FY 2007 Street Management - Supervision Street Management Achieving Results by Performing More Effective Street Management Supervision of the Process Postmaster/Station

FY 2007FY 2007

Street Management - Supervision

Street ManagementAchieving Results by

Performing More Effective Street Management

Supervision of the ProcessPostmaster/Station Manager

FY 2007FY 2007


Define

Purpose: Increase City Carrier Street Performance

Problem Statement: Inconsistent and Late Delivery Times High Street Hour Usage Low Street Performance (SEI)

Goal/Objective: Reduce Street Variance to Base Increase Street Performance (SEI) Provide Tools to Assist in Identifying Routes

FY 2007FY 2007


Measure

How do we measure success? Increase City Carrier Street Performance SEI

Primary Metric: DOIS Reduce Street Variance to Base DOIS Increase Street Performance (SEI) over SPLY

Secondary Metric: MSP Scans Variances MSP Reduction in Scans After 1700

FY 2007FY 2007


Why is there a decline in SEI?

104.9103.7

102.2100.7

99.297.4 96.6 96.3 96.0

94.997.1

95.7 95.3 94.6 94.2 94.9

57.556.0 55.1 55.3

56.3 57.2 57.5 57.6

54.8 55.5

58.4 58.9 59.4 59.1 59.7 60.4

70

75

80

85

90

95

100

105

110

115

FY92

FY93

FY94

FY95

FY96

FY97

FY98

FY99

FY00

FY01

FY02

FY03

FY04

FY05

FY06

FY07

S E

I

40

45

50

55

60

65

70

75

80

85

DP

H

SEI DPH

Untrained employees Product growth Office Management Impact (balloon effect) Reluctance to manage LITTLE TO NO STREET MANAGEMENT

5

FY 2007FY 2007


City Delivery Routes & Possible Deliveries

50, 000, 000

60, 000, 000

70, 000, 000

80, 000, 000

90, 000, 000

100, 000, 000

P

o

s

s

i

b

l

e

D

e

l

i

v

e

r

i

e

s

145, 000

150, 000

155, 000

160, 000

165, 000

170, 000

175, 000

180, 000

185, 000

190, 000

C

i

t

y

R

o

u

t

e

s

City P os Del . Ci ty Routes (ODIS/ AMS) FT E R Actual Hour s Used

City Pos Del. 80,431,505 81,083,100 81,568,995 82,005,021 82,738,302 83,288,878 83,693,000 84,118,000 84,551,000 84,973,755 85,830,883 86,325,110 86,775,700

City Routes (ODIS/ AMS) 168,990 168,839 166,241 166,047 167,130 168,119 167,755 165,570 165,606 164,631 164,181 163,274 163,303

FTER Actual Hours Used 181,876 180,076 178,353 178,381 179,702 179,623 178,623 172,860 170,719 170,700 171,912 171,113 169,459

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007

FY 2007FY 2007


Improve - Street Management

City Carrier Hours - 68% related to the Street Most Districts have no specific goals, guidelines, or

requirements There has been little accountability for Street

Management at any level

FY 2007FY 2007


Street Management is…

Natural extension of office management Necessary to maintain the routes & time of delivery The tool for controlling park points, relays, OT, auxi

assistance Supporting documentation Used to follow-up on customer issues A way to identify safety and security issues. REQUIRED

7

FY 2007FY 2007


M-39 & M-41 – Reasons for Street Management M-39 134.11 - Street Management is a Natural Extension of Office

Management.......ALL carriers are to be notified to expect daily supervision on the street.......

M-39 134.12 - Accompanying carriers on the street is an essential responsibility of management......One of most important duties

M-39 134.21 - Manager must maintain objective attitude....Open and above board

M-39 134.3 – Certain criteria may call attention for individual street supervision. No advance notice to the carrier is required

M-41 16 – SUPERVISION - Carriers may expect to be supervised at all times while in performance of their daily duties

Why do Street Management?

M-39M-41

FY 2007FY 2007


Who should do Street Management?

Roles of District Management District MOPS

Training Monitor program compliance

District MPOO Training Monitor compliance Review potential routes

FY 2007FY 2007



Roles of Delivery Unit Management Postmaster/Station Manager

Training Ensure compliance Assist in reviewing and identifying potential routes Develop schedule for week/month Cover workroom floor when supervisor is on the street and/or

perform actual street management

Delivery Supervisor Assist in reviewing and identifying potential routes Discuss schedule/plan Perform street management as planned Maintain folders

FY 2007FY 2007



Postmaster/Station Manager Training

Ensure that all Delivery managers have been trained Supervisors 204B

Ensure compliance Weekly/monthly checks of Route and Unit folders

Assist in reviewing and identifying potential routes Weekly review of reports on web

MSP Route Prioritization Report Address Quality Improvement Process – Best Opportunity Report

Develop schedule for week/month Work with Supervisor when planning the following weeks schedule Should be in conjunction with CDPOM pivoting planning

Cover workroom floor when supervisor is on the street and/or perform actual street management

FY 2007FY 2007


How should Street Management be Done?

