Gregg E. Rios469.475.9586 mobile

greggnangie@gmail.com1208 Angelina Drive Princeton, Texas 75407

Professional Summary Over 18 years of experience as Information Technology Professional. Designed and supported large, medium, small network systems and skilled in

a variety of system technologies as a global lead senior engineer role. Developed and delivered new managed hosting platform.

IAAS, PAAS, AAAS, Managed Cloud/Managed Hosting Senior Engineer Ability to direct complex projects from concept to fully operational status

guiding global teams. Experienced in the delivery of new platform solutions, capacity management,

upgrading servers, operating systems, network infrastructure, data center relocations, consolidations, migrations, and asset management migration and control.

Goal-oriented individual with strong time management capabilities, organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with team, clients, end users, vendors, and executive management.

Experienced technical global lead, client solution subject matter expert, technical trainer & mentor to tiered junior staff.

Professional Experience

Verizon – Irving, Texas (September 2011 – Present) Global Support Services Strategic Assigned Client Engineer (GSSC ACE), North America

Global lead ACE for Verizon Managed Hosting Infrastructure as a Service (IAAS) managed cloud and managed hosting solutions. I interviewed and built North American ACE team of 8, integrated EMEA (f)Verizon ACE team of 10 in managed hosting Infinistructure environment, reported directly the Global Strategic ACE manager on all SLAs, team objectives, migrations status/accomplishments, and proactive capacity reporting. Provided training to all GSSC engineers tier1, tier2, and ACEs specific to global support tools, Nestle platforms in Amsterdam, and Dallas data center regarding all return to infrastructure design, and data center service process/procedures. Responsible for semiannual and annual performance reviews, bonus eligibility measured against predefined performance metrics established beginning of the year.

Elected member of Verizon Critical Process Resolution (CPR) team which consisted of a panel of GSSC representatives selected by GSSC executive vice presidents, change management cab. CPR established GSSC policies and procedures for all managed hosting and cloud operations.

Subject matter expert in the global support organization, and delivered proof of concept, developed new platform support process for global support team, support and design Platform as a Service (PAAS), Application as a Service (AAAS).

Multi customer ACE provide services as the Subject Matter Expert (SME) to customer accounts in enterprise support systems, Verizon Terremark Cloud, highly managed hosting, custom managed solutions for enterprise corporations

Senior Engineer for Global Support Services Center, , IIS7.5 SME, Akamai, Imperva Web Application Firewalls, DNS, VIPs, load balancer, Cname records, SharePoint 2010 & ASP highly available farm architect, proactive reporting, 3,000 website migration from old data center to new data centers.

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Customer migrations for Infrastructure As A Service, Software As A Service, Platform As A Service, to and from global data centers, designed process for implementing new solutions for customer base, Subject Matter Expert, for infrastructure security, and daily administration and management of enterprise customer accounts supporting all Microsoft 2003 and 2008 Active Directory, Exchange, SharePoint, SCCM, Cisco Devices, Verizon Virtualization Cloud Services, EMC, HPEVA, Compellant Storage Arrays, VMWare ESX Virtual Center 5 multi host ESX host dedicated and shared Multi Cluster virtual center

Highly Available and load balanced SharePoint 2010 Farms, ASP web servers, website containers running on IIS 7, storage and bandwidth capacity management, multi node 6 Procs, 48 core with 256 GB of Memory clusters, MS SQL 2008 R2 backend databases, responsible for all Transition To Support (TTS) infrastructures working with various enterprise teams and vendors

Tier 3 support for all Microsoft Servers, 2008 Active Directory, Exchange 2010, SharePoint 2007, SCCM 2007 R2, and IIS.

Primary support contact for 3,000+ websites, ASP, SharePoint, and PHP Responsible for the creation and maintenance of application flow diagrams,

custom monitors, Return To Service (RTS) document knowledge base articles, and the implementation of network security best practices

Provide 24x7 on call support to all service managers, advises customers as their SME for their infrastructure environment for ongoing upgrades, security patches and risk vulnerabilities and infrastructure improvements.

Primary Support Engineer during Proof of Concepts Solutions assisting in securing company’s most lucrative scalable strategic accounts.

Work and lead global teams migrating the enterprise infrastructure to the Terremark PAAS/IAAS platform

 Member of Verizon Terremark Critical Process Resolution (CPR) Team, representing the Global ACE group. The CPR Team develops, defines, and reviews Terremark Global Support policies and procedures, creating proper documentation and distributing materials to all Verizon Terremark Global Support teams.

