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Signpo
sting Resource Directory
Making Every Contact Count’ involves talking to people about their health and wellbeing and ‘sowing the seed for behaviour change’ to develop healthier lifestyles. To support people to improve their health and wellbeing there may be times when it is important to signpost them on to access information from other services or websites. This directory provides information on Surrey services, groups, and websites and tools to support you when holding ‘Healthy Conversations’.
Version 4: 27.03.
Contents
General Information..........................................................................................................................3
Healthy Lifestyles...............................................................................................................................3
Smoking.............................................................................................................................................4
Alcohol...............................................................................................................................................4
Substance misuse (including drugs, alcohol and psychoactive substances)......................................5
Sexual Health and Contraception......................................................................................................5
Mental Health and Support Groups...................................................................................................6
Community........................................................................................................................................9
Welfare............................................................................................................................................11
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General InformationFor general information from the NHS on conditions, treatments, local services and healthy living, visit the NHS Choices website at www.nhs.uk
FREE NHS Health Check for residents aged 40-74 years of age with no pre-existing conditions. More information on eligibility and participating venues is available on www.healthysurrey.org.uk
Health Help Now is an app that can help people in East Surrey find the right service for their health needs, especially when the need medical help fast but it is not a life-threatening emergency www.healthhelpnow-nhs.net
Information and support for keeping well and warm through winter are available in Surrey’s Winter Wellness Toolkit at www.healthysurrey.org.uk
One You. Modern life makes it hard to be healthy. One You is here to help you get back toa healthier you and provides information on smoking, drinking, eating, moving, stress, sleep and more. Take the one you quiz to see how you score
Healthy Lifestyles
The Change 4 Life website provides great tips, apps, recipes and more which can help your family eat well, move more and live longer. Visit the web page or call: 0300 123 4567
Surrey Information Point has information on: local leisure activities and organisations food banks
visit www.surreyinformationpoint.org.uk
Healthy Weight
The NHS has developed an online resource to support weight loss, which includes a 12 week programme. For more details visit www.nhs.uk/livewell/loseweight
For information on malnutrition visit www.bapen.org.uk . You can also access a Malnutrition Screening Tool by visiting http://www.bapen.org.uk/pdfs/must/must_full.pdf
The HENRY (Health, Exercise and Nutrition for the Really Young) Group Programme is an eight week course designed to give parents and carers of children up to the age of five, the tools and skills they need to have a healthy family lifestyle. HENRY is a highly successful intervention to protect young children from the physical and emotional consequences of obesity www.surreynuturinglinks.org.uk/henry-for-parents
Healthy Surrey has information to support residents to eat well www.healthysurrey.org.uk/your-health/eat-well
Meals on wheels are available from local borough and district councilsTel: 0300 200 1005
Staying Active
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Active Surrey is a source of information on sport and activity links in Surrey www.activesurrey.com
NHS support and advice to increase physical activity –www.nhs.uk/livewell/fitness
Healthy Surrey has information to support residents of every age stay active www.healthysurrey.org.uk/your-healthget-active
For people with reduced mobility an online equipment assessment can help them find the right equipment tailored to their needs www.equip-yourself-surrey.org.uk/start or through a local equipment assessment clinic if they are eligible for social care
Yoga & relaxation – use www.yogafinder.com to find a class near to you in Surrey
SmokingQuit 51 provide free stop smoking service across Surrey. Contact them on:
Call: 0800 622 6968Text: ‘smokefree’ to 66777Email: [email protected]: www.healthysurrey.org.uk/your-health/smoking or www.quit51.co.uk
An online referral form is available on the Healthy Surrey website.
AlcoholFor information and facts about alcohol visit:
DontBottleItUp is your one-stop-shop for advice, information and support about alcohol. Visit to assess your drinking risk, get personalised advice and find local support services.https://dontbottleitup.org.uk/
Drink aware- an independent charity working to reduce alcohol related harm https://www.drinkaware.co.uk/
NHS advice including ‘drinks tracker’ www.nhs.uk/livewell/alcohol
Alcohol concern – www.alcoholconcern.org.uk
If you have concerns about your own or someone else’s drinking contact Drinkline for a confidential conversation. Call free on 0300 123 1110 (weekdays 9am-8pm, weekends 11am-4pm)
Substance misuse (including drugs, alcohol and psychoactive substances)For information or advice about drugs, visit www.talktofrank.com or ring the confidential helpline 0300 123 6600. Helpline is available 24 hours per day, 7 days per week and 365 days of the year
Surrey Drug and Alcohol Care help line
Catalyst
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Catalyst works in a number of ways to alleviate the damage to and promote the health of people affected by drug and alcohol problems, and with wellbeing issues such as depression, stress and anxiety. Whether you want advice, information or to enter the referral process, please get in touch. You can be sure of a fast, friendly and non-judgemental response.
http://www.catalystsupport.org.uk/
Telephone: 01483 590 150
Text: 07909 631623
Email: [email protected]
Address: Catalyst, 14 Jenner Road, Guildford, GU1 3PL
Catch 22 - Surrey Young People’s Substance Misuse Service (11 to 21 year olds)
A county-wide specialist treatment service offering an emergency crisis line and counselling and pharmalogical support as part of a tailored recovery approach. Get in touch- Refer a young person, or encourage them to self-refer.
