supplied to

    over 160 countries.over 160 countries. GSK currently make more than 100 prescriptionGSK currently make more than 100 prescription

    medicines and vaccines.medicines and vaccines.

    Every second GSK distributes more than 32 doses ofEvery second GSK distributes more than 32 doses ofvaccines.vaccines.

    GSK global HIV/AIDS education & prevention initiativeGSK global HIV/AIDS education & prevention initiativesupport programs in 21 countries.support programs in 21 countries.

    GSK is the global leaders in respiratory , antiGSK is the global leaders in respiratory , anti--viralviral

    & vaccines& vaccines

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    MAJOR PRODUCTSMAJOR PRODUCTS

    OFOF

    GSKGSK IODEXIODEX

    DISPRINDISPRIN

    AMOXILAMOXIL

    AUGMENTINAUGMENTIN

    POLYFAXPOLYFAX CICATRIN POWDERCICATRIN POWDER

    DERMOVATE CREAMDERMOVATE CREAM

    PANADOLPANADOL

    PANADOL CFPANADOL CF

    PONSTANPONSTAN

    CALPOL CFCALPOL CF BETNOVATE CREAMBETNOVATE CREAM

    BETNASOL (N)BETNASOL (N)

    ZENTACZENTAC

    VENTOLINVENTOLIN

    HORLICKSHORLICKS

    MACLEANSMACLEANS AQUAFRESHAQUAFRESH

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    ManagementManagement

    Management is the process ofManagement is the process ofplanning, organizing, leading andplanning, organizing, leading and

    controlling the use of resources tocontrolling the use of resources toaccomplish performance goals.accomplish performance goals.

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    PlanningPlanning

    Setting objectives and determiningSetting objectives and determining

    how to accomplished them.how to accomplished them.

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    Objectives of GSKObjectives of GSK

    company.company.GSK objective is basically to serve humanity.GSK objective is basically to serve humanity.

    Although it is profit oriented organization its

    Although it is profit oriented organization itsslogan or vision is:slogan or vision is:

    D

    O MORED

    O MORE FEEL BETTERFEEL BETTER

    LIVE LONGERLIVE LONGER

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    DO MOREDO MORE::

    DO MORE is for their employeesDO MORE is for their employees

    to do more work with full coto do more work with full co--ordination ,ordination ,

    coco--operation & concentration.operation & concentration.SO that their employees serveSO that their employees serve

    the organization in a better waythe organization in a better way

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    FeelBetter

    :Feel

    Better

    :

    Feel better is for their customersFeel better is for their customersby taking their medicinesby taking their medicines

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    LiveLong

    er:Liv

    eLong

    er:

    GSK believes in helping millionsGSK believes in helping millionsofof

    people live longer,healthier &people live longer,healthier &

    happier lives by getting benefitshappier lives by getting benefits

    from their medicines.from their medicines.

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    Attraction fortheiremployees:Attraction fortheiremployees:

    Job Security.Job Security.

    Food facility.Food facility.

    Transport facility.Transport facility.

    Hygienic environment.Hygienic environment.

    Medical facility.Medical facility.

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    SOCIAL RESPONSIBILITIESSOCIAL RESPONSIBILITIES

    OFOF

    GSKGSK

    GSK is a world wide company who always value theirGSK is a world wide company who always value their

    customers in every walk of their lives.customers in every walk of their lives. GSK works underGSK works underCODE OF ETHICSCODE OF ETHICS

    In GSK all work done in a 100% pureIn GSK all work done in a 100% pureenvironment. So that their customers alwaysenvironment. So that their customers always

    gets benefits from them.gets benefits from them. GSK gives donations as well as medicines in theGSK gives donations as well as medicines in the

    child ward ofCIVIL HOSPITAL.child ward ofCIVIL HOSPITAL.

    GSK fulfills all their social responsibilities .GSK fulfills all their social responsibilities .

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    DIAGRAM SHOWING SOCIALDIAGRAM SHOWING SOCIAL

    RESPONSIBILITY OF GSKRESPONSIBILITY OF GSK

    PROVED

    MEDICINES

    SELLING

    MEDICINES

    INMARKETS

    HIGH

    STANDARD

    MEDICINES

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    RULES & REGULATIONS OFRULES & REGULATIONS OF

    GSKGSK No smoking.No smoking.

    Personal disputes are not allowed.Personal disputes are not allowed.

    Law & orders situations are fully maintained inLaw & orders situations are fully maintained inGSK.GSK.

    Strict discipline.Strict discipline.

    Keep environment clean.Keep environment clean. Intensive level of hygiene shouldIntensive level of hygiene should

    be maintained in production department.be maintained in production department.

    Safety precautions given to all.Safety precautions given to all.

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    ORGANIZING:ORGANIZING:

    Arranges people & resourcesArranges people & resources

    toward a goal.toward a goal.