Furmanite Worldwide Incorporated - Richardson, TX (April 2011 – September 2011)Sr. Systems Engineer

Designed and installed SharePoint Server 2010 for Internet Sites Enterprise cluster farm implementing forms based authentication for our external customer facing site (https)

Developed workflows and configured customized web parts for external/internal SharePoint 2010 sites

Redesigned SharePoint 2007 intranet site for all internal users Developed and Implemented SharePoint 2010 Governance and Taxonomy

policies Managed Network Infrastructure Cisco Routers and Switches, Juniper Load

Balancers, Brocade Fiber Optic Switches for our SAN/NAS Exchange 2007 to Exchange 2010 migration Microsoft Server System Center Configuration Manger 2007 R3 global

implementation Microsoft Forefront implementation Hosted VOIP

Robert Half Technology/McAfee – Plano, TX (September 2010 – April 2011)IT Tools Specialist – Contractor

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Member of the McAfee Global Data Center Colocation Team relocating all McAfee global data center sites to 7 global Verizon managed data centers on the Verizon Cloud.

Primary responsibility was to install, design, and manage Nlyte 5.2-6.0 Data Center Management Application for data center resource utilization/forecasting reports metrics for McAfee executive management using Crystal Reports and Microsoft Reporting Services.

Designed new virtual global data center site floor plans within the Nlyte Application, forecasting floor space, cabinet power, cabinet asset U position, infrastructure requirement to help executive management and McAfee internal teams plan data center site moves and resource utilization, and configured all site asset network discoveries within the application.

Developed asset management discovery processes for all of McAfee global sites, worked with several McAfee Global Operation Teams to help facilitate all successful data center site move.

Develop data center asset management process, helping McAfee identify all acquired assets for future Configuration Management Databases, tracked all net new cost, resource allocations, business owner groups, IT support groups, and helped planned workflow data slicing to allocate cost to the appropriate McAfee business unit.

Write SQL Queries to pull report metrics from the Nlyte Application SQL backend, upload all newly discovered assets tracking information in our asset discovery process via SQL Queries.

Visited McAfee data center sites to confirm physical audit data and installed data center asset equipment.

Lyceum Business Services – Plano, TX (November 2010 – March 2011)Network Administrator

Migrated communication system off of POP 3/MAPI Email to Microsoft Cloud Business Productivity Suite, hosted MS Exchange 2007, SharePoint 2007, Communicator Instant Messaging, Microsoft Office Live meeting

Designed SharePoint 2007 including team sites for internal/external customers, creating email generated workflows, workflow process for sites, and creating a technical support request tracking systems using MS SharePoint Designer 2007, configured site themes, and document search meta data

Installed Air Band hosted VOIP System for 3 locations including POE Phone base and Cisco 3750 switches over current Verizon FIOS.

Managed and installed all Windows 2008 Servers, attached storage devices at Verizon Data Center Site.

Updated commercial and government Oracle 10 production databases using scripts

Configured all users laptops, desktops, IPads for new Microsoft BPOS system, and managed all desktop applications for entire company

Mentored junior staff

MD Buyline – Dallas, TX (February 2010 – September 2010)Microsoft Exchange Administrator – Consultant

Migrated Microsoft Exchange 2003 server on Windows Server 2003 to Microsoft Exchange 2007 on Windows 2008 server

Designed SharePoint 2007 internal site and created site workflows for the business needs.

Provided IT support for these applications.

Phoenix Health Systems - Richardson, TX (June 2009 – February 2010)

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Network Engineer Technical Lead for Leveraged Services responsible for tier 3 resolutions for 8

hospitals throughout the United States. Responsible for all Windows 2003 Server Windows 2008 Migration, Red Hat

Linux, Unbuntu, Centos & Active Directory environment for corporate and client sites in the capacity of senior network administrator.

Microsoft Exchange Servers 2003/2008/Blackberry Enterprise Server Administrator/SharePoint Server 2007, Windows XP Pro and Windows 7 Pro.

Installed VM Ware Esxi 4 virtual server host for clients sites and implemented virtual server environment to help reduce physical servers.