FY 2007FY 2007


FY 2007FY 2007


FY 2007FY 2007


Improve - MSP Review cont.

RESTRICTED INFORMATIONZIP

CodeRoute

NumberHot Case

Actual Avg

Hot Case Variance

Depart to Route Actual

Avg

Depart to Route

Variance

First Delivery

Scheduled Avg

First Delivery Actual

Avg

First Delivery Variance

Last Delivery

Scheduled Avg

Last Delivery Actual

Avg

Last Delivery Variance

Return to Office

Compared to Depart

Office

First Delivery Status

Last Delivery Status

Street Expanded

Time

3999 Exception

AQRT Attention

20164 001 10.80 0.20 10.92 0.23 10.89 11.00 0.11 15.67 16.36 0.69 0.58 Late Yes X

20164 002 10.26 0.61 10.35 0.50 10.04 10.56 0.52 16.19 15.47 -0.72 -1.24 Late Early

20164 005 0.00 0.00 11.21 0.15 11.29 11.30 0.01 15.62 16.45 0.83 0.82 Late Yes

20164 006 11.72 1.31 11.84 1.09 10.90 12.00 1.10 0.00 0.00 0.00 -1.10 Late

20164 008 11.27 1.22 11.37 1.22 10.21 11.49 1.28 16.37 17.58 1.21 -0.07 Late Late X

20164 009 10.85 0.45 11.00 0.41 10.82 11.32 0.50 16.05 15.19 -0.86 -1.36 Late Early X

20164 010 11.55 1.44 11.76 1.49 0.00 0.00 0.00 16.23 15.53 -0.70 -0.70 Early X

20164 011 10.68 0.13 11.75 0.89 10.93 12.07 1.14 15.55 13.18 -2.37 -3.51 Late Early X

20164 012 13.54 3.06 13.66 2.96 11.20 13.91 2.71 16.21 15.87 -0.34 -3.05 Late Early X

20164 013 10.54 0.21 10.80 0.29 10.60 10.97 0.37 15.68 15.13 -0.55 -0.92 Late Early X

20164 014 10.87 0.14 11.13 0.19 11.02 11.33 0.31 0.00 0.00 0.00 -0.31 Late

20164 016 11.29 1.04 11.49 1.21 10.44 12.19 1.75 16.44 17.00 0.56 -1.19 Late Late X

20164 017 0.00 0.00 0.00 0.00 10.94 11.97 1.03 15.42 16.50 1.08 0.05 Late Late X

20164 019 10.74 0.79 10.94 0.83 10.16 11.01 0.85 16.37 15.51 -0.86 -1.71 Late Early

20164 020 10.26 0.41 10.50 0.54 10.04 11.69 1.65 16.47 16.15 -0.32 -1.97 Late Early

20164 021 10.39 0.03 10.65 0.13 10.59 10.86 0.27 16.22 16.82 0.60 0.33 Late Late Yes X

20164 022 10.23 -0.47 10.52 -0.42 11.11 11.31 0.20 15.92 16.44 0.52 0.32 Late Yes X

20164 023 11.11 1.14 11.29 1.06 10.27 11.34 1.07 0.00 0.00 0.00 -1.07 Late X

20164 025 10.40 0.20 10.66 0.28 10.45 10.81 0.36 16.31 16.61 0.30 -0.06 Late Late X

20164 026 11.50 1.20 11.75 1.24 0.00 0.00 0.00 16.06 16.00 -0.06 -0.06 X

20164 028 11.04 1.14 11.06 0.81 10.30 11.20 0.90 15.68 16.59 0.91 0.01 Late Late X

Service Week: 53

Weekly MSP Route Prioritization ReportDelivery Unit: 20164 STERLING, MPO - 2016401

Begin Date: 09/29/2007End Date: 10/05/2007

FY 2007FY 2007


Date -->Route # Saturday Monday Tuesday Wednesday Thursday Friday

Instructions:Indicate by day which routes have scheduled leave and/or which routes are planned to be pivoted.Enter by day which routes are being scheduled for Street Management. Indicate whether the scheduledStreet Management will be a full day or partial dayFile schedule in the Unit Street Management folder after the week has ended.