Referral/crisis line: 0800 622 6662
Email: [email protected]: 07595 088 388Other enquiries: 01372 832 905catch-22.org.uk/ surrey-substance-misuse
Sexual Health and ContraceptionFor information about sexual health services in Surrey please visit: http://www.healthysurrey.org.uk/your-health/sexual-health.
Sexual health servicesIf you have any questions or to book an appointment please contact our sexual health providers CNWL by calling 01483 783 340 (staffed Monday to Friday, 9am to 5pm) or emailing [email protected] , or visiting www.sexualhealth.cnwl.nhs.uk
Sexual health and contraception informationFor general information and advice about sexual health and contraception visit www.nhs.uk/livewell/sexualhealth or visit http://www.fpa.org.uk/
Mental Health and Support GroupsFor help and information about mental ill health visit www.nhs.uk/livewell/mentalhealth/pages/mentalhealthhomeaspx
NHS Choices Moodzone offers practical, useful information, interactive tools and videos to support you on your way to feeling better- www.nhs.uk/conditions/stress-anxiety-depression/pages/low-mood-stress-anxiety.aspx
Community Connections
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Community Connections are community, emotional wellbeing support services for adults experiencing mental ill health in Surrey. They can be accessed by anyone interested in receiving support for emotional wellbeing. The services accept self-referrals, and referrals from GPs and Mental Health staff
They offer services including: One to one support, e.g. Recovery Star Support groups, e.g. depression, eating disorder, bipolar support Walking groups Drop in services Art groups Mindfulness sessions Social events and peer support Confidence building courses Signposting to local agencies, e.g. for employment support.
Improving Access to Psychological Therapies (IAPT)
IAPT provides help and support for people over 18 years who are registered with a GP in Surrey who are experiencing mild to moderate mental ill-health. This can include stress, low mood, anxiety, panic attacks, depression (including pre and post natal), obsessive compulsive disorder, phobias, post traumatic stress and eating difficulties (not severe).
Web: http://www.sabp.nhs.uk/IAPT
Safe HavensSafe Havens are safe and friendly places to talk to someone for emotional and mental health support if you (or the person you care for) are experiencing a crisis – enabling you to take control of, and improve, your own mental health.The havens also give people the opportunity to drop in and meet others who may be in a similar situation – doors are open to anyone.
Aldershot
The Wellbeing Centre, 121-123 Victoria Road, Aldershot,Hampshire, Gu11 1JWMonday-Friday: 18:00 – 23:00Weekends and Bank Holidays: 12:30 – 23:00
Epsom
The Larches, 44 Waterloo Road, Epsom, Surrey, KT19 8EXMonday-Sunday: 18:00 – 23:00
Guildford
Oakleaf Enterprise, 101 Walnut Tree Close, Guildford, GU1 4UQMonday-Sunday: 18:00 – 23:00
Redhill
Wingfield Resource Centre, St Anne’s Drive, Redhill, Surrey, RH1 4AAMonday – Sunday: 18:00 – 23:00
Woking
The Marjorie Richardson Centre, 19 High Street, Woking, Surrey, GU21 6BWMonday – Friday: 18:00 – 23:300
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Weekends and Bank Holidays: 12:30 – 23:00
Tandridge Social Prescribing Project /Wellbeing Prescription Project
GPs can refer patients to Wellbeing Advisor, who can signpost them to a wide range of activities across the district. This is a great opportunity for adults to improve their health, reduce pressure on health services and to join up health and wellbeing activities in the area.
For more information about the service, e-mail [email protected] or call 01883 732787.
Wellbeing at Work
Wellbeing at Work is free to businesses and offers staff a Wellbeing MOT or NHS Health checks for businesses.
For further information about Wellbeing at Work contact the team at [email protected] or call 01883 732787.
Samaritans Open 24 hours a day, 7 days a week Tel: 116 123 Email: [email protected]
SaneSANE is a leading UK mental health charity. We work to improve quality of life for anyone affected by mental illness.Open 6pm – 11pm every day Tel: 0845 767 8000 Web: www.sane.org.uk
Cancer Support
Macmillan National Services
Macmillan Support Line : Information to support individuals with and caring for those with a diagnosis of cancer. Includes and online community.