Configured Site to Site VPN connections, and managed ACL for all clients on Cisco ASA 5510s, Pix Firewall 501, 506e, and Cisco 3750 Layer 3 switches.

Migrated Data Center to SunGard managed environment and managed all data center assets.

Implemented Kace Kbox solution and Data Domain back up appliance solution for all client sites and trained junior staff.

Created and deployed company hardware OS images. Clients technical on call 24x7 and technical resolution support for corporate

help desk call center.

Perot Systems - Plano, TX (February 2008 – May 2009)Systems Engineer - Contractor

Assisted with Enterprise Car Rental acquisition of Vanguard Car merger and merged/relocated all data center assets into the Enterprise network.

Deployed 6000 workstations and help rollout systems across the U.S. airports and locales.

Mentored junior staff and provided tier 3 support to call center in regard to system process and system failures.

The Picture People - Plano, TX (November 2007 – February 2008)Network Engineer - Contractor

Helped relocate entire network and datacenter from San Francisco location to Plano location.

Cisco VPN 3000 Concentrator Administration-built VPN point to point tunnels and managed VPN connections

Managed and configured Cisco 1822 Routers and Cisco 6513 and 2900 series switches for all retail locations.

Configured and managed Cisco Unified Messaging, Unity, IPCC, Call Manager Configuration and administration for our entire voice systems.

Virtualized 25 servers by building 4 VMware ESX servers and migrated the 25 Windows 2003 Servers and our 2 Exchange 2003 servers.

Moved existing datacenter into a managed datacenter environment.

AmeriSource Bergen Specialty Group - Addison, TX (August 2006 – April 2007)Systems Engineer - Contractor

Designed and Implemented software updates and deployment to servers and desktops, HP NNM, OVIS, OVPI, OV0W, OVR, VBscript, WMI, SMS Installer, SNMP. Application: IIS, DNS, Active Directory, WINS, DHCP, RIS, Clustering, VMware, File & Print, MS Exchange 2003.

Responsible for server hardware assets and storage appliances in data center to include 2 SAN EMC CX700 MetaLUNs, SAN replication, responsibilities and Cisco Fabric Manager & Cisco 6513 Switch, Pix 515, 1800 series routers.

SMS: Management Points, Reporting Points using LDAP queries, Component Servers, Packaging: SMS Installer, Monitoring: HP Open view & MOM 2005 SP1.

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Provided enterprise level support; Tier 3 mentoring and support to help desk and desktop team.

Developed and maintained Avamar backup beyond solution and disaster recovery plan.

Brinks Armored - Coppell, TX (April 2006 – August 2006)Network Analyst - Contractor

Supported corporate data center including all North American branch site servers, network assets and provided secondary support for South American, Europe and Asian global divisions (totaling 500 servers).

Upgraded Windows Servers to Active Directory 2003 and deployed data center asset patches.

Monitored all data center assets and provided support to client server applications.

Monitored and cabled network infrastructure; servers, switches, routers, netbackup jobs, and backup rotation and worked with Iron Mountain for tape vaulting.

Managed remote site circuits & worked with Telco vendors to support branch T1s & Cisco routers and switches.

Developed corporate application solutions and implemented global applications upgrades.

Mentored and provided tier 2 support to help desk and desktop support groups.

Microsoft Corporation - Irving, TX (June 2004 – May 2005)Platinum Support Engineer - Contractor

Provided Tier 3 Enterprise Platforms Support services to Microsoft Platinum partners in call center environment.

Troubleshot and recovered enterprise servers blue screen errors, stop codes, lost boot sectors, disk partitions, failed system services, supported Raid 0, 1, 5 dynamic disks; mirrored and strip sets, SAN bootup, and all process after systems POST.

Supported Virtual Server 2005, Virtual PC 2005, Sysprep, RIS, Microsoft NT 4 Server, Microsoft 2000 Enterprise Server, Data Center Server, Windows 2000 Professional, Windows XP Professional, Windows 2003 Enterprise Server support.

Debugged memory dumps and stop codes, resolved driver kernel mode related driver issues and third party driver related issues, analyzed MPS reports to help identify problems, and corrected corrupt OS registry hives.

Mentored IT Microsoft partners, and global junior staff in other call queues.

L3 Communication/The United States Nuclear Regulatory Commission - Arlington, TX (May 2002 – May 2005) Regional LAN Administrator

Network Operations Manager Region 4, including 15 remote sites located throughout U.S.