Prepared by:

Street Management Schedule

FY 2007FY 2007


ReviewedSaturday Monday Tuesday Wednesday Thursday Friday Routes

Saturday Monday Tuesday Wednesday Thursday Friday Routes




Enter the route number under the date Street Management was performed.Also enter the initials of the person performing the Street Management.Attach the weekly schedules to this recap report.

Prepared by: Reviewed by :

Street Management Monthly Recap

FY 2007FY 2007



Delivery Supervisor Assist in reviewing and identifying potential routes

Weekly review of reports on web MSP Route Prioritization Report Address Quality Improvement Process – Best Opportunity Report

Discuss schedule/plan Work with Postmaster/Station Manger when planning the following

weeks work schedule Should be in conjunction with CDPOM pivoting planning

Perform street management as planned Maintain folders

Ensure that route folders are implemented Update route folders when Street Management is performed

FY 2007FY 2007


Improve - DOIS Review

Utilize DOIS Base Route Information

When was the base data last reviewed When was the base data last updated How was the base data last updated

Pivot Plans When were the pivot plan last reviewed When were the pivot plan last updated

MSP Location Report When were the MSP location schedules last reviewed When were the MSP location schedules last updated

FY 2007FY 2007


New Tools

Enhanced 3999X- AQ (Improved) Delivery information from AMS by Sector/Segment AMS Review information by Address

Street Observation Worksheet

FY 2007FY 2007


New 3999-X Consolidated with AMS Review Data

FY 2007FY 2007


Street observations conducted by: . Date: Carrier Name: Rte #: .

Observation beginning location: . Ending Location: .

Route Issues: Yes No N/A CommentsAre the line of travel, park and relay locations followed? 3999-X

Are MSP scans being made when mail delivery is being made?Are any MSP street barcodes missing or non-functional at the current locations below during observation:

First delivery: 21960 Amin CtScan location: 21662 Calamary CirScan location: 46720 Summitt TerScan location: 21752 Marigold CirScan location: 46950 Community Plz Ste 101Scan location: 47100 Community Plz Ste 120Scan location: 21800 Towncenter Plz Ste 201Scan location: 46900 Cedar Lake Plz Ste 100Last Delivery: 21433 Lake Dr

SafetyAre there any hazards and dangerous situations identified? Is seat belt being used whenever vehicle is in motion?

Collection Boxes:Condition of equipment & pieces collected. Letters : Flats :Location of the equipment.

Fold along this line

Begin Time: . End Time: . 3999-X used circle one : YES / NORoute Setup Yes No N/A Comments

Unnecessary deadheads or back tracking. # of Park & Loop locations minimizedNew Construction - Are there any signs of new construction or demolition?

Does the Carrier:Finger mail between deliveries when safe to do so?Take necessary short cuts, cross lawns? Take sufficient mail at each relay or park point to avoid excessive trips?Does carrier carry mail on their arm?Properly deliver of Special Services Mail and make proper scans?Properly deliver Parcels - M-41, 322.3 & 323.3Dismount deliveries on P&L route that should not be dismounted. Take lunch and/or break at authorized location (Form 1564-A)?

CBU/NDCBU's:Condition of EquipmentLocation of the equipment?

Other comments: use reverse if needed

FY 2007FY 2007


Control – Unit Files

Unit/Route Files Route Folder

Street Observation worksheets 3999/3999-X (less than 1 year old) Pivot plan by route (less than 1 year old) MSP locations by route (less than 1 year old) DSMART/EUARS reports (less than 1 month old) 4584 Observation of Driving Practices *

Unit Folder Weekly MSP Route Prioritization Report (weekly report) AQIP Best Opportunity Routes (less than 1 month old) 3999 Sync Report (less than 1 year old) Street Management Monthly Recap Report (including

weekly schedules)

• Non-Career: One per quarter

• Probationary (0 - 3 months): 30, 60, & 80 day evaluations

• Employees with 4 - 23 months postal experience: One per quarter

• Employees with 2 years plus postal experience: Twice per year

Street Observations4584

DSMART/eUARS

3999/99-XPivot Plan

MSP Locations

Rte 6001

AQIP Best OpptyMSP Route Prioritization

3999 Sync

Unit 20260

Street Management Monthly Recap

FY 2007FY 2007


FY 2007FY 2007


Achieving Results By Performing More Effective

Street ManagementSupervision

Questions???

Documents

FY 2007 Street Management - Supervision Street Management Achieving Results by Performing More Effective Street Management Supervision of the Process Postmaster/Station