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One of the hottest startups in Indonesia, Go-Jek trans- formed itself from a small call centre to being one of the largest players in ride sharing, food, grocery and medical delivery in the country. Backed by Sequoia Capital and Yuri Mil- ner’s DST Global, Go-Jek is the first unicorn in Indonesia. The Indonesian startup, which was founded in 2010, has acquired 3 startups in India since the beginning of 2015. Go-Jek has plans to acquire more startups in the devOps and mobile engineering space. In a free- wheeling chat with ET’s Aritra Sarkhel, Nadiem Makarim, founder of Go-Jek shared the company’s founding and why India is critical for the company. How did the idea of Go-Jek come into being? While I was working in McKinsey & Company, I started Young Leaders for Indonesia, which gave me loads of learning in entrepreneurship. While in Indonesia, I navigated a lot on O Jeks (Indonesian for motorcycle Taxi) and became friends with lots of them. I trusted them in taking me around every- where in Jakarta to buy food and stuffs like that. The service had a lot of irregularities as they had other passengers to cater to. The critical thing that I realised was if we build trust with them, they were ready to work beyond the normal working hours. That’s when the idea of a call centre came into being. I sat down with 7 to 10 drivers and briefed them about the concept. Their willingness to work more number of hours at better remunerations gave birth to the idea of Go-Jek. Transformation from a call centre to one of the Indonesia’s hottest startups During the initial years, I worked for various companies as I required more cash to run the business. We had a small office with six staff and had ten phones in the office with 4 call centre agents taking calls from friends and family. That was how the first six months went and then I put my savings into it. Gradually, corporates started calling us for courier services — so we became sort of a B2B courier servi- ce. But working with corporates did not last long as there were a lot of payment delays and customisations for each vendor did not prove profitable. So we decided to go straight to the consu- mer with our services. Your good friend Anthony Tan from Harvard became a fierce business rival as the owner of Grab Taxi’s owner. How did this impact your growth? The biggest role they ever played was to put us in the survival mode. During initial days, we found out that while apart from the cab business, they were also planning to enter into the bike business and had funding worth $250 million while we had only $2 million. It’s amazing what survival instincts do to you as a business. What does your Indian centre mean for Go-Jek’s Indonesia plans? We have a mix of local and international talent in Go-Jek who runs the tech operations. We have made four acquisitions in Bengaluru to accelerate and catapult our engineering capability. We do not want to build a big engineering organisation. We acquire organisations with certain skill sets to help us grow here in Indonesia. The Indian guys are in Jakarta and our Indonesian folks are in India most of the time. It just happens to be located in two different cities. Likewise, we had acquired Bengalu- ru-based Pianta to boost our health care services. Go-Jek Books a Long Ride with Indian Startups Q & A First unicorn in Indonesia has already acquired four startups in Bengaluru and looks for more acquisitions Supraja.Srinivasan@timesgroup.com Mumbai: Industry body Confederation of In- dian Industry (CII) has taken a leaf out of cor- porates’ books and is backing startups by set- ting up its own platform. The ‘Startup Men- torship Circle’ will provide a common plat- form for captains of India Inc and startup entrepreneurs to share their experiences and resources. CII aims at connecting startups to the global marketplace and their think-tanks to enable firms to scale up and succeed in an exponential way. The industry body will focus on startups which are past the idea stage and have been in operation for 2-5 years; those that need support for the next stage in order to scale up. Sanjiv Ba- jaj, chairman of CII’s western region entrepre- neurship & startup sub-committee, says the idea is to tap into CII’s large network of corpo- rate India, which is willing to mentor startups over the next three months to one year. “The government has a lot of facilities for startups but many don’t know how to access them. The nature of mentorship will be to assi- st startups in further fine-tuning their busi- ness plans, linking them to relevant member companies in the CII base, and help companies find relevant customers and strategic inves- tors,” Bajaj told ET. But it is not just corporate India that startups can tap. CII will also enable startups to get im- mediate and direct global exchange through partnerships with the Canadian and Israeli go- vernments where special facilities and tax sops will be provided to startups to begin joint ventures with their global counterparts. But in an atmosphere where funding exube- rance has paled, CII’s primary goal of mento- ring isn’t with the end result of getting star- tups funded. “While funding may be slow in some sectors, overall, there is enough capital. So for CII, rat- her than being a fund, it is more important for companies to have a strategic interest in the startup business and through that they may provide funding. Funding by itself is not our main criteria; mentoring is,” said Bajaj. Early stage venture capital firms investing in the space believe that corporate entry into the startup ecosystem may not be a valuable pro- position since “corporates back a startup to es- sentially get a new line of business for themsel- ves,” said a venture fund manager. But some angel funds such as IAN believe cor- porates backing startups has been long over- due in India. “HNIs who are part of the indust- ry are creating a high risk, high reward asset class right at the top and (investing in startups) is going to give them the kicker in their portfo- lio. So I think it’s a brilliant idea (for corporates to get in),” says Padmaja Ruparel, president at Indian Angel Network. CII Opens Platform to Build Bridges for Startups Industry body looks to connect startups to the global marketplace and their think tanks to help them scale up SANJIV BAJAJ Chairman, CII’s western region entrepreneurship & startup sub-committee Govt has a lot of facilities for startups but many don’t know how to access them. The nature of mentorship will be to assist startups in further fine-tuning their business plans, linking them to relevant cos in CII base Founder of Go-Jek Nadiem Makarim