Supported Active Directory Servers, Network Infrastructure, Cisco 2800 Series Routers, 6500 Series Catalyst Switches, GroupWise E-mail, LAN/WAN connectivity, Citrix Meta-Frame Servers, Sun Solaris 8 servers, AIX systems, upgraded regional network backbone and refreshed desktop, printer, and server environment.

Provided Tier 3 support and desktop support to user software applications. Mentored and supported staff of 5. Created Disaster Recovery Plan and Continuation of Operations Procedures.

Federal Emergency Management Agency - Denton, TX (August 2000 – May 2002)

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Information Technology Specialist GS11Managed assignments for 2000 seat call center including major functional areas; WLAN/LAN administration between two campuses.

Managed 22 Cisco Catalyst switches, 3 Cisco Routers, MS AD 2000, and MS Exchange 2000.

Software System Administrator; Setup and maintained the system printers and backup procedures using Veritas 8 on DLT drives.

Developed HP Network Node Manager Database Floor Plan for entire region Provided tier 1 and tier 3 desktop support; provided analytical services

including reports on functional areas. Optimized overall operations and collective systems maintenance. Established and maintained Configuration Controls and Total Quality Asset

Management. Setup client workstation environment; provided guidance and direction to

junior staff specialists. Analyzed and performed PC board level maintenance. Configured and installed client software, processed problem requests and

resolved application issues, oracle 8 client on Windows NT 4. Migrated 25 NT 4 servers to Windows Active Directory 2000, Upgraded 3000

NT4 workstation/laptops to Windows 2000 professional, Microsoft Exchange 2000, Outlook XP with roaming profiles, managed all network printer queues.

Managed and administered network accounts Created/designed multiple network server configurations; system

administration and database security; software/hardware assignments and documentation; firewalls.

Provided network solutions; provided support for multiple remote LANs for clients from 10-500 users per site.

Western W.A.T.S. Center - Provo, UT (April 1996 – August 2000)Network Administrator

Network administration of 15 centers throughout 3 states; provided desktop support to over 2500 users.

Created and managed Novell Networks 3.11-4.0 Servers, Windows NT4 Servers, MS DOS 5.22, Windows 95, 98 computers for company LAN/WAN.

Designed/installed network infrastructures for 15 marketing and political call centers

Installed T1s Channel banks, patch paneling, Cat 5 cable, cross connects, 250 key phone extension system, monitoring devices, DSL lines.

Designed and disaster recovery solution implanted off-site storage location using Arc serve backup solution.

Provided guidance and direction to junior staff specialists; provided support to call center clients.

Managed backup operations for all locations. Designed and installed all LAN infrastructures. Supervised infrastructure installation; provided guidance and direction to

junior staff.

Training ITIL Foundation, Certified Ethical Hacker, Computer Hacking Forensics Investigator (CHFI) v8.0, IIS 7.5 Administration and Troubleshooting, Certified Ethical Hacker (CEH), Computer Hacking Forensics Investigator (CHFI) V. 8.0, ITIL v3, MS SharePoint 2010, CCNA 1-4, Cisco Unified Messaging

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MS RIS/Microsoft Deployment Service, MS Recovery Console, WinDBG , MS SMS 2.0, MS Sysprep, MS Window NT 3.5 Server, MS Windows NT4 Server, MS Windows 2000 Server, MS Windows 2003 Server, MS Windows 2008 Server, MS Exchange Server 2000, MS Exchange Server 2003, MS Exchange Server 2008, MS SharePoint 2003, MS SharePoint 2007, MS Virtual PC/Server 2005, VMWARE ESX 4.1, HP Open View (NNM, OVIS, OV, OV Reporter, OVPI), Intel LANDesk, EMC Avamar Backup, EMC Data Domain, EMC CX700 SAN, Novell Netware 4.11- NDS 6, KACE KBOX, CompTIA A+, Oracle 8i DBA, Cent OS, UNIX Shell Scripting/Administration, McAfee Security Center Suite, Nlyte 5.2 and 6.0 Education Bachelor of Science (B.S.),  Web Design & Development, Design or Development Emphasis, December 2016CertificationsMicrosoft Certified ProfessionalCOMPTIA Security +ITIL Foundation 2011 December 2014Certified Ethical Hacker December 2014Computer Hacking Forensics Investigator (CHFI) v8.0 January 2015

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