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    MOBILIZATION OFMOBILIZATION OF

    RESOURC

    ES:RESOURC

    ES:

    Decrease hierarchy & in increaseDecrease hierarchy & in increase

    the use of team.the use of team.

    Utilization of IT.Utilization of IT.

    Teach people how to work withTeach people how to work with

    others.others.

    Build a culture of opennessBuild a culture of openness

    ,collaboration & performance,collaboration & performance

    commitments.commitments.

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    EFFECTIVE COMMUNICATION INEFFECTIVE COMMUNICATION IN

    GSKGSK

    No hidden barriersNo hidden barriers

    Arranged or organized getArranged or organized get--togethers , meetings on monthlytogethers , meetings on monthlybasisbasis

    Took feedback from theirTook feedback from theiremployeesemployees

    Effective communication preventEffective communication prevent

    conflicts.conflicts.

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    CHART SHOWING FREE FLOWCHART SHOWING FREE FLOW

    OF COMUNICATION in GSKOF COMUNICATION in GSK

    CEO

    MANAGEMENT

    SUBORDINATES &

    WORKERS

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    DECENTRALIZATIONDECENTRALIZATION

    ININ

    GSK:GSK:

    Dispersion of authority to make decisionsDispersion of authority to make decisionsthroughout all organization level..throughout all organization level..

    They emphasize participative decisionThey emphasize participative decision

    making.making. They value skeptic alsoThey value skeptic also

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    LEADING:LEADING:

    The process of arousingThe process of arousing

    enthusiasm & inspiring effortsenthusiasm & inspiring effortsto achieve goals.to achieve goals.

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    STYLE OF LEADERSHIP INSTYLE OF LEADERSHIP IN

    GSK:GSK:

    Democratic style:Democratic style:

    This style means committed to task asThis style means committed to task as

    well as people. Getting things done whilewell as people. Getting things done while

    sharing information & encouragingsharing information & encouraging

    Participation in decision making.Participation in decision making.

    They preferred to share responsibility among allThey preferred to share responsibility among all

    parts of an organization.parts of an organization.

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    TYPES OF LEADERS:TYPES OF LEADERS:

    They preferred all types of leaders in theirThey preferred all types of leaders in their

    organization according to situation & demandorganization according to situation & demand

    Leaders includes:Leaders includes:

    SUPER LEADERSSUPER LEADERS

    CHARISMATIC LEADERSCHARISMATIC LEADERS TRANSACTIONAL LEADERSTRANSACTIONAL LEADERS

    TRANSFORMATIONAL LEADERS.TRANSFORMATIONAL LEADERS.

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    ABSENCE OFABSENCE OF

    DISCRIMINATION INDISCRIMINATION IN

    GSK:GSK:

    In GSK all are treated equallyIn GSK all are treated equally

    ii--e male ,female & minorities.e male ,female & minorities.

    BOTH male & female leadersBOTH male & female leaders

    are present in higher & lowerare present in higher & lower

    levels in GSKlevels in GSK In HR of GSK..95% femalesIn HR of GSK..95% females

    workers are present.workers are present.

    In GSK marketing director is alsoIn GSK marketing director is also

    femalefemale

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    FEED FORWARDFEED FORWARD

    CONTROL IN GSKCONTROL IN GSK::

    Ensures that directions & resources are rightEnsures that directions & resources are right

    before the work begins.before the work begins.

    They emphasizes on quality resources.They emphasizes on quality resources.

    They emphasize on this rule ofThey emphasize on this rule of crosbycrosby::

    QUALITY COMES FROM DEFFECT PREVENTIONQUALITY COMES FROM DEFFECT PREVENTIONNOTDEFECT CORRECTION.NOTDEFECT CORRECTION.

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    QUALITYQUALITY

    MANAGEMENT SYSTEMMANAGEMENT SYSTEM

    ANDREW WITTY (CEO) GSK:ANDREW WITTY (CEO) GSK:

    QUALITY IS AT THE HEART OFQUALITY IS AT THE HEART OFALL ACTIVITIES THAT SUPPORTALL ACTIVITIES THAT SUPPORTDISCOVERY,SUPPLY &DISCOVERY,SUPPLY &MARKETING OF OUR PRODUCTSMARKETING OF OUR PRODUCTSTO OUR PATIENTS &TO OUR PATIENTS &

    CUSTOMERS.CUSTOMERS.QUALITY IS CRITICAL TOQUALITY IS CRITICAL TOBUILDING TRUST WITH SOCIETYBUILDING TRUST WITH SOCIETY& THERFORE OUR FUTURE& THERFORE OUR FUTURE

    BUSINESS SUCCESS. BUSINESS SUCCESS.

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    RECOMMENDATIONRECOMMENDATION

    By visiting their company we have learntBy visiting their company we have learnt

    that organization should be properlythat organization should be properlyplanned , organized , lead & control to beplanned , organized , lead & control to be

    competitive in todays worldcompetitive in todays world

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    THANK YOUTHANK YOU

    Q/AQ/A