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7�WWW.ECONOMICTIMES.COM

Disruption: Startups & Tech

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ments in startups across the globe in ro-botics, IoT, telecommunications, and health technology industries.

Global Roundup A brief look at what is

happening in the global technology and startup

space, giving you a bird’s eye view of deals,

investments and buys

One of the hottest startups in

Indonesia, Go-Jek trans-

formed itself from a small call

centre to being one of the largest players in ride

sharing, food, grocery and medical delivery in the

country. Backed by Sequoia Capital and Yuri Mil-

ner’s DST Global, Go-Jek is the first unicorn in

Indonesia. The Indonesian startup, which was

founded in 2010, has acquired 3 startups in India

since the beginning of 2015.

Go-Jek has plans to acquire more startups in the

devOps and mobile engineering space. In a free-

wheeling chat with ET’s Aritra Sarkhel, NadiemMakarim, founder of Go-Jek shared the company’s

founding and why India is critical for the company.

How did the idea of Go-Jek come into being?While I was working in McKinsey & Company, I

started Young Leaders for Indonesia, which gave

me loads of learning in entrepreneurship. While in

Indonesia, I navigated a lot on O Jeks (Indonesian

for motorcycle Taxi) and became friends with lots

of them. I trusted them in taking me around every-

where in Jakarta to buy food and stuffs like that.

The service had a lot of irregularities as they had

other passengers to cater to. The critical thing that I

realised was if we build trust with them, they were

ready to work beyond the normal working hours.

That’s when the idea of a call centre came into

being. I sat down with 7 to 10 drivers and briefed

them about the concept. Their willingness to work

more number of hours at better remunerations

gave birth to the idea of Go-Jek.

Transformation from a call centre to one of theIndonesia’s hottest startupsDuring the initial years, I worked for various

companies as I required more cash to run

the business. We had a small office with

six staff and had ten phones in the

office with 4 call centre agents taking

calls from friends and family. That

was how the first six months went

and then I put my savings into it.

Gradually, corporates started calling

us for courier services — so we

became sort of a B2B courier servi-

ce. But working with corporates did

not last long as there were a lot of

payment delays and customisations for

each vendor did not prove profitable. So

we decided to go straight to the consu-

mer with our services.

Your good friend Anthony Tan fromHarvard became a fierce business rival as

the owner of Grab Taxi’s owner. How did thisimpact your growth?The biggest role they ever played was to put us in

the survival mode. During initial days, we found out

that while apart from the cab business, they were

also planning to enter into the bike business and

had funding worth $250 million while we had only

$2 million. It’s amazing what survival instincts do to

you as a business.

What does your Indian centre mean for Go-Jek’sIndonesia plans?We have a mix of local and international talent in

Go-Jek who runs the tech operations. We have

made four acquisitions in Bengaluru to accelerate

and catapult our engineering capability. We do not

want to build a big engineering organisation. We

acquire organisations with certain skill sets to help

us grow here in Indonesia. The Indian guys are in

Jakarta and our Indonesian folks are in India most

of the time. It just happens to be located in two

different cities. Likewise, we had acquired Bengalu-

ru-based Pianta to boost our health

care services.

Go-Jek Books aLong Ride withIndian Startups

Q&A

First unicorn in Indonesia has already acquired fourstartups in Bengaluru and looks for more acquisitions

identified a total of about $5 million inpayments that may have been impro-per. The company said it recorded anout-of-period correction related to $3.1million of such payments and that $1.9million was still under investigation.The company also said there had beena problem with its controls and that

the investigation would continue. “Wedid not maintain an effective tone atthe top as certain members of seniormanagement may have participatedin or failed to take action to preventthe making of potentially improperpayments by either overriding or fai-ling to enforce the controls establis-

[email protected]

Mumbai: Industry body Confederation of In-dian Industry (CII) has taken a leaf out of cor-porates’ books and is backing startups by set-ting up its own platform. The ‘Startup Men-torship Circle’ will provide a common plat-form for captains of India Inc and startupentrepreneurs to share their experiences andresources.