Macmillan Surrey Services
East Surrey Macmillan Cancer Support Centre: The cancer support centre offers those affected by cancer additional holistic care in a friendly, informal and non-clinical environment. The offer includes complementary therapy and counselling and emotional support.
Brigitte Trust: A non-nursing service which offers support such as emotional support, transport to appointments, sitting with a family member to give carers a break, collecting children from school and shopping
Jigsaw: supports bereaved children, young people and their families and also those affected by a
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family member having a terminal diagnosis Jigsaw South East http://www.jigsawsoutheast.org.uk/
Macmillan Welfare Benefits Service
Domestic Abuse Your Sanctuary Surrey Open 24 hours a day, 7 days a week Tel: 01483 776822
Community
Each District and Borough in Surrey has a local Council for Voluntary Service. These are charities that support the voluntary, community and faith sector and can help you access community support from various voluntary organisations, such as:
Befrienders Community Travel Alzheimer society
Each CVS also supports residents interested in volunteering by promoting volunteer opportunities and placing individual volunteers with local voluntary organisations.
More information and the details of your local CVS can be found here: http://www.surreycc.gov.uk/people-and-community/voluntary-community-and-faith-sector-vcfs/councils-for-voluntary-service-in-surrey
Surrey Information Point has information on local leisure activities and organisations-visit : www.surreyinformationpoint.org.uk
Runnymede DirectoriesLeisureActivityA-Z Community ServicesWalking routesOutdoor GymsOutdoor Stay Active, Stay Fit, Stay Healthy SchemeWeight loss groupsSports
Tandridge DirectoriesLeisureLocal groupsParks and Open SpacesVoluntary and Community GroupsArts and Theatre groupsWalking routes Information/ Groups for Older and Vulnerable People
Elmbridge DirectoriesLeisure Local Groups
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Parks and Open SpacesVoluntary and Community GroupsArts and Theatre GroupsWalking routesInformation/ Groups for Older and Vulnerable People
Epsom and Ewell DirectoriesLeisure Local GroupsParks and Open SpacesVoluntary and Community GroupsArts and Theatre GroupsWalking routesInformation/ Groups for Older and Vulnerable People
Guildford Leisure Local Groups Parks and Open SpacesVoluntary and Community GroupsArts and Theatre GroupsWalking routesInformation/ Groups for Older and Vulnerable People
Mole ValleyLeisure Local GroupsParks and Open SpacesVoluntary and Community GroupsArts and Theatre GroupsWalking routesInformation/ Groups for Older and Vulnerable People
Reigate and Banstead DirectoriesLeisure Local GroupsParks and Open SpacesVoluntary and Community GroupsArts and Theatre GroupsWalking routesInformation/ Groups for Older and Vulnerable People
Spelthorne Directories Leisure Local GroupsParks and Open SpacesVoluntary and Community GroupsArts and Theatre GroupsWalking routesInformation/ Groups for Older and Vulnerable People
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Surrey Heath Directories Leisure Local GroupsParks and Open SpacesVoluntary and Community GroupsArts and Theatre GroupsWalking routesInformation/ Groups for Older and Vulnerable People
Waverley DirectoriesLeisure Local GroupsParks and Open SpacesVoluntary and Community GroupsArts and Theatre GroupsWalking routesInformation/ Groups for Older and Vulnerable People
Woking DirectoriesLeisure Local GroupsParks and Open SpacesVoluntary and Community GroupsArts and Theatre GroupsWalking routesInformation/ Groups for Older and Vulnerable People
Welfare
Family Support Programme (Runnymede and Surrey Heath)The Family Support Programme works intensively with families for 12 weeks in order to understand their strengths, aspirations and to support them in the more challenging aspects of life.
Referrals can be made by anyone; schools, GPs, children centres or as a self-referral and the forms can be found on the following websites;
www.runnymede.gov.uk/familysupportwww.surreyheath.gov.uk/residents/family-support/family-support-programme
For further information on the criteria and service offered please visit the above websites. Further information can also be obtained by ringing the Family Support Administrator on 01276 707333
Citizens Advice Bureau Tel: 03444 111 444 for your local service Surrey: www.citizensadvicesurrey.org.uk National: www.citizensadvice.org.uk CAB specialist advisers offer information, advice and advocacy on:
Debt and finances
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Housing Health and social care Family Relationships Employment Immigration
Debt and finances Step Change Tel: 0800 138 1111 Web: www.stepchange.org
Money Advice Service Tel: 0300 500 5000 Opening: Monday to Friday, 8am to 8pm, Saturday, 9am to 1pm Housing Shelter Web: www.shelter.org.uk
Welfare Benefits Getwise Surrey Tel: 0300 030 9432 Email: [email protected] SMS: 07561 392 818
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