CII aims at connecting startups to the globalmarketplace and their think-tanks to enablefirms to scale up and succeed in an exponentialway. The industry body will focus on startupswhich are past the idea stage and have been inoperation for 2-5 years; those that need supportfor the next stage in order to scale up. Sanjiv Ba-jaj, chairman of CII’s western region entrepre-neurship & startup sub-committee, says theidea is to tap into CII’s large network of corpo-rate India, which is willing to mentor startupsover the next three months to one year.

“The government has a lot of facilities forstartups but many don’t know how to accessthem. The nature of mentorship will be to assi-st startups in further fine-tuning their busi-ness plans, linking them to relevant membercompanies in the CII base, and help companiesfind relevant customers and strategic inves-tors,” Bajaj told ET.

But it is not just corporate India that startupscan tap. CII will also enable startups to get im-mediate and direct global exchange throughpartnerships with the Canadian and Israeli go-vernments where special facilities and taxsops will be provided to startups to begin jointventures with their global counterparts.

But in an atmosphere where funding exube-rance has paled, CII’s primary goal of mento-ring isn’t with the end result of getting star-tups funded.

“While funding may be slow in some sectors,overall, there is enough capital. So for CII, rat-her than being a fund, it is more important forcompanies to have a strategic interest in thestartup business and through that they mayprovide funding. Funding by itself is not ourmain criteria; mentoring is,” said Bajaj.

Early stage venture capital firms investing inthe space believe that corporate entry into thestartup ecosystem may not be a valuable pro-position since “corporates back a startup to es-sentially get a new line of business for themsel-ves,” said a venture fund manager.

But some angel funds such as IAN believe cor-porates backing startups has been long over-due in India. “HNIs who are part of the indust-ry are creating a high risk, high reward assetclass right at the top and (investing in startups)is going to give them the kicker in their portfo-lio. So I think it’s a brilliant idea (for corporatesto get in),” says Padmaja Ruparel, president atIndian Angel Network.

CII Opens Platform toBuild Bridges for Startups Industry body looks to

connect startups to the global

marketplace and their think

tanks to help them scale up

SANJIV BAJAJChairman, CII’s western region entrepreneurship & startup sub-committee

Govt has a lot of facilities forstartups but many don’t knowhow to access them. The natureof mentorship will be to assiststartups in further fine-tuningtheir business plans, linkingthem to relevant cos in CII base

ROAD AHEAD

$5 mPotential improper payments that co has identified

$13.47- 13.53 b

Co’s expect-ed revenue in FY16

Expected growth rate

$3.45 bCompany’s revenue in third quarter, up 2.5% sequentially

Expected revenue for FY16 earlier

8.5-9%

10-14%

Co says its probe had

identified $5 million

of potentially improper

payments

hed by the company relating to real es-tate and procurement, principally inconnection with permits for certainfacilities in India,” the company saidin its filing with the SEC. Cognizantadded that the senior managementwho may have participated or failed toprevent the improper payments areno longer with the company or in a se-nior position.

Cognizant had announced that itspresident Gordon Coburn had resig-ned and was being replaced by RajeevMehta at the same time as the investi-gation. The company did not specify areason for Coburn’s resignation.

Analysts said the new disclosuresabout the improper payments madethem seem immaterial.

“The previously disclosed improperpayments were identified to be about$5 million (seems very small to us),and immaterial to financial results(no restatement needed),” David Ko-ning, analyst with RW Baird said.

The Teaneck, New Jersey-headquar-tered firm said it expected FY16 reve-nue of between $13.47-13.53 billion, up8.5-9%, its slowest growth rate in overa decade. The company had initiallyexpected revenue to grow 10-14% inFY16, it then cut that to 10-12% growth.Last quarter it lowered the guidanceagain to 8.5-9.5% growth.

[email protected]

Mumbai: Cognizant trimmed the topend of its full-year guidance, the thirdtime this year that the IT firm has hadto pare growth expectations. The com-pany also said it had identified $5 mil-lion of potentially improper pay-ments and that certain members of se-nior management had been aware ofthe payments.

In September, the company had dis-closed that it was conducting an inter-nal investigation into whether certainpayments relating to its facilities inIndia violated the US Foreign CorruptPractices Act and that it had volunta-rily notified the US Department ofJustice and the US Securities and Ex-change Commission.

In a filing with the US Securities andExchange Commission on Monday,Cognizant said its investigation had

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Cognizant Cuts FY16 RevenueGuidance Third Time this Year

Founder of Go-Jek Nadiem Makarim